CN109040491A - On-hook behavior processing method, device, computer equipment and storage medium - Google Patents
On-hook behavior processing method, device, computer equipment and storage medium Download PDFInfo
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- CN109040491A CN109040491A CN201811130251.6A CN201811130251A CN109040491A CN 109040491 A CN109040491 A CN 109040491A CN 201811130251 A CN201811130251 A CN 201811130251A CN 109040491 A CN109040491 A CN 109040491A
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- banquet
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
- H04M3/5232—Call distribution algorithms
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
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Abstract
The present invention provides a kind of on-hook behavior processing method, device, computer equipment and storage medium, by receive client initiation pass through request, it can determine that can respond the call request first attends a banquet end, and call request is sent to this and first is attended a banquet end, end is attended a banquet for when answering event of client monitoring first, the first attending a banquet for end of attending a banquet of record works out information, monitor first attend a banquet end be directed to client onhook event when, judgement, which is attended a banquet, works out the content of information, it is compiled if attending a banquet and working out information for row, the so executable on-hook to client operates, if attending a banquet and working out information is outsourcing, what then determination can respond call request second attends a banquet end, second that call request is sent to that establishment information be row volume is attended a banquet end.The present invention can attend a banquet in the case that end is attended a banquet for outsourcing first and realize signaling transfer point, to realize switch over operation for client.
Description
Technical field
The present invention relates to technical field of information processing more particularly to a kind of on-hook behavior processing method, device, computer to set
Standby and storage medium.
Background technique
Process is signed in the face of auto metal halide lamp loan industry at present, uses Phone Controls to realize above to the line of client by attending a banquet
Label.Since face label portfolio is larger, bank is expert on the basis of volume attends a banquet, and increases outsourcing and attend a banquet, and is compiled with to share row and is attended a banquet
Workload.
In order to guarantee that face label business is gone on smoothly, bank be outsourcing attend a banquet setting permission it is smaller, be merely able to carry out face
The first trial responsibility of label business is needed to compile for user call row after the completion of first trial is attended a banquet in outsourcing and be attended a banquet to carry out review work.So
And its function of Phone Controls used in attending a banquet at present only answer with two kinds of on-hook, cannot achieve the signaling transfer point for client.
Summary of the invention
The object of the present invention is to provide a kind of on-hook behavior processing method, device, computer equipment and storage mediums, are used for
It solves the problems, such as of the existing technology.
To achieve the above object, the present invention provides a kind of on-hook behavior processing method, comprising the following steps:
Step 01, the call request that client is initiated is received；
Step 02, according to the call request, what determination can respond the call request first attends a banquet end；
Step 03, the call request described first is sent to attend a banquet end；
Step 04, end is attended a banquet for when answering event of the client monitoring described first, record described first
Attending a banquet for end of attending a banquet works out information；
Step 05, monitor described first attend a banquet end be directed to the onhook event of the client when, attend a banquet described in judgement
The content of information is worked out, if described attend a banquet works out information as row volume, thens follow the steps 06；Attend a banquet that work out information be outer if described
Packet, thens follow the steps 07；
Step 06, the on-hook to the client is executed to operate；
Step 07, what determination can respond the call request second attends a banquet end, and the call request is sent to described
Second attends a banquet end；The described second establishment information for attending a banquet end is compiled for row.
Further, step 02, comprising:
Determine the idle seating end being in idle condition；
According to preset first allocation rule, one end of attending a banquet of selection is determined it as described in the idle seating end
First attends a banquet end.
Further, first allocation rule include: preferential distribution attend a banquet work out information content be row volume free time
It attends a banquet end.
Further, first allocation rule includes: and preferentially distributes the idle of the time segment length being in idle condition to sit
Xi Duan.
Further, what the determination can respond the call request second attends a banquet end, comprising:
Determine that being in idle condition and work out information is that the row that row is compiled compiles end of attending a banquet；
According to preset third allocation rule, one end of attending a banquet of selection is determined it as described in row volume is attended a banquet and held
Second attends a banquet end.
Further, the third allocation rule includes: preferentially to distribute the row volume seat for the time segment length being in idle condition
Xi Duan.
Further,
Further comprise: determining that the first identifier information of the client, and determination answer attending a banquet for the client
The second identifier information at end records the corresponding relationship of the first identifier information Yu the second identifier information；
Further comprise: when receiving the call request of the client with first identifier information again, according to
The call request of the client received again is sent to attending a banquet with second identifier information by the corresponding relationship
End.
To achieve the above object, the present invention also provides a kind of on-hook behavior processing units, comprising:
Call request receiving module, for receiving the call request of client initiation；
First, which attends a banquet, holds determining module, for according to the call request, determination can to respond the first of the call request
It attends a banquet end；
First sending module is attended a banquet end for the call request to be sent to described first；
Logging modle records institute for attending a banquet end for when answering event of the client monitoring described first
It states the first attending a banquet for end of attending a banquet and works out information；
Judgment module, for monitor described first attend a banquet end be directed to the client onhook event when, judge institute
It states to attend a banquet and works out the content of information, if described attend a banquet works out information as row volume, trigger the operation of on-hook processing module；If described
Attending a banquet and working out information is outsourcing, then triggering second, which is attended a banquet, holds the operation of determining module；
The on-hook processing module, for executing the operation of the on-hook to the client；
Described second, which attends a banquet, holds determining module, for determining that can respond the call request second attends a banquet end, and triggers
The operation of second sending module；
Second sending module is attended a banquet end for the call request to be sent to described second；Described second attends a banquet
The establishment information at end is that row is compiled.
To achieve the above object, it the present invention also provides a kind of computer equipment, including memory, processor and is stored in
On memory and the computer program that can run on a processor, the processor are realized above-mentioned when executing the computer program
The step of method.
To achieve the above object, the present invention also provides a kind of computer readable storage mediums, are stored thereon with computer journey
Sequence, which is characterized in that the step of above method is realized when the computer program is executed by processor.
On-hook behavior processing method, device, computer equipment and storage medium provided by the invention, by receiving visitor
Family end initiate by request, can determine that can respond the call request first attends a banquet end, and call request is sent to this
First attends a banquet end, attends a banquet end for when answering event of client monitoring first, and record first is attended a banquet the establishment of attending a banquet at end
Information, monitor first attend a banquet end be directed to the onhook event of client when, judgement attends a banquet and works out the content of information, if attending a banquet volume
Information processed is compiled for row, then the executable on-hook to client operates, works out information if attending a banquet as outsourcing, it is determined that can respond logical
The second of words request is attended a banquet end, and it be to go the second of volume to attend a banquet end that call request, which is sent to establishment information,.The present invention, can be
It is to realize signaling transfer point in the case that outsourcing is attended a banquet that one, which attends a banquet, which holds, to realize switch over operation for client.
Detailed description of the invention
Fig. 1 is the flow chart of on-hook behavior processing method embodiment one of the present invention；
Fig. 2 is the program module schematic diagram of on-hook behavior processing device embodiment one of the present invention；
Fig. 3 is the hardware structural diagram of on-hook behavior processing device embodiment one of the present invention.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that described herein, specific examples are only used to explain the present invention, not
For limiting the present invention.Based on the embodiments of the present invention, those of ordinary skill in the art are not before making creative work
Every other embodiment obtained is put, shall fall within the protection scope of the present invention.
On-hook behavior processing method, device, computer equipment and storage medium provided by the invention are suitable for information processing
Technical field is attended a banquet realization switching function to be a kind of in the case where the Phone Controls that use of end of attending a banquet are without signaling transfer point for outsourcing
The method of energy.The present invention by receive client initiation by request, can determine can respond the of the call request
One attends a banquet end, and call request is sent to this and first is attended a banquet end, for client answers thing monitoring the first end of attending a banquet
When part, the first attending a banquet for end of attending a banquet of record works out information, monitor first attend a banquet end be directed to the onhook event of client when, sentence
Disconnected attend a banquet works out the content of information, compiles if attending a banquet and working out information for row, then the executable on-hook to client operates, if attending a banquet
Establishment information is outsourcing, it is determined that can respond the second of call request and attend a banquet end, it is to go that call request, which is sent to establishment information,
Second compiled is attended a banquet end.The present invention can attend a banquet in the case that end is attended a banquet for outsourcing first and realize signaling transfer point, thus for visitor
Realize switch over operation in family end.
Embodiment one
Referring to Fig. 1, in a kind of on-hook behavior processing method of the present embodiment, comprising the following steps:
Step 01, the call request that client is initiated is received.
It when client handles loan face and signs, needs to download corresponding Phone Controls on the client, to utilize Phone Controls
With attend a banquet between carry out line above sign.
Client can be operated according to the instruction of Phone Controls and be initiated when carrying out signing operation above line using Phone Controls
Call request.
Step 02, according to the call request, what determination can respond the call request first attends a banquet end.
When receiving call request, the corresponding type of service of the call request can be first determined, for example, existing according to client
Clicking operation in client can determine that the call request is for handling loan face label business.
In the present embodiment, can respond attending a banquet for the call request all can handle the loan face to be online at present
The all of label business attend a banquet, including row is compiled to attend a banquet and be attended a banquet with outsourcing.It attends a banquet end in order to which determination can be responded by the first of request, until
It can use the following two kinds mode less to realize:
(2-1) directly it is online at present it is all handle loan face label business it is all attend a banquet in one seat of selection
This selected is attended a banquet and is attended a banquet end as first by seat.
(2-2) determines the idle seating end being in idle condition, according to preset first allocation rule, in the idle seat
Xi Duanzhong selects an end of attending a banquet to determine it as described first to attend a banquet end.
In above two mode, for mode (2-1), being selected as the first attending a banquet for end of attending a banquet can be random selection
, but it is all handle loan face label business it is all attend a banquet in there is just attending a banquet in transacting business, if random selection
Distribution, and first be assigned randomly to attends a banquet and rectifies in transacting business, then client is needed to wait a longer time section
It can handle, therefore, waste client's time, influence customer experience.
In above two mode, for mode (2-2), industry can handled to avoid being assigned in mode (2-1)
Business is attended a banquet.
It is determining that end of attending a banquet is idle state or busy condition, can determined by work mark, and the mark that works
" 0 " " 1 " can be used to realize the mark to idle state and busy condition, show end of attending a banquet when work is identified as " 0 "
Working condition is idle state, and the working condition at the end that shows to attend a banquet when work is identified as " 1 " is busy condition.Specifically, working as
End attend a banquet in the state that receives calls, then this is attended a banquet, work mark can be revised as " 1 " by end, when end of attending a banquet is to answering
When phone executes on-hook operation, which can be revised as " 0 " for work mark.
In the present embodiment, the first allocation rule at least may include following several contents:
(2-A) is randomly assigned.
(2-B) preferentially distributes the idle seating end for the time segment length being in idle condition.
It is the capable idle seating end compiled that (2-C) preferential distribution, which attends a banquet and works out the content of information,.
For above content (2-A), the advantages of being randomly assigned is that distribution is simple and fast, the disadvantage is that for just having carried out on-hook
The end of attending a banquet of operation may be assigned to the business again, and end of attending a banquet longer for the time being in idle condition
Slowly distribution is less than business, to cause the problem of workload allocations unevenness.
For above content (2-B) can be passed through for the period being in idle condition of attending a banquet the free time of record
Section determines, after attending a banquet to client executing on-hook operation, work mark is revised as " 0 " by end of attending a banquet, and is recorded at this time
Time point can be come according to the time point and current point in time of record true when the period of idle state is attended a banquet out in judgement
It is fixed, preferentially distribute the idle seating end for the time segment length being in idle condition.
For above content (2-C), attends a banquet that work out information include that row is compiled and outsourcing due to end of attending a banquet, attend a banquet for outsourcing
Permission it is smaller, be merely able to execute the first trial operation to client, and review operation needs to be attended a banquet by row volume and complete, if first
Attend a banquet hold selection be that outsourcing is attended a banquet, then it is subsequent also need to redistribute row and compile to attend a banquet review operation is completed, therefore, in order to
The complexity for redistributing operation is reduced, first allocation rule can preferentially distribute establishment of attending a banquet when selection first is attended a banquet and held
The content of information is the idle seating end that row is compiled.
Further, distribute to attend a banquet work out information be row compile idle seating end when, can preferentially select distribution exhale
Sigh the idle seating end of the time segment length of idle state.
In the present embodiment, according to above two mode, selection mode (2-2) is as the mode for determining the first client.
Step 03, the call request described first is sent to attend a banquet end.
It attends a banquet end call request is sent to first, the first end of attending a banquet can remind to attend a banquet and have call to access at this time.
In the present embodiment, it attends a banquet after termination receives call request first, it is understood that there may be do not answer at the first end of attending a banquet
The case where call of the client, can preset the call request period for this situation, for example, being 10s, will lead to
Words request is sent to first and attends a banquet record time point at this time after end, is determining that sending call request reached to the current period
When to the call request period, attend a banquet end then then needing to redefine first.Redefine first attend a banquet hold when, need
By time-out do not answer the first of the call request attend a banquet end reject.
Step 04, end is attended a banquet for when answering event of the client monitoring described first, record described first
Attending a banquet for end of attending a banquet works out information.
In the present embodiment, in order to determine whether the first end of attending a banquet has carried out answering operation for client, can pass through
The state of monitoring work mark realizes, specifically, monitor first attend a banquet end will work mark be revised as " 1 " when, then really
Surely it has monitored the first end of attending a banquet and for client has answered event.
It is determining that monitoring first attends a banquet end for when answering event of client, is needing to obtain first seat for attending a banquet end
Seat works out information, wherein can be directly acquired by first information for attending a banquet end recorded in system, be also possible to the first seat
This is attended a banquet after answering and works out information and be sent to on-hook behavior processing unit by Xi Duan.Wherein, it attends a banquet and works out the transmission of information
It can be transmitted and be realized by Enterprise Service Bus.
In the present embodiment, it includes: row volume and outsourcing that this, which is attended a banquet and works out the content of information,.
Step 05, monitor described first attend a banquet end be directed to the onhook event of the client when, attend a banquet described in judgement
The content of information is worked out, if described attend a banquet works out information as row volume, thens follow the steps 06；Attend a banquet that work out information be outer if described
Packet, thens follow the steps 07.
In the present embodiment, in order to determine first attends a banquet to hold whether carried out on-hook operation for client, can pass through
The state of monitoring work mark realizes, specifically, monitor first attend a banquet end will work mark be revised as " 0 " when, then really
Surely monitored first attend a banquet end be directed to client onhook event.Alternatively, can be to hold hair according to whether receiving first and attending a banquet
The on-hook parameter sent determines.
Since the permission that outsourcing is attended a banquet is smaller, outsourcing is attended a banquet after having carried out first trial, it is also necessary to which switching is attended a banquet to row volume
Review is carried out, and attends a banquet hold without signaling transfer point at present, therefore, in order to determine the need for transferring, can be attended a banquet volume by judgement
The content of information processed determines.
Step 06, it executes the on-hook to the client to operate, terminate.
Step 07, what determination can respond the call request second attends a banquet end, and the call request is sent to described
Second attends a banquet end；The described second establishment information for attending a banquet end is compiled for row.
Determine first attend a banquet end attend a banquet work out information be outsourcing when, then need to continue the call request switching to
Row is compiled and is attended a banquet.It attends a banquet end in order to which determination can respond the second of the call request, can at least be determined by the following two kinds mode:
(7-1) is directly online at present all handling loan face label business and work out the institute that information compiles for row
Middle selection one of attending a banquet is attended a banquet, this selected is attended a banquet and is attended a banquet end as second.
(7-2) determines that being in idle condition and work out information is that the row that row is compiled compiles end of attending a banquet, according to preset second distribution
Rule determines it as described second and attends a banquet end at row volume one end of attending a banquet of selection in end of attending a banquet.
For mode (7-1), being selected as the second attending a banquet for end of attending a banquet can be randomly selected, but do all
Reason loan face label business and attend a banquet establishment for row compile it is all attend a banquet it is middle there is just attending a banquet in transacting business, if random selection
Distribution, and second be assigned randomly to attends a banquet and rectifies in transacting business, then client is needed to wait a longer time section
It can handle, therefore, waste client's time, influence customer experience.
It, can be to avoid being assigned to just attending a banquet in transacting business in mode (7-1) for mode (7-2).
Determine end of attending a banquet be idle state or busy condition mode it is identical as mode (2-2) in step 02,
This is repeated no more.
In the present embodiment, the second allocation rule at least may include following several contents:
(7-A) is randomly assigned.
The row that (7-B) preferentially distributes the time segment length being in idle condition compiles end of attending a banquet.
For above content (7-A), the advantages of being randomly assigned is that distribution is simple and fast, the disadvantage is that for just having carried out on-hook
The end of attending a banquet of operation may be assigned to the business again, and end of attending a banquet longer for the time being in idle condition
Slowly distribution is less than business, to cause the problem of workload allocations unevenness.
For above content (7-B) can be passed through for the period being in idle condition of attending a banquet the free time of record
Section determines, after attending a banquet to client executing on-hook operation, work mark is revised as " 0 " by end of attending a banquet, and is recorded at this time
Time point can be come according to the time point and current point in time of record true when the period of idle state is attended a banquet out in judgement
Fixed, the row for preferentially distributing the time segment length being in idle condition compiles end of attending a banquet.
In the present embodiment, according to above two mode, selection mode (7-2) is as the mode for determining the second client.
In the present embodiment, second end is attended a banquet for realizing the review operation to client.It is sent to by call request
Second attends a banquet after end, it is understood that there may be second attends a banquet end the case where not answering the call of the client, can be pre- for this situation
First be arranged the call request period, for example, be 10s, call request is sent to second attend a banquet end after record at this time when
Between point, when determining that sending call request reaches the call request period to the current period, then then needing again true
Fixed second attends a banquet end.Redefine second attend a banquet hold when, need time-out not answering the second of call request end of attending a banquet and pick
It removes.
Further, after step 07, subsequent operating process is identical as step 04-05, attends a banquet when monitoring second
When end is directed to the onhook event of client, by judge the second establishment information for attending a banquet end, it can determine that second attends a banquet end to go
It compiles, then the on-hook executed to client operates.
It in an embodiment of the invention, may be due to Network Abnormal in the communication process for attending a banquet end and client
Equal behaviors cause the to attend a banquet on-hook of end and client operates, and in response to this problem may include following two situation:
Situation one: the first attends a banquet end and client since the behaviors such as Network Abnormal cause first to attend a banquet end to the extension of client
Machine operation.
Situation two: the second attends a banquet end and client since the behaviors such as Network Abnormal cause first to attend a banquet end to the extension of client
Machine operation.
Regardless of above-mentioned any situation, normal flow can be realized according to the step 01-07 in the present embodiment.If again
When receiving the call request of client, it may be possible to which, because situations such as Network Abnormal produces on-hook operation, client can only be again
Secondary initiation call request may further include in the present embodiment for the ease of handling face label business for client: determine
The first identifier information of the client, and determine the second identifier information for answering the end of attending a banquet of the client and when answering
Between point, record the corresponding relationship of the first identifier information, the second identifier information and the listening time point.
Wherein, the first identifier information of client can be log-on message when client log in its Phone Controls, such as
User name, Customs Assigned Number etc..The second identifier information for answering the end of attending a banquet of client can be the log-on message attended a banquet, for example,
Attend a banquet number etc..
The end of attending a banquet for answering client can be first and attend a banquet end, is also possible to second and attends a banquet end.
When receiving the call request of the client again, according to the corresponding relationship, the institute that will be received again
The call request for stating client is sent to the end of attending a banquet that last time answers the client.
If the call request of the client is not answered at the end of attending a banquet for answering client for the last time, then can be again
The call request of the client distributes end of attending a banquet.
In the present embodiment, by receive client initiation by request, can determine can respond the call request
First attend a banquet end, and call request is sent to this and first is attended a banquet end, attended a banquet end connecing for client monitoring first
When listening event, the first attending a banquet for end of attending a banquet of record works out information, is directed to the onhook event of client monitoring the first end of attending a banquet
When, judgement, which is attended a banquet, works out the content of information, it is compiled if attending a banquet and working out information for row, then the executable on-hook to client operates,
If attending a banquet and working out information is outsourcing, it is determined that the second of call request can be responded and attended a banquet end, call request is sent to establishment and is believed
Breath is attended a banquet end for row is compiled second.The present invention can attend a banquet in the case that end is attended a banquet for outsourcing first and realize signaling transfer point, from
It and is that client realizes switch over operation.
Please continue to refer to Fig. 2, a kind of on-hook behavior processing unit is shown, in the present embodiment, on-hook behavior processing dress
Setting 10 may include or is divided into one or more program modules, one or more program module is stored in storage medium
In, and as performed by one or more processors, to complete the present invention, and it can realize above-mentioned on-hook behavior processing method.This hair
Bright so-called program module is the series of computation machine program instruction section for referring to complete specific function, is more suitable for than program itself
In implementation procedure of the description on-hook behavior processing unit 10 in storage medium.Each journey of the present embodiment will specifically be introduced by being described below
The function of sequence module:
Call request receiving module 11, for receiving the call request of client initiation；
First, which attends a banquet, holds determining module 12, and for according to the call request, determination can respond the of the call request
One attends a banquet end；
First sending module 13 is attended a banquet end for the call request to be sent to described first；
Logging modle 14, for attending a banquet end for when answering event of the client monitoring described first, record
Described first attending a banquet for end of attending a banquet works out information；
Judgment module 15, for monitor described first attend a banquet end be directed to the client onhook event when, judgement
Described attend a banquet works out the content of information, if described attend a banquet works out information as row volume, triggers the operation of on-hook processing module 16；If
Described attend a banquet works out information as outsourcing, then triggering second, which is attended a banquet, holds the operation of determining module 17；
The on-hook processing module 16, for executing the operation of the on-hook to the client；
Described second, which attends a banquet, holds determining module 17, for determining that can respond the call request second attends a banquet end, and touches
Send out the operation of the second sending module；
Second sending module 18 is attended a banquet end for the call request to be sent to described second；Described second sits
The establishment information of Xi Duan is that row is compiled.
Further, in an embodiment of the invention, it first attends a banquet determining module 12 is held to be specifically used for: determining in sky
The idle seating end of not busy state；According to preset first allocation rule, select an end of attending a banquet will in the idle seating end
It is determined as described first and attends a banquet end.
Further, in an embodiment of the invention, it described second attends a banquet determining module 17 is held to be specifically used for: at determining
In idle state and to work out information be that the row volume that row is compiled is attended a banquet end；According to preset second allocation rule, attend a banquet in row volume
It selects an end of attending a banquet to determine it as described second in end to attend a banquet end.
Further, in an embodiment of the invention, it may further include: corresponding relationship logging modle, for true
The first identifier information of the fixed client, and determine the second identifier information for answering the end of attending a banquet of the client and answer
Time point records the corresponding relationship of the first identifier information, the second identifier information and the listening time point；
It may further include: third sending module, for when receiving the call request of the client again, root
According to the corresponding relationship, the call request of the client received again is sent to last time and answers the client
End of attending a banquet.
The present embodiment also provides a kind of computer equipment, can such as execute the smart phone, tablet computer, notebook of program
Computer, desktop computer, rack-mount server, blade server, tower server or Cabinet-type server are (including independent
Server cluster composed by server or multiple servers) etc..The computer equipment 20 of the present embodiment includes at least but not
It is limited to: memory 21, the processor 22 of connection can be in communication with each other by system bus, as shown in Figure 3.It is pointed out that Fig. 3
The computer equipment 20 with component 21-22 is illustrated only, it should be understood that being not required for implementing all groups shown
Part, the implementation that can be substituted is more or less component.
In the present embodiment, memory 21 (i.e. readable storage medium storing program for executing) includes flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memory etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD etc..In some embodiments, memory 21 can be the internal storage unit of computer equipment 20, such as the calculating
The hard disk or memory of machine equipment 20.In further embodiments, memory 21 is also possible to the external storage of computer equipment 20
The plug-in type hard disk being equipped in equipment, such as the computer equipment 20, intelligent memory card (Smart Media Card, SMC), peace
Digital (Secure Digital, SD) card, flash card (Flash Card) etc..Certainly, memory 21 can also both include meter
The internal storage unit for calculating machine equipment 20 also includes its External memory equipment.In the present embodiment, memory 21 is commonly used in storage
It is installed on the operating system and types of applications software of computer equipment 20, such as the on-hook behavior processing unit 10 of embodiment one
Program code etc..In addition, memory 21 can be also used for temporarily storing the Various types of data that has exported or will export.
Processor 22 can be in some embodiments central processing unit (Central Processing Unit, CPU),
Controller, microcontroller, microprocessor or other data processing chips.The processor 22 is commonly used in control computer equipment
20 overall operation.In the present embodiment, program code or processing data of the processor 22 for being stored in run memory 21,
Such as operation on-hook behavior processing unit 10, to realize the on-hook behavior processing method of embodiment one.
The present embodiment also provides a kind of computer readable storage medium, such as flash memory, hard disk, multimedia card, card-type memory
(for example, SD or DX memory etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory
(ROM), electrically erasable programmable read-only memory (EEPROM), programmable read only memory (PROM), magnetic storage, magnetic
Disk, CD, server, App are stored thereon with computer program, phase are realized when program is executed by processor using store etc.
Answer function.The computer readable storage medium of the present embodiment is for storing on-hook behavior processing unit 10, when being executed by processor
Realize the on-hook behavior processing method of embodiment one.
The serial number of the above embodiments of the invention is only for description, does not represent the advantages or disadvantages of the embodiments.
Through the above description of the embodiments, those skilled in the art can be understood that above-described embodiment side
Method can be realized by means of software and necessary general hardware platform, naturally it is also possible to by hardware, but in many cases
The former is more preferably embodiment.
The above is only a preferred embodiment of the present invention, is not intended to limit the scope of the invention, all to utilize this hair
Equivalent structure or equivalent flow shift made by bright specification and accompanying drawing content is applied directly or indirectly in other relevant skills
Art field, is included within the scope of the present invention.
Claims (10)
1. a kind of on-hook behavior processing method, which comprises the following steps:
Step 01, the call request that client is initiated is received；
Step 02, according to the call request, what determination can respond the call request first attends a banquet end；
Step 03, the call request described first is sent to attend a banquet end；
Step 04, end is attended a banquet for when answering event of the client monitoring described first, record described first and attend a banquet
Information is worked out in attending a banquet for end；
Step 05, monitor described first attend a banquet end be directed to the onhook event of the client when, establishment of attending a banquet described in judgement
The content of information thens follow the steps 06 if described attend a banquet works out information as row volume；If it is described attend a banquet work out information be outsourcing,
Execute step 07；
Step 06, the on-hook to the client is executed to operate；
Step 07, what determination can respond the call request second attends a banquet end, and the call request is sent to described second
It attends a banquet end；The described second establishment information for attending a banquet end is compiled for row.
2. on-hook behavior processing method according to claim 1, which is characterized in that step 02, comprising:
Determine the idle seating end being in idle condition；
According to preset first allocation rule, an end of attending a banquet is selected to determine it as described first in the idle seating end
It attends a banquet end.
3. on-hook behavior processing method according to claim 2, which is characterized in that first allocation rule includes: excellent
It is the capable idle seating end compiled that first distribution, which attends a banquet and works out the content of information,.
4. on-hook behavior processing method according to claim 2, which is characterized in that first allocation rule includes: excellent
First distribute the idle seating end for the time segment length being in idle condition.
5. on-hook behavior processing method according to claim 1, which is characterized in that the determination can respond the call and ask
Second asked is attended a banquet end, comprising:
Determine that being in idle condition and work out information is that the row that row is compiled compiles end of attending a banquet；
According to preset second allocation rule, one end of attending a banquet of selection determines it as described second in row volume is attended a banquet and held
It attends a banquet end.
6. on-hook behavior processing method according to claim 1, which is characterized in that the third allocation rule includes: excellent
The row for first distributing the time segment length being in idle condition compiles end of attending a banquet.
7. any on-hook behavior processing method in -6 according to claim 1, which is characterized in that
Further comprise: determining the first identifier information of the client, and determine the end of attending a banquet for answering the client
Second identifier information records the corresponding relationship of the first identifier information Yu the second identifier information；
Further comprise: when receiving the call request of the client with first identifier information again, according to described
The call request of the client received again is sent to the end of attending a banquet with second identifier information by corresponding relationship.
8. a kind of on-hook behavior processing unit characterized by comprising
Call request receiving module, for receiving the call request of client initiation；
First, which attends a banquet, holds determining module, and for according to the call request, what determination can respond the call request first attends a banquet
End；
First sending module is attended a banquet end for the call request to be sent to described first；
Logging modle records described for attending a banquet end for when answering event of the client monitoring described first
One attending a banquet for end of attending a banquet works out information；
Judgment module, for monitor described first attend a banquet end be directed to the client onhook event when, judge the seat
Seat works out the content of information, if described attend a banquet works out information as row volume, triggers the operation of on-hook processing module；If described attend a banquet
Establishment information is outsourcing, then triggering second, which is attended a banquet, holds the operation of determining module；
The on-hook processing module, for executing the operation of the on-hook to the client；
Described second, which attends a banquet, holds determining module, for determining that can respond the call request second attends a banquet end, and triggers second
The operation of sending module；
Second sending module is attended a banquet end for the call request to be sent to described second；Described second attends a banquet end
Working out information is that row is compiled.
9. a kind of computer equipment, can run on a memory and on a processor including memory, processor and storage
Computer program, which is characterized in that the processor realizes any one of claim 1 to 7 institute when executing the computer program
The step of stating method.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
The step of any one of claim 1 to 7 the method is realized when being executed by processor.
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