CN109447789A - Method for processing business, device, electronic equipment and storage medium - Google Patents
Method for processing business, device, electronic equipment and storage medium Download PDFInfo
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- CN109447789A CN109447789A CN201811297340.XA CN201811297340A CN109447789A CN 109447789 A CN109447789 A CN 109447789A CN 201811297340 A CN201811297340 A CN 201811297340A CN 109447789 A CN109447789 A CN 109447789A
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- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
- G06F21/31—User authentication
- G06F21/32—User authentication using biometric data, e.g. fingerprints, iris scans or voiceprints
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- G10L15/26—Speech to text systems
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Abstract
The embodiment of the present disclosure provides a kind of method for processing business, device, electronic equipment and storage medium.This includes: the service order voice data for obtaining user to method for processing business, and the service order voice data includes business operation information；Vocal print authentication is carried out to the user according to the service order voice data, the authentication result for passing through certification according to the instruction vocal print authentication, obtain corresponding business operation information in the service order voice data, the corresponding business operation of the business operation information is executed, and the result data of the business operation is provided.A voice data from the user can be passed through, disposably realize many more manipulations such as user's operation safety, authentication and business operation, to be operated by the complete business that user is completed in once interaction, greatly provide and operate conveniently for user in the case where ensuring safe operation.
Description
Technical field
The embodiment of the present disclosure is related to technical field of information processing more particularly to a kind of method for processing business, device, electronics are set
Standby and storage medium.
Background technique
In the Internet application that such as Web bank, Mobile banking etc. are related to that user logs in and multiple business operates, lead to
Often user is needed first to log in, some to be executed business operations are then selected in application interface, such as transfers accounts, inquire, order
Then single payment etc. inputs data relevant to the business operation of selection by many more manipulations and completes a certain business operation.Especially
It is, when user is related to the business operation of the transfer such as fund, property, it is also necessary to carry out identity to user in advance again
Verifying, after it confirmed the identity of user, just actually executes the business operation.
This many more manipulations mode can ensure the safety of user's operation, while can support a variety of user's operations, but
It is also to make troubles due to being related to many more manipulations step for user's operation.
Summary of the invention
The embodiment of the present disclosure provides a kind of business treatment technique scheme, to support the voice inputted by user,
The business operation of user is completed, it is convenient to improve user's operation.
According to the disclosure in a first aspect, providing a kind of method for processing business, comprising: obtain the service order voice of user
Data, the service order voice data include business operation information；According to the service order voice data to the use
Family carries out vocal print authentication, according to the instruction vocal print authentication by the authentication result of certification, obtains the business and refers to
Corresponding business operation information in voice data is enabled, executes the corresponding business operation of the business operation information, and provide institute
State the result data of business operation.
Optionally, described to obtain corresponding business operation information in the service order voice data, comprising: to the industry
Instruction voice data of being engaged in carry out speech recognition, obtain corresponding identification lteral data；The identification lteral data is parsed,
Obtain the business operation information.
Optionally, the service order voice data is at least one sentence of natural language expressing.It is described to the knowledge
Other lteral data is parsed, and the business operation information is obtained, comprising: semantic analysis is carried out to the identification lteral data,
Extract the corresponding business operation information.
Optionally, described before carrying out vocal print authentication to the user according to the service order voice data
Method further include: mood detection is carried out to the service order voice data, determines whether user emotion is abnormal；If it is determined that with
Family abnormal feeling then generates information warning, executes corresponding alarm operation, and terminate the processing of the method for processing business；
If it is determined that user emotion no exceptions, then continue to execute according to the service order voice data to user's carry out sound
The processing of line authentication.
Optionally, before executing the corresponding business operation of the business operation information, the method also includes: offer is held
The confirmation inquiry of the row business operation；After the confirmation for obtaining the confirmation inquiry, it is corresponding to execute the business operation information
Business operation.
Optionally, the business operation is transfer operation, inquiry into balance operation, reimbursement of expense operation or fund transaction behaviour
Make.
Optionally, the business operation information include the business operation mark and the business operation at least one
Parameter.
According to the second aspect of the disclosure, a kind of business processing device is provided, comprising: instruction voice obtains module, is used for
The service order voice data of user is obtained, the service order voice data includes business operation information；Voiceprint mould
Block carries out vocal print identity to the user for obtaining the service order voice data that module is got according to described instruction voice
Certification；Operation information acquisition module, for according to indicating the vocal print authentication by the authentication result of certification, described in acquisition
Corresponding business operation information in service order voice data；Business operation execution module is obtained for executing the operation information
The corresponding business operation of business operation information that modulus block obtains, and the result data of the business operation is provided.
Optionally, the operation information acquisition module includes: voice recognition unit, for the service order voice number
According to speech recognition is carried out, corresponding identification lteral data is obtained；Text resolution unit, for being carried out to the identification lteral data
Parsing, obtains the business operation information.
Optionally, the service order voice data is at least one sentence of natural language expressing；The text parsing
Unit is used to carry out semantic analysis to the identification lteral data, extracts the corresponding business operation information.
Optionally, described device further include: mood detection module is used in the voiceprint module according to the business
Before instruction voice data carry out vocal print authentication to the user, mood inspection is carried out to the service order voice data
It surveys, determines whether user emotion is abnormal；Warning alert module, if determining that user emotion is different for the mood detection module
Often, then information warning is generated, corresponding alarm operation is executed.Wherein, if the mood detection module determines user emotion not
It is abnormal, then the voiceprint module, which is continued to execute, carries out vocal print to the user according to the service order voice data
The processing of authentication.
Optionally, before the business operation execution module executes the corresponding business operation of the business operation information,
Described device further include: operation inquiry module, for providing the confirmation inquiry for executing the business operation；It is inquired in the operation
After module obtains the confirmation of the confirmation inquiry, the business operation execution module executes the corresponding industry of the business operation information
Business operation.
Optionally, the business operation is transfer operation, inquiry into balance operation, reimbursement of expense operation or fund transaction behaviour
Make.
Optionally, the business operation information include the business operation mark and the business operation at least one
Parameter.
According to the third aspect of the disclosure, a kind of electronic equipment is provided, comprising: processor and memory；The memory
For storing at least one executable instruction, the executable instruction makes the processor execute any aforementioned method for processing business
The step of.
According to the fourth aspect of the disclosure, a kind of computer readable storage medium, the computer-readable storage medium are provided
The step of matter is stored with executable instruction, and the executable instruction makes the processor execute any aforementioned method for processing business.
According to the 5th of the disclosure the aspect, a kind of computer program product is provided, comprising: at least one executable instruction,
The step of when executable instruction is executed by processor for realizing any aforementioned method for processing business.
According to the business processing scheme of the disclosure, can disposably be realized by a voice data from the user
The many more manipulations such as user's operation safety, authentication and business operation, in the case where ensuring safe operation, by primary
The complete business operation of user is completed in interaction, is greatly provided and is operated conveniently for user.
Detailed description of the invention
Fig. 1 is the flow chart for showing the method for processing business according to some embodiments of the disclosure；
Fig. 2 is the flow chart for showing the method for processing business according to the disclosure other embodiments；
Fig. 3 is the logic diagram for showing the business processing device 300 according to some embodiments of the disclosure；
Fig. 4 is the logic diagram according to the business processing device 300 of the disclosure other embodiments；
Fig. 5 is the structural schematic diagram for showing the electronic equipment 500 according to some embodiments of the disclosure.
Specific embodiment
(identical label indicates identical element in several attached drawings) and embodiment with reference to the accompanying drawing, implement the disclosure
The specific embodiment of example is described in further detail.Following embodiment is not limited to the disclosure for illustrating the disclosure
Range.
It will be understood by those skilled in the art that the terms such as " first ", " second " in the embodiment of the present disclosure are only used for distinguishing
Different step, equipment or module etc., neither represent any particular technology meaning, also do not indicate that the inevitable logic between them is suitable
Sequence.
Fig. 1 is the flow chart for showing the method for processing business according to some embodiments of the disclosure.Can in Internet application or
The client server of mobile Internet application executes the method for processing business of Fig. 1.
When user will carry out account balance inquiry or transferred account service in the application of such as Mobile banking, or in electric business website
On when executing kinds of goods reimbursement of expense, user can be prompted to input business operation that it is intended to execute by way of speech relevant
Thus information triggers the execution of following steps S110 and subsequent step.
Referring to Fig.1, in step S110, the service order voice data of user, the service order VoP are obtained
Contain business operation information.
For example, when Yao Zhifu expense, electric business website is jumped automatically when the user for buying kinds of goods in electric business website release order
The payment for presetting the means of payment is gone to using (such as Alipay, wechat), and shows the friendship for inputting user speech
Mutual item (such as voice input button) makes user say " I will pay 5000 yuan " or " 5000 yuan of payment ".The service order voice
Data can be the structural instruction voice of point field, be also possible to the sentence of nature expression.
At this point, if in the client executing method for processing business, before user being acquired by voice-input device
State voice data (as service order voice data)；If executing the business operation by server end, client passes through language
Sound input equipment acquires the service order voice data of user, is then sent to server end by network, and server end is from net
Network receives the service order voice data.
Here, service order voice data, which includes at least, business operation information, such as transfer operation, inquiry into balance behaviour
Work, reimbursement of expense operation, fund transactional operation etc. or mark (such as operation code) corresponding with aforementioned business operation.In addition,
The service order voice data also may include at least one parameter for having business operation.For example, can further include for transfer operation
The information of transfer amounts and target account；It can further include payment amount for delivery operation, or further, further include money
Golden source-information (such as change, binding bank account).
Since any voice data of user carries its biological characteristic, can be used in identifying identity, therefore in step
S120 carries out vocal print authentication to the user according to the service order voice data.
In general, in business service system, in order to be authenticated to user, when setting up account for user, can acquire and
The user authentication data, such as user password, PIN, digital certificate etc. of user are generated, and is stored in account database.
In order to authenticate using the biological attribute data of user, the language of user can be acquired when setting up account for user
Sound data simultaneously carry out vocal print feature extraction, and the model of a description user vocal feature is generated by specific technology, is built
Mould saves using the vocal print feature data for extracting obtained user as vocal print feature data are achieved, or analysis is obtained
Sound-groove model data as achieve sound-groove model data saved.
It,, can be from receiving when carrying out vocal print authentication to user in operation S120 according to a kind of optional embodiment
Service order voice data extracts vocal print feature data, by the archive vocal print feature number of the vocal print feature data and the user
According to being compared, and determine according to comparison result the result of authentication (by certification or unauthenticated).
According to another optional embodiment, S120 is being operated, it, can be from the industry when carrying out vocal print authentication to user
Instruction voice data of being engaged in extract vocal print feature data, by the archive sound-groove model data of the user to the vocal print feature number
According to giving a mark, and determine according to marking result the result of authentication (by certification or unauthenticated).
According to another optional embodiment, S120 is being operated, it, can be from the industry when carrying out vocal print authentication to user
Instruction voice data of being engaged in extract sound-groove model data, by the archive sound-groove model data of the sound-groove model data and the user
It is compared, and determines the result of authentication according to comparison result.
It is obtained in the service order voice data in step S130 according to the instruction authentication result by certification
Corresponding business operation information.
That is, if the authentication result instruction of the vocal print authentication of step S120 is thened follow the steps by certification
The processing of S130；If the authentication result instruction of the vocal print authentication of step S120 is unauthenticated, which can be tied
Fruit notifies user, and terminates the processing of the method for processing business.
In the step, speech recognition can be carried out to the service order voice data, obtain corresponding identification lteral data,
The identification lteral data is parsed again, obtains the business operation information.Alternatively, can be after executing step S110 simultaneously
And any step before step S150 is executed, speech recognition is carried out to the service order voice data in advance, is obtained corresponding
Identification lteral data processing, with from the identification lteral data extract need other information.In this case, in the step
Suddenly, business operation information can be obtained from the identification lteral data parsing previously obtained.
In step S140, the corresponding business operation of the business operation information is executed.
For example, it is assumed that 5000 yuan of payment of the instruction of business operation information, then in the step, to the electric business transfer for initiating payment
5000 yuan, and the remaining sum of the payment account of user is cut 5000 yuan；Assuming that business operation information indicates account balance inquiry,
Then in the step, the account balance of user is obtained.
In step S150, the result data of the business operation is provided.
Specifically, the implementing result of business operation can be informed into user by modes such as text, voice, videos.
It, can be by a voice data from the user, disposably by the processing of abovementioned steps S110~S150
The many more manipulations such as user's operation safety, authentication and business operation are realized, to pass through in the case where ensuring safe operation
The complete business operation of user is completed in primary interaction, is greatly provided and is operated conveniently for user.
Fig. 2 is the flow chart for showing the method for processing business according to the disclosure other embodiments.
The service order voice data of user, the service order VoP are obtained in step S210 referring to Fig. 2
Containing business operation information and be natural language expressing at least one sentence.
Its business is expressed for the ease of user to be intended to, and allows user's input with one section of word of natural language expressing, this section
Words include at least one sentence.For example, user can say, " I needs to turn to Alipay 3000 yuan of money, please handle ".
In real operation, there is a situation where users often coerces carry out fund transfer operation by criminal.Anyone
When being coerced, its speech or behavior can reflect its nervous, frightened mood, therefore executable following step to a certain extent
The processing of S220 and step S230 are coerced the case where operating in time detecting user, and carry out prompting appropriate, report
Alert measure.
In step S220, mood detection is carried out to the service order voice data, determines whether user emotion is abnormal.
Service order voice data can be analyzed by any applicable speech processes and analysis method, with analysis
Obtain the information of mood when user's speech.It is easily that the information for the mood that analysis obtains, which can indicate when user's speech, anxiety, is opened
The heart, fear etc..For example, can determine that mood is nervous or frightened if sound trembles or stammers when user talks.Tightly
, frightened mood can be estimated to be abnormal feeling, alternatively, if the word speed of user's speech, tone, smooth feature are lower than or high
In some judgment threshold, then it also can determine user emotion exception.
If determining user emotion exception in step S220, thening follow the steps the processing of S230, and terminate at the business
The processing of reason method.
In step S230, information warning is generated, and executes corresponding alarm operation.
Specifically, it in the step, produces and is used to indicate the user and is likely to be at the information warning being on the hazard safely, it should
Information warning may include the essential information and its location information of user；It is executed again for example, the information warning is sent to server
The alarm terminal at end or the alert receipt equipment of public security department, to prompt the relevant personnel to carry out emergency protection measure.
On the other hand, if in step S220 user emotion no exceptions, step S240 and subsequent is continued to execute
Operation.The processing of step S240 is similar with the processing of abovementioned steps S120, and it will not be described here.
If the authentication result instruction of the vocal print authentication of step S240 is by certification, in step S250, to described
Service order voice data carries out speech recognition, obtains corresponding identification lteral data；In step S260, to the identification text
Data carry out semantic analysis, extract the corresponding business operation information.By using natural language processing method, to identifying
Identification lteral data carry out semantic analysis, can be from the business operation information of business instruction voice data acquisition structuring, example
Such as operation " payment ", target " Alipay account ", 3000 yuan of the amount of money, to obtain user's with natural language interactive mode
Business operation information.
In addition, service order voice data may also include other information according to the business function for being intended to realize, for example,
" I needs to turn to Alipay 3000 yuan of money, is confirmed before please executing ".For this purpose, can be by the identification lteral data identified
The semantic analysis of progress obtains the information confirmed in advance, and executes the processing of step S270.
In step S270, the confirmation inquiry for executing the business operation is provided.
For example, being sent to client for confirming execution business if executing the method for processing business in server end
Message is inquired in the confirmation of operation, by client in the form of text or voice, is requried the users confirmation and is executed the business operation；Such as
For fruit in the client executing method for processing business, then notice is inquired in the confirmation for producing text or voice, prompts user to carry out true
Recognize.Confirmation inquiry may include the business operation information that parsing obtains.
The corresponding business of the business operation information is executed after the confirmation for obtaining the confirmation inquiry in step S280
Operation.
In step S290, the result data of the business operation is provided.
After obtaining user and confirming the instruction for executing the business operation, the corresponding business behaviour of the business operation information is executed
Make and provide a user the implementing result of business operation.
Fig. 3 is the logic diagram for showing the business processing device 300 according to some embodiments of the disclosure.
Referring to Fig. 3, according to the business processing device 300 of some embodiments of the disclosure include instruction voice obtain module 310,
Voiceprint module 320, operation information acquisition module 330 and business operation execution module 340.
Instruction voice obtains the service order voice data that module 310 is used to obtain user, the service order voice number
According to including business operation information.
Voiceprint module 320 is used to obtain the service order voice data pair that module 310 is got according to instruction voice
The user carries out vocal print authentication.
Operation information acquisition module 330 is used to be obtained according to the instruction vocal print authentication by the authentication result of certification
Take corresponding business operation information in the service order voice data.
Business operation execution module 340 is used to execute the business operation information that the operation information acquisition module 330 obtains
Corresponding business operation, and the result data of the business operation is provided.
Optionally, the business operation is transfer operation, inquiry into balance operation, reimbursement of expense operation or fund transactional operation
Deng, but not limited to this.
Optionally, the business operation information include the business operation mark and the business operation at least one
Parameter.
Optionally, operation information acquisition module 330 includes: voice recognition unit (not shown), for referring to the business
It enables voice data carry out speech recognition, obtains corresponding identification lteral data；Text resolution unit (not shown), for described
Identification lteral data is parsed, and the business operation information is obtained.
Optionally, the service order voice data is at least one sentence of natural language expressing.Correspondingly, text solution
It analyses unit to be used to carry out semantic analysis to the identification lteral data, extracts the corresponding business operation information.
Business processing device 300 has corresponding for realizing corresponding method for processing business in preceding method embodiment
Embodiment of the method beneficial effect, details are not described herein.
Fig. 4 is the logic diagram according to the business processing device 300 of the disclosure other embodiments.
Referring to Fig. 4, being removed according to the business processing device 300 of the disclosure other embodiments includes that instruction voice obtains module
It 310, further include mood inspection other than voiceprint module 320, operation information acquisition module 330 and business operation execution module 340
Survey module 350 and warning alert module 360.
Mood detection module 350 is used in voiceprint module 320 according to the service order voice data to the use
Before family carries out vocal print authentication, mood detection is carried out to the service order voice data, determines whether user emotion is different
Often.
If warning alert module 360 determines that user emotion is abnormal for mood detection module 350, warning letter is generated
Breath executes corresponding alarm operation.
Correspondingly, if mood detection module 350 determine user emotion no exceptions, voiceprint module 320 after
It is continuous to execute the processing for carrying out vocal print authentication to the user according to the service order voice data.
According to a kind of optional embodiment of the disclosure, business processing device 300 further include: operation inquiry module 370 is used
The industry is executed in providing before business operation execution module 340 executes the corresponding business operation of the business operation information
The confirmation inquiry of business operation.Correspondingly, after the confirmation that operation inquiry module 370 obtains the confirmation inquiry, business operation is held
Row module 340 executes the corresponding business operation of the business operation information.
The business processing device 300 has phase for realizing corresponding method for processing business in preceding method embodiment
The beneficial effect for the embodiment of the method answered, details are not described herein.
Fig. 5 is the structural schematic diagram for showing the electronic equipment 500 according to some embodiments of the disclosure.
The embodiment of the present disclosure provides a kind of electronic equipment 500, for example, can be mobile terminal, personal computer (PC),
Tablet computer, server etc..Below with reference to Fig. 5, it illustrates the terminal devices or clothes that are suitable for being used to realize the embodiment of the present disclosure
The structural schematic diagram of the electronic equipment 500 of business device.
As shown in figure 5, electronic equipment 500 includes one or more processors, communication device etc., one or more of places
Manage device for example: one or more central processing unit (CPU) 501, and/or one or more operational processors (GPU) 513 etc.,
Processor can according to the executable instruction being stored in read-only memory (ROM) 502 or from storage section 508 be loaded into
Machine accesses the executable instruction in memory (RAM) 503 and executes various movements appropriate and processing.Communication device includes communication
Component 512 and communication interface 509.Wherein, communication component 512 may include but be not limited to network interface card, and the network interface card may include but unlimited
In IB (Infiniband) network interface card, communication interface 509 includes the communication of the network interface card of LAN card, modem etc.
Interface, communication interface 509 execute communication process via the network of such as internet.
Processor can with communicate in read-only memory 502 and/or random access storage device 503 to execute executable instruction,
It is connected by bus 504 with communication component 512 and is communicated through communication component 512 with other target devices, to completes the disclosure
The corresponding operation of any one method that embodiment provides, for example, obtaining the service order voice data of user, the service order
Voice data includes business operation information；Vocal print identity is carried out to the user according to the service order voice data to recognize
Card obtains corresponding in the service order voice data according to the vocal print authentication is indicated by the authentication result of certification
Business operation information, execute the corresponding business operation of the business operation information, and provide the result of the business operation
Data.
In addition, in RAM 503, various programs and data needed for being also stored with device operation.CPU 501,ROM
502 and RAM 503 is connected with each other by bus 504.In the case where there is 503 RAM, ROM 502 is optional module.RAM
503 storage executable instructions, or executable instruction is written into ROM 502 at runtime, executable instruction holds processor 501
The corresponding operation of the above-mentioned communication means of row.Input/output (I/O) interface 505 is also connected to bus 504.Communication component 512 can be with
It is integrally disposed, it may be set to be with multiple submodule (such as multiple IB network interface cards), and in bus link.
I/O interface 505 is connected to lower component: the importation 506 including keyboard, mouse etc.；It is penetrated including such as cathode
The output par, c 507 of spool (CRT), liquid crystal display (LCD) etc. and loudspeaker etc.；Storage section 508 including hard disk etc.；
And the communication interface 509 of the network interface card including LAN card, modem etc..Driver 510 also connects as needed
It is connected to I/O interface 505.Detachable media 511, such as disk, CD, magneto-optic disk, semiconductor memory etc. are pacified as needed
On driver 510, in order to be mounted into storage section 508 as needed from the computer program read thereon.
It should be noted that framework as shown in Figure 5 is only that a kind of optional implementation can during concrete practice
The component count amount and type of above-mentioned Fig. 5 are selected, are deleted, increased or replaced according to actual needs；In different function component
In setting, separately positioned or integrally disposed and other implementations, such as the separable setting of GPU and CPU or can be by GPU can also be used
It is integrated on CPU, the separable setting of communication component 512, can also be integrally disposed on CPU or GPU, etc..These are alternatively
Embodiment each falls within the protection scope of the disclosure.
Particularly, according to the embodiment of the present disclosure, above with reference to the process of flow chart description, to may be implemented as computer soft
Part program.For example, the embodiment of the present disclosure includes a kind of computer program product comprising be tangibly embodied in machine readable media
On computer program, computer program includes the program code for method shown in execution flow chart, and program code can wrap
The corresponding corresponding instruction of method and step for executing the embodiment of the present disclosure and providing is included, for example, the service order language for obtaining user
The executable code of sound data, the service order voice data include business operation information；For being referred to according to the business
Voice data is enabled to carry out the executable code of vocal print authentication to the user, for according to the instruction vocal print authentication
By the executable code of the authentication result of certification, for obtaining corresponding business operation letter in the service order voice data
The executable code of breath, for executing the executable code of the corresponding business operation of the business operation information, and for mentioning
For the executable code of the result data of the business operation.In such embodiments, which can be by logical
Cell part is downloaded and installed from network, and/or is mounted from detachable media 511.In the computer program by centre
When managing the execution of unit (CPU) 501, the above-mentioned function of limiting in the method for the embodiment of the present disclosure is executed.
The electronic equipment that the embodiment of the present disclosure provides, can be disposably real by a voice data from the user
The many more manipulations such as current family safe operation, authentication and business operation, to pass through one in the case where ensuring safe operation
The complete business operation of user is completed in secondary interaction, is greatly provided and is operated conveniently for user.
It may be noted that all parts/step described in this application can be split as more multi-section according to the needs of implementation
The part operation of two or more components/steps or components/steps can also be combined into new components/steps by part/step,
To realize the purpose of the embodiment of the present disclosure.
In one or more optional embodiments, the embodiment of the present disclosure additionally provides a kind of computer program program production
Product, for storing computer-readable instruction, described instruction is performed so that computer executes described in any of the above-described embodiment
Method for processing business.
The computer program product can be realized especially by hardware, software or its mode combined.In an alternative embodiment
In son, the computer program product is embodied as computer storage medium, in another optional example, the computer
Program product is embodied as software product, such as software development kit (Software Development Kit, SDK) etc..
In one or more optional embodiments, the embodiment of the present disclosure additionally provide another method for processing business and its
Corresponding device and electronic equipment, computer storage medium, computer program and computer program product, wherein this method
It include: first device to second device transmission business processing instruction, the instruction is so that second device execution is any of the above-described possible
Method for processing business in embodiment；First device receives the post-processing result images that second device is sent.
In some embodiments, business processing instruction can be specially call instruction, and first device can pass through calling
Mode indicate second device execute business processing, accordingly, in response to call instruction is received, second device can be executed
State the step and/or process in any embodiment in method for processing business.
It should be understood that the terms such as " first " in the embodiment of the present disclosure, " second " are used for the purpose of distinguishing, and be not construed as
Restriction to the embodiment of the present disclosure.
It should also be understood that the disclosure highlights the difference between each embodiment to the description of each embodiment,
Same or similar place can be referred to mutually, for sake of simplicity, no longer repeating one by one.
Disclosed method and device, equipment may be achieved in many ways.For example, software, hardware, firmware can be passed through
Or any combination of software, hardware, firmware realizes method and apparatus, the equipment of the embodiment of the present disclosure.Step for method
Merely to be illustrated, the step of method of the embodiment of the present disclosure, is not limited to described in detail above suitable for rapid said sequence
Sequence, unless specifically stated otherwise.In addition, in some embodiments, also the disclosure can be embodied as to be recorded in record Jie
Program in matter, these programs include for realizing according to the machine readable instructions of the method for the embodiment of the present disclosure.Thus, this public affairs
Also covering storage is opened for executing the recording medium of the program according to disclosed method.
The description of the embodiment of the present disclosure is given for the purpose of illustration and description, and is not exhaustively or to incite somebody to action
The disclosure is limited to disclosed form.Many modifications and variations are obvious for the ordinary skill in the art.Choosing
Selecting and describe embodiment is the principle and practical application in order to more preferably illustrate the disclosure, and makes those skilled in the art
It will be appreciated that the disclosure is to design various embodiments suitable for specific applications with various modifications.
Claims (10)
1. a kind of method for processing business, comprising:
The service order voice data of user is obtained, the service order voice data includes business operation information；
Vocal print authentication is carried out to the user according to the service order voice data, is recognized according to the instruction vocal print identity
Card obtains corresponding business operation information in the service order voice data, executes the industry by the authentication result of certification
The corresponding business operation of operation information of being engaged in, and the result data of the business operation is provided.
2. the method according to claim 1, wherein described obtain in the service order voice data accordingly
Business operation information, comprising:
Speech recognition is carried out to the service order voice data, obtains corresponding identification lteral data；
The identification lteral data is parsed, the business operation information is obtained.
3. according to the method described in claim 2, it is characterized in that, the service order voice data is natural language expressing
At least one sentence,
It is described that the identification lteral data is parsed, obtain the business operation information, comprising:
Semantic analysis is carried out to the identification lteral data, extracts the corresponding business operation information.
4. method described in any one of claim 1 to 3, which is characterized in that according to the service order voice number
Before to user progress vocal print authentication, the method also includes:
Mood detection is carried out to the service order voice data, determines whether user emotion is abnormal；
If it is determined that user emotion is abnormal, then information warning is generated, executes corresponding alarm operation, and terminate at the business
The processing of reason method；
If it is determined that user emotion no exceptions, then continue to execute according to the service order voice data to the user into
The processing of row vocal print authentication.
5. method described in any one of claim 1 to 3, which is characterized in that executing the business operation information pair
Before the business operation answered, the method also includes:
The confirmation inquiry for executing the business operation is provided；
After the confirmation for obtaining the confirmation inquiry, the corresponding business operation of the business operation information is executed.
6. method described in any one of claim 1 to 3, which is characterized in that the business operation is transfer operation, remaining
Volume inquiry operation, reimbursement of expense operation or fund transactional operation.
7. a kind of business processing device, comprising:
Instruction voice obtains module, and for obtaining the service order voice data of user, the service order voice data includes
There is business operation information；
Voiceprint module, the service order voice data for being got according to described instruction voice acquisition module is to the use
Family carries out vocal print authentication；
Operation information acquisition module, for according to indicating the vocal print authentication by the authentication result of certification, described in acquisition
Corresponding business operation information in service order voice data,
Business operation execution module, the corresponding business of business operation information obtained for executing the operation information acquisition module
Operation, and the result data of the business operation is provided.
8. a kind of electronic equipment characterized by comprising processor and memory；
The memory makes the processor execute such as right for storing at least one executable instruction, the executable instruction
It is required that the step of method for processing business described in any one of 1~6.
9. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage has executable finger
It enables, the executable instruction makes the processor execute the step such as method for processing business according to any one of claims 1 to 6
Suddenly.
10. a kind of computer program product characterized by comprising at least one executable instruction, the executable instruction quilt
The step of when processor executes for realizing such as method for processing business according to any one of claims 1 to 6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811297340.XA CN109447789A (en) | 2018-11-01 | 2018-11-01 | Method for processing business, device, electronic equipment and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811297340.XA CN109447789A (en) | 2018-11-01 | 2018-11-01 | Method for processing business, device, electronic equipment and storage medium |
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| CN109447789A true CN109447789A (en) | 2019-03-08 |
Family
ID=65550236
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201811297340.XA Pending CN109447789A (en) | 2018-11-01 | 2018-11-01 | Method for processing business, device, electronic equipment and storage medium |
Country Status (1)
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| CN (1) | CN109447789A (en) |
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| CN114422154A (en) * | 2022-03-30 | 2022-04-29 | 深圳市永达电子信息股份有限公司 | Digital certificate management method and device based on voice recognition |
| CN114822554A (en) * | 2022-04-28 | 2022-07-29 | 支付宝(杭州)信息技术有限公司 | Interactive processing method and device based on voice |
| CN114822554B (en) * | 2022-04-28 | 2022-11-22 | 支付宝(杭州)信息技术有限公司 | Interactive processing method and device based on voice |
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Application publication date: 20190308 |