CN109656988B - Cloud computing-based service operation and maintenance method, device, equipment and readable storage medium - Google Patents
Cloud computing-based service operation and maintenance method, device, equipment and readable storage medium Download PDFInfo
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Abstract
The invention discloses a service operation and maintenance method, device and equipment based on cloud computing and a readable storage medium, wherein the method comprises the following steps: when a target processing request of a target service in a group enterprise is detected, acquiring the type of the target processing request, wherein the group enterprise comprises all sub-enterprises; acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service; the platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types. The invention solves the technical problem that the service data acquisition efficiency is low in the process of acquiring the service data of a large group enterprise with a plurality of sub-enterprises by the existing service operators.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a service operation and maintenance method, apparatus, device and readable storage medium based on cloud computing.
Background
At present, for a large group enterprise with multiple sub-enterprises, services are generally synchronously developed on multiple platforms corresponding to each sub-enterprise in multiple sub-enterprises, for example, a certain insurance product can be released on an a1 platform of an a1 enterprise to be purchased by a user on the a2 platform of the a1 enterprise, likewise, the insurance product can be released on a1 platform of the B enterprise to be purchased by a user on the a2 platform, likewise, the insurance product can be released on a B1 platform of the B1 enterprise to be purchased by a user on the B1 platform, and the like.
Disclosure of Invention
The invention mainly aims to provide a service operation and maintenance method, device and equipment based on cloud computing and a readable storage medium, and aims to solve the technical problem that service data acquisition efficiency is low in the process of acquiring service data of a large group enterprise with a plurality of sub-enterprises by existing service operators.
In order to achieve the above object, the present invention provides a service operation and maintenance method based on cloud computing, the service operation and maintenance method based on cloud computing includes:
when a target processing request of a target service in a group enterprise is detected, acquiring the type of the target processing request, wherein the group enterprise comprises all sub-enterprises;
Acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types.
Optionally, the step of obtaining a target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to obtain a processing result of the target service includes:
acquiring a target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to call each micro-service interface respectively corresponding to each platform interface layer to obtain a processing result of the target service;
The platform interface layer comprises each micro-service interface, and each micro-service interface is a unidirectional function interface matched with the target processing request type, wherein the target service of the corresponding sub-enterprise is distributed on each service platform.
Optionally, the step of acquiring the type of the target processing request when the target processing request of the target service in the group enterprise is detected includes:
when a target processing request of a target service in a group enterprise is detected, acquiring keyword information carried by the target processing request;
obtaining target attribute tendency categories of the keyword information, and selecting target classification modes consistent with the target attribute tendency categories from a pre-stored request classification mode library, wherein the attribute tendency categories comprise screening function attribute tendency and query accounting function attribute tendency, and the attribute tendency categories have a one-to-one mapping relation with the request classification modes;
And acquiring the types of each processing request corresponding to the target classification mode, selecting the type matched with the keyword information from the types of each processing request, and taking the type of the processing request matched with the keyword information as the type of the target processing request.
Optionally, the step of obtaining the target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer includes:
selecting target platform service layers matched with the target processing request types, acquiring the number of the target platform service layers, and judging whether the number of the target platform service layers is a plurality of;
if the number of the target platform service layers is a plurality of, acquiring the number of times that each target platform service layer is called in the past historical time period;
The target platform service layers are ranked in priority based on the number of times that each target platform service layer is called from high to low;
And selecting a target platform service layer with the highest priority based on the priority ordering, and calling each platform interface layer of the target platform service layer with the highest priority.
Optionally, after the step of prioritizing the target platform service layers based on the number of times the respective target platform service layers are invoked, the method further includes:
Acquiring and based on a first association relation between pre-stored priority orders and first scores of all the platform service layers, obtaining first target scores of all the target platform service layers;
Acquiring the current to-be-processed target service number of each target platform service layer, and acquiring a second association relation between the pre-stored to-be-processed service number and a second score of each platform service layer to obtain a second target score of each target platform service layer;
Adding the first target score and the second target score corresponding to each target platform service layer to obtain a comprehensive target score of each target platform service layer;
and selecting the target platform service layer with the highest comprehensive target score, and calling each micro-service interface of the target platform service layer with the highest comprehensive target score.
Optionally, the step of obtaining the target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to obtain the processing result of the target service includes:
Feeding back a processing result of the target service and generating a feedback record of the processing result;
the feedback record includes the processing time of the target processing request, the feedback time for feeding back the processing result and the processing result.
Optionally, after the step of feeding back the processing result of the target service and generating a feedback record of the processing result, the method includes:
Acquiring a user terminal account corresponding to the target processing request, and transmitting a feedback record of the processing result to the user terminal based on the user terminal account;
and after the transmission is completed, associating the user terminal account with the target platform service layer.
The invention also provides a service operation and maintenance device based on cloud computing, which comprises:
The system comprises a first acquisition module, a second acquisition module and a third acquisition module, wherein the first acquisition module is used for acquiring the type of a target processing request of a target service in a group-type enterprise when the target processing request is detected, and the group-type enterprise comprises all sub-enterprises;
The second acquisition module is used for acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types.
Optionally, the second obtaining module includes:
The first acquisition unit is used for acquiring a target platform service layer matched with the target processing request type so as to call each platform interface layer of the target platform service layer and call each micro-service interface respectively corresponding to each platform interface layer so as to obtain a processing result of the target service;
The platform interface layer comprises each micro-service interface, and each micro-service interface is a unidirectional function interface matched with the target processing request type, wherein the target service of the corresponding sub-enterprise is distributed on each service platform.
Optionally, the first acquisition module includes:
The second acquisition unit is used for acquiring keyword information carried by a target processing request when the target processing request of a target service in a group enterprise is detected;
The third obtaining unit is used for obtaining target attribute trend categories of the keyword information so as to select target classification modes consistent with the target attribute trend categories from a pre-stored request classification mode library, wherein the attribute trend categories comprise screening function attribute trends and inquiry accounting function attribute trends, and the attribute trend categories have a one-to-one mapping relation with the request classification modes;
And a fourth obtaining unit, configured to obtain types of each processing request corresponding to the target classification mode, select a type matched with the keyword information from the types of each processing request, and use the type of the processing request matched with the keyword information as the type of the target processing request.
Optionally, the second acquisition module further includes:
the first selecting unit is used for selecting target platform service layers matched with the target processing request types, acquiring the number of the target platform service layers and judging whether the number of the target platform service layers is a plurality of;
a fifth obtaining unit, configured to obtain, if the number of the target platform service layers is multiple, the number of times that each target platform service layer is called in the past history period;
The sorting unit is used for sorting the priority of the target platform service layers from high to low based on the number of times that each target platform service layer is called;
And the second selecting unit is used for selecting the target platform service layer with the highest priority based on the priority ordering and calling each platform interface layer of the target platform service layer with the highest priority.
Optionally, the second acquisition module further includes:
A sixth obtaining unit, configured to obtain a first target score of each target platform service layer based on a first association relationship between a pre-stored priority ranking and a first score of each platform service layer;
A seventh obtaining unit, configured to obtain a current number of target services to be processed of each target platform service layer, and obtain a second association relationship between a pre-stored number of services to be processed and a second score of each platform service layer, so as to obtain a second target score of each target platform service layer;
the addition processing unit is used for adding the first target score and the second target score corresponding to each target platform service layer to obtain a comprehensive target score of each target platform service layer;
and the third selecting unit is used for selecting the target platform service layer with the highest comprehensive target score and calling each micro-service interface of the target platform service layer with the highest comprehensive target score.
Optionally, the service operation and maintenance device based on cloud computing further comprises:
The feedback module is used for feeding back the processing result of the target service and generating a feedback record of the processing result;
the feedback record includes the processing time of the target processing request, the feedback time for feeding back the processing result and the processing result.
Optionally, the service operation and maintenance device based on cloud computing further comprises:
The third acquisition module is used for acquiring a user end account corresponding to the target processing request and transmitting a feedback record of the processing result to the user end based on the user end account;
and the association module is used for associating the user terminal account with the target platform service layer after the transmission is completed.
In addition, in order to achieve the above object, the present invention further provides a service operation and maintenance device based on cloud computing, where the service operation and maintenance device based on cloud computing includes: memory, processor, communication bus and service operation and maintenance program based on cloud computing stored on the memory,
The communication bus is used for realizing communication connection between the processor and the memory;
The processor is configured to execute the cloud computing-based service operation and maintenance program to implement the following steps:
when a target processing request of a target service in a group enterprise is detected, acquiring the type of the target processing request, wherein the group enterprise comprises all sub-enterprises;
Acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types.
In addition, to achieve the above object, the present invention also provides a readable storage medium storing one or more programs executable by one or more processors for:
when a target processing request of a target service in a group enterprise is detected, acquiring the type of the target processing request, wherein the group enterprise comprises all sub-enterprises;
Acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types.
The method comprises the steps of obtaining the type of a target processing request when the target processing request of a target service in a group-type enterprise is detected, wherein the group-type enterprise comprises all sub-enterprises; acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service; the platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types. In the application, the user side does not manually call the data of the target business which is issued on each sub-business and corresponds to each platform, but realizes the processing result of the target business by the set target platform service layer and the platform interface layer subordinate to the target platform service layer, namely realizes the automatic acquisition of the data of the target business when the target processing request of the target business in the group business is detected, thereby solving the technical problem of low service data acquisition efficiency in the process of acquiring the service data of a large-scale group business with a plurality of sub-businesses by the prior service operators.
Drawings
Fig. 1 is a schematic flow chart of a first embodiment of a service operation and maintenance method based on cloud computing according to the present invention;
Fig. 2 is a detailed flowchart of a step of obtaining a type of a target processing request when the target processing request of a target service in a group enterprise is detected in a second embodiment of a cloud computing-based service operation and maintenance method of the present invention;
FIG. 3 is a schematic diagram of a device architecture of a hardware operating environment involved in a method according to an embodiment of the present invention.
The achievement of the objects, functional features and advantages of the present invention will be further described with reference to the accompanying drawings, in conjunction with the embodiments.
Detailed Description
It should be understood that the specific embodiments described herein are for purposes of illustration only and are not intended to limit the scope of the invention.
The invention provides a service operation and maintenance method based on cloud computing, in a first embodiment of the service operation and maintenance method based on cloud computing of the invention, referring to fig. 1, the service operation and maintenance method based on cloud computing comprises the following steps:
Step S10, when a target processing request of a target service in a group enterprise is detected, acquiring the type of the target processing request, wherein the group enterprise comprises all sub-enterprises;
step S20, obtaining a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types.
The method comprises the following specific steps:
Step S10, when a target processing request of a target service in a group enterprise is detected, acquiring the type of the target processing request, wherein the group enterprise comprises all sub-enterprises;
It should be noted that, in this embodiment, the service operation and maintenance method based on cloud computing is applied to a service operation and maintenance system, where each type of loan service and insurance service are involved in the service operation and maintenance system, for example, a loan assisting service, a loan issuing service, an unexpected insurance service, a life insurance service, a no-insurance service, etc., where the service operation and maintenance system correspondingly develops a micro service interface for each specific function of each specific service, i.e., for each specific service, a plurality of micro service interfaces are correspondingly provided in the service operation and maintenance system, where the plurality of micro service interfaces and the specific service functions corresponding to the specific service have a one-to-one mapping relationship, i.e., specific service functions are different, and the micro service interfaces are different, where the micro service interfaces are essentially a set of public gateway interfaces based on the specific service design of an enterprise, that is, where the different micro service interfaces have different preset rules or functions, so as to implement a corresponding single function, for example, a single function may be such as performing a query based on a policy number to apply for S insurance service, a query based on a policy number, a service may be further arranged in order, and a service name may be further arranged for each service interface in order, and a service may be different from the specific service interface to a specific service interface. Since the same service is synchronously performed on a plurality of platforms, there are micro service interfaces corresponding to different platforms or the same function interfacing with different platforms for the same service.
In the service operation and maintenance system, the platform interface layer is encapsulated and arranged on the micro service interfaces corresponding to different platforms or the same function of the micro service interfaces connected with different platforms, so as to manage the micro service interfaces of the same service of different platforms.
For the explanation of the specific embodiment, in the service operation and maintenance system, each micro-service interface with different functions is developed for Q loan service, wherein the function of one micro-service interface is to query the application state of B loan service based on policy numbers, and the Q loan service has business on Q1, Q2 and other platforms, so in the service operation and maintenance system, different micro-service interfaces for querying the application state of Q loan service based on policy numbers, which are connected with the Q1, Q2 and other platforms, are provided, and the different micro-service interfaces for querying the application state of Q loan service based on policy numbers on different platforms are the platform interface layers.
In this embodiment, in the service operation and maintenance system, the platform service layer is further encapsulated, that is, on the platform interface layer corresponding to or interfacing with the same function of different sub-enterprises, the platform service layer is encapsulated and set to manage each platform interface layer of the same function of the same service of different sub-enterprises, and it should be noted that, there is a one-to-one mapping relationship between the platform service layer and a specific service function corresponding to a specific service, and because each platform service layer corresponding to different functions is on different sub-enterprises, for each service, a plurality of platform service layers corresponding to each sub-enterprise have a plurality of platform service layers, and in this embodiment, a plurality of platform service layers of each sub-enterprise of each specific service are orderly arranged, and a orderly arrangement manner of each platform service layer and a orderly arrangement manner of each platform interface layer may be the same.
Based on the service operation and maintenance system, in this embodiment, when a target processing request of a target service in a group-type enterprise is detected, a type of the target processing request is obtained, where the group-type enterprise includes all sub-enterprises, and the target service is a service input by a user side or selected in the service operation and maintenance system, after the target service is obtained, the target processing request of the target service is generated based on a processing requirement input by touching or clicking by the user side, where the target processing request carries a name of the target service, keyword information of the target service, and the like, and it is to be noted that, in this embodiment, after the target processing request is obtained, the type of the target processing request is subjected to type division processing, and the type division processing of the target processing request is mainly referred to a function type of the target processing request. The type of target processing is partitioned to find a matching platform service layer.
Specifically, referring to fig. 2, when a target processing request of a target service in a group enterprise is detected, the step of acquiring a type of the target processing request includes:
step S11, when a target processing request of a target service in a group enterprise is detected, acquiring keyword information carried by the target processing request;
In this embodiment, the keyword information carried by the target processing request is first obtained, which is described in the specific embodiment, and the service operation and maintenance system obtains the keyword information of the "B loan service", "identity card number", and "amount to be repayment" input by the user side, and in addition, for example, the service operation and maintenance system also obtains the keyword information of the "a insurance service", "policy number", and "screening" input by the user side.
Step S12, obtaining target attribute trend categories of the keyword information, and selecting target classification modes consistent with the target attribute trend categories from a pre-stored request classification mode library, wherein the attribute trend categories comprise screening function attribute trends and inquiry accounting function attribute trends, and the attribute trend categories have a one-to-one mapping relation with the request classification modes;
Because the most frequent use and the most frequent use are screening functions in the business operation and maintenance system, the platform service layer of the business operation and maintenance system is firstly classified into a screening function platform service layer set and a query accounting function platform service layer set, namely, the screening function platform service layer set and the query accounting function platform service layer set are different in a determining mode or a classifying mode of specific types of the platform service layers, for example, the screening function platform service layer set classifies each platform service layer according to screening parameters, for example, the screening parameters can be policy numbers or time, and the query accounting function platform service layer set classifies each platform service layer according to function types, so that in the embodiment, when the obtained target processing request is received in the business operation and maintenance system, the specific judging mode is that the platform service layer corresponding to the target processing request belongs to the screening function platform service layer set or the query accounting function platform service layer set, and the specific judging mode is that: according to the target attribute trend category of the keyword information, the classification of the platform service layer corresponding to the request of the target processing request is obtained, for example, if the keyword information is "A insurance service", "policy number", "screening", the platform service layer corresponding to the request of the target processing request belongs to a screening function platform service layer set, and the keyword information of "B loan service", "identity card number", "amount to be repayment" belongs to a query accounting function platform service layer set. It should be noted that, the keyword information may be input or selected from each keyword selection box of the service operation and maintenance interface, and in addition, a preset keyword library corresponding to each of the screening function and other functions, such as the query accounting function, exists in the service operation and maintenance system, so as to accurately obtain the target attribute tendency category of the keyword information, so as to obtain a corresponding target classification mode, that is, a one-to-one mapping relationship exists between the target attribute tendency category of the keyword information and the request classification mode.
Step S13, obtaining the types of the processing requests corresponding to the target classification mode, selecting the type matched with the keyword information from the types of the processing requests, and taking the type of the processing request matched with the keyword information as the type of the target processing request.
In this embodiment, the type of each processing request corresponding to the target classification mode is also obtained, after the type of each processing request corresponding to the target classification mode is obtained, the type matched with the keyword information is also selected from the types of each processing request, and the type of the processing request matched with the keyword information is used as the type of the target processing request, that is, in this embodiment, the target platform service layer set to which the platform service layer corresponding to the target processing request belongs is selected first, and then the type of the target processing request is obtained by searching from the target platform interface layer set according to the keyword information carried in the processing request.
Step S20, obtaining a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types.
In this embodiment, a target platform service layer set is obtained from a pre-stored platform service layer interface library of the enterprise, and a target platform service layer set matched with the target processing request type is obtained from the target platform service layer set, for example, the target platform service layer set is a screening function platform service layer set, and if the keyword information is "a insurance service", "policy number", "screening" and "application state", then a target platform service layer searching for the application state according to the policy number is searched for from the screening function platform service layer set, so as to call each platform interface layer searching for the application state according to the policy number.
The step of obtaining the target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to obtain the processing result of the target service comprises the following steps:
step S21, a target platform service layer matched with the target processing request type is obtained, so that each platform interface layer of the target platform service layer is called, each micro-service interface respectively corresponding to each platform interface layer is called, and a processing result of the target service is obtained;
The platform interface layer comprises each micro-service interface, and each micro-service interface is a unidirectional function interface matched with the target processing request type, wherein the target service of the corresponding sub-enterprise is distributed on each service platform.
In this embodiment, each platform interface layer is called, that is, each micro service interface of each platform interface layer is called, where each micro service interface is a unidirectional function interface that is distributed on each corresponding service platform and matches with the target processing request type, so as to obtain a processing result of the target service, for example, the corresponding application state is obtained by searching according to a policy number.
In this embodiment, the step of obtaining the target platform service layer matching the target processing request type to call each platform interface layer of the target platform service layer to obtain the processing result of the target service includes:
Step S30, feeding back the processing result of the target service and generating a feedback record of the processing result;
the feedback record includes the processing time of the target processing request, the feedback time for feeding back the processing result and the processing result.
In this embodiment, after the processing result of the target service is obtained, the processing result of the target service is fed back to the user side and displayed, and after the feedback, a feedback record corresponding to the processing result of the target service is also generated for subsequent query, where the feedback record includes the processing time of the target processing request, the feedback time for feeding back the processing result, and the processing result.
The method comprises the steps of obtaining the type of a target processing request when the target processing request of a target service in a group-type enterprise is detected, wherein the group-type enterprise comprises all sub-enterprises; acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service; the platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types. In the application, the user side does not manually call the data of the target business which is issued on each sub-business and corresponds to each platform, but realizes the processing result of the target business by the set target platform service layer and the platform interface layer subordinate to the target platform service layer, namely realizes the automatic acquisition of the data of the target business when the target processing request of the target business in the group business is detected, thereby solving the technical problem of low service data acquisition efficiency in the process of acquiring the service data of a large-scale group business with a plurality of sub-businesses by the prior service operators.
Further, the present invention provides another embodiment of the business operation and maintenance method, in this embodiment, the step of obtaining a target platform service layer matching the target processing request type to call each platform service layer of the target platform service layer includes:
Step S22, selecting target platform service layers matched with the target processing request types, acquiring the number of the target platform service layers, and judging whether the number of the target platform service layers is a plurality of;
In this embodiment, there may be multiple target platform service layers in the service operation and maintenance system that meet the requirements, for example, the multiple platform service layers may all find the application state of the policy according to the policy number, so that the multiple platform service layers that can all find the application state of the policy according to the policy number are all target platform service layers, and in this embodiment, when selecting a target platform service layer that matches the target processing request type, the number of the target platform service layers is obtained, and whether the number of the target platform service layers is multiple is determined.
Step S23, if the number of the target platform service layers is a plurality of, acquiring the number of times that each target platform service layer is called in the past history time period;
The more times the target platform service layer is called, the more the target platform service layer can meet the requirement, so that if the number of the target platform service layers is multiple, the times of calling the target platform service layers in the past historical time period are obtained, and the most preferable platform service layer is determined from the multiple target platform service layers according to the times of calling.
Step S24, sorting the priority of the target platform service layers from high to low based on the number of times that each target platform service layer is called;
In this embodiment, after the number of times that each target platform service layer is called is obtained, the target platform service layers are prioritized based on the number of times that each target platform service layer is called from high to low.
Step S24, selecting a target platform service layer with the highest priority based on the priority ordering, and calling each platform service layer of the target platform service layer with the highest priority.
In this embodiment, after the priority ranking is obtained, a target platform service layer with the highest priority is selected, and each micro service interface of the target platform service layer with the highest priority is called, so that the processing result of the target service is obtained most rapidly.
The step of prioritizing the target platform service layers based on the number of times the plurality of target platform service layers are called from high to low further comprises:
Step S241, obtaining and based on a first association relation between pre-stored priority orders and first scores of all platform service layers, obtaining first target scores of all target platform service layers;
In this embodiment, in addition to ranking the plurality of target platform service layers from the prioritization dimension, the plurality of target platform service layers are comprehensively ranked by integrating the number of target services currently to be processed. Specifically, the business operation and maintenance system pre-stores a first association relation between the priority ordering and the first score of each platform service layer to obtain the first target score of each target platform service layer. Wherein the higher the priority, the higher the first target score for the target platform service layer.
Step S242, obtaining the current number of target services to be processed of each target platform service layer, and obtaining a second association relationship between the pre-stored number of services to be processed and a second score of each platform service layer, so as to obtain a second target score of each target platform service layer;
after the first target score is obtained, the current target service number to be processed of each target platform service layer is obtained, and a second association relation between the pre-stored service number to be processed and the second score of each platform service layer is obtained, so that the second target score of each target platform service layer is obtained, wherein the smaller the service number to be processed is, the higher the second target score is.
Step S243, the first target score and the second target score corresponding to each platform service layer are processed in an additively mode, and the comprehensive target score of each target platform service layer is obtained;
after the first target score and the second target score of each target platform service layer are obtained, the first target score and the second target score corresponding to each platform service layer are processed in a additively mode, and the comprehensive target score of each target platform service layer is obtained.
Step S244, selecting the target platform service layer with the highest comprehensive target score, and calling each micro-service interface of the target platform service layer with the highest comprehensive target score.
And selecting the target platform service layer with the highest comprehensive target score, and calling each micro-service interface of the target platform service layer with the highest comprehensive target score. Namely, selecting a target platform service layer with high priority order and a small number of to-be-processed services as an optimal platform service layer, and calling corresponding micro-service interfaces.
In this embodiment, the number of target platform service layers is obtained by selecting target platform service layers matched with the target processing request type, and whether the number of target platform service layers is a plurality of target platform service layers is determined; if the number of the target platform service layers is a plurality of, acquiring the number of times that each target platform service layer is called in the past historical time period; the target platform service layers are ranked in priority based on the number of times that each target platform service layer is called from high to low; and selecting a target platform service layer with the highest priority based on the priority ordering, and calling each micro-service interface of the target platform service layer with the highest priority. In this embodiment, each micro service interface of the target platform service layer with the highest priority is selected, so that the efficiency of service operation and maintenance can be improved.
Further, the present invention provides another embodiment of a service operation and maintenance method, in this embodiment, after the step of feeding back the processing result of the target service and generating a feedback record of the processing result, the method includes:
Step S40, a user end account corresponding to the target processing request is obtained, and a feedback record of the processing result is sent to the user end based on the user end account;
In this embodiment, after the feedback record of the processing result is generated, a user account corresponding to the target processing request is obtained, and the feedback record of the processing result is sent to the user based on the user account, so that the user account is obtained and saved in a trial.
And step S50, after the transmission is completed, associating the user terminal account with the target platform service layer.
Because the user account is very likely to need to query the corresponding target service for multiple times, after the transmission is completed, the user account is associated with the target platform service layer so as to directly call the target platform service layer for processing the target service next time.
In this embodiment, a feedback record of the processing result is sent to the user side based on the user side account by acquiring the user side account corresponding to the target processing request; after the transmission is completed, the user terminal account and the target platform service layer are associated, so that the operation and maintenance personnel can process the target service as quickly as possible.
Referring to fig. 3, fig. 3 is a schematic device structure diagram of a hardware running environment according to an embodiment of the present invention.
The service operation and maintenance device based on cloud computing in the embodiment of the invention can be a PC, or can be terminal devices such as a smart phone, a tablet personal computer, an electronic book reader, an MP3 (Moving Picture Experts Group Audio Layer III, dynamic image expert compression standard audio layer 3) player, an MP4 (Moving Picture Experts Group Audio Layer IV, dynamic image expert compression standard audio layer 3) player, a portable computer and the like.
As shown in fig. 3, the cloud computing-based business operation device may include: a processor 1001, such as a CPU, memory 1005, and a communication bus 1002. Wherein a communication bus 1002 is used to enable connected communication between the processor 1001 and a memory 1005. The memory 1005 may be a high-speed RAM memory or a stable memory (non-volatile memory), such as a disk memory. The memory 1005 may also optionally be a storage device separate from the processor 1001 described above.
Optionally, the cloud computing-based service operation and maintenance device may further include a target user interface, a network interface, a camera, an RF (Radio Frequency) circuit, a sensor, an audio circuit, a WiFi module, and the like. The target user interface may comprise a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the selectable target user interface may further comprise a standard wired interface, a wireless interface. The network interface may optionally include a standard wired interface, a wireless interface (e.g., WI-FI interface).
Those skilled in the art will appreciate that the cloud computing based business operations device architecture shown in fig. 3 does not constitute a limitation of the cloud computing based business operations device, and may include more or fewer components than illustrated, or may combine certain components, or may be a different arrangement of components.
As shown in fig. 3, an operating system, a network communication module, and a cloud computing-based business operation and maintenance program may be included in a memory 1005 as one type of computer storage medium. The operating system is a program that manages and controls cloud computing-based business operations and maintenance device hardware and software resources, supporting the operation of cloud computing-based business operations and maintenance programs, as well as other software and/or programs. The network communication module is used for realizing communication among components in the memory 1005 and communication with other hardware and software in the service operation and maintenance equipment based on cloud computing.
In the cloud computing-based service operation and maintenance device shown in fig. 3, the processor 1001 is configured to execute a cloud computing-based service operation and maintenance program stored in the memory 1005, to implement the steps of the cloud computing-based service operation and maintenance method described in any one of the foregoing.
The specific implementation manner of the service operation and maintenance device based on cloud computing is basically the same as that of each embodiment of the service operation and maintenance method based on cloud computing, and is not repeated here.
The invention also provides a service operation and maintenance device based on cloud computing, which comprises:
The system comprises a first acquisition module, a second acquisition module and a third acquisition module, wherein the first acquisition module is used for acquiring the type of a target processing request of a target service in a group-type enterprise when the target processing request is detected, and the group-type enterprise comprises all sub-enterprises;
The second acquisition module is used for acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types.
The specific implementation manner of the service operation and maintenance device based on cloud computing is basically the same as that of each embodiment of the service operation and maintenance method based on cloud computing, and is not repeated here.
The present invention provides a readable storage medium storing one or more programs executable by one or more processors for implementing the steps of the cloud computing-based business operation and maintenance method described in any of the above.
The specific implementation manner of the readable storage medium of the present invention is basically the same as the above embodiments of the service operation and maintenance method based on cloud computing, and will not be described herein.
The foregoing description is only of the preferred embodiments of the present invention, and is not intended to limit the scope of the invention, but rather is intended to cover any equivalents of the structures or equivalent processes disclosed herein, or any application, directly or indirectly, within the scope of the invention.
Claims (7)
1. The service operation and maintenance method based on cloud computing is characterized by comprising the following steps of:
when a target processing request of a target service in a group enterprise is detected, acquiring the type of the target processing request, wherein the group enterprise comprises all sub-enterprises;
Acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types;
the step of obtaining the target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to obtain the processing result of the target service comprises the following steps:
acquiring a target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to call each micro-service interface respectively corresponding to each platform interface layer to obtain a processing result of the target service;
The platform interface layer comprises each micro-service interface, wherein each micro-service interface is a unidirectional function interface matched with the target processing request type and distributed on each service platform corresponding to the target service of a sub-enterprise, and for the same service, micro-service interfaces corresponding to different platforms or the same function of the same platform are available;
The step of obtaining the target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer comprises the following steps:
selecting target platform service layers matched with the target processing request types, acquiring the number of the target platform service layers, and judging whether the number of the target platform service layers is a plurality of;
if the number of the target platform service layers is a plurality of, acquiring the number of times that each target platform service layer is called in the past historical time period;
The target platform service layers are ranked in priority based on the number of times that each target platform service layer is called from high to low;
selecting a target platform service layer with the highest priority based on the priority ordering, and calling each platform interface layer of the target platform service layer with the highest priority;
the step of prioritizing the target platform service layers based on the number of times the target platform service layers are called from high to low further includes:
Acquiring and based on a first association relation between pre-stored priority orders and first scores of all the platform service layers, obtaining first target scores of all the target platform service layers;
Acquiring the current to-be-processed target service number of each target platform service layer, and acquiring a second association relation between the pre-stored to-be-processed service number and a second score of each platform service layer to obtain a second target score of each target platform service layer;
adding the first target score and the second target score corresponding to each target platform service layer to obtain a comprehensive target score of each target platform service layer;
and selecting the target platform service layer with the highest comprehensive target score, and calling each micro-service interface of the target platform service layer with the highest comprehensive target score.
2. The cloud computing-based business operation and maintenance method of claim 1, wherein the step of acquiring the type of the target processing request when the target processing request of the target business in the group enterprise is detected comprises:
when a target processing request of a target service in a group enterprise is detected, acquiring keyword information carried by the target processing request;
obtaining target attribute tendency categories of the keyword information, and selecting target classification modes consistent with the target attribute tendency categories from a pre-stored request classification mode library, wherein the attribute tendency categories comprise screening function attribute tendency and query accounting function attribute tendency, and the attribute tendency categories have a one-to-one mapping relation with the request classification modes;
And acquiring the types of each processing request corresponding to the target classification mode, selecting the type matched with the keyword information from the types of each processing request, and taking the type of the processing request matched with the keyword information as the type of the target processing request.
3. The cloud computing-based business operation and maintenance method according to claim 1, wherein the step of obtaining a target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to obtain the processing result of the target business comprises:
Feeding back a processing result of the target service and generating a feedback record of the processing result;
the feedback record includes the processing time of the target processing request, the feedback time for feeding back the processing result and the processing result.
4. The cloud computing-based business operation and maintenance method as claimed in claim 3, wherein the step of feeding back the processing result of the target business and generating a feedback record of the processing result comprises:
Acquiring a user terminal account corresponding to the target processing request, and transmitting a feedback record of the processing result to the user terminal based on the user terminal account;
and after the transmission is completed, associating the user terminal account with the target platform service layer.
5. The service operation and maintenance device based on cloud computing is characterized by comprising:
The system comprises a first acquisition module, a second acquisition module and a third acquisition module, wherein the first acquisition module is used for acquiring the type of a target processing request of a target service in a group-type enterprise when the target processing request is detected, and the group-type enterprise comprises all sub-enterprises;
The second acquisition module is used for acquiring a target platform service layer matched with the target processing request type from a pre-stored platform service layer interface library so as to call each platform interface layer of the target platform service layer to obtain a processing result of the target service;
The platform interface layers are functional interfaces, wherein the target business is distributed in corresponding sub-enterprises and matched with the target processing request types;
The second obtaining module is configured to implement:
acquiring a target platform service layer matched with the target processing request type to call each platform interface layer of the target platform service layer to call each micro-service interface respectively corresponding to each platform interface layer to obtain a processing result of the target service;
The platform interface layer comprises each micro-service interface, wherein each micro-service interface is a unidirectional function interface matched with the target processing request type and distributed on each service platform corresponding to the target service of a sub-enterprise, and for the same service, micro-service interfaces corresponding to different platforms or the same function of the same platform are available;
the service operation and maintenance device based on cloud computing is used for realizing:
selecting target platform service layers matched with the target processing request types, acquiring the number of the target platform service layers, and judging whether the number of the target platform service layers is a plurality of;
if the number of the target platform service layers is a plurality of, acquiring the number of times that each target platform service layer is called in the past historical time period;
The target platform service layers are ranked in priority based on the number of times that each target platform service layer is called from high to low;
selecting a target platform service layer with the highest priority based on the priority ordering, and calling each platform interface layer of the target platform service layer with the highest priority;
the service operation and maintenance device based on cloud computing is used for realizing:
Acquiring and based on a first association relation between pre-stored priority orders and first scores of all the platform service layers, obtaining first target scores of all the target platform service layers;
Acquiring the current to-be-processed target service number of each target platform service layer, and acquiring a second association relation between the pre-stored to-be-processed service number and a second score of each platform service layer to obtain a second target score of each target platform service layer;
adding the first target score and the second target score corresponding to each target platform service layer to obtain a comprehensive target score of each target platform service layer;
and selecting the target platform service layer with the highest comprehensive target score, and calling each micro-service interface of the target platform service layer with the highest comprehensive target score.
6. The service operation and maintenance device based on cloud computing is characterized by comprising: memory, processor, communication bus and service operation and maintenance program based on cloud computing stored on the memory,
The communication bus is used for realizing communication connection between the processor and the memory;
the processor is configured to execute the cloud computing-based business operation and maintenance program to implement the steps of the cloud computing-based business operation and maintenance method according to any one of claims 1 to 4.
7. A readable storage medium, wherein a cloud computing based business operation and maintenance program is stored on the readable storage medium, and when executed by a processor, the cloud computing based business operation and maintenance program implements the steps of the cloud computing based business operation and maintenance method according to any one of claims 1 to 4.
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| CN110517129A (en) * | 2019-08-28 | 2019-11-29 | 深圳前海微众银行股份有限公司 | Integrated operation method, apparatus, equipment and computer readable storage medium |
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