CN109685519A - A kind of method and system for use in carrying towards multi-tenant integration of services monitoring - Google Patents
A kind of method and system for use in carrying towards multi-tenant integration of services monitoring Download PDFInfo
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- G—PHYSICS
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Abstract
A method of it is monitored towards multi-tenant integration of services, setting resource data concentrated collection and switching plane, unified configuration management workbench, monitoring and early warning platform, traffic data service support platform and operation and decision support platform；The resource data concentrated collection and switching plane acquire call platform, electric e treasured and car networking data, the unified configuration management workbench includes configurations unit system, index monitoring and early warning configuration scheme, the support system of configuration information change and publication, the monitoring and early warning platform include call monitoring platform, the horizontal monitor supervision platform of call service and work order monitor supervision platform, the operation includes building realtime running support system platform and operational decision making support system platform with decision support platform, the traffic data service support platform extracts the key index of call center's operation.The present invention realizes to be managed on the whole process line of traffic, carries out call platform, seat efficiency, the real time monitoring of business work order index.
Description
Technical field:
The invention belongs to a kind of network platform monitoring method, in particular to it is a kind of towards multi-tenant integration of services monitoring
Method and system for use in carrying.
Background technique:
As " internet+" epoch arrive, dramatic shift also occurs for the management strategy and management mode of enterprise, new energy,
New business is fast-developing, and the emerging services such as electric energy substitution, energy conservation service go from strength to strength, and car networking, electricity e are precious, electric car fills
The business at the early-stage such as electricity, e-commerce is changed to have a high potential.Enterprise surrounds main business core, and it is flat to build intelligent Service on line
Platform greatly develops new business this management mode and has become one of the main direction of development of enterprise.
Car networking business, in on-line running in 2015, is runed in value-added service call platform in certain enterprise.Currently, calling is flat
Platform is only able to achieve the functions such as simple incoming call, exhalation and recording, can not be monitored to traffic, business datum, early warning and statistics
Analysis.Its reason mainly includes two aspects: 1, due to the limitation of platform feature, the key message of customer service can not unite in real time
It counts and shows, service procedure and quality can not be managed；2, value-added service call platform and car networking platform do not carry out business integration,
Cause all work orders that can only handle under line, cannot achieve information closed loop management.The presence of these problems, not only reduces platform
Whole efficiency of operation, is unfavorable for the promotion and improvement of car networking service satisfaction, and is unfavorable for developing and pushes car networking public
Digitized Operation is taken charge of, the landing for affecting the management strategy of enterprise is implemented.
Summary of the invention:
The object of the invention is that overcoming above-mentioned the deficiencies in the prior art, and provide a kind of towards multi-tenant clothes
Be engaged in the method and system for use in carrying of integrated monitoring, this method builds car networking and electricity e treasured monitoring operation system, overall framework be with
The traffic data of call center, car networking and electricity e treasured system is support, is to rely on information network, with standard, system and safety
System is to ensure, realizes the monitoring for respectively saving link to system, traffic, business etc., early warning using advanced computer technology and becomes
Potential analysis.
As above design, the technical scheme is that a kind of method towards multi-tenant integration of services monitoring, feature
It is: setting resource data concentrated collection and switching plane, unified configuration management workbench, monitoring and early warning platform, traffic number
According to service support platform and operation and decision support platform；The resource data concentrated collection and switching plane realize that calling is flat
Platform, electricity e are precious and the unified of car networking data obtains, and the unified configuration management workbench building includes configuration element management and matches
The configurations unit system of unit Yu Business Stream relation management unit is set, building includes monitoring resource hierarchy management, monitoring money
The index monitoring that source threshold management, early warning differentiated control and early warning are reminded and early warning configuration scheme, building include configuration change pipe
The support system of the configuration information of reason and release management change and publication, the monitoring include that call monitoring is flat with early warning platform
The horizontal monitor supervision platform of platform, call service and work order monitor supervision platform, the operation include building realtime running with decision support platform
Support system platform and operational decision making support system platform, the traffic data service support platform pass through traffic data, work
The collection of forms data, analysis, statistics extract the key index of call center's operation, while being the big number of car networking and electricity e treasured
Data service is provided according to analysis, large-size screen monitors monitoring.
A kind of above-mentioned method towards multi-tenant integration of services monitoring, it is characterised in that: including data framework layer, business
Component layer, represent layer, channel access layer and unified information library, data framework layer, Service Component layer, presentation layer and channel access layer
Successively carry out data transmission；The resource data concentrated collection and switching plane are data framework, the unified configuration management work
Make platform, monitoring and early warning platform and traffic data service support platform composition Service Component layer, the Service Component layer is unified to be configured
Management work platform, monitoring and early warning platform, traffic data service support platform and configuration management database；The channel access layer
The interface realization for providing multiple channel monitors by all kinds of means.
System used in a kind of above-mentioned method towards multi-tenant integration of services monitoring, it is characterised in that: including two
Monitoring database server, two log database servers, data acquisition server and application server, the application clothes
Business device is connected to two log database servers, and data acquisition server is connected to two monitoring database servers, and two
Platform monitoring database server and two log database servers are connected to ability tape pool and monitoring disk array.
Above-mentioned call monitoring platform includes the monitoring of SBC service and the monitoring and early warning, TTS service of early warning, recording service
Monitoring and early warning, IVR service monitoring and early warning, CTI service monitoring and early warning and exchange of speech and relay services prison
Control and early warning.
The above-mentioned horizontal monitor supervision platform of call service includes the monitoring of call service level and the monitoring of seat call level.
Above-mentioned work order monitoring includes the monitoring of work order amount, the monitoring of work order flow tracking, work order of exceeding the time limit monitoring and early warning and seat
It cancels the order monitoring.
Above-mentioned data framework is divided into data collection layer and system database two parts, and wherein system database includes at data
Reason layer and needle application data and the data application layer for showing data progress classification data management, the data analysis layer pass through touching
Originating party formula will be analyzed after all kinds of status informations that data collection layer is collected into and metrics-thresholds comparison, configure or processing is formed
It after the warning information of resource classification, concentrates and carries out early warning resource associations, at automatic/semi-automatic emergency flight control processing or triggering business
Manage process.
Above-mentioned data collection layer is realized by Webservice, ETL, Socket, middle database, uniform data service to industry
Business, the information data acquisition of the network equipment, host, database, middleware, application system.
Above-mentioned represent layer shows the information of interface Service Component layer transmission using Flex, Jsp, Javascript.
The present invention has the advantage that and good effect:
1, it is managed on the whole process line of the invention for realizing traffic, it is each to carry out call platform, seat efficiency, business work order etc.
The real time monitoring of class index.
2, the present invention constructs car networking monitoring operation system and will focus on, monitor and early warning to traffic, effectively
Ground improves the utilization rate of administrative staff and monitoring personnel, realizes that scale and benefit maximize, saves operation cost.
3, the present invention realizes realtime running decision and operational decision making support and data service, can be to car networking operating condition
Centralized Monitoring is carried out, understands equipment operation condition in time, reduces failure rate, reduces the downtime；Effectively meet vehicle simultaneously
The higher requirement that the development of the new business such as networking proposes traffic service ability.
Detailed description of the invention:
Fig. 1 is a kind of functional block diagram of method towards multi-tenant integration of services monitoring；
Fig. 2 is a kind of flow chart of method towards multi-tenant integration of services monitoring；
Fig. 3 is a kind of functional block diagram of method system for use in carrying towards multi-tenant integration of services monitoring；
Fig. 4 is the functional block diagram of data framework；
Fig. 5 is a kind of system figure of method system for use in carrying towards multi-tenant integration of services monitoring.
Specific embodiment:
Below by specific embodiment, the invention will be further described, and it is not limit that following embodiment, which is descriptive,
Qualitatively, this does not limit the scope of protection of the present invention.
A kind of method towards multi-tenant integration of services monitoring as shown in Figure 1:, setting resource data concentrated collection and friendship
Change platform, unified configuration management workbench, monitoring and early warning platform, traffic data service support platform and operation and decision support
Platform.
The resource data concentrated collection realizes uniformly obtaining for call platform, electricity e treasured and car networking data with switching plane
It takes, guarantees the consistency and integrality of data with this.
The unified configuration management workbench building includes configuration element management and configuration unit and Business Stream relation management
The configurations unit system of unit, building include monitoring resource hierarchy management, monitoring resource threshold management, early warning differentiated control
The index monitoring reminded with early warning becomes with early warning configuration scheme, building including the configuration information of configuration change management and release management
More with the support system of publication.
The monitoring can improve the operational support energy of car networking and electricity e treasured monitoring operation system with early warning platform in all directions
Power carries out deep monitored and early warning to Business Stream, service flow, is united by configuration management to data such as threshold value, early warning classifications
One management.It includes call monitoring platform, the horizontal monitor supervision platform of call service and work order monitor supervision platform.Above-mentioned call monitoring platform
The monitoring of monitoring and early warning, recording service including SBC service and the prison of early warning, the monitoring of TTS service and early warning, IVR service
The monitoring and early warning of control and early warning, the monitoring of CTI service and early warning and exchange of speech and relay services.Above-mentioned call service is horizontal
Monitor supervision platform includes the monitoring of call service level and the monitoring of seat call level.Above-mentioned work order monitoring includes the monitoring of work order amount, work
Single process tracing and monitoring, work order of exceeding the time limit monitoring and early warning and seat are cancelled the order monitoring.
The operation includes building realtime running support system platform and operational decision making support system with decision support platform
Platform.
The traffic data service support platform is refined by traffic data, the collection of work order data, analysis, statistics
The key index of call center's operation out, while data clothes are provided for car networking and the big data analysis of electricity e treasured, large-size screen monitors monitoring
Business.
As shown in Figure 2: resource data concentrated collection and switching plane (uniform data acquisition services) realize call platform, electricity
E treasured and the unified of car networking data obtain.Then these data are transferred to unified configuration management workbench building and prepare management
Database constructs the core index system of operation system monitoring and early warning by monitoring resource hierarchy management, by setting to index
Threshold-value creation early-warning conditions are set, warning level and alignment processing scheme are defined by early warning differentiated control.Monitoring and early warning platform
With unified configuration management workbench two-way communication, monitoring all can be to the service that service operation has an impact with the capture of early warning platform
Stream, Business Stream abnormal data are simultaneously analyzed, and the influence information combination early warning finally generated to business is formed hierarchically early warning
Information, feedback are shown to monitoring personnel desktop application.
It is as shown in Figure 3: a kind of above-mentioned method towards multi-tenant integration of services monitoring, including data framework, service groups
Part layer, represent layer, channel access layer and unified information library, data framework, Service Component layer, presentation layer and PC machine are successively counted
According to transmission.The Service Component layer unify configuration management workbench, monitoring and early warning platform, traffic data service support platform and
Configuration management database；The channel access layer is monitored using PC machine.
As shown in Figure 4: the data framework is divided into data collection layer and system database two parts, wherein system database
Including data analysis layer and needle application data and the data application layer for showing data progress classification data management；The data are adopted
Collect layer acquisition host, network, storage equipment, database, middleware, business datum, associated services system datas, configuration information
Status information includes configuration data, performance data, fault data and accuracy (audit) data；The data analysis layer passes through
Shape will be analyzed, configured or handled to triggering mode after all kinds of status informations that data collection layer is collected into and metrics-thresholds comparison
After the warning information of resource classification, concentrates and carry out early warning resource associations, automatic/semi-automatic emergency flight control processing or triggering business
Process flow.
Above-mentioned data collection layer is realized by Webservice, ETL, Socket, middle database, uniform data service to industry
Business, the information data acquisition of the network equipment, host, database, middleware, application system.
Above-mentioned represent layer shows the information of interface Service Component layer transmission using Flex, Jsp, Javascript.
As shown in Figure 5: system used in a kind of above-mentioned method towards multi-tenant integration of services monitoring, feature exists
In: including two monitoring database servers, two log database servers, data acquisition server and application service
Device, the application server are connected to two log database servers, data acquisition server and two monitoring data libraries
Server connection, two monitoring database servers and two log database servers and ability tape pool and monitoring disk array
Connection.
The core of system for use in carrying of the present invention is database server, log database server and data storage device, is used
In the storage and processing of monitoring data, front end is application server, and to realize the business logic processing of system, rear end is data
Acquisition server, the acquisition for monitoring data.
1, hardware composition of the present invention includes:
2, host system designs
1. monitoring database server
Monitoring database server undertakes the storage and management of car networking and electricity e treasured monitoring operation system monitoring data, matches
Set 2 servers, composition data library cluster.Meanwhile the capacity requirement for the upgrading that needs to look to the future determines corresponding server
Model, so that Longitudinal Extension can be carried out by way of increasing CPU and memory in the future to which supporting business extends.Database clothes
Business device, stand-alone configuration requirement are as follows:
2. log database server
Log database server uses 2 servers, forms cluster, stand-alone configuration requirement are as follows:
| Processor | 2CPU (), 2.0GHz or more |
| Memory | It is more than 64GB memory |
| Hard disk | 4T or more |
| Network interface card | 2 pieces of Gigabit Ethernet |
| Power supply | Hot plug, redundant power |
| Other peripheral hardwares | DVD-ROM etc. |
| Operating system | Linux |
3. data acquisition server
Data acquisition server uses 2 servers, forms cluster, disposes data acquisition program, stand-alone configuration requirement are as follows:
| Processor | 2CPU (), 2.0GHz or more |
| Memory | It is more than 64GB memory |
| Hard disk | 4T or more |
| Network interface card | 2 pieces of Gigabit Ethernet |
| Power supply | Hot plug, redundant power |
| Other peripheral hardwares | DVD-ROM etc. |
| Operating system | Linux |
3. application server
Major deployments business processing program on application server carries out business logic processing and page presentation, it is also necessary to be
The objects such as various JavaBean, Servlet provide management and dispatch service.In actual system Construction, based on middleware
Application server to be applied generally meets the growth and system scale extension of business using mode extending transversely, passes through distribution
Design meet system Performance And Reliability requirement.
Application server, which can be used high-performance server composition and configure by cluster mode, to be run, it is following increase new business,
It, can the rapid smooth expansion by way of increasing application server, sufficiently benefit when business development and number of users increase
Extended capability and flexibility with middleware server.Application server uses 2 servers, stand-alone configuration requirement are as follows:
| Processor | 4CPU (), 2.0GHz or more |
| Memory | It is more than 64GB memory |
| Hard disk | 1T or more |
| Network interface card | 2 pieces of Gigabit Ethernet |
| Power supply | Hot plug, redundant power |
| Other peripheral hardwares | DVD-ROM etc. |
| Operating system | Linux |
Claims (9)
1. a kind of method towards multi-tenant integration of services monitoring, it is characterised in that: setting resource data concentrated collection and friendship
Change platform, unified configuration management workbench, monitoring and early warning platform, traffic data service support platform and operation and decision support
Platform；The resource data concentrated collection and switching plane realize that call platform, electricity e are precious and the unified of car networking data obtains,
The unified configuration management workbench building includes the base of configuration element management and configuration unit and Business Stream relation management unit
Plinth configuration unit system, building are mentioned including monitoring resource hierarchy management, monitoring resource threshold management, early warning differentiated control and early warning
Awake index monitoring includes configuration change management and the configuration information change and publication of release management with early warning configuration scheme, building
Support system, the monitoring and early warning platform include that call monitoring platform, the horizontal monitor supervision platform of call service and work order monitor
Platform, the operation include that building realtime running support system platform and operational decision making support system are flat with decision support platform
Platform, the traffic data service support platform extract calling by traffic data, the collection of work order data, analysis, statistics
The key index of Center Inter, while data service is provided for car networking and the big data analysis of electricity e treasured, large-size screen monitors monitoring.
2. a kind of above-mentioned method towards multi-tenant integration of services monitoring according to claim 1, it is characterised in that: packet
Include data framework layer, Service Component layer, represent layer, channel access layer and unified information library, data framework layer, Service Component layer,
Presentation layer and channel access layer successively carry out data transmission；The resource data concentrated collection and switching plane be data framework,
The unified configuration management workbench, monitoring and early warning platform and traffic data service support platform form Service Component layer, should
Service Component layer unifies configuration management workbench, monitoring and early warning platform, traffic data service support platform and configuration management number
According to library；The interface realization that the channel access layer provides multiple channel monitors by all kinds of means.
3. system used in a kind of a kind of method towards multi-tenant integration of services monitoring according to claim 1 or 2,
It is characterized by comprising two monitoring database servers, two log database servers, data acquisition server and answer
With server, the application server is connected to two log database servers, data acquisition server and two monitoring
Database server connection, two monitoring database servers and two log database servers and ability tape pool and monitoring magnetic
Disk array connection.
4. a kind of above-mentioned method towards multi-tenant integration of services monitoring according to claim 1, it is characterised in that: on
State monitoring that call monitoring platform includes SBC service and early warning, the monitoring of recording service and early warning, the monitoring of TTS service and pre-
The monitoring and early warning of alert, IVR service monitoring and early warning, the monitoring of CTI service and early warning and exchange of speech and relay services.
5. a kind of above-mentioned method towards multi-tenant integration of services monitoring according to claim 1, it is characterised in that: on
Stating the horizontal monitor supervision platform of call service includes the monitoring of call service level and the monitoring of seat call level.
6. a kind of above-mentioned method towards multi-tenant integration of services monitoring according to claim 1, it is characterised in that: on
Stating work order monitoring includes that the monitoring of work order amount, the monitoring of work order flow tracking, work order of exceeding the time limit monitoring and early warning and seat are cancelled the order monitoring.
7. a kind of above-mentioned method towards multi-tenant integration of services monitoring according to claim 2, it is characterised in that: on
It states data framework and is divided into data collection layer and system database two parts, wherein system database includes data analysis layer and is directed to
Using data and the data application layer for showing data progress classification data management, the data analysis layer will be counted by triggering mode
It all kinds of status informations that are collected into according to acquisition layer and analyzed, configured or processing forms resource classification after metrics-thresholds comparison
After warning information, concentrates and carry out early warning resource associations, automatic/semi-automatic emergency flight control processing or triggering business processing flow.
8. a kind of above-mentioned method towards multi-tenant integration of services monitoring according to claim 7, it is characterised in that: on
State data collection layer by Webservice, ETL, Socket, middle database, uniform data service realize to business, the network equipment,
The information data acquisition of host, database, middleware, application system.
9. a kind of above-mentioned method towards multi-tenant integration of services monitoring according to claim 7, it is characterised in that: on
State the information that represent layer shows the transmission of interface Service Component layer using Flex, Jsp, Javascript.
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Cited By (4)
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| CN110119422A (en) * | 2019-05-16 | 2019-08-13 | 武汉神算云信息科技有限责任公司 | Small wechat borrows tenant data depot data processing system and equipment |
| CN110995736A (en) * | 2019-12-13 | 2020-04-10 | 中国兵器装备集团自动化研究所 | Universal industrial Internet of things equipment management system |
| CN111885439A (en) * | 2020-07-24 | 2020-11-03 | 西安众联润科信息技术有限公司 | Optical network integrated management and duty management system |
| CN112395364A (en) * | 2020-12-11 | 2021-02-23 | 山西省信息产业技术研究院有限公司 | Comprehensive monitoring system for whole process of urban rail transit |
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