CN112596498A - Fault processing method, device and system based on block chain - Google Patents
Fault processing method, device and system based on block chain Download PDFInfo
- Publication number
- CN112596498A CN112596498A CN202011446316.5A CN202011446316A CN112596498A CN 112596498 A CN112596498 A CN 112596498A CN 202011446316 A CN202011446316 A CN 202011446316A CN 112596498 A CN112596498 A CN 112596498A
- Authority
- CN
- China
- Prior art keywords
- equipment
- fault
- intelligent household
- block chain
- information
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000003672 processing method Methods 0.000 title abstract description 7
- 230000002159 abnormal effect Effects 0.000 claims abstract description 76
- 238000000034 method Methods 0.000 claims abstract description 59
- 238000012544 monitoring process Methods 0.000 claims abstract description 16
- 238000012545 processing Methods 0.000 claims description 63
- 238000012423 maintenance Methods 0.000 claims description 23
- 230000005856 abnormality Effects 0.000 description 11
- 238000010586 diagram Methods 0.000 description 6
- 238000004891 communication Methods 0.000 description 4
- 238000004887 air purification Methods 0.000 description 2
- 238000005516 engineering process Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000000746 purification Methods 0.000 description 2
- 238000012795 verification Methods 0.000 description 2
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 description 2
- 238000013473 artificial intelligence Methods 0.000 description 1
- 239000013307 optical fiber Substances 0.000 description 1
- 238000011160 research Methods 0.000 description 1
- 239000000126 substance Substances 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B23/00—Testing or monitoring of control systems or parts thereof
- G05B23/02—Electric testing or monitoring
- G05B23/0205—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults
- G05B23/0259—Electric testing or monitoring by means of a monitoring system capable of detecting and responding to faults characterized by the response to fault detection
- G05B23/0262—Confirmation of fault detection, e.g. extra checks to confirm that a failure has indeed occurred
-
- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/20—Pc systems
- G05B2219/24—Pc safety
- G05B2219/24065—Real time diagnostics
Landscapes
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Engineering & Computer Science (AREA)
- Automation & Control Theory (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention provides a fault processing method, a device and a system based on a block chain, wherein the method comprises the following steps: monitoring the running condition of the intelligent household equipment in real time; judging whether the intelligent household equipment is abnormal or failed according to the operation condition; if yes, acquiring abnormal information/fault information of the intelligent household equipment, wherein the abnormal information/fault information comprises equipment identification; broadcasting the abnormal information/fault information to a block chain network, wherein the block chain network stores equipment parameters in advance when the intelligent household equipment is accessed to the network for the first time, and the equipment parameters comprise the equipment identification. The method, the device and the system can solve the problems that in the prior art, due to the fact that various kinds of intelligent household equipment on the market are various, people cannot find the intelligent household equipment in time when a fault occurs, and corresponding equipment manufacturers cannot be informed to maintain the intelligent household equipment in time after the intelligent household equipment is found.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to a method, an apparatus, and a system for processing a fault based on a block chain.
Background
With the coming of the 5G network era, new technologies such as big data, the Internet of things and artificial intelligence are gradually changing lives of people, and various intelligent household devices bring convenience to lives of people. Therefore, it is an urgent problem to be solved by those skilled in the art to provide a method for handling a fault based on a block chain.
Disclosure of Invention
The invention aims to solve the technical problem of the prior art, and provides a fault processing method, a device and a system based on a block chain, which are used for solving the problems that in the prior art, due to the fact that various intelligent household devices in the market are various, people cannot find the intelligent household devices in time when faults occur, and the intelligent household devices cannot inform corresponding equipment manufacturers to maintain the intelligent household devices in time after the intelligent household devices are found.
In a first aspect, an embodiment of the present invention provides a fault handling method based on a block chain, which is applied to a home gateway node, and the method includes:
monitoring the running condition of the intelligent household equipment in real time;
judging whether the intelligent household equipment is abnormal or failed according to the operation condition;
if yes, acquiring abnormal information/fault information of the intelligent household equipment, wherein the abnormal information/fault information comprises equipment identification;
broadcasting the abnormal information/fault information to a block chain network, wherein the block chain network stores equipment parameters in advance when the intelligent household equipment is accessed to the network for the first time, and the equipment parameters comprise the equipment identification.
Preferably, before the step of monitoring the operating condition of the smart home device in real time, the method further includes:
acquiring the equipment parameters when the intelligent household equipment is accessed to the network for the first time, wherein the equipment parameters also comprise the network access date and the user contact information;
and writing the equipment parameters into a block chain network.
In a second aspect, an embodiment of the present invention provides a fault handling method based on a block chain, which is applied to an equipment manufacturer node, and the method includes:
acquiring abnormal information/fault information of intelligent household equipment broadcasted in a block chain network, wherein the abnormal information/fault information comprises equipment identification;
judging whether the intelligent household equipment is self-produced equipment or not according to the equipment identification;
if yes, acquiring equipment parameters which are prestored in the block chain network and used when the intelligent household equipment is accessed to the network for the first time, wherein the equipment parameters comprise the equipment identification, judging whether fault processing is carried out according to the equipment parameters, and broadcasting the fault processing information of the intelligent household equipment to the block chain network when the judgment result is yes.
Preferably, the device parameters further include a network access date and a user contact information, and the determining whether to perform fault processing according to the device parameters includes:
judging whether the intelligent household equipment is in a warranty range or not according to the network access date and a pre-stored warranty period corresponding to the equipment identifier;
if yes, starting a fault processing flow so that maintenance personnel can conveniently process the fault of the intelligent household equipment.
Preferably, after the starting of the fault handling process, the method further includes:
and if the fault processing of the intelligent household equipment is finished, writing the fault processing result of the intelligent household equipment into a block chain network.
In a third aspect, an embodiment of the present invention provides a fault handling method based on a block chain, where the method is applied to a service management platform node, and the method includes:
acquiring abnormal information/fault information of intelligent household equipment broadcasted in a block chain network, wherein the abnormal information/fault information comprises equipment identification;
if the fault processing information of the intelligent home equipment broadcasted in the block chain network is not received after the preset time is reached, acquiring equipment parameters which are stored in the block chain network in advance when the intelligent home equipment is accessed to the network for the first time, wherein the equipment parameters comprise the equipment identification;
sending an equipment manufacturer node selection list to a user node corresponding to the intelligent household equipment according to the equipment parameters;
and acquiring a target equipment manufacturer node selected from the equipment manufacturer node selection list and sent by the user node, and sending maintenance instruction information to the target equipment manufacturer node.
Preferably, the device parameters further include a network access date and a user contact information, and the sending of the device manufacturer node selection list to the user node corresponding to the smart home device according to the device parameters includes:
determining a device manufacturer node selection list meeting the conditions according to the device identification;
and sending an equipment manufacturer node selection list to the user node corresponding to the intelligent household equipment according to the user contact information.
In a fourth aspect, an embodiment of the present invention provides a device for handling a fault based on a block chain, where the device is disposed in a home gateway node, and the device includes:
the real-time monitoring module is used for monitoring the running condition of the intelligent household equipment in real time;
the first judgment module is connected with the real-time monitoring module and used for judging whether the intelligent household equipment is abnormal or failed according to the operation condition;
the first obtaining module is connected with the first judging module and used for obtaining abnormal information/fault information of the intelligent household equipment when the judging result of the first judging module is yes, wherein the abnormal information/fault information comprises equipment identification;
and the fault broadcasting module is connected with the first acquisition module and is used for broadcasting the abnormal information/fault information to a blockchain network, wherein the blockchain network stores equipment parameters of the intelligent household equipment when the intelligent household equipment is accessed to the network for the first time in advance, and the equipment parameters comprise the equipment identification.
In a fifth aspect, an embodiment of the present invention provides a device for handling a fault based on a block chain, where the device is disposed in an equipment manufacturer node, and the device includes:
the second acquisition module is used for acquiring abnormal information/fault information of the intelligent household equipment broadcasted in the block chain network, wherein the abnormal information/fault information comprises equipment identification;
the second judging module is connected with the second acquiring module and used for judging whether the intelligent household equipment is self-produced equipment or not according to the equipment identification;
and the fault processing module is connected with the second judging module and used for acquiring equipment parameters which are stored in advance in a block chain network and used when the intelligent household equipment is accessed to the network for the first time when the judging result of the second judging module is yes, wherein the equipment parameters comprise the equipment identification, judging whether fault processing is carried out according to the equipment parameters, and broadcasting the fault processing information of the intelligent household equipment to the block chain network when the judging result is yes.
In a sixth aspect, an embodiment of the present invention provides a fault handling system based on a block chain, including a home gateway node, an equipment manufacturer node, and a service management platform node;
the home gateway node is configured to execute the block chain-based fault handling method according to the first aspect;
the equipment manufacturer node is used for executing the fault handling method based on the block chain in the second aspect;
the service management platform node is configured to execute the block chain-based fault handling method according to the third aspect.
In the fault processing method, device and system based on the block chain provided by the embodiment of the invention, in order to find the fault or abnormal condition in time during the operation of the intelligent home equipment, the home gateway node monitors the operation condition of the intelligent home equipment in real time, judges whether the intelligent home equipment is abnormal or faulty or not according to the operation condition, and acquires the abnormal information/fault information of the intelligent home equipment and broadcasts the abnormal information/fault information to the block chain network when the judgment result is yes, so that the equipment manufacturer node can acquire the abnormal information/fault information in time. And after the equipment manufacturer node acquires the abnormal information/fault information, judging whether the intelligent household equipment is self-produced equipment according to the equipment identifier in the abnormal information/fault information, if so, acquiring equipment parameters which are stored in advance in the block chain network when the intelligent household equipment is accessed to the network for the first time, judging whether fault processing is carried out according to the equipment parameters, and if the equipment manufacturer node judges that the intelligent household equipment is subjected to fault processing, broadcasting the fault processing information of the intelligent household equipment to the block chain network. If the service management platform node does not receive fault processing information of the intelligent home equipment broadcasted in the block chain network after the preset time is reached, the service management platform node acquires equipment parameters which are stored in the block chain network in advance when the intelligent home equipment is accessed to the network for the first time, and sends an equipment manufacturer node selection list to a user node corresponding to the intelligent home equipment according to the equipment parameters, so that the service management platform node sends maintenance instruction information to a target equipment manufacturer node after the user selects the appropriate target equipment manufacturer node. Therefore, the problems that in the prior art, due to the fact that various kinds of intelligent household equipment on the market are various, people cannot find the intelligent household equipment in time when a fault occurs, and corresponding equipment manufacturers cannot be notified to maintain in time after the intelligent household equipment is found are solved.
Drawings
FIG. 1: the invention relates to a scene diagram of a fault processing method based on a block chain, which is disclosed by the embodiment of the invention;
FIG. 2: a flow chart of a fault handling method based on a block chain in embodiment 1 of the present invention;
FIG. 3: a flow chart of a fault handling method based on a block chain in embodiment 2 of the present invention;
FIG. 4: a flow chart of a fault handling method based on a block chain in embodiment 3 of the present invention;
FIG. 5: is a schematic structural diagram of a fault handling apparatus based on a block chain according to embodiment 4 of the present invention;
FIG. 6: a schematic structural diagram of a fault handling apparatus based on a block chain in embodiment 5 of the present invention.
Detailed Description
It should be noted that the embodiments and features of the embodiments in the present application may be combined with each other without conflict. The present application will be described in detail below with reference to the embodiments with reference to the attached drawings.
In order to make the technical solutions better understood by those skilled in the art, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only partial embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
It should be noted that the scene diagram described in the embodiment of the present application is for more clearly illustrating the technical solution of the embodiment of the present application, and does not constitute a limitation to the technical solution provided in the embodiment of the present application, and as a person having ordinary skill in the art knows that along with the evolution of the network architecture and the appearance of a new service scenario, the technical solution provided in the embodiment of the present application is also applicable to similar technical problems.
It should be noted that the fault handling method provided by the present application is based on a blockchain technique, and the home gateway node, the device manufacturer node, and the service management platform node are connected through a blockchain network, as shown in fig. 1, which is a scene diagram of the fault handling method based on a blockchain provided by the embodiment of the present application, and the blockchain network may further include a user node in addition to the home gateway node, the device manufacturer node, and the service management platform node. As shown in fig. 1, various smart home devices in the internet of things of the home, such as a smart air conditioner, a smart refrigerator, a smart television, a smart air purification device, a smart lighting device, a smart water purification device, and the like, are all connected to the home gateway node through a communication network, which may include various connection types of networks, such as a wired network, a wireless communication link network, or an optical fiber cable network. When each intelligent home device is accessed to the home gateway node for the first time, the home gateway node uploads the corresponding device parameters to the blockchain network, so that the user node, the device manufacturer node and the service management platform node can acquire the corresponding device parameters from the blockchain network when the intelligent home device fails. The user node may be various electronic devices with a display screen, including but not limited to a smart phone, a tablet computer, a portable computer, a desktop computer, and the like. The service management platform node can be used for carrying out identity authentication on the home gateway node and the equipment manufacturer node.
Based on the scenario diagram shown in fig. 1, the following describes a related embodiment of the fault handling method according to the present application.
Example 1:
the embodiment provides a fault handling method based on a block chain, which is applied to a home gateway node, and as shown in fig. 2, the method includes:
step S102: and monitoring the running condition of the intelligent household equipment in real time.
In this embodiment, intelligent household equipment can be intelligent air conditioner, intelligent refrigerator, intelligent TV, intelligent air purification equipment, intelligent lighting apparatus, intelligent water purification unit etc. is connected with the home gateway node through communication network, in order to discover trouble or abnormal conditions in time, the operating conditions of intelligent household equipment is monitored in real time to the home gateway node.
In this embodiment, a corresponding sensing device is installed in the home internet of things formed by the smart home devices, the operating conditions of the smart home devices are sensed in real time, and the sensing device can send the operating conditions of the smart home devices to the home gateway node in real time.
Optionally, before the step of monitoring the operation condition of the smart home device in real time, the method may further include:
acquiring equipment parameters when the intelligent household equipment is accessed to a network for the first time, wherein the equipment parameters also comprise an access date and a user contact way;
and writing the device parameters into the blockchain network.
During the research and practice of the prior art, the inventor finds that: when the intelligent home equipment breaks down, a user is often in a mess because the user cannot find a purchase record or a fault call report, and the like, so that the user cannot contact an equipment manufacturer in time to process the fault call. Meanwhile, when the user cannot find the purchase record, the equipment manufacturer is difficult to determine whether the intelligent household equipment is in the warranty period. Therefore, in the embodiment, the device parameters of the smart home device when the smart home device is accessed to the network for the first time are uploaded to the block chain network, so that the traceability of the device information can be realized.
Specifically, the home gateway node is used as a node of the block chain network, and when the smart home device is accessed to the home gateway node for the first time, the home gateway node obtains device parameters corresponding to the device, where the device parameters may include a device identifier, a date of leaving the factory, a date of accessing the network, a user contact manner, an after-sale phone, and the like, and user node information corresponding to the device parameters may be obtained through the user contact manner. And the home gateway node generates an encrypted file of the device parameter and stores the encrypted file in the block chain network. When the intelligent household equipment breaks down, the user can obtain the corresponding after-sale telephone from the block chain network so as to timely contact an equipment manufacturer for maintenance processing. Meanwhile, when the equipment manufacturer receives a user maintenance request, the corresponding network access date can be obtained from the block chain network so as to determine whether the intelligent household equipment is in the warranty period.
Step S104: and judging whether the intelligent household equipment is abnormal or failed according to the operation condition.
Step S106: if yes, acquiring abnormal information/fault information of the intelligent household equipment, wherein the abnormal information/fault information comprises equipment identification.
In this embodiment, when the home gateway node determines that the smart home device is abnormal or has a fault according to the operation condition, the home gateway node may control to restart the smart home device first, and if the operation condition of the smart home device is still abnormal/has a fault after the restart, the home gateway node determines that the smart home device is abnormal/has a fault. When the abnormality/failure is judged to occur, the home gateway node generates abnormality/failure information according to the abnormality/failure event, and the abnormality/failure information may include a unique failure identification code, a device identification, abnormality/failure cause or abnormality/failure description information, the time when the abnormality/failure occurs, the place where the abnormality/failure occurs, and the like.
Step S108: and broadcasting the abnormal information/fault information to the blockchain network, wherein the blockchain network stores equipment parameters in advance when the intelligent household equipment is accessed to the network for the first time, and the equipment parameters comprise equipment identification.
In this embodiment, the home gateway node broadcasts the abnormal information/fault information to the blockchain network after performing the private key signature on the abnormal information/fault information, so that the device manufacturer node can respond in time. All nodes in the block chain network can be used as accounting nodes of the block chain, private key signature verification is carried out on all broadcast information in the block chain, and the broadcast information is recorded into a block chain account book after verification is passed.
In this embodiment, the device manufacturer node receives broadcast information in the blockchain network in real time, when the device manufacturer node receives abnormal information/fault information of the smart home devices broadcasted in the blockchain network, the abnormal information/fault information is obtained, whether the smart home devices are devices produced by the device manufacturer node is judged according to device identifiers in the abnormal information/fault information, if yes, device parameters, stored in advance in the blockchain network, of the smart home devices when the smart home devices are accessed to the network for the first time are further obtained, whether fault processing is performed is judged according to the device parameters, and when the judgment result is yes, fault processing information of the smart home devices is broadcasted to the blockchain network. Specifically, the device manufacturer node may first acquire a device parameter matched with the device identifier in the blockchain network, determine whether the device parameter is in a maintenance range according to a network access date in the device parameter, and if the smart home device is in the maintenance range, start a fault handling process, so that a maintenance worker can perform fault handling on the smart home device and broadcast fault handling information of the smart home device to the blockchain network. The equipment manufacturer node may select a suitable maintenance person according to the abnormality/fault reason or the abnormality/fault description information in the fault information and the location where the abnormality/fault occurs, so as to implement timely processing of the fault, where the fault processing flow may be an internal processing flow of the manufacturer, or a fault processing flow on the open blockchain network, and the like, and this is not limited here.
In this embodiment, if there is no device manufacturer node corresponding to the device identifier in the blockchain network, or the smart home device is not within the warranty scope, the fault handling information of the smart home device will not be broadcast in the blockchain network. At this moment, in order to better serve the user, if the service management platform node does not receive the fault processing information of the intelligent home equipment broadcasted in the block chain network after the preset time arrives, the equipment parameters prestored in the block chain network when the intelligent home equipment is accessed to the network for the first time are obtained, an equipment manufacturer node selection list is sent to the user node corresponding to the intelligent home equipment according to the equipment parameters, so that the user can select a proper target equipment manufacturer node according to the suggestion of the service management platform node for fault maintenance. When the service management platform node receives a target equipment manufacturer node selected from an equipment manufacturer node selection list sent by a user, maintenance instruction information is sent to the target equipment manufacturer node, the maintenance instruction information can carry an equipment identifier, and after the target equipment manufacturer node receives the maintenance instruction information, the target equipment manufacturer node can actively contact the user to carry out equipment fault maintenance by acquiring a user contact way in a block chain network.
In this embodiment, after the fault processing of the smart home device is completed, the fault processing result of the smart home device may be written into the block chain network by the device manufacturer node or the user node corresponding to the maintenance staff, so as to facilitate subsequent tracking and data statistics.
In a specific embodiment, after a user purchases a new smart home device and needs to access a network, and after the smart home device performs network access authentication, the home gateway node records an identifier of the smart home device, and obtains a factory date, a network access date, a user contact information, an after-sale phone number, and the like of the smart home device by reading information with the smart home device. The home gateway node is used as a block chain link point to encrypt the information and store the encrypted information in a block chain network for a user or an equipment manufacturer to read in real time. When the intelligent home equipment breaks down in the operation process, the home gateway node triggers a fault alarm process by acquiring fault information, generates broadcast information by an algorithm according to the fault information and sends the broadcast information to the block chain network. After receiving the fault information, each equipment manufacturer node in the block chain network analyzes the fault information, judges whether the equipment manufacturer node is self-produced equipment or not, and responds in time if the intelligent home equipment is produced by an equipment manufacturer A and is within a maintenance range; specifically, the A equipment manufacturer node reads the equipment parameters of the intelligent household equipment during the first network access through the block chain network information to judge whether the intelligent household equipment is in an after-sales service range, and if the intelligent household equipment is in the after-sales service range, the specific information of the fault is analyzed to process and track the fault. Meanwhile, after the preset time is reached, if the service management platform node does not receive the fault processing information of the intelligent home equipment broadcasted in the block chain network, an equipment manufacturer node selection list is sent to the user for the user to select. After the fault processing is finished, the fault processing result of the intelligent household equipment can be written into the block chain network by the equipment manufacturer node or the user node, so that the follow-up tracking and data statistics are facilitated.
In the fault processing method provided by the embodiment of the invention, in order to find the fault or the abnormal condition in time during the operation of the intelligent home equipment, the home gateway node monitors the operation condition of the intelligent home equipment in real time, judges whether the intelligent home equipment is abnormal or faulty according to the operation condition, acquires the abnormal information/fault information of the intelligent home equipment when the judgment result is yes, and broadcasts the abnormal information/fault information to the block chain network, so that the equipment manufacturer node can acquire the abnormal information/fault information in time. And after the equipment manufacturer node acquires the abnormal information/fault information, judging whether the intelligent household equipment is self-produced equipment according to the equipment identifier in the abnormal information/fault information, if so, acquiring equipment parameters which are stored in advance in the block chain network when the intelligent household equipment is accessed to the network for the first time, judging whether fault processing is carried out according to the equipment parameters, and if the equipment manufacturer node judges that the intelligent household equipment is subjected to fault processing, broadcasting the fault processing information of the intelligent household equipment to the block chain network. If the service management platform node does not receive fault processing information of the intelligent home equipment broadcasted in the block chain network after the preset time is reached, the service management platform node acquires equipment parameters which are stored in the block chain network in advance when the intelligent home equipment is accessed to the network for the first time, and sends an equipment manufacturer node selection list to a user node corresponding to the intelligent home equipment according to the equipment parameters, so that the service management platform node sends maintenance instruction information to a target equipment manufacturer node after the user selects the appropriate target equipment manufacturer node. Therefore, the problems that in the prior art, due to the fact that various kinds of intelligent household equipment on the market are various, people cannot find the intelligent household equipment in time when a fault occurs, and corresponding equipment manufacturers cannot be notified to maintain in time after the intelligent household equipment is found are solved.
Example 2:
as shown in fig. 3, this embodiment provides a fault handling method based on a block chain, which is applied to an equipment manufacturer node, and the method includes:
step S202: acquiring abnormal information/fault information of the intelligent home equipment broadcasted in the block chain network, wherein the abnormal information/fault information comprises equipment identification;
step S204: judging whether the intelligent household equipment is self-produced equipment or not according to the equipment identification;
step S206: if yes, acquiring equipment parameters which are stored in the blockchain network in advance and used when the intelligent household equipment is accessed to the network for the first time, wherein the equipment parameters comprise equipment identifiers, judging whether fault processing is carried out or not according to the equipment parameters, and broadcasting fault processing information of the intelligent household equipment to the blockchain network when the judgment result is yes.
Optionally, the device parameter may further include a network access date and a user contact information, and determining whether to perform fault processing according to the device parameter may include:
judging whether the intelligent household equipment is in a warranty range or not according to the network access date and a pre-stored warranty period corresponding to the equipment identifier;
if so, starting a fault processing flow so as to facilitate maintenance personnel to carry out fault processing on the intelligent household equipment.
Optionally, after starting the fault handling procedure, the method may further include:
and if the fault processing of the intelligent household equipment is finished, writing the fault processing result of the intelligent household equipment into the block chain network.
Example 3:
as shown in fig. 4, this embodiment provides a fault handling method based on a block chain, which is applied to a service management platform node, and the method includes:
step S302: acquiring abnormal information/fault information of the intelligent home equipment broadcasted in the block chain network, wherein the abnormal information/fault information comprises equipment identification;
step S304: if the fault processing information of the intelligent home equipment broadcasted in the block chain network is not received after the preset time is reached, acquiring equipment parameters which are stored in the block chain network in advance and are used when the intelligent home equipment is accessed to the network for the first time, wherein the equipment parameters comprise equipment identifications;
step S306: sending an equipment manufacturer node selection list to a user node corresponding to the intelligent household equipment according to the equipment parameters;
step S308: and acquiring a target equipment manufacturer node selected from the equipment manufacturer node selection list and sent by the user node, and sending maintenance instruction information to the target equipment manufacturer node.
Optionally, the device parameter further includes a network access date and a user contact information, and the sending of the device manufacturer node selection list to the user node corresponding to the smart home device according to the device parameter may include:
determining a device manufacturer node selection list meeting the conditions according to the device identification;
and sending an equipment manufacturer node selection list to a user node corresponding to the intelligent household equipment according to the user contact information.
Example 4:
as shown in fig. 5, the present embodiment provides a device for handling a fault based on a block chain, which is disposed in a home gateway node, and includes:
the real-time monitoring module 11 is used for monitoring the running condition of the intelligent household equipment in real time;
the first judging module 12 is connected with the real-time monitoring module 11 and is used for judging whether the intelligent household equipment is abnormal or failed according to the operation condition;
the first obtaining module 13 is connected to the first judging module 12, and is configured to obtain abnormal information/fault information of the smart home device when a judgment result of the first judging module is yes, where the abnormal information/fault information includes a device identifier;
and the fault broadcasting module 14 is connected to the first obtaining module 13, and is configured to broadcast the abnormal information/fault information to the blockchain network, where the blockchain network stores in advance device parameters when the smart home device accesses the network for the first time, and the device parameters include a device identifier.
Optionally, the apparatus may further comprise:
the third acquisition module is used for acquiring equipment parameters when the intelligent household equipment is accessed to the network for the first time, and the equipment parameters further comprise an access date and a user contact way;
a first write module for writing the device parameters into the blockchain network
Example 5:
as shown in fig. 6, this embodiment provides a fault handling apparatus based on a block chain, which is disposed in an equipment manufacturer node, and includes:
the second obtaining module 21 is configured to obtain abnormal information/fault information of the smart home device broadcasted in the block chain network, where the abnormal information/fault information includes a device identifier;
the second judging module 22 is connected to the second obtaining module 21, and is configured to judge whether the smart home device is a device produced by the smart home device according to the device identifier;
and the fault processing module 23 is connected to the second judging module 22, and configured to, when a judgment result of the second judging module is yes, obtain a device parameter, which is stored in advance in the blockchain network, of the smart home device when the smart home device is first accessed to the network, where the device parameter includes a device identifier, judge whether to perform fault processing according to the device parameter, and broadcast fault processing information of the smart home device to the blockchain network when the judgment result is yes.
Optionally, the fault handling module 23 may include:
the parameter acquiring unit is used for acquiring equipment parameters which are stored in advance in the block chain network and used when the intelligent household equipment is accessed to the network for the first time when the judgment result of the second judging module is yes, wherein the equipment parameters comprise equipment identification, access date and user contact information;
the warranty range judging unit is used for judging whether the intelligent household equipment is in the warranty range according to the network access date and the pre-stored warranty period corresponding to the equipment identifier;
and the fault processing unit is used for starting a fault processing flow if the fault processing unit is used, so that maintenance personnel can conveniently process the fault of the intelligent household equipment.
Optionally, the apparatus may further comprise:
and the second write-in module is used for writing the fault processing result of the intelligent household equipment into the block chain network if the fault processing of the intelligent household equipment is finished.
Example 6:
the embodiment provides a fault handling system based on a block chain, which comprises a home gateway node, an equipment manufacturer node and a service management platform node;
the home gateway node is configured to execute the block chain-based fault handling method according to embodiment 1 above;
the device manufacturer node is configured to execute the block chain-based fault handling method described in embodiment 2 above;
the service management platform node is configured to execute the block chain-based fault handling method described in embodiment 3 above.
In order to find a fault or an abnormal condition in time during the operation of the smart home device, the home gateway node monitors the operation condition of the smart home device in real time, determines whether the smart home device is abnormal/faulty according to the operation condition, and obtains abnormal information/fault information of the smart home device and broadcasts the abnormal information/fault information to the block chain network when the determination result is yes, so that the device manufacturer node can obtain the abnormal information/fault information in time. And after the equipment manufacturer node acquires the abnormal information/fault information, judging whether the intelligent household equipment is self-produced equipment according to the equipment identifier in the abnormal information/fault information, if so, acquiring equipment parameters which are stored in advance in the block chain network when the intelligent household equipment is accessed to the network for the first time, judging whether fault processing is carried out according to the equipment parameters, and if the equipment manufacturer node judges that the intelligent household equipment is subjected to fault processing, broadcasting the fault processing information of the intelligent household equipment to the block chain network. If the service management platform node does not receive fault processing information of the intelligent home equipment broadcasted in the block chain network after the preset time is reached, the service management platform node acquires equipment parameters which are stored in the block chain network in advance when the intelligent home equipment is accessed to the network for the first time, and sends an equipment manufacturer node selection list to a user node corresponding to the intelligent home equipment according to the equipment parameters, so that the service management platform node sends maintenance instruction information to a target equipment manufacturer node after the user selects the appropriate target equipment manufacturer node. Therefore, the problems that in the prior art, due to the fact that various kinds of intelligent household equipment on the market are various, people cannot find the intelligent household equipment in time when a fault occurs, and corresponding equipment manufacturers cannot be notified to maintain in time after the intelligent household equipment is found are solved.
It will be understood that the above embodiments are merely exemplary embodiments taken to illustrate the principles of the present invention, which is not limited thereto. It will be apparent to those skilled in the art that various modifications and improvements can be made without departing from the spirit and substance of the invention, and these modifications and improvements are also considered to be within the scope of the invention.
Claims (10)
1. A fault handling method based on a block chain is applied to a home gateway node, and the method comprises the following steps:
monitoring the running condition of the intelligent household equipment in real time;
judging whether the intelligent household equipment is abnormal or failed according to the operation condition;
if yes, acquiring abnormal information/fault information of the intelligent household equipment, wherein the abnormal information/fault information comprises equipment identification;
broadcasting the abnormal information/fault information to a block chain network, wherein the block chain network stores equipment parameters in advance when the intelligent household equipment is accessed to the network for the first time, and the equipment parameters comprise the equipment identification.
2. The fault handling method based on the block chain according to claim 1, wherein before the step of monitoring the operation condition of the smart home device in real time, the method further comprises:
acquiring the equipment parameters when the intelligent household equipment is accessed to the network for the first time, wherein the equipment parameters also comprise the network access date and the user contact information;
and writing the equipment parameters into a block chain network.
3. A fault handling method based on a block chain is characterized by being applied to a device manufacturer node, and comprising the following steps:
acquiring abnormal information/fault information of intelligent household equipment broadcasted in a block chain network, wherein the abnormal information/fault information comprises equipment identification;
judging whether the intelligent household equipment is self-produced equipment or not according to the equipment identification;
if yes, acquiring equipment parameters which are prestored in the block chain network and used when the intelligent household equipment is accessed to the network for the first time, wherein the equipment parameters comprise the equipment identification, judging whether fault processing is carried out according to the equipment parameters, and broadcasting the fault processing information of the intelligent household equipment to the block chain network when the judgment result is yes.
4. The method according to claim 3, wherein the device parameters further include a network access date and a user contact address, and the determining whether to perform fault processing according to the device parameters includes:
judging whether the intelligent household equipment is in a warranty range or not according to the network access date and a pre-stored warranty period corresponding to the equipment identifier;
if yes, starting a fault processing flow so that maintenance personnel can conveniently process the fault of the intelligent household equipment.
5. The method according to claim 4, wherein after the starting of the fault handling process, the method further comprises:
and if the fault processing of the intelligent household equipment is finished, writing the fault processing result of the intelligent household equipment into a block chain network.
6. A fault handling method based on a block chain is applied to a service management platform node, and the method comprises the following steps:
acquiring abnormal information/fault information of intelligent household equipment broadcasted in a block chain network, wherein the abnormal information/fault information comprises equipment identification;
if the fault processing information of the intelligent home equipment broadcasted in the block chain network is not received after the preset time is reached, acquiring equipment parameters which are stored in the block chain network in advance when the intelligent home equipment is accessed to the network for the first time, wherein the equipment parameters comprise the equipment identification;
sending an equipment manufacturer node selection list to a user node corresponding to the intelligent household equipment according to the equipment parameters;
and acquiring a target equipment manufacturer node selected from the equipment manufacturer node selection list and sent by the user node, and sending maintenance instruction information to the target equipment manufacturer node.
7. The fault handling method based on the blockchain according to claim 6, wherein the device parameters further include a network access date and a user contact information, and the sending of the device manufacturer node selection list to the user node corresponding to the smart home device according to the device parameters includes:
determining a device manufacturer node selection list meeting the conditions according to the device identification;
and sending an equipment manufacturer node selection list to the user node corresponding to the intelligent household equipment according to the user contact information.
8. A device for handling a fault based on a block chain, the device being disposed in a home gateway node, the device comprising:
the real-time monitoring module is used for monitoring the running condition of the intelligent household equipment in real time;
the first judgment module is connected with the real-time monitoring module and used for judging whether the intelligent household equipment is abnormal or failed according to the operation condition;
the first obtaining module is connected with the first judging module and used for obtaining abnormal information/fault information of the intelligent household equipment when the judging result of the first judging module is yes, wherein the abnormal information/fault information comprises equipment identification;
and the fault broadcasting module is connected with the first acquisition module and is used for broadcasting the abnormal information/fault information to a blockchain network, wherein the blockchain network stores equipment parameters of the intelligent household equipment when the intelligent household equipment is accessed to the network for the first time in advance, and the equipment parameters comprise the equipment identification.
9. A fault handling device based on a block chain is characterized in that the fault handling device is arranged in a node of an equipment manufacturer, and the fault handling device comprises:
the second acquisition module is used for acquiring abnormal information/fault information of the intelligent household equipment broadcasted in the block chain network, wherein the abnormal information/fault information comprises equipment identification;
the second judging module is connected with the second acquiring module and used for judging whether the intelligent household equipment is self-produced equipment or not according to the equipment identification;
and the fault processing module is connected with the second judging module and used for acquiring equipment parameters which are stored in advance in a block chain network and used when the intelligent household equipment is accessed to the network for the first time when the judging result of the second judging module is yes, wherein the equipment parameters comprise the equipment identification, judging whether fault processing is carried out according to the equipment parameters, and broadcasting the fault processing information of the intelligent household equipment to the block chain network when the judging result is yes.
10. A fault processing system based on a block chain comprises a home gateway node, an equipment manufacturer node and a service management platform node;
the home gateway node is configured to perform the block chain based fault handling method of claim 1 or 2;
the equipment manufacturer node is used for executing the fault handling method based on the block chain in any one of claims 3-5;
the service management platform node is configured to perform the block chain based fault handling method of claim 6 or 7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011446316.5A CN112596498A (en) | 2020-12-09 | 2020-12-09 | Fault processing method, device and system based on block chain |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202011446316.5A CN112596498A (en) | 2020-12-09 | 2020-12-09 | Fault processing method, device and system based on block chain |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN112596498A true CN112596498A (en) | 2021-04-02 |
Family
ID=75193037
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN202011446316.5A Pending CN112596498A (en) | 2020-12-09 | 2020-12-09 | Fault processing method, device and system based on block chain |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN112596498A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115378952A (en) * | 2022-08-19 | 2022-11-22 | 中国联合网络通信集团有限公司 | Terminal test fault processing system, method, electronic device and storage medium |
| CN116468214A (en) * | 2023-03-07 | 2023-07-21 | 德联易控科技(北京)有限公司 | Evidence electronization method and electronic equipment based on fault event processing process |
Citations (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN2831342Y (en) * | 2005-05-08 | 2006-10-25 | 高静宇 | Equipment opening recognizer |
| CN107651768A (en) * | 2017-10-16 | 2018-02-02 | 江西渥泰环保科技有限公司 | A kind of integral commercial water purifier of Internet of Things intelligent heating |
| CN107861392A (en) * | 2017-11-08 | 2018-03-30 | 绵阳美菱软件技术有限公司 | The data management platform and method of a kind of intelligent appliance |
| CN107942702A (en) * | 2017-12-15 | 2018-04-20 | 四川长虹电器股份有限公司 | Intelligent domestic system based on Internet of Things |
| CN108646623A (en) * | 2018-05-18 | 2018-10-12 | 深圳明创自控技术有限公司 | A kind of intelligent domestic system based on block chain |
| CN108737415A (en) * | 2018-05-16 | 2018-11-02 | 成都甄识科技有限公司 | A kind of safety certifying method for smart home |
| CN108880863A (en) * | 2018-05-26 | 2018-11-23 | 江西理工大学 | A kind of smart grid equipment safety diagnostic service system based on block chain technology |
| CN109150605A (en) * | 2018-08-20 | 2019-01-04 | 山东润智能科技有限公司 | intelligent gateway, monitoring system and data processing method |
| CN109144981A (en) * | 2018-08-30 | 2019-01-04 | 武汉大学 | Electric car based on block chain shares battery lifecycle management system and method |
| CN109615091A (en) * | 2018-11-09 | 2019-04-12 | 无锡小天鹅股份有限公司 | The fault data processing methods of household electrical appliance, device, server and system after sale |
| CN110221558A (en) * | 2019-06-05 | 2019-09-10 | 镇江四联机电科技有限公司 | A kind of electrohydraulic servo valve on-line fault diagnosis gateway based on edge calculations technology |
| CN110687821A (en) * | 2019-11-14 | 2020-01-14 | 腾讯科技（深圳）有限公司 | Intelligent home control system and method based on block chain |
| CN111787119A (en) * | 2020-07-10 | 2020-10-16 | 福富信息科技(上海)有限公司 | Communication protocol device for controlling industrial Internet of things equipment based on block chain technology |
-
2020
- 2020-12-09 CN CN202011446316.5A patent/CN112596498A/en active Pending
Patent Citations (13)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN2831342Y (en) * | 2005-05-08 | 2006-10-25 | 高静宇 | Equipment opening recognizer |
| CN107651768A (en) * | 2017-10-16 | 2018-02-02 | 江西渥泰环保科技有限公司 | A kind of integral commercial water purifier of Internet of Things intelligent heating |
| CN107861392A (en) * | 2017-11-08 | 2018-03-30 | 绵阳美菱软件技术有限公司 | The data management platform and method of a kind of intelligent appliance |
| CN107942702A (en) * | 2017-12-15 | 2018-04-20 | 四川长虹电器股份有限公司 | Intelligent domestic system based on Internet of Things |
| CN108737415A (en) * | 2018-05-16 | 2018-11-02 | 成都甄识科技有限公司 | A kind of safety certifying method for smart home |
| CN108646623A (en) * | 2018-05-18 | 2018-10-12 | 深圳明创自控技术有限公司 | A kind of intelligent domestic system based on block chain |
| CN108880863A (en) * | 2018-05-26 | 2018-11-23 | 江西理工大学 | A kind of smart grid equipment safety diagnostic service system based on block chain technology |
| CN109150605A (en) * | 2018-08-20 | 2019-01-04 | 山东润智能科技有限公司 | intelligent gateway, monitoring system and data processing method |
| CN109144981A (en) * | 2018-08-30 | 2019-01-04 | 武汉大学 | Electric car based on block chain shares battery lifecycle management system and method |
| CN109615091A (en) * | 2018-11-09 | 2019-04-12 | 无锡小天鹅股份有限公司 | The fault data processing methods of household electrical appliance, device, server and system after sale |
| CN110221558A (en) * | 2019-06-05 | 2019-09-10 | 镇江四联机电科技有限公司 | A kind of electrohydraulic servo valve on-line fault diagnosis gateway based on edge calculations technology |
| CN110687821A (en) * | 2019-11-14 | 2020-01-14 | 腾讯科技（深圳）有限公司 | Intelligent home control system and method based on block chain |
| CN111787119A (en) * | 2020-07-10 | 2020-10-16 | 福富信息科技(上海)有限公司 | Communication protocol device for controlling industrial Internet of things equipment based on block chain technology |
Non-Patent Citations (1)
| Title |
|---|
| 范末婵: "基于区块链的智能电网隐私保护及监控技术研究", 《中国优秀硕士学位论文全文数据库 工程科技Ⅱ辑》 * |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN115378952A (en) * | 2022-08-19 | 2022-11-22 | 中国联合网络通信集团有限公司 | Terminal test fault processing system, method, electronic device and storage medium |
| CN115378952B (en) * | 2022-08-19 | 2024-03-01 | 中国联合网络通信集团有限公司 | Terminal test fault processing system, method, electronic equipment and storage medium |
| CN116468214A (en) * | 2023-03-07 | 2023-07-21 | 德联易控科技(北京)有限公司 | Evidence electronization method and electronic equipment based on fault event processing process |
| CN116468214B (en) * | 2023-03-07 | 2023-12-15 | 德联易控科技(北京)有限公司 | Evidence electronization method and electronic equipment based on fault event processing process |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| AU2019222843B2 (en) | Digital fingerprint tracking | |
| US11616659B2 (en) | Integrated cloud system for premises automation | |
| US10375543B2 (en) | Remotely controlling aspects of pools and spas | |
| JP4403335B2 (en) | Maintenance support system for video processing equipment | |
| CN112596498A (en) | Fault processing method, device and system based on block chain | |
| EP3258645B1 (en) | Application method of communication terminal and smart home system | |
| CN109669705B (en) | Method and system for programming firmware | |
| CN106231595B (en) | Wireless hotspot selection method and system | |
| CN101729922B (en) | Set top box and remote diagnostic method thereof | |
| CN110708336B (en) | Video terminal authentication method and device, electronic equipment and storage medium | |
| CN111555920B (en) | Intelligent operation and maintenance method, system, equipment and user side | |
| CN104065526A (en) | Server fault alarming method and device thereof | |
| US11290571B2 (en) | Many-to-many state identification system of equipment names that are broadcasted from Internet-of-Things | |
| KR101630372B1 (en) | Firmware update system for a picture security apparatus | |
| CN103716377B (en) | A kind of method and smart card for realizing UPS remote monitorings | |
| CN112769762A (en) | Distributed efficient Internet of things equipment access method | |
| JP2002092194A (en) | Control information management method, control object control method, recording medium, control information management server, control information management system | |
| CN112230088B (en) | Household appliance power-on self-checking method, system, equipment and storage medium | |
| CN107979838A (en) | A kind of radio switch-in method, device, access point apparatus and storage medium | |
| CN212341900U (en) | Debugging system | |
| CN116016244A (en) | Method, device and equipment for monitoring network fault processing process | |
| CN113489939A (en) | Intelligent monitoring method and system for power transmission line construction site | |
| CN107547853A (en) | Video monitoring system and its monitoring method based on multi-protocol video monitoring device | |
| CN112218040A (en) | Background monitoring device and system for high-voltage cable accessory installation | |
| CN109743540A (en) | A kind of automatic method for retrieving of network camera-shooting and recording device and system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20210402 |