CN109889675A - A kind of outer paging system of intelligence based on big data analysis - Google Patents
A kind of outer paging system of intelligence based on big data analysis Download PDFInfo
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- CN109889675A CN109889675A CN201910148182.XA CN201910148182A CN109889675A CN 109889675 A CN109889675 A CN 109889675A CN 201910148182 A CN201910148182 A CN 201910148182A CN 109889675 A CN109889675 A CN 109889675A
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Abstract
The outer paging system of intelligence that the invention discloses a kind of based on big data analysis, including central processing system and big data analysis system, the central processing system is bi-directionally connected with big data analysis system by conducting wire realization, the central processing system is bi-directionally connected with big data repository by conducting wire realization, and central processing system is bi-directionally connected with data backup module by conducting wire realization, the central processing system is bi-directionally connected with outgoing call module by conducting wire realization, and the present invention relates to intelligent outgoing call systems technology fields.The outer paging system of intelligence based on big data analysis, it is bi-directionally connected with big data repository by conducting wire realization by central processing system, support the definition of multilingual and individual character voice, it can be breathed out with magnanimity, 1000 phones can be dialed daily, include processing center by big data analysis system, by the way of big data analysis, powerful voice neural feedback function, it is ensured that quantum robot with the mankind client dialogue in.
Description
Technical field
The present invention relates to intelligent outgoing call systems technology field, specially a kind of intelligent outgoing call system based on big data analysis
System.
Background technique
Outer paging system refers to dials subscriber phone by computer outward automatically, and the voice recorded is played to by computer
User, it is an indispensable component part of the modern customer service center system based on CIT technology, and outgoing call is divided into two
Stage: the initiation of acquisition and the outgoing call movement of outgoing call data mainly has call-on back by phone, call voice casting, call system
System etc., big data or flood tide data, refer to needing new tupe could have stronger decision edge, insight and
Magnanimity, high growth rate and the diversified information assets of process optimization ability.
The daily saturation workload of existing business personnel is 100-150 phone, and business personnel's ability is irregular not
Together, and mobility is big, and training and management cost are all very high, in the case that operations involving high pressure and maximum probability are rejected on line, industry
Business person has the problems such as sense of defeat is strong, motion management is poor, and business personnel cannot reasonably be analyzed according to the voice of client, be caused
The success rate of entire business substantially reduces, and causes unnecessary loss.
Summary of the invention
(1) the technical issues of solving
In view of the deficiencies of the prior art, the present invention provides a kind of outer paging system of intelligence based on big data analysis, solution
Business personnel cannot reasonably be analyzed according to the voice of client, and the success rate for causing entire business substantially reduces, and causes
The problem of unnecessary loss.
(2) technical solution
In order to achieve the above object, the present invention is achieved by the following technical programs: a kind of intelligence based on big data analysis
The outer paging system of energy, including central processing system and big data analysis system, the central processing system and big data analysis system
It being bi-directionally connected by conducting wire realization, the central processing system is bi-directionally connected with big data repository by conducting wire realization, and
Central processing system is bi-directionally connected with data backup module by conducting wire realization, and the central processing system passes through with outgoing call module
Conducting wire realization is bi-directionally connected, and central processing system is bi-directionally connected with safety estimation system by conducting wire realization, the big number
It include processing center according to analysis system, the input terminal of the processing center and the output end of speech recognition module connect, and language
The input terminal of sound identification module is connect with the output end of call data acquisition module, and the processing center and high sea large database concept are logical
It crosses conducting wire realization to be bi-directionally connected, and processing center is bi-directionally connected with voice class analysis module by conducting wire realization, the place
The output end at reason center is connect with the input terminal of voice feedback module, and the output end of processing center and feedback confirmation module
Input terminal connection, the processing center are bi-directionally connected with data storage cell by conducting wire realization.
Preferably, the output end of the central processing system is connect with the input terminal of new data receiving module, and is newly counted
It is connect according to the output end of receiving module with the input terminal of new data processing module, the new data processing module and central processing system
System is bi-directionally connected by conducting wire realization.
Preferably, the output end of the processing center is connect with the input terminal of harassing and wrecking blocking module, and processing center
Output end is connect with the input terminal of A/D conversion module, and the output end of the A/D conversion module and the input terminal of sending module connect
It connects.
Preferably, the output end of the input terminal and power module of the central processing system is electrically connected, and power supply mould
The output end of block and the input terminal of new data receiving module are electrically connected, the output end and big data repository of the power module
Input terminal be electrically connected, and central control system and data encryption module are realized by conducting wire and are bi-directionally connected, the center
The output end of control system and the input terminal of display unit connect.
Preferably, the safety estimation system includes data analysis module, the output end of the data analysis module and place
Manage the input terminal connection of module.
Preferably, the input terminal connection of the output end and evaluation module of the processing module, and the output of evaluation module
End is connect with the input terminal of output module.
(3) beneficial effect
The outer paging system of intelligence that the present invention provides a kind of based on big data analysis.Having compared with prior art following has
Beneficial effect:
(1), should be passed through based on the outer paging system of intelligence of big data analysis by central processing system and big data repository
Conducting wire realization is bi-directionally connected, and central processing system is bi-directionally connected with data backup module by conducting wire realization, central processing
System is bi-directionally connected with outgoing call module by conducting wire realization, and central processing system and safety estimation system are realized by conducting wire
It is bi-directionally connected, intelligentized outer paging system, superpower understandability and learning ability, using real-time synchronization identification technology, delay
In 0.3ms, discrimination is up to 96% for control, supports the definition of multilingual and individual character voice, can be breathed out with magnanimity, can be dialed daily
1000 phones, workload is close to artificial 10 times.
It (2), should include processing center by big data analysis system based on the outer paging system of intelligence of big data analysis, place
The input terminal at reason center and the output end of speech recognition module connect, and the input terminal of speech recognition module is adopted with call data
Collect the output end connection of module, processing center and high sea large database concept are realized by conducting wire and are bi-directionally connected, and processing center and
Voice class analysis module is bi-directionally connected by conducting wire realization, and the output end of processing center and the input terminal of voice feedback module connect
It connects, and the output end of processing center is connect with the input terminal of feedback confirmation module, processing center passes through with data storage cell
Conducting wire realization is bi-directionally connected, and the output end of processing center is connect with the input terminal of harassing and wrecking blocking module, and processing center is defeated
Outlet is connect with the input terminal of A/D conversion module, and the output end of A/D conversion module and the input terminal of sending module connect, and is used
The mode of big data analysis, powerful voice neural feedback function, it is ensured that quantum robot can be received with mankind client's dialogue
Put freely, intelligence interrupt, fast reaction, ensure user experience.
(3), should be passed through based on the outer paging system of intelligence of big data analysis by central processing system and data backup module
Conducting wire realization is bi-directionally connected, and processing center is bi-directionally connected with high sea large database concept by conducting wire realization, central control system and number
It is bi-directionally connected according to encrypting module by conducting wire realization, supports high sea big data, the real-time search of 1.2 hundred million enterprise's holographic datas, tool
Standby region, industry, the three-dimensional integrated data hierarchy framework for searching for setting generally, can convenient search target customer, to data into
The dual backup of row and encryption, improve the safety of data.
Detailed description of the invention
Fig. 1 is the structural principle block diagram of present system；
Fig. 2 is the structural principle block diagram of safety estimation system of the present invention；
Fig. 3 is the structural principle block diagram of big data analysis system of the present invention.
In figure, 1 central processing system, 2 big data analysis systems, 21 processing centers, 22 speech recognition modules, 23 calls
According to acquisition module, 24 high sea large database concepts, 25 voice class analysis modules, 26 voice feedback modules, 27 feedback confirmation modules, 28
Data storage cell, 29 harassing and wrecking blocking modules, 210 A/D conversion modules, 211 sending modules, 3 big data repositories, 4 data are standby
Part module, 5 outgoing call modules, 6 safety estimation systems, 61 data analysis modules, 62 processing modules, 63 evaluation modules, 64 output moulds
Block, 7 new data receiving modules, 8 new data processing modules, 9 power modules, 10 data encryption modules, 11 display units.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Fig. 1-3 is please referred to, the embodiment of the present invention provides a kind of technical solution: a kind of intelligent outgoing call based on big data analysis
System, including central processing system 1 and big data analysis system 2, the output end and new data receiving module of central processing system 1
7 input terminal connection, and the output end of new data receiving module 7 is connect with the input terminal of new data processing module 8, new data
Processing module 8 is bi-directionally connected with central processing system 1 by conducting wire realization, the input terminal and power module 9 of central processing system 1
Output end be electrically connected, and the input terminal of the output end of power module 9 and new data receiving module 7 is electrically connected, power supply
The output end of module 9 and the input terminal of big data repository 3 are electrically connected, and central control system 1 and data encryption module
10 are bi-directionally connected by conducting wire realization, and the output end of central control system 1 is connect with the input terminal of display unit 11, central processing
System 1 is bi-directionally connected with big data analysis system 2 by conducting wire realization, by the way of big data analysis, powerful voice mind
Through feedback function, it is ensured that quantum robot can act freely, intelligence interrupts, fast reaction, guarantee with mankind client's dialogue
The experience of user, central processing system 1 is bi-directionally connected with big data repository 3 by conducting wire realization, and central processing system 1
It is bi-directionally connected with data backup module 4 by conducting wire realization, central processing system 1 is realized with outgoing call module 5 by conducting wire two-way
Connection, intelligentized outer paging system, superpower understandability and learning ability, using real-time synchronization identification technology, delay control
In 0.3ms, discrimination is up to 96%, supports the definition of multilingual and individual character voice, can be breathed out with magnanimity, can dial 1000 daily
A phone, close 10 times manually of workload, and central processing system 1 are realized with safety estimation system 6 by conducting wire two-way
Connection, safety estimation system 6 include data analysis module 61, the output end of data analysis module 61 and the input of processing module 62
End connection, the output end of processing module 62 connect with the input terminal of evaluation module 63, and the output end of evaluation module 63 with it is defeated
The input terminal connection of module 64 out, big data analysis system 2 includes processing center 21, and output end and the harassing and wrecking of processing center 21 are blocked
The input terminal connection of module 29 is cut, and the output end of processing center 21 is connect with the input terminal of A/D conversion module 210, A/D turns
The output end of mold changing block 210 is connect with the input terminal of sending module 211, the input terminal and speech recognition module 22 of processing center 21
Output end connection customize profession words art according to itself industry characteristic, intelligent sound is communicated with client according to industry words art, and
And the input terminal of speech recognition module 22 is connect with the output end of call data acquisition module 23, processing center 21 and the big number in high sea
It is bi-directionally connected according to library 24 by conducting wire realization, supports high sea big data, the real-time search of 1.2 hundred million enterprise's holographic datas has ground
Domain, industry, the three-dimensional integrated data hierarchy framework for searching for setting generally, can convenient search target customer, data are carried out double
It backs up and encrypts again, improve the safety of data, and processing center 21 and voice class analysis module 25 are realized by conducting wire
It is bi-directionally connected, the output end of processing center 21 is connect with the input terminal of voice feedback module 26, and the output of processing center 21
End is connect with the input terminal of feedback confirmation module 27, and processing center 21 realizes two-way company by conducting wire with data storage cell 28
It connects.
In use, central processing system 1 passes through data backup module 4 by mass data storage in big data repository 3
Data are backed up and encrypted with data encryption module 10, are called by outgoing call module 5, in big data analysis system 2
Call data acquisition module 23 voice data in call is acquired, and by speech recognition module 22 carry out voice knowledge
Not, and to voice carry out category analysis, by voice feedback module 26 ensure quantum robot with the mankind client dialogue in, energy
It acts freely, intelligently interrupt, fast reaction, the experience for ensureing user, high sea large database concept 24 can be to 1.2 hundred million enterprise's holography numbers
According to real-time search, have region, industry, search for generally setting three-dimensional integrated data hierarchy framework, A/D conversion module 210
Convert speech into the form of text and issued data by sending module 211, harassing and wrecking blocking module 29 to harassing call from
It is dynamic to be identified and intercepted, the managerial report of various dimensions is provided by display unit 11 and to the visualization pipe of crucial operation indicator
Reason helps each hierarchy management personnel to understand Service Operation situation, obtains comprehensive operation management decision support, safety estimation system
Data analysis module 61 in 6 analyzes voice data, and data are handled and assessed, will by output module 64
Data are transmitted to central processing system 1, and are stored in big data repository 3.
It should be noted that, in this document, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to
Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those
Element, but also including other elements that are not explicitly listed, or further include for this process, method, article or equipment
Intrinsic element.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (6)
1. a kind of outer paging system of intelligence based on big data analysis, including central processing system (1) and big data analysis system
(2), the central processing system (1) is bi-directionally connected with big data analysis system (2) by conducting wire realization, it is characterised in that: institute
Central processing system (1) and big data repository (3) is stated to be bi-directionally connected by conducting wire realization, and central processing system (1) with
Data backup module (4) is bi-directionally connected by conducting wire realization, and the central processing system (1) and outgoing call module (5) pass through conducting wire
Realization is bi-directionally connected, and central processing system (1) is bi-directionally connected with safety estimation system (6) by conducting wire realization, described big
Data analysis system (2) includes processing center (21), input terminal and speech recognition module (22) of the processing center (21)
Output end connection, and the input terminal of speech recognition module (22) is connect with the output end of call data acquisition module (23), institute
It states processing center (21) and is bi-directionally connected with high sea large database concept (24) by conducting wire realization, and processing center (21) and voice class
Other analysis module (25) is bi-directionally connected by conducting wire realization, the output end of the processing center (21) and voice feedback module (26)
Input terminal connection, and the output end of processing center (21) is connect with the input terminal of feedback confirmation module (27), the processing
Center (21) is bi-directionally connected with data storage cell (28) by conducting wire realization.
2. a kind of outer paging system of intelligence based on big data analysis according to claim 1, it is characterised in that: the center
The output end of processing system (1) is connect with the input terminal of new data receiving module (7), and new data receiving module (7) is defeated
Outlet is connect with the input terminal of new data processing module (8), and the new data processing module (8) and central processing system (1) are logical
Conducting wire realization is crossed to be bi-directionally connected.
3. a kind of outer paging system of intelligence based on big data analysis according to claim 1, it is characterised in that: the processing
The output end at center (21) is connect with the input terminal of harassing and wrecking blocking module (29), and the output end and A/D of processing center (21)
The input terminal of conversion module (210) connects, the output end of the A/D conversion module (210) and the input terminal of sending module (211)
Connection.
4. a kind of outer paging system of intelligence based on big data analysis according to claim 2, it is characterised in that: the center
The input terminal of processing system (1) and the output end of power module (9) are electrically connected, and the output end of power module (9) and new
The input terminal of data reception module (7) is electrically connected, and the output end of the power module (9) is defeated with big data repository (3)
Enter end to be electrically connected, and central control system (1) and data encryption module (10) are realized by conducting wire and be bi-directionally connected, it is described in
The output end of centre control system (1) is connect with the input terminal of display unit (11).
5. a kind of outer paging system of intelligence based on big data analysis according to claim 1, it is characterised in that: the safety
Assessment system (6) includes data analysis module (61), output end and processing module (62) of the data analysis module (61)
Input terminal connection.
6. a kind of outer paging system of intelligence based on big data analysis according to claim 5, it is characterised in that: the processing
The output end of module (62) is connect with the input terminal of evaluation module (63), and the output end and output module of evaluation module (63)
(64) input terminal connection.
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| CN201910148182.XA CN109889675A (en) | 2019-02-28 | 2019-02-28 | A kind of outer paging system of intelligence based on big data analysis |
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| CN201910148182.XA CN109889675A (en) | 2019-02-28 | 2019-02-28 | A kind of outer paging system of intelligence based on big data analysis |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111833865A (en) * | 2020-01-08 | 2020-10-27 | 北京嘀嘀无限科技发展有限公司 | Man-machine interaction method, terminal and computer readable storage medium |
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| US10009467B1 (en) * | 2017-01-27 | 2018-06-26 | Andrew Valiente | Automatic telephone call bridge into a queue |
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| CN108965620A (en) * | 2018-08-24 | 2018-12-07 | 杭州数心网络科技有限公司 | A kind of artificial intelligence call center system |
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Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| US10009467B1 (en) * | 2017-01-27 | 2018-06-26 | Andrew Valiente | Automatic telephone call bridge into a queue |
| CN108932656A (en) * | 2018-06-29 | 2018-12-04 | 统通信（苏州）有限公司 | Intelligent electricity Xiao robot natural language understanding NLU platform |
| CN108965620A (en) * | 2018-08-24 | 2018-12-07 | 杭州数心网络科技有限公司 | A kind of artificial intelligence call center system |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111833865A (en) * | 2020-01-08 | 2020-10-27 | 北京嘀嘀无限科技发展有限公司 | Man-machine interaction method, terminal and computer readable storage medium |
| CN111833865B (en) * | 2020-01-08 | 2024-05-24 | 北京嘀嘀无限科技发展有限公司 | Man-machine interaction method, terminal and computer readable storage medium |
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Application publication date: 20190614 |
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