CN108418978A - Dynamic Route Control method, apparatus, computer equipment and storage medium - Google Patents
Dynamic Route Control method, apparatus, computer equipment and storage medium Download PDFInfo
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- CN108418978A CN108418978A CN201810145830.1A CN201810145830A CN108418978A CN 108418978 A CN108418978 A CN 108418978A CN 201810145830 A CN201810145830 A CN 201810145830A CN 108418978 A CN108418978 A CN 108418978A
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- inlet wire
- value
- incoming call
- switch
- ivr
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/34—Network arrangements or protocols for supporting network services or applications involving the movement of software or configuration parameters
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/60—Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources
- H04L67/63—Routing a service request depending on the request content or context
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42136—Administration or customisation of services
Abstract
The embodiment of the present application discloses a kind of Dynamic Route Control method, apparatus, computer equipment and storage medium.This method includes：Acquisition is pre-configured with inlet wire parameter information, and inlet wire parameter information is stored to specified region；If detecting, incoming call is asked, and obtains incoming call inlet wire value corresponding with incoming call request；If judging incoming call inlet wire value according to inlet wire parameter information for virtual value, inlet wire is corresponded to obtain voice service according to incoming call inlet wire value.This method is realized obtains voice service according to incoming call inlet wire value to correspond to inlet wire, and the matched inlet wire parameter information of incoming call inlet wire value institute be can real time modifying and configuration ensure that into linear flow rate and matched with rate of discharge without restarting and coming into force immediately.
Description
Technical field
This application involves mobile communication technology fields more particularly to a kind of Dynamic Route Control method, apparatus, computer to set
Standby and storage medium.
Background technology
IVR (Interactive Voice Response, interactive voice answering business) is widely used in customer service field,
Cover the functions such as business handling, transacting business inquiry, introduction to business, provide users with the convenient efficiently Self-Service.
Routing plan refers to when introducing new service release, it usually needs pervious version is safeguarded, until all clients
Until end all has been converted to new demand servicing.If service is the long-play for needing a couple of days, several weeks or even several months that could complete
Process, this point are particularly important.In general, this requires to be that new demand servicing realizes a new termination dot address, while safeguarding previous version
Original destination node.
But the routing plan of existing IVR is relatively simple, the pilot to experiencing new demand servicing is unable to any switching laws, and does not prop up
The spare each other of configuration data is held, easy break-down when leading to IVR product up-gradation.
Invention content
This application provides a kind of Dynamic Route Control method, apparatus, computer equipment and storage mediums, it is intended to solve existing
There is routing project plan comparison in technology single, the pilot to experiencing new demand servicing is unable to any switching laws, and does not support the mutual of configuration data
It is spare, when leading to IVR product up-gradation the problem of easy break-down.
In a first aspect, this application provides a kind of Dynamic Route Control methods comprising：
Acquisition is pre-configured with inlet wire parameter information, and inlet wire parameter information is stored to specified region；
If detecting, incoming call is asked, and obtains incoming call inlet wire value corresponding with incoming call request；
If judging incoming call inlet wire value according to inlet wire parameter information for virtual value, inlet wire is corresponded to obtain according to incoming call inlet wire value
Voice service.
Second aspect, this application provides a kind of Dynamic Route Control devices comprising：
Inlet wire parameter configuration unit stores inlet wire parameter information to specified area for being pre-configured with inlet wire parameter information
Domain；
If incoming call inlet wire value acquiring unit obtains incoming call inlet wire corresponding with incoming call request for detecting that incoming call is asked
Value；
Inlet wire control unit, if for judging incoming call inlet wire value according to inlet wire parameter information for virtual value, according to incoming call into
Line value corresponds to inlet wire to obtain voice service.
The third aspect, the application provide a kind of computer equipment again, including memory, processor and are stored in described deposit
On reservoir and the computer program that can run on the processor, the processor realize this when executing the computer program
Any one of them Dynamic Route Control method provided is provided.
Fourth aspect, present invention also provides a kind of storage mediums, wherein the storage medium is stored with computer program,
The computer program includes program instruction, and described program instruction makes the processor execute the application when being executed by a processor
Any one of them Dynamic Route Control method of offer.
A kind of Dynamic Route Control method, apparatus of the application offer, computer equipment and storage medium.This method is by obtaining
It takes and is pre-configured with inlet wire parameter information, inlet wire parameter information is stored to specified region；If detecting, incoming call is asked, and is obtained and is exhaled
Enter to ask corresponding incoming call inlet wire value；If judging incoming call inlet wire value for virtual value, according to incoming call inlet wire according to inlet wire parameter information
Value corresponds to inlet wire to obtain voice service.This method is realized obtains voice service according to incoming call inlet wire value to correspond to inlet wire, and
The matched inlet wire parameter information of incoming call inlet wire value institute be can real time modifying and configuration, without restarting and come into force immediately, ensure that into
Linear flow rate is matched with rate of discharge.
Description of the drawings
It, below will be to needed in embodiment description in order to illustrate more clearly of the embodiment of the present application technical solution
Attached drawing is briefly described, it should be apparent that, the accompanying drawings in the following description is some embodiments of the present application, general for this field
For logical technical staff, without creative efforts, other drawings may also be obtained based on these drawings.
Fig. 1 is a kind of schematic flow diagram of Dynamic Route Control method provided by the embodiments of the present application；
Fig. 2 is a kind of sub-process schematic diagram of Dynamic Route Control method provided by the embodiments of the present application；
Fig. 3 is a kind of another sub-process schematic diagram of Dynamic Route Control method provided by the embodiments of the present application；
Fig. 4 is a kind of schematic block diagram of Dynamic Route Control device provided by the embodiments of the present application；
Fig. 5 is a kind of subelement schematic block diagram of Dynamic Route Control device provided by the embodiments of the present application；
Fig. 6 is a kind of another subelement schematic block diagram of Dynamic Route Control device provided by the embodiments of the present application；
Fig. 7 is a kind of schematic block diagram of computer equipment provided by the embodiments of the present application.
Specific implementation mode
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation describes, it is clear that described embodiment is some embodiments of the present application, instead of all the embodiments.Based on this Shen
Please in embodiment, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall in the protection scope of this application.
It should be appreciated that ought use in this specification and in the appended claims, term " comprising " and "comprising" instruction
Described feature, entirety, step, operation, the presence of element and/or component, but one or more of the other feature, whole is not precluded
Body, step, operation, element, component and/or its presence or addition gathered.
It is also understood that the term used in this present specification is merely for the sake of the mesh for describing specific embodiment
And be not intended to limit the application.As present specification and it is used in the attached claims, unless on
Other situations are hereafter clearly indicated, otherwise " one " of singulative, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in present specification and the appended claims is
Refer to any combinations and all possible combinations of one or more of associated item listed, and includes these combinations.
Referring to Fig. 1, Fig. 1 is a kind of schematic flow diagram of Dynamic Route Control method provided by the embodiments of the present application.It should
Method is applied in the terminals such as desktop computer, laptop computer, tablet computer.As shown in Figure 1, the method comprising the steps of S101~
S103。
S101, acquisition are pre-configured with inlet wire parameter information, and inlet wire parameter information is stored to specified region.
In the present embodiment, (the notebook electricity as used in O＆M technical staff in the terminal being connect with server end
Brain, tablet computer etc.) it is pre-configured with inlet wire parameter.
The inlet wire parameter information includes multiple configuration items, each configuration item include IVR train types, switchtype,
Switch names, switch value, whether effective identifier；Wherein IVR train types indicate interactive voice answering train type.
The IVR train types be multiple self-defined settings type service coding wherein any one；For example, IVR systems
The value of row type is 201 (201 are the type service coding of life insurance), 202 (202 are the type service coding of liability insurance), 203
(203 be the type service coding of credit insurance), 204 (204 be the type service coding of universal life insurance), 205 (205 be to produce dangerous clothes
Type of being engaged in coding) etc., above-mentioned type service coding is only used for illustrating, and type service coding is not limited to above-mentioned when specific implementation
Coding can be that the operator of IVR services is defined.
The switchtype is for selecting the first kind of equivalent match pattern to switch, or for selecting node and IVR systems
The second class switch of compound match pattern is arranged, or for selecting the third class of node, IVR series and region composite match pattern to open
It closes；For example, first kind switch is denoted as A classes switch, the equivalent match pattern of selection is indicated；Second switch is denoted as B classes switch, indicates choosing
Select node and the compound match pattern of IVR series；Third class switch is denoted as C classes switch, indicates selection node, IVR series and region
Compound match pattern；Above-mentioned switchtype is also not limited to the three types of citing, and when specific implementation is also the fortune of IVR services
Quotient is sought according to the inlet wire node mode provided to be arranged from definition.
The switch names are switch branch of the selection using IVR services, or the switch branch using button menu services；
For example, indicating selection by VPToUnionIvrCombineSwitch, using the switch branch that IVR is serviced, (i.e. user dials visitor
After taking phone success, it is that pattern identify by intelligent sound describes oneself required transacting business, namely the backstage for passing through customer service
The mode that the voice of user is identified in system), it indicates to use button menu by VPToKeymenuCombineSwitch
The switch branch of service (is the dummy keyboard or base electricity by pressing smart mobile phone after i.e. user dials service calls success
The physical keyboard of words carries out the button selection mode of required customer service type).
The contact number that the switch value includes server node value and inlet wire area code or the switch value is specified digit
Code；Such as 2050015 | 21 2050015 node District of Shanghai pilots of expression, 2051001 | ALL indicates that the 2050015 node whole nations push away
Extensively, ALL | ALL indicates that the series whole nodes whole nation is promoted, and 18111271326 indicate privileged number default experience whole node；
String representation server node value i.e. in switch value before " | ", the string representation wire inlet area in switch value before " | "
Number, the value of both server node value and inlet wire area code is all that one is selected between null value and non-null value.
It is described that whether effective identifier is effective identifier or invalidated identification symbol；For example, indicating criterion by character Y
Know symbol, invalidated identification symbol is indicated by character N.
Preconfigured inlet wire parameter information in the application is understood in order to clearer, below by the allocation list in table 1
To be illustrated.
Table 1
When completing configuration inlet wire parameter information as shown in Table 1 in the terminal being connect with server end, by inlet wire parameter
Information preservation is in the specified region of server end.The operator of IVR services, can be reasonable by the self-defined above-mentioned configuration item of setting
Press in line platform balanced flow, ensure to match with rate of discharge into linear flow rate.Moreover, this inlet wire parameter information is can be with
When configuration storage, and come into force immediately, without restarting server end, improve the efficiency of configuration take-effective.
In one embodiment, described to store inlet wire parameter information into specified region, extremely by the inlet wire parameter information
It is stored in less in two specified regions.This information of inlet wire parameter information is to realize stored at least in two specified regions
The standby switching of calamity, improves stability.
If S102, detecting that incoming call is asked, incoming call inlet wire value corresponding with incoming call request is obtained.
In the present embodiment, it if server end detects the incoming call request of user, while also needing to obtain incoming call request correspondence
Incoming call inlet wire value.The incoming call inlet wire value is that user dials the corresponding customer service of server end on intelligent terminal or fixed line phone
After number, pass through the side of physical button or user speech instruction on the virtual key or fixed line phone on intelligent terminal
Formula obtains incoming call inlet wire value, and the specifying information included by the incoming call inlet wire value is only than each configuration item in inlet wire parameter information
It is few whether effective identifier this.
When it is implemented, when detecting that the incoming call of user is asked, IVR train types and switch names are users according to visitor
The voice prompt of clothes and select, switchtype is to ask corresponding inlet wire area code and automatic default setting according to the incoming call of user
(after the user of such as Beijing area dials the corresponding customer service number of server end, switchtype be by the subscriber dialing area code from
It is dynamic to determine), switch value is that IVR train types and incoming call ask corresponding inlet wire area code to determine.User is dialing server end pair
After the customer service number answered, IVR train types and switch names need to only be selected, final incoming call inlet wire can be automatically determined
Value, reduces the operation difficulty of user.
If S103, judging incoming call inlet wire value according to inlet wire parameter information for virtual value, inlet wire is corresponded to according to incoming call inlet wire value
To obtain voice service.
As shown in Fig. 2, the step S103 includes following sub-step：
If S1031, the corresponding switchtype of incoming call inlet wire value be first kind switch, is existed in inlet wire parameter information and incoming call
The identical configuration item of inlet wire value and configuration item corresponds to effective identifier corresponds to inlet wire pilot according to incoming call inlet wire value and services line
Road；
If S1032, the corresponding switchtype of incoming call inlet wire value switch for preset third class, obtains and opened in incoming call inlet wire value
Pass value includes server node value and inlet wire area code.
As shown in Fig. 2, further including after the step S1031：
If S1033, configuration item correspond to invalid identifier, the non-upgrade service circuit of inlet wire is corresponded to according to incoming call inlet wire value.
In the present embodiment, after obtaining incoming call inlet wire value corresponding with incoming call request, first according to the switch of incoming call inlet wire value
Corresponding configuration item in Sort positioning inlet wire parameter information, then incoming call inlet wire value and configuration item corresponding to switchtype are compared
It is right, judge in inlet wire parameter information exist configuration item identical with incoming call inlet wire value (it is where like, refer to incoming call inlet wire value and into
In line parameter information in addition to whether other four other than effective identifier it is identical).It is opened if incoming call inlet wire value is corresponding
It is that the first kind switchs, there is the identical configuration item with incoming call inlet wire value in inlet wire parameter information and configuration item is corresponding with to close type
The identifier of effect corresponds to inlet wire pilot service circuit according to incoming call inlet wire value.Likewise, the corresponding switchtype of incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value for the second class switch, in inlet wire parameter information and configuration item is correspondings effectively marks
Know symbol, inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value.If the corresponding switchtype of incoming call inlet wire value is preset the
Three classes switch, and it includes server node value and inlet wire area code to obtain switch value in incoming call inlet wire value, further according to server node value
Inlet wire pilot service circuit is corresponded to inlet wire area code.It realizes to be route according to incoming call inlet wire value automatic shunt in the application and export,
Ensure to match with rate of discharge into linear flow rate.
As shown in figure 3, including following sub-step after the step S1032：
If switch value is the preset first kind in S10321, incoming call inlet wire value, exist in inlet wire parameter information and incoming call
The identical configuration item of inlet wire value and configuration item corresponds to effective identifier corresponds to inlet wire pilot according to incoming call inlet wire value and services line
Road；Wherein the first kind includes the service node value of non-empty and the inlet wire area code of non-empty.
In the present embodiment, such as the preset first kind forms such as：
SWITCH_VALUE=TRANSTARGET | AREACODE；
SWITCH_VALUE indicate switch value, TRANSTARGET indicate service node value, AREACODE indicate non-empty into
Line area code, such as 2051001 | 21 indicate the inlet wire pilot of 21 open 2051001 nodes in (21 indicate Shanghai) area.If incoming call into
Switch value is the preset first kind in line value, there is the identical configuration item with incoming call inlet wire value in inlet wire parameter information and matches
It sets item and corresponds to effective identifier, then correspond to inlet wire pilot service circuit according to incoming call inlet wire value and taken with the IVR for experiencing upgraded version
Business；If configuration item corresponds to invalid identifier, according to incoming call inlet wire value correspond to the non-upgrade service circuit of inlet wire (namely inlet wire experience
The circuit of the IVR services of non-upgraded version).
If switch value is preset Second Type in S10322, incoming call inlet wire value, exist in inlet wire parameter information and incoming call
The identical configuration item of inlet wire value and configuration item corresponds to effective identifier corresponds to inlet wire pilot according to incoming call inlet wire value and services line
Road；Wherein Second Type includes the service node value and inlet wire area code null value of non-empty.
In the present embodiment, such as preset Second Type forms such as：
SWITCH_VALUE=TRANSTARGET | NULL；
SWITCH_VALUE indicates that switch value, TRANSTARGET indicate that service node value, NULL indicate null value, such as
2051001 | null indicates that all areas open the inlet wire pilot of 2051001 nodes.If likewise, switch value in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value for preset Second Type, in inlet wire parameter information and configuration item is corresponding effective
Identifier, then correspond to inlet wire pilot service circuit according to incoming call inlet wire value with experience upgraded version IVR service；If configuration item pair
Invalid identifier is answered, corresponding to the non-upgrade service circuit of inlet wire according to incoming call inlet wire value, (namely inlet wire experiences non-upgraded version
The circuit of IVR services).
If switch value is preset third type in S10323, incoming call inlet wire value, exist in inlet wire parameter information and incoming call
The identical configuration item of inlet wire value and configuration item corresponds to effective identifier corresponds to inlet wire pilot according to incoming call inlet wire value and services line
Road；Wherein third type includes service node null value and the inlet wire area code of non-empty.
In the present embodiment, such as preset third type forms such as：
SWITCH_VALUE=NULL | AREACODE；
SWITCH_VALUE indicates that switch value, NULL indicate that null value, AREACODE indicate the inlet wire area code of non-empty, such as
Null | 21 indicate the inlet wire pilot of the 21 open all nodes in (21 indicate Shanghai) area.If likewise, being switched in incoming call inlet wire value
Value is preset third type, there is the identical configuration item with incoming call inlet wire value in inlet wire parameter information and configuration item is corresponding with
The identifier of effect is then corresponded to inlet wire pilot service circuit according to incoming call inlet wire value and is serviced with the IVR for experiencing upgraded version；If configuration item
Corresponding invalid identifier corresponds to the non-upgrade service circuit of inlet wire (namely the non-upgraded version of inlet wire experience according to incoming call inlet wire value
IVR service circuit).
If switch value is preset 4th type in S10324, incoming call inlet wire value, exist in inlet wire parameter information and incoming call
The identical configuration item of inlet wire value and configuration item corresponds to effective identifier corresponds to inlet wire pilot according to incoming call inlet wire value and services line
Road；Wherein the 4th type includes service node null value and inlet wire area code null value.
In the present embodiment, such as preset 4th type forms such as：
SWITCH_VALUE=NULL | AREACODE；
SWITCH_VALUE indicates that switch value, previous NULL indicate that node null value, the latter NULL indicate region null value,
Such as null | null indicates that all areas open the inlet wire pilot of all nodes.Likewise, if switch value is in incoming call inlet wire value
, there is configuration item identical with incoming call inlet wire value in inlet wire parameter information in preset 4th type and configuration item is corresponding effectively
Identifier is then corresponded to inlet wire pilot service circuit according to incoming call inlet wire value and is serviced with the IVR for experiencing upgraded version；If configuration item corresponds to
Invalid identifier, corresponding to the non-upgrade service circuit of inlet wire according to incoming call inlet wire value, (namely inlet wire experiences the IVR of non-upgraded version
The circuit of service).
If switch value is preset 5th type in S10325, incoming call inlet wire value, exist in inlet wire parameter information and incoming call
The identical configuration item of inlet wire value and configuration item corresponds to effective identifier corresponds to inlet wire pilot according to incoming call inlet wire value and services line
Road；Wherein the 5th type is the contact number of specified digit.
In the present embodiment, such as preset 5th type group becomes 135XXXXXXXX, indicates that 135XXXXXXXX is
Super authority number in phone number white list, acquiescence all areas open the inlet wire pilot of all nodes.If likewise, exhaling
It is preset 5th type to enter in inlet wire value switch value, exist with incoming call inlet wire value in inlet wire parameter information identical configuration item,
And configuration item corresponds to effective identifier, then corresponds to inlet wire pilot service circuit according to incoming call inlet wire value to experience upgraded version
IVR is serviced；If configuration item corresponds to invalid identifier, according to incoming call inlet wire value correspond to the non-upgrade service circuit of inlet wire (namely into
Wire body tests the circuit of the IVR services of non-upgraded version).
As it can be seen that this method is realized obtains voice service, and incoming call inlet wire value institute according to incoming call inlet wire value to correspond to inlet wire
Matched inlet wire parameter information be can real time modifying and configuration ensure that into linear flow rate and outlet without restarting and come into force immediately
Flow matches.
The embodiment of the present application also provides a kind of Dynamic Route Control device, and the Dynamic Route Control device is aforementioned for executing
Any one Dynamic Route Control method.Specifically, referring to Fig. 4, Fig. 4 is a kind of dynamic routing control provided by the embodiments of the present application
The schematic block diagram of device processed.Dynamic Route Control device 100 can be installed on desktop computer, tablet computer, laptop computer, etc.
In terminal.
As shown in figure 4, Dynamic Route Control device 100 includes inlet wire parameter configuration unit 101, incoming call inlet wire value acquisition list
Member 102, inlet wire control unit 103.
Inlet wire parameter configuration unit 101 stores inlet wire parameter information to specified for being pre-configured with inlet wire parameter information
Region.
In the terminal being connect with server end (laptop, tablet computer etc. as used in O＆M technical staff)
It is pre-configured with inlet wire parameter.
The inlet wire parameter information includes multiple configuration items, each configuration item include IVR train types, switchtype,
Switch names, switch value, whether effective identifier；Wherein IVR train types indicate interactive voice answering train type.
The IVR train types be multiple self-defined settings type service coding wherein any one；For example, IVR systems
The value of row type is 201 (201 are the type service coding of life insurance), 202 (202 are the type service coding of liability insurance), 203
(203 be the type service coding of credit insurance), 204 (204 be the type service coding of universal life insurance), 205 (205 be to produce dangerous clothes
Type of being engaged in coding) etc., above-mentioned type service coding is only used for illustrating, and type service coding is not limited to above-mentioned when specific implementation
Coding can be that the operator of IVR services is defined.
The switchtype is for selecting the first kind of equivalent match pattern to switch, or for selecting node and IVR systems
The second class switch of compound match pattern is arranged, or for selecting the third class of node, IVR series and region composite match pattern to open
It closes；For example, first kind switch is denoted as A classes switch, the equivalent match pattern of selection is indicated；Second switch is denoted as B classes switch, indicates choosing
Select node and the compound match pattern of IVR series；Third class switch is denoted as C classes switch, indicates selection node, IVR series and region
Compound match pattern；Above-mentioned switchtype is also not limited to the three types of citing, and when specific implementation is also the fortune of IVR services
Quotient is sought according to the inlet wire node mode provided to be arranged from definition.
The switch names are switch branch of the selection using IVR services, or the switch branch using button menu services；
For example, indicating selection by VPToUnionIvrCombineSwitch, using the switch branch that IVR is serviced, (i.e. user dials visitor
After taking phone success, it is that pattern identify by intelligent sound describes oneself required transacting business, namely the backstage for passing through customer service
The mode that the voice of user is identified in system), it indicates to use button menu by VPToKeymenuCombineSwitch
The switch branch of service (is the dummy keyboard or base electricity by pressing smart mobile phone after i.e. user dials service calls success
The physical keyboard of words carries out the button selection mode of required customer service type).
The contact number that the switch value includes server node value and inlet wire area code or the switch value is specified digit
Code；Such as 2050015 | 21 2050015 node District of Shanghai pilots of expression, 2051001 | ALL indicates that the 2050015 node whole nations push away
Extensively, ALL | ALL indicates that the series whole nodes whole nation is promoted, and 18111271326 indicate privileged number default experience whole node；
String representation server node value i.e. in switch value before " | ", the string representation wire inlet area in switch value before " | "
Number, the value of both server node value and inlet wire area code is all that one is selected between null value and non-null value.
It is described that whether effective identifier is effective identifier or invalidated identification symbol；For example, indicating criterion by character Y
Know symbol, invalidated identification symbol is indicated by character N.
In one embodiment, described to store inlet wire parameter information into specified region, extremely by the inlet wire parameter information
It is stored in less in two specified regions.This information of inlet wire parameter information is to realize stored at least in two specified regions
The standby switching of calamity, improves stability.
Incoming call inlet wire value acquiring unit 102, if for detecting that incoming call is asked, obtain corresponding with incoming call request incoming call into
Line value.
In the present embodiment, it if server end detects the incoming call request of user, while also needing to obtain incoming call request correspondence
Incoming call inlet wire value.The incoming call inlet wire value is that user dials the corresponding customer service of server end on intelligent terminal or fixed line phone
After number, pass through the side of physical button or user speech instruction on the virtual key or fixed line phone on intelligent terminal
Formula obtains incoming call inlet wire value, and the specifying information included by the incoming call inlet wire value is only than each configuration item in inlet wire parameter information
It is few whether effective identifier this.
When it is implemented, when detecting that the incoming call of user is asked, IVR train types and switch names are users according to visitor
The voice prompt of clothes and select, switchtype is to ask corresponding inlet wire area code and automatic default setting according to the incoming call of user
(after the user of such as Beijing area dials the corresponding customer service number of server end, switchtype be by the subscriber dialing area code from
It is dynamic to determine), switch value is that IVR train types and incoming call ask corresponding inlet wire area code to determine.User is dialing server end pair
After the customer service number answered, IVR train types and switch names need to only be selected, final incoming call inlet wire can be automatically determined
Value, reduces the operation difficulty of user.
Inlet wire control unit 103, if for judging incoming call inlet wire value for virtual value, according to incoming call according to inlet wire parameter information
Inlet wire value corresponds to inlet wire to obtain voice service.
As shown in figure 5, the inlet wire control unit 103, including following subelement：
First kind switch control unit 1031, if for the corresponding switchtype of incoming call inlet wire value be the first kind switch, into
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in line parameter information, according to incoming call into
Line value corresponds to inlet wire pilot service circuit；
Third class switch control unit 1032, if being that preset third class is opened for the corresponding switchtype of incoming call inlet wire value
It closes, it includes server node value and inlet wire area code to obtain switch value in incoming call inlet wire value.
As shown in figure 5, the inlet wire control unit 103 further includes：
Control unit 1033 is not carried out successfully, if corresponding to invalid identifier for configuration item, according to incoming call inlet wire value pair
Answer the non-upgrade service circuit of inlet wire.
In the present embodiment, after obtaining incoming call inlet wire value corresponding with incoming call request, first according to the switch of incoming call inlet wire value
Corresponding configuration item in Sort positioning inlet wire parameter information, then incoming call inlet wire value and configuration item corresponding to switchtype are compared
It is right, judge in inlet wire parameter information exist configuration item identical with incoming call inlet wire value (it is where like, refer to incoming call inlet wire value and into
In line parameter information in addition to whether other four other than effective identifier it is identical).It is opened if incoming call inlet wire value is corresponding
It is that the first kind switchs, there is the identical configuration item with incoming call inlet wire value in inlet wire parameter information and configuration item is corresponding with to close type
The identifier of effect corresponds to inlet wire pilot service circuit according to incoming call inlet wire value.Likewise, the corresponding switchtype of incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value for the second class switch, in inlet wire parameter information and configuration item is correspondings effectively marks
Know symbol, inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value.If the corresponding switchtype of incoming call inlet wire value is preset the
Three classes switch, and it includes server node value and inlet wire area code to obtain switch value in incoming call inlet wire value, further according to server node value
Inlet wire pilot service circuit is corresponded to inlet wire area code.It realizes to be route according to incoming call inlet wire value automatic shunt in the application and export,
Ensure to match with rate of discharge into linear flow rate.
As shown in fig. 6, the third class switch control unit 1032, including following subelement：
First kind control unit 10321, if being the preset first kind, inlet wire ginseng for switch value in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in number information, according to incoming call inlet wire value
Corresponding inlet wire pilot service circuit；Wherein the first kind includes the service node value of non-empty and the inlet wire area code of non-empty.
In the present embodiment, such as the preset first kind forms such as：
SWITCH_VALUE=TRANSTARGET | AREACODE；
SWITCH_VALUE indicate switch value, TRANSTARGET indicate service node value, AREACODE indicate non-empty into
Line area code, such as 2051001 | 21 indicate the inlet wire pilot of 21 open 2051001 nodes in (21 indicate Shanghai) area.If incoming call into
Switch value is the preset first kind in line value, there is the identical configuration item with incoming call inlet wire value in inlet wire parameter information and matches
It sets item and corresponds to effective identifier, then correspond to inlet wire pilot service circuit according to incoming call inlet wire value and taken with the IVR for experiencing upgraded version
Business；If configuration item corresponds to invalid identifier, according to incoming call inlet wire value correspond to the non-upgrade service circuit of inlet wire (namely inlet wire experience
The circuit of the IVR services of non-upgraded version).
Second Type control unit 10322, if being preset Second Type, inlet wire ginseng for switch value in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in number information, according to incoming call inlet wire value
Corresponding inlet wire pilot service circuit；Wherein Second Type includes the service node value and inlet wire area code null value of non-empty.
In the present embodiment, such as preset Second Type forms such as：
SWITCH_VALUE=TRANSTARGET | NULL；
SWITCH_VALUE indicates that switch value, TRANSTARGET indicate that service node value, NULL indicate null value, such as
2051001 | null indicates that all areas open the inlet wire pilot of 2051001 nodes.If likewise, switch value in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value for preset Second Type, in inlet wire parameter information and configuration item is corresponding effective
Identifier, then correspond to inlet wire pilot service circuit according to incoming call inlet wire value with experience upgraded version IVR service；If configuration item pair
Invalid identifier is answered, corresponding to the non-upgrade service circuit of inlet wire according to incoming call inlet wire value, (namely inlet wire experiences non-upgraded version
The circuit of IVR services).
Third Type Control unit 10323, if being preset third type, inlet wire ginseng for switch value in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in number information, according to incoming call inlet wire value
Corresponding inlet wire pilot service circuit；Wherein third type includes service node null value and the inlet wire area code of non-empty.
In the present embodiment, such as preset third type forms such as：
SWITCH_VALUE=NULL | AREACODE；
SWITCH_VALUE indicates that switch value, NULL indicate that null value, AREACODE indicate the inlet wire area code of non-empty, such as
Null | 21 indicate the inlet wire pilot of the 21 open all nodes in (21 indicate Shanghai) area.If likewise, being switched in incoming call inlet wire value
Value is preset third type, there is the identical configuration item with incoming call inlet wire value in inlet wire parameter information and configuration item is corresponding with
The identifier of effect is then corresponded to inlet wire pilot service circuit according to incoming call inlet wire value and is serviced with the IVR for experiencing upgraded version；If configuration item
Corresponding invalid identifier corresponds to the non-upgrade service circuit of inlet wire (namely the non-upgraded version of inlet wire experience according to incoming call inlet wire value
IVR service circuit).
4th Type Control unit 10324, if being preset 4th type, inlet wire ginseng for switch value in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in number information, according to incoming call inlet wire value
Corresponding inlet wire pilot service circuit；Wherein the 4th type includes service node null value and inlet wire area code null value.
In the present embodiment, such as preset 4th type forms such as：
SWITCH_VALUE=NULL | AREACODE；
SWITCH_VALUE indicates that switch value, previous NULL indicate that node null value, the latter NULL indicate region null value,
Such as null | null indicates that all areas open the inlet wire pilot of all nodes.Likewise, if switch value is in incoming call inlet wire value
, there is configuration item identical with incoming call inlet wire value in inlet wire parameter information in preset 4th type and configuration item is corresponding effectively
Identifier is then corresponded to inlet wire pilot service circuit according to incoming call inlet wire value and is serviced with the IVR for experiencing upgraded version；If configuration item corresponds to
Invalid identifier, corresponding to the non-upgrade service circuit of inlet wire according to incoming call inlet wire value, (namely inlet wire experiences the IVR of non-upgraded version
The circuit of service).
5th Type Control unit 10325, if being preset 5th type, inlet wire ginseng for switch value in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in number information, according to incoming call inlet wire value
Corresponding inlet wire pilot service circuit；Wherein the 5th type is the contact number of specified digit.
In the present embodiment, such as preset 5th type group becomes 135XXXXXXXX, indicates that 135XXXXXXXX is
Super authority number in phone number white list, acquiescence all areas open the inlet wire pilot of all nodes.If likewise, exhaling
It is preset 5th type to enter in inlet wire value switch value, exist with incoming call inlet wire value in inlet wire parameter information identical configuration item,
And configuration item corresponds to effective identifier, then corresponds to inlet wire pilot service circuit according to incoming call inlet wire value to experience upgraded version
IVR is serviced；If configuration item corresponds to invalid identifier, according to incoming call inlet wire value correspond to the non-upgrade service circuit of inlet wire (namely into
Wire body tests the circuit of the IVR services of non-upgraded version).
As it can be seen that the device is realized obtains voice service, and incoming call inlet wire value institute according to incoming call inlet wire value to correspond to inlet wire
Matched inlet wire parameter information be can real time modifying and configuration ensure that into linear flow rate and outlet without restarting and come into force immediately
Flow matches.
Above-mentioned Dynamic Route Control device can be implemented as a kind of form of computer program, which can be
It is run on computer equipment as shown in Figure 7.
Referring to Fig. 7, Fig. 7 is a kind of schematic block diagram of computer equipment provided by the embodiments of the present application.The computer
500 equipment of equipment can be terminal.The terminal can be tablet computer, laptop, desktop computer, personal digital assistant etc.
Electronic equipment.
Refering to Fig. 7, which includes processor 502, memory and the net connected by system bus 501
Network interface 505, wherein memory may include non-volatile memory medium 503 and built-in storage 504.
The non-volatile memory medium 503 can storage program area 5031 and computer program 5032.The computer program
5032 include program instruction, which is performed, and processor 502 may make to execute a kind of Dynamic Route Control method.
The processor 502 supports the operation of entire computer equipment 500 for providing calculating and control ability.
The built-in storage 504 provides environment for the operation of the computer program 5032 in non-volatile memory medium 503, should
When computer program 5032 is executed by processor 502, processor 502 may make to execute a kind of Dynamic Route Control method.
The network interface 505 such as sends the task dispatching of distribution for carrying out network communication.Those skilled in the art can manage
It solves, structure is not constituted only with the block diagram of the relevant part-structure of application scheme to the application side shown in Fig. 7
The restriction for the computer equipment 500 that case is applied thereon, specific computer equipment 500 may include more than as shown in the figure
Or less component, it either combines certain components or is arranged with different components.
Wherein, the processor 502 is for running computer program 5032 stored in memory, to realize following work(
Energy：Acquisition is pre-configured with inlet wire parameter information, and inlet wire parameter information is stored to specified region；If detecting, incoming call is asked, and is obtained
Take incoming call inlet wire value corresponding with incoming call request；If judging incoming call inlet wire value according to inlet wire parameter information for virtual value, according to exhaling
Enter inlet wire value and corresponds to inlet wire to obtain voice service.
In one embodiment, processor 502 also executes following operation：By the inlet wire parameter information stored at least in two
In specified region.Wherein, the inlet wire parameter information includes multiple configuration items, and each configuration item includes IVR train types, opens
Close type, switch names, switch value, whether effective identifier；Wherein IVR train types indicate interactive voice answering series
Type；The IVR train types be multiple self-defined settings type service coding wherein any one；The switchtype is
For selecting the first kind of equivalent match pattern to switch, or the second class for selecting node and the compound match pattern of IVR series
Switch, or the third class switch for selecting node, IVR series and region composite match pattern；The switch names are selection
The switch branch serviced using IVR, or the switch branch using button menu services；The switch value includes server node value
With the contact number that inlet wire area code or the switch value are specified digit；It is described that whether effective identifier is effective identifier,
Or invalidated identification symbol.
In one embodiment, processor 502 also executes following operation：If the corresponding switchtype of incoming call inlet wire value is first
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item, root in inlet wire parameter information in class switch
Inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；It is opened if the corresponding switchtype of incoming call inlet wire value is preset third class
It closes, it includes server node value and inlet wire area code to obtain switch value in incoming call inlet wire value.Wherein, the incoming call inlet wire value includes
IVR train types, switchtype, switch names, switch value；Wherein IVR train types indicate interactive voice answering series class
Type；The IVR train types be multiple self-defined settings type service coding wherein any one；The switchtype is to use
In the first kind switch of the equivalent match pattern of selection, or for selecting node and the second class of the compound match pattern of IVR series to open
It closes, or the third class switch for selecting node, IVR series and region composite match pattern；The switch names, which are selection, to be made
The switch branch serviced with IVR, or the switch branch using button menu services；The switch value include server node value and
Inlet wire area code or the switch value are the contact number of specified digit.
In one embodiment, processor 502 also executes following operation：If switch value is preset first in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in inlet wire parameter information in type, according to
Incoming call inlet wire value corresponds to inlet wire pilot service circuit；Wherein the first kind includes the service node value of non-empty and the wire inlet area of non-empty
Number；If switch value is preset Second Type in incoming call inlet wire value, exist in inlet wire parameter information identical with incoming call inlet wire value
Configuration item and configuration item correspond to effective identifier, and inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein the second class
Type includes the service node value and inlet wire area code null value of non-empty；If switch value is preset third type in incoming call inlet wire value, into
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in line parameter information, according to incoming call into
Line value corresponds to inlet wire pilot service circuit；Wherein third type includes service node null value and the inlet wire area code of non-empty；If incoming call
Switch value is preset 4th type in inlet wire value, exist in inlet wire parameter information with incoming call inlet wire value identical configuration item and
Configuration item corresponds to effective identifier, and inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein the 4th type includes clothes
Node null value of being engaged in and inlet wire area code null value；If switch value is preset 5th type in incoming call inlet wire value, in inlet wire parameter information
In the presence of configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item, inlet wire is corresponded to according to incoming call inlet wire value
Pilot service circuit；Wherein the 5th type is the contact number of specified digit.
In one embodiment, processor 502 also executes following operation：If configuration item corresponds to invalid identifier, according to exhaling
Enter inlet wire value and corresponds to the non-upgrade service circuit of inlet wire.
It will be understood by those skilled in the art that the embodiment of computer equipment shown in Fig. 7 is not constituted to computer
The restriction of equipment specific composition, in other embodiments, computer equipment may include components more more or fewer than diagram, or
Person combines certain components or different components arrangement.For example, in some embodiments, computer equipment can only include depositing
Reservoir and processor, in such embodiments, the structure and function of memory and processor are consistent with embodiment illustrated in fig. 7,
Details are not described herein.
It should be appreciated that in the embodiment of the present application, processor 502 can be central processing unit (Central
Processing Unit, CPU), which can also be other general processors, digital signal processor (Digital
Signal Processor, DSP), application-specific integrated circuit (Application Specific Integrated Circuit,
ASIC), ready-made programmable gate array (Field-Programmable GateArray, FPGA) or other programmable logic devices
Part, discrete gate or transistor logic, discrete hardware components etc..Wherein, general processor can be microprocessor or
The processor can also be any conventional processor etc..
A kind of storage medium is provided in another embodiment of the application.The storage medium can be computer-readable storage
Medium.The storage medium is stored with computer program, and wherein computer program includes program instruction.The program instruction is by processor
It is realized when execution：Acquisition is pre-configured with inlet wire parameter information, and inlet wire parameter information is stored to specified region；If detecting incoming call
Request obtains incoming call inlet wire value corresponding with incoming call request；If judging incoming call inlet wire value according to inlet wire parameter information for virtual value,
Inlet wire is corresponded to obtain voice service according to incoming call inlet wire value.
In one embodiment, it is realized when which is executed by processor：The inlet wire parameter information is at least stored
In two specified regions.Wherein, the inlet wire parameter information includes multiple configuration items, and each configuration item includes IVR series
Type, switchtype, switch names, switch value, whether effective identifier；Wherein IVR train types indicate interactive voice
Response train type；The IVR train types be multiple self-defined settings type service coding wherein any one；It is described to open
It is for selecting the first kind of equivalent match pattern switch, or for selecting node and the serial compound match patterns of IVR to close type
The second class switch, or for select node, IVR series and region composite match pattern third class switch；The switch name
The switch branch that referred to as selection is serviced using IVR, or the switch branch using button menu services；The switch value includes service
Device nodal value and inlet wire area code or the switch value are the contact number of specified digit；It is described that whether effective identifier is to have
Imitate identifier or invalidated identification symbol.
In one embodiment, it is realized when which is executed by processor：If the corresponding switchtype of incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value for first kind switch, in inlet wire parameter information and configuration item is correspondings effectively marks
Know symbol, inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；If the corresponding switchtype of incoming call inlet wire value is preset the
Three classes switch, and it includes server node value and inlet wire area code to obtain switch value in incoming call inlet wire value.Wherein, the incoming call inlet wire value
Including IVR train types, switchtype, switch names, switch value；Wherein IVR train types indicate interactive voice answering system
Row type；The IVR train types be multiple self-defined settings type service coding wherein any one；The switchtype
For second for selecting the first kind of equivalent match pattern to switch, or for selecting node and the compound match pattern of IVR series
Class switchs, or the third class switch for selecting node, IVR series and region composite match pattern；The switch names are choosing
Select the switch branch using IVR services, or the switch branch using button menu services；The switch value includes server node
Value and inlet wire area code or the switch value are the contact number of specified digit.
In one embodiment, it is realized when which is executed by processor：If switch value is default in incoming call inlet wire value
The first kind, there is configuration item identical with incoming call inlet wire value in inlet wire parameter information and configuration item be correspondings effectively identifies
Symbol, inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein the first kind includes the service node value and non-empty of non-empty
Inlet wire area code；If switch value is preset Second Type in incoming call inlet wire value, exist and incoming call inlet wire in inlet wire parameter information
It is worth identical configuration item and configuration item corresponds to effective identifier, inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Its
Middle Second Type includes the service node value and inlet wire area code null value of non-empty；If switch value is preset third in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in inlet wire parameter information in type, according to
Incoming call inlet wire value corresponds to inlet wire pilot service circuit；Wherein third type includes service node null value and the inlet wire area code of non-empty；
If switch value is preset 4th type in incoming call inlet wire value, there is the identical configuration with incoming call inlet wire value in inlet wire parameter information
And configuration item correspond to effective identifier, inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein the 4th type packet
Include service node null value and inlet wire area code null value；If switch value is preset 5th type, inlet wire parameter letter in incoming call inlet wire value
There is configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item in breath, according to incoming call inlet wire value correspondence
Inlet wire pilot service circuit；Wherein the 5th type is the contact number of specified digit.
In one embodiment, it is realized when which is executed by processor：If configuration item corresponds to invalid identifier, root
The non-upgrade service circuit of inlet wire is corresponded to according to incoming call inlet wire value.
The storage medium can be the internal storage unit of aforementioned device, such as the hard disk or memory of equipment.It is described to deposit
Storage media can also be the plug-in type hard disk being equipped on the External memory equipment of the equipment, such as the equipment, intelligent storage
Block (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card (Flash Card) etc..
Further, the storage medium can also both include the equipment internal storage unit and also including External memory equipment.
It is apparent to those skilled in the art that for convenience of description and succinctly, foregoing description is set
The specific work process of standby, device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
Those of ordinary skill in the art may realize that units and algorithm described in conjunction with the examples disclosed in the embodiments of the present disclosure
Step can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware and software
Interchangeability generally describes each exemplary composition and step according to function in the above description.These functions are studied carefully
Unexpectedly the specific application and design constraint depending on technical solution are implemented in hardware or software.Professional technician
Each specific application can be used different methods to achieve the described function, but this realization is it is not considered that exceed
The scope of the present invention.
In several embodiments provided herein, it should be understood that disclosed unit and method, it can be with
It realizes by another way.For example, the apparatus embodiments described above are merely exemplary, for example, the unit
It divides, only a kind of division of logic function, formula that in actual implementation, there may be another division manner can also will have identical work(
The unit set of energy can be combined or can be integrated into another system at a unit, such as multiple units or component, or
Some features can be ignored or not executed.In addition, shown or discussed mutual coupling or direct-coupling or communication link
It can be INDIRECT COUPLING or communication connection by some interfaces, device or unit to connect, and can also be electricity, mechanical or other
Form connection.
The unit illustrated as separating component may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, you can be located at a place, or may be distributed over multiple
In network element.Some or all of unit therein can be selected according to the actual needs to realize the embodiment of the present invention
Purpose.
In addition, each functional unit in each embodiment of the present invention can be integrated in a processing unit, it can also
It is that each unit physically exists alone, can also be during two or more units are integrated in one unit.It is above-mentioned integrated
The form that hardware had both may be used in unit is realized, can also be realized in the form of SFU software functional unit.
If the integrated unit is realized in the form of SFU software functional unit and sells or use as independent product
When, it can be stored in a storage medium.Based on this understanding, technical scheme of the present invention is substantially in other words to existing
The all or part of part or the technical solution that technology contributes can be expressed in the form of software products, should
Computer software product is stored in a storage medium, including some instructions are used so that a computer equipment (can be
Personal computer, server or network equipment etc.) execute all or part of step of each embodiment the method for the present invention
Suddenly.And storage medium above-mentioned includes：USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), magnetic disc or
The various media that can store program code such as person's CD.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can readily occur in various equivalent modifications or replace
It changes, these modifications or substitutions should be covered by the protection scope of the present invention.Therefore, protection scope of the present invention should be with right
It is required that protection domain subject to.
Claims (10)
1. a kind of Dynamic Route Control method, which is characterized in that including：
Acquisition is pre-configured with inlet wire parameter information, and inlet wire parameter information is stored to specified region；
If detecting, incoming call is asked, and obtains incoming call inlet wire value corresponding with incoming call request；
If judging incoming call inlet wire value according to inlet wire parameter information for virtual value, inlet wire is corresponded to obtain voice according to incoming call inlet wire value
Service.
2. Dynamic Route Control method according to claim 1, which is characterized in that the inlet wire parameter information includes multiple
Configuration item, each configuration item include IVR train types, switchtype, switch names, switch value, whether effective identifier；
Wherein IVR train types indicate interactive voice answering train type；
The IVR train types be multiple self-defined settings type service coding wherein any one；
The switchtype is for selecting the first kind of equivalent match pattern switch, or for selecting node and IVR series to answer
Close the second class switch of match pattern, or the third class switch for selecting node, IVR series and region composite match pattern；
The switch names are switch branch of the selection using IVR services, or the switch branch using button menu services；
The contact number that the switch value includes server node value and inlet wire area code or the switch value is specified digit；
It is described that whether effective identifier is effective identifier or invalidated identification symbol；
It is described to store inlet wire parameter information into specified region, by the inlet wire parameter information stored at least in two specified areas
In domain.
3. Dynamic Route Control method according to claim 1, which is characterized in that the incoming call inlet wire value includes IVR systems
Row type, switchtype, switch names, switch value；Wherein IVR train types indicate interactive voice answering train type；
The IVR train types be multiple self-defined settings type service coding wherein any one；
The switchtype is for selecting the first kind of equivalent match pattern switch, or for selecting node and IVR series to answer
Close the second class switch of match pattern, or the third class switch for selecting node, IVR series and region composite match pattern；
The switch names are switch branch of the selection using IVR services, or the switch branch using button menu services；
The contact number that the switch value includes server node value and inlet wire area code or the switch value is specified digit；
If described judge incoming call inlet wire value for virtual value according to inlet wire parameter information, inlet wire is corresponded to obtain according to incoming call inlet wire value
Voice service, including：
If the corresponding switchtype of incoming call inlet wire value is in first kind switch, inlet wire parameter information in the presence of identical as incoming call inlet wire value
Configuration item and configuration item correspond to effective identifier, inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；
If the corresponding switchtype of incoming call inlet wire value switchs for preset third class, it includes clothes to obtain switch value in incoming call inlet wire value
Business device nodal value and inlet wire area code.
4. Dynamic Route Control method according to claim 3, which is characterized in that opened if the incoming call inlet wire value is corresponding
It is that preset third class switchs to close type, in acquisition incoming call inlet wire value switch value include server node value and inlet wire area code it
Afterwards, further include：
If switch value is the preset first kind in incoming call inlet wire value, exist in inlet wire parameter information identical with incoming call inlet wire value
Configuration item and configuration item correspond to effective identifier, and inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；The wherein first kind
Type includes the service node value of non-empty and the inlet wire area code of non-empty；
If switch value is preset Second Type in incoming call inlet wire value, exist in inlet wire parameter information identical with incoming call inlet wire value
Configuration item and configuration item correspond to effective identifier, and inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein the second class
Type includes the service node value and inlet wire area code null value of non-empty；
If switch value is preset third type in incoming call inlet wire value, exist in inlet wire parameter information identical with incoming call inlet wire value
Configuration item and configuration item correspond to effective identifier, and inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein third class
Type includes service node null value and the inlet wire area code of non-empty；
If switch value is preset 4th type in incoming call inlet wire value, exist in inlet wire parameter information identical with incoming call inlet wire value
Configuration item and configuration item correspond to effective identifier, and inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein the 4th class
Type includes service node null value and inlet wire area code null value；
If switch value is preset 5th type in incoming call inlet wire value, exist in inlet wire parameter information identical with incoming call inlet wire value
Configuration item and configuration item correspond to effective identifier, and inlet wire pilot service circuit is corresponded to according to incoming call inlet wire value；Wherein the 5th class
Type is the contact number of specified digit.
5. Dynamic Route Control method according to claim 3, which is characterized in that opened if the incoming call inlet wire value is corresponding
It is that the first kind switchs, there is the identical configuration item with incoming call inlet wire value in inlet wire parameter information and configuration item is corresponding with to close type
The identifier of effect further includes after corresponding to inlet wire pilot service circuit according to incoming call inlet wire value：
If configuration item corresponds to invalid identifier, the non-upgrade service circuit of inlet wire is corresponded to according to incoming call inlet wire value.
6. a kind of Dynamic Route Control device, which is characterized in that including：
Inlet wire parameter configuration unit stores inlet wire parameter information to specified region for being pre-configured with inlet wire parameter information；
If incoming call inlet wire value acquiring unit obtains incoming call inlet wire value corresponding with incoming call request for detecting that incoming call is asked；
Inlet wire control unit, if for judging incoming call inlet wire value for virtual value, according to incoming call inlet wire value according to inlet wire parameter information
Corresponding inlet wire is to obtain voice service.
7. Dynamic Route Control device according to claim 6, which is characterized in that described to be pre-configured with inlet wire parameter information
Including multiple configuration items, each configuration item include IVR train types, switchtype, switch names, switch value, whether effectively
Identifier；Wherein IVR train types indicate interactive voice answering train type；
The IVR train types be multiple self-defined settings type service coding wherein any one；
The switchtype is for selecting the first kind of equivalent match pattern switch, or for selecting node and IVR series to answer
Close the second class switch of match pattern, or the third class switch for selecting node, IVR series and region composite match pattern；
The switch names are switch branch of the selection using IVR services, or the switch branch using button menu services；
The contact number that the switch value includes server node value and inlet wire area code or the switch value is specified digit；
It is described that whether effective identifier is effective identifier or invalidated identification symbol；
It is described to store inlet wire parameter information into specified region, by the inlet wire parameter information stored at least in two specified areas
In domain.
8. Dynamic Route Control device according to claim 6, which is characterized in that the incoming call inlet wire value includes IVR systems
Row type, switchtype, switch names, switch value；Wherein IVR train types indicate interactive voice answering train type；
The IVR train types be multiple self-defined settings type service coding wherein any one；
The switchtype is for selecting the first kind of equivalent match pattern switch, or for selecting node and IVR series to answer
Close the second class switch of match pattern, or the third class switch for selecting node, IVR series and region composite match pattern；
The switch names are switch branch of the selection using IVR services, or the switch branch using button menu services；
The contact number that the switch value includes server node value and inlet wire area code or the switch value is specified digit；
The inlet wire control unit, including：
First control unit, if being to be deposited in first kind switch, inlet wire parameter information for the corresponding switchtype of incoming call inlet wire value
In configuration item identical with incoming call inlet wire value and the corresponding effective identifier of configuration item, inlet wire examination is corresponded to according to incoming call inlet wire value
Point service circuit；
Second control unit, if for the corresponding switchtype of incoming call inlet wire value be preset third class switch, acquisition incoming call into
Switch value includes server node value and inlet wire area code in line value.
9. a kind of computer equipment, including memory, processor and it is stored on the memory and can be on the processor
The computer program of operation, which is characterized in that the processor is realized when executing the computer program as in claim 1-5
Any one of them Dynamic Route Control method.
10. a kind of storage medium, which is characterized in that the storage medium is stored with computer program, the computer program packet
Program instruction is included, described program instruction makes the processor execute such as any one of claim 1-5 institutes when being executed by a processor
The Dynamic Route Control method stated.
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| CN201810145830.1A CN108418978B (en) | 2018-02-12 | 2018-02-12 | Dynamic route control method, device, computer equipment and storage medium |
| PCT/CN2018/084727 WO2019153533A1 (en) | 2018-02-12 | 2018-04-27 | Dynamic routing control method and apparatus, computer device and storage medium |
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| CN201810145830.1A CN108418978B (en) | 2018-02-12 | 2018-02-12 | Dynamic route control method, device, computer equipment and storage medium |
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| CN109523411A (en) * | 2018-11-12 | 2019-03-26 | 平安科技（深圳）有限公司 | Pilot conversion method, apparatus, computer equipment and storage medium |
| CN110677332A (en) * | 2019-09-20 | 2020-01-10 | 中国北方车辆研究所 | Design method of FlexRay bus star coupler with network configuration and network management functions |
| CN110750532A (en) * | 2019-09-19 | 2020-02-04 | 平安科技（深圳）有限公司 | Navigation IVR configuration method, device and medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| US11758052B1 (en) * | 2022-06-21 | 2023-09-12 | Accelitas, Inc. | Centralized validation of network call parameters on distributed networks using probability models |
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| CN108418978B (en) | 2020-06-19 |
| WO2019153533A1 (en) | 2019-08-15 |
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