CN109788148A - Communication means, device and service platform - Google Patents
Communication means, device and service platform Download PDFInfo
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- CN109788148A CN109788148A CN201711102371.0A CN201711102371A CN109788148A CN 109788148 A CN109788148 A CN 109788148A CN 201711102371 A CN201711102371 A CN 201711102371A CN 109788148 A CN109788148 A CN 109788148A
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Abstract
The invention discloses a kind of communication means, device and service platforms, are related to field of communication technology.Communication means includes: the called characteristic information for obtaining terminal and sending；Search the called corresponding called number of characteristic information；In response to finding the corresponding called number of called characteristic information, the call diversion that terminal initiates service platform is to called number.Do not have to voluntarily initiate two-way calling since service platform only needs the calling initiated terminal to be transferred, so as to only pay the expense communicated all the way, saves communications cost.Also, terminal can relate to the other side to be contacted by called characteristic information, to can also relate to other side in the case where being unaware of the phone number of other side, improve the flexibility and availability of communication.
Description
Technical field
The present invention relates to field of communication technology, in particular to a kind of communication means, device and service platform.
Background technique
Click to dial (Click To Dial, referred to as: CTD) business platform in communication system is mainly used for user in net
Business is triggered by clicking the telephone number of certain contact person in page, mail or application, realizes the calling between user and contact person
Connection.The service side of this business initiates two-way phone by platform, so as to establish caller and it is called between communication.
In this kind of technology, for behavior of once conversing, business platform need to initiate two-way call, and need to this two
Road call is paid, and the communications cost of business platform is improved.
Summary of the invention
One technical problem to be solved by the embodiment of the invention is that: a kind of communication party reducing business platform cost is provided
Formula.
First aspect according to some embodiments of the invention provides a kind of communication means, comprising: obtains what terminal was sent
Called characteristic information；Search the called corresponding called number of characteristic information；In response to finding the corresponding quilt of called characteristic information
It calls out the numbers code, the call diversion that terminal initiates service platform is to called number.
In some embodiments, the called characteristic information that terminal is sent by data communication network is obtained.
In some embodiments, communication means further include: in response to finding the corresponding called number of called characteristic information,
The instruction for initiating calling is sent, to terminal so that terminal is initiated to call according to instruction to service platform.
In some embodiments, when the call diversion for initiating terminal to service platform is to called number, by caller number
Code carries out concealment processing.
In some embodiments, communication means further include: the record processing time, treatment schedule, which shows, obtains what terminal was sent
The time of called characteristic information or the time for searching the called corresponding called number of characteristic information.
In some embodiments, in response to find the corresponding called number of called characteristic information and current time away from
Duration from the processing time is less than validity period, and the call diversion that terminal initiates service platform is to called number；And/or
In response to finding the corresponding called number of multiple called characteristic informations of terminal transmission, terminal exhales service platform initiation
Call switching gives processing time find and corresponding nearest called number.
The second aspect according to some embodiments of the invention provides a kind of service platform, comprising: data obtaining module,
It is configured as obtaining the called characteristic information that terminal is sent；Searching module is configured as searching the corresponding quilt of called characteristic information
It calls out the numbers code；Call diversion module is configured to respond to find the corresponding called number of called characteristic information, by terminal to clothes
The call diversion that business platform is initiated is to called number.
In some embodiments, data obtaining module be configured to obtain terminal by data communication network transmission
Called characteristic information.
In some embodiments, service platform further include: calling indicating module is configured to respond to find called spy
Reference ceases corresponding called number, and the instruction for initiating calling is sent to terminal, so that terminal is initiated according to instruction to service platform
Calling.
In some embodiments, call diversion module is configured in the calling for initiating service platform terminal
When transferring to called number, calling number is subjected to concealment processing.
In some embodiments, service platform further include: time recording module is configured as record processing time, processing
Time indicates to obtain the time for the called characteristic information that terminal is sent or searches the called corresponding called number of characteristic information
Time.
In some embodiments, call diversion module is configured to: in response to finding called characteristic information pair
The duration for called number and current time the distance processing time answered is less than validity period, and terminal initiates service platform
Call diversion to called number；And/or the corresponding called number of multiple called characteristic informations in response to finding terminal transmission
Code, the call diversion that terminal the initiates service platform called number nearest to the processing time find and corresponding.
In terms of third according to some embodiments of the invention, a kind of communication device is provided, comprising: memory；And coupling
It is connected to the processor of the memory, the processor is configured to the instruction based on storage in the memory, before execution
State any one communication means.
The 4th aspect according to some embodiments of the invention, provides a kind of computer readable storage medium, stores thereon
There is computer program, which is characterized in that the program realizes any one aforementioned communication means when being executed by processor.
Some embodiments in foregoing invention have the following advantages that or the utility model has the advantages that since service platform are only needed to terminal
The calling of initiation is transferred and is not had to voluntarily initiate two-way calling, so as to only pay the expense communicated all the way, is saved
Communications cost.Also, terminal can relate to the other side to be contacted by called characteristic information, thus in the hand for being unaware of other side
Also other side can be related in the case where machine number, improve the flexibility and availability of communication.
By referring to the drawings to the detailed description of exemplary embodiment of the present invention, other feature of the invention and its
Advantage will become apparent.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention without any creative labor, may be used also for those of ordinary skill in the art
To obtain other drawings based on these drawings.
Fig. 1 is the flow chart according to the communication means of some embodiments of the invention.
Fig. 2 is the flow chart according to the communication means of other embodiments of the invention.
Fig. 3 is the flow chart according to the communication means of yet other embodiments of the invention.
Fig. 4 is the flow chart according to the communication means of still other embodiments of the present invention.
Fig. 5 is the flow chart according to the communication means of still other embodiments of the present invention.
Fig. 6 is the structure chart according to the service platform of some embodiments of the invention.
Fig. 7 is the structure chart according to the communication device of other embodiments of the invention.
Fig. 8 is the structure chart according to the communication device of yet other embodiments of the invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.Below
Description only actually at least one exemplary embodiment be it is illustrative, never as to the present invention and its application or make
Any restrictions.Based on the embodiments of the present invention, those of ordinary skill in the art are not making creative work premise
Under every other embodiment obtained, shall fall within the protection scope of the present invention.
Unless specifically stated otherwise, positioned opposite, the digital table of the component and step that otherwise illustrate in these embodiments
It is not limited the scope of the invention up to formula and numerical value.
Simultaneously, it should be appreciated that for ease of description, the size of various pieces shown in attached drawing is not according to reality
Proportionate relationship draw.
Technology, method and apparatus known to person of ordinary skill in the relevant may be not discussed in detail, but suitable
In the case of, the technology, method and apparatus should be considered as authorizing part of specification.
It is shown here and discuss all examples in, any occurrence should be construed as merely illustratively, without
It is as limitation.Therefore, the other examples of exemplary embodiment can have different values.
It should also be noted that similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined in a attached drawing, then in subsequent attached drawing does not need that it is further discussed.
Fig. 1 is the flow chart according to the communication means of some embodiments of the invention.As shown in Figure 1, the communication of the embodiment
Method includes step S102~S106.The communication means of the embodiment can be by service platform execution, be also possible to by it
The equipment of his server or server side is performed.
In step s 102, the called characteristic information that terminal is sent is obtained.Terminal for example can be mobile phone, or its
He has the user equipment of communication function.
Called characteristic information is the identification information of information either callee the characteristics of capable of describing callee.Such as it can
To be the user account of callee, e-mail address, extension, license plate number, merchant identification etc..
Terminal can send called characteristic information in several ways.In some embodiments, terminal can pass through data
Communication network is sent, such as by installing applications client transmission in the terminal, called so as to easily and quickly send
Characteristic information.As needed, those skilled in the art can also be sent by modes such as short message, voice calls, no longer superfluous here
It states.
In step S104, the called corresponding called number of characteristic information is searched.
The corresponding relationship between the number of user and characteristic information can be stored in advance, so as to close according to this correspondence
The called corresponding called number of characteristic information is searched by system.
In step s 106, in response to finding the corresponding called number of called characteristic information, by terminal to service platform
The call diversion of initiation is to called number.Service platform refers to the equipment with communication switching function of service side, and service side is
User provides the communication service for establishing calling and called correspondence.
In some embodiments, after finding called number, it can recorde pair between end message and called number
It should be related to.For example it is possible to record the corresponding relationship between calling number, that is, terminal number and called number；Or it can also incite somebody to action
The called characteristic information that different terminals are sent in a period of time is ranked up, and records the sequencing numbers and called number of the request
Between corresponding relationship.These records can be interim, be also possible to permanent.It is thus possible to according to recording caller
Call diversion is called to corresponding.
When terminal is initiated to call to service platform, can according to the called number found by the call diversion to called
Side.The concrete mode of terminal originated calls can there are many.
A kind of mode is, in response to finding the corresponding called number of called characteristic information, sends to terminal and initiates calling
Instruction, so as to terminal according to instruction to service platform initiate call.In some embodiments, terminal can be after receiving instruction
Shorter preset time in service platform initiate call.For example, the control application in terminal can be with calling mobile phone dial key
Disk simultaneously automatically enters the number of service platform and automatically initiates calling.This mode is operated, be may be in response to without user
In transmission be called characteristic information and be automatically performed entire call flow.
Another way is, in response to finding the corresponding called number of called characteristic information, sends inquiry knot to terminal
Fruit information, so that user initiates to call using terminal to service platform.User can voluntarily dial the number of service platform, can also
With in query result information obtain service platform number, or by selection application in connection service platform function to
Service platform initiates calling.This mode is decided in its sole discretion when initiate to call by user, can increase the flexibility in use of user.
It in some embodiments, can be by master when the call diversion for initiating terminal to service platform is to called number
Code of calling out the numbers carries out concealment processing.So as to protect the privacy of communicating pair.Whether carry out number concealment can according to need into
Row selection.
As needed, those skilled in the art can use NGN (Next Generation Network, next generation network
Network), IMS (IP Multimedia Subsystem, IP multimedia subsystem, IP be Internet Protocol abbreviation, meaning
For network protocol) etc. by IP transmission in a manner of or traditional PSTN (Public Switched Telephone Network,
Public Switched Telephone Network) mode, traditional E164 telephone number be a variety of to address and carry out relayed call etc. using exchange
Mode completes calling procedure.
Method through the foregoing embodiment, service side only need the calling initiated terminal to transfer and do not have to voluntarily
Two-way calling is initiated, so that service side can only pay the expense communicated all the way, has saved communications cost.Also, terminal passes through
Called characteristic information can relate to the other side to be contacted, to can also join in the case where being unaware of the phone number of other side
It is to improve the flexibility and availability of communication to other side.
The communication means in two different application scenarios is illustratively introduced below.
Fig. 2 is the flow chart according to the communication means of other embodiments of the invention.In the application scenarios of Fig. 2, user
Other side can be contacted according to some called characteristic informations that application provides during using application.These applications are for example
It can be mail applications, shopping application, recruitment application etc..As shown in Fig. 2, the communication means of the embodiment includes step S202
~S214.
In step S202, terminal receives click behavior of the user to " connection businessman " button in application page.
In step S204, corresponding merchant identification is passed through interconnection in response to the click behavior of user by terminal applies
Net is sent to service platform.
In step S206, service platform searches the telephone number of the corresponding businessman of merchant identification, and records terminal telephone
Corresponding relationship between number and the telephone number of businessman.
In step S208, service platform sends the instruction for initiating calling to terminal, carries service platform in the instruction
Special service number.
In step S210, terminal calls special service number in response to the instruction received automatically.
In step S212, service platform obtains calling.It is the telephone number of terminal, service according to the calling number of calling
Platform determines that called number is the telephone number of businessman.
In step S214, the telephone number of call diversion to businessman is hidden calling number by service platform, to establish
Communication between user and the verbal system of businessman.
Through the foregoing embodiment, user can be uploaded called in the case where being unaware of other party number by internet
Characteristic information protects the privacy of both call sides to establish audio call with other side.Also, service platform only needs payment one
Road cost of the phone call, reduces communications cost.
It is also possible to the called characteristic information that is got under online according to user help user relate to by
It cries.For example, user A discovery has vehicle to occupy the parking stall of oneself, and the car owner of the vehicle does not leave certainly in vehicle periphery
Oneself contact details.In this case, user A can be by moving vehicle application based on communication process of the invention come easily
Relate to the car owner user B of the vehicle.
Fig. 3 is the flow chart according to the communication means of yet other embodiments of the invention.As shown in figure 3, the embodiment is logical
Letter method includes step S302~S312.
In step s 302, the license plate number of the user A vehicle inputted in the application is submitted to service and put down by the terminal of user A
Platform.
In step s 304, service platform searches the telephone number of the corresponding user B of license plate number, and records the end of user A
Corresponding relationship between end mark and the telephone number of user B.
In step S306, service platform sends query result to the terminal of user A, and it is flat to carry service in the query result
The special service number of platform.
In step S308, query result is showed user A by the terminal of user A.
After seeing query result, user A can according to need whether call, when call.
In step s310, the terminal of user A calls special service number in response to the dialing behavior of user.
In step S312, service platform obtains the calling that the number of user A is initiated, and by call diversion to user B's
Telephone number, and calling number is hidden, to establish the communication between user and businessman.
Above-described embodiment is merely illustrative ground.For example, license plate number can be replaced with the ground of businessman by those skilled in the art
The information that the users such as the passport NO. on certificate that location number, user pick up obtain down online.Side through the foregoing embodiment
Method, user can initiate calling according to the online lower information obtained, so that user can rapidly find in more scenes
To callee.
In some embodiments, the processing time can also be recorded, treatment schedule, which shows, obtains the called feature that terminal is sent
The time of information or the time for searching the called corresponding called number of characteristic information.It is thus possible to handle the time as ginseng
It examines, decide whether relayed call or which is called relayed call to, to filter invalid communication request, improve service platform
Working efficiency.
Illustratively introduce the communication means in two different application scenarios again below.
Fig. 4 is the flow chart according to the communication means of still other embodiments of the present invention.As shown in figure 4, the embodiment is logical
Letter method includes step S402~S414.
In step S402, the called characteristic information that terminal is sent is obtained.
In step s 404, the called corresponding called number of characteristic information is searched.
In step S406, terminal and the called characteristic information corresponding processing time are recorded.
In step S408, calling of the terminal to service platform is obtained.
In step S410, whether current according to the confirmation of processing time is more than validity period.If be less than, step is executed
S412；If it does, executing step S414.
In step S412, the call diversion that terminal initiates service platform is to called number.
In step S414, call failure is returned to terminal.
It is thus possible to only handle terminal communication request interior for a period of time, the processing effect of business platform is improved
Rate has saved resource.
Fig. 5 is the flow chart according to the communication means of still other embodiments of the present invention.As shown in figure 5, the embodiment is logical
Letter method includes step S502~S510.
In step S502, multiple called characteristic informations that the same terminal is sent are obtained.
In step S504, each called corresponding called number of characteristic information is searched.
In step S506, terminal and each called characteristic information corresponding processing time are recorded.
In step S508, calling of the terminal to service platform is obtained.
In step S510, by the call diversion called number nearest to the processing time find and corresponding.
To call diversion be sent to user's last time when terminal desire is communicated with multiple contact persons
Request corresponding to callee so that the newest demand of user is met.Certainly, those skilled in the art also can choose
Multiple requests of user are handled in order, and which is not described herein again.
Fig. 6 is the structure chart according to the service platform of some embodiments of the invention.As shown in fig. 6, the service of the embodiment
Platform 60 includes: data obtaining module 610, is configured as obtaining the called characteristic information that terminal is sent；Searching module 620, quilt
It is configured to search the corresponding called number of called characteristic information；Call diversion module 630 is configured to respond to find called
The corresponding called number of characteristic information, the call diversion that terminal initiates service platform 60 is to called number.
In some embodiments, data obtaining module 610 can be configured to obtain terminal pass through data communication
The called characteristic information that network is sent.
In some embodiments, service platform 60 can also include: calling indicating module 640, be configured to respond to look into
Find the corresponding called number of called characteristic information, the instruction for initiating calling sent to terminal, so as to terminal according to instruction to clothes
Business platform 60 initiates calling.
In some embodiments, call diversion module 630 can be configured to by terminal to service platform 60
When the call diversion of initiation is to called number, calling number is subjected to concealment processing.
In some embodiments, service platform 60 can also include: time recording module 650, be configured as record processing
Time, treatment schedule show the time for obtaining the called characteristic information that terminal is sent or search the called corresponding quilt of characteristic information
It calls out the numbers time of code.
In some embodiments, call diversion module 630 can be configured to: in response to finding called feature
The duration of the corresponding called number of information and current time distance processing time are less than validity period, and terminal is flat to service
The call diversion that platform is initiated is to called number；And/or multiple called characteristic informations in response to finding terminal transmission are corresponding
Called number, the call diversion that terminal the initiates service platform quilt nearest to the processing time find and corresponding
It calls out the numbers code.
Fig. 7 is the structure chart according to the communication device of other embodiments of the invention.As shown in fig. 7, the embodiment is logical
T unit 700 includes: memory 710 and the processor 720 for being coupled to the memory 710, and processor 720 is configured as being based on
The instruction being stored in memory 710 executes the communication means in any one aforementioned embodiment.
Wherein, memory 710 is such as may include system storage, fixed non-volatile memory medium.System storage
Device is for example stored with operating system, application program, Boot loader (Boot Loader) and other programs etc..
Fig. 8 is the structure chart according to the communication device of yet other embodiments of the invention.As shown in figure 8, the embodiment is logical
T unit 800 includes: memory 810 and processor 820, can also include input/output interface 830, network interface 840, deposit
Store up interface 850 etc..Bus can for example be passed through between these interfaces 830,840,850 and memory 810 and processor 820
860 connections.Wherein, input/output interface 830 is display, the input-output equipment such as mouse, keyboard, touch screen provide connection and connect
Mouthful.Network interface 840 provides connecting interface for various networked devices.Memory interface 850 is the external storages such as SD card, USB flash disk
Connecting interface is provided.
The embodiment of the present invention also provides a kind of computer readable storage medium, is stored thereon with computer program, special
Sign is that the program realizes any one aforementioned communication means when being executed by processor.
Those skilled in the art should be understood that the embodiment of the present invention can provide as method, system or computer journey
Sequence product.Therefore, complete hardware embodiment, complete software embodiment or combining software and hardware aspects can be used in the present invention
The form of embodiment.Moreover, it wherein includes the calculating of computer usable program code that the present invention, which can be used in one or more,
Machine can use the meter implemented in non-transient storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
The form of calculation machine program product.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It is interpreted as to be realized by computer program instructions each in flowchart and/or the block diagram
The combination of process and/or box in process and/or box and flowchart and/or the block diagram.It can provide these computer journeys
Sequence instruct to general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices processor with
A machine is generated, so that the instruction generation executed by computer or the processor of other programmable data processing devices is used for
Realize the dress for the function of specifying in one or more flows of the flowchart and/or one or more blocks of the block diagram
It sets.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
The foregoing is merely presently preferred embodiments of the present invention, is not intended to limit the invention, it is all in spirit of the invention and
Within principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (14)
1. a kind of communication means, comprising:
Obtain the called characteristic information that terminal is sent；
Search the corresponding called number of the called characteristic information；
In response to finding the corresponding called number of the called characteristic information, the calling that the terminal initiates service platform
It transfers to the called number.
2. communication means according to claim 1, wherein obtain the called feature that terminal is sent by data communication network
Information.
3. communication means according to claim 1, further includes:
In response to finding the corresponding called number of the called characteristic information, Xiang Suoshu terminal sends the instruction for initiating calling,
So that the terminal indicates to initiate to call to service platform according to described.
4. communication means according to claim 1, wherein given in the call diversion for initiating service platform the terminal
When the called number, calling number is subjected to concealment processing.
5. communication means according to claim 1, further includes:
Record processing time, the treatment schedule show described in the time for obtaining the called characteristic information that terminal is sent or lookup
The time of the called corresponding called number of characteristic information.
6. communication means according to claim 5, wherein
In response to finding the corresponding called number of the called characteristic information and current time is apart from the processing time
Duration is less than validity period, and the call diversion that the terminal initiates service platform is to the called number；And/or
In response to the corresponding called number of multiple called characteristic informations for finding that the terminal sends, by the terminal to service
The call diversion that platform is initiated gives processing time find and corresponding nearest called number.
7. a kind of service platform, comprising:
Data obtaining module is configured as obtaining the called characteristic information that terminal is sent；
Searching module is configured as searching the corresponding called number of the called characteristic information；
Call diversion module was configured to respond to find the corresponding called number of the called characteristic information, by the end
Hold the call diversion initiated service platform to the called number.
8. service platform according to claim 7, wherein the data obtaining module is configured to obtain terminal
The called characteristic information sent by data communication network.
9. service platform according to claim 7, further includes:
Indicating module is called, is configured to respond to find the corresponding called number of the called characteristic information, to the end
End sends the instruction for initiating calling, so that the terminal indicates to initiate to call to service platform according to described.
10. service platform according to claim 7, wherein the call diversion module is configured to by institute
When stating call diversion that terminal initiates service platform to the called number, calling number is subjected to concealment processing.
11. service platform according to claim 7, further includes:
Time recording module is configured as the record processing time, and the treatment schedule, which shows, obtains the called feature that terminal is sent
The time of information or the time for searching the corresponding called number of the called characteristic information.
12. service platform according to claim 11, wherein the call diversion module is configured to:
In response to finding the corresponding called number of the called characteristic information and current time is apart from the processing time
Duration is less than validity period, and the call diversion that the terminal initiates service platform is to the called number；And/or
In response to the corresponding called number of multiple called characteristic informations for finding that the terminal sends, by the terminal to service
The call diversion that platform is initiated gives processing time find and corresponding nearest called number.
13. a kind of communication device, in which:
Memory；And
It is coupled to the processor of the memory, the processor is configured to the instruction based on storage in the memory,
Execute such as communication means according to any one of claims 1 to 6.
14. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program is by processor
Communication means according to any one of claims 1 to 6 is realized when execution.
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