CN109670869A - A kind of self-service dealing system and method - Google Patents
A kind of self-service dealing system and method Download PDFInfo
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- CN109670869A CN109670869A CN201811525322.2A CN201811525322A CN109670869A CN 109670869 A CN109670869 A CN 109670869A CN 201811525322 A CN201811525322 A CN 201811525322A CN 109670869 A CN109670869 A CN 109670869A
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- transaction
- self
- transaction request
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/04—Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F9/00—Details other than those peculiar to special kinds or types of apparatus
- G07F9/02—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus
- G07F9/026—Devices for alarm or indication, e.g. when empty; Advertising arrangements in coin-freed apparatus for alarm, monitoring and auditing in vending machines or means for indication, e.g. when empty
Abstract
The present invention provides a kind of self-service dealing system and method, which includes self-aided terminal, channel server and trading server.Transaction request is sent to trading server by channel server by self-aided terminal, by trading server processing transaction request and the processing result generation error code based on transaction request, corresponding to error code when being identified as response identification, assigned transaction information corresponding to transaction request is sent to seat system as channel server, to make end acquisition assigned transaction information of attending a banquet.Based on the present invention, it can be directly entered under certain particular transaction mistake scenes and attend a banquet online, and end gets assigned transaction information due to attending a banquet, this can greatly shorten the time of user call operator attendance, oral account transaction scene, the omission of key message is avoided, customer issue response efficiency is promoted.
Description
Technical field
The present invention relates to fields of communication technology, more specifically to a kind of self-service dealing system and method.
Background technique
With the Rapid Popularization of self-service device under software application on line and line, more and more banking Scene realizations
Self-service dealing.
It is participated under self-service dealing scene due to lacking professional, problem often solves inefficiency.Transaction errors occur
Afterwards, client seeks operator attendance help by online customer service or reserved call, needs to describe the scene of mistake generation, and transfer people
Work area seat, description transaction scene will often spend longer time, and key message may be omitted during exchange, is led
The reason of mistake actually occurs can not be accurately positioned in cause.
Summary of the invention
In view of this, to solve the above problems, the present invention provides a kind of self-service dealing system and method.Technical solution is such as
Under:
A kind of self-service dealing system, comprising: self-aided terminal, with the self-aided terminal communication connection channel server and with
The trading server of the channel server communication connection；
The self-aided terminal is sent to the channel server for obtaining transaction request, and by the transaction request；
The channel server, for the transaction request to be sent to the trading server；
The trading server is generated for handling the transaction request, and based on the processing result of the transaction request
Error code；The error code is sent to the channel server；
The channel server is also used to obtain the corresponding mark of the error code, and is identified as response identification described
In the case where, obtain assigned transaction information corresponding to the transaction request；The assigned transaction information is sent to attend a banquet and is
System is held so that the seat system is attended a banquet for transaction request distribution and the assigned transaction information is sent to described attend a banquet
End.
Preferably, the channel server, is also used to:
Obtain error message corresponding to the error code；The error message is sent to the self-aided terminal；
The self-aided terminal is also used to show the error message.
Preferably, the self-aided terminal, is also used to:
While showing the error message, display triggering key；
The channel server, specifically for obtaining the error code when the triggering key is performed trigger action
Corresponding mark, and it is described be identified as response identification in the case where, obtain given transaction corresponding to the transaction request letter
Breath；The assigned transaction information is sent to seat system, so that the seat system is that the transaction request distributes end of attending a banquet
And the assigned transaction information is sent to the end of attending a banquet.
Preferably, for obtaining the channel server of assigned transaction information corresponding to the transaction request, specifically
For:
Obtain error message corresponding to the error code, and obtain customer information corresponding to the transaction request,
Any one or more in operation trace and type of transaction.
Preferably, it for obtaining the channel server of assigned transaction information corresponding to the transaction request, also uses
In:
Obtain the page info of the self-aided terminal.
A kind of self-service dealing method, applied to the channel server in self-service dealing system described in any one above, institute
The method of stating includes:
Receive the transaction request that the self-aided terminal is sent；
The transaction request is sent to the trading server, so that the trading server handles the transaction request
And the processing result generation error code based on the transaction request；
Receive the error code that the trading server is sent；
Obtain the corresponding mark of the error code, and it is described be identified as response identification in the case where, obtain the transaction
The corresponding assigned transaction information of request；
The assigned transaction information is sent to seat system, so that the seat system is that transaction request distribution is sat
The assigned transaction information is simultaneously sent to the end of attending a banquet by seat end.
Preferably, the method also includes:
Obtain error message corresponding to the error code；
The error message is sent to the self-aided terminal, so that the self-aided terminal shows the error message.
It is preferably, described to obtain assigned transaction information corresponding to the transaction request, comprising:
Obtain error message corresponding to the error code, and obtain customer information corresponding to the transaction request,
Any one or more in operation trace and type of transaction.
It is preferably, described to obtain assigned transaction information corresponding to the transaction request, further includes:
Obtain the page info of the self-aided terminal.
Compared to the prior art, what the present invention realized has the beneficial effect that
Above the present invention provides a kind of self-service dealing system and method, which includes self-aided terminal, channel server
And trading server.Transaction request is sent to trading server by channel server by self-aided terminal, by trading server
Transaction request and the processing result generation error code based on transaction request are managed, is identified as response identification corresponding to error code
When, assigned transaction information corresponding to transaction request is sent to seat system as channel server, to make end acquisition of attending a banquet
Assigned transaction information.Based on the present invention, it can be directly entered under certain particular transaction mistake scenes and attend a banquet online, and due to
End of attending a banquet gets assigned transaction information, this can greatly shorten the time of user call operator attendance, oral account transaction scene,
The omission of key message is avoided, customer issue response efficiency is promoted.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
The embodiment of invention for those of ordinary skill in the art without creative efforts, can also basis
The attached drawing of offer obtains other attached drawings.
Fig. 1 is the system architecture diagram of self-service dealing system provided in an embodiment of the present invention；
Fig. 2 is the method flow diagram of self-service dealing method provided in an embodiment of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
The embodiment of the present invention provides a kind of self-service dealing system, and the system architecture diagram of the system is as shown in Figure 1, comprising: from
Help terminal 10, the channel server 20 communicated to connect with self-aided terminal 10 and the transactional services communicated to connect with channel server 20
Device 30.
In the present embodiment, trading server 30 is the server for handling self-service dealing, and is divided into movement for self-service dealing
Application, the application of the end PC, ATM, VTM and the intelligence self-service channels such as sales counter are held, there are corresponding channel servers for each self-service channel
20, and there are corresponding self-aided terminals 10 under each self-service channel.Therefore, in self-service dealing system, trading server 30 is right
Answer at least one channel server 20, at least one corresponding self-aided terminal 10 of each channel server 20.
In addition, self-aided terminal 10 can be mobile phone in the present embodiment, it can also be laptop, can also be desktop
Brain can also be ATM machine etc., self-service dealing function may be implemented, the present embodiment does not limit this.
Self-aided terminal 10 is sent to channel server 20 for obtaining transaction request, and by transaction request.
In the present embodiment, self-aided terminal 10 operates available transaction request by customer in response input.
Channel server 20, for transaction request to be sent to trading server 30.
Trading server 30, the processing result generation error code for handling transaction request, and based on transaction request；It will be wrong
Error code is sent to channel server 20.
In the present embodiment, trading server 30 can be according to specified logical process transaction request, for example handles taking for client
Money is requested, and carries withdrawal amount in the withdrawal request, transaction errors occurs if withdrawal amount is greater than turnover per day, on the contrary
Do not have then.And once there are transaction errors, then generate error code corresponding with the processing result of trading processing.Channel server
20, it is also used to obtain the corresponding mark of error code, and in the case where being identified as response identification, obtains corresponding to transaction request
Assigned transaction information；Assigned transaction information is sent to seat system, so that seat system is that transaction request distribution attends a banquet end simultaneously
Assigned transaction information is sent to end of attending a banquet.
In the present embodiment, different error code corresponding marks are previously stored under the self-service channel in channel server 20；
Wherein, which includes response identification and is not responding to identify, for determining the error code range for response of attending a banquet online.
Specifically, the channel server 20 for obtaining assigned transaction information corresponding to transaction request, is specifically used for:
Error message corresponding to error code is obtained, and obtains customer information, operation trace corresponding to transaction request
With any one or more in type of transaction.
In the present embodiment, channel server 20 can obtain the error message of mapping error code from configuration file；It postpones
Deposit any one or more obtained in customer information, operation trace and type of transaction in log.
And be to avoid information leakage, sensitive information filtering can be carried out to from information obtained in log cache.In addition,
To prevent memory from overflowing, channel server 20 can also periodically empty the cache log.
In addition, helping operator attendance to understand particular transactions scene, for obtaining given transaction corresponding to transaction request
The channel server 20 of information, is also used to:
Obtain the page info of self-aided terminal 10.
In the present embodiment, channel server 20 can obtain page letter by calling the screenshotss function of self-aided terminal 10
Breath.
In some other embodiment, to make client understand transaction errors, channel server 20 is also used to:
Obtain error message corresponding to error code；Error message is sent to self-aided terminal 10；
Self-aided terminal 10 is also used to show error message.
In addition, attending a banquet online to realize that a key enters, self-aided terminal 10 is also used to:
While showing error message, display triggering key.
Channel server 20, specifically for obtaining the corresponding mark of error code when triggering key is performed trigger action,
And in the case where being identified as response identification, assigned transaction information corresponding to transaction request is obtained；Assigned transaction information is sent out
It send to seat system, holds so that seat system is attended a banquet for transaction request distribution and assigned transaction information is sent to end of attending a banquet.
In the present embodiment, triggering key is for prompting whether client enters consulting of attending a banquet online.And if triggering key quilt
Triggering, then be transmitted into request from self-aided terminal 10 to channel server 20, and channel server 20, which executes, at this time obtains error code
Corresponding mark and subsequent step.
In addition, end of attending a banquet can use in real time or the mode of delay outgoing call answers the original that transaction errors are sent for client
Cause, until guest operation.
Self-service dealing system provided in an embodiment of the present invention can be directly entered under certain particular transaction mistake scenes
Line is attended a banquet, and since end of attending a banquet gets assigned transaction information, this can greatly shorten user call operator attendance, oral account
The time for scene of trading avoids the omission of key message, promotes customer issue response efficiency.
The self-service dealing system provided based on the above embodiment, the embodiment of the present invention then provide a kind of self-service dealing method,
This method is applied to the channel server in self-service dealing system, and method flow diagram is as shown in Fig. 2, include the following steps:
S10 receives the transaction request that self-aided terminal is sent.
Transaction request is sent to trading server by S20, so that trading server is handled transaction request and asked based on transaction
The processing result generation error code asked.
S30 receives the error code that trading server is sent.
S40 obtains the corresponding mark of error code, and in the case where being identified as response identification, and it is right to obtain transaction request institute
The assigned transaction information answered.
Assigned transaction information is sent to seat system by S50, so that seat system is that transaction request distributes attend a banquet end and general
Assigned transaction information is sent to end of attending a banquet.
In some other embodiment, to make client understand transaction errors, the basis of self-service method of commerce out shown in Fig. 2
On, further include following steps:
Obtain error message corresponding to error code；
Error message is sent to self-aided terminal, so that self-aided terminal shows error message.
Optionally, assigned transaction information corresponding to transaction request is obtained, comprising:
Error message corresponding to error code is obtained, and obtains customer information, operation trace corresponding to transaction request
With any one or more in type of transaction.
Optionally, assigned transaction information corresponding to transaction request is obtained, further includes:
Obtain the page info of self-aided terminal.
Self-service dealing method provided in an embodiment of the present invention can be directly entered under certain particular transaction mistake scenes
Line is attended a banquet, and since end of attending a banquet gets assigned transaction information, this can greatly shorten user call operator attendance, oral account
The time for scene of trading avoids the omission of key message, promotes customer issue response efficiency.
A kind of self-service dealing system and method provided by the present invention is described in detail above, it is used herein
A specific example illustrates the principle and implementation of the invention, and the above embodiments are only used to help understand originally
The method and its core concept of invention；At the same time, for those skilled in the art, according to the thought of the present invention, specific
There will be changes in embodiment and application range, in conclusion the content of the present specification should not be construed as to of the invention
Limitation.
It should be noted that all the embodiments in this specification are described in a progressive manner, each embodiment weight
Point explanation is the difference from other embodiments, and the same or similar parts between the embodiments can be referred to each other.
For the device disclosed in the embodiment, since it is corresponded to the methods disclosed in the examples, so being described relatively simple, phase
Place is closed referring to method part illustration.
It should also be noted that, herein, relational terms such as first and second and the like are used merely to one
Entity or operation are distinguished with another entity or operation, without necessarily requiring or implying between these entities or operation
There are any actual relationship or orders.Moreover, the terms "include", "comprise" or its any other variant are intended to contain
Lid non-exclusive inclusion, so that the element that the process, method, article or equipment including a series of elements is intrinsic,
It further include either the element intrinsic for these process, method, article or equipments.In the absence of more restrictions,
The element limited by sentence "including a ...", it is not excluded that in the process, method, article or equipment including the element
In there is also other identical elements.
The foregoing description of the disclosed embodiments enables those skilled in the art to implement or use the present invention.
Various modifications to these embodiments will be readily apparent to those skilled in the art, as defined herein
General Principle can be realized in other embodiments without departing from the spirit or scope of the present invention.Therefore, of the invention
It is not intended to be limited to the embodiments shown herein, and is to fit to and the principles and novel features disclosed herein phase one
The widest scope of cause.
Claims (9)
1. a kind of self-service dealing system characterized by comprising self-aided terminal, the channel with self-aided terminal communication connection
Server and the trading server being connect with the channel server communication；
The self-aided terminal is sent to the channel server for obtaining transaction request, and by the transaction request；
The channel server, for the transaction request to be sent to the trading server；
The trading server, for handling the transaction request, and the processing result generation error based on the transaction request
Code；The error code is sent to the channel server；
The channel server is also used to obtain the corresponding mark of the error code, and in the feelings for being identified as response identification
Under condition, assigned transaction information corresponding to the transaction request is obtained；The assigned transaction information is sent to seat system, with
Make the seat system transaction request distribution attend a banquet to hold and the assigned transaction information is sent to the end of attending a banquet.
2. system according to claim 1, which is characterized in that the channel server is also used to:
Obtain error message corresponding to the error code；The error message is sent to the self-aided terminal；
The self-aided terminal is also used to show the error message.
3. system according to claim 2, which is characterized in that the self-aided terminal is also used to:
While showing the error message, display triggering key；
The channel server, it is corresponding specifically for when the triggering key is performed trigger action, obtaining the error code
Mark, and it is described be identified as response identification in the case where, obtain assigned transaction information corresponding to the transaction request；It will
The assigned transaction information is sent to seat system, so that the seat system is attended a banquet end and by institute for transaction request distribution
It states assigned transaction information and is sent to the end of attending a banquet.
4. system according to claim 1, which is characterized in that for obtaining given transaction corresponding to the transaction request
The channel server of information, is specifically used for:
Error message corresponding to the error code is obtained, and obtains customer information corresponding to the transaction request, operation
Any one or more in track and type of transaction.
5. system according to claim 4, which is characterized in that for obtaining given transaction corresponding to the transaction request
The channel server of information, is also used to:
Obtain the page info of the self-aided terminal.
6. a kind of self-service dealing method, which is characterized in that be applied to self-service dealing system described in Claims 1 to 5 any one
In the channel server, which comprises
Receive the transaction request that the self-aided terminal is sent；
The transaction request is sent to the trading server, so that the trading server handles the transaction request and base
In the processing result generation error code of the transaction request；
Receive the error code that the trading server is sent；
Obtain the corresponding mark of the error code, and it is described be identified as response identification in the case where, obtain the transaction request
Corresponding assigned transaction information；
The assigned transaction information is sent to seat system, so that the seat system is that the transaction request distributes end of attending a banquet
And the assigned transaction information is sent to the end of attending a banquet.
7. according to the method described in claim 6, it is characterized in that, the method also includes:
Obtain error message corresponding to the error code；
The error message is sent to the self-aided terminal, so that the self-aided terminal shows the error message.
8. according to the method described in claim 6, it is characterized in that, described obtain given transaction corresponding to the transaction request
Information, comprising:
Error message corresponding to the error code is obtained, and obtains customer information corresponding to the transaction request, operation
Any one or more in track and type of transaction.
9. according to the method described in claim 8, it is characterized in that, described obtain given transaction corresponding to the transaction request
Information, further includes:
Obtain the page info of the self-aided terminal.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811525322.2A CN109670869B (en) | 2018-12-13 | 2018-12-13 | Self-service transaction system and method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811525322.2A CN109670869B (en) | 2018-12-13 | 2018-12-13 | Self-service transaction system and method |
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| CN109670869A true CN109670869A (en) | 2019-04-23 |
| CN109670869B CN109670869B (en) | 2023-04-07 |
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| CN109670869B (en) | 2023-04-07 |
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