CN109993377A - A kind of Intelligent worker assigning method - Google Patents
A kind of Intelligent worker assigning method Download PDFInfo
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- CN109993377A CN109993377A CN201711193510.5A CN201711193510A CN109993377A CN 109993377 A CN109993377 A CN 109993377A CN 201711193510 A CN201711193510 A CN 201711193510A CN 109993377 A CN109993377 A CN 109993377A
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- G—PHYSICS
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- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
- G06Q10/063112—Skill-based matching of a person or a group to a task
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
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- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
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Abstract
The invention discloses a kind of Intelligent worker assigning methods, are related to field of automation technology.It is comprised the following steps: worksheet processing prefinishing collects work order data；Start work order regional determination；Start work order type decision；Site load is determined by site load algorithm；Three before determine after having determined, can find matching site, just be assigned directly to site, carry out the judgement of next step engineer；Site cannot be matched, then enters and handles manually process, by manually being determined；Engineer's load is determined by engineer's load algorithm；Work order geographical location determines；The nearest algorithm in the geographical location engineer GPS；After the completion of all judgements all, work order is assigned to engineer, so far, worksheet processing terminates.The present invention mainly realizes the Intelligent treatment and analysis that work is sent to worksheet processing, so as to the full automatic most ViewSonic work for realizing work order, greatly enhances the efficiency of worksheet, reduces error rate, promotes service quality.
Description
Technical field
The present invention relates to fields of automation technology, and in particular to a kind of Intelligent worker assigning method.
Background technique
Currently, the worksheet processing logic of household electrical appliances after-sale service work order is mainly to carry out worksheet processing according to worksheet processing region and site setting.
After work order generates, according to work order worksheet processing address, the service network address pre-set, the field in province, city, area is matched, is come real
The automatic distribution of existing work order.Work order can match province, city and region's information once generating, then direct worksheet processing gives corresponding site；It cannot
It is matched, then wait manual assignment.
Due to the complexity of practical operation situation, such automatic distributor system will lead to many problems, such as some nets
Point excess load, it is still very empty to close on site；Engineer is far apart from worksheet processing address address, but work order still tasks engineer
?.In the case that the single amount of row is bigger, lead to worksheet processing inefficiency, the worksheet processing of each site and engineer also distribute unevenness.
Summary of the invention
The object of the present invention is to provide a kind of efficiency for greatly enhancing worksheet, reduce error rate, promote service quality
Intelligent worker assigning method.
In order to solve the problems existing in background technology, the present invention adopts the following technical scheme: a kind of Intelligent worker assigning side
Method, it is comprised the following steps:
(1) worksheet processing prefinishing collects work order data；
(2) start work order regional determination, according to work order worksheet processing address, the service network address pre-set, match province, city,
The field in area, the automatic distribution of Lai Shixian work order, work order can match site province, city and region information, then worksheet processing gives corresponding site；
Cannot be matched, calculate next site；
(3) start work order type decision, according to the basis instrument of system, its receptible work order class is can be set in each site
Type；System further screens on-line shop according to the type and product of work order, and qualified site enters calculates in next step
Method；
(4) site load is determined by site load algorithm；
(5) three before determine after all having determined, can find matching site, just be assigned directly to site, carry out down
The judgement of one step engineer；Site cannot be matched, then enters and handles manually process, by manually being determined；
(6) engineer's load is determined by engineer's load algorithm；
(7) system realizes nearby principle according to the information in geographical location, and system first carries out de-parsing to work order address, obtains
Longitude and latitude, then the end engineer APP gets the GPS longitude and latitude of engineer in real time, then using work order address as the center of circle, to draw circle
Mode, whether step by step calculation engineer in circular scope；
(8) in addition to judging direct range, it is also desirable to which, in view of transregional problem, system can be according to work order address and engineer GPS
Obtained engineer location domain information is parsed, to determine whether it is transregional, weighted number can be adjusted if transregional；
(9) after the completion of all judgements all, work order is assigned to engineer, so far, worksheet processing terminates.
As a further improvement of the present invention；Work order data in the step (1) be type, product, worksheet processing region,
History worksheet processing information etc..
As a further improvement of the present invention；Site load algorithm in the step (4) are as follows: to net in system setting
The processing capacity of point is preset, and each hour can be fine to, and daily, site can handle the work order of how much quantity, and every
Kind work order type also can be carried out setting；Meanwhile system can also transfer the history trouble ticket processing data of the site, it is known that work order
Actual treatment ability in site；The final in summary two o'clock of system, determine the load of site: actual treatment ability is big
It, to determine whether can be with worksheet processing according to actual treatment ability in preset；Conversely, then determining according to preset value.
As a further improvement of the present invention；Engineer's load algorithm in the step (6) are as follows: to work in system setting
The processing capacity of Cheng Shi is preset, and each hour can be fine to, and daily, engineer can handle the work order of how much quantity, and
And every kind of work order type also can be carried out setting；Meanwhile system can also transfer the history trouble ticket processing data of the engineer, it is known that
The actual treatment ability in engineer of work order；The final in summary two o'clock of system, determines the load of engineer: practical
Processing capacity be greater than it is preset, to determine whether can be with worksheet processing according to actual treatment ability；Conversely, then sentencing according to preset value
It is fixed.
After adopting the above technical scheme, the invention has the following advantages:
The present invention mainly realizes the Intelligent treatment and analysis that work is sent to worksheet processing, so as to the full automatic most ViewSonic for realizing work order
Work greatly enhances the efficiency of worksheet, reduces error rate, promotes service quality.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is the flow chart of embodiment provided by the present invention；
Fig. 2 is the flow chart of site load algorithm in embodiment provided by the present invention；
Fig. 3 is the flow chart of engineer's load algorithm in embodiment provided by the present invention；
Fig. 4 is the flow chart of engineer's load algorithm in embodiment provided by the present invention.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, below in conjunction with attached drawing and specific implementation
Mode, the present invention will be described in further detail.It should be appreciated that the specific embodiments described herein are only to explain this
Invention, is not intended to limit the present invention.
Referring to Fig. 1, present embodiment uses a kind of following technical scheme: Intelligent worker assigning method, it includes as follows
Step:
(1) worksheet processing prefinishing collects work order data, such as type, product, worksheet processing region, history worksheet processing information etc.；
(2) start work order regional determination, according to work order worksheet processing address, the service network address pre-set, match province, city,
The field in area, the automatic distribution of Lai Shixian work order.Work order can match site province, city and region information, then worksheet processing gives corresponding site；
Cannot be matched, calculate next site.This step is similar with traditional worksheet processing algorithm；
(3) start work order type decision, according to the basis instrument of system, its receptible work order class is can be set in each site
Type.For example the site A can only receive the installation list of some brand equipment, system carries out on-line shop according to the type and product of work order
Further screening, qualified site enters next step algorithm；
(4) site load is determined by site load algorithm.Referring to Fig. 2, can processing energy to site in system setting
Power is preset, and each hour can be fine to, and daily, site can handle the work order of how much quantity, and every kind of work order type
Also it can be carried out setting.Meanwhile system can also transfer the history trouble ticket processing data of the site, it is known that the reality in site of work order
Border processing capacity.The final in summary two o'clock of system, determines the load of site: actual treatment ability be greater than it is preset,
To determine whether it can be with worksheet processing according to actual treatment ability；Conversely, then determining according to preset value；
(5) three before determine after all having determined, can find matching site, just be assigned directly to site, carry out down
The judgement of one step engineer；Site cannot be matched, then enters and handles manually process, by manually being determined；
(6) engineer's load is determined by engineer's load algorithm.Referring to Fig. 3, can be to engineer's in system setting
Processing capacity is preset, and each hour can be fine to, and daily, engineer can handle the work order of how much quantity, and every kind
Work order type also can be carried out setting.Meanwhile system can also transfer the history trouble ticket processing data of the engineer, it is known that work order
In the actual treatment ability of engineer.The final in summary two o'clock of system, determines the load of engineer: actual treatment energy
Power be greater than it is preset, to determine whether can be with worksheet processing according to actual treatment ability；Conversely, then determining according to preset value；
(7) it referring to Fig. 4, simultaneity factor will also realize nearby principle according to the information in geographical location, reduces engineer and visits
Cost promotes worksheet efficiency.System carries out de-parsing to work order address first, obtains longitude and latitude.Then the end engineer APP
The GPS longitude and latitude of engineer is got in real time.Then using work order address as the center of circle, in a manner of drawing circle, step by step calculation engineer
Whether in circular scope.5 kilometers, 10 kilometers, 15 kilometers etc., determine as closing on, setting is calculated with corresponding weighted number
Engineer's closes on coefficient；
(8) in addition to judging direct range, it is also desirable to which, in view of transregional problem, system can be according to work order address and engineer GPS
Obtained engineer location domain information is parsed, to determine whether it is transregional, weighted number can be adjusted if transregional；
(9) after the completion of all judgements all, work order is assigned to engineer, so far, worksheet processing terminates.
The present invention can only deploy clothes in conjunction with work order attribute, site and engineer's attribute according to engineer's GPS information
Be engaged in resource, the order for allowing engineer to receive be as far as possible it is close apart from him, meet his experience, without departing from ordering for his workload
It is single.
It is obvious to a person skilled in the art that invention is not limited to the details of the above exemplary embodiments, Er Qie
In the case where without departing substantially from spirit or essential attributes of the invention, the present invention can be realized in other specific forms.Therefore, no matter
From the point of view of which point, the present embodiments are to be considered as illustrative and not restrictive, and the scope of the present invention is by appended power
Benefit requires rather than above description limits, it is intended that all by what is fallen within the meaning and scope of the equivalent elements of the claims
Variation is included within the present invention.
In addition, it should be understood that although this specification is described in terms of embodiments, but not each embodiment is only wrapped
Containing an independent technical solution, this description of the specification is merely for the sake of clarity, and those skilled in the art should
It considers the specification as a whole, the technical solutions in the various embodiments may also be suitably combined, forms those skilled in the art
The other embodiments being understood that.
Claims (4)
1. a kind of Intelligent worker assigning method, which is characterized in that it is comprised the following steps:
(1) worksheet processing prefinishing collects work order data；
(2) start work order regional determination, according to work order worksheet processing address, the service network address pre-set, match province, city,
The field in area, the automatic distribution of Lai Shixian work order, work order can match site province, city and region information, then worksheet processing gives corresponding site；
Cannot be matched, calculate next site；
(3) start work order type decision, according to the basis instrument of system, its receptible work order class is can be set in each site
Type；System further screens on-line shop according to the type and product of work order, and qualified site enters calculates in next step
Method；
(4) site load is determined by site load algorithm；
(5) three before determine after all having determined, can find matching site, just be assigned directly to site, carry out down
The judgement of one step engineer；Site cannot be matched, then enters and handles manually process, by manually being determined；
(6) engineer's load is determined by engineer's load algorithm；
(7) system realizes nearby principle according to the information in geographical location, and system first carries out de-parsing to work order address, obtains
Longitude and latitude, then the end engineer APP gets the GPS longitude and latitude of engineer in real time, then using work order address as the center of circle, to draw circle
Mode, whether step by step calculation engineer in circular scope；
(8) in addition to judging direct range, it is also desirable to which, in view of transregional problem, system can be according to work order address and engineer GPS
Obtained engineer location domain information is parsed, to determine whether it is transregional, weighted number can be adjusted if transregional；
(9) after the completion of all judgements all, work order is assigned to engineer, so far, worksheet processing terminates 1.
2. a kind of Intelligent worker assigning method according to claim 1, which is characterized in that the work order number in the step (1)
According to for type, product, worksheet processing region, history worksheet processing information 2.
3. a kind of Intelligent worker assigning method according to claim 1, which is characterized in that the site in the step (4) is negative
Lotus algorithm are as follows: the processing capacity of site is preset in system setting, each hour can be fine to, daily, site can be located
The work order of how much quantity is managed, and every kind of work order type also can be carried out setting；Meanwhile system can also transfer the history of the site
Worksheet data, it is known that the actual treatment ability in site of work order；The final in summary two o'clock of system, to the load of site
Determined: actual treatment ability be greater than it is preset, to determine whether can be with worksheet processing according to actual treatment ability；Conversely, then pressing
3 are determined according to preset value.
4. a kind of Intelligent worker assigning method according to claim 1, which is characterized in that engineer is negative in the step (6)
Lotus algorithm are as follows: the processing capacity of engineer is preset in system setting, each hour, daily, engineer can be fine to
The work order of how much quantity can be handled, and every kind of work order type also can be carried out setting；Meanwhile system can also transfer the engineer
History trouble ticket handle data, it is known that the actual treatment ability in engineer of work order；The final in summary two o'clock of system, to work
The load of Cheng Shi is determined: actual treatment ability be greater than it is preset, to determine whether can be with worksheet processing according to actual treatment ability；
Conversely, then determining 4 according to preset value.
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| CN201711193510.5A CN109993377A (en) | 2018-01-02 | 2018-01-02 | A kind of Intelligent worker assigning method |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110503310A (en) * | 2019-07-30 | 2019-11-26 | 广州市神州联保科技有限公司 | The method of Maintenance Man's worksheet processing scheduling |
| CN111027823A (en) * | 2019-11-25 | 2020-04-17 | 中国银行股份有限公司 | Browser-based work order automatic forwarding method and device |
| CN111667172A (en) * | 2020-06-05 | 2020-09-15 | 众能联合数字技术有限公司 | Work order assignment method for equipment leasing |
| CN111833496A (en) * | 2020-07-17 | 2020-10-27 | 长园共创电力安全技术股份有限公司 | Unlocking method and device based on intelligent key and storage medium |
| CN112686584A (en) * | 2021-03-16 | 2021-04-20 | 北京纷扬科技有限责任公司 | Work order assignment method and system |
| CN113723778A (en) * | 2021-08-16 | 2021-11-30 | 杭州智果科技有限公司 | Intelligent order dispatching method applied to after-sale work order system |
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| US20150199641A1 (en) * | 2014-01-16 | 2015-07-16 | Intelligrated Headquarters Llc | Labor Distribution Management Using Dynamic State Indicators |
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| CN106570653A (en) * | 2016-11-10 | 2017-04-19 | 国网山东省电力公司济南供电公司 | Support system for rush-repair work order distributing of distribution network and optimization method |
| CN106815647A (en) * | 2016-12-28 | 2017-06-09 | 国家电网公司 | A kind of high efficiency distribution network failure repairing system and method based on data analysis |
| CN107067163A (en) * | 2017-03-24 | 2017-08-18 | 青岛海信网络科技股份有限公司 | A kind of breakdown maintenance work dispatching method and device |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US20150199641A1 (en) * | 2014-01-16 | 2015-07-16 | Intelligrated Headquarters Llc | Labor Distribution Management Using Dynamic State Indicators |
| CN106339829A (en) * | 2016-11-10 | 2017-01-18 | 国网山东省电力公司济南供电公司 | Big data, Cloud, IoT and mobile internet technologies based active maintenance panorama monitoring system of power distribution network |
| CN106570653A (en) * | 2016-11-10 | 2017-04-19 | 国网山东省电力公司济南供电公司 | Support system for rush-repair work order distributing of distribution network and optimization method |
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Cited By (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110503310A (en) * | 2019-07-30 | 2019-11-26 | 广州市神州联保科技有限公司 | The method of Maintenance Man's worksheet processing scheduling |
| CN111027823A (en) * | 2019-11-25 | 2020-04-17 | 中国银行股份有限公司 | Browser-based work order automatic forwarding method and device |
| CN111667172A (en) * | 2020-06-05 | 2020-09-15 | 众能联合数字技术有限公司 | Work order assignment method for equipment leasing |
| CN111833496A (en) * | 2020-07-17 | 2020-10-27 | 长园共创电力安全技术股份有限公司 | Unlocking method and device based on intelligent key and storage medium |
| CN112686584A (en) * | 2021-03-16 | 2021-04-20 | 北京纷扬科技有限责任公司 | Work order assignment method and system |
| CN113723778A (en) * | 2021-08-16 | 2021-11-30 | 杭州智果科技有限公司 | Intelligent order dispatching method applied to after-sale work order system |
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