CN109639660A - Electricity pin outgoing call management system - Google Patents
Electricity pin outgoing call management system Download PDFInfo
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- CN109639660A CN109639660A CN201811481455.4A CN201811481455A CN109639660A CN 109639660 A CN109639660 A CN 109639660A CN 201811481455 A CN201811481455 A CN 201811481455A CN 109639660 A CN109639660 A CN 109639660A
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- outgoing call
- unit
- management system
- module
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- 230000005611 electricity Effects 0.000 title claims abstract description 32
- 238000012795 verification Methods 0.000 claims abstract description 12
- 238000006243 chemical reaction Methods 0.000 claims description 24
- 238000004458 analytical method Methods 0.000 claims description 7
- 238000004891 communication Methods 0.000 abstract description 10
- 238000000034 method Methods 0.000 description 4
- 230000005236 sound signal Effects 0.000 description 3
- 238000010586 diagram Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- VBMOHECZZWVLFJ-GXTUVTBFSA-N (2s)-2-[[(2s)-6-amino-2-[[(2s)-6-amino-2-[[(2s,3r)-2-[[(2s,3r)-2-[[(2s)-6-amino-2-[[(2s)-2-[[(2s)-6-amino-2-[[(2s)-2-[[(2s)-2-[[(2s)-2,6-diaminohexanoyl]amino]-5-(diaminomethylideneamino)pentanoyl]amino]propanoyl]amino]hexanoyl]amino]propanoyl]amino]hexan Chemical compound NC(N)=NCCC[C@@H](C(O)=O)NC(=O)[C@H](CCCCN)NC(=O)[C@H](CCCCN)NC(=O)[C@H]([C@@H](C)O)NC(=O)[C@H]([C@H](O)C)NC(=O)[C@H](CCCCN)NC(=O)[C@H](C)NC(=O)[C@H](CCCCN)NC(=O)[C@H](C)NC(=O)[C@H](CCCN=C(N)N)NC(=O)[C@@H](N)CCCCN VBMOHECZZWVLFJ-GXTUVTBFSA-N 0.000 description 1
- 101100217298 Mus musculus Aspm gene Proteins 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000009850 completed effect Effects 0.000 description 1
- 235000013399 edible fruits Nutrition 0.000 description 1
- 108010068904 lysyl-arginyl-alanyl-lysyl-alanyl-lysyl-threonyl-threonyl-lysyl-lysyl-arginine Proteins 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 231100000279 safety data Toxicity 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/08—Protocols specially adapted for terminal emulation, e.g. Telnet
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/04—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
- H04L63/0428—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the data content is protected, e.g. by encrypting or encapsulating the payload
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/083—Network architectures or network communication protocols for network security for authentication of entities using passwords
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/102—Entity profiles
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Security & Cryptography (AREA)
- Computer Networks & Wireless Communication (AREA)
- Computer Hardware Design (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Computational Linguistics (AREA)
- Power Engineering (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Telephonic Communication Services (AREA)
- Telephone Function (AREA)
Abstract
The invention discloses a kind of electricity pin outgoing call management systems, including registering unit, login unit, Authority Verification unit, outgoing call data uploading unit, resolution unit, the first calling unit and the second calling unit；Registering unit is used for the register account number by way of username and password；Unit is logged in be used to log in electricity pin outgoing call management system by username and password；Authority Verification unit is used to obtain the personal information of user, and obtains the operating right range of user；Outgoing call data uploading unit is for uploading outgoing call data；Receiving unit is for receiving outgoing call data；Resolution unit obtains parsing result for parsing to outgoing call data；First calling unit is used to carry out outgoing call according to parsing result；Second calling unit is used to carry out recall by outgoing call side to what is do not answered during outgoing call.Implement electricity pin outgoing call management system of the invention, has the advantages that the safety that outgoing call data can be parsed, can guarantee with data communication.
Description
Technical field
The present invention relates to electricity to sell outgoing call field, in particular to a kind of electricity pin outgoing call management system.
Background technique
With communication technology application increasingly extensive in social every field, enterprise is in order to preferably publicize oneself production
Product keep good relationship with client, improve after sale with pre-sales service, need to set up special contact staff, pass through phone
And Communication with Customer, the case where this there is heavy workload, low efficiency；Especially during electricity pin, sales force is usually required
It makes a phone call in turn, outgoing call quantity is larger, and Comparision repeats, also more uninteresting.Sales force frequently encounters in outer calling telephone
It is busy now, the lower influence working efficiencies of percent of call completeds such as just busy and ring unanswered of conversing.Some electricity pin outgoing call pipes on the market
Reason system judges whether the user possesses operating right, then obtain and possess operating rights by obtaining the personal data of user
The outgoing call data that the user of limit uploads carry out outgoing call according to outgoing call data, are carried out to what is do not answered during outgoing call by outgoing call side
Recall, in this way, realizing automatic outer call according to voice or text file that user uploads, playing one automatically to client is called through
Duan Yuyin can substantially reduce the human cost of enterprise, improve the working efficiency of Enterprise Staff.However, it is not to outgoing call data
Resolving, that is, without judge outgoing call data whether An Quan problem, therefore cannot be guaranteed communication safety.
Summary of the invention
The technical problem to be solved in the present invention is that in view of the above drawbacks of the prior art, provide it is a kind of can be to outgoing call number
According to the electricity pin outgoing call management system for the safety that is parsed, be can guarantee data communication.
The technical solution adopted by the present invention to solve the technical problems is: constructing a kind of electricity pin outgoing call management system, comprising:
Registering unit: for the register account number by way of username and password；
Log in unit: for logging in the electricity pin outgoing call management system by the username and password；
Authority Verification unit: for obtaining the personal information of user, and the operating right range of the user is obtained；
Outgoing call data uploading unit: for uploading outgoing call data；
Receiving unit: for receiving the outgoing call data；
Resolution unit: for parsing to the outgoing call data, parsing result is obtained；
First calling unit: for carrying out outgoing call according to the parsing result；
Second calling unit: for carrying out recall by outgoing call side to what is do not answered during outgoing call；
The registering unit passes sequentially through the login unit, Authority Verification unit, outgoing call data uploading unit, receives list
Member, resolution unit and the first calling unit are connect with second calling unit.
It is of the present invention electricity pin outgoing call management system in, the outgoing call data include User ID, outgoing call voice signal,
Outgoing call text information, outgoing call time, outgoing call speed and outgoing call telephone number.
In electricity pin outgoing call management system of the present invention, the outgoing call data uploading unit includes voice modulus of conversion
Block, the voice conversion module connect with the Authority Verification unit, are described outer for being converted to the outgoing call text information
Vocative expression sound signal.
In electricity pin outgoing call management system of the present invention, the outgoing call data uploading unit further includes analog-to-digital conversion mould
Block, the analog-to-digital conversion module are connect, for the outgoing call voice signal to be passed through analog-to-digital conversion with the voice conversion module
Afterwards, audio digital signals are obtained.
In electricity pin outgoing call management system of the present invention, the outgoing call data uploading unit further includes encrypting module,
The encrypting module and the analog-to-digital conversion module, for being encrypted to obtain coded signal to the audio digital signals.
In electricity pin outgoing call management system of the present invention, the resolution unit includes deciphering module, digital-to-analogue conversion mould
Block and analysis module, the deciphering module connect with the receiving module, are reduced to for the coded signal to be decrypted
The audio digital signals, the D/A converter module are connect, for turning the audio digital signals with the deciphering module
It is changed to the outgoing call voice signal, the analysis module is connect, for believing the outgoing call voice with the D/A converter module
It number is parsed to obtain the parsing result.
It further include statistical report form unit in electricity pin outgoing call management system of the present invention, the statistical report form unit
It is connect respectively with the outgoing call data uploading unit, the first calling unit and the second calling unit, for recording the outgoing call uploaded
The data generated during the data and recall that are generated during data, outgoing call, and form outgoing call report.
Implement electricity pin outgoing call management system of the invention, has the advantages that due to being equipped with registering unit, logging in list
Member, Authority Verification unit, outgoing call data uploading unit, resolution unit and the first calling unit and the second calling unit, pass through solution
The outgoing call data that analysis unit can upload user parse, and can judge whether outgoing call data are safe, for the outer of safety
Data are exhaled to carry out outgoing call, therefore the present invention can parse to outgoing call data, can guarantee the safety of data communication.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is the structural schematic diagram in present invention electricity pin outgoing call management system one embodiment.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
In electricity pin outgoing call management system embodiment of the invention, which sells structural schematic diagram such as Fig. 1 of outgoing call management system
It is shown.In Fig. 1, electricity pin outgoing call management system includes registering unit 1, logs in unit 2, Authority Verification unit 3, in outgoing call data
Leaflet member 4, receiving unit 5, resolution unit 6, the first calling unit 7 and the second calling unit 8, registering unit 1, which passes sequentially through, steps on
Record unit 2, Authority Verification unit 3, outgoing call data uploading unit 4, receiving unit 5, resolution unit 6 and the first calling unit 7 with
The connection of second calling unit 8.
Wherein, registering unit 1 is used for the register account number by way of username and password；Unit 2 is logged in for passing through use
Name in an account book and password login electricity pin outgoing call management system；Authority Verification unit 3 is used to obtain the personal information of user, and obtains user
Operating right range；The personal information of user includes username and password, when the combination and preset use of username and password
When name in an account book is consistent with the combination of password, then it is assumed that the user has operating right, and can get corresponding operation extent of competence.
Outgoing call data uploading unit 4 is for uploading outgoing call data；Outgoing call data include User ID, outgoing call voice signal, outer
Exhale the data such as text information, outgoing call time, outgoing call speed and outgoing call telephone number.
Receiving unit 5 is for receiving outgoing call data；Resolution unit 6 obtains parsing knot for parsing to outgoing call data
Fruit；During parsing, it can be determined that whether safety just carries out next step operation if safety to outgoing call data, to protect
Demonstrate,prove the safety of communication.First calling unit 7 is used to carry out outgoing call according to parsing result；User ID, the outer vocative expression of user's upload
Sound signal, outgoing call text information, outgoing call time, outgoing call speed and outgoing call telephone number carry out customized outgoing call setting, resettle
Outgoing call batch carries out outgoing call.
Second calling unit 8 is used to carry out recall by outgoing call side to what is do not answered during outgoing call.Therefore the present invention
Outgoing call data can be parsed, can guarantee with the safety of communication.
In the present embodiment, outgoing call data uploading unit 4 includes voice conversion module 41, and voice conversion module 41 is tested with permission
The connection of card unit 3, the outgoing call text information for uploading user are converted to outgoing call voice signal.
In the present embodiment, outgoing call data uploading unit 4 further includes analog-to-digital conversion module 42, analog-to-digital conversion module 42 and voice
The connection of conversion module 41 is used for outgoing call voice signal after analog-to-digital conversion, obtains audio digital signals.
In the present embodiment, which further includes encrypting module 43, encrypting module 43 and analog-to-digital conversion mould
Block 42, for being encrypted to obtain coded signal to audio digital signals.Encryption can be calculated using md5 encryption algorithm, des encryption
Method, des encryption algorithm, IDEA encryption algorithm, IDEA encryption algorithm, AES encryption algorithm, ElGamal algorithm, Base64 encryption are calculated
Method, SHA1 Encryption Algorithm or PKCS Encryption Algorithm etc..By encrypting to audio digital signals, data can be further increased
Safety, further increase the safety of communication, prevent from being ravesdropping or intercepting in data transmission procedure.
In the present embodiment, which includes deciphering module 61, D/A converter module 62 and analysis module 63, wherein
Deciphering module 61 is connect, for being reduced to audio digital signals, digital-to-analogue conversion after coded signal is decrypted with receiving module 5
Module 62 is connect, for audio digital signals to be converted to outgoing call voice signal, analysis module 63 and digital-to-analogue with deciphering module 61
The connection of conversion module 62 is parsed to obtain above-mentioned parsing result for external vocative expression sound signal.
In the present embodiment, electricity pin outgoing call management system further includes statistical report form unit 9, statistical report form unit 9 respectively with
Outgoing call data uploading unit 4, the first calling unit 7 and the connection of the second calling unit 8, for recording the outgoing call number of user's upload
According to the data generated during the data and recall generated during, outgoing call, and the outgoing call data, outer uploaded according to user
The data generated during the data and recall that generate during exhaling, form outgoing call report, that is, with outgoing call report
Form shows these data to user.
In short, personal information of the present invention by acquisition user, and judge the operating right range of user, then obtain and possess
The outgoing call data that the user of operating right uploads, parse outgoing call data by resolution unit 6, judge the peace of outgoing call data
Quan Xing carries out outgoing call to the outgoing call data of safety, carries out recall by outgoing call side to what is do not answered during outgoing call, in this way,
According to voice or text file that user uploads, realizes automatic outer call, play a Duan Yuyin automatically to client is called through, can save significantly
The human cost of enterprise, province improves working efficiency, therefore the present invention can parse outgoing call data, can guarantee data communication
Safety.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Within mind and principle, any modification, equivalent replacement, improvement and so on be should all be included in the protection scope of the present invention.
Claims (7)
1. a kind of electricity pin outgoing call management system characterized by comprising
Registering unit: for the register account number by way of username and password；
Log in unit: for logging in the electricity pin outgoing call management system by the username and password；
Authority Verification unit: for obtaining the personal information of user, and the operating right range of the user is obtained；
Outgoing call data uploading unit: for uploading outgoing call data；
Receiving unit: for receiving the outgoing call data；
Resolution unit: for parsing to the outgoing call data, parsing result is obtained；
First calling unit: for carrying out outgoing call according to the parsing result；
Second calling unit: for carrying out recall by outgoing call side to what is do not answered during outgoing call；
The registering unit pass sequentially through the login unit, Authority Verification unit, outgoing call data uploading unit, receiving unit,
Resolution unit and the first calling unit are connect with second calling unit.
2. it is according to claim 1 electricity pin outgoing call management system, which is characterized in that the outgoing call data include User ID,
Outgoing call voice signal, outgoing call text information, outgoing call time, outgoing call speed and outgoing call telephone number.
3. electricity pin outgoing call management system according to claim 2, which is characterized in that the outgoing call data uploading unit includes
Voice conversion module, the voice conversion module are connect, for turning the outgoing call text information with the Authority Verification unit
It is changed to the outgoing call voice signal.
4. electricity pin outgoing call management system according to claim 3, which is characterized in that the outgoing call data uploading unit is also wrapped
Analog-to-digital conversion module is included, the analog-to-digital conversion module connect with the voice conversion module, is used for the outgoing call voice signal
After analog-to-digital conversion, audio digital signals are obtained.
5. electricity pin outgoing call management system according to claim 4, which is characterized in that the outgoing call data uploading unit is also wrapped
Include encrypting module, the encrypting module with the analog-to-digital conversion module, for being encrypted to obtain to the audio digital signals
Coded signal.
6. electricity pin outgoing call management system according to claim 5, which is characterized in that the resolution unit includes decryption mould
Block, D/A converter module and analysis module, the deciphering module connect with the receiving module, for by the coded signal into
Row decryption is reduced to the audio digital signals, and the D/A converter module connect with the deciphering module, is used for the number
Word voice signal is converted to the outgoing call voice signal, and the analysis module is connect, for institute with the D/A converter module
Outgoing call voice signal is stated to be parsed to obtain the parsing result.
7. electricity pin outgoing call management system according to claim 6, which is characterized in that it further include statistical report form unit, it is described
Statistical report form unit is connect with the outgoing call data uploading unit, the first calling unit and the second calling unit respectively, for remembering
The data generated during the data and recall generated during the outgoing call data uploaded, outgoing call are recorded, and form outgoing call report
Table.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811481455.4A CN109639660A (en) | 2018-12-05 | 2018-12-05 | Electricity pin outgoing call management system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811481455.4A CN109639660A (en) | 2018-12-05 | 2018-12-05 | Electricity pin outgoing call management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN109639660A true CN109639660A (en) | 2019-04-16 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811481455.4A Pending CN109639660A (en) | 2018-12-05 | 2018-12-05 | Electricity pin outgoing call management system |
Country Status (1)
| Country | Link |
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| CN (1) | CN109639660A (en) |
Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20140187203A1 (en) * | 2013-01-02 | 2014-07-03 | International Business Machines Corporation | Authentication of phone caller identity |
| CN106572087A (en) * | 2016-10-19 | 2017-04-19 | 上海携程商务有限公司 | Voice outbound system |
| CN107547757A (en) * | 2017-07-19 | 2018-01-05 | 合肥盛东信息科技有限公司 | A kind of intelligent voice outgoing call management system and method |
| CN107749854A (en) * | 2017-10-30 | 2018-03-02 | 武汉烽火信息集成技术有限公司 | Client-based single-point logging method and system |
| CN108718325A (en) * | 2018-07-20 | 2018-10-30 | 携程旅游信息技术（上海）有限公司 | Telephone outbound call method, system, equipment and storage medium based on dynamic registration |
-
2018
- 2018-12-05 CN CN201811481455.4A patent/CN109639660A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20140187203A1 (en) * | 2013-01-02 | 2014-07-03 | International Business Machines Corporation | Authentication of phone caller identity |
| CN106572087A (en) * | 2016-10-19 | 2017-04-19 | 上海携程商务有限公司 | Voice outbound system |
| CN107547757A (en) * | 2017-07-19 | 2018-01-05 | 合肥盛东信息科技有限公司 | A kind of intelligent voice outgoing call management system and method |
| CN107749854A (en) * | 2017-10-30 | 2018-03-02 | 武汉烽火信息集成技术有限公司 | Client-based single-point logging method and system |
| CN108718325A (en) * | 2018-07-20 | 2018-10-30 | 携程旅游信息技术（上海）有限公司 | Telephone outbound call method, system, equipment and storage medium based on dynamic registration |
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Application publication date: 20190416 |
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