CN109582779A - Communication management method and device based on telephone set - Google Patents
Communication management method and device based on telephone set Download PDFInfo
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- CN109582779A CN109582779A CN201811550624.5A CN201811550624A CN109582779A CN 109582779 A CN109582779 A CN 109582779A CN 201811550624 A CN201811550624 A CN 201811550624A CN 109582779 A CN109582779 A CN 109582779A
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- 238000004891 communication Methods 0.000 title claims abstract description 99
- 238000007726 management method Methods 0.000 title claims abstract description 34
- 230000005540 biological transmission Effects 0.000 claims abstract description 22
- 238000012546 transfer Methods 0.000 claims description 32
- 238000004590 computer program Methods 0.000 claims description 11
- 230000009471 action Effects 0.000 claims description 9
- 230000005611 electricity Effects 0.000 claims description 6
- 230000000694 effects Effects 0.000 abstract description 4
- 238000012790 confirmation Methods 0.000 description 12
- 230000008676 import Effects 0.000 description 8
- 238000000034 method Methods 0.000 description 8
- 238000010586 diagram Methods 0.000 description 7
- 238000004321 preservation Methods 0.000 description 5
- 230000008569 process Effects 0.000 description 5
- 238000001514 detection method Methods 0.000 description 3
- 238000004458 analytical method Methods 0.000 description 2
- 230000006399 behavior Effects 0.000 description 2
- 230000008901 benefit Effects 0.000 description 2
- 238000013500 data storage Methods 0.000 description 2
- 238000009472 formulation Methods 0.000 description 2
- 239000000203 mixture Substances 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 239000007787 solid Substances 0.000 description 2
- 238000004364 calculation method Methods 0.000 description 1
- 238000013481 data capture Methods 0.000 description 1
- 230000006870 function Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 239000013307 optical fiber Substances 0.000 description 1
- 238000002360 preparation method Methods 0.000 description 1
- 239000004065 semiconductor Substances 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
Abstract
The communication management method and device based on telephone set that the present invention provides a kind of, the communication management method based on telephone set includes: the specified communication data for obtaining and being saved in cloud database by Current telephony machine, and obtains the corresponding user gradation of Current telephony machine；Judge whether there is employee's grade that rank is lower than user gradation；If so, judging whether that the transmission for receiving user's input instructs, instruction is sent for instructing Current telephony machine to issue specified communication data；If so, the sub- telephone set corresponding to employee's grade of the search level lower than user gradation in phone library；Specified communication data are sent to sub- telephone set；To realize effect that the result of decision that enterprises leader sits on is sent in the sub- telephone set of multiple regional employees, all standing that managerial decision is conveyed is promoted.
Description
Technical field
The present invention relates to telephone set field, in particular to a kind of communication management method and device based on telephone set.
Background technique
Enterprise is frequently necessary to have a meeting during management, because the people of meeting is more, it has not been convenient to conference content is recorded, and
The content of meeting, which has no way of looking into, to be taken, and the conventionally employed split record efficiency that will do it of the mode manually taken down notes is lower, and is easily lost interior
Hold.
Have a problem in that 1, leader can not accurately comprehensively recognize what employee was encountered at present for business decision
Work problem；2, leader is difficult to the employee for passing to multiple areas of the decision all standing of formulation.
Summary of the invention
The purpose of the present invention aims to solve the problem that leader is difficult to the employee for passing to multiple areas of the decision all standing of formulation
The technical issues of, a kind of communication management method and device based on telephone set is provided.
To achieve the above object, the invention provides the following technical scheme:
The present invention provides a kind of communication management method based on telephone set, comprising:
The specified communication data saved in cloud database by Current telephony machine are obtained, and obtain the Current telephony machine
Corresponding user gradation；
Judge whether there is employee's grade that rank is lower than the user gradation；
If so, judging whether that the transmission for receiving user's input instructs, the transmission instruction is described current for instructing
Telephone set issues the specified communication data；
If so, the sub- telephone set corresponding to employee's grade of the search level lower than the user gradation in phone library；
The specified communication data are sent to the sub- telephone set.
Further, the Current telephony machine transfers the specified ditch saved in cloud database by the Current telephony machine
Before the step of logical data, comprising:
Identify whether the communication data in the cloud database have default feature；
If so, the communication data are directed into the cloud database.
Further, whether the communication data in the identification cloud database have default feature
Step, comprising:
Detect the audio data whether linked up including user in the communication data；
If so, judging whether there is preset keyword in the audio data；
If so, determining that the communication data have default feature.
Further, whether the communication data in the identification cloud database have default feature
Step, comprising:
Detect the video data whether linked up including user in the communication data；
If including the video data, judge to act number with the presence or absence of with user preset in the video data
According to；
If so, determining that linking up data has default feature.
Further, the search in phone library is lower than the corresponding sub- telephone set of employee's grade of the user gradation
After step, further includes:
The sub- telephone set for obtaining user's input transfers instruction, wherein the sub- telephone set, which transfers instruction carrying, specifies sub- phone
Machine number；
Specify that sub- telephone set is numbered and the sub- telephone set is transferred instruction and obtained and described specifies sub- telephone set according to described
It numbers the employee that the corresponding sub- telephone set is saved and links up data.
Further, described the step of user communication data are sent to the sub- telephone set, comprising:
Request feedback data is generated, and blank feedback letter is established according to the request feedback data, wherein the request is anti-
Feedback data are to remind the data for the employee's feedback problem for operating the sub- telephone set, and the blank feedback letter is to be shown in the son
The field to employee's feedback problem on screen for telephony；
Blank feedback letter and the user are linked up into data and are sent to the sub- telephone set.
Further, after described the step of sending user's communication data to sub- telephone set, comprising:
It receives the sub- telephone set and the feedback information that letter returns is fed back according to the blank.
The present invention provides a kind of communication management device based on telephone set, comprising:
Data are specified to transfer unit, for obtaining the specified communication number saved in cloud database by Current telephony machine
According to, and obtain the corresponding user gradation of the Current telephony machine；
Grade judging unit, the employee's grade for being lower than the user gradation for judging whether there is rank；
Judging unit is instructed, for if so, judging whether that the transmission for receiving user's input instructs, the transmission instructs
For instructing the Current telephony machine to issue the specified communication data；
Sub- telephone set search unit, for if so, search level is lower than the employee of the user gradation in phone library
Sub- telephone set corresponding to grade；
Data transmission unit, for the specified communication data to be sent to the sub- telephone set.
The present invention provides a kind of computer equipment comprising processor, memory and is stored on the memory and can
The computer program run on the processor, the processor are realized above-mentioned based on electricity when executing the computer program
The communication management method of phone.
The present invention also provides a kind of storage mediums, are stored thereon with computer program, and the computer program is performed
Realize the above-mentioned communication management method based on telephone set.
The communication management method and device based on telephone set that the present invention provides a kind of, has the advantages that
Communication management method based on telephone set includes obtaining in cloud database to specify by what Current telephony machine saved
Data are linked up, and obtain the corresponding user gradation of Current telephony machine；Judge whether there is the employee etc. that rank is lower than user gradation
Grade；If so, judging whether that the transmission for receiving user's input instructs, it is specified for instructing Current telephony machine to issue to send instruction
Link up data；If so, the sub- telephone set corresponding to employee's grade of the search level lower than user gradation in phone library；It will refer to
Surely data are linked up and are sent to sub- telephone set；To realize that the result of decision that enterprises leader sits on is sent to multiple regional members
Effect in the sub- telephone set of work promotes all standing that managerial decision is conveyed.
Detailed description of the invention
Fig. 1 is the flow diagram of communication management method one embodiment of the invention based on telephone set；
Fig. 2 is the flow diagram of communication management method another embodiment of the invention based on telephone set；
Fig. 3 is the structural block diagram of communication management device one embodiment of the invention based on telephone set；
Fig. 4 is the structural block diagram of one embodiment of storage medium of the invention；
Fig. 5 is the structural block diagram of one embodiment of computer equipment of the invention.
The embodiments will be further described with reference to the accompanying drawings for realization, functional characteristics and advantage for the purpose of the present invention.
Specific embodiment
It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, it is not intended to limit the present invention.
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiment is only a part of the embodiments of the present invention, instead of all the embodiments.Base
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts it is all its
His embodiment, shall fall within the protection scope of the present invention.
It is a kind of flow diagram of the communication management method based on telephone set provided by the present invention with reference to attached drawing 1,
In include:
S100 obtains the specified communication data saved in cloud database by Current telephony machine, and obtains Current telephony
The corresponding user gradation of machine；
S200 judges whether there is employee's grade that rank is lower than user gradation；
S300 sends instruction for instructing Current telephony if so, judging whether that the transmission for receiving user's input instructs
Machine issues specified communication data；
S400, if so, the sub- telephone set corresponding to employee's grade of the search level lower than user gradation in phone library；
Specified communication data are sent to sub- telephone set by S500.
It is made in conjunction with telephone set for example, user uses phone machine host, employee uses phone loom electric
Phone, wherein the grade of host is higher than sub- telephone set；Following description embodiment is made with user using phone machine host
It is bright；
In one embodiment, user sets the grade of several telephone sets to distinguish host and several sub- telephone sets, therefore has
The step of before step S100, step S110, whether telephone set judgement this time booting is to be switched on for the first time, if so, generation etc.
Grade distribution request；Step S120 has five numbers according to grade distribution request to request user to telephone set input rank number
Word grade, respectively level-one are to Pyatyi, wherein level-one be it is top, Pyatyi is most base；Step S130, several telephone sets obtain
The grade number for taking family input, different grades of telephone set is classified in phone library, such as: five files are founded in phone library
Folder, respectively first grade file are pressed from both sides to Pyatyi file, telephone set automatic clustering electricity after the grade number for getting user's input
The corresponding number of phone is into the file in phone library.
Purpose is to realize that Enterprises Leader discusses traffic issues, to make corresponding operational decision making, by discussion process and certainly
Plan result is sent to each employee in multiple areas；It can be seen from the above, this programme carries out scheme with the phone machine host of highest level
Description, phone machine host saves the video of communication and/or voice when respectively leader links up for enterprise, in leaders quotient
After begging for, phone machine host obtains the transmission instruction of leader's input, it will be understood that the phone machine host of highest level is oriented complete
Body phone loom telephone set sends the permission of information, therefore phone machine host is instructed according to transmission by the video and/or voice of communication
It is sent to all phone loom telephone sets；It is to be appreciated that discussion process and the result of decision of user's communication data for leaders,
The form of expression is video and/or voice.
In one embodiment, Current telephony machine transfers the specified communication number saved in cloud database by Current telephony machine
According to the step of, telephone set obtain user input data transfer instruction, with according to data transfer instruction specify transfer telephone set
The user of preservation links up data, and it includes that link up data, user true by user's option date, user designated user that data, which transfer instruction,
Recognize calling and obtaining user and links up data；With description of illustrating, user needs to transfer a user and links up data, and user is specified to telephone set input
Date, telephone set transfer whole users that the date preserves according to the scheduled date and link up data, and user specifies single user
Data are linked up, telephone set generates confirmation request, and to request user to be confirmed whether that transferring the user links up data, user's confirmation is transferred
The user links up data, and telephone set then plays the user and links up data, and the form that plays is video and/or voice.
It in one embodiment, is specified before linking up data to the step S500 of sub- telephone set according to sending, including step
S510, telephone set obtain the selected instruction of user's input, which is one that the single selected telephone set of user is preserved
A user links up data, step S520, and telephone set, which is obtained, determines that a user links up data according to selected instruction, and generates confirmation
Request, to judge whether user needs to send this user and link up data, step S530, if user needs to send by confirmation request
The user links up data, then sends the user and link up data to phone loom telephone set.
With reference to attached drawing 2, in an embodiment, transfers in Current telephony machine and saved in cloud database by Current telephony machine
Before specified the step of linking up data, comprising:
S140, identifies whether the communication data to be imported into cloud database have default feature；
S150 links up data to cloud database if so, importing.
Purpose is that the communication data for allowing cloud database to be saved are that user has intention to save, useless to user to exclude
Communication data；The technological means of this effect is embodied there are two kinds, as follows:
One kind is S141, and the audio data whether linked up including user in data is linked up in detection；
S142, if so, whether there is preset keyword in semantics recognition audio data；
S143, if so, determining that linking up data has default feature.
It is shown with citing, keyword, such as " preservation " " problem " is arranged to telephone set in advance in user, finishes when user links up
Afterwards, telephone set is to the carry out Text region of audio data, if there is the keyword of setting, importing has preset keyword
Communication data are beyond the clouds in database.
Another kind is S144, and the video data whether linked up including user in data is linked up in detection；
S145, if so, with the presence or absence of the action action frame with user preset movement in identification video data.
S146, if so, determining that linking up data has default feature.
It being shown with citing, user sets such as " gesture " " limb action " to telephone set in advance, after user links up,
Whether there is deliberate action in the telephone set analysis each frame image of video data, if there are a frames to have default move in video data
Make, then imports and link up data beyond the clouds in database；It is to be appreciated that when any one of audio data and video data occur it is pre-
If feature, which imports, links up data to cloud database.
In one embodiment, before allowing to link up the step of data import cloud database, comprising:
S101 obtains user when user links up in real time and links up data；
User is linked up data storage in cloud database by S102.
Purpose is to prevent from user from linking up line when linking up to disconnect suddenly, and whole users is caused to link up loss of data,
Therefore have this step S101, after telephone set confirms that linking up data is to need to be directed into cloud database, obtains and protect in real time
It deposits user when user links up and links up data, such as: user is linking up with the external world, disconnects suddenly during communication,
Telephone set can retain the user before not disconnecting and the extraneous user linked up links up data；And it is further, user links up number
Data and/or voice user's communication data are linked up according to including video user.
Cloud database links up data for saving user, it is to be appreciated that the corresponding cloud database of a telephone set.
In one embodiment, in phone library the step of search corresponding lower than employee's grade of user gradation telephone set
After S400, further includes:
S410, the sub- telephone set for obtaining user's input transfer instruction；
S420 transfers instruction according to sub- telephone set and obtains employee user's communication data that sub- telephone set saves.
The user that user can obtain phone loom telephone set by phone machine host links up data, and purpose is leader
The communication record for obtaining employee accurately comprehensively recognizes the work problem that employee is encountered conducive to leader, supervises employee's work
Make behavior；After one embodiment, the step S410 that instruction is transferred according to the sub- telephone set for obtaining user's input, including step
S430, it includes user's scheduled date, user's specified file and user's confirmation message that sub- telephone set, which transfers instruction, and phone machine host is logical
It crosses user's scheduled date and user's specified file and searches specified user's ditch in user's communication cloud database of sub- telephone set
Logical data；After searching specified user's communication data, step S420 is executed, by user's confirmation message to transfer employee's use
Data are linked up at family.The telephone set of inferior grade is searched by high-grade telephone set, convenient for Enterprises Leader discovery employee when linking up
The problem, while employee's working condition is supervised convenient for leader.
In one embodiment, the step S500 of data to sub- telephone set is linked up according to transmission user, comprising:
S501 generates request feedback data, and establishes blank feedback letter according to request feedback data, wherein requesting feedback coefficient
According to for remind operator telephone set employee's feedback problem data, blank feedback letter be shown on sub- screen for telephony to
The field of employee's feedback problem.
Purpose is employee's feedback information to leader, to allow leader to understand employee to acknowledge receipt of；And it is further, it is sending
User links up after data to the step S500 of sub- telephone set, comprising:
S502 receives the feedback content that sub- telephone set is returned according to feedback letter.
Data are linked up it is appreciated that acknowledging receipt of and acknowledging receipt of the user that leader issues by employee.And it feeds back in text
Feedback after holding the managerial decision for understanding user's communication data for employee, such as: employee recognizes that user links up the leader of data
After the result of decision, to the result of decision, there are queries or suggestion etc., can be back to phone owner by feeding back word content
Machine, leader can recognize the opinion of employee.
In one embodiment, Current telephony machine transfers the specified communication number saved in cloud database by Current telephony machine
According to, and obtain the step S100 of the corresponding user gradation of Current telephony machine, comprising:
S103 links up data according to date rule classification user.
Purpose is that the user of user's whole is linked up data to classify according to the date, in order to which user's later period searches.Tool
Body interpretation procedure S103, has step S104, and telephone set obtains current time when user links up data preservation；Step S105,
It identifies the date information in current time, and user is established according to date information and links up data folder；Step S106, by the same day
User link up data be directed into user link up data folder in；To realize that user links up data according to date classification.
It is a kind of structural block diagram of the communication management device based on telephone set provided by the invention with reference to attached drawing 3, comprising:
Data are specified to transfer unit 1, for obtaining the specified communication number saved in cloud database by Current telephony machine
According to, and obtain the corresponding user gradation of Current telephony machine；
Grade judging unit 2, the employee's grade for being lower than user gradation for judging whether there is rank；
Judging unit 3 is instructed, for if so, judging whether that the transmission for receiving user's input instructs, transmission instruction is used
Specified communication data are issued in instruction Current telephony machine；
Sub- telephone set search unit 4, for if so, search level is lower than employee's grade of user gradation in phone library
Corresponding sub- telephone set；
Data transmission unit 5, for specified communication data to be sent to sub- phone.
In one embodiment, user sets the grade of several telephone sets to distinguish host and several sub- telephone sets, thus have with
The specified default unit for transferring the connection of unit 1 of data, default unit judges telephone set be this time switched on whether be switched on for the first time, if
It is then to generate grade distribution request；Default unit requests user digital to telephone set input rank according to grade distribution request,
With five numerical grades, respectively level-one to Pyatyi, wherein level-one be it is top, Pyatyi be most base；Default unit obtains
The grade number of user's input, different grades of telephone set is classified in phone library, such as: five files are founded in phone library
Folder, respectively first grade file are pressed from both sides to Pyatyi file, telephone set automatic clustering electricity after the grade number for getting user's input
The corresponding number of phone is into the file in phone library.
Purpose is to realize that Enterprises Leader discusses traffic issues, to make corresponding operational decision making, by discussion process and certainly
Plan result is sent to the employees in multiple areas；It can be seen from the above, this programme carries out scheme with the phone machine host of highest level
Description, phone machine host saves the video of communication and/or voice when Enterprises Leaders are linked up, in leaders quotient
After begging for, phone machine host obtains the transmission instruction of leader's input, it will be understood that the phone machine host of highest level is oriented complete
Body phone loom telephone set sends the permission of information, therefore phone machine host is instructed according to transmission by the video and/or voice of communication
It is sent to all phone loom telephone sets；It is to be appreciated that discussion process and the result of decision of user's communication data for leaders,
The form of expression is video and/or voice.
In one embodiment, Current telephony machine transfers the specified communication number saved in cloud database by Current telephony machine
According to the step of, telephone set obtain user input data transfer instruction, with according to data transfer instruction specify transfer telephone set
The user of preservation links up data, and it includes that link up data, user true by user's option date, user designated user that data, which transfer instruction,
Recognize calling and obtaining user and links up data；With description of illustrating, user needs to transfer a user and links up data, and user is specified to telephone set input
Date, telephone set transfer whole users that the date preserves according to the scheduled date and link up data, and user specifies single user
Data are linked up, telephone set generates confirmation request, and to request user to be confirmed whether that transferring the user links up data, user's confirmation is transferred
The user links up data, and telephone set then plays the user and links up data, and the form that plays is video and/or voice.
In one embodiment, the selected finger of user's input is obtained by the single selected unit connecting with data transmission unit
It enables, which is that the user that the single selected telephone set of user is preserved links up data, and single selected unit obtains
It determines that a user links up data according to selected instruction, and generates confirmation request, to judge whether user needs by confirmation request
It sends this user and links up data, single selected unit judgement needs to send the user and links up data, then sends user communication
Data are to phone loom telephone set.
In an embodiment, the communication management device based on telephone set includes:
Default feature identification unit, whether the communication data to be imported into cloud database have default spy for identification
Sign；
Import unit is used to link up data to cloud database if so, importing.
Purpose is that the communication data for allowing cloud database to be saved are that user has intention to save, useless to user to exclude
Communication data；The technological means of this effect is embodied there are two kinds, as follows:
One kind is that default feature identification unit includes:
Audio data identification module, for detecting the audio data linked up and whether linked up including user in data；
Keyword recognition module is used for if so, whether having preset keyword in semantics recognition audio data；
First import modul is used for if so, determining that linking up data has default feature.
It is shown with citing, keyword, such as " preservation " " problem " is arranged to telephone set in advance in user, finishes when user links up
Afterwards, telephone set is to the carry out Text region of audio data, if there is the keyword of setting, importing has preset keyword
Communication data are beyond the clouds in database.
Another kind is that default feature identification unit further includes
Video data detection module, for detecting the video data linked up and whether linked up including user in data；
Action action frame identification module whether there is the movement with user preset movement with then, then identifying in video data
Frame.
Second import modul is used for if so, determining that linking up data has default feature.
It being shown with citing, user sets such as " gesture " " limb action " to telephone set in advance, after user links up,
Whether there is deliberate action in the telephone set analysis each frame image of video data, if there are a frames to have default move in video data
Make, then imports and link up data beyond the clouds in database；It is to be appreciated that when any one of audio data and video data occur it is pre-
If feature, which imports, links up data to cloud database.
In an embodiment, the communication management device based on telephone set includes:
Sub- telephone set data transfer unit, and the sub- telephone set for obtaining user's input transfers instruction, neutron telephone set
Transferring instruction carrying specifies sub- telephone set to number；
Employee's data capture unit, for sub- telephone set to be numbered and sub- telephone set is transferred instruction acquisition and specified according to specifying
The employee that the sub- corresponding sub- telephone set of telephone set number saves links up data.
The user that user can obtain phone loom telephone set by phone machine host links up data, and purpose is leader
The communication record for obtaining employee accurately comprehensively recognizes the work problem that employee is encountered conducive to leader, supervises employee's work
Make behavior；It includes user's scheduled date, user's specified file and user's confirmation message, phone machine host that sub- telephone set, which transfers instruction,
It is linked up in cloud database by user's scheduled date and user's specified file in the user of sub- telephone set and searches specified user
Link up data；After searching specified user's communication data, step S420 is executed, by user's confirmation message to transfer employee
User links up data.The telephone set of inferior grade is searched by high-grade telephone set, discovery employee is linking up convenient for Enterprises Leader
When the problem, while convenient for leader supervise employee's working condition.
In one embodiment, the communication management device based on telephone set includes:
Letter generation unit is fed back, establishes blank feedback letter for generating request feedback data, and according to request feedback data,
Wherein request feedback data is to remind the data of employee's feedback problem of operator telephone set, and blank feedback letter is to be shown in sub- electricity
The field to employee's feedback problem on phone screen.
Purpose is employee's feedback information to leader, to allow leader to understand employee to acknowledge receipt of；And it is further, it is sending
User links up after data to sub- telephone set, and the communication management device based on telephone set includes:
Feedback content receiving unit, the feedback content returned for receiving sub- telephone set according to feedback letter.
Data are linked up it is appreciated that acknowledging receipt of and acknowledging receipt of the user that leader issues by employee.And it feeds back in text
Feedback after holding the managerial decision for understanding user's communication data for employee, such as: employee recognizes that user links up the leader of data
After the result of decision, to the result of decision, there are queries or suggestion etc., can be back to phone owner by feeding back word content
Machine, leader can recognize the opinion of employee.
With reference to attached drawing 4, present invention also provides a kind of storage medium 10, computer program is stored in storage medium 10
20, when run on a computer, so that computer executes the communication management based on telephone set described in above embodiments
Method.
With reference to attached drawing 5, the computer equipment 30 comprising instruction that present invention also provides a kind of, when it is in computer equipment 30
When upper operation, so that computer equipment 30 is executed by its internal processor 40 being arranged, above embodiments are described to be based on electricity
The communication management method of phone.
In the above-described embodiments, can come wholly or partly by software, hardware, firmware or any combination thereof real
It is existing.When implemented in software, it can entirely or partly realize in the form of a computer program product.
The computer program product includes one or more computer instructions.Load and execute on computers the meter
When calculation machine program instruction, entirely or partly generate according to process or function described in the embodiment of the present application.The computer can
To be general purpose computer, special purpose computer, computer network or other programmable devices.The computer instruction can be deposited
Storage is transmitted in storage medium, or from a storage medium to another storage medium, for example, the computer instruction can be from
One web-site, computer, server or data center pass through wired (such as coaxial cable, optical fiber, Digital Subscriber Line
(DSL)) or wireless (such as infrared, wireless, microwave etc.) mode is into another web-site, computer, server or data
The heart is transmitted.The storage medium can be any usable medium or include one or more that computer can store
The data storage devices such as usable medium integrated server, data center.The usable medium can be magnetic medium, (for example,
Floppy disk, hard disk, tape), optical medium (for example, DVD) or semiconductor medium (such as solid state hard disk Solid State Disk
(SSD)) etc..
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (10)
1. a kind of communication management method based on telephone set characterized by comprising
The specified communication data saved in cloud database by Current telephony machine are obtained, and it is corresponding to obtain the Current telephony machine
User gradation；
Judge whether there is employee's grade that rank is lower than the user gradation；
If so, judging whether that the transmission for receiving user's input instructs, the transmission instruction is for instructing the Current telephony
Machine issues the specified communication data；
If so, the sub- telephone set corresponding to employee's grade of the search level lower than the user gradation in phone library；
The specified communication data are sent to the sub- telephone set.
2. the communication management method according to claim 1 based on telephone set, which is characterized in that the Current telephony machine tune
Before the step of taking the specified communication data saved in cloud database by the Current telephony machine, comprising:
Identify whether the communication data in the cloud database have default feature；
If so, the communication data are directed into the cloud database.
3. the communication management method according to claim 2 based on telephone set, which is characterized in that the identification is to be imported extremely
Whether the communication data in the cloud database have the step of default feature, comprising:
Detect the audio data whether linked up including user in the communication data；
If so, judging whether there is preset keyword in the audio data；
If so, determining that the communication data have default feature.
4. the communication management method according to claim 2 based on telephone set, which is characterized in that the identification is to be imported extremely
Whether the communication data in the cloud database have the step of default feature, comprising:
Detect the video data whether linked up including user in the communication data；
If so, judging in the video data with the presence or absence of with user preset action data；
If so, determining that linking up data has default feature.
5. the communication management method according to claim 1 based on telephone set, which is characterized in that described to be searched in phone library
Rope lower than the user gradation employee's grade corresponding sub- telephone set the step of after, further includes:
The sub- telephone set for obtaining user's input transfers instruction, specifies sub- telephone set to compile wherein the sub- telephone set transfers instruction carrying
Number；
Specify that sub- telephone set is numbered and the sub- telephone set is transferred instruction and obtained and described sub- telephone set specified to number according to described
The employee that the corresponding sub- telephone set is saved links up data.
6. the communication management method according to claim 1 based on telephone set, which is characterized in that described by user's ditch
The step of logical data are sent to the sub- telephone set, comprising:
Request feedback data is generated, and blank feedback letter is established according to the request feedback data, wherein the request feedback coefficient
According to the data to remind the feedback problem for the employee for operating the sub- telephone set, the blank feedback letter is to be shown in the son electricity
The field to employee's feedback problem on phone screen；
Blank feedback letter and the user are linked up into data and are sent to the sub- telephone set.
7. the communication management method according to claim 6 based on telephone set, which is characterized in that described to send the user
After the step of linking up data to the sub- telephone set, comprising:
It receives the sub- telephone set and the feedback information that letter returns is fed back according to the blank.
8. a kind of communication management device based on telephone set characterized by comprising
Data are specified to transfer unit, for obtaining the specified communication data saved in cloud database by Current telephony machine, and
Obtain the corresponding user gradation of the Current telephony machine；
Grade judging unit, the employee's grade for being lower than the user gradation for judging whether there is rank；
Judging unit is instructed, for if so, judging whether that the transmission for receiving user's input instructs, the transmission instruction to be used for
The Current telephony machine is instructed to issue the specified communication data；
Sub- telephone set search unit, for if so, search level is lower than employee's grade of the user gradation in phone library
Corresponding sub- telephone set；
Data transmission unit, for the specified communication data to be sent to the sub- telephone set.
9. a kind of computer equipment, which is characterized in that it includes processor, memory and is stored on the memory and can be
The computer program run on the processor, the processor realize such as claim 1 to 7 when executing the computer program
Described in any item communication management methods based on telephone set.
10. a kind of storage medium, which is characterized in that be stored thereon with computer program, the computer program is performed reality
The existing communication management method as described in any one of claim 1 to 7 based on telephone set.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811550624.5A CN109582779A (en) | 2018-12-18 | 2018-12-18 | Communication management method and device based on telephone set |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201811550624.5A CN109582779A (en) | 2018-12-18 | 2018-12-18 | Communication management method and device based on telephone set |
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| CN201811550624.5A Pending CN109582779A (en) | 2018-12-18 | 2018-12-18 | Communication management method and device based on telephone set |
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