CN109579221B

CN109579221B - Household appliance, mobile terminal, control method, system and storage medium thereof

Info

Publication number: CN109579221B
Application number: CN201811458645.4A
Authority: CN
Inventors: 欧阳娣
Original assignee: Midea Group Co Ltd; GD Midea Air Conditioning Equipment Co Ltd
Current assignee: Midea Group Co Ltd; GD Midea Air Conditioning Equipment Co Ltd
Priority date: 2018-11-30
Filing date: 2018-11-30
Publication date: 2023-08-29
Anticipated expiration: 2038-11-30
Also published as: CN109579221A

Abstract

The invention provides a household appliance, a mobile terminal, a control method, a system and a storage medium thereof, wherein the control method of the household appliance comprises the following steps: outputting abnormal prompt information; the method comprises the steps of sending abnormal prompt information to a mobile terminal bound with home appliances so that the mobile terminal can output the abnormal prompt information; and under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled. The household appliance provided by the invention outputs the abnormal prompt information and simultaneously sends the abnormal prompt information to the mobile terminal bound with the household appliance to output the abnormal prompt information, and when the household appliance receives the processed information, the household appliance cancels the output of the abnormal prompt information and/or outputs the processed information, so that a user can know the processed information, a plurality of mobile terminals are prevented from repeatedly processing the abnormal prompt information, complicated operation of the user is avoided, and operation experience of the user is improved.

Description

Household appliance, mobile terminal, control method, system and storage medium thereof

Technical Field

The present invention relates to the technical field of household appliances, and in particular, to a control method of a household appliance, a control method of a mobile terminal, a household appliance, a mobile terminal, a computer readable storage medium, a control system of a household appliance, and a control system of a mobile terminal.

Background

At present, an intelligent air conditioner may correspond to a plurality of control terminals, such as a large screen of the air conditioner, one or more mobile phone intelligent application programs binding the air conditioner, weChat and the like, each control terminal may correspond to a user, all users may control one device at the same time, all functions of the device may be controlled, and a control instruction sent by each control terminal may have an identifier of the corresponding user.

When the air conditioner fails, the air conditioner can push prompt information to all control terminals, and after one control terminal responds to the prompt information, other control terminals can not automatically close the prompt information and continuously display the prompt information, so that operators of the other control terminals do not know that the failure is processed and repeatedly respond to the prompt information, and the service performance of the air conditioner is affected.

Disclosure of Invention

The present invention aims to solve at least one of the technical problems existing in the prior art or related art.

To this end, a first aspect of the present invention is to provide a control method of a home appliance.

A second aspect of the present invention is to provide a control method of a mobile terminal.

A third aspect of the present invention is to provide an electric home appliance.

A fourth aspect of the present invention is to provide a mobile terminal.

A fifth aspect of the present invention is directed to a computer-readable storage medium.

A sixth aspect of the present invention is to provide a control system for an electric home appliance.

A seventh aspect of the present invention is to provide a control system of a mobile terminal.

In view of this, according to a first aspect of the present invention, there is provided a control method of an electric home appliance, including: outputting abnormal prompt information; the method comprises the steps of sending abnormal prompt information to a mobile terminal bound with home appliances so that the mobile terminal can output the abnormal prompt information; and under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled.

According to the control method of the household electrical appliance, when the household electrical appliance is in fault or abnormal in operation, the household electrical appliance outputs abnormal prompt information, namely the household electrical appliance displays the abnormal prompt information on a display device of the household electrical appliance. When the household equipment has a display function, abnormal prompt information can be displayed on the system notification bar and a special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the household equipment has the sound playing function, the user cannot be continuously reminded after single broadcasting, so that the household equipment can play at regular intervals when the user is not treated. The home appliance also sends the abnormal prompt information to the mobile terminal bound with the home appliance so that the mobile terminal can output the abnormal prompt information, the output mode of the abnormal prompt information can refer to the display mode of the home appliance, and the display mode is not repeated, wherein the number of the mobile terminals is multiple. Any one of the plurality of mobile terminals can acquire the abnormal state of the household electrical appliance through the mobile terminal and process the abnormal state in time, when the household electrical appliance receives the processed information, the processed information can be output, so that a user can acquire the processed information, in addition, the abnormal prompt information can be output in a revocation mode, namely the user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by a plurality of mobile terminals is avoided, the tedious operation of a user is avoided, and the operation experience of the user is improved.

It is conceivable that the data information interaction between the home appliance and the mobile terminal may be implemented by any connection manner of wireless connection, wired connection or bluetooth connection.

In addition, according to the control method of the household electrical appliance in the technical scheme provided by the invention, the control method also has the following additional technical characteristics:

in the above technical solution, preferably, the control method of the home appliance further includes:

processed information is received with a source identification associated with the mobile terminal from which the processed information originated.

In this solution, the processed information carries a source identification associated with the mobile terminal that sent the processed information, i.e. each mobile terminal has a source identification associated with it. That is, the source identifier can be used as a tag of the processed information, and when the processed information is processed, the plurality of processed information can be summarized and arranged according to the source identifier of each processed information, so that the difficulty of subsequent data processing is reduced and the data processing efficiency is improved.

Preferably, when the home device is bound to the mobile terminal, the source identifier may be identity information of the mobile terminal. When the home appliance is bound with an application program on the mobile terminal, the source identifier may be login account information of the user on the application program. Specifically, when the mobile terminal downloads the application program "WeChat", the user can bind with the home appliance through the "WeChat", and the account information of the user logging in the "WeChat" can be used as the source identifier.

In any of the above embodiments, preferably, outputting the processed information includes: outputting the source identification and the processed information. In the technical scheme, the home appliance outputs the processed information and the source identifier associated with the processed information at the same time, that is, the processed information is displayed and the corresponding source identifier is displayed at the same time, so that a user can intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information exchange efficiency is improved.

In any of the foregoing technical solutions, preferably, the control method of the home appliance further includes:

and recording the associated abnormal prompt information, the processed information and the source identification to form a local log.

In the technical scheme, the related abnormal prompt information, the processed information and the source identifier generated after the fault are recorded to form the local log, and the local log is stored in the household appliance, so that the fault maintenance record of the household appliance can be conveniently called up at any time.

In any of the above technical solutions, preferably, sending the abnormality notification to the mobile terminal bound to the home appliance includes:

and sending the abnormal prompt information to the server so that the server can send the abnormal prompt information to the mobile terminal bound with the household appliance.

According to the technical scheme, the household electrical appliance sends the abnormal prompt information generated after the fault to the server, then the server sends the abnormal prompt information to the mobile terminal bound with the household electrical appliance, interaction of the abnormal prompt information between the household electrical appliance and the plurality of mobile terminals is achieved through the server, and the processing efficiency of the data interaction process is improved.

In any of the above solutions, preferably, receiving the processed information with the source identifier includes:

and receiving the processed information with the source identification sent by the server.

In the technical scheme, after the user of the mobile terminal processes the abnormal prompt information, the server receives the processed information from the mobile terminal, the processed information comprises the source identifier, the source identifier is associated with the mobile terminal for processing the abnormal prompt information, and then the home appliance receives the processed information with the source identifier forwarded by the server, so that the home appliance can display the processed information, the user can acquire the processed information, the repeated processing of the abnormal prompt information by a plurality of mobile terminals is avoided, the complex operation of the user is avoided, and the operation experience of the user is improved.

sending query information to a server;

and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the technical scheme, when the server realizes data interaction between the household electrical appliance and the mobile terminal, abnormal prompt information, processed information and source identification in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household electrical appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household electrical appliance or the mobile terminal are prevented from being influenced due to overlarge storage capacity. When the user needs to retrieve the fault maintenance record of the household electrical appliance, the user can send query information to the server through the household electrical appliance, and the server feeds the online log back to the household electrical appliance for the user to check. Preferably, the anomaly prompt information, the processed information and the source identification recorded in the online log can be presented to the user through a display device of the home appliance.

In any of the above technical solutions, preferably, outputting the abnormality notification includes:

Displaying abnormal prompt information; and/or

And voice broadcasting of abnormal prompt information.

In the technical scheme, the household electrical appliance can enable a user to acquire the current state of the household electrical appliance through various output modes and process the current state in time.

Specifically, the abnormal prompt information and the processed information can be intuitively displayed to the user in a display mode, so that the user can know the current state of the household appliance.

The abnormal prompt information and the processed information can be transmitted in a voice broadcasting mode, and when the user is far away from the household electrical appliance, the user can quickly know the abnormal prompt information and the processed information to know the current state of the household electrical appliance when the user cannot observe the household electrical appliance.

Of course, the abnormal prompt information and the processed information can be displayed in a display mode and a voice broadcast mode, and a user can quickly and accurately acquire the current state of the household appliance through various output ways.

In any of the above technical solutions, preferably, the abnormality prompting information is failure information, the processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier has sent a one-key repair instruction.

In the technical scheme, the abnormal prompt information is fault information, namely, when a certain part in the household appliance is damaged by fault, the household appliance generates fault information. Because the parts are damaged by faults, the user cannot maintain the parts by himself and needs to apply for professional maintenance. The fault information may include, among other things, the name of the fault part, the type of fault, the degree of fault, etc. The processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier sends one-key repair instruction, so that on one hand, a user knows the specific fault content and fault processing mode of the household appliance through the household appliance; on the other hand, when the household equipment is damaged due to faults, the mobile terminal sends a one-key repair report instruction, so that the fault information of the household equipment is known by a service provider of the household equipment, and the household equipment rapidly enters a maintenance process of the household equipment.

In any of the above embodiments, preferably, the anomaly prompt information is parameter anomaly information, the processed information is anomaly removal information, and the anomaly removal information indicates that the mobile terminal associated with the source identifier has sent an anomaly removal instruction.

In the technical scheme, the abnormality prompt information is parameter abnormality information, namely, the parameter abnormality of a certain part in the household appliance, and the household appliance can generate the parameter abnormality information. The parameter anomaly information comprises an anomaly part name, an anomaly parameter, at least one anomaly parameter processing mode and the like. When the user of one mobile terminal adopts any abnormal parameter processing mode provided in the parameter abnormal information to process the part, the mobile terminal sends an abnormal elimination instruction, so that other users know which abnormal parameter processing mode the parameter abnormal information of the household appliance is processed by through the household appliance.

In any of the above embodiments, preferably, the abnormality notification information is consumable purchase information, the processed information is purchased information, and the purchased information indicates that the mobile terminal associated with the source identifier has sent a purchased instruction.

In the technical scheme, the abnormal prompt information is consumable purchase information, namely, the household electrical appliance generates consumable purchase information when the service life of a certain part in the household electrical appliance is short and the household electrical appliance needs to be purchased again. The consumable purchase information comprises consumable types, consumable quantity, at least one consumable purchase mode and the like. The processed information is purchased information, when a user of one mobile terminal adopts any consumable purchase mode to process, the mobile terminal can send a purchased instruction, and then other users can know the consumable purchase information of the household appliance through the household appliance to process in which consumable purchase mode.

According to a second aspect of the present invention, there is provided a control method of a mobile terminal, comprising: outputting the received abnormal prompt information; and under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled.

The control method of the mobile terminal comprises the steps of outputting the received abnormal prompt information, wherein when the mobile terminal has a display function, the abnormal prompt information can be displayed on a system notification bar and a special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the mobile terminal has the sound playing function, the user cannot be continuously reminded after single playing, so that the mobile terminal can play at regular intervals when the user is not processed. The abnormal prompt information is from home appliances bound with the mobile terminal, and is generated when the home appliances fail. The number of the mobile terminals is multiple, when one mobile terminal of the mobile terminals processes the abnormal prompt information, the mobile terminal can directly output processed information generated after the abnormal prompt information is processed, other mobile terminals and household appliances can receive the processed information, and the other mobile terminals can display the processed information, so that the other mobile terminals can synchronously acquire the processed information, in addition, the abnormal prompt information can be output in a withdrawal mode, namely, a user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by other mobile terminals is avoided, the tedious operation of the user is avoided, and the operation experience of the user is improved.

In addition, according to the control method of the mobile terminal in the technical scheme provided by the invention, the control method also has the following additional technical characteristics:

in the above technical solution, preferably, the control method of the mobile terminal further includes: processed information is received with a source identification associated with other mobile terminals or home devices that sent the processed information.

In the technical scheme, the processed information is provided with a source identifier, the source identifier is associated with a mobile terminal or a household appliance which sends out the processed information, namely, each mobile terminal is provided with the source identifier associated with the mobile terminal, and the household appliance is also provided with the corresponding source identifier. When the mobile terminal processes the received processed information, the source identifier of each processed information is used for summarizing and sorting the processed information, so that the processing difficulty of the data can be effectively reduced, and the processing efficiency of the data can be improved.

Preferably, when the mobile terminal is bound to the home device or other mobile terminal, the source identifier may be identity information of the home device or mobile terminal.

In any of the above embodiments, preferably, outputting the processed information includes: outputting the source identification and the processed information.

In the technical scheme, the mobile terminal outputs the received processed information and the source identifier associated with the processed information at the same time, that is, the corresponding source identifier is displayed while the processed information is displayed, so that the user of the mobile terminal can more intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information communication efficiency is improved.

In any of the foregoing solutions, preferably, the control method of the mobile terminal further includes: and recording the associated abnormal prompt information, the processed information and the source identification to form a local log.

In the technical scheme, the related abnormal prompt information, the processed information and the source identifier generated after the fault are recorded and form the local log, and the local log is stored in the mobile terminal, so that the fault maintenance record of the household appliance is conveniently called up at any time.

In any of the above technical solutions, preferably, outputting the received abnormality notification information includes: outputting the abnormality prompt information received from the server; receiving processed information with a source identification, comprising: and receiving the processed information with the source identification sent by the server.

In the technical scheme, the household electrical appliance sends the abnormal prompt information generated after the fault to the server, and then the server sends the abnormal prompt information to the mobile terminal bound with the household electrical appliance, and the mobile terminal outputs the abnormal prompt information for the user to check.

It is conceivable that when one of the plurality of mobile terminals processes the abnormal prompt information and sends the processed information to the server, other mobile terminals receive the processed information with the source identifier from the server, so that the user of the mobile terminal can know the processed information, the user is prevented from repeatedly processing the abnormal prompt information through the plurality of mobile terminals or the household appliance, tedious operations of the user are avoided, and operation experience of the user is improved. The interaction of the abnormal prompt information and the processed information among the mobile terminals and between the mobile terminals and the household appliances is realized through the server, and the processing efficiency of the data interaction process is improved.

In any of the foregoing solutions, preferably, the control method of the mobile terminal further includes: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the technical scheme, when the server realizes data interaction between the household appliance and the mobile terminal and among a plurality of mobile terminals, abnormal prompt information, processed information and source identifiers in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household appliance or the mobile terminal are prevented from being influenced due to overlarge storage space. When the user needs to retrieve the fault maintenance record of the household appliance, the user can send query information to the server through any mobile terminal, and the server feeds the online log back to the mobile terminal for the user to check. Preferably, the anomaly prompt information, the processed information and the source identification recorded in the online log can be presented to the user through a display device of the mobile terminal.

In any of the above technical solutions, preferably, outputting the abnormality notification includes: displaying abnormal prompt information; and/or voice broadcasting of abnormal prompt information.

In the technical scheme, the mobile terminal can enable a user to acquire the current state of the household appliance through various output modes and process the current state in time.

The abnormal prompt information and the processed information can be transmitted in a voice broadcasting mode, so that a user can quickly acquire the abnormal prompt information and the processed information to know the current state of the household appliance.

In any of the above technical solutions, preferably, the abnormality prompting information is failure information, the processed information is one-key repair information, and the one-key repair information indicates that other mobile terminals or home appliances associated with the source identifier send one-key repair instructions.

In the technical scheme, the abnormal prompt information is fault information, namely, when a certain part in the household appliance is damaged by fault, the household appliance generates fault information. Because the parts are damaged by faults, the user cannot maintain the parts by himself and needs to apply for professional maintenance. The fault information may include, among other things, the name of the fault part, the type of fault, the degree of fault, etc. The processed information is one-key repair information, and the one-key repair information indicates that other mobile terminals or household appliances associated with the source identifier send one-key repair instructions, so that on one hand, a user knows the specific fault content and fault processing mode of the household appliances through the output device of the mobile terminal or the household appliances; on the other hand, when the household electrical appliance is damaged due to faults, the fault information of the household electrical appliance is known by a service provider of the household electrical appliance by sending a one-key repair instruction through other mobile terminals or the household electrical appliance, and the household electrical appliance is quickly subjected to a maintenance process.

In any of the above embodiments, preferably, the abnormality prompting information is parameter abnormality information, the processed information is abnormality exclusion information, and the abnormality exclusion information indicates that other mobile terminals or home appliances associated with the source identifier have sent an abnormality exclusion instruction.

In the technical scheme, the abnormality prompt information is parameter abnormality information, namely, the parameter abnormality of a certain part in the household appliance, and the household appliance can generate the parameter abnormality information. The parameter anomaly information comprises an anomaly part name, an anomaly parameter, at least one anomaly parameter processing mode and the like. When a user of one mobile terminal or a user adopts any abnormal parameter processing mode provided in the parameter abnormal information to process the part through the household appliance, the mobile terminal or the household appliance sends an abnormal elimination instruction, so that other users know which abnormal parameter processing mode the parameter abnormal information of the household appliance is processed through the output device of the other mobile terminal or the household appliance.

In any of the above embodiments, preferably, the abnormality notification information is consumable purchase information, the processed information is purchased information, and the purchased information indicates that other mobile terminals or home appliances associated with the source identifier have sent purchased instructions.

In the technical scheme, the abnormal prompt information is consumable purchase information, namely, the household electrical appliance generates consumable purchase information when the service life of a certain part in the household electrical appliance is short and the household electrical appliance needs to be purchased again. The consumable purchase information comprises consumable types, consumable quantity, at least one consumable purchase mode and the like. The processed information is purchased information, when a user of one mobile terminal or the user adopts any consumable purchase mode to process through the household electrical appliance, the mobile terminal or the household electrical appliance can send a purchased instruction, and then other users know what consumable purchase mode the consumable purchase information of the household electrical appliance is processed by through the output device of the mobile terminal or the household electrical appliance.

According to a third aspect of the present invention, there is provided an electric home appliance comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing when executing the computer program: outputting abnormal prompt information; the method comprises the steps of sending abnormal prompt information to a mobile terminal bound with home appliances so that the mobile terminal can output the abnormal prompt information; and under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled.

When the household appliance provided by the invention has faults or abnormal operation, the household appliance outputs abnormal prompt information, namely the household appliance displays the abnormal prompt information on a display device of the household appliance. Conceivably, the display device may be a display device, a sound playing device or a light prompting device, wherein for the display device, abnormal prompting information can be displayed on the system notification bar and a special information processing interface, so that a user can directly see the abnormal prompting information on the system notification bar; the voice playing device can not continuously remind the user after single broadcasting, so that the voice playing device can play the voice at regular intervals when the user does not process the voice. The home appliance also sends the abnormal prompt information to the mobile terminal bound with the home appliance so that the mobile terminal can output the abnormal prompt information, the setting of the output device can refer to the display device of the home appliance, and the display device is not repeated, wherein the number of the mobile terminals is multiple. Any one of the plurality of mobile terminals can acquire the abnormal state of the household electrical appliance through the mobile terminal and process the abnormal state in time, when the household electrical appliance receives the processed information, the processed information can be output, so that a user can acquire the processed information, in addition, the abnormal prompt information can be output in a revocation mode, namely the user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the cancel output abnormality prompt information, when the display device is a display device, the cancel output abnormality prompt information can be performed in a system notification bar; when the display device is a sound playing device, the abnormal prompt information can be not played once at regular intervals; when the display device is a light prompt device, the light corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by a plurality of mobile terminals is avoided, the tedious operation of a user is avoided, and the operation experience of the user is improved. The household appliance can be an air conditioner, a refrigerator or a washing machine.

In addition, the household electrical appliance provided by the technical scheme of the invention can also have the following additional technical characteristics: in the above technical solution, preferably, the processor further implements when executing the computer program: processed information is received with a source identification associated with the mobile terminal from which the processed information originated.

In any of the above embodiments, preferably, outputting the processed information, which is realized when the processor executes the computer program, includes: outputting the source identification and the processed information.

In the technical scheme, the home appliance outputs the processed information and the source identifier associated with the processed information at the same time, that is, the processed information is displayed and the corresponding source identifier is displayed at the same time, so that a user can intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information exchange efficiency is improved.

Specifically, the display device of the home appliance is preferably a display device, and when the mobile terminal bound to the home appliance includes terminal 1, terminal 2 and terminal 3, the source identifier is identity information of each terminal, that is, terminal 1, terminal 2 and terminal 3. When the household appliance fails, the terminal 1, the terminal 2 and the terminal 3 can all receive the abnormal prompt information sent by the household appliance. When the user using the terminal 1 first sees the abnormality prompt information and processes it, the home appliance will receive the processed information and the terminal 1 and display it on the display screen for the other terminal users to know.

In any of the foregoing solutions, preferably, the processor further implements when executing the computer program: and recording the associated abnormal prompt information, the processed information and the source identification to form a local log.

In any of the above solutions, preferably, the sending of the abnormality notification to the mobile terminal bound to the home appliance, which is implemented when the processor executes the computer program, includes: and sending the abnormal prompt information to the server so that the server can send the abnormal prompt information to the mobile terminal bound with the household appliance.

In any of the foregoing solutions, preferably, the receiving the processed information with the source identifier implemented when the processor executes the computer program includes: and receiving the processed information with the source identification sent by the server.

In any of the foregoing solutions, preferably, the processor further implements when executing the computer program: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In any of the above technical solutions, preferably, the home appliance further includes an output device communicatively connected to the processor, the output device is configured to output the abnormality notification information and the processed information, and the output device is a display device and/or a broadcasting device.

In the technical scheme, the household appliance further comprises an output device, and the output device is in communication connection with the processor so as to receive the instruction sent by the processor, and further normal operation of the output device is realized according to the instruction. The instruction sent by the processor comprises output abnormal prompt information and output processed information. The output device enables a user to quickly know the current state of the household appliance and process the current state in time.

The output device can be a display device, and the abnormal prompt information and the processed information can be intuitively displayed to a user through the display device so that the user can know the current state of the household appliance.

The output device can also be a broadcasting device, when the user is far away from the household electrical appliance, the user can not observe the household electrical appliance, and the broadcasting device can enable the user to quickly acquire abnormal prompt information and processed information so as to know the current state of the household electrical appliance.

Of course, the output device may also include a display device and a broadcasting device, so that the user can learn the current state of the home appliance through various output ways.

In the technical scheme, the abnormal prompt information is fault information, namely, when a certain part in the household appliance is damaged by fault, the household appliance generates fault information. Because the parts are damaged by faults, the user cannot maintain the parts by himself and needs to apply for professional maintenance. The fault information may include, among other things, the name of the fault part, the type of fault, the degree of fault, etc. The processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier sends one-key repair instruction, so that on one hand, a user knows the specific fault content and fault processing mode of the household appliance through an output device of the household appliance; on the other hand, when the household equipment is damaged due to faults, the mobile terminal sends a one-key repair report instruction, so that the fault information of the household equipment is known by a service provider of the household equipment, and the household equipment rapidly enters a maintenance process of the household equipment.

Specifically, taking an air conditioner as an example, when a fan of the air conditioner fails to be damaged, the air conditioner will generate failure information. Meanwhile, fault information is sent to a plurality of mobile terminals bound with the air conditioner, the fault information is output from the plurality of mobile terminals, when one user of the mobile terminals looks up the fault information and sends a one-key repair instruction through the mobile terminals, the one-key repair information and a source identifier are output from an output device of the air conditioner, so that other users know which user has made which process the fault information, and meanwhile, a service provider of the air conditioner receives the one-key repair instruction and starts a maintenance process.

In the technical scheme, the abnormality prompt information is parameter abnormality information, namely, the parameter abnormality of a certain part in the household appliance, and the household appliance can generate the parameter abnormality information. The parameter anomaly information comprises an anomaly part name, an anomaly parameter, at least one anomaly parameter processing mode and the like. When the user of one mobile terminal adopts any abnormal parameter processing mode provided in the parameter abnormal information to process the part, the mobile terminal sends an abnormal elimination instruction, so that other users know which abnormal parameter processing mode the parameter abnormal information of the household appliance is processed by through the output device of the household appliance.

Specifically, when the air volume of the filter screen arranged at the air inlet and outlet of the air conditioner is abnormal, the air conditioner generates parameter abnormal information, the parameter abnormal information is sent to a plurality of mobile terminals bound with the air conditioner, the parameter abnormal information is output from the plurality of mobile terminals, wherein the parameter abnormal information can be expressed as ' the air volume of the filter screen is abnormal ', the filter screen is manually cleaned or replaced by the filter screen ', and when one user A looks over the parameter abnormal information and selects the manual filter screen cleaning mode in two abnormal parameter processing modes, the abnormality exclusion information ' the user A manually cleans the filter screen ' is output from an output device of the air conditioner, so that other users can know which processing the parameter abnormal information of the air conditioner is processed by which user.

In the technical scheme, the abnormal prompt information is consumable purchase information, namely, the household electrical appliance generates consumable purchase information when the service life of a certain part in the household electrical appliance is short and the household electrical appliance needs to be purchased again. The consumable purchase information comprises consumable types, consumable quantity, at least one consumable purchase mode and the like. The processed information is purchased information, when a user of one mobile terminal adopts any consumable purchase mode to process, the mobile terminal sends a purchased instruction, and then other users know the consumable purchase information of the household appliance through an output device of the household appliance in which consumable purchase mode the consumable purchase information of the household appliance is processed.

Specifically, when the purification filter element of the air conditioner is insufficient in service life, the purification filter element cannot be subjected to professional maintenance or self-cleaning or other treatment by a user to prolong the service life of the purification filter element, so that the air conditioner directly generates consumable purchase information, and the air conditioner outputs the consumable purchase information through the output device. The air conditioner further sends consumable purchase information to a plurality of mobile terminals bound with the consumable purchase information, the consumable purchase information is output to the plurality of mobile terminals, wherein the consumable purchase information can be expressed as '2X-type purification filter elements are short in service life, or online purchase or offline purchase', when one user B views the consumable purchase information and selects online purchase in two consumable purchase modes, purchase links are pushed to the mobile terminals for purchase of the user B, after the user B purchases successfully and generates a purchase order, the purchased information '2X-type purification filter elements are purchased online by the user B' is output to an output device of the air conditioner, and then other users are enabled to know which treatment the consumable purchase information of the air conditioner has been processed by which user.

According to a fourth aspect of the present invention there is provided a mobile terminal comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing when executing the computer program: outputting the received abnormal prompt information; and under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled.

The mobile terminal provided by the invention comprises a memory, a processor and a computer program which is stored in the memory and can run on the processor, wherein the processor outputs the received abnormal prompt information when executing the computer program, and when the mobile terminal has a display function, the abnormal prompt information can be displayed on a system notification bar and a special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the mobile terminal has the sound playing function, the user cannot be continuously reminded after single playing, so that the mobile terminal can play at regular intervals when the user is not processed. The abnormal prompt information is from home appliances bound with the mobile terminal, and is generated when the home appliances fail. The number of the mobile terminals is multiple, when one mobile terminal of the mobile terminals processes the abnormal prompt information, the mobile terminal can directly output processed information generated after the abnormal prompt information is processed, other mobile terminals and household appliances can receive the processed information, and the other mobile terminals can display the processed information, so that the other mobile terminals can synchronously acquire the processed information, in addition, the abnormal prompt information can be output in a withdrawal mode, namely, a user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by other mobile terminals is avoided, the tedious operation of the user is avoided, and the operation experience of the user is improved. The mobile terminal can be a mobile phone or a tablet computer.

In addition, the mobile terminal in the above technical solution provided by the present invention may further have the following additional technical features:

in the above technical solution, preferably, the processor further implements when executing the computer program: processed information is received with a source identification associated with other mobile terminals or home devices that sent the processed information.

When other mobile terminals are bound with the mobile terminal through the application program, the source identifier can be login account information of the user on the application program of the mobile terminal. Specifically, when the mobile terminal downloads the application program "WeChat", the user can bind with the home appliance through the "WeChat", and the account information of the user logging in the "WeChat" can be used as the source identifier.

In any of the above embodiments, preferably, the processor outputs the processed information when executing the computer program: outputting the source identification and the processed information.

Specifically, the mobile terminal displays the abnormal prompt information, the processed information and the source identifier through the display device. Preferably, the display device of the mobile terminal is a display device, and the plurality of mobile terminals bound to the home appliance device include a terminal 1, a terminal 2 and a terminal 3, when the home appliance device fails, the home appliance device, the terminal 1, the terminal 2 and the terminal 3 all receive the abnormal prompt information and display the abnormal prompt information on the respective display devices for the user to check, when the user of the terminal 1 checks the abnormal prompt information for the first time and processes the abnormal prompt information, the terminal 1 generates and outputs the processed information, and meanwhile, the processed information is sent to the home appliance device, the terminal 2 and the terminal 3, and at the moment, the user of the terminal 2 and the terminal 3 can check the processed information from the terminal 2 through the display device and also display the processed information and the source identifier for the user to check through the output device of the user.

In any of the above solutions, preferably, outputting the received abnormality notification information when the processor executes the computer program includes: outputting the abnormality prompt information received from the server; a processor, when executing a computer program, receives processed information with a source identifier, comprising: and receiving the processed information with the source identification sent by the server.

In any of the above technical solutions, preferably, the mobile terminal further includes an output device communicatively connected to the processor, the output device is configured to output the abnormality prompting information and the processed information, and the output device is a display device and/or a broadcasting device.

In the technical scheme, the mobile terminal further comprises an output device, and the output device is in communication connection with the processor so as to receive the instruction sent by the processor, and further normal operation of the output device is realized according to the instruction. The instruction sent by the processor comprises output abnormal prompt information and output processed information. The output device enables a user to quickly know the current state of the household appliance and process the current state in time.

The output device can be a display device, and the abnormal prompt information and the processed information can be intuitively displayed to a user through the display device so that the user can conveniently acquire the current state of the household appliance.

The output device can also be a broadcasting device, and the user can quickly acquire the abnormal prompt information and the processed information through the broadcasting device so as to know the current state of the household appliance.

Specifically, taking an air conditioner as an example, when a fan of the air conditioner fails and is damaged, the air conditioner generates and outputs failure information. Simultaneously, fault information is sent to a plurality of mobile terminals bound with an air conditioner, the fault information is output from the plurality of mobile terminals, when one user of the mobile terminals views the fault information and sends a one-key repair instruction through the mobile terminal, one-key repair information and a source identifier are output from the other mobile terminals or output devices of household appliances; when the user sees the fault information through the output device of the household appliance and sends a one-key repair instruction, the output devices of the mobile terminals can output one-key repair information and source identifiers associated with the household appliance, so that other users know which user (mobile terminal or household appliance) has made which process the fault information, and meanwhile, the service provider of the air conditioner receives the one-key repair instruction and starts the repair process.

According to a fifth aspect of the present invention, there is provided a computer readable storage medium having a computer program stored thereon, wherein the computer program, when executed by a processor, implements the steps of the method according to any of the above-mentioned aspects, thereby providing all technical effects of the control method of an air conditioner or the control method of a mobile terminal, which will not be described in detail herein.

According to a sixth aspect of the present invention, there is provided a control system of an electric home appliance, comprising: the household appliance output unit is used for outputting abnormal prompt information; the household appliance communication unit is used for sending the abnormal prompt information to the mobile terminal bound with the household appliance so that the mobile terminal can output the abnormal prompt information; the household appliance output unit is also used for canceling the output of the abnormal prompt information and/or outputting the processed information under the condition that the processed information is received.

The control system of the household electrical appliance provided by the invention comprises the household electrical appliance output unit and the household electrical appliance communication unit, wherein when the household electrical appliance is in fault or abnormal operation, the household electrical appliance output unit outputs abnormal prompt information, namely the household electrical appliance displays the abnormal prompt information on a display device of the household electrical appliance. When the household equipment has a display function, abnormal prompt information can be displayed on the system notification bar and a special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the household equipment has the sound playing function, the user cannot be continuously reminded after single broadcasting, so that the household equipment can play at regular intervals when the user is not treated. The household appliance communication unit sends the abnormal prompt information to the mobile terminals bound with the household appliances so that the mobile terminals can output the abnormal prompt information, the output mode of the abnormal prompt information can refer to the display mode of the household appliances, and the abnormal prompt information is not repeated, wherein the number of the mobile terminals is multiple. Any one of the plurality of mobile terminals can acquire the abnormal state of the household appliance through the mobile terminal and process the abnormal state in time, when the household appliance receives the processed information, the household appliance output unit is also used for outputting the processed information, so that a user can acquire the processed information, in addition, the abnormal prompt information can be output in a revocation mode, namely the user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by a plurality of mobile terminals is avoided, the tedious operation of a user is avoided, and the operation experience of the user is improved.

In addition, the control system of the household electrical appliance in the technical scheme provided by the invention can also have the following additional technical characteristics:

in the above technical solution, preferably, the home appliance communication unit is further configured to receive the processed information with a source identifier, where the source identifier is associated with the mobile terminal that sends the processed information.

In this solution, the home appliance communication unit is further configured to receive the processed information with a source identifier associated with the mobile terminal that sent the processed information, i.e. each mobile terminal has a source identifier associated with it. That is, the source identifier can be used as a tag of the processed information, and when the processed information is processed, the plurality of processed information can be summarized and arranged according to the source identifier of each processed information, so that the difficulty of subsequent data processing is reduced and the data processing efficiency is improved.

In any of the above solutions, preferably, the home appliance output unit is further configured to output a source identifier and processed information.

In the technical scheme, the household appliance output unit can also output the processed information and the source identifier associated with the processed information at the same time, that is, the processed information is displayed and the corresponding source identifier is displayed at the same time, so that a user can intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information exchange efficiency is improved.

Specifically, when the mobile terminal bound to the home appliance includes terminal 1, terminal 2 and terminal 3, the source identifier is identity information of each terminal, that is, terminal 1, terminal 2 and terminal 3. When the household appliance fails, the terminal 1, the terminal 2 and the terminal 3 can all receive the abnormal prompt information sent by the household appliance. When the user using the terminal 1 first sees the abnormality notification and processes it, the home appliance output unit of the home appliance will receive the processed information+terminal 1 and display it for the users of other terminals to know.

In any of the foregoing solutions, preferably, the control system of the home appliance further includes: and the household appliance recording unit is used for recording the associated abnormal prompt information, the processed information and the source identifier to form a local log.

In the technical scheme, the household appliance recording unit is used for recording the related abnormal prompt information, the processed information and the source identifier generated after the fault and forming a local log, and the local log is stored in the household appliance, so that the fault maintenance record of the household appliance is conveniently called at any time.

In any of the above solutions, preferably, the home appliance communication unit is further configured to send an anomaly prompt message to the server, so that the server sends the anomaly prompt message to the mobile terminal bound with the home appliance.

According to the technical scheme, the household appliance communication unit sends the abnormal prompt information generated after the fault to the server, then the server sends the abnormal prompt information to the mobile terminal bound with the household appliance, interaction of the abnormal prompt information between the household appliance and the plurality of mobile terminals is achieved through the server, and the processing efficiency of the data interaction process is improved.

In any of the above solutions, preferably, the home appliance communication unit is further configured to receive processed information with a source identifier sent by the server.

In the technical scheme, after the user of the mobile terminal processes the abnormal prompt information, the server receives the processed information from the mobile terminal, the processed information comprises the source identifier, the source identifier is associated with the mobile terminal for processing the abnormal prompt information, and then the home appliance communication unit receives the processed information with the source identifier forwarded by the server, so that the home appliance output unit displays the processed information, the user is enabled to acquire the processed information, a plurality of mobile terminals are prevented from repeatedly processing the abnormal prompt information, complicated operation of the user is avoided, and operation experience of the user is improved.

In any of the foregoing solutions, preferably, the home appliance communication unit is further configured to: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the technical scheme, when the server realizes data interaction between the household electrical appliance and the mobile terminal, abnormal prompt information, processed information and source identification in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household electrical appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household electrical appliance or the mobile terminal are prevented from being influenced due to overlarge storage capacity. When the user needs to retrieve the fault maintenance record of the household electrical appliance, the household electrical appliance communication unit can send query information to the server, and the server feeds back the online log to the household electrical appliance for the user to check. Preferably, the abnormality prompt information, the processed information and the source identification recorded in the online log may be presented to the user through a home appliance output unit of the home appliance.

In any of the foregoing solutions, preferably, the home appliance output unit is further configured to: displaying abnormal prompt information; and/or voice broadcasting of abnormal prompt information.

In the technical scheme, the household appliance output unit can enable a user to acquire the current state of the household appliance through various output modes and process the current state in time.

According to a seventh aspect of the present invention, there is provided a control system of a mobile terminal, comprising: the terminal output unit is used for outputting the received abnormal prompt information; the terminal output unit is also used for canceling the output of the abnormal prompt information and/or outputting the processed information under the condition of receiving the processed information.

The terminal output unit in the control system of the mobile terminal is used for outputting the received abnormal prompt information, wherein when the mobile terminal has a display function, the abnormal prompt information can be displayed on the system notification bar and the special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the mobile terminal has the sound playing function, the user cannot be continuously reminded after single playing, so that the mobile terminal can play at regular intervals when the user is not processed. The abnormal prompt information is from home appliances bound with the mobile terminal, and is generated when the home appliances fail. The number of the mobile terminals is multiple, after one mobile terminal of the mobile terminals processes the abnormal prompt information, the mobile terminal can directly output processed information generated after the abnormal prompt information is processed, other mobile terminals and household appliances can all receive the processed information, and terminal output units of the other mobile terminals can all display the processed information, so that the other mobile terminals can synchronously acquire the processed information, in addition, the abnormal prompt information can be output in a revocation mode, namely, a user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by other mobile terminals is avoided, the tedious operation of the user is avoided, and the operation experience of the user is improved.

In addition, the control system of the mobile terminal in the technical scheme provided by the invention can also have the following additional technical characteristics:

in the above technical solution, preferably, the control system of the mobile terminal further includes: and the terminal communication unit is used for receiving the processed information with the source identification, and the source identification is associated with other mobile terminals or household appliances which send out the processed information.

In this technical solution, the terminal communication unit is configured to receive the processed information with the source identifier, where the source identifier is associated with the mobile terminal or the home appliance that sends the processed information, that is, each mobile terminal has the source identifier associated with it, and the home appliance also has the corresponding source identifier. When the mobile terminal processes the received processed information, the source identifier of each processed information is used for summarizing and sorting the processed information, so that the processing difficulty of the data can be effectively reduced, and the processing efficiency of the data can be improved.

In any of the above solutions, preferably, the terminal output unit is further configured to output a source identifier and processed information.

In the technical scheme, the terminal output unit outputs the received processed information and the source identifier associated with the processed information at the same time, that is, the processed information is displayed and the corresponding source identifier is displayed at the same time, so that the user of the mobile terminal can more intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information communication efficiency is improved.

In any of the foregoing solutions, preferably, the control system of the mobile terminal further includes: the terminal recording unit is used for recording the associated abnormal prompt information, the processed information and the source identifier to form a local log.

In the technical scheme, the terminal recording unit is used for recording the related abnormal prompt information, the processed information and the source identifier generated after the fault and forming a local log, and the local log is stored in the mobile terminal, so that the fault maintenance record of the household appliance is conveniently retrieved at any time.

In any of the above solutions, preferably, the terminal output unit is further configured to output an anomaly prompt message received from the server; the terminal communication unit is also used for receiving the processed information with the source identifier sent by the server.

In the technical scheme, the household electrical appliance sends the abnormal prompt information generated after the fault to the server, then the server sends the abnormal prompt information to the mobile terminal bound with the household electrical appliance, and the mobile terminal outputs the abnormal prompt information through the terminal output unit for the user to check.

It is conceivable that when one of the plurality of mobile terminals processes the abnormal prompt information and sends the processed information to the server, the other mobile terminals receive the processed information with the source identifier from the server through the terminal communication unit, so that the user of the mobile terminal knows the processed information, the user is prevented from repeatedly processing the abnormal prompt information through the plurality of mobile terminals or the household appliance, the tedious operation of the user is avoided, and the operation experience of the user is improved. The interaction of the abnormal prompt information and the processed information among the mobile terminals and between the mobile terminals and the household appliances is realized through the server, and the processing efficiency of the data interaction process is improved.

In any of the foregoing solutions, preferably, the terminal communication unit is further configured to: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the technical scheme, when the server realizes data interaction between the household appliance and the mobile terminal and among a plurality of mobile terminals, abnormal prompt information, processed information and source identifiers in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household appliance or the mobile terminal are prevented from being influenced due to overlarge storage space. When the user needs to retrieve the fault maintenance record of the household electrical appliance, the terminal communication unit of any mobile terminal can send query information to the server, and the server feeds the online log back to the mobile terminal for the user to check. Preferably, the abnormality prompt information, the processed information and the source identification recorded in the online log may be presented to the user through a terminal output unit of the mobile terminal.

In any of the foregoing solutions, preferably, the terminal output unit is further configured to: displaying abnormal prompt information; and/or voice broadcasting of abnormal prompt information.

In the technical scheme, the terminal output unit of the mobile terminal can enable a user to acquire the current state of the household appliance through various output modes and process the current state in time.

Additional aspects and advantages of the invention will be set forth in part in the description which follows, or may be learned by practice of the invention.

Drawings

The foregoing and/or additional aspects and advantages of the invention will become apparent and may be better understood from the following description of embodiments taken in conjunction with the accompanying drawings in which:

fig. 1 is a schematic flow chart of a control method of an electric home appliance according to an embodiment of the present invention;

fig. 2 is a schematic flow chart of a control method of a home appliance according to an embodiment of the present invention;

Fig. 3 shows a schematic flow chart of a control method of a mobile terminal according to an embodiment of the present application;

FIG. 4 shows a schematic block diagram of an appliance of one embodiment of the present application;

FIG. 5 shows a schematic block diagram of a mobile terminal of one embodiment of the present application;

FIG. 6 shows a schematic block diagram of a control system of a home device of one embodiment of the present application;

fig. 7 shows a schematic block diagram of a control system of a mobile terminal according to an embodiment of the present application.

Detailed Description

In order that the above-recited objects, features and advantages of the present application will be more clearly understood, a more particular description of the application will be rendered by reference to the appended drawings and appended detailed description. It should be noted that, without conflict, the embodiments of the present application and features in the embodiments may be combined with each other.

In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present application, however, the present application may be practiced in other ways than those described herein, and therefore the scope of the present application is not limited to the specific embodiments disclosed below.

An embodiment of a first aspect of the present application provides a method for controlling a home appliance.

Fig. 1 shows a schematic flow chart of a control method of a home appliance according to an embodiment of the present invention. As shown in fig. 1, the method includes:

s102, outputting abnormal prompt information;

s104, sending the abnormal prompt information to the mobile terminal bound with the household appliance so that the mobile terminal can output the abnormal prompt information;

and S106, under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled.

According to the control method of the household electrical appliance, when the household electrical appliance is in fault or abnormal in operation, the household electrical appliance outputs abnormal prompt information, namely the household electrical appliance displays the abnormal prompt information on a display device of the household electrical appliance. When the household equipment has a display function, abnormal prompt information can be displayed on the system notification bar and a special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the household equipment has the sound playing function, the user cannot be continuously reminded after single broadcasting, so that the household equipment can play at regular intervals when the user is not treated. The home appliance also sends the abnormal prompt information to the mobile terminal bound with the home appliance so that the mobile terminal can output the abnormal prompt information, the output mode of the abnormal prompt information can refer to the display mode of the home appliance, and the display mode is not repeated, wherein the number of the mobile terminals is multiple. Any one of the plurality of mobile terminals can acquire the abnormal state of the household electrical appliance through the mobile terminal and process the abnormal state in time, and when the household electrical appliance receives the processed information, the processed information is output, so that a user can acquire the processed information, and in addition, the abnormal prompt information can be output in a revocation mode, namely the user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by a plurality of mobile terminals is avoided, the tedious operation of a user is avoided, and the operation experience of the user is improved.

In addition, according to the control method of the home appliance provided by the embodiment of the invention, the control method of the home appliance further has the following additional technical characteristics:

in the above embodiment, preferably, the control method of the home appliance further includes: processed information is received with a source identification associated with the mobile terminal from which the processed information originated.

In this embodiment, the processed information carries a source identification associated with the mobile terminal that sent the processed information, i.e. each mobile terminal has a source identification associated with it. That is, the source identifier can be used as a tag of the processed information, and when the processed information is processed, the plurality of processed information can be summarized and arranged according to the source identifier of each processed information, so that the difficulty of subsequent data processing is reduced and the data processing efficiency is improved.

In this embodiment, the home appliance outputs the processed information and the source identifier associated with the processed information at the same time, that is, the processed information is displayed and the corresponding source identifier is displayed at the same time, so that the user can intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information exchange efficiency is improved.

In any of the foregoing embodiments, preferably, the control method of the home appliance further includes: and recording the associated abnormal prompt information, the processed information and the source identification to form a local log.

In this embodiment, the associated abnormality prompt information, the processed information and the source identifier generated after the failure are recorded and form a local log, and the local log is stored in the home appliance, so that the failure maintenance record of the home appliance can be conveniently retrieved at any time.

In any of the foregoing embodiments, preferably, sending the abnormality notification to the mobile terminal bound to the home appliance includes: and sending the abnormal prompt information to the server so that the server can send the abnormal prompt information to the mobile terminal bound with the household appliance.

In the embodiment, the home appliance sends the abnormal prompt information generated after the fault to the server, then the server sends the abnormal prompt information to the mobile terminal bound with the home appliance, interaction of the abnormal prompt information between the home appliance and the plurality of mobile terminals is achieved through the server, and the processing efficiency of the data interaction process is improved.

In any of the above embodiments, preferably, receiving the processed information with the source identifier includes: and receiving the processed information with the source identification sent by the server.

In this embodiment, after the user of the mobile terminal processes the abnormal prompt information, the server receives the processed information from the mobile terminal, and the processed information includes the source identifier, where the source identifier is associated with the mobile terminal that processes the abnormal prompt information, and then the home appliance receives the processed information with the source identifier forwarded by the server, so that the home appliance can display the processed information, and the user is enabled to learn the processed information, so that a plurality of mobile terminals are prevented from repeatedly processing the abnormal prompt information, cumbersome operations of the user are avoided, and operation experience of the user is improved.

In any of the foregoing embodiments, preferably, the control method of the home appliance further includes: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the embodiment, when the server realizes data interaction between the household electrical appliance and the mobile terminal, abnormal prompt information, processed information and source identification in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household electrical appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household electrical appliance or the mobile terminal are prevented from being influenced due to overlarge storage capacity. When the user needs to retrieve the fault maintenance record of the household electrical appliance, the user can send query information to the server through the household electrical appliance, and the server feeds the online log back to the household electrical appliance for the user to check. Preferably, the anomaly prompt information, the processed information and the source identification recorded in the online log can be presented to the user through a display device of the home appliance.

In any of the above embodiments, preferably, outputting the abnormality notification includes: displaying abnormal prompt information; and/or voice broadcasting of abnormal prompt information.

In this embodiment, the home appliance may make the user learn the current state of the home appliance and process it in time through various output modes.

In any of the above embodiments, preferably, the abnormality notification information is failure information, the processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier has sent a one-key repair instruction.

In this embodiment, the abnormality notification is failure information, that is, when a certain component in the home appliance is failed and damaged, the home appliance will generate failure information. Because the parts are damaged by faults, the user cannot maintain the parts by himself and needs to apply for professional maintenance. The fault information may include, among other things, the name of the fault part, the type of fault, the degree of fault, etc. The processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier sends one-key repair instruction, so that on one hand, a user knows the specific fault content and fault processing mode of the household appliance through the household appliance; on the other hand, when the household equipment is damaged due to faults, the mobile terminal sends a one-key repair report instruction, so that the fault information of the household equipment is known by a service provider of the household equipment, and the household equipment rapidly enters a maintenance process of the household equipment.

Specifically, taking an air conditioner as an example, when a fan of the air conditioner fails to be damaged, the air conditioner will generate failure information. Meanwhile, fault information is sent to a plurality of mobile terminals bound with the air conditioner, the fault information is output from the plurality of mobile terminals, when one user of the mobile terminals checks the fault information and sends a one-key repair instruction through the mobile terminal, the air conditioner outputs the one-key repair information and the source identifier, so that other users know which user has made which process the fault information, and meanwhile, a service provider of the air conditioner receives the one-key repair instruction and starts a maintenance process.

In any of the above embodiments, preferably, the abnormality notification information is parameter abnormality information, the processed information is abnormality exclusion information, and the abnormality exclusion information indicates that the mobile terminal associated with the source identifier has sent an abnormality exclusion instruction.

In this embodiment, the abnormality notification information is parameter abnormality information, that is, parameter abnormality of a certain component in the home appliance, and the home appliance generates parameter abnormality information. The parameter anomaly information comprises an anomaly part name, an anomaly parameter, at least one anomaly parameter processing mode and the like. When the user of one mobile terminal adopts any abnormal parameter processing mode provided in the parameter abnormal information to process the part, the mobile terminal sends an abnormal elimination instruction, so that other users know which abnormal parameter processing mode the parameter abnormal information of the household appliance is processed by through the household appliance.

Specifically, when the air volume of the filter screen arranged at the air inlet and outlet of the air conditioner is abnormal, the air conditioner generates parameter abnormal information, the parameter abnormal information is sent to a plurality of mobile terminals bound with the air conditioner, the parameter abnormal information is output from the plurality of mobile terminals, wherein the parameter abnormal information can be expressed as 'the air volume of the filter screen is abnormal, the filter screen is manually cleaned or replaced by the filter screen', when one user H views the parameter abnormal information and selects manual cleaning of the filter screen in two abnormal parameter processing modes, the air conditioner outputs abnormality exclusion information 'the user H manually cleans the filter screen', and other users are further informed of which user is used for processing the parameter abnormal information of the air conditioner.

In this embodiment, the abnormality notification is consumable purchase information, that is, the home appliance will generate consumable purchase information when the lifetime of a certain component in the home appliance is insufficient and the home appliance needs to be purchased again. The consumable purchase information comprises consumable types, consumable quantity, at least one consumable purchase mode and the like. The processed information is purchased information, when a user of one mobile terminal adopts any consumable purchase mode to process, the mobile terminal can send a purchased instruction, and then other users can know the consumable purchase information of the household appliance through the household appliance to process in which consumable purchase mode.

Specifically, when the purification filter element of the air conditioner is insufficient in service life, the purification filter element cannot be subjected to professional maintenance or self-cleaning or other treatment by a user to prolong the service life of the purification filter element, so that the air conditioner directly generates consumable purchase information, and the air conditioner outputs the consumable purchase information. The air conditioner also sends consumable purchase information to a plurality of mobile terminals bound with the consumable purchase information, and the consumable purchase information is output to the plurality of mobile terminals, wherein the consumable purchase information can be expressed as '2X-type purification filter elements have short service lives, or are purchased online or offline', when one user I views the consumable purchase information and selects online purchase in two consumable purchase modes, purchase links are pushed to the mobile terminals for the user I to purchase, after the user I purchases successfully and generates a purchase order, the air conditioner outputs purchased information 'the user I purchases 2X-type purification filter elements online', and further other users are enabled to know which treatment the consumable purchase information of the air conditioner has been made by which user.

Fig. 2 is a schematic flow chart of a control method of a home appliance according to an embodiment of the present invention. As shown in fig. 2, the control method includes:

S202, the household electrical appliance outputs abnormal prompt information, wherein the abnormal prompt information is fault information, parameter abnormal information or consumable purchase information;

s204, the household electrical appliance sends abnormal prompt information to the server;

s206, the server sends abnormal prompt information to the mobile terminal bound with the household appliance;

s208, detecting whether the abnormal prompt information is processed, if so, turning to S212, and if not, turning to S210;

s210, the household electrical appliance and the mobile terminal output abnormal prompt information and return to S208;

s212, the home appliance or any one of a plurality of mobile terminals sends the processed information with the source identifier to a server;

and S214, the server sends the processed information with the source identification to other mobile terminals or household appliances.

An embodiment according to a second aspect of the present invention provides a control method of a mobile terminal.

Fig. 3 shows a schematic flow chart of a control method of a mobile terminal according to an embodiment of the present invention. As shown in fig. 3, the method includes:

s302, outputting the received abnormal prompt information;

s304, under the condition that the processed information is received, the abnormal prompt information is canceled to be output and/or the processed information is output.

In one embodiment of the present invention, preferably, the control method of the mobile terminal further includes: processed information is received with a source identification associated with other mobile terminals or home devices that sent the processed information.

In this embodiment, the processed information carries a source identifier, and the source identifier is associated with the mobile terminal or the home device that sent the processed information, i.e. each mobile terminal has a source identifier associated with it, and the home device also has a corresponding source identifier. When the mobile terminal processes the received processed information, the source identifier of each processed information is used for summarizing and sorting the processed information, so that the processing difficulty of the data can be effectively reduced, and the processing efficiency of the data can be improved.

In one embodiment of the present invention, preferably, outputting the processed information includes: outputting the source identification and the processed information.

In this embodiment, the mobile terminal outputs the received processed information and the source identifier associated with the processed information at the same time, that is, the corresponding source identifier is displayed while the processed information is displayed, so that the user of the mobile terminal can more intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the communication efficiency of the information is improved.

In one embodiment of the present invention, preferably, the control method of the mobile terminal further includes: and recording the associated abnormal prompt information, the processed information and the source identification to form a local log.

In the embodiment, the related abnormal prompt information, the processed information and the source identifier generated after the fault are recorded and form a local log, and the local log is stored in the mobile terminal, so that the fault maintenance record of the household appliance is conveniently called up at any time.

In one embodiment of the present invention, preferably, outputting the received abnormality notification includes: outputting the abnormality prompt information received from the server; receiving processed information with a source identification, comprising: and receiving the processed information with the source identification sent by the server.

In this embodiment, the home appliance sends the abnormal prompt information generated after the failure to the server, and then the server sends the abnormal prompt information to the mobile terminal bound to the home appliance, and the mobile terminal outputs the abnormal prompt information for the user to check.

In one embodiment of the present invention, preferably, the control method of the mobile terminal further includes: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the embodiment, when the server realizes data interaction between the household appliance and the mobile terminal and among a plurality of mobile terminals, abnormal prompt information, processed information and source identifiers in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household appliance or the mobile terminal are prevented from being influenced due to overlarge storage space. When the user needs to retrieve the fault maintenance record of the household appliance, the user can send query information to the server through any mobile terminal, and the server feeds the online log back to the mobile terminal for the user to check. Preferably, the anomaly prompt information, the processed information and the source identification recorded in the online log can be presented to the user through a display device of the mobile terminal.

In one embodiment of the present invention, preferably, outputting the abnormality notification includes: displaying abnormal prompt information; and/or voice broadcasting of abnormal prompt information.

In this embodiment, the mobile terminal may enable the user to learn the current state of the home appliance and process the current state in time through various output modes.

In one embodiment of the present invention, preferably, the abnormality notification information is failure information, the processed information is one-key repair information, and the one-key repair information indicates that the other mobile terminal or the home appliance associated with the source identifier has sent a one-key repair instruction.

In this embodiment, the abnormality notification is failure information, that is, when a certain component in the home appliance is failed and damaged, the home appliance will generate failure information. Because the parts are damaged by faults, the user cannot maintain the parts by himself and needs to apply for professional maintenance. The fault information may include, among other things, the name of the fault part, the type of fault, the degree of fault, etc. The processed information is one-key repair information, and the one-key repair information indicates that other mobile terminals or household appliances associated with the source identifier send one-key repair instructions, so that on one hand, a user knows the specific fault content and fault processing mode of the household appliances through the output device of the mobile terminal or the household appliances; on the other hand, when the household electrical appliance is damaged due to faults, the fault information of the household electrical appliance is known by a service provider of the household electrical appliance by sending a one-key repair instruction through other mobile terminals or the household electrical appliance, and the household electrical appliance is quickly subjected to a maintenance process.

In one embodiment of the present invention, preferably, the abnormality notification information is parameter abnormality information, the processed information is abnormality exclusion information, and the abnormality exclusion information indicates that the other mobile terminal or the home appliance associated with the source identifier has transmitted an abnormality exclusion instruction.

In this embodiment, the abnormality notification information is parameter abnormality information, that is, parameter abnormality of a certain component in the home appliance, and the home appliance generates parameter abnormality information. The parameter anomaly information comprises an anomaly part name, an anomaly parameter, at least one anomaly parameter processing mode and the like. When a user of one mobile terminal or a user adopts any abnormal parameter processing mode provided in the parameter abnormal information to process the part through the household appliance, the mobile terminal or the household appliance sends an abnormal elimination instruction, so that other users know which abnormal parameter processing mode the parameter abnormal information of the household appliance is processed through the output device of the other mobile terminal or the household appliance.

Specifically, when the air volume of the filter screen arranged at the air inlet and outlet of the air conditioner is abnormal, the air conditioner generates and outputs parameter abnormality information, and meanwhile, the parameter abnormality information is sent to a plurality of mobile terminals bound with the air conditioner, and the parameter abnormality information is output from the plurality of mobile terminals, wherein the parameter abnormality information can be expressed as' the air volume of the filter screen is abnormal, and the filter screen is manually cleaned or replaced.

When one user J looks up the abnormal parameter information through the mobile terminal and selects manual filter screen cleaning in the two abnormal parameter processing modes, the air conditioner or other mobile terminals can output abnormal removal information 'the user J manually cleans the filter screen', so that other users can know which user is used for processing the abnormal parameter information of the air conditioner.

When the user K passing through the household appliance knows the abnormal parameter information through the output device of the air conditioner and selects to replace the filter screen, the abnormal removal information is output on the output device of each mobile terminal bound with the air conditioner, wherein the user selects to replace the filter screen through the air conditioner, and the user of the mobile terminal is further made to know someone to process the abnormal parameter information through the household appliance.

The user selecting the abnormal parameter processing mode at the air conditioner end can be known in two ways, one is that an image acquisition device is arranged on the air conditioner, when the user K selects to replace a filter screen through the air conditioner end, the image acquisition device acquires an image of the user K and matches and compares the acquired image of the user K with images in a preset image storage library, and then the user K is determined to be 'select to replace the filter screen through the air conditioner end'.

The other is that the air conditioner can also be provided with a login account of the user K, the login account of the user K can be used as a source identifier of the household appliance, and when the user K processes the parameter anomaly information through the air conditioner end, a plurality of mobile terminals can output 'the user K selects to replace a filter screen through the air conditioner end'.

In one embodiment of the present invention, the anomaly prompt message is preferably consumable purchase message, the processed message is purchased message, and the purchased message indicates that other mobile terminals or home appliances associated with the source identifier have sent purchased instructions.

In this embodiment, the abnormality notification is consumable purchase information, that is, the home appliance will generate consumable purchase information when the lifetime of a certain component in the home appliance is insufficient and the home appliance needs to be purchased again. The consumable purchase information comprises consumable types, consumable quantity, at least one consumable purchase mode and the like. The processed information is purchased information, when a user of one mobile terminal or the user adopts any consumable purchase mode to process through the household electrical appliance, the mobile terminal or the household electrical appliance can send a purchased instruction, and then other users know what consumable purchase mode the consumable purchase information of the household electrical appliance is processed by through the output device of the mobile terminal or the household electrical appliance.

Specifically, when the service life of the purifying filter element of the air conditioner is insufficient, the service life of the purifying filter element cannot be prolonged through professional maintenance or self-cleaning or other processing modes of a user, so that the air conditioner directly generates consumable purchase information, the air conditioner outputs the consumable purchase information through an output device, the air conditioner also sends the consumable purchase information to a plurality of mobile terminals bound with the air conditioner, and the consumable purchase information is output on the plurality of mobile terminals or household appliances, wherein the consumable purchase information can be expressed as '2X-type purifying filter element has insufficient service life and is purchased online or offline'.

When one user L checks the consumable purchase information and selects online purchase in two consumable purchase modes, a purchase link is pushed to the mobile terminal for the user L to purchase, after the user L purchases successfully and generates a purchase order, the purchased information 'the user L purchases 2 purifying filter elements of X types online' is output on the other mobile terminals and the output device of the air conditioner, and then other users are enabled to know which type of treatment the consumable purchase information of the air conditioner has been made by which user.

When the user M passing through the household appliance knows the consumable purchase information through the output device of the air conditioner and selects offline purchase, the purchased information is pushed to all the mobile terminals bound with the air conditioner, and the user selects offline purchase of 2X-type purifying filter elements through the air conditioner.

The user selecting the purchasing mode at the air conditioner end can be obtained in two ways, one is that an image acquisition device is arranged on the household appliance, when the user M selects to replace a filter screen through the air conditioner end, the image acquisition device acquires an image of the user M, and the acquired image of the user M is matched and matched with images in a preset image storage library, so that the user M can purchase 2 purifying filter elements of X types under the selection line of the air conditioner end.

The other mode is that the air conditioner can be provided with a login account of the user M, the login account of the user M can be used as a source identifier of the household appliance, and when the user M processes consumable purchase information through the air conditioner end, a plurality of mobile terminals can output a purifying filter element for purchasing 2X types under the line through the air conditioner end selection.

An embodiment according to a third aspect of the present invention provides an electric home appliance 1, as shown in fig. 4, comprising a memory 12, a processor 14 and a computer program stored on the memory 12 and executable on the processor 14, the processor 14 implementing when executing the computer program: outputting abnormal prompt information; the method comprises the steps of sending abnormal prompt information to a mobile terminal bound with the household appliance 1 so that the mobile terminal can output the abnormal prompt information; and under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled.

When the household electrical appliance 1 provided by the invention has a fault or abnormal operation, the household electrical appliance 1 outputs abnormal prompt information, namely the household electrical appliance 1 displays the abnormal prompt information on a display device of the household electrical appliance 1. Conceivably, the display device may be a display device, a sound playing device or a light prompting device, wherein for the display device, abnormal prompting information can be displayed on the system notification bar and a special information processing interface, so that a user can directly see the abnormal prompting information on the system notification bar; the voice playing device can not continuously remind the user after single broadcasting, so that the voice playing device can play the voice at regular intervals when the user does not process the voice. The home appliance 1 also sends the abnormal prompt information to the mobile terminal bound with the home appliance 1 for the mobile terminal to output the abnormal prompt information, and the setting of the output device can refer to the display device of the home appliance, so that the description is omitted, wherein the number of the mobile terminals is multiple. Any one of the plurality of mobile terminals can acquire the abnormal state of the household appliance 1 through the mobile terminal and process the abnormal state in time, when the household appliance 1 receives the processed information, the processed information can be output, so that a user can acquire the processed information, in addition, the abnormal prompt information can be output in a revocation mode, namely the user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the cancel output abnormality prompt information, when the display device is a display device, the cancel output abnormality prompt information can be performed in a system notification bar; when the display device is a sound playing device, the abnormal prompt information can be not played once at regular intervals; when the display device is a light prompt device, the light corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by a plurality of mobile terminals is avoided, the tedious operation of a user is avoided, and the operation experience of the user is improved. The home appliance 1 may be an air conditioner, a refrigerator or a washing machine.

It is conceivable that the data information interaction between the home appliance 1 and the mobile terminal may be implemented by any one of a wireless connection, a wired connection or a bluetooth connection.

In one embodiment of the present invention, the processor 14 preferably further implements, when executing the computer program: processed information is received with a source identification associated with the mobile terminal from which the processed information originated.

Preferably, when the home device 1 is bound to a mobile terminal, the source identifier may be identity information of the mobile terminal. When the home appliance 1 is bound to an application on the mobile terminal, the source identifier may be login account information of the user on the application. Specifically, when the mobile terminal downloads the application program "WeChat", the user can bind with the home appliance 1 through the "WeChat", and the account information of the user logging in the "WeChat" can be used as the source identifier.

In one embodiment of the present invention, the output processed information preferably implemented when the processor 14 executes a computer program includes: outputting the source identification and the processed information.

In this embodiment, the home device 1 outputs the processed information and the source identifier associated with the processed information at the same time, that is, displays the processed information and the corresponding source identifier at the same time, so that the user can intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information exchange efficiency is improved.

Specifically, the display device of the home appliance 1 is preferably a display device, and when the mobile terminals bound to the home appliance 1 include the terminal 1, the terminal 2 and the terminal 3, the source identifier is identity information of each terminal, that is, the terminal 1, the terminal 2 and the terminal 3. When the home appliance 1 fails, the terminal 1, the terminal 2 and the terminal 3 can all receive the abnormality prompt information sent by the home appliance 1. When the user using the terminal 1 first sees the abnormality notification and processes it, the home appliance 1 will receive the processed information+terminal 1 and display it on the display screen for the other terminal users to know.

In one embodiment of the present invention, the processor 14 preferably further implements, when executing the computer program: and recording the associated abnormal prompt information, the processed information and the source identification to form a local log.

In this embodiment, the associated abnormality prompt information, the processed information and the source identifier generated after the failure are recorded and form a local log, and the local log is stored in the home appliance 1, so that the failure maintenance record of the home appliance 1 is conveniently retrieved at any time.

In one embodiment of the present invention, preferably, the sending of the abnormality notification to the mobile terminal bound to the home appliance 1, which is implemented when the processor 14 executes the computer program, includes: and sending the abnormal prompt information to a server so that the server can send the abnormal prompt information to the mobile terminal bound with the household appliance 1.

In this embodiment, the home appliance 1 sends the abnormal prompt information generated after the fault to the server, and then the server sends the abnormal prompt information to the mobile terminal bound to the home appliance 1, and interaction of the abnormal prompt information between the home appliance 1 and the plurality of mobile terminals is achieved through the server, so that the processing efficiency of the data interaction process is improved.

In one embodiment of the present invention, preferably, the receiving of the processed information with the source identification, which is implemented when the processor 14 executes the computer program, comprises: and receiving the processed information with the source identification sent by the server.

In this embodiment, after the user of the mobile terminal processes the abnormal prompt information, the server receives the processed information from the mobile terminal, and the processed information includes the source identifier, where the source identifier is associated with the mobile terminal that processes the abnormal prompt information, and then the home appliance 1 receives the processed information with the source identifier forwarded by the server, so that the home appliance 1 can display the processed information, and the user is enabled to learn the processed information, so that multiple mobile terminals are prevented from repeatedly processing the abnormal prompt information, and tedious operations of the user are avoided, and operation experience of the user is improved.

In one embodiment of the present invention, the processor 14 preferably further implements, when executing the computer program: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In this embodiment, when the server realizes data interaction between the home appliance 1 and the mobile terminal, abnormal prompt information, processed information and source identification in the data interaction process can be recorded and an online log is formed, and the online log is stored in the server, so that the storage space of the home appliance 1 or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the home appliance 1 or the mobile terminal are prevented from being influenced due to overlarge storage capacity. When the user needs to retrieve the fault maintenance record of the home appliance 1, the user can send query information to the server through the home appliance 1, and the server feeds back the online log to the home appliance 1 for the user to check. Preferably, the anomaly prompt information, the processed information and the source identification recorded in the online log may be presented to the user via a presentation device of the home appliance 1.

In one embodiment of the present invention, the home appliance 1 preferably further includes an output device communicatively connected to the processor 14, the output device being configured to output the abnormality notification information and the processed information, and the output device being a display device and/or a broadcasting device.

In this embodiment, the home appliance 1 further includes an output device, and the output device is communicatively connected to the processor 14, so as to receive the instruction sent by the processor 14, and further implement the normal operation of the output device according to the instruction. Wherein the instructions sent by the processor 14 include outputting exception prompt information and outputting processed information. The output device enables a user to quickly know the current state of the household appliance 1 and process the current state in time.

The output device may be a display device, and the abnormality prompt information and the processed information may be intuitively displayed to the user through the display device, so that the user may learn the current state of the home appliance 1.

The output device may also be a broadcasting device, and when the user is far away from the home appliance 1, the user can not observe the home appliance 1, and the broadcasting device can enable the user to quickly learn the abnormal prompt information and the processed information so as to know the current state of the home appliance 1.

Of course, the output device may also include a display device and a broadcasting device, so that the user can learn the current state of the home appliance 1 through various output ways.

In one embodiment of the present invention, preferably, the abnormality alert information is failure information, the processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier has sent a one-key repair instruction.

In this embodiment, the abnormality notification is failure information, that is, when a certain component in the home appliance 1 fails and is damaged, the home appliance 1 will generate failure information. Because the parts are damaged by faults, the user cannot maintain the parts by himself and needs to apply for professional maintenance. The fault information may include, among other things, the name of the fault part, the type of fault, the degree of fault, etc. The processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier sends one-key repair instruction, so that on one hand, a user knows the specific fault content and fault processing mode of the household appliance 1 through the output device of the household appliance 1; on the other hand, when the household appliance 1 is damaged due to faults, the mobile terminal sends a one-key repair instruction to enable the fault information of the household appliance 1 to be known by a service provider of the household appliance 1, and the household appliance 1 is quickly started to be repaired.

In one embodiment of the present invention, preferably, the abnormality alert information is parameter abnormality information, the processed information is abnormality exclusion information, and the abnormality exclusion information indicates that the mobile terminal associated with the source identifier has transmitted an abnormality exclusion instruction.

In this embodiment, the abnormality notification information is parameter abnormality information, that is, parameter abnormality of a certain component in the home appliance 1, and the home appliance 1 generates parameter abnormality information. The parameter anomaly information comprises an anomaly part name, an anomaly parameter, at least one anomaly parameter processing mode and the like. When the processed information is abnormality exclusion information and a user of one mobile terminal processes the part by adopting any abnormal parameter processing mode provided in the parameter abnormality information, the mobile terminal sends an abnormality exclusion instruction, so that other users can know which abnormal parameter processing mode the parameter abnormality information of the household appliance 1 is processed by through the output device of the household appliance 1.

In one embodiment of the present invention, the anomaly prompt message is preferably consumable purchase message, the processed message is purchased message, and the purchased message indicates that the mobile terminal associated with the source identifier has sent a purchased instruction.

In this embodiment, the abnormality notification is consumable purchase information, that is, the household appliance 1 will generate consumable purchase information when the lifetime of a certain part in the household appliance 1 is insufficient and the user needs to purchase again. The consumable purchase information comprises consumable types, consumable quantity, at least one consumable purchase mode and the like. The processed information is purchased information, when a user of one mobile terminal adopts any consumable purchase mode to process, the mobile terminal can send a purchased instruction, so that other users can know the consumable purchase mode of the household appliance 1 through the output device of the household appliance 1.

According to an embodiment of the fourth aspect of the present invention, there is provided a mobile terminal 2, as shown in fig. 5, comprising a memory 22, a processor 24 and a computer program stored on the memory 22 and executable on the processor 24, the processor 24 implementing when executing the computer program: outputting the received abnormal prompt information; and under the condition that the processed information is received, the output of the abnormal prompt information and/or the output of the processed information are canceled.

The mobile terminal 2 provided by the invention comprises a memory 22, a processor 24 and a computer program which is stored in the memory 22 and can run on the processor 24, wherein the processor 24 outputs the received abnormal prompt information when executing the computer program, and when the mobile terminal 2 has a display function, the abnormal prompt information can be displayed in a system notification bar and a special information processing interface, so that a user can directly see the abnormal prompt information in the system notification bar; when the mobile terminal 2 has a sound playing function, the user cannot be continuously reminded after a single broadcast, so that the mobile terminal can play at regular intervals when the user is not processing. The abnormality notification is from the home appliance bound to the mobile terminal 2, and is generated when the home appliance fails. The number of the mobile terminals 2 is plural, when one mobile terminal 2 of the mobile terminals 2 processes the abnormal prompt information, the one mobile terminal 2 can directly output the processed information generated after the abnormal prompt information is processed, and other mobile terminals 2 and household appliances can receive the processed information, and the other mobile terminals 2 can display the processed information, so that the other mobile terminals 2 can synchronously learn the processed information, and in addition, the abnormal prompt information can be output in a revocation manner, namely, the user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by other mobile terminals 2 is avoided, the tedious operation of the user is avoided, and the operation experience of the user is improved.

In one embodiment of the present invention, processor 24, when executing the computer program, preferably also implements: the processed information is received with a source identification associated with the other mobile terminal 2 or home device from which the processed information originated.

In this embodiment, the processed information carries a source identifier, and the source identifier is associated with the mobile terminal 2 or the home appliance that sent the processed information, i.e. each mobile terminal 2 has a source identifier associated with it, and the home appliance also has a corresponding source identifier. When the mobile terminal 2 processes the received processed information, the processed information is summarized and arranged through the source identifier of each processed information, so that the processing difficulty of the data can be effectively reduced, and the processing efficiency of the data can be improved.

Preferably, when the mobile terminal 2 is bound to a home device or other mobile terminal 2, the source identifier may be identity information of the home device or mobile terminal 2.

When other mobile terminals 2 are bound to the mobile terminal 2 through an application program, the source identifier may be login account information of the user on the application program of the mobile terminal 2. Specifically, when the mobile terminal 2 downloads the application program "WeChat", the user can bind with the home appliance through the "WeChat", and the account information of the user logging in the "WeChat" can be used as the source identifier.

In one embodiment of the present invention, the output processed information implemented when the processor 24 executes a computer program is preferably: outputting the source identification and the processed information.

In this embodiment, the mobile terminal 2 outputs the received processed information and the source identifier associated with the processed information at the same time, that is, the corresponding source identifier is displayed while the processed information is displayed, so that the user of the mobile terminal 2 can more intuitively know which user of the mobile terminal 2 corresponds to process the abnormal prompt information, and the information communication efficiency is improved.

Specifically, the mobile terminal 2 displays the abnormal prompt information, the processed information and the source identifier through the display device. Preferably, the display device of the mobile terminal 2 is a display device, and the plurality of mobile terminals 2 bound to the home appliance include a terminal 1, a terminal 2 and a terminal 3, when the home appliance fails, the home appliance, the terminal 1, the terminal 2 and the terminal 3 all receive the abnormal prompt information and display the abnormal prompt information on the respective display devices for the user to check, when the user of the terminal 1 checks the abnormal prompt information for the first time and processes the abnormal prompt information, the terminal 1 generates and outputs the processed information, and meanwhile sends the processed information to the home appliance, the terminal 2 and the terminal 3, and at this time, the user of the terminal 2 and the terminal 3 can check the processed information from the terminal 2 through the display device and also display the processed information and the source identifier on the home appliance through own output devices for the user to check.

In one embodiment of the present invention, processor 24, when executing the computer program, preferably also implements: and recording the associated abnormal prompt information, the processed information and the source identification to form a local log.

In this embodiment, the associated abnormality prompt information, the processed information and the source identifier generated after the failure are recorded and a local log is formed, and the local log is stored in the mobile terminal 2, so that the failure maintenance record of the home appliance can be conveniently retrieved at any time.

In one embodiment of the present invention, the output of the received exception prompt message, which is preferably implemented when the processor 24 executes a computer program, includes: outputting the abnormality prompt information received from the server; the receiving of the processed information with the source identification, which is implemented when the processor 24 executes the computer program, comprises: and receiving the processed information with the source identification sent by the server.

In this embodiment, the home appliance sends the abnormal prompt information generated after the failure to the server, and then the server sends the abnormal prompt information to the mobile terminal 2 bound to the home appliance, and the mobile terminal 2 outputs the abnormal prompt information for the user to check.

It is conceivable that when one of the plurality of mobile terminals 2 processes the abnormal prompt information and sends the processed information to the server, the other mobile terminals 2 will receive the processed information with the source identifier from the server, so that the user of the mobile terminal 2 can know the processed information, the user is prevented from repeatedly processing the abnormal prompt information through the plurality of mobile terminals 2 or the home appliance, the tedious operation of the user is avoided, and the operation experience of the user is improved. The interaction of the abnormal prompt information and the processed information among the mobile terminals 2 and between the mobile terminals 2 and the household appliances is realized through the server, and the processing efficiency of the data interaction process is improved.

In one embodiment of the present invention, processor 24, when executing the computer program, preferably also implements: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In this embodiment, when the server realizes data interaction between the home appliance and the mobile terminal 2 and between the plurality of mobile terminals 2, abnormal prompt information, processed information and source identifiers in the data interaction process can be recorded and an online log is formed, and the online log is stored in the server, so that the storage space of the home appliance or the mobile terminal 2 is not required to be occupied, and the running speed and the processing effect of the home appliance or the mobile terminal 2 are prevented from being influenced due to overlarge storage space. When the user needs to retrieve the fault maintenance record of the household electrical appliance, the user can send query information to the server through any mobile terminal 2, and the server feeds the online log back to the mobile terminal 2 for the user to check. Preferably, the anomaly prompt information, the processed information and the source identification recorded in the online log may be presented to the user via a presentation means of the mobile terminal 2.

In one embodiment of the present invention, the mobile terminal 2 preferably further includes an output device communicatively connected to the processor 24, the output device being configured to output the abnormality notification information and the processed information, and the output device being a display device and/or a broadcasting device.

In this embodiment, the mobile terminal 2 further includes an output device, and the output device is communicatively connected to the processor 24 so as to receive the instruction sent by the processor 24, and further implement normal operation of the output device according to the instruction. Wherein the instructions sent by processor 24 include outputting exception hint information and outputting processed information. The output device enables a user to quickly know the current state of the household appliance and process the current state in time.

In one embodiment of the present invention, preferably, the abnormality notification information is failure information, the processed information is one-key repair information, and the one-key repair information indicates that the other mobile terminal 2 or the home appliance associated with the source identifier has sent a one-key repair instruction.

In this embodiment, the abnormality notification is failure information, that is, when a certain component in the home appliance is failed and damaged, the home appliance will generate failure information. Because the parts are damaged by faults, the user cannot maintain the parts by himself and needs to apply for professional maintenance. The fault information may include, among other things, the name of the fault part, the type of fault, the degree of fault, etc. The processed information is one-key repair information, and the one-key repair information indicates that other mobile terminals 2 or household appliances associated with the source identifier send one-key repair instructions, so that on one hand, a user knows the specific fault content and fault processing mode of the household appliances through the mobile terminals 2 or output devices of the household appliances; on the other hand, when the household electrical appliance is damaged due to faults, the fault information of the household electrical appliance is known by a service provider of the household electrical appliance by sending a one-key repair instruction through other mobile terminals 2 or the household electrical appliance, and the household electrical appliance is quickly started to enter a maintenance process of the household electrical appliance.

Specifically, taking an air conditioner as an example, when a fan of the air conditioner fails and is damaged, the air conditioner generates and outputs failure information. Simultaneously, fault information is sent to a plurality of mobile terminals 2 bound with an air conditioner, the fault information is output from the plurality of mobile terminals 2, when one user of the mobile terminals looks up the fault information and sends a one-key repair instruction through the mobile terminals 2, one-key repair information and a source identifier are output from other mobile terminals 2 or output devices of household appliances; when the user sees the fault information through the output device of the home appliance and sends a one-key repair instruction, the output devices of the mobile terminals 2 output one-key repair information and source identifiers associated with the home appliance, so that other users know which user (the mobile terminal 2 or the home appliance) has made which process the fault information, and meanwhile, the service provider of the air conditioner receives the one-key repair instruction and starts the repair process.

In one embodiment of the present invention, the anomaly prompt information is preferably parameter anomaly information, the processed information is anomaly removal information, and the anomaly removal information indicates that the other mobile terminal 2 or the home appliance associated with the source identifier has sent an anomaly removal instruction.

In this embodiment, the abnormality notification information is parameter abnormality information, that is, parameter abnormality of a certain component in the home appliance, and the home appliance generates parameter abnormality information. The parameter anomaly information comprises an anomaly part name, an anomaly parameter, at least one anomaly parameter processing mode and the like. When the processed information is abnormality removal information and a user of one mobile terminal 2 or a user uses any one of the abnormality parameter processing modes provided in the parameter abnormality information to process the component through the home appliance, the mobile terminal 2 or the home appliance sends an abnormality removal instruction, so that other users know which abnormality parameter processing mode the parameter abnormality information of the home appliance is processed by through the output device of the other mobile terminal 2 or the home appliance.

Specifically, when the air volume of the filter screen arranged at the air inlet and outlet of the air conditioner is abnormal, the air conditioner generates and outputs parameter abnormality information, and meanwhile, the parameter abnormality information is sent to a plurality of mobile terminals 2 bound with the air conditioner, and the parameter abnormality information is output from the plurality of mobile terminals 2, wherein the parameter abnormality information can be expressed as "the air volume of the filter screen is abnormal, and the filter screen is manually cleaned or replaced.

When one user C views the abnormal parameter information through the mobile terminal 2 and selects manual filter screen cleaning in two abnormal parameter processing modes, the air conditioner or other mobile terminals 2 will output abnormal removal information "the user C manually cleans the filter screen", so that other users can learn which user has processed the abnormal parameter information of the air conditioner.

When the user D who passes through the home appliance knows the abnormal parameter information and selects to replace the filter screen through the output device of the air conditioner, the output device of each mobile terminal 2 bound with the air conditioner outputs abnormal exclusion information, wherein the user selects to replace the filter screen through the air conditioner, and the user of the mobile terminal 2 is further made aware that someone is processing the abnormal parameter information through the home appliance.

The user selecting the abnormal parameter processing mode at the air conditioner end can be known in two ways, one is that an image acquisition device is arranged on the air conditioner, when the user D selects to replace a filter screen through the air conditioner end, the image acquisition device acquires an image of the user D, and the acquired image of the user D is matched with an image in a preset image storage library, so that the user D is determined to be 'the user D selects to replace the filter screen through the air conditioner end'.

The other is that the air conditioner can also be provided with a login account of the user D, the login account of the user D can be used as a source identifier of the household appliance, and when the user D processes the parameter anomaly information through the air conditioner end, the mobile terminals 2 can output 'the user D selects to replace the filter screen through the air conditioner end'.

In one embodiment of the present invention, the anomaly prompt message is preferably consumable purchase message, the processed message is purchased message, and the purchased message indicates that other mobile terminals 2 or home appliances associated with the source identifier have sent purchased instructions.

In this embodiment, the abnormality notification is consumable purchase information, that is, the home appliance will generate consumable purchase information when the lifetime of a certain component in the home appliance is insufficient and the home appliance needs to be purchased again. The consumable purchase information comprises consumable types, consumable quantity, at least one consumable purchase mode and the like. When the user of one mobile terminal 2 or the user adopts any consumable purchase mode to process through the home appliance, the mobile terminal 2 or the home appliance can send a purchased instruction, so that other users can know what consumable purchase mode the consumable purchase information of the home appliance is processed by through the output device of the mobile terminal 2 or the home appliance.

Specifically, when the service life of the purifying filter element of the air conditioner is insufficient, the purifying filter element cannot be subjected to professional maintenance or self-cleaning or other processing modes by a user to prolong the service life of the purifying filter element, so that the air conditioner directly generates consumable purchase information, the air conditioner outputs the consumable purchase information through the output device, the air conditioner also sends the consumable purchase information to a plurality of mobile terminals 2 bound with the air conditioner, and the consumable purchase information is output on the plurality of mobile terminals 2 or household appliances, wherein the consumable purchase information can be expressed as' 2X-type purifying filter element has insufficient service life and is purchased offline or online.

When one user E checks the consumable purchase information and selects online purchase in two consumable purchase modes, a purchase link is pushed to the mobile terminal 2 for the user E to purchase, after the user E purchases successfully and generates a purchase order, the purchased information ' the user E purchases 2 purifying filter elements of X types online ' is output on the other mobile terminals 2 and an output device of the air conditioner ', and then other users are enabled to know which process the consumable purchase information of the air conditioner has been made by which user.

When the user F who passes through the home appliance knows the consumable purchase information through the output device of the air conditioner and selects offline purchase, the purchased information is pushed to all the mobile terminals 2 bound to the air conditioner, and the user selects offline purchase of 2X-type purification filter elements through the air conditioner end.

The user selecting the purchasing mode at the air conditioner end can be obtained in two ways, one is that an image acquisition device is arranged on the household appliance, when the user F selects to replace a filter screen through the air conditioner end, the image acquisition device acquires an image of the user F, and the acquired image of the user F is matched and matched with images in a preset image storage library, so that the user F can purchase 2 purifying filter elements of X types under the selection line of the air conditioner end.

The other way is that the air conditioner can also be provided with a login account of the user F, the login account of the user F can be used as a source identifier of the household appliance, and when the user F processes consumable purchase information through the air conditioner end, a plurality of mobile terminals 2 can output a purifying filter element for purchasing 2X types offline through the air conditioner end.

An embodiment of the fifth aspect of the present invention provides a computer readable storage medium, on which a computer program is stored, where the computer program when executed by a processor implements the steps of the method according to any one of the foregoing technical solutions, so that all technical effects of the power-down protection control method are provided, which are not described herein.

Computer-readable storage media may include any medium that can store or transfer information. Examples of a computer readable storage medium include an electronic circuit, a semiconductor memory device, a ROM, a flash memory, an Erasable ROM (EROM), a floppy disk, a CD-ROM, an optical disk, a hard disk, a fiber optic medium, a Radio Frequency (RF) link, and the like. The code segments may be downloaded via computer networks such as the internet, intranets, etc.

An embodiment of a sixth aspect of the present invention provides a control system for an electric home appliance.

Fig. 6 shows a schematic block diagram of a control system of a home appliance according to an embodiment of the present invention. As shown in fig. 6, the control system 300 of the home appliance includes: comprising the following steps:

a home appliance output unit 302 for outputting abnormality prompt information;

the home appliance communication unit 304 is configured to send an abnormality prompt message to a mobile terminal bound to the home appliance, so that the mobile terminal outputs the abnormality prompt message;

the home appliance output unit 302 is further configured to cancel the output of the abnormality notification information and/or output the processed information if the processed information is received.

The control system 300 of the home appliance provided by the invention comprises a home appliance output unit 302 and a home appliance communication unit 304, wherein when the home appliance fails or operates abnormally, the home appliance output unit 302 outputs abnormal prompt information, namely the home appliance displays the abnormal prompt information on a display device of the home appliance. When the household equipment has a display function, abnormal prompt information can be displayed on the system notification bar and a special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the household equipment has the sound playing function, the user cannot be continuously reminded after single broadcasting, so that the household equipment can play at regular intervals when the user is not treated. The home appliance communication unit 304 sends the abnormal prompt information to the mobile terminals bound to the home appliance to output the abnormal prompt information by the mobile terminals, wherein the output mode can refer to the display mode of the home appliance, and the details are omitted, and the number of the mobile terminals is multiple. Any one of the plurality of mobile terminals can acquire the abnormal state of the household electrical appliance through the mobile terminal and process the abnormal state in time, when the household electrical appliance receives the processed information, the household electrical appliance output unit 302 is further used for outputting the processed information, so that a user can acquire the processed information, in addition, the abnormal prompt information can be output in a revocation mode, namely, the user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by a plurality of mobile terminals is avoided, the tedious operation of a user is avoided, and the operation experience of the user is improved.

In one embodiment of the present invention, the home appliance communication unit 304 is preferably further configured to receive the processed information with a source identifier associated with the mobile terminal that sent the processed information.

In this embodiment, the home appliance communication unit 304 is further configured to receive the processed information with a source identifier associated with the mobile terminals that sent the processed information, i.e. each mobile terminal has a source identifier associated therewith. That is, the source identifier can be used as a tag of the processed information, and when the processed information is processed, the plurality of processed information can be summarized and arranged according to the source identifier of each processed information, so that the difficulty of subsequent data processing is reduced and the data processing efficiency is improved.

In one embodiment of the present invention, the home appliance output unit 302 is preferably further configured to output the source identification and the processed information.

In this embodiment, the home appliance output unit 302 may also output the processed information and the source identifier associated with the processed information at the same time, that is, display the processed information and display the corresponding source identifier at the same time, so that the user can intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the information exchange efficiency is improved.

Specifically, when the mobile terminal bound to the home appliance includes terminal 1, terminal 2 and terminal 3, the source identifier is identity information of each terminal, that is, terminal 1, terminal 2 and terminal 3. When the household appliance fails, the terminal 1, the terminal 2 and the terminal 3 can all receive the abnormal prompt information sent by the household appliance. When the user using the terminal 1 first sees the abnormality notification and processes it, the home appliance output unit 302 of the home appliance will receive the "processed information+terminal 1" and display it for the users of other terminals to know.

In one embodiment of the present invention, preferably, the control system of the home appliance further includes: and the household appliance recording unit is used for recording the associated abnormal prompt information, the processed information and the source identifier to form a local log.

In this embodiment, the home appliance recording unit is configured to record the associated abnormality prompt information, the processed information and the source identifier generated after the failure, and form a local log, where the local log is stored in the home appliance, so as to facilitate retrieving the failure maintenance record of the home appliance at any time.

In one embodiment of the present invention, the home appliance communication unit 304 is preferably further configured to send the abnormality notification to a server, so that the server sends the abnormality notification to the mobile terminal bound to the home appliance.

In this embodiment, the home appliance communication unit 304 sends the abnormal prompt information generated after the fault to the server, and then the server sends the abnormal prompt information to the mobile terminal bound to the home appliance, and interaction of the abnormal prompt information between the home appliance and the plurality of mobile terminals is achieved through the server, so that the processing efficiency of the data interaction process is improved.

In one embodiment of the present invention, the home appliance communication unit 304 is preferably further configured to receive the processed information with the source identifier sent by the server.

In this embodiment, after the user of the mobile terminal processes the abnormal prompt information, the server receives the processed information from the mobile terminal, and the processed information includes the source identifier, where the source identifier is associated with the mobile terminal that processes the abnormal prompt information, and then the home appliance communication unit 304 receives the processed information with the source identifier forwarded by the server, so that the home appliance output unit 302 displays the processed information, so that the user knows the processed information, and multiple mobile terminals are prevented from repeatedly processing the abnormal prompt information, thereby avoiding tedious operations of the user, and improving the operation experience of the user.

In one embodiment of the present invention, the home appliance communication unit 304 is preferably further configured to: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the embodiment, when the server realizes data interaction between the household electrical appliance and the mobile terminal, abnormal prompt information, processed information and source identification in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household electrical appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household electrical appliance or the mobile terminal are prevented from being influenced due to overlarge storage capacity. When the user needs to retrieve the fault maintenance record of the home appliance, the home appliance communication unit 304 may send query information to the server, and the server feeds back the online log to the home appliance for the user to view. Preferably, the anomaly prompt information, the processed information, and the source identification recorded in the online log may be presented to the user through the home output unit 302 of the home device.

In one embodiment of the present invention, preferably, the home appliance output unit 302 is further configured to: displaying abnormal prompt information; and/or voice broadcasting of abnormal prompt information.

In this embodiment, the home appliance output unit 302 may make the user aware of the current state of the home appliance and process in time through various output modes.

Specifically, when the air volume of the filter screen arranged at the air inlet and outlet of the air conditioner is abnormal, the air conditioner generates parameter abnormal information, the parameter abnormal information is sent to a plurality of mobile terminals bound with the air conditioner, the parameter abnormal information is output from the plurality of mobile terminals, wherein the parameter abnormal information can be expressed as 'the air volume of the filter screen is abnormal, the filter screen is manually cleaned or replaced by the filter screen', when one user N views the parameter abnormal information and selects manual cleaning of the filter screen in two abnormal parameter processing modes, the air conditioner outputs abnormality exclusion information 'the filter screen is manually cleaned by the user N', and other users are further informed of which user is used for processing the parameter abnormal information of the air conditioner.

Specifically, when the purification filter element of the air conditioner is insufficient in service life, the purification filter element cannot be subjected to professional maintenance or self-cleaning or other treatment by a user to prolong the service life of the purification filter element, so that the air conditioner directly generates consumable purchase information, and the air conditioner outputs the consumable purchase information. The air conditioner also sends consumable purchase information to a plurality of mobile terminals bound with the consumable purchase information, and the consumable purchase information is output to the plurality of mobile terminals, wherein the consumable purchase information can be expressed as '2X-type purification filter elements have short service lives, or are purchased online or offline', when one user O views the consumable purchase information and selects online purchase in two consumable purchase modes, purchase links are pushed to the mobile terminals for purchase of the user O, after the user O purchases successfully and generates a purchase order, the air conditioner outputs purchased information 'the user O purchases 2X-type purification filter elements online', and further other users are enabled to know which treatment the consumable purchase information of the air conditioner has been made by which user.

An embodiment of a seventh aspect of the present invention provides a control system of a mobile terminal.

Fig. 7 shows a schematic block diagram of a control system of a mobile terminal according to an embodiment of the present invention. As shown in fig. 7, the control system 400 of the mobile terminal includes:

A terminal output unit 402, configured to output the received abnormality prompt information;

the terminal output unit 402 is further configured to cancel the output of the abnormality notification information and/or output the processed information in case of receiving the processed information.

The terminal output unit 402 in the control system 400 of the mobile terminal provided by the invention is used for outputting the received abnormal prompt information, wherein when the mobile terminal has a display function, the abnormal prompt information can be displayed on the system notification bar and the special information processing interface, so that a user can directly see the abnormal prompt information on the system notification bar; when the mobile terminal has the sound playing function, the user cannot be continuously reminded after single playing, so that the mobile terminal can play at regular intervals when the user is not processed. The abnormal prompt information is from home appliances bound with the mobile terminal, and is generated when the home appliances fail. The number of the mobile terminals is multiple, after one mobile terminal of the mobile terminals processes the abnormal prompt information, the mobile terminal can directly output processed information generated after the abnormal prompt information is processed, other mobile terminals and household appliances can all receive the processed information, and the terminal output units 402 of the other mobile terminals can all display the processed information, so that the other mobile terminals can synchronously acquire the processed information, in addition, the abnormal prompt information can be output in a revocation mode, namely, a user is not reminded any more, and the information processing amount of the user is reduced. Of course, since the above two processing methods are not contradictory, they may be executed at the same time. For the abnormal prompt information which is canceled to be output, when the display mode is selected to be output, the abnormal prompt information can be canceled to be output in a system notification column; when the voice playing mode is selected to output, the abnormal prompt information can be not played at regular intervals; when the lamplight prompt mode is selected for output, lamplight corresponding to the abnormal prompt information can be extinguished. The repeated processing of the abnormal prompt information by other mobile terminals is avoided, the tedious operation of the user is avoided, and the operation experience of the user is improved.

In one embodiment of the present invention, preferably, the control system of the mobile terminal further includes: and the terminal communication unit is used for receiving the processed information with the source identification, and the source identification is associated with other mobile terminals or household appliances which send out the processed information.

In this embodiment, the terminal communication unit is configured to receive the processed information with a source identifier, and the source identifier is associated with a mobile terminal or a home appliance that sends the processed information, i.e. each mobile terminal has a source identifier associated therewith, and the home appliance also has a corresponding source identifier. When the mobile terminal processes the received processed information, the source identifier of each processed information is used for summarizing and sorting the processed information, so that the processing difficulty of the data can be effectively reduced, and the processing efficiency of the data can be improved.

In one embodiment of the present invention, the terminal output unit 402 is preferably further configured to output the source identification and the processed information.

In this embodiment, the terminal output unit 402 outputs the received processed information and the source identifier associated with the processed information at the same time, that is, the processed information is displayed and the corresponding source identifier is displayed at the same time, so that the user of the mobile terminal can more intuitively know which mobile terminal corresponds to which user processes the abnormal prompt information, and the communication efficiency of the information is improved.

Specifically, the mobile terminal displays the abnormality prompt information, the processed information and the source identifier through the terminal output unit 402. Preferably, the plurality of mobile terminals bound to the home appliance device include a terminal 1, a terminal 2 and a terminal 3, when the home appliance device fails, the home appliance device, the terminal 1, the terminal 2 and the terminal 3 all receive the abnormal prompt information and display the abnormal prompt information for a user to check through respective terminal output units 402, when the user of the terminal 1 checks the abnormal prompt information for the first time and processes the abnormal prompt information, the terminal 1 generates and outputs processed information, and sends the processed information to the home appliance device, the terminal 2 and the terminal 3, and at the moment, the user of the terminal 2 and the terminal 3 can check the processed information from the terminal 2 through a display device and also display the processed information and a source identifier for the user to check through own output devices on the home appliance device.

In one embodiment of the present invention, preferably, the control system of the mobile terminal further includes: the terminal recording unit is used for recording the associated abnormal prompt information, the processed information and the source identifier to form a local log.

In this embodiment, the terminal recording unit is configured to record the associated anomaly prompt information, the processed information and the source identifier generated after the fault, and form a local log, where the local log is stored in the mobile terminal, so as to facilitate retrieving the fault maintenance record of the home appliance at any time.

In one embodiment of the present invention, preferably, the terminal output unit 402 is further configured to output the abnormality notification information received from the server; the terminal communication unit is also used for receiving the processed information with the source identifier sent by the server.

In this embodiment, the home appliance transmits the abnormal prompt information generated after the failure to the server, and then the server transmits the abnormal prompt information to the mobile terminal bound to the home appliance, and the mobile terminal outputs the abnormal prompt information for the user to check through the terminal output unit 402.

In one embodiment of the present invention, preferably, the terminal communication unit is further configured to: sending query information to a server; and receiving an online log fed back by the server, wherein the online log records associated abnormal prompt information, processed information and source identification.

In the embodiment, when the server realizes data interaction between the household appliance and the mobile terminal and among a plurality of mobile terminals, abnormal prompt information, processed information and source identifiers in the data interaction process can be recorded and an online log is formed, the online log is stored in the server, the storage space of the household appliance or the mobile terminal is not required to be occupied, and the running speed and the processing effect of the household appliance or the mobile terminal are prevented from being influenced due to overlarge storage space. When the user needs to retrieve the fault maintenance record of the household electrical appliance, the terminal communication unit of any mobile terminal can send query information to the server, and the server feeds the online log back to the mobile terminal for the user to check. Preferably, the abnormality prompt information, the processed information and the source identification recorded in the online log may be presented to the user through the terminal output unit 402 of the mobile terminal.

In one embodiment of the present invention, preferably, the terminal output unit 402 is further configured to: displaying abnormal prompt information; and/or voice broadcasting of abnormal prompt information.

In this embodiment, the terminal output unit 402 of the mobile terminal may make the user learn the current state of the home appliance and process in time through various output modes.

When one user P looks up the abnormal parameter information through the mobile terminal and selects manual filter screen cleaning in the two abnormal parameter processing modes, the air conditioner or other mobile terminals can output abnormal removal information 'the user P manually cleans the filter screen', so that other users can know which user is used for processing the abnormal parameter information of the air conditioner.

When the user Q passing through the household appliance knows the abnormal parameter information through the output device of the air conditioner and selects to replace the filter screen, the output device of each mobile terminal bound with the air conditioner outputs abnormal removal information, wherein the user selects to replace the filter screen through the air conditioner, and the user of the mobile terminal is further made to know someone to process the abnormal parameter information through the household appliance.

The user selecting the abnormal parameter processing mode at the air conditioner end can be known in two ways, one is that an image acquisition device is arranged on the air conditioner, when the user Q selects to replace a filter screen through the air conditioner end, the image acquisition device acquires an image of the user Q, and the acquired image of the user Q is matched with an image in a preset image storage library, so that the user Q is determined to be 'the user Q selects to replace the filter screen through the air conditioner end'.

The other is that the air conditioner can also be provided with a login account of the user Q, the login account of the user Q can be used as a source identifier of the household appliance, and when the user Q processes the parameter anomaly information through the air conditioner end, a plurality of mobile terminals can output 'the user Q selects to replace a filter screen through the air conditioner end'.

When one user R checks the consumable purchase information and selects online purchase in two consumable purchase modes, a purchase link is pushed to the mobile terminal for the user R to purchase, after the user R purchases successfully and generates a purchase order, the purchased information 'the user R purchases 2 purifying filter elements of X types online' is output on the other mobile terminals and the output device of the air conditioner, and then other users are enabled to know which type of treatment the consumable purchase information of the air conditioner has been made by which user.

When the user S passing through the household appliance knows the consumable purchase information through the output device of the air conditioner and selects offline purchase, the purchased information is pushed to all the mobile terminals bound with the air conditioner, and the user selects offline purchase of 2 purifying filter elements of S types through the air conditioner.

The user selecting the purchasing mode at the air conditioner end can be obtained in two ways, one is that an image acquisition device is arranged on the household appliance, when the user S selects to replace a filter screen through the air conditioner end, the image acquisition device acquires an image of the user S, and the acquired image of the user S is matched and matched with images in a preset image storage library, so that the user S can purchase 2 purifying filter elements in X types under the selection line of the air conditioner end.

The other mode is that the air conditioner can be provided with a login account of the user S, the login account of the user S can be used as a source identifier of the household appliance, and when the user S processes consumable purchase information through the air conditioner end, a plurality of mobile terminals can output a purifying filter element for purchasing 2X types under the line through the air conditioner end selection.

In the description of the present invention, it should be understood that the terms "first," "second," and the like are used for descriptive purposes only and are not to be construed as indicating or implying a relative importance or number of technical features indicated. Thus, a feature defining "a first" or "a second" may explicitly or implicitly include at least one such feature. In the description of the present invention, the meaning of "plurality" means at least two, for example, two, three, etc., unless specifically defined otherwise.

The above description is only of the preferred embodiments of the present invention and is not intended to limit the present invention, but various modifications and variations can be made to the present invention by those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A control method of a home appliance, comprising:

the household electrical appliance outputs abnormal prompt information;

the abnormal prompt information is sent to mobile terminals bound with the household appliances so that the mobile terminals can output the abnormal prompt information, the number of the mobile terminals is multiple, when one mobile terminal of the mobile terminals processes the abnormal prompt information, the one mobile terminal outputs processed information generated after the abnormal prompt information is processed, and other mobile terminals and the household appliances receive the processed information;

under the condition that the other mobile terminals and the household appliances receive the processed information, the abnormal prompt information is output in a revocation mode and/or the processed information is output;

the other mobile terminals and home appliances receive the processed information with a source identifier, wherein the source identifier is associated with the mobile terminal which sends the processed information;

The outputting the processed information includes: outputting the source identification and the processed information;

the source identifier is identity information of the mobile terminal.

2. The method of controlling a home appliance according to claim 1, further comprising:

3. The method of controlling a home appliance according to claim 1, further comprising:

sending query information to a server;

and receiving an online log fed back by the server, wherein the online log records the associated abnormal prompt information, the processed information and the source identification.

4. A control method of an electric home appliance according to any one of claims 1 to 3,

the abnormal prompt information is fault information, the processed information is one-key repair information, and the one-key repair information indicates that the mobile terminal associated with the source identifier sends a one-key repair instruction; or (b)

The abnormality prompting information is parameter abnormality information, the processed information is abnormality exclusion information, and the abnormality exclusion information indicates that the mobile terminal associated with the source identification sends an abnormality exclusion instruction; or (b)

The abnormality prompt information is consumable purchase information, the processed information is purchased information, and the purchased information indicates that the mobile terminal associated with the source identification sends a purchased instruction.

5. An appliance comprising a memory, a processor and a computer program stored on the memory and executable on the processor, the processor implementing the steps of the method according to any one of claims 1 to 4 when the computer program is executed.

6. A computer-readable storage medium, on which a computer program is stored, characterized in that the computer program, when being executed by a processor, implements the method according to any one of claims 1 to 4.

7. A control system for an electric home appliance, comprising:

the household appliance output unit is used for outputting abnormal prompt information;

the household appliance communication unit is used for sending the abnormal prompt information to the mobile terminals bound with the household appliance so that the mobile terminals can output the abnormal prompt information, and the number of the mobile terminals is multiple;

the household appliance output unit is also used for canceling and outputting the abnormal prompt information and/or outputting the processed information under the condition that the processed information is received;

The home appliance communication unit is further used for receiving the processed information with a source identifier, wherein the source identifier is associated with the mobile terminal which sends out the processed information;

the household appliance output unit is also used for outputting the source identification and the processed information;

the source identifier is identity information of the mobile terminal.