CN110019727A - Intelligent interactive method, device, terminal device and storage medium - Google Patents
Intelligent interactive method, device, terminal device and storage medium Download PDFInfo
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- 230000003993 interaction Effects 0.000 claims abstract description 444
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/20—Software design
Abstract
The embodiment of the invention discloses a kind of intelligent interactive method, device, terminal device and storage mediums.Intelligent interactive method includes: acquisition original request message, and is matched using original request message with the knowledge point in knowledge base；If it is determined that original request message matches with the problem of subject in target topic knowledge point, then the root node of question and answer process module corresponding with target topic knowledge point is triggered；According to the first interaction node currently to circulate in question and answer process module extremely, one or more knowledge point corresponding with the first interaction node stored in knowledge base, and interactive user is directed to the customer interaction information of the first interaction node input, carries out question and answer with interactive user and interacts.The scheme of the embodiment of the present invention gives a kind of specific implementation interacted based on intelligent Answer System with user's progress question and answer, greatly meets the question and answer demand of interactive user.
Description
Technical field
The present embodiments relate to intelligent answer technology more particularly to a kind of intelligent interactive method, device, terminal device with
And storage medium.
Background technique
Human-computer interaction is the science of the interactive relation between research system and user.System can be various machines
Device is also possible to the system and software of computerization.For example, various artificial intelligence system (intelligence may be implemented by human-computer interaction
Energy customer service system, speech control system etc.).Artificial intelligence semantics recognition is the basis of human-computer interaction, can be to human language
Identified, to be converted into machine it will be appreciated that language.
Intelligent Answer System is a kind of typical case of human-computer interaction, wherein after user's proposition problem, intelligent answer system
System provides the answer of the problem.Intelligent Answer System is one of very important intelligent Answer System, generally require with
The question and answer interaction that user carries out.And the interaction content inputted in a certain wheel question answering process according to user, determine next round question and answer
When be supplied to the feedback information of user.Correspondingly, an intelligent Answer System often corresponds to a question and answer process, from question and answer process
In root node start, according to the customer interaction information received in multiple interaction nodes (judging node), constantly determine entire
Next trend of question and answer process to the last arrives at finish node as expected and completes entire question and answer process.
With the continuous progress of technology, people are continuously improved to intelligent Answer System and for the question and answer demand of system,
Existing question and answer technology can no longer meet the question and answer demand of the growing personalization of people, facilitation.
Summary of the invention
The embodiment of the invention provides a kind of intelligent interactive method, device, terminal device and storage mediums, existing to optimize
Intelligent interactive method of some based on intelligent Answer System improves the question and answer efficiency and accuracy of question and answer.
In a first aspect, be applied in intelligent Answer System the embodiment of the invention provides a kind of intelligent interactive method, it is described
Intelligent Answer System includes: question and answer process module corresponding with question and answer flow chart, includes multiple figures in the question and answer flow chart
Component, the graphic assembly includes: multiple interaction nodes, broadcasts node and the connector for connecting different nodes, described
Node includes: interaction node and casting node；
It is stored in knowledge base, there is one of corresponding relationship with each interaction node in the question and answer flow chart
Or multiple knowledge points, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems are used
Matched in the customer interaction information received, the interactive answer be used for determine the question and answer process module it is next walk
To；And
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer,
The problem of subject is answered for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme
Case is used to establish the triggering relationship of the thematic knowledge point and the question and answer process module；
The intelligent interactive method includes: the original request message for obtaining interactive user input, and is initially asked using described
It asks information to be matched with the knowledge point in knowledge base, multiple knowledge points, each knowledge point is stored in the knowledge base
Including problem and answer；
If it is determined that the original request message of the interactive user input is asked with the theme in target topic knowledge point
Topic matches, then according to the theme answer in the target topic knowledge point, triggers corresponding with the target topic knowledge point
The root node of question and answer process module includes multilayer interaction node in the question and answer process module；
According to the first interaction node currently to circulate extremely in the question and answer process module, stored in the knowledge base with institute
It is defeated for first interaction node to state one or more corresponding knowledge point of the first interaction node and the interactive user
The customer interaction information entered carries out question and answer with the interactive user and interacts.
Second aspect, the embodiment of the invention also provides a kind of terminal device, the terminal device includes:
One or more processors；
Storage device, for storing one or more programs,
When one or more of programs are executed by one or more of processors, so that one or more of processing
Device realizes the intelligent interactive method as described in any embodiment of the present invention.
The third aspect, the embodiment of the invention also provides a kind of computer storage mediums, are stored thereon with computer program,
The intelligent interactive method as described in any embodiment of the present invention is realized when the program is executed by processor.
Fourth aspect, the embodiment of the invention also provides a kind of intelligent interaction devices, are applied in intelligent Answer System, packet
It includes:
Original request message obtains module, for obtaining the original request message of interactive user input, and using described first
Beginning solicited message is matched with the knowledge point in knowledge base, and multiple knowledge points are stored in the knowledge base, each described to know
Knowing point includes problem and answer；
Question and answer process module trigger module, for if it is determined that the interactive user input the original request message with
Problem of subject in target topic knowledge point matches, then according to the theme answer in the target topic knowledge point, triggering with
The root node of the corresponding question and answer process module in the target topic knowledge point includes multilayer interaction section in the question and answer process module
Point；
Question and answer interactive module, it is described for according to the first interaction node currently to circulate extremely in the question and answer process module
One or more knowledge point corresponding with first interaction node stored in knowledge base and the interactive user are directed to
The customer interaction information of the first interaction node input, carries out question and answer with the interactive user and interacts；
The intelligent Answer System includes:
Question and answer process module corresponding with question and answer flow chart includes multiple graphic assemblies in the question and answer flow chart, described
Graphic assembly includes: that multiple interaction nodes, casting node and the connector for connecting different nodes, the node include:
Interaction node and casting node；
It is stored in knowledge base, there is one of corresponding relationship with each interaction node in the question and answer flow chart
Or multiple knowledge points, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems are used
Matched in the customer interaction information received, the interactive answer be used for determine the question and answer process module it is next walk
To；
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer,
The problem of subject is answered for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme
Case is used to establish the triggering relationship of the thematic knowledge point and the question and answer process module.
The embodiment of the invention provides a kind of applied to the intelligent interactive method of intelligent Answer System, device, equipment and deposits
Storage media by obtaining original request message, and is matched using original request message with the knowledge point in knowledge base；If
It determines that original request message matches with the problem of subject in target topic knowledge point, then triggers corresponding with target topic knowledge point
Question and answer process module root node；According to the first interaction node currently to circulate in question and answer process module extremely, deposited in knowledge base
One or more knowledge point corresponding with the first interaction node of storage and interactive user are for the input of the first interaction node
Customer interaction information carries out the technological means that question and answer interact with interactive user, proposes a kind of based on intelligent Answer System and use
Family carries out the specific implementation of question and answer interaction, greatly meets the question and answer demand of interactive user, improves the question and answer of question and answer
Efficiency and accuracy.
Detailed description of the invention
Fig. 1 a is the flow chart of the generation method for the intelligent Answer System that the embodiment of the present invention is applicable in；
Fig. 1 b is a kind of schematic diagram for patterned question and answer flow chart that the embodiment of the present invention is applicable in；
Fig. 1 c is a kind of schematic diagram for custom-configuring information for input interaction node that the embodiment of the present invention is applicable in；
Fig. 1 d is a kind of schematic diagram for custom-configuring information for input casting node that the embodiment of the present invention is applicable in；
Fig. 1 e is a kind of schematic diagram for custom-configuring information for input pad that the embodiment of the present invention is applicable in；
Fig. 2 is the flow chart of intelligent interactive method of one of the embodiment of the present invention one based on intelligent Answer System；
Fig. 3 is the flow chart of intelligent interactive method of one of the embodiment of the present invention two based on intelligent Answer System；
Fig. 4 is the flow chart of intelligent interactive method of one of the embodiment of the present invention three based on intelligent Answer System；
Fig. 5 is the structural schematic diagram of one of the embodiment of the present invention four terminal device；
Fig. 6 is the structure chart of one of the embodiment of the present invention six intelligent interaction device.
Specific embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is used only for explaining the present invention rather than limiting the invention.It also should be noted that in order to just
Only the parts related to the present invention are shown in description, attached drawing rather than entire infrastructure.
It also should be noted that only the parts related to the present invention are shown for ease of description, in attached drawing rather than
Full content.It should be mentioned that some exemplary embodiments are described before exemplary embodiment is discussed in greater detail
At the processing or method described as flow chart.Although operations (or step) are described as the processing of sequence by flow chart,
It is that many of these operations can be implemented concurrently, concomitantly or simultaneously.In addition, the sequence of operations can be by again
It arranges.The processing can be terminated when its operations are completed, it is also possible to have the additional step being not included in attached drawing.
The processing can correspond to method, function, regulation, subroutine, subprogram etc..
The content of embodiment to facilitate the understanding of the present invention first introduces question and answer knowledge point and language in intelligent answer
The related notion of adopted expression formula is simply introduced:
1, question and answer knowledge point
Question and answer knowledge point most original and simplest form in knowledge base are exactly usually common FAQ, general form
It is that " ask-answer " is right.For example, " rate of CRBT " are exactly that clearly standard asks description for expression.Here " asking " should not be by narrowly
It is interpreted as " inquiring ", and should broadly understand one " input ", being somebody's turn to do " input " has corresponding " output ".For example, for being used for
For the semantics recognition of control system, the instruction of user, such as " opening radio " should also be understood to be one
" asking ", corresponding at this time " answering " can be the calling for executing the control program accordingly controlled.
User to machine when inputting, the most ideal situation is that asked using standard, then the intelligent semantic identifying system of machine
At once it will be appreciated that the meaning of user.However, user often not uses standard to ask, but some deformations for asking of standard
Form.For example, if being " changing a radio station " for the standard form of asking of the radio station switching of radio, then what user may use
Order is " switching one radio station ", and what machine was also required to can to identify user's expression is the same meaning.
For intelligent semantic identification, the extension that the standard that needs in knowledge base is asked is asked, which, which asks, asks table with standard
There is slight difference up to form, but expresses identical meaning.
It therefore, include multiple question and answer knowledge points in knowledge base, each question and answer knowledge point includes problem and answer, and problem includes
Standard, which is asked, asks that the problems in question and answer knowledge point shows generally by the form of semantic formula with multiple extensions.
2, semantic formula
Semantic formula is mainly made of word, part of speech and their "or" relationship, and core depends on " part of speech ", part of speech
Simple to understand to be one group of word for having general character, these words can be similar or dissimilar semantically, these words can also be with
It is noted as important or inessential.Semantic formula and user's question sentence relationship and traditional template matching have very big difference,
In conventional template matching, template and user's question sentence are only matched and not matched relationship, and semantic formula and user's question sentence
Between relationship be indicated by the value (similarity) of quantization, while this quantization value between similar question sentence and user's question sentence
Similarity can mutually compare.Since semantic formula will participate in together similarity calculation with similar question sentence, so mould
The definition of plate grammer is unsuitable complicated, but has enough ability expression semantic again.
In addition, the intelligent interactive method for setting intelligent Answer System is given in various embodiments of the present invention,
In, the intelligent Answer System specifically includes:
Question and answer process module corresponding with question and answer flow chart includes multiple graphic assemblies in the question and answer flow chart, described
Graphic assembly includes: multiple interaction nodes；
It is stored in knowledge base, there is one of corresponding relationship with each interaction node in the question and answer flow chart
Or multiple knowledge points, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems are used
Matched in the customer interaction information received, the interactive answer be used for determine the question and answer process module it is next walk
To；And
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer,
The problem of subject is answered for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme
Case is used to establish the triggering relationship of the thematic knowledge point and the question and answer process module.
In order to make it easy to understand, the generation method of above-mentioned intelligent Answer System is simply introduced first.
As shown in Figure 1a, the generation method of the intelligent Answer System specifically includes:
S110, patterned one or more question and answer flow charts are obtained.
Wherein, the question and answer flow chart specifically can be selection and combine each figure provided in setting process editing interface
Shape component, obtained patterned flow chart.
Optionally, the question and answer flow chart can be more wheel question and answer flow charts, correspondingly, intelligent Answer System generated
To take turns intelligent Answer System more.
Wherein, graphic assembly may include node and the connector (typical, connecting line) for connecting different nodes.
It include interaction node in the node, the interaction node specifically refers to that question and answer can have been carried out with interactive user (can to ask with one
One answers, and can also ask answer with one more) node of interaction, under the interaction node, the customer interaction information that can be inputted according to user,
Determine next trend of question and answer flow chart.
For the overall structure of question and answer flow chart, a question and answer flow chart may include having a root nodes stand process
Beginning, one or more terminal nodes represent the end of process.In addition, can also include multilayer interaction section in question and answer flow chart
Point, every layer of interaction node include one or more interaction nodes.Wherein, one layer of interaction node, a corresponding question and answer stage.
It is, of course, understood that the node other than it may include interaction node, can also include casting section
Node or recording node etc. is arranged in point, variable, and the present embodiment is not limited thereto, in general, a question and answer process
Root node in figure is interaction node, and terminal node is casting node.
In order to make it easy to understand, showing a kind of patterned question and answer flow chart in Figure 1b.As shown in Figure 1 b, the question and answer
The graphic assembly of diamond shape is interaction node (such as: inquiry age node 101) in flow chart, and rectangular graphic assembly is casting section
Point (such as: the age is unsatisfactory for terms of loan node 102).It is connected between each node by the connecting line of node-to-node.Its
In, it include four layers of interaction node in question and answer flow chart described in Fig. 1 b.It include an interaction node in each layer, namely:
Include: inquiry age node 101 (root node) in first layer, represents the inquiry stage at age, the second layer has comprised querying whether vehicle
There is room node 103, represents garage and inquire that stage, third layer include the node 106 for inquiring the amount of the loan, represent amount of the loan inquiry
Stage and the 4th layer include inquiry several sections of points 107 by stages, represent and count the inquiry stages by stages.Basis in each interaction node
The different interaction contents of input can accordingly determine the different trends of the question and answer flow chart.In addition, the question and answer flow chart includes
Multiple terminal nodes, namely: the age is unsatisfactory for terms of loan node 102, reminds excess node 109, reminds oversubscription issue node
108 and casting loan result node 10A by stages.
S120, according to each graphic assembly for including in each question and answer flow chart, generate and the question and answer flow chart
The processing frame matched, wherein the graphic assembly includes: multiple interaction nodes.
Therein it is proposed that a kind of question and answer process module that can be automatically generated.Correspondingly, being provided previously and different type figure
The standard implementation code that shape component matches, such as: establish standard implementation corresponding with interaction node and casting node
Code wrap pre-establishes the corresponding relationship between standard implementation code and corresponding graphic assembly in different library files.
Typically, the storage that code is realized with the matched standardization of each graphic assembly can be previously written in the process editing interface
Address (or reference address), correspondingly, can be for including in the question and answer flow chart drawn based on the process editing interface
Each graphic assembly, it is automatic corresponding to generate matched processing frame.
It should be noted that concern is primarily with the generation methods of intelligent Answer System for the embodiment of the present invention, and therefore, question and answer
It may include having multiple interaction nodes in flow chart, still, the technical solution of the embodiment of the present invention theoretically may be implemented any
Corresponding processing frame can be obtained as long as drawing corresponding flow chart as needed in the generation of the intelligent Answer System of type,
And corresponding process module is obtained in turn.
S130, according to each graphic assembly in the question and answer flow chart is matched custom-configures information, generate
Custom code corresponding with each graphic assembly make an addition in the processing frame with the associated position of graphic assembly
Place, to generate question and answer process module corresponding with the question and answer flow chart.
It is understood that only including corresponding graphic assembly with the matched standard implementation code of each graphic assembly
The general utility functions that can be realized.Such as: it is directed to an interaction node, includes decision logic in corresponding standard implementation code,
Or it is directed to a casting node, it include casting logic etc. in corresponding standard implementation code.In order to enable a graphical set
Part can be realized the function that it is assigned in question and answer flow chart, needs to input and custom-configures parameter accordingly.
It cites a plain example, is unsatisfactory for terms of loan node 102 for the age in Fig. 1 b, the age is needed to be unsatisfactory for
Terms of loan node 102 in a triggered, can broadcast content " age is unsatisfactory for the terms of loan ", correspondingly, above-mentioned, " age is not
Meet the terms of loan " it is exactly the function that the imparting of terms of loan node 102 is unsatisfactory for the age, in order to enable the age is unsatisfactory for providing a loan
Condition node 102 can be realized above-mentioned function, need that the processing is added using above-mentioned casting content as information is custom-configured
In frame.
Typically, blank code can be reserved with the setting position in the matched standard implementation code of each graphic assembly
Section is being obtained for when the custom-configuring parameter of graphic assembly input in question and answer flow chart (for example, being compiled by process
The parameter configuration interface input that editing interface provides), by it is described custom-configure the matched custom code of parameter be added it is corresponding
In blank code segment, to realize customized graphic assembly function.
Optionally, information (such as: the age is unsatisfactory for the terms of loan) can will be custom-configured to make by oneself directly as described
Adopted code makes an addition in the processing frame, can also according to custom-configure information (for example, open rejection priority option or
Open knowledge priority option), what matching was write in advance makes an addition to institute from the different custom codes for custom-configuring information matches
It states in processing frame, the present embodiment is to this and is not limited.
Correspondingly, if completing customized setting to the whole graphic assemblies for including in a question and answer flow chart,
The realization code that can be realized the question and answer flow chart function can be generated, namely: generate question and answer described in the embodiment of the present invention
Process module.
S140, the corresponding relationship for establishing one or more knowledge points in each interaction node and knowledge base, and it is described
The corresponding knowledge point of interaction node includes: interaction problems and interaction answer, and the interaction problems are used to hand over the user received
Mutual information is matched, and the interactive answer is used to determine next trend of the question and answer process module.
Wherein, interaction node need according to customer interaction information determine establish the question and answer process module it is next walk
To.Namely: interaction node includes at least two branches, and different branches correspond to the different trends of the question and answer process module.Cause
This, needs to be the different branch condition of different branch establishings in the question and answer process module, such as: as shown in Figure 1 b, inquiring
On age node 101, if it is determined that customer interaction information be " having reach 20 years old ", then question and answer process module along branch A circulate to
Ask whether this trend of node 103 that has car and house, if it is determined that customer interaction information is " less than 20 years old ", then question and answer process mould
Block can circulate along branch B is unsatisfactory for this trend of terms of loan node 102 to the age.
In fact, interactive user (namely: the user that question and answer interact is carried out with intelligent Answer System) in an interaction node
The expression-form of the customer interaction information of lower input may be not unique, and customer interaction informations multiple and different in other words can be with
The corresponding same branch condition.It as in the previous example, for example, can be with prespecified customer interaction information for " having reach 20 years old ", " adult "
Or when " meeting age condition ", question and answer process module can circulate along branch A, then in addition to by branch A (connector)
Dynamic trigger condition setting be " having reach 20 years old " except, it is also necessary to establish in knowledge base and know with the matched interaction of interaction node
Know point: (having reach 20 years old, completely 20 years old), (having grown up, completely 20 years old) and (meeting age condition, completely 20 years old).And respectively
It establishes above-mentioned interactive knowledge point and inquires the corresponding relationship of age node 101.Similarly, for " less than 20 years old " this branch,
It is also required to establish in knowledge base and interaction node is matched interacts knowledge point: (less than 20 years old, less than 20 years old), (it is teenage, not
Full 20 years old) and (be unsatisfactory for age condition, less than 20 years old).Therefore, inquiry age node 101 need to interact knowledge point with six altogether
Establish corresponding relationship.It is understood that knowledge point corresponding with interaction node and question and answer knowledge point in the prior art are that have
Difference, therefore, for the ease of difference, knowledge point corresponding with interaction node is known as interaction knowledge point hereinafter.
Wherein, first half in each bracket represents the interaction problems of interaction knowledge point, for the user that receives
Interactive information is matched, and the latter half in each bracket represents the interaction answer of the interaction knowledge point, described in determining
Next trend of question and answer process module.
By aforesaid operations, when question and answer process module circulates to the inquiry age node 101, no matter interactive user is inputted
" having reach 20 years old " still " has grown up ", and " having reach 20 years old " this interaction answer can be matched in knowledge base, acquisition "
Full 20 years old " after this interaction answer, intelligent Answer System can determine the Dynamic trigger condition of the interaction answer and branch A setting
Match, then question and answer process module continues circulation downwards by branch A.
Need it is once more emphasized that, the interactive knowledge point corresponding with interaction node stored in the knowledge base be different from institute
The question and answer knowledge point stored in knowledge base is stated, as previously mentioned, so-called question and answer knowledge point, generally comprises problematic and corresponding answers
Case (alternatively referred to as " ask-answer " to), wherein the question and answer knowledge point is primarily adapted for use in the scene that question and answer are carried out with interactive user
In, the problems in question and answer knowledge point with the customer interaction information of interactive user for being matched, if successful match, to the friendship
Answer in mutual user feedback question and answer knowledge point, or execute the calling with the control program of the answer content matching.
Namely: question and answer knowledge point can directly determine interaction process result corresponding with customer interaction information (for example, feedback
Answer content or the calling for executing setting control program), and interacting knowledge point is the branch for determining intelligent Answer System
Condition, the two purposes is different.For the ease of being distinguished in different application scene to above-mentioned two class knowledge point, can will hand over
Mutual knowledge point and question and answer knowledge point are stored at storage location different in the knowledge base, or are added in interaction knowledge point
Add the knowledge point label etc. distinguished with question and answer knowledge point.
In fact, the main purpose that interaction knowledge point is arranged allows for the user received for same interaction node
The content of interactive information may be diversified, for example, " reach 20 years old " described in precedent or " adult " etc., still,
In order to guarantee the terseness of an intelligent Answer System, generally when a branch condition of interaction node is arranged, it is used only single
One conditional content, such as: " having reach 20 years old " therefore introduces the concept of interactive knowledge point.It is same by being directed in knowledge base
Multiple interactive knowledge points are arranged in the same branch condition of one interaction node, namely: by multiple distinct interactions for being directed toward same branch
Problem, the same interactive answer in correspondence, can be realized and allow multiple approximate expression contents that can correspond to a branch condition.
In other embodiments of the invention, question and answer knowledge point with interact knowledge point not it is also possible to not to the two
It distinguishes, all within protection scope of the present invention.
It as in the previous example, may include multiple connectors to connect different nodes in a question and answer process module, it therefore, can be with
Information is custom-configured by configure target connector that one is used to connect upper layer interaction node and lower level node, is realized
Determination to next trend of the question and answer process module.
Correspondingly, the information that custom-configures may include: and the matched dynamic condition configuration information of target connector；
The target connector is interaction section for connecting association upper layer node and association lower level node, the association upper layer node
Point；
Wherein, the dynamic condition configuration information circulates from the association upper layer node to institute for the question and answer process module
The condition of association lower level node is stated, the dynamic condition configuration information is corresponding with the association upper layer node in the knowledge base
A knowledge point in interaction answer match.
S150, the addition thematic knowledge point corresponding with each question and answer process module in knowledge base, the theme are known
Knowing point includes problem of subject and theme answer, and the problem of subject is used to indicate the trigger condition of question and answer process module, the master
Topic answer is used to establish the triggering relationship of the thematic knowledge point and the question and answer process module.
Wherein, question and answer process module (code for realizing question and answer flow chart) is being generated, and is establishing interaction in knowledge base
After node and the corresponding relationship of one or more knowledge point, in order to realize the normal use to the question and answer process module, need
It will the further addition thematic knowledge point corresponding with each question and answer process module in knowledge base.
It should be noted that in the present embodiment, giving one kind and firstly generating question and answer process module, establish theme later
The implementation of knowledge point, and it will be appreciated by persons skilled in the art that the establishment process of thematic knowledge point can not office
It is limited to execute after generating question and answer process module, is not defined here.For example, thematic knowledge point can be initially set up, it
Establishing corresponding question and answer process module etc. afterwards.
In fact, thematic knowledge point and the difference of the question and answer knowledge point in knowledge base are: when the use of interactive user input
When the problems in family interactive information and question and answer knowledge point match, can directly export the answer of the question and answer knowledge point, or execute with
The calling of the control program of the answer content matching, and when the customer interaction information of interactive user input (is referred to as just hereinafter
Beginning solicited message) when being matched with the problem of subject of a thematic knowledge point, then can correspond to the triggering question and answer process module (for example,
Directly trigger the root node of the question and answer process module).
Typically, the theme answer in a thematic knowledge point can be the corresponding question and answer process module of thematic knowledge point
Storage address or call address etc. the information of the question and answer process module can be accurately positioned.
Foregoing present a kind of generation sides of intelligent Answer System that can be realized by way of What You See Is What You Get
Method optimizes the implementation of existing intelligent Answer System, realizes rapid build and the update of intelligent Answer System, keeps away
Exempt to introduce developer in intelligent Answer System generating process, greatly reduced the workload of developer, reduce costs,
Improve accuracy rate and efficiency.
Specifically, the information that custom-configures may further include: rejection priority option corresponding with interaction node.
Wherein, when the question and answer process module circulates and opens the first interaction node of rejection priority function to configuration, such as
Fruit determines in customer interaction information at least one knowledge point corresponding with first interaction node in knowledge base received
Interaction problems mismatch, then provide rejection response, request re-enter the customer interaction information.
Namely: if an interaction node is configured for rejection priority option, identification base is only capable of in the interaction node
In the interaction problems of the interaction node.Typically, if to be provided with rejection excellent for an interaction node of question and answer flow chart
First option, then obtain write in advance with the matched custom code of rejection priority function, and above-mentioned custom code is added
In the processing frame and at the associated position of the interaction node.
By the way that rejection priority option is arranged, it ensure that intelligent Answer System can be held according to pre-designed process sequence
Row arbitrarily will not be jumped or be fed back because of some unrecognized problems of the intelligent Answer System that user inputs,
So that regular, the secondary sequence of entire intelligent Answer System is more preferable.
Unlike rejection priority option, the information that custom-configures can also include: corresponding with interaction node
Knowledge priority option；
Wherein, when the question and answer process module circulates and opens the second interaction node of knowledge priority function to configuration, such as
Fruit determines in received customer interaction information at least one knowledge point corresponding with second interaction node in knowledge base
Interaction problems mismatch, then carry out global search to the customer interaction information in the knowledge base, and look into according to the overall situation
Result is looked for execute corresponding interactive operation.
Namely: if an interaction node is configured for knowledge priority option, base is identified first in the interaction node
In the interaction problems of the interaction node, if recognition failures, will continue to identify problem in other knowledge points in knowledge base.Allusion quotation
Type, if being provided with knowledge priority option for an interaction node of question and answer flow chart, obtain write in advance with
The matched custom code of knowledge priority function, and by above-mentioned custom code make an addition in the processing frame with the interaction section
At the associated position of point.
By the way that knowledge priority option is arranged, it ensure that the execution flexibility of intelligent Answer System, can be handed over determining user
When mutual information is mismatched with the node currently to circulate, also question and answer can be carried out with user well and interacted, to further increase user
Satisfaction.
In a specific example, for the corresponding interactive system of flow chart of such as Fig. 1 b, for inquiry age node 101
This interaction node is corresponding with 6 interactive knowledge points, and the interaction problems of this 6 interactive knowledge points are respectively " having reach 20 years old ", "
Adult ", " meeting age condition ", " less than 20 years old ", " teenage " and " not meeting age condition ", when user's interaction of input
When information and above-mentioned 6 interaction problems mismatch, such as: " today, weather was how ", if the inquiry age node 101 is set
Rejection priority option is set, then intelligent Answer System will not provide corresponding feedback for the customer interaction information, and rest on
User, which is continued waiting for, on inquiry age node 101 re-enters new interactive information；If the inquiry age node 101 is provided with
The problem of knowledge priority option, the then intelligent Answer System can be searched in knowledge base with the inquiry weather corresponding question and answer knowledge
Point, and the answer of the question and answer knowledge point is fed back, for example, " today, weather was fine, 25 DEG C of temperature ".
Specifically, the information that custom-configures can further include: back track function choosing corresponding with interaction node
?；
Wherein, when the question and answer process module circulates and opens the third interaction node of back track function to configuration, if really
The interaction problems phase of fixed received customer interaction information upper layer node corresponding with the third interaction node in knowledge base
Match, then the question and answer process module circulates upper layer node corresponding to the third interaction node.
By the way that back track function is arranged, the versatility of intelligent Answer System can be made stronger, in intelligent Answer System and used
Family carries out in question and answer interactive process, and the content that can be inputted at any time according to user readjusts walking for entire intelligent Answer System
To being re-executed especially it is possible to return to the interaction node executed to one, and redefine based on the interaction
Next trend of node, to better meet the practical question and answer demand of user.
In a specific example, for the corresponding interactive system of flow chart of such as Fig. 1 b, for inquiry age node
101, user has input " less than 20 years old " this customer interaction information, correspondingly, the intelligent Answer System by branch B circulate to
Age is unsatisfactory for terms of loan node 102, and plays corresponding casting content to user.At this point, if user re-enters "
Full 20 years old " this customer interaction information, then intelligent Answer System can circulate (backtracking) to inquiring age node 101, and root again
According to the above content that user inputs, intelligent Answer System again through branch A circulate to ask whether to have car and house node 103 after
It is continuous to be interacted with user's progress question and answer.
Specifically, the graphic assembly can further include: casting node.Correspondingly, described custom-configure letter
Breath may include: casting content corresponding with node, and the node includes: interaction node and casting node；
Wherein, if the question and answer process module circulates to the fourth node configured with casting content, corresponding casting with
The corresponding casting content of the fourth node.
In a specific example, as shown in Figure 1 b, when intelligent Answer System circulates to asking whether the node that has car and house
When 103 this interaction node, which can broadcast preset casting content first, for example, " may I ask whether you have vehicle
Have room ", next trend of intelligent Answer System can be determined based on the customer interaction information of receipt of subsequent later；When intelligent answer system
To when meeting this casting node of 200,000 terms of loan, which can directly be broadcasted in preset casting for system circulation
Hold, such as: " you meet 200,000 terms of loan ".
Content is broadcasted by setting, effective question and answer can be carried out with user and interacted, and user can be needed in next step
The interaction content of input is effectively prompted.
Specifically, the information that custom-configures can further include: corresponding with node to interrupt function choosing-item；
Wherein, the question and answer process module circulate to open interrupt five node of function when, if with described the
Before the corresponding casting content casting of five nodes terminates, receive customer interaction information, then stop to the casting content after
Continued broadcasting report.
It is arranged and interrupts the benefit of function choosing-item and be: if familiar entire intelligent Answer System of user interacted
Journey terminates to broadcast without waiting for a node in intelligent Answer System, the information of interaction needed for can rapidly inputting, into one
Step improves the efficiency of human-computer interaction.
In a specific example, as shown in Figure 1 b, when intelligent Answer System circulates to asking whether the node that has car and house
When 103 this interaction node, during the interaction node broadcasts " may I ask whether you have car and house ", if receiving user
" having vehicle without room " of input will not then be further continued for broadcasting above-mentioned casting content, but circulation extremely meets 200,000 terms of loan rapidly
Node 104 is interacted with user, has saved entire question and answer interaction time.
Wherein, the various function needs that may be used for intelligent Answer System, it is corresponding to write and encapsulate corresponding
Realization code, process design personnel can be made according to actual design requirement, needed for convenient selection or input from
Define configuration needs, further improve the generation method of the intelligent Answer System of the embodiment of the present invention versatility and
User satisfaction.
Wherein, in order to make it easy to understand, showing a kind of input interaction node in figure 1 c custom-configures showing for information
It is intended to.As illustrated in figure 1 c, the schematic diagram for custom-configuring information for the inquiry age node 101 in Fig. 1 b is given.Its
In, in input frame corresponding with " knowledge ", whole interaction problems corresponding with the inquiry age node 101 can be inputted.
A kind of schematic diagram for custom-configuring information of input casting node is shown in Fig. 1 d.As shown in Figure 1 d, it gives
The schematic diagram for custom-configuring information for the prompting excess node 109 in Fig. 1 b is gone out.It wherein, can be in answer frame
Input casting content corresponding with the prompting excess node 109.
A kind of schematic diagram for custom-configuring information of input pad is shown in Fig. 1 e.As shown in Figure 1 d, it provides
For the schematic diagram for custom-configuring information of connector corresponding with branch A in Fig. 1 b, wherein corresponding with " condition "
Input frame in, can input branch by selection execute condition.
It typically, can be when user double-clicks or clicks a graphic assembly in question and answer flow chart, in corresponding pop-up
State the input template for custom-configuring information, process design personnel can be realized pair by simply selecting and input operation
Different graphic assemblies, which inputs, different custom-configures information.
Embodiment one
The process of intelligent interactive method of one of the embodiment of the present invention one based on intelligent Answer System is shown in Fig. 2
Scheme, the basis of intelligent interactive method described in the present embodiment is the generation method intelligence generated by above-mentioned intelligent Answer System
Energy question answering system, the present embodiment are applicable to carry out the situation that question and answer interact with interactive user, and this method can be by based on intelligence
The question and answer system of question answering system executes, which can be realized by software and/or hardware, and can generally be integrated in has interaction
It (for example, intelligent robot) or is integrated in interactive class software is installed (for example, voice helps in the dedicated interactive device of function
Hand) general-purpose terminal device in, (for example, mobile phone or tablet computer etc.), this method specifically includes:
S210, it is searched in knowledge base according to the original request message that interactive user inputs, is deposited in the knowledge base
Multiple knowledge points are contained, each knowledge point includes problem and answer.
In the present embodiment, the knowledge point stored in the knowledge base include: question and answer knowledge point, thematic knowledge point and with
The corresponding knowledge point of interaction node (namely: interaction knowledge point).Wherein, the related notion of above-mentioned knowledge point is carried out above
It is discussed in detail, details are not described herein again.
S220, if it is determined that the interactive user input the problem of and the problem of subject phase in target topic knowledge point
Match, then according to the theme answer in the target topic knowledge point, triggers question and answer stream corresponding with the target topic knowledge point
The root node of journey module includes multilayer interaction node in the question and answer process module.
In the present embodiment, corresponding question and answer stream can be accurately positioned by being stored in the theme answer in the thematic knowledge point
The information of journey module matches in the problem of subject of the original request message and a thematic knowledge point that determine interactive user input
Afterwards, matched question and answer process module can be accurately positioned, and accordingly trigger the root node of the question and answer process module, namely: activation
The question and answer process module carries out question and answer with interactive user and interacts.
S230, according to the first interaction node currently to circulate extremely in the question and answer process module, stored in the knowledge base
One or more knowledge point corresponding with first interaction node and the interactive user for it is described first interaction
The customer interaction information of node input carries out question and answer with the interactive user and interacts.
As previously mentioned, a question and answer process module includes multilayer interaction node, every layer of interaction node includes one or more
Interaction node, root node are the first-level nodes.When question and answer process module circulates to an interaction node, interactive user is based on
One or more knowledge point progress corresponding with the node in the customer interaction information and knowledge base of interaction node input
Match, and according to corresponding matching result, determines next trend of the question and answer process module.
The embodiment of the invention provides a kind of intelligent interactive methods applied to intelligent Answer System, are initially asked by obtaining
Information is sought, and is matched using original request message with the knowledge point in knowledge base；If it is determined that original request message and mesh
Problem of subject in mark thematic knowledge point matches, then triggers the root section of question and answer process module corresponding with target topic knowledge point
Point；According to the first interaction node currently to circulate in question and answer process module extremely, stored in knowledge base with the first interaction node pair
One or more knowledge point answered and interactive user are directed to the customer interaction information of the first interaction node input, with interaction
User carries out the technological means of question and answer interaction, propose it is a kind of interacted based on intelligent Answer System and user progress question and answer it is specific
Implementation greatly meets the question and answer demand of interactive user, improves the question and answer efficiency and accuracy of question and answer.
Embodiment two
Fig. 3 is a kind of flow chart of the intelligent interactive method based on intelligent Answer System provided by Embodiment 2 of the present invention,
The present embodiment is optimized based on above-described embodiment, in the present embodiment, to according to current in the question and answer process module
The interaction node of circulation extremely carries out the process that question and answer interact with the interactive user and is further embodied, correspondingly, this
The method of inventive embodiments includes:
S310, it is searched in knowledge base according to the original request message that interactive user inputs, is deposited in the knowledge base
Multiple knowledge points are contained, each knowledge point includes problem and answer.
S320, if it is determined that the interactive user input the problem of and the problem of subject phase in target topic knowledge point
Match, then according to the theme answer in the target topic knowledge point, triggers question and answer stream corresponding with the target topic knowledge point
The root node of journey module includes multilayer interaction node in the question and answer process module.
S330, the customer interaction information that user is directed to first interaction node input is obtained.
S340, will be in the customer interaction information one or more knowledge point corresponding with first interaction node
Interaction problems are matched.
S350, judge whether successful match, if so, executing S360；Otherwise, S390 is executed.
S360, the corresponding interactive answer in the knowledge point of successful match is back to the question and answer process module, so that described
Question and answer process module determines next trend.
In the present embodiment, if the customer interaction information of interactive user input is corresponding with the interaction node currently to circulate
One knowledge point matches, then question and answer process module, can be according to the dynamic of configuration after obtaining the interaction answer that knowledge base returns
The connector that state trigger condition and the interaction answer match, determines next trend of entire question and answer process module.
S370, judge whether to exit the question and answer process module or terminate interaction, if so, terminating process, otherwise, execute
S380。
In the present embodiment, it states for convenience, will judge whether to exit the question and answer process module or terminates interaction
Process has been placed on after S360.In fact, interactive user can be exited when question and answer process module circulates to arbitrary node it is described
Question and answer process module, therefore, above-mentioned deterministic process can be executed with each step independent parallel of the embodiment of the present invention, this implementation
Example is to the action opportunity of above-mentioned deterministic process and is not limited.
S380, it moves towards corresponding node according to next and continues to interact with interactive user progress question and answer.
In the present embodiment, if with it is next to move towards corresponding node be interaction node, can will be corresponding with next trend
Interaction node be determined as the first new interaction node after, repeat the operation of S340-S360；If corresponding with next trend
Node be casting node and the casting node be not terminal node, then can accordingly broadcast corresponding casting content and basis and this
Next trend that casting node uniquely determines, circulation to the next node and the interactive user determined by the casting node carry out
Question and answer interaction (such as: in Fig. 1 b, meets 200,000 terms of loan nodes 104 and meet 300,000 terms of loan nodes 105 uniquely
It is directed toward inquiry amount of the loan node 106)；If with it is next move towards corresponding node be casting node and the casting node be termination
Node terminates to interact after then accordingly broadcasting corresponding casting content with the interactive user.
S390, the preferential identification types for determining the first interaction node configuration: if it is determined that first interaction node
Rejection priority function is opened in configuration, then executes S3100；If it is determined that the preferential function of knowledge is opened in the first interaction node configuration
Can, then execute S3110.
In the present embodiment, customer interaction information one or more knowledge point corresponding with the first interaction node is being determined
Mismatch when, can according to configuration it is corresponding with first interaction node it is different types of custom-configure parameter, take
Different flow processing modes are handled.
S3100, Xiang Suoshu interactive user provide rejection response, and the interactive user is requested to be re-entered for described first
The customer interaction information of interaction node, and when obtaining new customer interaction information, it returns and executes S340.
In the present embodiment, it if rejection priority function is opened in first interaction node configuration, can only be based on matching in advance
The interaction problems in knowledge point corresponding with first interaction node set are matched with customer interaction information, if matching is lost
It loses, then refuses to identify, request interactive user is re-entered above-mentioned customer interaction information and matched again.
S3110, global search is carried out to the received customer interaction information in the knowledge base.
In the present embodiment, if knowledge priority function is opened in first interaction node configuration, in the first interaction section
Interaction problems and customer interaction information in the corresponding knowledge point of point are when it fails to match, can using include in knowledge base other know
Know point to be matched with the customer interaction information, and feeds back corresponding matching result.
S3120, judge in the knowledge base whether to include problem and the matched knowledge point of the customer interaction information: if
It is to execute S3130；Otherwise S3140 is executed.
S3130, answer corresponding with the knowledge point found is supplied to the interactive user.
Wherein, the knowledge point found can be general question and answer knowledge point, the question and answer knowledge point is corresponding
After answer is supplied to the interactive user, it can continue to keep the current interaction node of the intelligent Answer System (the first interaction section
Point) triggering state, and continue obtain interactive user for first interaction node input customer interaction information matched.
Further, the knowledge point found can also be other thematic knowledge points, correspondingly, will with find
The corresponding answer in knowledge point be supplied to the interactive user and can specifically include:
If it is determined that the knowledge point found is another thematic knowledge point, then terminate the triggering shape of current question and answer process module
State；According to the theme answer in another thematic knowledge point, triggering question and answer process corresponding with another thematic knowledge point
Module.
Response that S3140, Xiang Suoshu interactive user provide that it fails to match, requests the interactive user to be re-entered for described
The customer interaction information of first interaction node, and when obtaining new customer interaction information, it returns and executes S340.
The technical solution of the embodiment of the present invention gives a kind of for configured with the interaction that rejection is preferential or knowledge is preferential
The intelligent interactive method of node further enriches the scene that intelligent interactive method can be applicable in, greatly meets interactive use
The usage experience at family.
Embodiment three
Fig. 4 is a kind of flow chart for intelligent interactive method based on intelligent Answer System that the embodiment of the present invention three provides,
The present embodiment is optimized based on above-described embodiment, in the present embodiment, to according to current in the question and answer process module
The interaction node of circulation extremely carries out the process that question and answer interact with the interactive user and is further embodied, correspondingly, this
The method of inventive embodiments includes:
S410, it is searched in knowledge base according to the original request message that interactive user inputs, is deposited in the knowledge base
Multiple knowledge points are contained, each knowledge point includes problem and answer.
S420, if it is determined that the interactive user input the problem of and the problem of subject phase in target topic knowledge point
Match, then according to the theme answer in the target topic knowledge point, triggers question and answer stream corresponding with the target topic knowledge point
The root node of journey module includes multilayer interaction node in the question and answer process module.
S430, the customer interaction information that user is directed to first interaction node input is obtained.
S440, judge whether first interaction node is configured to open back track function: if so, executing S450；Otherwise, it holds
Row S460.
S450, it obtains and stores in the knowledge base and first interaction node and first interaction node
One or more corresponding knowledge point of upper layer node executes S470.
One or more knowledge corresponding with first interaction node stored in S460, acquisition and the knowledge base
Point executes S480.
S470, if it is determined that received customer interaction information upper layer corresponding with first interaction node in knowledge base
The interaction problems of node match, then the question and answer process module circulate to matched upper layer node, by knowing for successful match
Know the corresponding interactive answer of point and be back to the question and answer process module, so that the question and answer process module determines next trend.
S480, if it is determined that the interaction corresponding with first interaction node in knowledge base of received customer interaction information
Problem matches, then the corresponding interactive answer in the knowledge point of successful match is back to the question and answer process module, so that described
Question and answer process module determines next trend.
In the present embodiment, if it is determined that the configuration of the first interaction node opens back track function, then in question and answer process module
When circulation to the first interaction node, it can also date back according to the actual demand of interactive user and be located at institute in question and answer process module
State other interaction nodes on the first interaction node；If it is determined that unlatching back track function is not configured in the first interaction node, then exist
When question and answer process module circulates to the first interaction node, it can not date back and be located at first interaction node in question and answer process module
On other interaction nodes.
Such as: as shown in Figure 1 b, if question and answer process module has circulated to inquiry amount of the loan node 106, and the inquiry
Ask that the configuration of amount of the loan node 106 opens back track function, then when interactive user inputs " having reach 20 years old ", the question and answer process mould
Block can circulate again carries out question and answer interaction in interactive user to inquiry age node 101.
The technical solution of the embodiment of the present invention gives a kind of intelligence friendship for the interaction node configured with back track function
Mutual method further enriches the scene that intelligent interactive method can be applicable in, greatly meets the usage experience of interactive user.
On the basis of the various embodiments described above, the method can also include: to circulate in the question and answer process module to
When two nodes, according to the casting content that the second node configures, Xiang Suoshu interactive user is broadcasted；Wherein, described second
Node includes: interaction node or casting node.
On the basis of the various embodiments described above, according to the casting content that the second node configures, Xiang Suoshu interactive user
It is broadcasted, comprising:
If the second node is configured to open and interrupts function and broadcast in casting content corresponding with the second node
Before report terminates, customer interaction information is received, then stops that the casting content is continued to broadcast.
Namely: in question and answer process module casting node or interaction node broadcast in corresponding casting to interactive user
During appearance (casting content do not broadcast terminate), if interactive user has interrupted above-mentioned broadcasting content, it can stop to broadcasting
Report content continues to broadcast.
The benefit being arranged in this way is: giving a kind of for configured with the interaction node or casting node for interrupting function
Intelligent interactive method further enriches the scene that intelligent interactive method can be applicable in, greatly meets making for interactive user
With experience.
Example IV
Fig. 5 is a kind of structural schematic diagram for computer equipment that the embodiment of the present invention four provides.Fig. 5, which is shown, to be suitable for being used to
Realize the block diagram of the exemplary computer device 12 of embodiment of the present invention.The computer equipment 12 that Fig. 5 is shown is only one
Example, should not function to the embodiment of the present invention and use scope bring any restrictions.
As shown in figure 5, computer equipment 12 is showed in the form of universal computing device.The component of computer equipment 12 can be with
Including but not limited to: one or more processor or processing unit 16, system storage 28 connect different system components
The bus 18 of (including system storage 28 and processing unit 16).
Bus 18 indicates one of a few class bus structures or a variety of, including memory bus or Memory Controller,
Peripheral bus, graphics acceleration port, processor or the local bus using any bus structures in a variety of bus structures.It lifts
For example, these architectures include but is not limited to industry standard architecture (ISA) bus, microchannel architecture (MAC)
Bus, enhanced isa bus, Video Electronics Standards Association (VESA) local bus and peripheral component interconnection (PCI) bus.
Computer equipment 12 typically comprises a variety of computer system readable media.These media can be it is any can be by
The usable medium that computer equipment 12 accesses, including volatile and non-volatile media, moveable and immovable medium.
System storage 28 may include the computer system readable media of form of volatile memory, such as arbitrary access
Memory (RAM) 30 and/or cache memory 32.Computer equipment 12 may further include it is other it is removable/can not
Mobile, volatile/non-volatile computer system storage medium.Only as an example, storage system 34 can be used for reading and writing not
Movably, non-volatile magnetic media (Fig. 5 do not show, commonly referred to as " hard disk drive ").It, can be with although being not shown in Fig. 5
The disc driver for reading and writing to removable non-volatile magnetic disk (such as " floppy disk ") is provided, and non-volatile to moving
The CD drive of CD (such as CD-ROM, DVD-ROM or other optical mediums) read-write.In these cases, each driving
Device can be connected by one or more data media interfaces with bus 18.Memory 28 may include that at least one program produces
Product, the program product have one group of (for example, at least one) program module, these program modules are configured to perform of the invention each
The function of embodiment.
Program/utility 40 with one group of (at least one) program module 42 can store in such as memory 28
In, such program module 42 includes --- but being not limited to --- operating system, one or more application program, other programs
It may include the realization of network environment in module and program data, each of these examples or certain combination.Program mould
Block 42 usually executes function and/or method in embodiment described in the invention.
Computer equipment 12 can also be with one or more external equipments 14 (such as keyboard, sensing equipment, display 24
Deng) communication, can also be enabled a user to one or more equipment interact with the computer equipment 12 communicate, and/or with make
The computer equipment 12 any equipment (such as network interface card, the modulatedemodulate that can be communicated with one or more of the other calculating equipment
Adjust device etc.) communication.This communication can be carried out by input/output (I/O) interface 22.Also, computer equipment 12 may be used also
To pass through network adapter 20 and one or more network (such as local area network (LAN), wide area network (WAN) and/or public network
Network, such as internet) communication.As shown, network adapter 20 is logical by other modules of bus 18 and computer equipment 12
Letter.It should be understood that other hardware and/or software module, packet can be used in conjunction with computer equipment 12 although being not shown in Fig. 5
It includes but is not limited to: microcode, device driver, redundant processing unit, external disk drive array, RAID system, magnetic tape drive
Device and data backup storage system etc..
Processing unit 16 by the program that is stored in system storage 28 of operation, thereby executing various function application and
Data processing, such as realize the intelligent interactive method based on intelligent Answer System provided by the embodiment of the present invention.
Namely: it is searched in knowledge base according to the original request message that interactive user inputs, is deposited in the knowledge base
Multiple knowledge points are contained, each knowledge point includes problem and answer；
If it is determined that the interactive user matches the problem of input with the problem of subject in target topic knowledge point, then root
According to the theme answer in the target topic knowledge point, question and answer process module corresponding with the target topic knowledge point is triggered
Root node includes multilayer interaction node in the question and answer process module；It currently circulates extremely according in the question and answer process module
First interaction node, one or more knowledge point corresponding with first interaction node stored in the knowledge base, with
And the interactive user is directed to the customer interaction information of first interaction node input, carries out question and answer friendship with the interactive user
Mutually；
The intelligent Answer System includes:
Question and answer process module corresponding with question and answer flow chart includes multiple graphic assemblies in the question and answer flow chart, described
Graphic assembly includes: that multiple interaction nodes, casting node and the connector for connecting different nodes, the node include:
Interaction node and casting node；
It is stored in knowledge base, there is one of corresponding relationship with each interaction node in the question and answer flow chart
Or multiple knowledge points, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems are used
Matched in the customer interaction information received, the interactive answer be used for determine the question and answer process module it is next walk
To；
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer,
The problem of subject is answered for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme
Case is used to establish the triggering relationship of the thematic knowledge point and the question and answer process module.
Embodiment five
The embodiment of the present invention five provides a kind of computer readable storage medium, is stored thereon with computer program, the journey
The intelligent interaction side based on intelligent Answer System provided such as all inventive embodiments of the application is provided when sequence is executed by processor
Method:
Namely: it is searched in knowledge base according to the original request message that interactive user inputs, is deposited in the knowledge base
Multiple knowledge points are contained, each knowledge point includes problem and answer；
If it is determined that the interactive user matches the problem of input with the problem of subject in target topic knowledge point, then root
According to the theme answer in the target topic knowledge point, question and answer process module corresponding with the target topic knowledge point is triggered
Root node includes multilayer interaction node in the question and answer process module；It currently circulates extremely according in the question and answer process module
First interaction node, one or more knowledge point corresponding with first interaction node stored in the knowledge base, with
And the interactive user is directed to the customer interaction information of first interaction node input, carries out question and answer friendship with the interactive user
Mutually；
The intelligent Answer System includes:
Question and answer process module corresponding with question and answer flow chart includes multiple graphic assemblies in the question and answer flow chart, described
Graphic assembly includes: that multiple interaction nodes, casting node and the connector for connecting different nodes, the node include:
Interaction node and casting node；
It is stored in knowledge base, there is one of corresponding relationship with each interaction node in the question and answer flow chart
Or multiple knowledge points, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems are used
Matched in the customer interaction information received, the interactive answer be used for determine the question and answer process module it is next walk
To；
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer,
The problem of subject is answered for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme
Case is used to establish the triggering relationship of the thematic knowledge point and the question and answer process module.
Embodiment six
Fig. 6 is the structure chart of one of the embodiment of the present invention six intelligent interaction device, as shown in fig. 6, the intelligence is handed over
Mutual device, comprising:
Original request message obtains module 610, for obtaining the original request message of interactive user input, and described in use
Original request message is matched with the knowledge point in knowledge base, and multiple knowledge points are stored in the knowledge base, each described
Knowledge point includes problem and answer；
Question and answer process module trigger module 620, for if it is determined that the initial request of interactive user input is believed
Breath matches with the problem of subject in target topic knowledge point, then according to the theme answer in the target topic knowledge point, touching
The root node of question and answer process module corresponding with the target topic knowledge point is sent out, includes that multilayer is handed in the question and answer process module
Mutual node；
Question and answer interactive module 630, for according to the first interaction node currently to circulate extremely in the question and answer process module, institute
State one or more knowledge point corresponding with first interaction node stored in knowledge base and the interactive user needle
To the customer interaction information of first interaction node input, question and answer are carried out with the interactive user and are interacted；
The intelligent Answer System includes:
Question and answer process module corresponding with question and answer flow chart includes multiple graphic assemblies in the question and answer flow chart, described
Graphic assembly includes: that multiple interaction nodes, casting node and the connector for connecting different nodes, the node include:
Interaction node and casting node；
It is stored in knowledge base, there is one of corresponding relationship with each interaction node in the question and answer flow chart
Or multiple knowledge points, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems are used
Matched in the customer interaction information received, the interactive answer be used for determine the question and answer process module it is next walk
To；
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer,
The problem of subject is answered for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme
Case is used to establish the triggering relationship of the thematic knowledge point and the question and answer process module.
On the basis of the various embodiments described above, question and answer process module corresponding with question and answer flow chart, comprising:
According to each graphic assembly for including in the question and answer flow chart, the generated and matched place of question and answer flow chart
Manage frame；And
According to each graphic assembly in the question and answer flow chart is matched custom-configures information, it is generated with
Each graphic assembly is corresponding, make an addition in the processing frame with the customized generation at the associated position of graphic assembly
Code；
The information that custom-configures includes: casting content corresponding with node, the node include: interaction node and
Broadcast node；
Wherein, if the question and answer process module circulates to the first node configured with casting content, corresponding casting with
The corresponding casting content of the first node.
On the basis of the various embodiments described above, question and answer interactive module, comprising:
Customer interaction information acquiring unit, for obtaining user for user's interaction letter of first interaction node input
Breath；
Interaction problems matching unit, for by the customer interaction information it is corresponding with first interaction node one or
Interaction problems in the multiple knowledge points of person match；
It is next to move towards determination unit, if successful match is used for, by the corresponding interactive answer in the knowledge point of successful match
It is back to the question and answer process module, so that the question and answer process module determines next trend；
Unit is repeated, for constantly repeating above-mentioned matching and determining the process of next trend, until exiting described ask
It answers process module or terminates interaction.
On the basis of the various embodiments described above, the question and answer interactive module, further includes:
Rejection processing unit, if for the customer interaction information it is corresponding with first interaction node one or
Multiple knowledge points mismatch, and rejection priority function is opened in first interaction node configuration, then is mentioned to the interactive user
It is responded for rejection, the interactive user is requested to re-enter the customer interaction information for first interaction node；
Execution unit is returned to, for triggering the execution of interaction problems matching unit when obtaining new customer interaction information.
On the basis of the various embodiments described above, the question and answer interactive module, further includes:
First mismatches processing unit, if for the customer interaction information and first interaction node corresponding one
A or multiple knowledge points mismatch, and knowledge priority function is opened in first interaction node configuration, then in the knowledge
Global search is carried out to the received customer interaction information in library；
Answer provides unit, is used for if it is determined that including that problem and the customer interaction information are matched in the knowledge base
Answer corresponding with the knowledge point found is then supplied to the interactive user by knowledge point；
Second mismatches processing unit, for if it is determined that the problems in each knowledge point in the knowledge base and the use
Family interactive information mismatches, then to the interactive user provide it fails to match response, request the interactive user to be re-entered
For the customer interaction information of first interaction node, and when obtaining new customer interaction information, returning to execution will be described
Interaction problems in customer interaction information one or more knowledge point corresponding with first interaction node carry out matched
Operation.
On the basis of the various embodiments described above, answer provides unit and specifically includes:
Current question and answer process module terminates subelement, for if it is determined that the knowledge point found is another thematic knowledge
Point then terminates the triggering state of current question and answer process module；
Another question and answer process module triggers subelement, for according to the theme answer in another thematic knowledge point, touching
Hair question and answer process module corresponding with another thematic knowledge point.
On the basis of the various embodiments described above, question and answer interactive module, comprising:
Backtracking process unit, for if it is determined that first interaction node be configured to open back track function, then obtain with
What is stored in the knowledge base is corresponding with the upper layer node of first interaction node and first interaction node
One or more knowledge point；
Upper layer node circulation unit, for if it is determined that described first in received customer interaction information and knowledge base hands over
The interaction problems of the corresponding upper layer node of mutual node match, then the question and answer process module circulate to matched upper layer and save
The corresponding interactive answer in the knowledge point of successful match is back to the question and answer process module, so that the question and answer process mould by point
Block determines next trend.
On the basis of the various embodiments described above, described device further include:
Broadcasting module, for being configured according to the second node when the question and answer process module circulates to second node
Casting content, Xiang Suoshu interactive user broadcasted；
Wherein, the second node includes: interaction node or casting node.
On the basis of the various embodiments described above, the broadcasting module is specifically used for:
If the second node is configured to open and interrupts function and broadcast in casting content corresponding with the second node
Before report terminates, customer interaction information is received, then stops that the casting content is continued to broadcast.
It can be using any combination of one or more computer-readable media.Computer-readable medium can be calculating
Machine readable signal medium or computer readable storage medium.Computer readable storage medium for example can be --- but it is unlimited
In system, device or the device of --- electricity, magnetic, optical, electromagnetic, infrared ray or semiconductor, or any above combination.It calculates
The more specific example (non exhaustive list) of machine readable storage medium storing program for executing includes: electrical connection with one or more conducting wires, just
Taking formula computer disk, hard disk, random access memory (RAM), read-only memory (ROM), erasable type may be programmed read-only storage
Device (EPROM or flash memory), optical fiber, portable compact disc read-only memory (CD-ROM), light storage device, magnetic memory device,
Or above-mentioned any appropriate combination.In this document, computer readable storage medium can be it is any include or storage journey
The tangible medium of sequence, the program can be commanded execution system, device or device use or in connection.
Computer-readable signal media may include in a base band or as carrier wave a part propagate data-signal,
Wherein carry computer-readable program code.The data-signal of this propagation can take various forms, including --- but
It is not limited to --- electromagnetic signal, optical signal or above-mentioned any appropriate combination.Computer-readable signal media can also be
Any computer-readable medium other than computer readable storage medium, which can send, propagate or
Transmission is for by the use of instruction execution system, device or device or program in connection.
The program code for including on computer-readable medium can transmit with any suitable medium, including --- but it is unlimited
In --- wireless, electric wire, optical cable, RF etc. or above-mentioned any appropriate combination.
The computer for executing operation of the present invention can be write with one or more programming languages or combinations thereof
Program code, described program design language include object oriented program language-such as Java, Smalltalk, C++,
It further include conventional procedural programming language-such as " C " language or similar programming language.Program code can be with
It fully executes, partly execute on the user computer on the user computer, being executed as an independent software package, portion
Divide and partially executes or executed on a remote computer or server completely on the remote computer on the user computer.?
Be related in the situation of remote computer, remote computer can pass through the network of any kind --- including local area network (LAN) or
Wide area network (WAN)-be connected to subscriber computer, or, it may be connected to outer computer (such as mentioned using Internet service
It is connected for quotient by internet).
Note that the above is only a better embodiment of the present invention and the applied technical principle.It will be appreciated by those skilled in the art that
The invention is not limited to the specific embodiments described herein, be able to carry out for a person skilled in the art it is various it is apparent variation,
It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out by above embodiments to the present invention
It is described in further detail, but the present invention is not limited to the above embodiments only, without departing from the inventive concept, also
It may include more other equivalent embodiments, and the scope of the invention is determined by the scope of the appended claims.
Claims (20)
1. a kind of intelligent interactive method is applied in intelligent Answer System characterized by comprising
The original request message of interactive user input is obtained, and is clicked through using the knowledge in the original request message and knowledge base
Row matches, and is stored with multiple knowledge points in the knowledge base, each knowledge point includes problem and answer；
If it is determined that the original request message of the interactive user input and the problem of subject phase in target topic knowledge point
Matching triggers question and answer corresponding with the target topic knowledge point then according to the theme answer in the target topic knowledge point
The root node of process module includes multilayer interaction node in the question and answer process module；
According to the first interaction node currently to circulate extremely in the question and answer process module, stored in the knowledge base with described
One or more corresponding knowledge point of one interaction node and the interactive user are for first interaction node input
Customer interaction information carries out question and answer with the interactive user and interacts；
The intelligent Answer System includes:
Question and answer process module corresponding with question and answer flow chart includes multiple graphic assemblies, the figure in the question and answer flow chart
Component includes: that multiple interaction nodes, casting node and the connector for connecting different nodes, the node include: interaction
Node and casting node；
It is stored in knowledge base, there is one or more of corresponding relationship with each interaction node in the question and answer flow chart
A knowledge point, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems be used for
The customer interaction information received is matched, and the interactive answer is used to determine next trend of the question and answer process module；
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer, described
Problem of subject is used for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme answer
In the triggering relationship for establishing the thematic knowledge point and the question and answer process module.
2. the method according to claim 1, wherein question and answer process module corresponding with question and answer flow chart, comprising:
According to each graphic assembly for including in the question and answer flow chart, the generated and matched processing block of question and answer flow chart
Frame；And
According to each graphic assembly in the question and answer flow chart is matched custom-configures information, it is generated with each institute
State that graphic assembly is corresponding, make an addition in the processing frame with the custom code at the associated position of graphic assembly；
The information that custom-configures includes: casting content corresponding with node, and the node includes: interaction node and casting
Node；
Wherein, if the question and answer process module circulates to the first node configured with casting content, corresponding casting with it is described
The corresponding casting content of first node.
3. the method according to claim 1, wherein according to currently circulate in the question and answer process module extremely
One interaction node, one or more knowledge point corresponding with first interaction node stored in the knowledge base, and
The interactive user is directed to the customer interaction information of first interaction node input, carries out question and answer friendship with the interactive user
Mutually, comprising:
Obtain the customer interaction information that user is directed to first interaction node input；
By the interaction problems in the customer interaction information one or more knowledge point corresponding with first interaction node
It is matched；
If successful match, the corresponding interactive answer in the knowledge point of successful match is back to the question and answer process module, with
The question and answer process module is set to determine next trend；
It constantly repeats above-mentioned matching and determines the process of next trend, until exiting the question and answer process module or terminating interaction.
4. according to the method described in claim 3, it is characterized in that, according to currently circulate in the question and answer process module extremely
One interaction node, one or more knowledge point corresponding with first interaction node stored in the knowledge base, and
The interactive user is directed to the customer interaction information of first interaction node input, carries out question and answer friendship with the interactive user
Mutually, further includes:
If the customer interaction information one or more knowledge point corresponding with first interaction node mismatches, and
Rejection priority function is opened in the first interaction node configuration, then provides rejection response to the interactive user, request the friendship
Mutual user re-enters the customer interaction information for first interaction node；
When obtaining new customer interaction information, execution is returned to the customer interaction information is corresponding with first interaction node
One or more knowledge point in interaction problems carry out matched operation.
5. according to the method described in claim 3, it is characterized in that, according to currently circulate in the question and answer process module extremely
One interaction node, one or more knowledge point corresponding with first interaction node stored in the knowledge base, and
The interactive user is directed to the customer interaction information of first interaction node input, carries out question and answer friendship with the interactive user
Mutually, further includes:
If the customer interaction information one or more knowledge point corresponding with first interaction node mismatches, and
Knowledge priority function is opened in the first interaction node configuration, then to the received customer interaction information in the knowledge base
Carry out global search；
If it is determined that include problem and the matched knowledge point of the customer interaction information in the knowledge base, then by with find
The corresponding answer in knowledge point is supplied to the interactive user；
If it is determined that the problems in each knowledge point in the knowledge base is mismatched with the customer interaction information, then Xiang Suoshu
Interactive user provide it fails to match response, request the interactive user re-enter for first interaction node user friendship
Mutual information, and when obtaining new customer interaction information, execution, which is returned, by the customer interaction information interacts section with described first
Interaction problems in one or more corresponding knowledge point of point carry out matched operation.
6. according to the method described in claim 5, it is characterized in that, answer corresponding with the knowledge point found is supplied to institute
Interactive user is stated to specifically include:
If it is determined that the knowledge point found is another thematic knowledge point, then terminate the triggering state of current question and answer process module；
According to the theme answer in another thematic knowledge point, triggering question and answer process corresponding with another thematic knowledge point
Module.
7. the method according to claim 1, wherein according to currently circulate in the question and answer process module extremely
One interaction node, one or more knowledge point corresponding with first interaction node stored in the knowledge base, and
The interactive user is directed to the customer interaction information of first interaction node input, carries out question and answer friendship with the interactive user
Mutually, comprising:
If it is determined that first interaction node be configured to open back track function, then obtain with the knowledge base in store with institute
State one or more corresponding knowledge point of upper layer node of the first interaction node and first interaction node；
If it is determined that the friendship of received customer interaction information upper layer node corresponding with first interaction node in knowledge base
Mutual problem matches, then the question and answer process module circulates to matched upper layer node, and the knowledge point of successful match is corresponding
Interaction answer be back to the question and answer process module so that the question and answer process module determines next trend.
8. the method according to claim 1, wherein the method also includes: in the question and answer process module stream
When going to second node, according to the casting content that the second node configures, Xiang Suoshu interactive user is broadcasted；
Wherein, the second node includes: interaction node or casting node.
9. according to the method described in claim 8, it is characterized in that, according to the casting content that the second node configures, to institute
Interactive user is stated to be broadcasted, comprising:
If the second node is configured to open to interrupt function and broadcast in casting content corresponding with the second node and tie
Before beam, customer interaction information is received, then stops that the casting content is continued to broadcast.
10. a kind of intelligent interaction device is applied in intelligent Answer System characterized by comprising
Original request message obtains module, for obtaining the original request message of interactive user input, and is initially asked using described
It asks information to be matched with the knowledge point in knowledge base, multiple knowledge points, each knowledge point is stored in the knowledge base
Including problem and answer；
Question and answer process module trigger module, for if it is determined that the original request message and target that the interactive user inputs
Problem of subject in thematic knowledge point matches, then according to the theme answer in the target topic knowledge point, triggering with it is described
The root node of the corresponding question and answer process module in target topic knowledge point includes multilayer interaction node in the question and answer process module；
Question and answer interactive module, for according to the first interaction node currently to circulate extremely in the question and answer process module, the knowledge
One or more knowledge point corresponding with first interaction node stored in library and the interactive user are for described
The customer interaction information of first interaction node input carries out question and answer with the interactive user and interacts；
The intelligent Answer System includes:
Question and answer process module corresponding with question and answer flow chart includes multiple graphic assemblies, the figure in the question and answer flow chart
Component includes: that multiple interaction nodes, casting node and the connector for connecting different nodes, the node include: interaction
Node and casting node；
It is stored in knowledge base, there is one or more of corresponding relationship with each interaction node in the question and answer flow chart
A knowledge point, knowledge point corresponding with the interaction node include: interaction problems and interaction answer, the interaction problems be used for
The customer interaction information received is matched, and the interactive answer is used to determine next trend of the question and answer process module；
The thematic knowledge point being stored in the knowledge base, the thematic knowledge point include problem of subject and theme answer, described
Problem of subject is used for indicating with the trigger condition of the matched question and answer process module of intelligent Answer System, the theme answer
In the triggering relationship for establishing the thematic knowledge point and the question and answer process module.
11. device according to claim 10, which is characterized in that question and answer process module corresponding with question and answer flow chart, packet
It includes:
According to each graphic assembly for including in the question and answer flow chart, the generated and matched processing block of question and answer flow chart
Frame；And
According to each graphic assembly in the question and answer flow chart is matched custom-configures information, it is generated with each institute
State that graphic assembly is corresponding, make an addition in the processing frame with the custom code at the associated position of graphic assembly；
The information that custom-configures includes: casting content corresponding with node, and the node includes: interaction node and casting
Node；
Wherein, if the question and answer process module circulates to the first node configured with casting content, corresponding casting with it is described
The corresponding casting content of first node.
12. device according to claim 10, which is characterized in that question and answer interactive module, comprising:
Customer interaction information acquiring unit, the customer interaction information for being directed to first interaction node input for obtaining user；
Interaction problems matching unit, for the customer interaction information is one or more corresponding with first interaction node
Interaction problems in a knowledge point are matched；
It is next to move towards determination unit, if being used for successful match, the corresponding interactive answer in the knowledge point of successful match is returned
To the question and answer process module, so that the question and answer process module determines next trend；
Unit is repeated, for constantly repeating above-mentioned matching and determining the process of next trend, until exiting the question and answer stream
Journey module terminates interaction.
13. device according to claim 12, which is characterized in that the question and answer interactive module, further includes:
Rejection processing unit, if for the customer interaction information it is corresponding with first interaction node one or more
Knowledge point mismatches, and rejection priority function is opened in first interaction node configuration, then refuses to interactive user offer
Know response, the interactive user is requested to re-enter the customer interaction information for first interaction node；
Execution unit is returned to, for triggering the execution of interaction problems matching unit when obtaining new customer interaction information.
14. device according to claim 12, which is characterized in that the question and answer interactive module, further includes:
First mismatch processing unit, if for the customer interaction information it is corresponding with first interaction node one or
The multiple knowledge points of person mismatch, and knowledge priority function is opened in first interaction node configuration, then in the knowledge base
Global search is carried out to the received customer interaction information；
Answer provides unit, is used for if it is determined that including problem and the matched knowledge of the customer interaction information in the knowledge base
Answer corresponding with the knowledge point found is then supplied to the interactive user by point；
Second mismatches processing unit, for if it is determined that the problems in each knowledge point in the knowledge base is handed over the user
Mutual information mismatches, then to the interactive user provide it fails to match response, request the interactive user to be re-entered and be directed to
The customer interaction information of first interaction node, and when obtaining new customer interaction information, it returns and executes the user
Interaction problems in interactive information one or more knowledge point corresponding with first interaction node carry out matched operation.
15. device according to claim 14, which is characterized in that answer provides unit and specifically includes:
Current question and answer process module terminates subelement, for if it is determined that the knowledge point found is another thematic knowledge point, then
Terminate the triggering state of current question and answer process module；
Another question and answer process module triggers subelement, for according to the theme answer in another thematic knowledge point, triggering with
The corresponding question and answer process module of another thematic knowledge point.
16. device according to claim 10, which is characterized in that question and answer interactive module, comprising:
Backtracking process unit, for if it is determined that first interaction node be configured to open back track function, then obtain with it is described
What is stored in knowledge base is one corresponding with the upper layer node of first interaction node and first interaction node
Or multiple knowledge points；
Upper layer node circulation unit, for if it is determined that received customer interaction information interacts section with described first in knowledge base
The interaction problems of the corresponding upper layer node of point match, then the question and answer process module circulate to matched upper layer node, will
The corresponding interactive answer in the knowledge point of successful match is back to the question and answer process module, so that the question and answer process module determines
Next trend.
17. device according to claim 10, which is characterized in that described device further include:
Broadcasting module, for when the question and answer process module circulates to second node, according to broadcasting for second node configuration
Content is reported, Xiang Suoshu interactive user is broadcasted；
Wherein, the second node includes: interaction node or casting node.
18. device according to claim 17, which is characterized in that the broadcasting module is specifically used for:
If the second node is configured to open to interrupt function and broadcast in casting content corresponding with the second node and tie
Before beam, customer interaction information is received, then stops that the casting content is continued to broadcast.
19. a kind of terminal device, which is characterized in that the terminal device includes:
One or more processors；
Storage device, for storing one or more programs,
When one or more of programs are executed by one or more of processors, so that one or more of processors are real
The now intelligent interactive method as described in any in claim 1-9.
20. a kind of computer storage medium, is stored thereon with computer program, which is characterized in that the program is executed by processor
Intelligent interactive method of the Shi Shixian as described in any in claim 1-9.
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| CN201711419779.0A CN110019727A (en) | 2017-12-25 | 2017-12-25 | Intelligent interactive method, device, terminal device and storage medium |
| US16/106,680 US11341422B2 (en) | 2017-12-15 | 2018-08-21 | Multi-round questioning and answering methods, methods for generating a multi-round questioning and answering system, and methods for modifying the system |
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