CN109862070B - Incoming line optimization method and device in financial surface signing business and readable access medium - Google Patents
Incoming line optimization method and device in financial surface signing business and readable access medium Download PDFInfo
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Abstract
The invention relates to an incoming line optimization method, an incoming line optimization device, computer equipment and a readable storage medium in financial face-to-face signing business, wherein the method comprises the following steps: acquiring a head area identifier of an incoming line customer; carrying out grading operation on the incoming line customers according to the head domain identification, and obtaining a grading result; judging whether the grading result of the incoming line customer belongs to a preset grade or not; when the classification result of the incoming line customer belongs to a preset grade, sending a notice to a routing point where the incoming line customer is located; adjusting the priority of the incoming line customer in the routing point according to the notification; when the classification result of the incoming line customer does not belong to the preset grade, obtaining incoming line time information of the incoming line customer in the routing point; and queuing the incoming line customers according to the incoming line time information. The invention has the beneficial effects that: the self-definition of the queuing queue is realized at the same routing point.
Description
Technical Field
The embodiment of the invention relates to the technical field of financial data processing, in particular to an incoming line optimization method and device in financial surface signing business and a readable access medium.
Background
In the business handling scene of daily life, generally, a user queues up according to an incoming line to perform queuing and number taking, and then waits for a call of a number calling system in a waiting area to perform business.
When the service is handled, each seat corresponds to one queuing thread, the number of queuing in each queuing thread is possibly completely different, more queuing users exist in some queuing threads, fewer queuing users exist in some queuing threads, and when the queuing of some queuing threads is crowded, the users may leave a waiting area for various reasons to reduce the number of queuing users of the queuing threads, so that the operations of calling and waiting for some queuing numbers which cannot be realized are wasted in precious service processing time, and the efficiency is low.
In the automobile financial industry, loan users usually need to sign when transacting loans, the users and auditors who issue loans communicate with each other in an on-the-spot manner or through videos, the resources of the auditors are limited, incoming lines of various clients need to be queued one by one, however, for many customers at the VIP level, the customers are connected to a special auditor through incoming lines of special routing points, although the queuing speed of the VIP customers can be increased, the special auditor resources are easy to cause waste. The subdivision of the VIP level is not facilitated, more special routing points are required to be added for realization, and no product or method capable of solving the problems exists at present.
Disclosure of Invention
In order to overcome the problems in the related art, the invention provides an incoming line optimization method and device in financial surface signing business and a readable access medium, so that incoming line customers in a preset level are subjected to priority processing according to priority on an original routing point, background seat resources are utilized to the maximum extent, and resource waste is reduced.
In a first aspect, an embodiment of the present invention provides an incoming line optimization method in a financial surface signing service, where the method includes:
acquiring a head area identifier of an incoming line customer;
carrying out grading operation on the incoming line customers according to the head domain identification, and obtaining a grading result;
judging whether the grading result of the incoming line customer belongs to a preset grade or not;
when the classification result of the incoming line customer belongs to a preset grade, sending a notice to a routing point where the incoming line customer is located;
adjusting the priority of the incoming line customer in the routing point according to the notification;
when the classification result of the incoming line customer does not belong to the preset grade, obtaining incoming line time information of the incoming line customer in the routing point;
and queuing the incoming line customers according to the incoming line time information.
In combination with another aspect, in another possible embodiment of the present invention, before the adjusting the priority of the incoming line customer in the routing point according to the notification, the method further includes:
detecting whether a priority adjustment object is included in a current incoming line queue;
when the current incoming line queue comprises a priority adjustment object, allocating the incoming line client to an incoming line thread which does not comprise the priority adjustment object for priority processing;
when the current incoming line queue does not comprise a priority adjustment object, determining the priority incoming line queue of the incoming line customer according to the number of queuing people in each incoming line queue;
and inserting the incoming line customer into the priority incoming line queue for priority processing.
In combination with another aspect, in another possible embodiment of the present invention, before the adjusting the priority of the incoming line customer in the routing point according to the notification, the method further includes:
acquiring the service state of each incoming line queue;
setting service priority of each incoming line queue according to the service state;
and determining an incoming line queue for performing priority processing on the incoming line customer according to the determined service priority.
In combination with another aspect, in another possible embodiment of the present invention, before acquiring the head zone identifier of the incoming line customer, the method includes:
acquiring an identity of an incoming line customer;
and setting a head area identifier of the incoming line customer according to the identity identifier.
In combination with another aspect, in another possible embodiment of the present invention, the determining whether the ranking result of the incoming customer belongs to a preset ranking includes:
judging whether the grading result of the incoming line customer belongs to a VIP customer;
when the incoming line clients belong to the VIP clients, judging that the incoming line clients belong to a preset level;
and when the incoming line customer does not belong to the VIP customer, judging that the incoming line customer does not belong to the preset level.
In a second aspect, the present invention further provides an incoming line optimization device in a financial surface-signing business, where the device includes:
the system comprises a head area acquisition module, a head area identification acquisition module and a head area identification acquisition module, wherein the head area acquisition module is used for acquiring a head area identification of an incoming line customer;
the grading module is used for carrying out grading operation on the incoming line customer according to the head domain identification and obtaining a grading result;
the judging module is used for judging whether the grading result of the incoming line customer belongs to a preset grade or not;
the notification module is used for sending a notification to a routing point where the incoming line customer is located when the classification result of the incoming line customer belongs to a preset grade;
the queue-inserting module is used for adjusting the priority of the incoming line customers in the routing points according to the notification;
the incoming line time acquisition module is used for acquiring incoming line time information of the incoming line customer in the routing point when the classification result of the incoming line customer does not belong to a preset grade;
and the queuing module is used for queuing the incoming line customers according to the incoming line time information.
The above apparatus, further comprising:
the detection module is used for detecting whether a priority adjustment object is included in the current incoming line queue;
the distribution module is used for distributing the incoming line customer to an incoming line thread which does not comprise the priority adjustment object for priority processing when the current incoming line queue comprises the priority adjustment object;
the first queue determining module is used for determining the priority incoming line queue of the incoming line customer according to the number of people queuing in each incoming line queue when the current incoming line queue does not comprise a priority adjusting object;
the queue insertion module is also used for inserting the incoming line customers into the priority incoming line queue for priority processing.
The above apparatus, further comprising:
the state acquisition module is used for acquiring the service state of each incoming line queue;
the setting module is used for setting the service priority of each incoming line queue according to the service state;
and the second queue determining module is used for determining the incoming line queue for performing priority processing on the incoming line customer according to the determined service priority.
In a third aspect, the present invention also provides a computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the above method when executing the computer program.
In a fourth aspect, the invention also provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, carries out the steps of the above-mentioned method.
According to the invention, the information is transmitted by adopting a flexible loose route between the client and the server, the information transmission rule of the loose route can be summarized that the incoming line client corresponding to the head domain identifier with higher priority inserts into the corresponding queue for priority treatment, so that the same routing point realizes the self-definition of the queue, and can circularly schedule each polling request in the same priority, thereby achieving the effects of maximally utilizing background seat resources, reducing resource waste and meeting the queue requirements of the clients at different levels.
It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the invention, as claimed.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments consistent with the invention and together with the description, serve to explain the principles of the invention.
Fig. 1 is a flowchart illustrating an incoming line optimization method in a financial face-to-face service according to an exemplary embodiment.
Figure 2 is a schematic diagram illustrating the process of enqueuing VIP customers in accordance with an example embodiment.
Fig. 3 is a block diagram illustrating an incoming line optimization apparatus in a financial face-to-face transaction, according to an example embodiment.
FIG. 4 is a block diagram illustrating a computer device implementing a method for incoming line optimization in a financial face-signing service, according to an exemplary embodiment.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.
Before discussing exemplary embodiments in more detail, it should be noted that some exemplary embodiments are described as processes or methods depicted as flowcharts. Although the steps are depicted in the flowchart as a sequential process, many of the steps can be performed in parallel, concurrently, or simultaneously. Further, the order of the steps may be rearranged, the process may be terminated when its operations are completed, and other steps not included in the drawings may be included. A process may correspond to a method, a function, a procedure, a subroutine, a subprogram, etc.
The invention relates to an incoming line optimization method in financial surface signing business, which is mainly applied to a scene that a queuing queue between a client and an agent needs to be optimized in financial industry loan surface signing business, and has the basic idea that: the information transmission rules of the loose routing can be summarized into that the incoming line clients corresponding to the head domain identifiers with higher priorities are inserted into corresponding queues to perform priority processing, so that the same routing point realizes self-definition of queuing queues, can circularly schedule each polling request in the same priority, achieves the effects of maximally utilizing background seat resources, reducing resource waste and meeting the queue requirements of the clients at different levels.
In the embodiment of the present invention, one client may correspond to a plurality of agents, one agent correspondingly processes clients belonging to a queuing thread of the agent, similarly, one route may correspond to a plurality of agents, one agent may also belong to a plurality of routing points, and different routing points may also customize different queuing rules, and generally, an agent usually only knows the number of clients in the corresponding process, but cannot know the overall queuing condition of a surface-signed client in the client or surface-signed service to which the agent belongs.
The present embodiment is applicable to a server side with a central processing module for performing incoming line customer optimization in a face-to-face sign business, where the method may be executed by the central processing module, where the central processing module may be implemented by software and/or hardware, and may be generally integrated in the server side, as shown in fig. 1, which is a basic flow diagram of an incoming line optimization method in a financial face-to-face sign business of the present invention, and the method specifically includes the following steps:
the head zone identification of the incoming line customer can be marked in a customer account of the incoming line customer, and when the face sign business is carried out between the customer account and an agent, the video communication with the agent personnel is usually realized through a telephone control of a terminal; the identity identification can be the customer grade obtained by registration, such as common grade 1-9, VIP 1-9 and the like, and the head domain identification of the incoming line customer is set according to the identity identification. For example, the header fields may be 0-9 digits, each representing the incoming customer's header field.
Judging whether the grading result of the incoming line customer belongs to a preset grade or not, wherein the process of judging whether the grading result of the incoming line customer belongs to a VIP (very important person) grade or not comprises the process of judging whether the grading result of the incoming line customer belongs to the VIP customer or not, and at the moment, whether the grading result of the incoming line customer belongs to the VIP customer or not can be determined in a mode that whether the obtained identity contains a VIP field or not; when the incoming customer belongs to the VIP customer, the incoming customer is judged to belong to a preset level, and of course, the preset level in the present invention may also include other types or multiple types, for example, the common level 9 and the VIP customer are both set as preset levels; when the incoming line customer does not belong to the VIP customer, the incoming line customer is judged not to belong to the preset level, and the preset level is easier to judge through the judging mode of the invention.
In another implementation scenario of the exemplary embodiment of the present invention, a level identifier of the customer account may be stored in the customer account, for example, whether the customer is a VIP customer, a VIP level, and the like, and when the customer connects an agent through a telephone, the telephone control (which may also be a central control device of the agent server) is responsible for obtaining the customer level of the customer, and generally, the customer level may be determined by obtaining a communication number used by the customer to dial the agent and querying the communication number in a background database.
In a possible implementation scenario of the exemplary embodiment of the present invention, it is consistent that setting a header field for the incoming line customer in the phone control of the agent side and setting a rating mark in the customer account of the incoming line customer.
in the exemplary embodiment of the invention, the incoming line clients corresponding to the numbers with the head domain identifications of 0-7 are marked as common clients, the incoming line clients corresponding to the numbers with the head domain identifications of 8-9 are marked as important clients (VIP, important people and VIP clients), and thus, the classification operation is completed and the classification result is obtained.
referring to fig. 2, a schematic diagram of a queue-insertion operation in incoming line arrangement according to an exemplary embodiment of the present invention is shown, where a customer performs a face-to-face sign service through financial software, and a video connection is implemented between the customer and an agent through a telephone control, where the process may specifically be divided into:
the client sends a face-to-face signing request message to the agent through the telephone control, the content corresponding to the face-to-face signing request message comprises a called logic address, the server searches and positions the called logic address according to the face-to-face signing request message, analyzes the route of the called logic address according to the logic address and distributes the face-to-face signing request message to the client of the specific agent under the route according to the route.
And when the A service VIP customer is judged to belong to the incoming line customer of the preset level, directly inserting the A service VIP customer to the first position of the incoming line queue of the A service.
the preset level may be 8-level or more, and when it is determined that the analysis result of the incoming line customer belongs to a VIP customer at the preset level, that is, 8-level or 9-level, a notification is sent to a routing point where the incoming line customer is located, where the notification is used for performing notification such as queue optimization, optimization according to a preset rule, and priority processing on the VIP customer.
for example, in a specific implementation scenario of the exemplary embodiment of the present invention, when the incoming line customer is initially incoming, the incoming line customer is queued in a normal queue, and when the incoming line customer is determined to be a VIP customer, the incoming line customer is queued in a higher-level queue for priority processing.
and 170, queuing the incoming line customers which do not belong to the preset level according to the incoming line time information.
For example, in a specific implementation scenario of the exemplary embodiment of the present invention, when the incoming line customer enters a line initially, the incoming line customer queues in a common queue, and when it is determined that the incoming line customer is not a VIP customer, the incoming line time of the incoming line customer is configured to a corresponding common queue according to incoming line time information and an allocation rule of a routing point for common processing.
Preferably, when a customer dials a seat phone or performs video communication, the phone control at the seat first obtains an identifier of the customer or a set header identifier (the header identifier may be recorded in the phone control when the customer communicates for the first time) and the like to determine the level of the customer, when the customer belongs to a customer at a non-preset level, queues up and waits according to an original route, when the customer belonging to a preset level is a VIP customer, a preset rule of the customer may be expressed as "detecting whether there is a seat in an idle state at present, if so, directly arranging incoming lines of the VIP customer, and if not, obtaining a seat with a higher evaluation in the route, and performing queue insertion processing in the seat queue.
In an implementation manner of the exemplary embodiment of the present invention, when it is determined that there are more customers belonging to the same preset level, the preset rule may further add an expression that "when there is no seat in an idle state, several seat lines with higher evaluation are obtained, and are randomly queued for the VIP customer" and "when queue insertion is performed, there is no queued VIP customer in the queue that is queued preferentially; when there are VIP clients in all incoming lines, the VIP clients are arranged behind the excluded VIP clients in a time sequence, and the preset rule may be set according to an actual application scenario, which is not limited to the above two (which will be described below with reference to the drawings, and the drawings are not shown here).
For the non-preset customers with the grade of 7, a certain rewarding task can be recommended to the non-preset customers, and the non-preset customers can temporarily acquire all 'queue-in' rights of the preset grade after the non-preset customers with the grade of 7 are completed, so that the high-quality customers can be further developed, and after the non-preset customers temporarily acquire the qualification of the preset grade, for example, when the customers with the grade of 7 acquire the qualification of the preset grade and enter the line, the customers with the grade of 0-6, namely VIP customers, can be stimulated to further improve the customer grade. When an incoming client sends a request message through a client, the incoming client transmits the request message based on a SIP loose routing mechanism, and the decision process of the SIP loose routing mechanism comprises the following steps:
when the request message of the incoming line customer is sent out, the proxy server of the route firstly checks whether the request-URI (request address) of the request message belongs to the domain which is responsible for the proxy server of the route, when the judgment result is yes, the proxy server 'translates' the address into a specific contact address through the positioning service and replaces the original request-URI with the specific contact address, and a specific seat is allocated to the request message according to the incoming line time information of the route point and the queue optimization rule.
For the header field identification, it can adopt a Via header field, and every time a SIP message passes through a Proxy, a Via header field is added, and when the message reaches the called party, the Via header field records the complete path passed by the request message. The called party copies the Via header field into the response message (including the parameters of each Via and the sequence of each Via) and sends the message to the URI in the first Via, each Proxy deletes the first Via (the Via added by itself) before forwarding the response message, and then forwards the message to the URI in the new first Via until the message reaches the calling party, and the queue between the incoming line client and the agent establishes a path based on the route.
According to the method, the client and the server transmit the messages by adopting the flexible loose route, the information transmission rule of the loose route can be summarized that the incoming line client corresponding to the head domain identifier with higher priority inserts the queue into the corresponding queue for priority processing, so that the same routing point realizes the self-definition of the queue, and can circularly schedule each polling request in the same priority, thereby achieving the effects of maximally utilizing background seat resources, reducing resource waste and meeting the queue requirements of the clients at different levels.
The exemplary embodiment of the present invention further includes a process for detecting incoming line queues to ensure that incoming line clients of a preset level are inserted into incoming line queues that do not include other clients of a preset level when being processed according to priority, or inserted into incoming line queues that are less inserted, and the process may include the following steps:
detecting whether a priority adjustment object is included in a current incoming line queue;
the incoming line thread comprises incoming line queues, one incoming line thread can comprise a plurality of incoming line queues, each client and the seat end can be communicated through one incoming line thread, and the client belonging to one coordinate point, such as the client belonging to the same bank organization, can be communicated with the seat end through one incoming line thread, so that the method disclosed by the invention can be suitable for all sub-organizations under the same organization.
When the current incoming line queue comprises a priority adjustment object, allocating the incoming line client to an incoming line thread which does not comprise the priority adjustment object for priority processing; the purpose of this step is to ensure that the incoming line customers in the same time slot are arranged to different incoming line queues as much as possible for queue-insertion priority processing operation, so as to prevent conflicts caused by multiple priority-processed incoming line customers in the same incoming line queue.
When the current incoming line queue does not comprise a priority adjustment object, determining the priority incoming line queue of the incoming line customer according to the number of queuing people in each incoming line queue;
and inserting the incoming line customer into the priority incoming line queue for priority processing.
And when the queue does not comprise the priority adjustment object, preferentially selecting the queue with less queuing number in the incoming line queue to insert the incoming line client meeting the preset level into the head of the queue so as to ensure that the influence of the incoming line client on all incoming line processes is minimized.
According to the method, whether the incoming line queue is subjected to priority processing or not is detected, so that incoming line customers meeting the preset level can be inserted into the incoming line queue with the shortest waiting time.
In a possible implementation scenario of the exemplary embodiment of the present invention, the method further includes arranging customers of a preset level for priority processing according to the network quality of the incoming line queue, so that VIP customers meeting the preset level can use the incoming line queue with a better service status, and this process may include the following steps:
acquiring the service state of each incoming line queue;
the service state of each incoming line queue is detected, the better the transmission quality is, the better the service state is, or the service state is determined by detecting the delay information in the route, and the smaller the delay value is, the better the service state is.
Setting service priority of each incoming line queue according to the service state;
and setting the service priority of the incoming line queue according to the determined quality of the service state, wherein the queue with higher service priority is preferentially inserted into the VIP client which just enters the line and accords with the preset level.
And determining an incoming line queue for performing priority processing on the incoming line customer according to the determined service priority.
And carrying out queue insertion operation on the incoming line customer according to the incoming line queue with higher service priority.
According to the method, the incoming line clients meeting the preset level are preferentially inserted into the incoming line queue with the better service state, and simultaneously, the incoming line queues which are not subjected to priority processing can be preferentially inserted into the incoming line queue with the better service state according to strategy setting, so that the incoming line clients meeting the preset level are further called in the shortest time.
Fig. 3 is a schematic structural diagram of an incoming line optimization device in financial surface-signing services according to an embodiment of the present invention, where the device may be implemented by software and/or hardware, and is generally integrated in a mobile terminal, and may be implemented by an incoming line optimization method in financial surface-signing services. As shown in the figure, the present embodiment may provide an incoming line optimization apparatus in financial surface signing business based on the above embodiments, which mainly includes a header field obtaining module 310, a grading module 320, a judging module 330, a notifying module 340, a queue inserting module 350, an incoming line time obtaining module 360, and a queuing module 370.
The header acquiring module 310 is configured to acquire a header identifier of an incoming line customer;
the classification module 320 is configured to perform classification operation on the incoming line customer according to the head domain identifier, and obtain a classification result;
the judging module 330 is configured to judge whether the classification result of the incoming line customer belongs to a preset class;
the notification module 340 is configured to send a notification to a routing point where the incoming line customer is located when the classification result of the incoming line customer belongs to a preset level;
wherein the queue-insertion module 350 is configured to adjust the priority of the incoming line customer in the routing point according to the notification;
the incoming line time obtaining module 360 obtains incoming line time information of the incoming line customer from the routing point when the classification result of the incoming line customer does not belong to a preset level;
the queuing module 370 is configured to queue the incoming line customer according to the incoming line time information.
In an implementation scenario of an exemplary embodiment of the present invention, the apparatus further includes:
the detection module is used for detecting whether a priority adjustment object is included in the current incoming line queue;
the distribution module is used for distributing the incoming line customer to an incoming line thread which does not comprise the priority adjustment object for priority processing when the current incoming line queue comprises the priority adjustment object;
the first queue determining module is used for determining the priority incoming line queue of the incoming line customer according to the number of people queuing in each incoming line queue when the current incoming line queue does not comprise a priority adjusting object;
the queue insertion module is also used for inserting the incoming line customers into the priority incoming line queue for priority processing.
In an implementation scenario of an exemplary embodiment of the present invention, the apparatus further includes:
the state acquisition module is used for acquiring the service state of each incoming line queue;
the setting module is used for setting the service priority of each incoming line queue according to the service state;
and the second queue determining module is used for determining the incoming line queue for performing priority processing on the incoming line customer according to the determined service priority.
The incoming line optimization device in the financial surface signing business provided by the embodiment can execute the incoming line optimization method in the financial surface signing business provided by any embodiment of the invention, has corresponding functional modules and beneficial effects for executing the method, does not describe the technical details in the embodiment in detail, and can refer to the incoming line optimization method in the financial surface signing business provided by any embodiment of the invention.
It will be appreciated that the invention also extends to computer programs, particularly computer programs on or in a carrier, adapted for putting the invention into practice. The program may be in the form of source code, object code, a code intermediate source and object code such as partially compiled form, or in any other form suitable for use in the implementation of the method according to the invention. It will also be noted that such programs may have many different architectural designs. For example, program code implementing the functionality of a method or system according to the invention may be subdivided into one or more subroutines.
Many different ways to distribute the functionality among these subroutines will be apparent to the skilled person. The subroutines may be stored together in one executable file, forming a self-contained program. Such an executable file may include computer-executable instructions, such as processor instructions and/or interpreter instructions (e.g., Java interpreter instructions). Alternatively, one or more or all of the subroutines may be stored in at least one external library file and linked with the main program either statically or dynamically (e.g., at run time). The main program contains at least one call to at least one of the subroutines. Subroutines may also include function calls to each other. Embodiments directed to a computer program product comprising computer executable instructions for performing each of the process steps of at least one of the set forth methods. These instructions may be subdivided into subroutines and/or stored in one or more files, which may be statically or dynamically linked.
Another embodiment related to a computer program product comprises computer executable instructions for each of the means corresponding to at least one of the systems and/or products set forth. These instructions may be subdivided into subroutines and/or stored in one or more files, which may be statically or dynamically linked.
The carrier of the computer program may be any entity or device capable of carrying the program. For example, the carrier may comprise a storage medium such as a (ROM, e.g. a cd ROM or a semiconductor ROM) or a magnetic recording medium, e.g. a floppy disk or hard disk. Further, the carrier may be a transmissible carrier such as an electrical or optical signal, which may be conveyed via electrical or optical cable or by radio or other means. When the program is embodied in such a signal, the carrier may be constituted by such cable or device. Alternatively, the carrier may be an integrated circuit in which the program is embedded, the integrated circuit being adapted for performing, or for use in the performance of, the relevant method.
It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design many alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. Use of the verb "comprise" and its conjugations does not exclude the presence of elements or steps other than those stated in a claim. The article "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention can be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the device claim enumerating several means, several of these means may be embodied by one and the same item of hardware. The mere fact that certain measures are recited in mutually different dependent claims does not indicate that a combination of these measures cannot be used to advantage.
If desired, the different functions discussed herein may be performed in a different order and/or concurrently with each other. Further, if desired, one or more of the functions described above may be optional or may be combined.
The steps discussed above are not limited to the order of execution in the embodiments, and different steps may be executed in different orders and/or concurrently with each other, if desired. Further, in other embodiments, one or more of the steps described above may be optional or may be combined.
Although various aspects of the invention are presented in the independent claims, other aspects of the invention comprise combinations of features from the described embodiments and/or the dependent claims with the features of the independent claims, and not solely the combinations explicitly presented in the claims.
It is noted herein that while the above describes example embodiments of the invention, these descriptions should not be viewed in a limiting sense. Rather, several variations and modifications are possible without departing from the scope of the invention as defined in the appended claims.
It should be understood by those skilled in the art that the modules in the apparatus according to the embodiment of the present invention may be implemented by a general-purpose computing apparatus, and the modules may be integrated into a single computing apparatus or a network group of computing apparatuses, and the apparatus according to the embodiment of the present invention may be implemented by executable program codes, or by a combination of integrated circuits, so that the present invention is not limited to specific hardware or software, and combinations thereof.
It should be understood by those skilled in the art that the modules in the apparatus according to the embodiment of the present invention may be implemented by a general-purpose mobile terminal, and the modules may be integrated into a single mobile terminal or a combination of devices composed of mobile terminals, and the apparatus according to the embodiment of the present invention may be implemented by editing executable program code, or by combining integrated circuits, so that the present invention is not limited to specific hardware or software, and combinations thereof.
The embodiment also provides a computer device, such as a smart phone, a tablet computer, a notebook computer, a desktop computer, a rack server, a blade server, a tower server or a rack server (including an independent server or a server cluster composed of a plurality of servers) capable of executing programs, and the like. The computer device 20 of the present embodiment includes at least, but is not limited to: a memory 21, a processor 22, which may be communicatively coupled to each other via a system bus, as shown in FIG. 4. It is noted that fig. 4 only shows the computer device 20 with components 21-22, but it is to be understood that not all shown components are required to be implemented, and that more or fewer components may be implemented instead.
In the present embodiment, the memory 21 (i.e., a readable storage medium) includes a flash memory, a hard disk, a multimedia card, a card-type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), a programmable read-only memory (PROM), a magnetic memory, a magnetic disk, an optical disk, and the like. In some embodiments, the storage 21 may be an internal storage unit of the computer device 20, such as a hard disk or a memory of the computer device 20. In other embodiments, the memory 21 may also be an external storage device of the computer device 20, such as a plug-in hard disk, a Smart Media Card (SMC), a Secure Digital (SD) Card, a Flash memory Card (Flash Card), or the like, provided on the computer device 20. Of course, the memory 21 may also include both internal and external storage devices of the computer device 20. In this embodiment, the memory 21 is generally used for storing an operating system installed in the computer device 20 and various application software, such as program codes of the RNNs neural network in the first embodiment. Further, the memory 21 may also be used to temporarily store various types of data that are output or are to be output.
Processor 22 may be a Central Processing Unit (CPU), controller, microcontroller, microprocessor, or other data Processing chip in some embodiments. The processor 22 is typically used to control the overall operation of the computer device 20. In this embodiment, the processor 22 is configured to run the program codes stored in the memory 21 or process data, for example, implement each layer structure of the deep learning model, so as to implement the incoming line optimization method in the financial surface signing business of the foregoing embodiment.
The present embodiment also provides a computer-readable storage medium, such as a flash memory, a hard disk, a multimedia card, a card-type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), a programmable read-only memory (PROM), a magnetic memory, a magnetic disk, an optical disk, a server, an App application mall, etc., on which a computer program is stored, which when executed by a processor implements corresponding functions. The computer-readable storage medium of this embodiment is used for storing a financial applet, and when executed by a processor, the incoming line optimization method in the financial surface signing business of the above embodiment is implemented.
Another embodiment related to a computer program product comprises computer executable instructions for each of the means corresponding to at least one of the systems and/or products set forth. These instructions may be subdivided into subroutines and/or stored in one or more files, which may be statically or dynamically linked.
The carrier of the computer program may be any entity or device capable of carrying the program. For example, the carrier may comprise a storage medium such as a (ROM, e.g. a cd ROM or a semiconductor ROM) or a magnetic recording medium, e.g. a floppy disk or hard disk. Further, the carrier may be a transmissible carrier such as an electrical or optical signal, which may be conveyed via electrical or optical cable or by radio or other means. When the program is embodied in such a signal, the carrier may be constituted by such cable or device. Alternatively, the carrier may be an integrated circuit in which the program is embedded, the integrated circuit being adapted for performing, or for use in the performance of, the relevant method.
It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design many alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. Use of the verb "comprise" and its conjugations does not exclude the presence of elements or steps other than those stated in a claim. The article "a" or "an" preceding an element
The word "a" does not exclude the presence of a plurality of such elements. The invention can be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the device claim enumerating several means, several of these means may be embodied by one and the same item of hardware. The mere fact that certain measures are recited in mutually different dependent claims does not indicate that a combination of these measures cannot be used to advantage.
If desired, the different functions discussed herein may be performed in a different order and/or concurrently with each other. Further, if desired, one or more of the functions described above may be optional or may be combined.
The steps discussed above are not limited to the order of execution in the embodiments, and different steps may be executed in different orders and/or concurrently with each other, if desired. Further, in other embodiments, one or more of the steps described above may be optional or may be combined.
Although various aspects of the invention are presented in the independent claims, other aspects of the invention comprise combinations of features from the described embodiments and/or the dependent claims with the features of the independent claims, and not solely the combinations explicitly presented in the claims.
It is noted herein that while the above describes example embodiments of the invention, these descriptions should not be viewed in a limiting sense. Rather, several variations and modifications are possible without departing from the scope of the invention as defined in the appended claims.
It should be understood by those skilled in the art that the modules in the apparatus according to the embodiment of the present invention may be implemented by a general-purpose computing apparatus, and the modules may be integrated into a single computing apparatus or a network group of computing apparatuses, and the apparatus according to the embodiment of the present invention may be implemented by executable program codes, or by a combination of integrated circuits, so that the present invention is not limited to specific hardware or software, and combinations thereof.
It should be understood by those skilled in the art that the modules in the apparatus according to the embodiment of the present invention may be implemented by a general-purpose mobile terminal, and the modules may be integrated into a single mobile terminal or a combination of devices composed of mobile terminals, and the apparatus according to the embodiment of the present invention may be implemented by editing executable program code, or by combining integrated circuits, so that the present invention is not limited to specific hardware or software, and combinations thereof.
It is noted that the above description is only exemplary of the invention and the technical principles applied. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.
Claims (8)
1. An incoming line optimization method in financial surface-signing business is characterized by comprising the following steps:
acquiring a head area identifier of an incoming line customer;
carrying out grading operation on the incoming line customers according to the head domain identification, and obtaining a grading result;
judging whether the grading result of the incoming line customer belongs to a preset grade or not;
when the classification result of the incoming line customer belongs to the preset grade, a notice is sent to a routing point where the incoming line customer is located, and
adjusting the priority of the incoming line customer in the routing point according to the notification;
when the classification result of the incoming line customer does not belong to the preset grade, obtaining incoming line time information of the incoming line customer in the routing point;
queuing the incoming line customers according to the incoming line time information;
wherein the adjusting the priority of the incoming line customer in the routing point according to the notification specifically includes:
detecting whether a priority adjustment object is included in a current incoming line queue;
when the current incoming line queue comprises a priority adjustment object, allocating the incoming line client to an incoming line thread which does not comprise the priority adjustment object for priority processing;
when the current incoming line queue does not comprise a priority adjustment object, determining the priority incoming line queue of the incoming line customer according to the number of queuing people in each incoming line queue;
and inserting the incoming line customer into the priority incoming line queue for priority processing.
2. The method of claim 1, wherein before said adjusting the priority of said incoming line customer in said routing point according to said notification, further comprising:
acquiring the service state of each incoming line queue;
setting service priority of each incoming line queue according to the service state;
and determining an incoming line queue for performing priority processing on the incoming line customer according to the determined service priority.
3. The method of claim 1, wherein before obtaining the head zone identification of the incoming line customer, the method comprises:
acquiring an identity of an incoming line customer;
and setting a head area identifier of the incoming line customer according to the identity identifier.
4. The method of claim 1, wherein the determining whether the ranking result of the incoming customer belongs to a preset ranking comprises:
judging whether the grading result of the incoming line customer belongs to a VIP customer;
when the incoming line clients belong to the VIP clients, judging that the incoming line clients belong to a preset level;
and when the incoming line customer does not belong to the VIP customer, judging that the incoming line customer does not belong to the preset level.
5. An incoming line optimizing device in financial surface signing business, characterized in that the device includes:
the system comprises a head area acquisition module, a head area identification acquisition module and a head area identification acquisition module, wherein the head area acquisition module is used for acquiring a head area identification of an incoming line customer;
the grading module is used for carrying out grading operation on the incoming line customer according to the head domain identification and obtaining a grading result;
the judging module is used for judging whether the grading result of the incoming line customer belongs to a preset grade or not;
the notification module is used for sending a notification to a routing point where the incoming line customer is located when the classification result of the incoming line customer belongs to a preset grade;
the queue-inserting module is used for adjusting the priority of the incoming line customers in the routing points according to the notification;
the incoming line time acquisition module is used for acquiring incoming line time information of the incoming line customer in the routing point when the classification result of the incoming line customer does not belong to a preset grade;
the queuing module is used for queuing the incoming line customers according to the incoming line time information;
wherein the apparatus further comprises:
the detection module is used for detecting whether a priority adjustment object is included in the current incoming line queue;
the distribution module is used for distributing the incoming line customer to an incoming line thread which does not comprise the priority adjustment object for priority processing when the current incoming line queue comprises the priority adjustment object;
the first queue determining module is used for determining the priority incoming line queue of the incoming line customer according to the number of people queuing in each incoming line queue when the current incoming line queue does not comprise a priority adjusting object;
the queue insertion module is also used for inserting the incoming line customers into the priority incoming line queue for priority processing.
6. The apparatus of claim 5, further comprising:
the state acquisition module is used for acquiring the service state of each incoming line queue;
the setting module is used for setting the service priority of each incoming line queue according to the service state;
and the second queue determining module is used for determining the incoming line queue for performing priority processing on the incoming line customer according to the determined service priority.
7. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the method of any of claims 1 to 4 are implemented by the processor when executing the computer program.
8. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 4.
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| CN112969046B (en) * | 2021-02-05 | 2024-09-20 | 招联消费金融股份有限公司 | Video face tag system and method based on intranet agent |
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