CN109523411A - Pilot conversion method, apparatus, computer equipment and storage medium - Google Patents
Pilot conversion method, apparatus, computer equipment and storage medium Download PDFInfo
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- CN109523411A CN109523411A CN201811340859.1A CN201811340859A CN109523411A CN 109523411 A CN109523411 A CN 109523411A CN 201811340859 A CN201811340859 A CN 201811340859A CN 109523411 A CN109523411 A CN 109523411A
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- 238000006243 chemical reaction Methods 0.000 title claims abstract description 34
- 238000000034 method Methods 0.000 title claims abstract description 33
- 238000012216 screening Methods 0.000 claims description 15
- 238000012797 qualification Methods 0.000 claims description 10
- 238000004590 computer program Methods 0.000 claims description 8
- 230000006870 function Effects 0.000 description 40
- 230000000052 comparative effect Effects 0.000 description 11
- 238000012986 modification Methods 0.000 description 11
- 230000004048 modification Effects 0.000 description 11
- 238000010586 diagram Methods 0.000 description 10
- 230000006399 behavior Effects 0.000 description 2
- 230000007812 deficiency Effects 0.000 description 2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/08—Insurance
Abstract
This application discloses a kind of pilot conversion method, apparatus, computer equipment and storage mediums, pilot conversion method, include: to be compared according to by the information in the incoming call information obtained of user and preset database, judges whether the user meets pilot access conditions；If so, into pilot；Judge whether the pilot operation is qualified according to the data generated in pilot operation；According to pilot operation, whether qualified judging result modifies the database.The application pilot conversion method, apparatus, computer equipment and storage medium, user appropriate, which is screened, by the information comparison in the information obtained to user of incoming call and preset database enters pilot, and pilot can be quickly adjusted in the case where pilot runs not ideal enough, flexible operation is more conducive to the popularization of safety call center pilot.
Description
Technical field
This application involves to the field of insuring, especially relate to a kind of pilot conversion method, apparatus, computer equipment and deposit
Storage media.
Background technique
After safety call center new function is online, generally for the influence reduced when something goes wrong in function to user, meeting
It takes pilot mode to promote, gradually migrates, need new-old system while running, can realize that the function of new-old system is moved
It moves.But with pilot increase and function point become mostly after, pilot configuration also can gradually become more therewith, be easy to appear confusion, because
This needs a kind of pilot conversion scheme for realizing pilot configuration.
Summary of the invention
The main purpose of the application is to provide a kind of pilot conversion method, apparatus, computer equipment and storage medium, is passed through
The promotion method of pilot realizes the configuration to pilot.
In order to achieve the above-mentioned object of the invention, the application proposes a kind of pilot conversion method, comprising:
Receive the incoming information of user；
It is compared according to the information in the incoming information of the user and preset database, judges whether the user meets
Pilot access conditions；
If it is determined that the user meets pilot access conditions, then pilot is accessed；
Judge whether the pilot operation is qualified according to the data generated in pilot operation；
According to pilot operation, whether qualified judging result modifies the database.
Further, it is compared according to the information in the incoming information of user and preset database, judges whether user accords with
The step of closing pilot access conditions, comprising:
The ownership place of the user is identified according to the incoming number of the user；
Judge whether the ownership place of the user belongs to one in preset ownership place in the database；
If the ownership place of the user belongs to one in preset ownership place in the database, the user is determined
Meet the access conditions of the pilot.
Further, it is compared according to the information in the incoming information of user and preset database, judges whether user accords with
The step of closing pilot access conditions, comprising:
The incoming number of the user and the preset number in the database are compared, judge the incoming number
Whether in the preset number；
If the incoming number in the preset number, determines that the user meets the access conditions of the pilot.
Further, it is compared according to the information in the incoming information of user and preset database, judges whether user accords with
The step of closing pilot access conditions, comprising:
The ownership place of the user is identified according to the incoming number of the user；
Judge whether the ownership place of the user belongs to one in preset ownership place in the database；
If the ownership place of the user belongs to one in preset ownership place in the database, pass through the user
The ID card information that input obtains is compared with the ID card information in the database, judges the identity card obtained letter
In the database whether breath；
If the ID card information is in the database, determine that the user meets the access conditions of the pilot；
If it is not, then judging that the user does not meet the access conditions of the pilot.
Further, it is described according to the data that generate in pilot operation judge the pilot operation whether He Ge step
Suddenly, comprising:
The problem of obtaining the pilot in certain time data；
The frequency to be gone wrong in the certain time according to pilot described in described problem data acquisition；
According to the frequency and preset threshold comparison, judge whether the frequency reaches the threshold value；
If the frequency reaches the threshold value, determine that the pilot operation is unqualified；If the frequency is not up to described
Threshold value then determines that the pilot operation is qualified.
It is further, described that the step of whether qualified judging result modifies the database is run according to the pilot,
Include:
If it is determined that being deleted in the preset ownership place according to operational order and all being belonged to when the pilot runs unqualified
The ownership place on ground or the frequency highest part to go wrong；If it is determined that being increased when the pilot operation qualification according to operational order
Ownership place is into the preset ownership place.
It is further, described that the step of whether qualified judging result modifies the database is run according to the pilot,
Include:
If it is determined that all deleting or deleting the frequency to go wrong according to operational order most when the pilot runs unqualified
Preset number in the preset database of high part；If it is determined that being increased when the pilot operation qualification according to operational order
Add the preset number of the preset database.
The application also proposed a kind of pilot conversion device, comprising:
Receiving module, for receiving the incoming information of user；
Screening module compares for the information in the incoming information and preset database according to user, judges the use
Whether family meets pilot access conditions；
Conversion module, for if it is determined that the user meets pilot access conditions, then accessing pilot；
Judgment module, for judging whether the pilot operation is qualified according to the data generated in pilot operation；
Modified module, for whether qualified judging result to modify the database according to pilot operation.
The application also proposed a kind of computer equipment, including memory and processor, and the memory is stored with calculating
Machine program, which is characterized in that the step of processor realizes the above method when executing the computer program.
The application also proposed a kind of computer readable storage medium, be stored thereon with computer program, which is characterized in that
The step of above method is realized when the computer program is executed by processor.
The application pilot conversion method, apparatus, computer equipment and storage medium, pass through the information obtained to user of incoming call
User appropriate is screened with the information comparison in preset database and enters pilot, and can run dissatisfactory feelings in pilot
Pilot is quickly adjusted under condition, flexible operation is more conducive to the popularization of safety call center pilot.
Detailed description of the invention
Fig. 1 is the flow diagram of one embodiment of the application pilot conversion method；
Fig. 2 is the flow diagram of mono- embodiment of step S2 in the application pilot conversion method；
Fig. 3 is the flow diagram of another embodiment of step S2 in the application pilot conversion method；
Fig. 4 is the structural schematic block diagram of step S2 3rd embodiment in the application pilot conversion device；
Fig. 5 is the structural schematic block diagram of one embodiment of the application pilot conversion device；
Fig. 6 is the structural schematic block diagram of one embodiment of screening module in the application pilot conversion device；
Fig. 7 is the structural schematic block diagram of another embodiment of screening module in the application pilot conversion device；
Fig. 8 is the structural schematic block diagram of screening module 3rd embodiment in the application pilot conversion device；
Fig. 9 is the structural schematic block diagram of the computer equipment of one embodiment of the application.
The embodiments will be further described with reference to the accompanying drawings for realization, functional characteristics and the advantage of the application purpose.
Specific embodiment
It should be appreciated that specific embodiment described herein is only used to explain the application, it is not used to limit the application.
Referring to Fig.1, a kind of pilot conversion method of the application, comprising:
S1, the incoming information for receiving user；
S2, it is compared according to by the information in the incoming call information obtained of user and preset database, judges that user is
It is no to meet pilot access conditions；
S3, if it is determined that user meets pilot access conditions, then access pilot；
S4, according to pilot run in the data that generate judge whether pilot operation qualified；
S5, according to pilot operation, whether qualified judging result modifies database.
In above-mentioned steps S1, system receives the user of incoming call information obtained by phone, and user of incoming call information can wrap
Include the information such as telephone number, some regions that telephone number belongs to.
The data to be compared and the corresponding data letter with Rule of judgment are stored in above-mentioned steps S2, in database
Breath, such as comparative information are the ownership place of incoming call, then include being set as pilot information of home location in database, by being obtained with incoming call
Information comparison in the information obtained and preset database may determine that whether user meets the condition into pilot；Pilot includes
The specific function that user in setting range can enter, the function are transferred to new system by old system and are defined into people
Group, for example, carrying out pilot to query function of having insured in new system, target user is the user in Guangzhou, then Guangzhou
Citizen can check oneself safety group insure situation when, switch to support pilot new system provide service.
In above-mentioned steps S3, if the judging result in step S2 is the case where being, that is, show that user is to meet entrance
The condition of pilot, such as the entry condition of pilot is Shanghai people, then judgement meets when the ownership place of telephone number is Shanghai
Open condition can enter pilot, and wherein pilot is to be transferred to by old system in new system and opened to qualifications client
Function, the user for only meeting corresponding conditions could enjoy the service of the function in new system, for example, the function of pilot is existing
Declaration form inquiry, entry condition be phone home be Shanghai, the ownership place only sent a telegram here be Shanghai when, can just enter the examination
Point provides service by new system；The service content phase that the service content of pilot both can be corresponding with old system in new system
It together, can also be different with the service content of corresponding function in old system；If judging, user does not meet pre-set pilot limit
Fixed condition, user is to be used can only be by old system service.
In above-mentioned steps S4, can judge whether pilot operation is qualified by pilot operation data, for example, passing through pilot
Operation data in user's number is carried out to the Times of Feedback of error situation and service comparison judge in pilot operational process out
It is to rise that wrong probability, which is how many, which is compared its probability that malfunctions with past error probability, is still had dropped, if on error probability
It has risen and ascensional range is greater than preset value, so that it may judge that pilot operation is unqualified, if error probability has dropped or rises
Amplitude is less than preset value, so that it may judge that pilot operation is qualified；Error probability can also directly be passed through in some embodiments
Allow threshold value is compared to judge whether pilot is run qualified with preset wrong probability.
In above-mentioned steps S5, modification information includes increasing information, deleting information；In some cases, if pilot is run
Qualification then increases information；If pilot operation is unqualified, information is deleted；Information includes but is not limited to support pilot in database
The information in the exercised region of data, pilot function of function, for example, user of the pilot function to ownership place for Guangzhou and Shenzhen opens
Logical, it is Guangzhou, Shenzhen that information, which includes calling area, in database, and when calling area is Guangzhou or Shenzhen, incoming call user can be with
Into pilot function；When pilot run it is unqualified, by delete database in Guangzhou, make in S2 step, be wide to ownership place
User's judging result in state is no, and then reduces the enforcement region of pilot；On the contrary, if increasing on calling area in the database
Sea and the data for supporting pilot function, then can be expanded to Guangzhou, Shenzhen and Shanghai for the enforcement region of pilot function, the step
Situation after trying a period of time applied to pilot, it is several by error probability and preset mistake according to the operating condition of pilot
Rate permission threshold value, which is compared, judges whether pilot reaches expected, can increase pilot application range according to the performance of pilot or delete
Except pilot application range, for example, original pilot function can only be open to citizen of Guangzhou City, thinking after application a period of time can be with
When opening to the citizen of more multizone, such as Shenzhen, the information that ownership place is Shenzhen can be increased in the database, when with
When the ownership place of the incoming call at family is Shenzhen, so that it may determine that user meets the access conditions of pilot, increase data in database
Information increases pilot range, when the operation of pilot is not as expected, can delete preset incoming call in database
Area information, such as Guangzhou make to can not find corresponding calling area when comparison, that is, eliminate pilot answering within the scope of Guangzhou
With.
Referring to Fig. 2, further, is compared according to the information in the incoming information of user and preset database, judge to use
Whether family meets the step S2 of pilot access conditions, comprising:
S21a, the ownership place that user is identified according to the incoming number of user；
S22a, judge whether the ownership place of user belongs to one in preset ownership place in database；
If the ownership place of S23a, user belong to one in preset ownership place in database, determine that user meets examination
The access conditions of point.
In above-mentioned steps S21a, pass through the telephone number of user of incoming call, it can be determined that go out the ownership place of the telephone number,
The ownership place of telephone number is determined as to the ownership place of user.
In above-mentioned steps S22a, compared by preset ownership place in the ownership place and database of above-mentioned user,
If there is identical, so that it may judge the ownership place of user comprising being one in preset ownership place, such as in the database
Fruit is not identical, so that it may judge that the ownership place of user does not include in the database, not be one in preset ownership place
It is a.
In above-mentioned steps S23a, when the ownership place of user is one in preset ownership place, user's symbol is determined
Pilot function in access new system can be generated when determining that user meets the access conditions of pilot in the access conditions for closing pilot
Order, by order user can enter new system in the function, by new system be user service；Determining user not
When meeting access conditions, then it is generated into the order of old system, family can be used into the function in old system by the order
Can, it is user service by old system.
Referring to Fig. 3, further, in one embodiment, according in the incoming information of user and preset database
Information comparison, judges whether user meets the step S2 of pilot access conditions, comprising:
S21b, the preset number in the incoming number and database of user is compared, judge incoming number whether
In preset number；
If S22b, incoming number in preset number, determine that user meets the access conditions of pilot.
In above-mentioned steps S21b, the preset number in database is the phone number prestored in the business handled before user
Code, can accurately determine user in this way, avoid the problem that causing user to cannot be introduced into the pilot because of telephone number ownership place
Problem, for example, user is Shenzhen people, but the telephone number reserved when its transacting business is Guangzhou, if the application of pilot
User is limited to Shenzhen people, will make the qualified user that can not enjoy if judging by ownership place due
Service, and can be to avoid this kind of situation by the comparison of number.
In above-mentioned steps S22b, when user meets above-mentioned Rule of judgment, so that it may judge that user can enter examination
Point, by new system service.
Referring to Fig. 4, further, in one embodiment, according to the letter in the incoming information of user and preset database
Breath comparison, judges whether user meets the step S2 of pilot access conditions, comprising:
S21c, the ownership place that user is identified according to the incoming number of user；
S22c, judge whether the ownership place of user belongs to one in preset ownership place in database；
If the ownership place of S23c, user belong to one in preset ownership place in database, obtained by user's input
Whether the ID card information in ID card information and database taken compares, judge the ID card information obtained in database
In；
If S24c, ID card information are in the database, determine that user meets the access conditions of pilot；If ID card information
Not in the database, then determine that user does not meet the access conditions of pilot.
In above-mentioned steps S21c, pass through the telephone number of user of incoming call, it can be determined that go out the ownership place of the telephone number,
The ownership place of telephone number is the ownership place for being considered as user.
In above-mentioned steps S22c, compared by preset ownership place in the ownership place and database of above-mentioned user,
If there is identical, so that it may which the ownership place for judging user includes in the database, if not identical, so that it may which judgement is used
The ownership place at family does not include in the database.
In above-mentioned steps S23c, ID card information may include the number information of identity card, be also possible to identification card number
The partial information of code, such as latter four of ID card No., the ID card No. in database including qualified user is believed
Breath, can be determined that whether user includes in the database, although for avoiding user's phone number by the comparison of ID card No.
The ownership place of code is eligible, the ineligible situation of single user itself, for example, the application range of pilot is people of Guangzhou, uses
Family is Shenzhen people, but its phone home be Guangzhou, if will lead to without above-mentioned steps into after pilot, because of pilot
In the associated data deficiency result that causes user experience bad.
In above-mentioned steps S24c, when user meets above-mentioned Rule of judgment, so that it may judge that user can enter examination
Point, by new system service.
Further, in some embodiments, according to pilot run in the data that generate judge whether pilot operation qualified
Step S4, comprising:
S41, the problem of pilot in certain time data are obtained；
S42, the frequency that pilot goes wrong within a certain period of time is obtained according to problem data；
S43, according to frequency and preset threshold comparison, whether determination frequency reaches threshold value；
If S44, frequency reach threshold value, determine that pilot operation is unqualified；If frequency is not up to threshold value, determine that pilot is transported
Row is qualified.
In above-mentioned steps S41, certain time be pre-set time, such as one week in, can according to different pilots
With different, being set with specific reference to actual conditions, problem data includes the number that pilot is led to the problem of within the set time,
Situations such as type of problem.
In above-mentioned steps S42, the frequency that goes wrong can be calculated according to the number of the problems in data the problem of certain time
Rate can directly obtain the frequency of setting problem types in further embodiments.
It, can be with the size of interpretation frequency and threshold value, if frequency by frequency and preset threshold comparison in above-mentioned steps S43
Rate is more than or equal to threshold value, then determination frequency reaches threshold value, and determination frequency is not up to threshold value if frequency is less than threshold value.
In above-mentioned steps S44, determine pilot run it is unqualified after can be generated represent determine result signal, sentencing
Determine that the signal for representing and determining result also can be generated after pilot operation is qualified, determines that the signal of result can carry out down by representing
One step.
Further, in some embodiments, according to the step of the whether qualified judging result modification database of pilot operation
Rapid S5, comprising:
S5a, if it is determined that when pilot operation is unqualified, according to operational order delete in preset ownership place whole ownership place or
The ownership place of the frequency highest part to go wrong；If it is determined that increasing ownership place when pilot operation is qualified according to operational order and arriving
In preset ownership place.
In above-mentioned steps S5a, include the case where step S21a-S23a applied to step S2, by deleting preset number
According to all or part of ownership place in library, it is possible to reduce the application range of pilot, by increasing returning in preset database
Possession, can increase the application range of pilot, and it by terminal is to realize data in modification database that operational order, which is operator,
Purpose, and the operational order issued.
Further, in some embodiments, according to the step of the whether qualified judging result modification database of pilot operation
Rapid S5, comprising:
S5b, if it is determined that when pilot operation is unqualified, all delete according to operational order or delete the frequency that goes wrong most
Preset number in the preset database of high part；If it is determined that being increased according to operational order preset when pilot operation is qualified
The preset number of database.
In above-mentioned steps S5b, include the case where step S21b-S22b applied to step S2, by deleting preset number
According to all or part of preset number in library, it is possible to reduce the application range of pilot, by increasing in preset database
Preset number, can increase the application range of pilot, and it by terminal is to realize that modification database is domestic-investment that operational order, which is operator,
The purpose of material, and the operational order issued.
Referring to Fig. 5, the application also proposed a kind of pilot conversion device, comprising:
Receiving module, for receiving the incoming information of user；
Screening module 2 compares for the information in the incoming information and preset database according to user, judges that user is
It is no to meet pilot access conditions；
Conversion module 3, for if it is determined that user meets pilot access conditions, then accessing pilot；
Judgment module 4, the data for generating in being run according to pilot judge whether pilot operation is qualified；
Modified module 5, for whether qualified judging result to modify database according to pilot operation.
In above-mentioned receiving module 1, system receives the user of incoming call information that obtains by phone, and user of incoming call information can be with
Carry out the information such as some regions including what telephone number, telephone number belonged to.
In above-mentioned screening module 2, the data to be compared and the corresponding number with Rule of judgment are stored in database
It is believed that breath, such as comparative information be the ownership place of incoming call, then in database including being set as pilot information of home location, by with incoming call
Information comparison in information obtained and preset database may determine that whether user meets the condition into pilot；Pilot
Including the specific function that the user in setting range can enter, which is transferred to new system by old system and defines entrance
Crowd, for example, carrying out pilot to query function of having insured in new system, target user is the user in Guangzhou, then Guangzhou
Citizen can check oneself safety group insure situation when, switch to support pilot new system provide service.
In above-mentioned conversion module 3, if the judging result in screening module 2 is the case where being, that is, show that user is symbol
The condition for entering pilot is closed, such as the entry condition of pilot is Shanghai people, then sentencing when the ownership place of telephone number is Shanghai
It is disconnected to meet open condition, pilot can be entered, wherein pilot is to be transferred in new system by old system and to qualifications client
Open function, the user for only meeting corresponding conditions could enjoy the service of the function in new system, pilot in new system
Service content both can be identical as the service content of corresponding function in old system, can also be with corresponding function in old system
Service content is different；If when the situation that the judging result in screening module 2 is no, judging that user does not meet pre-set examination
Point qualifications, user's function to be used can only be by old system service.
In above-mentioned judgment module 4, can judge whether pilot operation is qualified by pilot operation data, for example, passing through
The comparison that user carries out number to the Times of Feedback of error situation and service in the operation data of pilot judges pilot operational process
It is to rise that middle error probability, which is how many, which is compared its probability that malfunctions with past error probability, is still had dropped, if error is several
Rate rise and ascensional range be greater than preset value, so that it may judge pilot operation it is unqualified, if error probability have dropped or
Ascensional range is less than preset value, so that it may judge that pilot operation is qualified；Error can also directly be passed through in some embodiments
Probability and preset wrong probability allow threshold value is compared to judge whether pilot is run qualified.
In above-mentioned modified module 5, modification information includes increasing information, deleting information；In some cases, if pilot is transported
Row is qualified, then increases information；If pilot operation is unqualified, information is deleted；Information includes but is not limited to support examination in database
The information in the exercised region of data, pilot function of point function, for example, pilot function is the user in Guangzhou and Shenzhen to ownership place
Open-minded, it is Guangzhou, Shenzhen that information, which includes calling area, in database, and when calling area is Guangzhou or Shenzhen, incoming call user can
To enter pilot function；When pilot run it is unqualified, by delete database in Guangzhou, make in screening module 2, to ownership place
Be user's judging result in Guangzhou it is no, and then reduces the enforcement region of pilot；On the contrary, if increasing incoming call area in the database
Domain Shanghai and the data for supporting pilot function, then can be expanded to Guangzhou, Shenzhen and Shanghai for the enforcement region of pilot function, should
Step is applied to pilot and tries the situation after a period of time, according to the operating condition of pilot, passes through error probability and preset mistake
Accidentally probability permission threshold value, which is compared, judges whether pilot reaches expected, can increase pilot application range according to the performance of pilot
Or delete pilot application range, such as original pilot function can only be open to citizen of Guangzhou City, think after application a period of time
When can be opened to the citizen of more multizone, such as Shenzhen, the information that ownership place is Shenzhen can be increased in the database,
When the ownership place of the incoming call of user is Shenzhen, so that it may determine that user meets the access conditions of pilot, increase in database
Data information increases pilot range, when the operation of pilot is not as expected, can delete preset in database
Calling area information, such as Guangzhou make to can not find corresponding calling area when comparison, that is, eliminate pilot within the scope of Guangzhou
Using.
Referring to Fig. 6, in one embodiment, screening module 2 includes:
First identification submodule 21a, for identifying the ownership place of user according to the incoming number of user；
First Comparative sub-module 22a, for judging whether the ownership place of user belongs in database in preset ownership place
One；
First judging submodule 23a, if the ownership place for user belongs to one in preset ownership place in database,
Then determine that user meets the access conditions of pilot.
In above-mentioned first identification submodule 21a, pass through the telephone number of user of incoming call, it can be determined that go out the telephone number
Ownership place, the ownership place of telephone number is determined as to the ownership place of user.
In above-mentioned first Comparative sub-module 22a, pass through preset ownership place in the ownership place and database of above-mentioned user
It compares, if there is identical, so that it may judge the ownership place of user comprising being in preset ownership place in the database
One, if not identical, so that it may judge user ownership place do not include in the database, be not preset ownership place
In the middle one.
In above-mentioned first judging submodule 23a, when the ownership place of user is one in preset ownership place, sentence
Determine the access conditions that user meets pilot, when determining that user meets the access conditions of pilot, can be generated in access new system
The order of pilot function can enter the function in new system by order user, be user service by new system；Working as
When determining that user does not meet access conditions, then it is generated into the order of old system, family can be used into old system by the order
The function in system is user service by old system.
Referring to Fig. 7, in another embodiment, screening module 2 includes:
Second Comparative sub-module 21b, compares for the preset number in the incoming number and database by user, sentences
Whether disconnected incoming number is in preset number；
Second judgment submodule 22b when for judging that incoming number is in preset number, then determines that user meets pilot
Access conditions.
In above-mentioned second Comparative sub-module 21b, the preset number in database is pre- in the business handled before user
The telephone number deposited can accurately determine user in this way, avoid the problem that causing because of telephone number ownership place user can not be into
The problem of entering the pilot, for example, user is Shenzhen people, but the telephone number reserved when its transacting business is Guangzhou, if
Pilot is limited to Shenzhen people using user, will make the qualified user that can not enjoy if judging by ownership place
By due service, and can be to avoid this kind of situation by the comparison of number.
In above-mentioned second judgment submodule 22b, when user meets above-mentioned Rule of judgment, so that it may judge that user can
To enter pilot, by new system service.
Referring to Fig. 8, in another embodiment, screening module 2 includes:
Second identification submodule 21c, for identifying the ownership place of user according to the incoming number of user；
Third Comparative sub-module 22c, for judging whether the ownership place of user belongs in database in preset ownership place
One；
4th Comparative sub-module 23c, the ownership place for user are one belonged in database in preset ownership place,
It is then compared by the ID card information that user inputs in the ID card information and database that obtain, judges the identity card obtained
In the database whether information；
Third judging submodule 24c, if in the database for ID card information, determining that user meets the access of pilot
Condition；If ID card information in the database, does not determine that user does not meet the access conditions of pilot.
In above-mentioned second identification submodule 21c, pass through the telephone number of user of incoming call, it can be determined that go out the telephone number
Ownership place, the ownership place of telephone number is the ownership place for being considered as user.
In above-mentioned third Comparative sub-module 22c, pass through preset ownership place in the ownership place and database of above-mentioned user
It compares, if there is identical, so that it may which the ownership place for judging user includes in the database, if without identical, just
It may determine that the ownership place of user does not include in the database.
In above-mentioned 4th Comparative sub-module 23c, ID card information may include the number information of identity card, be also possible to
The partial information of ID card No., such as latter four of ID card No., it include the identity of qualified user in database
Demonstrate,prove number information, by the comparison of ID card No. can be determined that user whether include in the database, though for avoiding user
The ownership place of right telephone number is eligible, the ineligible situation of single user itself, for example, the application range of pilot is wide
People from state, user are Shenzhen people, but its phone home be Guangzhou, if will lead to without above-mentioned steps into after pilot,
The result for causing user experience bad because of the associated data deficiency in pilot.
In above-mentioned third judging submodule 24c, when user meets above-mentioned Rule of judgment, so that it may judge that user can
To enter pilot, by new system service.
In one embodiment, judgment module 4 includes:
Acquisition of information submodule 41, data the problem of for obtaining pilot in certain time；
Frequency acquisition submodule 42, for obtaining the frequency of pilot to go wrong according to problem data；
Frequency comparison submodule 43, for according to frequency and preset threshold comparison, whether determination frequency to reach threshold value；
Qualification determination submodule 44 determines that pilot operation is unqualified if reaching threshold value for frequency；If frequency is not up to
Threshold value then determines that pilot operation is qualified.
In above- mentioned information acquisition submodule 41, certain time is in pre-set time, such as one week, according to not
Can be different with pilot, it is set with specific reference to actual conditions, problem data includes asking of generating within the set time of pilot
Situations such as number of topic, the type of problem.
In said frequencies acquisition submodule 42, it can be calculated according to the number of the problems in data the problem of certain time
Go wrong frequency, in further embodiments, can directly obtain the frequency of setting problem types.
It, can be with interpretation frequency and threshold value by frequency and preset threshold comparison in said frequencies comparison submodule 43
Size, if frequency is more than or equal to threshold value, determination frequency reaches threshold value, and determination frequency is not up to threshold if frequency is less than threshold value
Value.
In the above-mentioned qualification determination submodule 44, determine pilot run it is unqualified after can be generated to represent and determine result
Signal also can be generated after determining that pilot operation is qualified and represent the signal for determining result, the signal of result is determined by representing
It can carry out in next step.
In one embodiment, modified module 5 includes:
First modification submodule 5a is used for if it is determined that deleting preset return according to operational order when pilot operation is unqualified
Whole ownership place or the ownership place of the frequency highest part to go wrong in possession；If it is determined that when pilot operation is qualified, according to behaviour
Make instruction and increases ownership place into preset ownership place.
In above-mentioned first modification submodule 5a, being applied to screening module 2 includes the first identification submodule 21a, the first ratio
The case where compared with submodule 22a and the first judging submodule 23a, all or part of returned by delete in preset database
Possession, it is possible to reduce the application range of pilot can increase the application of pilot by increasing the ownership place in preset database
Range, it is to realize the purpose of data in modification database by terminal that operational order, which is operator, and the operational order issued.
In another embodiment, modified module 5 includes:
Second modification submodule 5b, is used for if it is determined that all deleting or deleting according to operational order when pilot operation is unqualified
Except the preset number in the preset database of the frequency highest part to go wrong；If it is determined that when pilot operation is qualified, according to
Operational order increases the preset number of preset database.
It include that the second Comparative sub-module 21b and second sentences applied to screening module 2 in above-mentioned second modification submodule 5b
The case where disconnected submodule 22b, by deleting all or part of preset number in preset database, it is possible to reduce pilot
Application range can increase the application range of pilot, operational order is behaviour by increasing the preset number in preset database
It is the purpose that data in database is modified in realization that author, which passes through terminal, and the operational order issued.
The application pilot conversion device is compared by the information in the information obtained to user of incoming call and preset database
It screens user appropriate and enters pilot, and can quickly adjust pilot in the case where pilot runs not ideal enough, flexible operation,
It is more conducive to the popularization of safety call center pilot.
Referring to Fig. 9, the application also proposed a kind of computer equipment, which can be server, inside
Structure can be as shown in Figure 9.The computer equipment include by system bus connect processor, memory, network interface and
Database.Wherein, the processor of the Computer Design is for providing calculating and control ability.The memory packet of the computer equipment
Include non-volatile memory medium, built-in storage.The non-volatile memory medium be stored with operating system, computer-readable instruction and
Database.The internal memory provides environment for the operation of operating system and computer-readable instruction in non-volatile memory medium.
The database of the computer equipment is for storing the data such as carbon Forecast model of futures price.The network interface of the computer equipment is used
It is communicated in passing through network connection with external terminal.The computer-readable instruction when being executed, executes the reality such as above-mentioned each method
Apply the process of example.It will be understood by those skilled in the art that structure shown in Fig. 9, only portion relevant to application scheme
The block diagram of separation structure does not constitute the restriction for the computer equipment being applied thereon to application scheme.
The application also proposed a kind of computer readable storage medium, be stored thereon with computer program, which can
Reading instruction when being executed, executes the process of the embodiment such as above-mentioned each method.
The application is based on big data function transfer method, device, computer equipment and storage medium, by user of incoming call
Information comparison in the information of acquisition and preset database screens user appropriate and enters pilot, and can run not in pilot
It is enough that ideally quickly adjustment pilot, flexible operation are more conducive to new examination of the Help by Phone function based on big data
Point is promoted.
The above is only preferred embodiment of the present application, are not intended to limit the scope of the patents of the application, all to utilize this Shen
Please equivalent structure or equivalent flow shift made by specification and accompanying drawing content, be applied directly or indirectly in other relevant skills
Art field similarly includes in the scope of patent protection of the application.
Claims (10)
1. a kind of pilot conversion method characterized by comprising
Receive the incoming information of user；
It is compared according to the information in the incoming information of the user and preset database, judges whether the user meets pilot
Access conditions；
If it is determined that the user meets pilot access conditions, then pilot is accessed；
Judge whether the pilot operation is qualified according to the data generated in pilot operation；
According to pilot operation, whether qualified judging result modifies the database.
2. pilot conversion method according to claim 1, which is characterized in that the incoming information according to the user with
Information comparison in preset database, judges the step of whether user meets pilot access conditions, comprising:
The ownership place of the user is identified according to the incoming number of the user；
Judge whether the ownership place of the user belongs to one in preset ownership place in the database；
If the ownership place of the user belongs to one in preset ownership place in the database, determine that the user meets
The access conditions of the pilot.
3. pilot conversion method according to claim 1, which is characterized in that the incoming information according to the user with
Information comparison in preset database, judges the step of whether user meets pilot access conditions, comprising:
The incoming number of the user and the preset number in the database are compared, whether judge the incoming number
In the preset number；
If the incoming number in the preset number, determines that the user meets the access conditions of the pilot.
4. pilot conversion method according to claim 1, which is characterized in that the incoming information according to the user with
Information comparison in preset database, judges the step of whether user meets pilot access conditions, comprising:
The ownership place of the user is identified according to the incoming number of the user；
Judge whether the ownership place of the user belongs to one in preset ownership place in the database；
If the ownership place of the user belongs to one in preset ownership place in the database, inputted by the user
The ID card information of acquisition is compared with the ID card information in the database, judges that the ID card information obtained is
It is no in the database；
If the ID card information is in the database, determine that the user meets the access conditions of the pilot；If institute
It states ID card information not in the database, then determines that the user does not meet the access conditions of the pilot.
5. pilot conversion method according to claim 1, which is characterized in that described to be generated according in pilot operation
Data judge pilot operation whether He Ge step, comprising:
The problem of obtaining the pilot in certain time data；
The frequency to be gone wrong in the certain time according to pilot described in described problem data acquisition；
According to the frequency and preset threshold comparison, judge whether the frequency reaches the threshold value；
If the frequency reaches the threshold value, determine that the pilot operation is unqualified；If the frequency is not up to the threshold value,
Then determine that the pilot operation is qualified.
6. pilot conversion method according to claim 2, which is characterized in that described whether qualified according to pilot operation
Judging result modify the database the step of, comprising:
If it is determined that when pilot operation is unqualified, according to operational order delete in the preset ownership place whole ownership place or
The ownership place of the frequency highest part to go wrong；If it is determined that being increased according to operational order and being belonged to when the pilot operation qualification
Ground is into the preset ownership place.
7. pilot conversion method according to claim 3, which is characterized in that described whether qualified according to pilot operation
Judging result modify the database the step of, comprising:
If it is determined that all deleting or deleting the frequency highest portion to go wrong according to operational order when the pilot runs unqualified
The preset number in the preset database divided；If it is determined that increasing institute according to operational order when the pilot operation qualification
State the preset number of preset database.
8. a kind of pilot conversion device characterized by comprising
Receiving module, for receiving the incoming information of user；
Screening module compares for the information in the incoming information and preset database according to the user, judges the use
Whether family meets pilot access conditions；
Conversion module, for if it is determined that the user meets pilot access conditions, then accessing pilot；
Judgment module, for judging whether the pilot operation is qualified according to the data generated in pilot operation；
Modified module, for whether qualified judging result to modify the database according to pilot operation.
9. a kind of computer equipment, including memory and processor, the memory are stored with computer program, feature exists
In the step of processor realizes any one of claims 1 to 7 the method when executing the computer program.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
The step of method described in any one of claims 1 to 7 is realized when being executed by processor.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201811340859.1A CN109523411A (en) | 2018-11-12 | 2018-11-12 | Pilot conversion method, apparatus, computer equipment and storage medium |
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| CN201811340859.1A CN109523411A (en) | 2018-11-12 | 2018-11-12 | Pilot conversion method, apparatus, computer equipment and storage medium |
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Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103905225A (en) * | 2012-12-25 | 2014-07-02 | 中国移动通信集团浙江有限公司 | Service control method, service control device and service system |
| CN108418978A (en) * | 2018-02-12 | 2018-08-17 | 平安科技（深圳）有限公司 | Dynamic Route Control method, apparatus, computer equipment and storage medium |
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2018
- 2018-11-12 CN CN201811340859.1A patent/CN109523411A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103905225A (en) * | 2012-12-25 | 2014-07-02 | 中国移动通信集团浙江有限公司 | Service control method, service control device and service system |
| CN108418978A (en) * | 2018-02-12 | 2018-08-17 | 平安科技（深圳）有限公司 | Dynamic Route Control method, apparatus, computer equipment and storage medium |
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