CN109816199B - Work task processing method and device, server and computer readable storage medium - Google Patents
Work task processing method and device, server and computer readable storage medium Download PDFInfo
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Abstract
The invention provides a method and a device for processing a work task, a server and a computer readable storage medium, wherein the method for processing the work task comprises the following steps: acquiring activation operation information of a target work task; according to the activation operation information, opening the unique processing authority of the target work task for the sender of the activation operation information; obtaining suspending operation information of the target work task; and canceling the unique processing authority of the sender to the target work task according to the suspending operation information. By the technical scheme, one work task is processed by only one processor, so that the situation that a plurality of people follow the same work task is avoided, the labor cost can be saved, and the situation that the work task state is disordered due to the interaction of a plurality of people is avoided.
Description
[ field of technology ]
The present invention relates to the field of computer technologies, and in particular, to a method and apparatus for processing a task, a server, and a computer readable storage medium.
[ background Art ]
At present, in the system operation process, operation staff often have conflict scenes of multiple people operating the same work task, when multiple people follow up the same work task at the same time, labor cost is wasted, errors are easy to occur, for example, when the work task is communicated with potential insurance clients, the multiple people follow up the same time, task nodes where each person is located are different, multiple people contact clients, negative impressions are easily left for the clients, and smooth performance of insurance business is affected.
Therefore, how to avoid multiple people to follow up the same task at the same time is a technical problem to be solved.
[ invention ]
The embodiment of the invention provides a method and a device for processing a work task, a server and a computer readable storage medium, which aim to solve the technical problem that a plurality of persons follow the same work task simultaneously to influence smooth progress of insurance business in the related art, and can enable one work task to be processed by only one processor, so that the condition of messy work task states caused by interaction of the plurality of persons is avoided.
In a first aspect, an embodiment of the present invention provides a method for processing a task, including: acquiring activation operation information of a target work task; according to the activation operation information, opening the unique processing authority of the target work task for the sender of the activation operation information; obtaining suspending operation information of the target work task; and canceling the unique processing authority of the sender to the target work task according to the suspending operation information.
In the above embodiment of the present invention, optionally, before the step of opening the unique processing authority of the target task for the sender of the activation operation information according to the activation operation information, the method further includes: detecting whether the user level of the sender of the activation operation information reaches the lowest user level for processing the target work task; and when the detection result is yes, allowing the unique processing authority of the target work task to be opened for the sender.
In the foregoing embodiment of the present invention, optionally, the target task includes a plurality of processing time nodes, and the task processing method further includes: determining a latest processing time node after the activation operation information according to the occurrence time of the activation operation information; and when the latest processing time node is reached, sending an prompting prompt to the sender of the activation operation information.
In the above embodiment of the present invention, optionally, the method further includes: starting timing when the unique processing rights are opened; judging whether the timing duration exceeds a preset duration; and when the judgment result is yes, generating the suspending operation information of the target work task.
In the above embodiment of the present invention, optionally, the method further includes: and opening process inquiry permission for the target work task for an operator with a specified user level.
In the above embodiment of the present invention, optionally, the method further includes: acquiring reporting operation information from the operator; and executing a corresponding processing strategy according to the reporting operation information, wherein the processing strategy comprises prompting the target work task and suspending the target work task.
In a second aspect, an embodiment of the present invention provides a task processing device, including: the activation operation information acquisition unit is used for acquiring activation operation information of a target work task; the right opening unit is used for opening the unique processing right of the target work task for the sender of the activation operation information according to the activation operation information; a suspension operation information acquisition unit configured to acquire suspension operation information for the target work task; and the permission cancellation unit is used for canceling the unique processing permission of the sender to the target work task according to the suspending operation information.
In the above embodiment of the present invention, optionally, the method further includes: and a user level detection unit for detecting whether the user level of the sender of the activation operation information reaches the lowest user level for processing the target work task before the authority opening unit opens the unique processing authority of the target work task for the sender of the activation operation information, wherein when the detection result is yes, the unique processing authority of the target work task is allowed to be opened for the sender.
In the above embodiment of the present invention, optionally, the target task includes a plurality of processing time nodes, and the task processing device further includes: a time node determining unit, configured to determine a latest processing time node after the activation operation information according to a time when the activation operation information occurs; and the prompting prompt unit is used for sending a prompting prompt to the sender of the activation operation information when the latest processing time node is reached.
In the above embodiment of the present invention, optionally, the method further includes: the timing unit is used for starting timing when the authority opening unit opens the unique processing authority; a time length judging unit for judging whether the time length exceeds a preset time length; and the suspension operation information generation unit is used for generating the suspension operation information of the target work task when the judgment result is yes.
In the above embodiment of the present invention, optionally, the method further includes: and the process query permission setting unit is used for starting the process query permission of the target work task for the operator with the appointed user grade.
In the above embodiment of the present invention, optionally, the method further includes: the reporting operation information acquisition unit is used for acquiring reporting operation information from the operator; and the processing unit is used for executing a corresponding processing strategy according to the reporting operation information, wherein the processing strategy comprises prompting the target work task and suspending the target work task.
In a third aspect, an embodiment of the present invention provides a server, including: at least one processor; and a memory communicatively coupled to the at least one processor; wherein the memory stores instructions executable by the at least one processor, the instructions being arranged to perform the method of any of the first aspects above.
In a fourth aspect, embodiments of the present invention provide a computer-readable storage medium storing computer-executable instructions for performing the method flow of any one of the first aspects above.
According to the technical scheme, aiming at the technical problem that a plurality of persons simultaneously follow the same work task to influence smooth progress of insurance business in the related technology, the sender can activate the target work task through an activating operation, the processing authority of the target work task is unique, namely, as long as one sender activates the target work task, the unique processing authority of the target work task is obtained, and when other senders attempt to activate the target work task, a failure response is obtained.
Similarly, when the sender removes the unique processing rights for the target job task via the suspension information, the target job task may be activated and processed again by other senders.
Through the technical scheme, one work task is processed by only one processor, the situation that a plurality of people follow up the same work task is avoided, the labor cost can be saved, and the situation that the work task state is disordered due to the interaction of a plurality of people is avoided.
[ description of the drawings ]
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings that are needed in the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and that other drawings can be obtained according to these drawings without inventive effort for a person skilled in the art.
FIG. 1 illustrates a flow chart of a method of task processing for a job in accordance with one embodiment of the present invention;
FIG. 2 shows a flow chart of a method of task processing for another embodiment of the invention;
FIG. 3 illustrates a flow chart of a method of task processing for a further embodiment of the present invention;
FIG. 4 illustrates a block diagram of a work task processing device of one embodiment of the invention;
FIG. 5 shows a block diagram of a server of one embodiment of the invention.
[ detailed description ] of the invention
For a better understanding of the technical solution of the present invention, the following detailed description of the embodiments of the present invention refers to the accompanying drawings.
It should be understood that the described embodiments are merely some, but not all, embodiments of the invention. All other embodiments, which can be made by those skilled in the art based on the embodiments of the invention without making any inventive effort, are intended to be within the scope of the invention.
The terminology used in the embodiments of the invention is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in this application and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
FIG. 1 illustrates a flow chart of a method of task processing for one embodiment of the present invention.
As shown in fig. 1, the flow of the work task processing method according to one embodiment of the present invention includes:
step 102, acquiring the activation operation information of the target work task.
The activation operation information is sent by the sender, and information generated when the user operation or the automatic allocation operation of the system is performed is received for the terminal of the sender.
Step 104, according to the activation operation information, opening the unique processing authority of the target work task for the sender of the activation operation information.
The activation operation information includes one or more of identity information, job information, and user class information of the terminal or the login user of the sender. Based on the activation operation information, the identity of the sender may be determined, thereby opening the sender unique processing rights for the target work task.
In other words, the sender may activate the target task through the activation operation, and the processing authority of the target task is unique, that is, as long as one sender activates the target task, the unique processing authority of the target task is obtained, and other senders attempt to activate the target task again, a failure response is obtained.
And 106, obtaining suspending operation information of the target work task.
The suspending operation information may be sent by the sender that sends the activating operation information, where the sender may send the suspending operation information when the target task fails to be processed or the target task is not completed in the expected time, where the step of sending the suspending operation information may be implemented by the terminal of the sender receiving the user operation, or may be automatically generated by the system when the system monitors that the sender fails to process the target task or the target task is not completed in the expected time.
And step 108, canceling the unique processing authority of the sender to the target work task according to the suspension operation information.
Similarly, when the sender removes the unique processing rights for the target job task via the suspension information, the target job task may be activated and processed again by other senders.
Through the technical scheme, one work task is processed by only one processor, the situation that a plurality of people follow up the same work task is avoided, the labor cost can be saved, and the situation that the work task state is disordered due to the interaction of a plurality of people is avoided.
Fig. 2 shows a flow chart of a method of processing a work task according to another embodiment of the present invention.
As shown in fig. 2, the flow of the job task processing method according to another embodiment of the present invention includes:
step 202, obtaining the activation operation information of the target work task. The activation operation information is sent by the sender, and information generated when the user operation or the automatic allocation operation of the system is performed is received for the terminal of the sender.
Step 204, detecting whether the user level of the sender of the activation operation information reaches a minimum user level for processing the target job task.
And step 206, when the detection result shows that the user grade of the sender reaches the lowest user grade for processing the target work task, opening the unique processing authority of the target work task for the sender.
To protect the information security of a target work task, a minimum user level for processing the target work task may be set for the target work task, and only the sender reaching the minimum user level of the target work task is qualified to activate the target work task. Therefore, after the sender sends out the activating operation information for the target work task, it may be first determined whether the sender reaches the lowest user level for processing the target work task, that is, whether the sender has the qualification to activate the target work task, and only when the sender reaches the lowest user level for processing the target work task, the sender has the qualification to activate the target work task. Therefore, illegal objects lower than the lowest user level can be prevented from randomly activating the target work task, and the information safety and the processing timeliness of the target work task are protected.
For example, the user class may be set to be classified into a staff class, a department secondary manager class, a department manager class, a manager class and a total manager class, and for the execution task in the department, the lowest user class may be set to be a staff class, the execution personnel thereof may be personnel, and the users who manage the department secondary manager class, the department manager class, the manager class and the total manager class of the department may all view all the execution tasks whose lowest user class is the staff class. For the management task in the department, the lowest user level can be set as the department secondary director level, namely staff cannot view the management task, and all the execution tasks with the lowest user level of the department secondary director level, the department director level, the manager level and the total manager level can be viewed by users of the department secondary director level, the department director level, the manager level and the total manager level of the department. For coordination tasks among departments, the lowest user level can be set as a department management level, and all execution tasks with the lowest user level as the department management level can be checked by users of the department management level, manager level and total manager level of the involved department.
Step 208, determining the latest processing time node after the activation operation information according to the time when the activation operation information occurs.
Step 210, when the latest processing time node is reached, sending an prompting prompt to the sender of the activation operation information.
In order to avoid malicious preemption of work tasks, an prompting prompt can be carried out on each work task node so as to ensure smooth progress of the work tasks. Specifically, after the unique processing authority of the target task is opened for the sender, a time node closest to the time, that is, a latest time processing node, may be searched from the time when the activation operation information occurs, so that when the time node arrives, an prompt for prompting is sent to the sender.
In addition, each work task corresponds to a plurality of time nodes, and at each time node, the system can send an prompting prompt to the corresponding work task once. In addition, each time node can be marked with a mark of what degree or which stage the corresponding work task should be completed, when the time node is reached and the prompting prompt is sent, the mark of what degree or which stage the corresponding work task at the time node should be completed can be adjusted, and the mark and the prompting prompt are displayed to the user.
Fig. 3 shows a flow chart of a method of task processing according to yet another embodiment of the present invention.
As shown in fig. 3, a flow of a work task processing method according to still another embodiment of the present invention includes:
step 302, obtaining activation operation information of a target work task. The activation operation information is sent by the sender, and information generated when the user operation or the automatic allocation operation of the system is performed is received for the terminal of the sender.
Step 304, detecting whether the user level of the sender of the activation operation information reaches a minimum user level for processing the target job task.
And 306, opening the unique processing authority of the target work task for the sender when the detection result shows that the user grade of the sender reaches the lowest user grade for processing the target work task.
To protect the information security of a target work task, a minimum user level for processing the target work task may be set for the target work task, and only the sender reaching the minimum user level of the target work task is qualified to activate the target work task. Therefore, after the sender sends out the activating operation information for the target work task, it may be first determined whether the sender reaches the lowest user level for processing the target work task, that is, whether the sender has the qualification to activate the target work task, and only when the sender reaches the lowest user level for processing the target work task, the sender has the qualification to activate the target work task. Therefore, illegal objects lower than the lowest user level can be prevented from randomly activating the target work task, and the information safety and the processing timeliness of the target work task are protected.
Step 308, starting timing when the unique processing rights are opened.
Step 310, it is determined whether the time duration exceeds a predetermined time duration, and when the determination result is yes, step 312 is entered, and when the determination result is no, the process is ended.
Step 312 generates the suspension operation information for the target work task.
In order to avoid malicious preemption of the work task, a preset time period can be preset, and the work task is automatically suspended after the work task is activated for more than the preset time period, so that smooth progress of the work task is ensured. Specifically, the predetermined time period refers to the longest time period that the issuer with the opened unique processing authority may use to process the target work task, and once the time period of the opened unique processing authority exceeds the predetermined time period, the issuer with the opened unique processing authority is indicated to not complete the target work task within the longest reasonable time period, and the issuer with the opened unique processing authority may be identified to lack the capability of completing the target work task or maliciously preempt the target work task. Therefore, the method can be used for timing when the unique processing right is opened, the timing time exceeds the preset time, and the suspending operation information of the target work task can be generated so as to suspend the target work task according to the suspending operation information, so that other objects with the capability or the requirement for processing the target work task can obtain the unique processing right for processing the target work task.
In addition, the preset time length can be set and flexibly adjusted by a publisher of the work task according to actual work requirements, can be automatically determined after being evaluated by a system according to task information of the work task, can be preset in the system for each type of work task, and finally can be selected according to the type of target work task.
According to the technical scheme, the situation of malicious preemption of the work task can be effectively reduced, the work task can be processed by objects with more positive and more capacity and more requirement, and the processing efficiency of the work task can be improved.
Based on the embodiments of fig. 1-3, process query permissions for the target work task may also be opened for operators specifying user levels. Therefore, the operator with the appointed user grade can supervise the sender, so that the malicious preemption of the work task is avoided, and the work task is not processed, and the smooth proceeding of the work task is ensured.
In one implementation of the present invention, the assigned user level may be set according to the user's job, e.g., divided into employee level, department secondary manager level, department primary manager level, and total manager level, or may be set according to the user's efficiency and ability to handle historical work tasks.
In another implementation manner of the invention, the process query authority of the target work task can be directly opened for the appointed user so as to ensure the smooth progress of the work task. For example, a process query authority for all target work tasks of a department may be opened for a supervisor of the department to complete the supervisory function for all target work tasks of the department.
In one implementation of the present invention, reporting operation information from the operator may be obtained; and executing a corresponding processing strategy according to the reporting operation information, wherein the processing strategy comprises prompting the target work task and suspending the target work task.
In combination with the step of starting the process query authority for the target work task for the specified user, any operator can check and monitor the work task with the process query authority, and when one target work task in the work tasks is found to have unreasonable conditions, report operation information can be sent out, and the system can prompt the target work task and suspend the target work task according to the report operation information. The unreasonable conditions include, but are not limited to, the target work task not being completed within a specified period of time, the target work task not being completed with an expected progress, an illegal change of an operator of the target work task, and the like.
Through the technical scheme, the operator with the appointed user grade can send out reporting operation information in the specific supervision process, and the system can carry out processing strategies such as prompting or suspending on the target work task according to the reporting operation information so as to ensure the smooth proceeding of the work task.
FIG. 4 illustrates a block diagram of a work task processing device of one embodiment of the invention.
As shown in fig. 4, a work task processing device 400 according to an embodiment of the present invention includes: an activation operation information acquisition unit 402 configured to acquire activation operation information for a target work task; a right opening unit 404, configured to open, according to the activation operation information, a unique processing right of the target task for an issuer of the activation operation information; a suspension operation information acquisition unit 406 configured to acquire suspension operation information for the target work task; and the permission cancellation unit 408 is configured to cancel, according to the suspension operation information, a unique processing permission of the sender for the target task.
The task processing device 400 uses the solution described in any of the embodiments shown in fig. 1 to 3, and therefore has all the technical effects described above, and will not be described in detail here. The work task processing device 400 further has the following technical features:
in the above embodiment of the present invention, optionally, the method further includes: and a user level detecting unit that detects whether a user level of the sender of the activation operation information reaches a lowest user level for processing the target work task before the rights opening unit 404 opens the unique processing rights of the target work task for the sender of the activation operation information, wherein when the detection result is yes, the unique processing rights of the target work task are allowed to be opened for the sender.
In the above embodiment of the present invention, optionally, the target task includes a plurality of processing time nodes, and the task processing device 400 further includes: a time node determining unit, configured to determine a latest processing time node after the activation operation information according to a time when the activation operation information occurs; and the prompting prompt unit is used for sending a prompting prompt to the sender of the activation operation information when the latest processing time node is reached.
In the above embodiment of the present invention, optionally, the method further includes: a timing unit for starting timing when the rights opening unit 404 opens the unique processing rights; a time length judging unit for judging whether the time length exceeds a preset time length; and the suspension operation information generation unit is used for generating the suspension operation information of the target work task when the judgment result is yes.
In the above embodiment of the present invention, optionally, the method further includes: and the process query permission setting unit is used for starting the process query permission of the target work task for the operator with the appointed user grade.
In the above embodiment of the present invention, optionally, the method further includes: the reporting operation information acquisition unit is used for acquiring reporting operation information from the operator; and the processing unit is used for executing a corresponding processing strategy according to the reporting operation information, wherein the processing strategy comprises prompting the target work task and suspending the target work task.
Fig. 5 shows a block diagram of a server according to an embodiment of the invention.
As shown in fig. 5, a terminal 500 of one embodiment of the present invention includes at least one memory 502; and a processor 504 communicatively coupled to the at least one memory 502; wherein the memory stores instructions executable by the at least one processor 504, the instructions being configured to perform the arrangement of any of the embodiments of fig. 1-3 described above. Therefore, the server 500 has the same technical effects as any one of the embodiments of fig. 1 to 3, and will not be described herein.
In addition, an embodiment of the present invention provides a computer readable storage medium storing computer executable instructions for performing the method flow described in any one of the embodiments of fig. 1 to 3.
The technical scheme of the invention is described in detail by combining the drawings, and the working task is processed by only one processor, so that the situation that a plurality of people follow the same working task is avoided, the labor cost can be saved, and the situation that the working task state is disordered caused by the interaction of a plurality of people is avoided.
Depending on the context, the word "if" as used herein may be interpreted as "at … …" or "at … …" or "in response to a determination" or "in response to detection". Similarly, the phrase "if determined" or "if detected (stated condition or event)" may be interpreted as "when determined" or "in response to determination" or "when detected (stated condition or event)" or "in response to detection (stated condition or event), depending on the context.
It should be noted that, the terminal according to the embodiment of the present invention may include, but is not limited to, a personal Computer (Personal Computer, PC), a personal digital assistant (Personal Digital Assistant, PDA), a wireless handheld device, a Tablet Computer (Tablet Computer), a mobile phone, an MP3 player, an MP4 player, and the like.
In the several embodiments provided by the present invention, it should be understood that the disclosed systems, devices, and methods may be implemented in other manners. For example, the apparatus embodiments described above are merely illustrative, e.g., the division of the elements is merely a logical function division, and there may be additional divisions when actually implemented, e.g., multiple elements or components may be combined or integrated into another system, or some features may be omitted or not performed. Alternatively, the coupling or direct coupling or communication connection shown or discussed with each other may be an indirect coupling or communication connection via some interfaces, devices or units, which may be in electrical, mechanical or other form.
In addition, each functional unit in the embodiments of the present invention may be integrated in one processing unit, or each unit may exist alone physically, or two or more units may be integrated in one unit. The integrated units may be implemented in hardware or in hardware plus software functional units.
The integrated units implemented in the form of software functional units described above may be stored in a computer readable storage medium. The software functional unit is stored in a storage medium, and includes several instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) or a Processor (Processor) to perform part of the steps of the methods according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a random access Memory (Random Access Memory, RAM), a magnetic disk, or an optical disk, or other various media capable of storing program codes.
The foregoing description of the preferred embodiments of the invention is not intended to be limiting, but rather to enable any modification, equivalent replacement, improvement or the like to be made within the spirit and principles of the invention.
Claims (10)
1. A method of processing a job, comprising:
acquiring activation operation information of a target work task;
according to the activation operation information, opening the unique processing authority of the target work task for the sender of the activation operation information;
and
acquiring suspending operation information of the target work task;
according to the suspending operation information, the unique processing authority of the sender to the target work task is canceled,
the activation operation information includes: the job information of the login user is used for determining the identity of the sender and opening the unique processing authority of the target work task for the sender;
the suspension operation information is sent by the sender that sent the activation operation information.
2. The work task processing method according to claim 1, further comprising, before the step of opening a unique processing right of the target work task for an issuer of the activation operation information based on the activation operation information:
detecting whether the user level of the sender of the activation operation information reaches the lowest user level for processing the target work task;
and when the detection result is yes, allowing the unique processing authority of the target work task to be opened for the sender.
3. The work task processing method according to claim 1, wherein the target work task includes a plurality of processing time nodes, and the work task processing method further comprises:
determining a latest processing time node after the activation operation information according to the occurrence time of the activation operation information;
and when the latest processing time node is reached, sending an prompting prompt to the sender of the activation operation information.
4. The work task processing method according to claim 1, characterized by further comprising:
starting timing when the unique processing rights are opened;
judging whether the timing duration exceeds a preset duration;
and when the judgment result is yes, generating the suspending operation information of the target work task.
5. The work task processing method according to claim 1, characterized by further comprising:
and opening process inquiry permission for the target work task for an operator with a specified user level.
6. The work task processing method according to claim 5, characterized by further comprising:
acquiring reporting operation information from the operator;
and executing a corresponding processing strategy according to the reporting operation information, wherein the processing strategy comprises prompting the target work task and suspending the target work task.
7. A work task processing device, comprising:
the activation operation information acquisition unit is used for acquiring activation operation information of a target work task;
the right opening unit is used for opening the unique processing right of the target work task for the sender of the activation operation information according to the activation operation information;
a suspension operation information acquisition unit configured to acquire suspension operation information for the target work task;
the permission cancellation unit is used for canceling the unique processing permission of the sender to the target work task according to the suspending operation information;
the activation operation information includes: the job information of the login user is used for determining the identity of the sender and opening the unique processing authority of the target work task for the sender;
the suspension operation information is sent by the sender that sent the activation operation information.
8. The work task processing device according to claim 7, characterized by further comprising:
and a user level detection unit for detecting whether the user level of the sender of the activation operation information reaches the lowest user level for processing the target work task before the authority opening unit opens the unique processing authority of the target work task for the sender of the activation operation information, wherein when the detection result is yes, the unique processing authority of the target work task is allowed to be opened for the sender.
9. A server, comprising: at least one processor; and a memory communicatively coupled to the at least one processor;
wherein the memory stores instructions executable by the at least one processor, the instructions being arranged to perform the method of any of the preceding claims 1 to 6.
10. A computer readable storage medium having stored thereon computer executable instructions for performing the method flow of any one of claims 1 to 6.
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