CN109726992A - The appraisal procedure and device of task completion time - Google Patents
The appraisal procedure and device of task completion time Download PDFInfo
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- CN109726992A CN109726992A CN201811639447.8A CN201811639447A CN109726992A CN 109726992 A CN109726992 A CN 109726992A CN 201811639447 A CN201811639447 A CN 201811639447A CN 109726992 A CN109726992 A CN 109726992A
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Abstract
The present invention proposes the appraisal procedure and device of a kind of task completion time, and wherein method includes: at least one waiting task before obtaining the current task and current task that graphical user is submitted;It include: point of interest problem in current task;According to the point of interest problem in current task, the processing time of each step in the process flow and process flow of current task is determined;According to the processing time of each step, determine current task estimates the processing time;Obtain each waiting task estimates the processing time, estimates the processing time according to each waiting task, determine current task estimates the waiting time;Determine current task estimates the entry-into-force time;Estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to current task, determine current task estimates the deadline, so as to provide accurate task completion time for user, the accuracy of task completion time is improved, the experience of user feedback map point of interest problem is improved.
Description
Technical field
The present invention relates to technical field of data processing more particularly to the appraisal procedures and device of a kind of task completion time.
Background technique
Currently, map backstage is general not when working as map user feedback point of interest (Point of Interest, POI) problem
The issue handling time can be provided for user, or can only provide the very general problem processing time for user, such as " in 24 hours
How long processing " or " please bear with " etc. do not know about needs waiting, reduce so that user is difficult to understand the issue handling time
Experience when user feedback POI problem.
Summary of the invention
The present invention is directed to solve at least some of the technical problems in related technologies.
For this purpose, the first purpose of this invention is to propose a kind of appraisal procedure of task completion time, it is existing for solving
There is the problem of providing in technology to handle the problem of time accuracy difference.
Second object of the present invention is to propose a kind of assessment device of task completion time.
Third object of the present invention is to propose the assessment device of another task completion time.
Fourth object of the present invention is to propose a kind of non-transitorycomputer readable storage medium.
5th purpose of the invention is to propose a kind of computer program product.
In order to achieve the above object, first aspect present invention embodiment proposes a kind of appraisal procedure of task completion time, packet
It includes:
Obtain at least one waiting task before the current task and the current task that graphical user is submitted;
It include: point of interest problem in the current task;
According to the point of interest problem in the current task, determine the current task process flow and the place
Manage the processing time of each step in process;
According to the processing time of step each in the process flow, determine the current task estimates the processing time;
Obtain each waiting task estimates the processing time, estimates the processing time according to each waiting task, really
The fixed current task estimates the waiting time;
Determine the current task estimates the entry-into-force time;
Estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to the current task, determine described in
Current task estimates the deadline.
Further, at least one obtained before the current task and the current task that graphical user is submitted
A waiting task, comprising:
Obtain the current task that graphical user is submitted;
The different degree for obtaining the different degree and problem of point of interest in the current task, according to the different degree of the point of interest
With the different degree of described problem, position of the current task in to-be-processed task list is determined;
It is to be processed before determining the current task according to position of the current task in to-be-processed task list
Task.
Further, according to the point of interest problem in the current task, the process flow of the current task is determined, with
And in the process flow each step the processing time, comprising:
According to the point of interest problem in the current task, query processing flow template library, acquisition is asked with the point of interest
Inscribe matched process flow template;
The parameter information in the point of interest problem is obtained, the process flow template is inquired according to the parameter information,
Obtain in the process flow template with the matched information acquiring step of the parameter information;
The information acquiring step in the process flow template is deleted, the process flow of the current task is obtained;
Obtain the processing time of each step in the process flow of the current task.
It further, include: the benchmark of each step in process flow and process flow in the process flow template
Handle the time;
The processing time of each step in the process flow for obtaining the current task, comprising:
The process flow template is inquired, when obtaining the benchmark processing of each step in the process flow of the current task
Between;
Judge in the process flow of the current task with the presence or absence of artificial treatment step;
Artificial treatment step if it exists is then directed to each artificial processing step, obtains the proficiency mould of related operating personnel
Type is adjusted, the place after being adjusted according to benchmark processing time of the proficiency model to the artificial treatment step
Manage the time.
Further, determine the current task estimate the deadline after, further includes:
Show the current task estimates the deadline.
Further, the estimating the waiting time, estimate processing time and estimating and come into force according to the current task
Time, determine the current task estimate the deadline after, further includes:
After the completion of the current task executes, the practical place of each step in the process flow of the current task is obtained
Manage the time;
For the unartificial processing step in the process flow of the current task, when according to the actual treatment of the step
Between the benchmark of step described in the process flow template processing time is adjusted;
For the artificial treatment step in the process flow of the current task, according to the reality of the artificial treatment step
The proficiency model for handling time and related operating personnel, when handling the benchmark of step described in the process flow template
Between be adjusted.
Further, the estimating the waiting time, estimate processing time and estimating and come into force according to the current task
Time, determine the current task estimate the deadline after, further includes:
For the artificial treatment step in the process flow of the current task, according to the process flow template
The benchmark processing time of step and the actual treatment time of the step, to the proficiency of the related operating personnel of the step
Model is adjusted.
The appraisal procedure of the task completion time of the embodiment of the present invention, the current task submitted by obtaining graphical user,
And at least one waiting task before current task;It include: point of interest problem in current task;According in current task
Point of interest problem, determine the processing time of each step in the process flow and process flow of current task;According to processing
The processing time of each step in process, determine current task estimates the processing time;Obtain estimating for each waiting task
The time is handled, the processing time is estimated according to each waiting task, determine current task estimates the waiting time;It determines current
Task estimates the entry-into-force time;Estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to current task, really
That determines current task estimates the deadline, so as to provide accurate task completion time for user, when improving task completion
Between accuracy, improve user feedback map point of interest problem experience.
In order to achieve the above object, second aspect of the present invention embodiment proposes a kind of assessment device of task completion time, packet
It includes:
Module is obtained, at least one before current task and the current task for obtaining graphical user submission
A waiting task;It include: point of interest problem in the current task;
Determining module, for determining the processing stream of the current task according to the point of interest problem in the current task
The processing time of each step in journey and the process flow;
The determining module is also used to the processing time according to step each in the process flow, determines described current
Task estimates the processing time;
The acquisition module, be also used to obtain each waiting task estimates the processing time, according to each to be processed
The processing time is estimated in business, and determine the current task estimates the waiting time;
The determining module, be also used to determine the current task estimates the entry-into-force time;
The determining module is also used to estimating the waiting time, estimate the processing time and pre- according to the current task
Estimate the entry-into-force time, determine the current task estimates the deadline.
Further, the acquisition module is specifically used for,
Obtain the current task that graphical user is submitted;
The different degree for obtaining the different degree and problem of point of interest in the current task, according to the different degree of the point of interest
With the different degree of described problem, position of the current task in to-be-processed task list is determined;
It is to be processed before determining the current task according to position of the current task in to-be-processed task list
Task.
Further, the determining module includes:
Query unit, for according to the point of interest problem in the current task, query processing flow template library, obtain with
The matched process flow template of point of interest problem;
Acquiring unit, for obtaining the parameter information in the point of interest problem, according to parameter information inquiry
Process flow template, obtain in the process flow template with the matched information acquiring step of the parameter information;
Unit is deleted, for deleting the information acquiring step in the process flow template, is obtained described as predecessor
The process flow of business;
The acquiring unit is also used to obtain the processing time of each step in the process flow of the current task.
It further, include: the benchmark of each step in process flow and process flow in the process flow template
Handle the time;
The acquiring unit is specifically used for,
The process flow template is inquired, when obtaining the benchmark processing of each step in the process flow of the current task
Between;
Judge in the process flow of the current task with the presence or absence of artificial treatment step;
Artificial treatment step if it exists is then directed to each artificial processing step, obtains the proficiency mould of related operating personnel
Type is adjusted, the place after being adjusted according to benchmark processing time of the proficiency model to the artificial treatment step
Manage the time.
Further, the device further include: display module, for showing when estimating completion of the current task
Between.
Further, the device further include: adjustment module;
The acquisition module is also used to obtain the processing stream of the current task after the completion of current task executes
The actual treatment time of each step in journey;
The adjustment module, the unartificial processing step in process flow for being directed to the current task, according to institute
The actual treatment time for stating step is adjusted the benchmark processing time of step described in the process flow template;
The adjustment module, the artificial treatment step being also used in the process flow for the current task, according to institute
The actual treatment time of artificial treatment step and the proficiency model of related operating personnel are stated, in the process flow template
The benchmark processing time of the step is adjusted.
Further, the adjustment module, the artificial treatment step being also used in the process flow for the current task
Suddenly, the benchmark processing time of the step according to the process flow template and the actual treatment time of the step, right
The proficiency model of the related operating personnel of the step is adjusted.
The assessment device of the task completion time of the embodiment of the present invention, the current task submitted by obtaining graphical user,
And at least one waiting task before current task;It include: point of interest problem in current task;According in current task
Point of interest problem, determine the processing time of each step in the process flow and process flow of current task;According to processing
The processing time of each step in process, determine current task estimates the processing time;Obtain estimating for each waiting task
The time is handled, the processing time is estimated according to each waiting task, determine current task estimates the waiting time;It determines current
Task estimates the entry-into-force time;Estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to current task, really
That determines current task estimates the deadline, so as to provide accurate task completion time for user, when improving task completion
Between accuracy, improve user feedback map point of interest problem experience.
In order to achieve the above object, third aspect present invention embodiment proposes the assessment device of another task completion time,
Include: memory, processor and storage on a memory and the computer program that can run on a processor, which is characterized in that
The processor realizes the appraisal procedure of task completion time as described above when executing described program.
To achieve the goals above, fourth aspect present invention embodiment proposes a kind of computer readable storage medium,
On be stored with computer program, which realizes the appraisal procedure of task completion time as described above when being executed by processor.
To achieve the goals above, fifth aspect present invention embodiment proposes a kind of computer program product, when described
When instruction processing unit in computer program product executes, the appraisal procedure of task completion time as described above is realized.
The additional aspect of the present invention and advantage will be set forth in part in the description, and will partially become from the following description
Obviously, or practice through the invention is recognized.
Detailed description of the invention
Above-mentioned and/or additional aspect and advantage of the invention will become from the following description of the accompanying drawings of embodiments
Obviously and it is readily appreciated that, in which:
Fig. 1 is a kind of flow diagram of the appraisal procedure of task completion time provided in an embodiment of the present invention;
Fig. 2 is the flow diagram of the appraisal procedure of another task completion time provided in an embodiment of the present invention;
Fig. 3 is a kind of structural schematic diagram of the assessment device of task completion time provided in an embodiment of the present invention;
Fig. 4 is the structural schematic diagram of the assessment device of another task completion time provided in an embodiment of the present invention;
Fig. 5 is the structural schematic diagram of the assessment device of another task completion time provided in an embodiment of the present invention;
Fig. 6 is the structural schematic diagram of the assessment device of another task completion time provided in an embodiment of the present invention;
Fig. 7 is the structural schematic diagram of the assessment device of another task completion time provided in an embodiment of the present invention.
Specific embodiment
The embodiment of the present invention is described below in detail, examples of the embodiments are shown in the accompanying drawings, wherein from beginning to end
Same or similar label indicates same or similar element or element with the same or similar functions.Below with reference to attached
The embodiment of figure description is exemplary, it is intended to is used to explain the present invention, and is not considered as limiting the invention.
Below with reference to the accompanying drawings the appraisal procedure and device of the task completion time of the embodiment of the present invention are described.
Fig. 1 is a kind of flow diagram of the appraisal procedure of task completion time provided in an embodiment of the present invention.Such as Fig. 1 institute
Show, the appraisal procedure of the task completion time the following steps are included:
At least one waiting task before current task and current task that S101, acquisition graphical user are submitted;
It include: point of interest problem in current task.
The executing subject of the appraisal procedure of task completion time provided by the invention is the assessment device of task completion time,
The assessment device of task completion time can be the hardware devices such as terminal device, server, or to install on hardware device
Software.Wherein, the corresponding background server of software such as map application or map application.Wherein, task mentions for graphical user
The point of interest problem of friendship, such as increase in map application new point of interest, under existing point of interest carries out in map application
Existing point of interest carries out location updating etc. in line, to map application.
In the present embodiment, the process that the assessment device of task completion time executes step 101 is specifically as follows, and obtains map
The current task that user submits;The different degree of point of interest and the different degree of problem in current task are obtained, according to the weight of point of interest
The different degree with problem is spent, determines position of the current task in to-be-processed task list;According to current task to be processed
Position in task list determines the waiting task before current task.Wherein, point of interest such as supermarket, convenience store, meal
Shop, fruit shop etc..Problem such as point of interest is offline to be not present, point of interest location changes, point of interest is online, point of interest is thrown
It tells.Wherein, point of interest is offline is not present, and refers to that supermarket, convenience store etc. no longer exist.Point of interest is online, refers to some
The new Kai Liaoyijia supermarket in position, convenience store etc..
In the present embodiment, it is previously provided with different degree list, the different degree and problem including each point of interest
Different degree.After the assessment device of task completion time gets current task, can according to the point of interest problem of current task,
It determines point of interest therein and problem, different degree list is inquired according to point of interest and problem, obtains the different degree of point of interest
With the different degree of problem.
In the present embodiment, the assessment device of task completion time is according to the different degree of point of interest and the different degree of problem, really
The process for determining position of the current task in to-be-processed task list is specifically as follows, the weight of different degree and problem to point of interest
It spends to be weighted and average, each waiting task in to-be-processed task list is arranged according to average value etc.
Sequence determines position of the current task in to-be-processed task list, thus will be come in to-be-processed task list current task it
Between task, the waiting task being determined as before current task.
S102, according to the point of interest problem in current task, determine in the process flow and process flow of current task
The processing time of each step.
In the present embodiment, the process that the assessment device of task completion time executes step 102 is specifically as follows, according to current
Point of interest problem in task, query processing flow template library obtain and the matched process flow template of point of interest problem;It obtains
Parameter information in point of interest problem, according to parameter information query processing flow template, obtain in process flow template with parameter
The information acquiring step of information matches;Information acquiring step in delete processing flow template obtains the processing stream of current task
Journey;Obtain the processing time of each step in the process flow of current task.
Wherein, it is illustrated so that task is point of interest problem " changing the position of so-and-so convenience store " as an example, with interest
The point matched process flow template of problem is position exception processes flow template, includes: the destination locations of convenience store in the template
Contact method obtaining step, verification step after obtaining step, convenience store position change time obtaining step, the change of convenience store position
It is rapid etc..Lack above-mentioned all parameter informations in the point of interest problem, then it can directly will be in the exception processes flow template of position
Process flow, be determined as the process flow of the task.In another example if task is that " so-and-so convenience store is in some time for point of interest problem
Between move certain position to ", then in the point of interest problem include destination locations, change the time, then can be by position exception processes process
" time obtaining step is changed in the destination locations obtaining step of convenience store, convenience store position " in template deletes, to be somebody's turn to do
The process flow of task.
S103, according to the processing time of step each in process flow, determine current task estimates the processing time.
It may include: the base of each step in process flow and process flow in the present embodiment, in process flow template
The quasi- processing time.Corresponding, the process that the assessment device of task completion time executes step 103 is specifically as follows, query processing
Flow template obtains the benchmark processing time of each step in the process flow of current task;Judge the processing stream of current task
It whether there is artificial treatment step in journey;Artificial treatment step if it exists is then directed to each artificial processing step, obtains related make
The proficiency model of industry personnel is adjusted according to benchmark processing time of the proficiency model to artificial treatment step, is adjusted
The processing time after whole.
Wherein, proficiency model, for identifying the qualification of operating personnel.For example, it is directed to some artificial processing step,
By taking the standard proficiency of the processing step is X qualification as an example, if operating personnel is A to the qualification of the processing step,
Then according to the difference of A and X, the adjustment degree to the benchmark processing time of the processing step is determined.Difference is bigger, the numerical value of adjustment
It is bigger.Difference is directly proportional to adjustment numerical value.
It, can be according to current after the processing time for determining each step in the process flow of current task in the present embodiment
The processing time of the process flow of task and wherein each step, the treatment process of current task is simulated, thus really
That determines current task estimates the processing time.
S104, estimating for each waiting task of acquisition handle the time, according to each waiting task when estimating processing
Between, determine current task estimates the waiting time.
With reference to step 102 and step 103, determine each waiting task estimates the processing time, and then determines as predecessor
The waiting time is estimated in business.
S105, determine current task estimate the entry-into-force time.
In the present embodiment, after the completion of current task processing, it is also necessary to could be the bottom of to by multiple links such as base map, retrievals
Scheme user and replys issue handling result.The processing time of these links stablizes, and the total processing time of these links can be determined
The entry-into-force time is estimated for current task.
S106, estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to current task, determine current
Task estimates the deadline.
Wherein, it by the summation of current task estimated the waiting time, estimate processing time and the entry-into-force time of estimating, determines
The deadline is estimated for current task.
Further, after step 106, the method can also include: to show that current task estimates the deadline.
For example, when in the current task that user submits parameter information it is complete, can be with and before current task when waiting task is not present
Determine current task to estimate the deadline very short, such as " second is excessively careful " etc. can be shown " complete in 1 minute to user at this time
At ", experience is waited to amplify user.When parameter information lacks many or parameter information hardly possible in the current task that user submits
To verify, or waiting task before quantity it is excessive when, can determine current task to estimate the deadline very long, can
With to user show one it is longer estimate the deadline, reduce the injury waited to user.
The appraisal procedure of the task completion time of the embodiment of the present invention, the current task submitted by obtaining graphical user,
And at least one waiting task before current task;It include: point of interest problem in current task;According in current task
Point of interest problem, determine the processing time of each step in the process flow and process flow of current task;According to processing
The processing time of each step in process, determine current task estimates the processing time;Obtain estimating for each waiting task
The time is handled, the processing time is estimated according to each waiting task, determine current task estimates the waiting time;It determines current
Task estimates the entry-into-force time;Estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to current task, really
That determines current task estimates the deadline, so as to provide accurate task completion time for user, when improving task completion
Between accuracy, improve user feedback map point of interest problem experience.
Fig. 2 is the flow diagram of the appraisal procedure of another task completion time provided in an embodiment of the present invention, such as Fig. 2
It is shown, on the basis of embodiment shown in Fig. 1, after step 106, the method can with the following steps are included:
S107, current task execute after the completion of, obtain the actual treatment of each step in the process flow of current task
Time.
In the present embodiment, current task in the process of implementation, can record each in the process flow of current task in real time
The actual treatment time of step.
S108, for the unartificial processing step in the process flow of current task, according to the actual treatment time of step
The benchmark processing time of step in process flow template is adjusted.
In the present embodiment, for example, being directed to unartificial processing step, the assessment device of task completion time can be by step
Actual treatment time and benchmark processing time are weighted summation, and the benchmark after being adjusted handles the time.
S109, for the artificial treatment step in the process flow of current task, according to the practical place of artificial treatment step
The proficiency model for managing time and related operating personnel adjusts the benchmark processing time of step in process flow template
It is whole.
In the present embodiment, for artificial treatment step, the assessment device of task completion time can be first according to artificial treatment
The proficiency model of the actual treatment time of step and related operating personnel determine that in the proficiency of related operating personnel be mark
The processing time of artificial treatment step when quasi- proficiency;The processing time of artificial treatment step when then using standard proficiency,
The benchmark processing time of the step in process flow template is adjusted.
Further, on the basis of the above embodiments, the method can be the following steps are included: for as predecessor
Artificial treatment step in the process flow of business, according to the benchmark processing time of step in process flow template and the reality of step
Border handles the time, is adjusted to the proficiency model of the related operating personnel of step.
Wherein, the assessment device of task completion time first can handle the time according to the benchmark of step in process flow template
And the actual treatment time of step, determine correlation operating personnel to this proficiency of the step;And then according to related operation
Personnel are adjusted this proficiency of the step to the proficiency model of related operating personnel.For example, if this proficiency
Lower than the proficiency model of related operating personnel, then the proficiency model of related operating personnel is carried out turning down processing;If this
Proficiency is higher than the proficiency model of related operating personnel, then carries out height-regulating processing to the proficiency model of related operating personnel.
In the present embodiment, by the actual treatment time of step each in the process flow according to current task, to corresponding step
The proficiency model of rapid benchmark processing time and related operating personnel are adjusted, so as to improve the benchmark processing time and
The accuracy of proficiency model, and then improve the accuracy for estimating the deadline of current task.
Fig. 3 is a kind of structural schematic diagram of the assessment device of task completion time provided in an embodiment of the present invention.Such as Fig. 3 institute
Show, comprising: obtain module 31 and determining module 32.
Wherein, module 31 is obtained, before the current task and the current task for obtaining graphical user submission
At least one waiting task;It include: point of interest problem in the current task;
Determining module 32, for determining the processing of the current task according to the point of interest problem in the current task
The processing time of each step in process and the process flow;
The determining module 32 is also used to the processing time according to step each in the process flow, work as described in determination
Preceding task estimates the processing time;
The acquisition module 31, be also used to obtain each waiting task estimates the processing time, according to each to be processed
Task estimates the processing time, and determine the current task estimates the waiting time;
The determining module 32, be also used to determine the current task estimates the entry-into-force time;
The determining module 32, be also used to according to the current task estimate the waiting time, estimate processing the time and
The entry-into-force time is estimated, determine the current task estimates the deadline.
The assessment device of task completion time provided by the invention can be the hardware devices such as terminal device, server, or
Person is the software installed on hardware device.Wherein, the corresponding background server of software such as map application or map application.
Wherein, task is the point of interest problem that graphical user is submitted, such as increases new point of interest, to map application in map application
In existing point of interest carry out existing point of interest in offline, to map application and carry out location updating etc..
In the present embodiment, obtaining module 31 specifically can be used for, obtain the current task that graphical user is submitted;Acquisition is worked as
The different degree of the different degree and problem of point of interest in preceding task, according to the different degree of the different degree of point of interest and problem, determination is worked as
Position of the preceding task in to-be-processed task list;According to position of the current task in to-be-processed task list, determine current
Waiting task before task.Wherein, point of interest such as supermarket, convenience store, restaurant, fruit shop etc..Problem such as point of interest
It is offline be not present, point of interest location changes, point of interest is online, point of interest is complained etc..Wherein, point of interest is offline does not deposit
Referring to that supermarket, convenience store etc. no longer exist.Point of interest is online, refers to the new Kai Liaoyijia supermarket in some position, convenience store
Deng.
In the present embodiment, it is previously provided with different degree list, the different degree and problem including each point of interest
Different degree.After the assessment device of task completion time gets current task, can according to the point of interest problem of current task,
It determines point of interest therein and problem, different degree list is inquired according to point of interest and problem, obtains the different degree of point of interest
With the different degree of problem.
In the present embodiment, the assessment device of task completion time is according to the different degree of point of interest and the different degree of problem, really
The process for determining position of the current task in to-be-processed task list is specifically as follows, the weight of different degree and problem to point of interest
It spends to be weighted and average, each waiting task in to-be-processed task list is arranged according to average value etc.
Sequence determines position of the current task in to-be-processed task list, thus will be come in to-be-processed task list current task it
Between task, the waiting task being determined as before current task.
Further, in conjunction with reference Fig. 4, on the basis of embodiment shown in Fig. 3, the determining module 32 specifically be can wrap
It includes: query unit 321, acquiring unit 322 and deletion unit 323.
Wherein, query unit 321, for according to the point of interest problem in the current task, query processing flow template
Library obtains and the matched process flow template of the point of interest problem;
Acquiring unit 322 inquires institute according to the parameter information for obtaining the parameter information in the point of interest problem
State process flow template, obtain in the process flow template with the matched information acquiring step of the parameter information;
Unit 323 is deleted, for deleting the information acquiring step in the process flow template, is obtained described current
The process flow of task;
The acquiring unit 322 is also used to obtain the processing time of each step in the process flow of the current task.
Wherein, it is illustrated so that task is point of interest problem " changing the position of so-and-so convenience store " as an example, with interest
The point matched process flow template of problem is position exception processes flow template, includes: the destination locations of convenience store in the template
Contact method obtaining step, verification step after obtaining step, convenience store position change time obtaining step, the change of convenience store position
It is rapid etc..Lack above-mentioned all parameter informations in the point of interest problem, then it can directly will be in the exception processes flow template of position
Process flow, be determined as the process flow of the task.In another example if task is that " so-and-so convenience store is in some time for point of interest problem
Between move certain position to ", then in the point of interest problem include destination locations, change the time, then can be by position exception processes process
" time obtaining step is changed in the destination locations obtaining step of convenience store, convenience store position " in template deletes, to be somebody's turn to do
The process flow of task.
It further, on the basis of the above embodiments, include: process flow and processing stream in process flow template
The benchmark of each step handles the time in journey.Corresponding, acquiring unit 322 is specifically used for, and inquires the process flow template, obtains
The benchmark of each step in the process flow of the current task is taken to handle the time;In the process flow for judging the current task
With the presence or absence of artificial treatment step;Artificial treatment step if it exists is then directed to each artificial processing step, obtains related operation people
The proficiency model of member is adjusted according to benchmark processing time of the proficiency model to the artificial treatment step, obtains
To the processing time adjusted.
Wherein, proficiency model, for identifying the qualification of operating personnel.For example, it is directed to some artificial processing step,
By taking the standard proficiency of the processing step is X qualification as an example, if operating personnel is A to the qualification of the processing step,
Then according to the difference of A and X, the adjustment degree to the benchmark processing time of the processing step is determined.Difference is bigger, the numerical value of adjustment
It is bigger.Difference is directly proportional to adjustment numerical value.
It, can be according to current after the processing time for determining each step in the process flow of current task in the present embodiment
The processing time of the process flow of task and wherein each step, the treatment process of current task is simulated, thus really
That determines current task estimates the processing time.
Further, in conjunction with reference Fig. 5, on the basis of embodiment shown in Fig. 3, the device can also include: aobvious
Show module 33, estimates the deadline for show the current task.
For example, it is complete to work as parameter information in the current task that user submits, and to be processed is not present before current task
When business, can determine current task to estimate the deadline very short, such as " second is excessively careful " etc. can show " 1 point to user at this time
Completed in clock ", experience is waited to amplify user.When parameter information lacks many or parameter in the current task that user submits
Information is difficult to verify, or waiting task before quantity it is excessive when, can determine current task estimates the deadline
It is very long, can be shown to user one it is longer estimate the deadline, reduce the injury waited to user.
The assessment device of the task completion time of the embodiment of the present invention, the current task submitted by obtaining graphical user,
And at least one waiting task before current task;It include: point of interest problem in current task;According in current task
Point of interest problem, determine the processing time of each step in the process flow and process flow of current task;According to processing
The processing time of each step in process, determine current task estimates the processing time;Obtain estimating for each waiting task
The time is handled, the processing time is estimated according to each waiting task, determine current task estimates the waiting time;It determines current
Task estimates the entry-into-force time;Estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to current task, really
That determines current task estimates the deadline, so as to provide accurate task completion time for user, when improving task completion
Between accuracy, improve user feedback map point of interest problem experience.
In conjunction with reference Fig. 6, on the basis of Fig. 3 or embodiment illustrated in fig. 4, the device can also include: adjustment mould
Block 34;
Wherein, the acquisition module 31 is also used to obtain the current task after the completion of current task executes
The actual treatment time of each step in process flow;
The adjustment module 34, the unartificial processing step in process flow for being directed to the current task, according to
The actual treatment time of the step is adjusted the benchmark processing time of step described in the process flow template;
The adjustment module 34, the artificial treatment step being also used in the process flow for the current task, according to
The proficiency model of the actual treatment time of the artificial treatment step and related operating personnel, to the process flow template
Described in step benchmark processing the time be adjusted.
In the present embodiment, current task in the process of implementation, can record each in the process flow of current task in real time
The actual treatment time of step.
In the present embodiment, for artificial treatment step, the assessment device of task completion time can be first according to artificial treatment
The proficiency model of the actual treatment time of step and related operating personnel determine that in the proficiency of related operating personnel be mark
The processing time of artificial treatment step when quasi- proficiency;The processing time of artificial treatment step when then using standard proficiency,
The benchmark processing time of the step in process flow template is adjusted.
Further, the adjustment module 34, the artificial treatment being also used in the process flow for the current task
Step handles the actual treatment time of time and the step according to the benchmark of step described in the process flow template,
The proficiency model of the related operating personnel of the step is adjusted.
Wherein, the assessment device of task completion time first can handle the time according to the benchmark of step in process flow template
And the actual treatment time of step, determine correlation operating personnel to this proficiency of the step;And then according to related operation
Personnel are adjusted this proficiency of the step to the proficiency model of related operating personnel.For example, if this proficiency
Lower than the proficiency model of related operating personnel, then the proficiency model of related operating personnel is carried out turning down processing;If this
Proficiency is higher than the proficiency model of related operating personnel, then carries out height-regulating processing to the proficiency model of related operating personnel.
In the present embodiment, by the actual treatment time of step each in the process flow according to current task, to corresponding step
The proficiency model of rapid benchmark processing time and related operating personnel are adjusted, so as to improve the benchmark processing time and
The accuracy of proficiency model, and then improve the accuracy for estimating the deadline of current task.
Fig. 7 is the structural schematic diagram of the assessment device of another task completion time provided in an embodiment of the present invention.This
Business the deadline assessment device include:
Memory 1001, processor 1002 and it is stored in the calculating that can be run on memory 1001 and on processor 1002
Machine program.
Processor 1002 realizes the appraisal procedure of the task completion time provided in above-described embodiment when executing described program.
Further, the assessment device of task completion time further include:
Communication interface 1003, for the communication between memory 1001 and processor 1002.
Memory 1001, for storing the computer program that can be run on processor 1002.
Memory 1001 may include high speed RAM memory, it is also possible to further include nonvolatile memory (non-
Volatile memory), a for example, at least magnetic disk storage.
Processor 1002 realizes the assessment side of task completion time described in above-described embodiment when for executing described program
Method.
If memory 1001, processor 1002 and the independent realization of communication interface 1003, communication interface 1003, memory
1001 and processor 1002 can be connected with each other by bus and complete mutual communication.The bus can be industrial standard
Architecture (Industry Standard Architecture, referred to as ISA) bus, external equipment interconnection
(Peripheral Component, referred to as PCI) bus or extended industry-standard architecture (Extended Industry
Standard Architecture, referred to as EISA) bus etc..The bus can be divided into address bus, data/address bus, control
Bus processed etc..Only to be indicated with a thick line in Fig. 7, it is not intended that an only bus or a type of convenient for indicating
Bus.
Optionally, in specific implementation, if memory 1001, processor 1002 and communication interface 1003, are integrated in one
It is realized on block chip, then memory 1001, processor 1002 and communication interface 1003 can be completed mutual by internal interface
Communication.
Processor 1002 may be a central processing unit (Central Processing Unit, referred to as CPU), or
Person is specific integrated circuit (Application Specific Integrated Circuit, referred to as ASIC) or quilt
It is configured to implement one or more integrated circuits of the embodiment of the present invention.
The present invention also provides a kind of non-transitorycomputer readable storage mediums, are stored thereon with computer program, the journey
The appraisal procedure of task completion time as described above is realized when sequence is executed by processor.
The present invention also provides a kind of computer program products, when the instruction processing unit in the computer program product executes
When, realize the appraisal procedure of task completion time as described above.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or spy described in conjunction with this embodiment or example
Point is included at least one embodiment or example of the invention.In the present specification, schematic expression of the above terms are not
It must be directed to identical embodiment or example.Moreover, particular features, structures, materials, or characteristics described can be in office
It can be combined in any suitable manner in one or more embodiment or examples.In addition, without conflicting with each other, the skill of this field
Art personnel can tie the feature of different embodiments or examples described in this specification and different embodiments or examples
It closes and combines.
In addition, term " first ", " second " are used for descriptive purposes only and cannot be understood as indicating or suggesting relative importance
Or implicitly indicate the quantity of indicated technical characteristic.Define " first " as a result, the feature of " second " can be expressed or
Implicitly include at least one this feature.In the description of the present invention, the meaning of " plurality " is at least two, such as two, three
It is a etc., unless otherwise specifically defined.
Any process described otherwise above or method description are construed as in flow chart or herein, and expression includes
It is one or more for realizing custom logic function or process the step of executable instruction code module, segment or portion
Point, and the range of the preferred embodiment of the present invention includes other realization, wherein can not press shown or discussed suitable
Sequence, including according to related function by it is basic simultaneously in the way of or in the opposite order, Lai Zhihang function, this should be of the invention
Embodiment person of ordinary skill in the field understood.
Expression or logic and/or step described otherwise above herein in flow charts, for example, being considered use
In the order list for the executable instruction for realizing logic function, may be embodied in any computer-readable medium, for
Instruction execution system, device or equipment (such as computer based system, including the system of processor or other can be held from instruction
The instruction fetch of row system, device or equipment and the system executed instruction) it uses, or combine these instruction execution systems, device or set
It is standby and use.For the purpose of this specification, " computer-readable medium ", which can be, any may include, stores, communicates, propagates or pass
Defeated program is for instruction execution system, device or equipment or the dress used in conjunction with these instruction execution systems, device or equipment
It sets.The more specific example (non-exhaustive list) of computer-readable medium include the following: there is the electricity of one or more wirings
Interconnecting piece (electronic device), portable computer diskette box (magnetic device), random access memory (RAM), read-only memory
(ROM), erasable edit read-only storage (EPROM or flash memory), fiber device and portable optic disk is read-only deposits
Reservoir (CDROM).In addition, computer-readable medium can even is that the paper that can print described program on it or other are suitable
Medium, because can then be edited, be interpreted or when necessary with it for example by carrying out optical scanner to paper or other media
His suitable method is handled electronically to obtain described program, is then stored in computer storage.
It should be appreciated that each section of the invention can be realized with hardware, software, firmware or their combination.Above-mentioned
In embodiment, software that multiple steps or method can be executed in memory and by suitable instruction execution system with storage
Or firmware is realized.Such as, if realized with hardware in another embodiment, following skill well known in the art can be used
Any one of art or their combination are realized: have for data-signal is realized the logic gates of logic function from
Logic circuit is dissipated, the specific integrated circuit with suitable combinational logic gate circuit, programmable gate array (PGA), scene can compile
Journey gate array (FPGA) etc..
Those skilled in the art are understood that realize all or part of step that above-described embodiment method carries
It suddenly is that relevant hardware can be instructed to complete by program, the program can store in a kind of computer-readable storage medium
In matter, which when being executed, includes the steps that one or a combination set of embodiment of the method.
It, can also be in addition, each functional unit in each embodiment of the present invention can integrate in a processing module
It is that each unit physically exists alone, can also be integrated in two or more units in a module.Above-mentioned integrated mould
Block both can take the form of hardware realization, can also be realized in the form of software function module.The integrated module is such as
Fruit is realized and when sold or used as an independent product in the form of software function module, also can store in a computer
In read/write memory medium.
Storage medium mentioned above can be read-only memory, disk or CD etc..Although having been shown and retouching above
The embodiment of the present invention is stated, it is to be understood that above-described embodiment is exemplary, and should not be understood as to limit of the invention
System, those skilled in the art can be changed above-described embodiment, modify, replace and become within the scope of the invention
Type.
Claims (17)
1. a kind of appraisal procedure of task completion time characterized by comprising
Obtain at least one waiting task before the current task and the current task that graphical user is submitted;It is described
It include: point of interest problem in current task;
According to the point of interest problem in the current task, the process flow and the processing stream of the current task are determined
The processing time of each step in journey;
According to the processing time of step each in the process flow, determine the current task estimates the processing time;
Obtain each waiting task estimates the processing time, estimates the processing time according to each waiting task, determines institute
That states current task estimates the waiting time;
Determine the current task estimates the entry-into-force time;
Estimating the waiting time, estimate the processing time and entry-into-force time of estimating according to the current task, determines described current
Task estimates the deadline.
2. the method according to claim 1, wherein it is described obtain graphical user submit current task, and
At least one waiting task before the current task, comprising:
Obtain the current task that graphical user is submitted;
The different degree for obtaining the different degree and problem of point of interest in the current task, according to the different degree of the point of interest and institute
The different degree for stating problem determines position of the current task in to-be-processed task list;
According to position of the current task in to-be-processed task list, to be processed before determining the current task
Business.
3. the method according to claim 1, wherein being determined according to the point of interest problem in the current task
The processing time of each step in the process flow of the current task and the process flow, comprising:
According to the point of interest problem in the current task, query processing flow template library is obtained and the point of interest problem
The process flow template matched;
The parameter information in the point of interest problem is obtained, the process flow template is inquired according to the parameter information, is obtained
In the process flow template with the matched information acquiring step of the parameter information;
The information acquiring step in the process flow template is deleted, the process flow of the current task is obtained;
Obtain the processing time of each step in the process flow of the current task.
4. according to the method described in claim 3, it is characterized in that, include: process flow in the process flow template, and
The benchmark of each step handles the time in process flow;
The processing time of each step in the process flow for obtaining the current task, comprising:
The process flow template is inquired, the benchmark processing time of each step in the process flow of the current task is obtained;
Judge in the process flow of the current task with the presence or absence of artificial treatment step;
Artificial treatment step if it exists is then directed to each artificial processing step, obtains the proficiency model of related operating personnel, root
The benchmark of the artificial treatment step processing time is adjusted according to the proficiency model, when processing after being adjusted
Between.
5. the method according to claim 1, wherein determine the current task estimate the deadline after,
Further include:
Show the current task estimates the deadline.
6. according to the method described in claim 4, it is characterized in that, it is described according to the current task estimate the waiting time,
Estimate the processing time and entry-into-force time of estimating, determine the current task estimate the deadline after, further includes:
After the completion of the current task executes, when obtaining the actual treatment of each step in the process flow of the current task
Between;
For the unartificial processing step in the process flow of the current task, according to the actual treatment time pair of the step
The benchmark processing time of step described in the process flow template is adjusted;
For the artificial treatment step in the process flow of the current task, according to the actual treatment of the artificial treatment step
The proficiency model of time and related operating personnel, to the benchmark of step described in the process flow template handle the time into
Row adjustment.
7. according to the method described in claim 6, it is characterized in that, it is described according to the current task estimate the waiting time,
Estimate the processing time and entry-into-force time of estimating, determine the current task estimate the deadline after, further includes:
For the artificial treatment step in the process flow of the current task, according to step described in the process flow template
Benchmark processing the time and the step the actual treatment time, to the proficiency model of the related operating personnel of the step
It is adjusted.
8. a kind of assessment device of task completion time characterized by comprising
Module is obtained, at least one before the current task and the current task for obtaining graphical user submission waits for
Processing task;It include: point of interest problem in the current task;
Determining module, for determining the process flow of the current task according to the point of interest problem in the current task, with
And in the process flow each step the processing time;
The determining module is also used to determine the current task according to the processing time of step each in the process flow
Estimate processing the time;
The acquisition module, be also used to obtain each waiting task estimates the processing time, according to each waiting task
The processing time is estimated, determine the current task estimates the waiting time;
The determining module, be also used to determine the current task estimates the entry-into-force time;
The determining module is also used to estimating the waiting time, estimate the processing time and estimating life according to the current task
The time is imitated, determine the current task estimates the deadline.
9. device according to claim 8, which is characterized in that the acquisition module is specifically used for,
Obtain the current task that graphical user is submitted;
The different degree for obtaining the different degree and problem of point of interest in the current task, according to the different degree of the point of interest and institute
The different degree for stating problem determines position of the current task in to-be-processed task list;
According to position of the current task in to-be-processed task list, to be processed before determining the current task
Business.
10. device according to claim 8, which is characterized in that the determining module includes:
Query unit, for according to the point of interest problem in the current task, query processing flow template library, obtain with it is described
The matched process flow template of point of interest problem;
Acquiring unit inquires the processing according to the parameter information for obtaining the parameter information in the point of interest problem
Flow template, obtain in the process flow template with the matched information acquiring step of the parameter information;
It deletes unit and obtains the current task for deleting the information acquiring step in the process flow template
Process flow;
The acquiring unit is also used to obtain the processing time of each step in the process flow of the current task.
11. device according to claim 10, which is characterized in that it include: process flow in the process flow template, with
And the benchmark of each step handles the time in process flow;
The acquiring unit is specifically used for,
The process flow template is inquired, the benchmark processing time of each step in the process flow of the current task is obtained;
Judge in the process flow of the current task with the presence or absence of artificial treatment step;
Artificial treatment step if it exists is then directed to each artificial processing step, obtains the proficiency model of related operating personnel, root
The benchmark of the artificial treatment step processing time is adjusted according to the proficiency model, when processing after being adjusted
Between.
12. device according to claim 8, which is characterized in that further include:
Display module estimates the deadline for show the current task.
13. device according to claim 11, which is characterized in that further include: adjustment module;
The acquisition module is also used to after the completion of the current task executes, in the process flow that obtains the current task
The actual treatment time of each step;
The adjustment module, the unartificial processing step in process flow for being directed to the current task, according to the step
The rapid actual treatment time is adjusted the benchmark processing time of step described in the process flow template;
The adjustment module, the artificial treatment step being also used in the process flow for the current task, according to the people
The proficiency model of the actual treatment time of work processing step and related operating personnel, to described in the process flow template
The benchmark processing time of step is adjusted.
14. device according to claim 13, which is characterized in that the adjustment module is also used to for described as predecessor
Artificial treatment step in the process flow of business, according to the benchmark of step described in the process flow template handle the time and
The actual treatment time of the step is adjusted the proficiency model of the related operating personnel of the step.
15. a kind of assessment device of task completion time characterized by comprising
Memory, processor and storage are on a memory and the computer program that can run on a processor, which is characterized in that institute
State the appraisal procedure that the task completion time as described in any in claim 1-7 is realized when processor executes described program.
16. a kind of non-transitorycomputer readable storage medium, is stored thereon with computer program, which is characterized in that the program
The appraisal procedure of the task completion time as described in any in claim 1-7 is realized when being executed by processor.
17. a kind of computer program product realizes such as right when the instruction processing unit in the computer program product executes
It is required that the appraisal procedure of the task completion time described in any in 1-7.
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