CN109446309A - Problem feedback method and device - Google Patents
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- CN109446309A CN109446309A CN201811274043.3A CN201811274043A CN109446309A CN 109446309 A CN109446309 A CN 109446309A CN 201811274043 A CN201811274043 A CN 201811274043A CN 109446309 A CN109446309 A CN 109446309A
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Abstract
The disclosure proposes a kind of problem feedback method and device, wherein, method includes: feedback request the problem of receiving feedback terminal transmission, wherein, problem feedback request includes log information, and problem feedback request is sent when being the preset control in feedback user triggering application program feedback interface；According to log information, the user identifier of feedback user is determined；Group identification corresponding with user identifier is obtained, log information is sent into the corresponding group of group identification, so that the maintenance personnel in group determines feedback user problem encountered according to log information.Include as a result, log information when sending problem feedback request, realize the corresponding relationship according to log information rapid position feedback user and feedback problem, saves time for communication, increase substantially and solve the problems, such as efficiency.
Description
Technical field
This disclosure relates to field of communication technology more particularly to a kind of problem feedback method and device.
Background technique
Currently, need of work largely exchanges raising efficiency, the appearance of enterprise instant communication product then can provide side for work
It helps.Such as instant messaging product Lark, linked up as the routine work between employee etc..
In the related technology, the conventional method of staff is contacted when encountering problems using the instant messaging product as user
It is phone contact customer service or the mode that customer service group is added, however aforesaid way needs to waste a large amount of time for communication and such as inquires user
Essential information and background, so that the efficiency of positioning problems is relatively low.
Summary of the invention
The disclosure provides a kind of problem feedback method and device, is able to solve and needs to waste a large amount of time for communication, so that asking
Inscribe the relatively low problem of the efficiency of positioning.
Disclosure first aspect embodiment proposes a kind of problem feedback method, comprising: receives asking for feedback terminal transmission
Inscribe feedback request, wherein described problem feedback request includes log information, and described problem feedback request is that feedback user triggering is answered
It is sent when with the preset control in program feedback interface；According to the log information, user's mark of the feedback user is determined
Know；Group identification corresponding with the user identifier is obtained, the log letter is sent in the corresponding group of Xiang Suoshu group identification
Breath, so that the maintenance personnel in the group determines the feedback user problem encountered according to the log information.
In one embodiment of the present disclosure, the log information is sent to the corresponding group of the group identification described
Before, further includes: according to default filtering rule, filter the non-user information and non-user operation information in the log information.
In one embodiment of the present disclosure, the method also includes: according to the log information, determine that the feedback is used
Problem type corresponding to the problem encountered of family；Maintenance personnel's mark corresponding with problem types is obtained from the group,
And corresponding maintenance personnel is identified to the maintenance personnel and sends prompt information.
In one embodiment of the present disclosure, further includes: receive in the group any one maintenance personnel to described anti-
The problem of user sends resolution policy is presented, and described problem resolution policy is sent to the feedback terminal.
The problem of embodiment of the present disclosure feedback method, receive feedback terminal send the problem of feedback request, wherein problem is anti-
Feedback request includes log information, hair when problem feedback request is the preset control in feedback user triggering application program feedback interface
It send, and determines the user identifier of feedback user according to log information, and obtain group identification corresponding with user identifier, to
Log information is sent in the corresponding group of group identification so that the maintenance personnel in group determines feedback user according to log information
Problem encountered.It include as a result, log information when sending problem feedback request, realization positions rapidly anti-according to log information
The corresponding relationship of user and feedback problem are presented, time for communication is saved, increases substantially and solve the problems, such as efficiency.
In order to achieve the above object, disclosure second aspect embodiment proposes another problem feedback method, comprising: detecting
When preset control on to application program feedback interface is triggered, log information is obtained；Send to server includes the log
The problem of information feedback request, described problem feedback request is used to indicate the server according to the log information, determines institute
The user identifier of feedback user is stated, and obtains group identification corresponding with the user identifier, Xiang Suoshu group identification is corresponding
The log information is sent in group, so that the maintenance personnel in the group determines that the feedback is used according to the log information
Family problem encountered.
In one embodiment of the present disclosure, it is described to server transmission include the log information the problem of feed back ask
Before asking, further includes: according to default filtering rule, filter the non-user information and non-user operation letter in the log information
Breath.
In one embodiment of the present disclosure, the method, further includes: receive the problem of server is sent solution
Strategy.
In one embodiment of the present disclosure, the acquisition log information, comprising: determine what the preset control was triggered
Time point, and obtain the log information in the preset time period before the time point.
The problem of embodiment of the present disclosure feedback method, detecting that the preset control in application program feedback interface is triggered
When, obtain log information, and to server transmission include log information the problem of feedback request, problem feedback request is used to indicate
Server determines the user identifier of feedback user according to log information, and obtains group identification corresponding with user identifier, Xiang Qun
Group identifies in corresponding group and sends log information, so that the maintenance personnel in group determines feedback user institute according to log information
The problem of encountering.Include as a result, log information when sending problem feedback request, realizes according to the rapid position feedback of log information
The corresponding relationship of user and feedback problem save time for communication, increase substantially and solve the problems, such as efficiency.
In order to achieve the above object, disclosure third aspect embodiment proposes a kind of problem feedback device, comprising: first receives
Module, for receiving the problem of feedback terminal is sent feedback request, wherein described problem feedback request includes log information, institute
The problem feedback request of stating is sent when being the preset control in feedback user triggering application program feedback interface；Determining module is used
According to the log information, the user identifier of the feedback user is determined；Processing module, for obtaining and the user identifier
Corresponding group identification sends the log information in the corresponding group of Xiang Suoshu group identification, so that the dimension in the group
Shield personnel determine the feedback user problem encountered according to the log information.
In one embodiment of the present disclosure, further includes: the first filtering module, for filtering according to filtering rule is preset
Non-user information and non-user operation information in the log information.
In one embodiment of the present disclosure, further includes: the first determining module, for determining according to the log information
Problem type corresponding to the feedback user problem encountered；First sending module, for from the group obtain with
The corresponding maintenance personnel's mark of problem types, and identify corresponding maintenance personnel to the maintenance personnel and send prompt information.
In one embodiment of the present disclosure, further includes: the first receiving module, for receiving any one in the group
The problem of maintenance personnel sends to feedback user resolution policy, and described problem resolution policy is sent to the feedback eventually
End.
The problem of embodiment of the present disclosure feedback device, receive feedback terminal send the problem of feedback request, wherein problem is anti-
Feedback request includes log information, hair when problem feedback request is the preset control in feedback user triggering application program feedback interface
It send, and determines the user identifier of feedback user according to log information, and obtain group identification corresponding with user identifier, to
Log information is sent in the corresponding group of group identification so that the maintenance personnel in group determines feedback user according to log information
Problem encountered.It include as a result, log information when sending problem feedback request, realization positions rapidly anti-according to log information
The corresponding relationship of user and feedback problem are presented, time for communication is saved, increases substantially and solve the problems, such as efficiency.
In order to achieve the above object, disclosure fourth aspect embodiment proposes a kind of problem feedback device, comprising: obtain mould
Block, for obtaining log information when detecting that the preset control in application program feedback interface is triggered；Sending module is used
The feedback request in include the log information to server transmission the problem of, described problem feedback request is used to indicate the service
Device determines the user identifier of the feedback user according to the log information, and obtains group corresponding with the user identifier
Mark sends the log information in the corresponding group of Xiang Suoshu group identification so that the maintenance personnel in the group according to
The log information determines the feedback user problem encountered.
In one embodiment of the present disclosure, further includes: the second filtering module, for filtering according to filtering rule is preset
Non-user information and non-user operation information in the log information.
In one embodiment of the present disclosure, further includes: the second receiving module, for receiving asking for the server transmission
Inscribe resolution policy.
In one embodiment of the present disclosure, module, the time being triggered specifically for the determination preset control are obtained
Point, and obtain the log information in the preset time period before the time point.
The problem of embodiment of the present disclosure feedback device, detecting that the preset control in application program feedback interface is triggered
When, obtain log information, and to server transmission include log information the problem of feedback request, problem feedback request is used to indicate
Server determines the user identifier of feedback user according to log information, and obtains group identification corresponding with user identifier, Xiang Qun
Group identifies in corresponding group and sends log information, so that the maintenance personnel in group determines feedback user institute according to log information
The problem of encountering.Include as a result, log information when sending problem feedback request, realizes according to the rapid position feedback of log information
The corresponding relationship of user and feedback problem save time for communication, increase substantially and solve the problems, such as efficiency.
In order to achieve the above object, the 5th aspect embodiment of the disclosure proposes a kind of computer equipment, including memory, processing
Device and it is stored in the computer program that can be run on the memory and on the processor, the processor executes the journey
Sequence, to be used for:
Receive the problem of feedback terminal is sent feedback request, wherein described problem feedback request includes log information, described
Problem feedback request is sent when being the preset control in feedback user triggering application program feedback interface；
According to the log information, the user identifier of the feedback user is determined；
Group identification corresponding with the user identifier is obtained, sends the day in the corresponding group of Xiang Suoshu group identification
Will information, so that the maintenance personnel in the group determines the feedback user problem encountered according to the log information.
In order to achieve the above object, the 6th aspect embodiment of the disclosure proposes a kind of computer equipment, including memory, processing
Device and it is stored in the computer program that can be run on the memory and on the processor, the processor executes the journey
Sequence, to be used for:
When detecting that the preset control in application program feedback interface is triggered, log information is obtained；
The problem of to server transmission including the log information feedback request, described problem feedback request is used to indicate institute
It states server and the user identifier of the feedback user is determined according to the log information, and obtain corresponding with the user identifier
Group identification, the log information is sent in the corresponding group of Xiang Suoshu group identification, so that the maintenance people in the group
Member determines the feedback user problem encountered according to the log information.
In order to achieve the above object, the 7th aspect embodiment of the disclosure proposes a kind of non-transitory computer-readable storage medium
Matter is stored thereon with computer program, which is executed by processor, to be used for:
Receive the problem of feedback terminal is sent feedback request, wherein described problem feedback request includes log information, described
Problem feedback request is sent when being the preset control in feedback user triggering application program feedback interface；
According to the log information, the user identifier of the feedback user is determined；
Group identification corresponding with the user identifier is obtained, sends the day in the corresponding group of Xiang Suoshu group identification
Will information, so that the maintenance personnel in the group determines the feedback user problem encountered according to the log information.
In order to achieve the above object, disclosure eighth aspect embodiment proposes a kind of non-transitory computer-readable storage medium
Matter is stored thereon with computer program, which is executed by processor, to be used for:
When detecting that the preset control in application program feedback interface is triggered, log information is obtained；
The problem of to server transmission including the log information feedback request, described problem feedback request is used to indicate institute
It states server and the user identifier of the feedback user is determined according to the log information, and obtain corresponding with the user identifier
Group identification, the log information is sent in the corresponding group of Xiang Suoshu group identification, so that the maintenance people in the group
Member determines the feedback user problem encountered according to the log information.
The additional aspect of the disclosure and advantage will be set forth in part in the description, and will partially become from the following description
It obtains obviously, or recognized by the practice of the disclosure.
Detailed description of the invention
The disclosure is above-mentioned and/or additional aspect and advantage will become from the following description of the accompanying drawings of embodiments
Obviously and it is readily appreciated that, in which:
Fig. 1 is a kind of flow diagram of problem feedback method provided by the embodiment of the present disclosure；
Fig. 2 is the flow diagram of another kind problem feedback method provided by the embodiment of the present disclosure；
Fig. 3 is a kind of structural schematic diagram of problem feedback device provided by the embodiment of the present disclosure；
Fig. 4 is the structural schematic diagram of another kind problem feedback device provided by the embodiment of the present disclosure；
Fig. 5 is the structural schematic diagram of another kind problem feedback device provided by the embodiment of the present disclosure；
Fig. 6 is the structural schematic diagram of another kind problem feedback device provided by the embodiment of the present disclosure；
Fig. 7 is the structural schematic diagram of another kind problem feedback device provided by the embodiment of the present disclosure；
Fig. 8 is the structural schematic diagram of the electronic equipment of executive problem feedback method provided by the embodiment of the present disclosure.
Specific embodiment
Embodiment of the disclosure is described below in detail, the example of embodiment is shown in the accompanying drawings, wherein identical from beginning to end
Or similar label indicates same or similar element or element with the same or similar functions.It is retouched below with reference to attached drawing
The embodiment stated is exemplary, it is intended to for explaining the disclosure, and should not be understood as the limitation to the disclosure.
Below with reference to the accompanying drawings the problem of describing embodiment of the present disclosure feedback method and device.
Fig. 1 is a kind of flow diagram of problem feedback method provided by the embodiment of the present disclosure.
For ease of description, feedback method the problem of server side describes the disclosure first, as shown in Figure 1, the problem
Feedback method the following steps are included:
Step 101, the problem of feedback terminal is sent feedback request is received, wherein problem feedback request includes log information,
Problem feedback request is sent when being the preset control in feedback user triggering application program feedback interface.
In practical applications, feedback user needs to contact relevant maintenance personnel when encountering problems and helps to solve, therefore
Problem feedback request is sent by the preset control in triggering application program feedback interface.
Server is obtained by the parsing to problem feedback request after receiving problem feedback request and corresponds to feedback use
The log information at family.Wherein, log information includes user's operation historical record, operating time and user identifier etc..
Step 102, according to log information, the user identifier of feedback user is determined.
Step 103, group identification corresponding with user identifier is obtained, log letter is sent into the corresponding group of group identification
Breath, so that the maintenance personnel in group determines feedback user problem encountered according to log information.
Specifically, by the user identifier of inquiry log acquisition of information feedback user, user identifier be can determine to application
Family identity, such as account for user, the title of user etc..
Therefore, after determining the user identifier of feedback user, group identification corresponding with user identifier is determined, it is possible to understand that
, the corresponding relationship of user identifier and group identification has been stored in advance, for example be the form of mapping table.
Wherein, a user identifier can correspond to one or more group identification.After determining group identification, to group
It identifies in corresponding group and sends log information, so that the maintenance personnel in group determines that feedback user is met according to log information
To the problem of.Wherein, log information can be shown in the form of a link, saved memory, improved efficiency.
It should be noted that directly will can send log information into the corresponding group of group identification can also pass through machine
Device people sends log information into the corresponding group of group identification, can according to need setting.
It will also be appreciated that there can be the feedback user of many feedback problems in group, therefore it is easy by refreshing document,
Cause the loss of problem, thus the problem of the present embodiment feedback method by feedback problem to the corresponding group of group identification
Log information is sent in group, according to the corresponding relationship of log information rapid position feedback user and feedback problem, is further increased
The user experience of problem feedback.
The problem of embodiment of the present disclosure feedback method, receive feedback terminal send the problem of feedback request, wherein problem is anti-
Feedback request includes log information, hair when problem feedback request is the preset control in feedback user triggering application program feedback interface
It send, and determines the user identifier of feedback user according to log information, and obtain group identification corresponding with user identifier, to
Log information is sent in the corresponding group of group identification so that the maintenance personnel in group determines feedback user according to log information
Problem encountered.It include as a result, log information when sending problem feedback request, realization positions rapidly anti-according to log information
The corresponding relationship of user and feedback problem are presented, time for communication is saved, increases substantially and solve the problems, such as efficiency.
It there may be non-user information and non-user operation information in the present embodiment, in log information, therefore in order to
The efficiency solved the problems, such as is further increased, it can be by presetting filtering rule for the non-user information and non-user in log information
Operation information filters out, and maintenance personnel is enabled more effectively to determine feedback user problem encountered according to log information.Its
In, presetting filtering rule is such as to be filtered by the field information preset to log information.
In the present embodiment, in order to further increase the validity of issue handling, can further it ask what user was encountered
Topic is classified, to convey the corresponding maintenance personnel of problem types to handle.As a kind of possible implementation, according to log
Information determines problem type corresponding to feedback user problem encountered, and dimension corresponding with problem types is obtained from group
Giver identification is protected, and identifies corresponding maintenance personnel to maintenance personnel and sends prompt information.
In the present embodiment, the problem of any one maintenance personnel sends to feedback user in group resolution policy is received, and
Resolving probiems strategy is sent to feedback terminal.That is determine that feedback user is encountered according to log information in maintenance personnel
The problem of after, generate corresponding Resolving probiems strategy for this problem and be sent to feedback terminal, so that the problem of feedback user
It is effectively solved, improves user experience.
Fig. 2 is the flow diagram of another kind problem feedback method provided by the embodiment of the present disclosure.
The problem of in order to which the disclosure is more fully described feedback method, be then described with terminal side, as shown in Fig. 2,
The problem feedback method the following steps are included:
Step 201, when detecting that the preset control in application program feedback interface is triggered, log information is obtained.
Step 202, the problem of including log information to server transmission feedback request, problem feedback request is used to indicate clothes
Device be engaged according to log information, the user identifier of feedback user, and acquisition group identification corresponding with user identifier are determined, to group
It identifies in corresponding group and sends log information, so that the maintenance personnel in group determines that feedback user is met according to log information
To the problem of.
Wherein, the position of preset control can be configured according to the actual application.Feedback user can by click,
It double-clicks and the modes such as long-pressing triggers the preset control.Pass through the modes such as log grasping algorithm, model when preset control is triggered
Obtain the log information of the feedback user.
It is understood that determining the time point that preset control is triggered, and obtain the preset time before time point
Log information in section.It is also possible that according to actual needs, determine the specific period, obtain the log information in the period,
To improve the diversity of problem feedback.
To, the problem of to server transmission include log information feedback request, server determines instead according to log information
The user identifier of user is presented, and obtains group identification corresponding with user identifier, sends day into the corresponding group of group identification
Will information, so that the maintenance personnel in group determines feedback user problem encountered according to log information.
It there may be non-user information and non-user operation information in the present embodiment, in log information, therefore in order to
The efficiency solved the problems, such as is further increased, it can be by presetting filtering rule for the non-user information and non-user in log information
Operation information filters out, and maintenance personnel is enabled more effectively to determine feedback user problem encountered according to log information.Its
In, presetting filtering rule is such as to be filtered by the field information preset to log information.
In the present embodiment, in order to further increase the validity of issue handling, can further it ask what user was encountered
Topic is classified, to convey the corresponding maintenance personnel of problem types to handle.As a kind of possible implementation, according to log
Information determines problem type corresponding to feedback user problem encountered, and dimension corresponding with problem types is obtained from group
Giver identification is protected, and identifies corresponding maintenance personnel to maintenance personnel and sends prompt information.
The problem of embodiment of the present disclosure feedback method, detecting that the preset control in application program feedback interface is triggered
When, obtain log information, and to server transmission include log information the problem of feedback request, problem feedback request is used to indicate
Server determines the user identifier of feedback user according to log information, and obtains group identification corresponding with user identifier, Xiang Qun
Group identifies in corresponding group and sends log information, so that the maintenance personnel in group determines feedback user institute according to log information
The problem of encountering.Include as a result, log information when sending problem feedback request, realizes according to the rapid position feedback of log information
The corresponding relationship of user and feedback problem save time for communication, increase substantially and solve the problems, such as efficiency.
The embodiment of the present disclosure also proposes a kind of problem feedback device.
Fig. 3 is a kind of structural schematic diagram of problem feedback device provided by the embodiment of the present disclosure.
As shown in figure 3, the problem feedback device may include the first receiving module 110, determining module 120 and processing mould
Block 130, in which:
First receiving module 110, for receiving the problem of feedback terminal is sent feedback request, wherein described problem feedback
Request includes log information, when described problem feedback request is the preset control in feedback user triggering application program feedback interface
It sends；
Determining module 120, for determining the user identifier of feedback user according to log information.
Processing module 130 is sent out for obtaining group identification corresponding with user identifier into the corresponding group of group identification
Log information is sent, so that the maintenance personnel in group determines feedback user problem encountered according to log information.
In one embodiment of the present disclosure, on the basis of shown in Fig. 3, as shown in figure 4, the device can also include:
First filtering module 140 presets filtering rule, non-user information and non-use in filtering log information for basis
Family operation information.
In one embodiment of the present disclosure, on the basis of shown in Fig. 3, as shown in figure 5, the device can also include:
First determining module 150, for determining problem corresponding to feedback user problem encountered according to log information
Type.
First sending module 160 is identified for obtaining corresponding with problem types maintenance personnel from group, and to maintenance
The corresponding maintenance personnel of giver identification sends prompt information.
First receiving module 170, for receiving the problem of any one maintenance personnel sends to feedback user in group solution
Decision is omited, and Resolving probiems strategy is sent to feedback terminal.
Wherein, it should be noted that the aforementioned explanation to problem feedback method embodiment is also applied for the embodiment
The problem of feedback device, details are not described herein again.
The problem of embodiment of the present disclosure feedback device, receive feedback terminal send the problem of feedback request, wherein problem is anti-
Feedback request includes log information, hair when problem feedback request is the preset control in feedback user triggering application program feedback interface
It send, and determines the user identifier of feedback user according to log information, and obtain group identification corresponding with user identifier, to
Log information is sent in the corresponding group of group identification so that the maintenance personnel in group determines feedback user according to log information
Problem encountered.It include as a result, log information when sending problem feedback request, realization positions rapidly anti-according to log information
The corresponding relationship of user and feedback problem are presented, time for communication is saved, increases substantially and solve the problems, such as efficiency.
The embodiment of the present disclosure also proposes a kind of problem feedback device.
Fig. 6 is the structural schematic diagram of another kind problem feedback device provided by the embodiment of the present disclosure.
As shown in fig. 6, the problem feedback device may include obtaining module 210 and sending module 220, in which:
Module 210 is obtained, for obtaining log when detecting that the preset control in application program feedback interface is triggered
Information.
Sending module 220, for server transmission include log information the problem of feedback request, problem feedback request use
In instruction server according to the log information, the user identifier of feedback user is determined, and obtain group corresponding with user identifier
Group mark, sends log information into the corresponding group of group identification, so that the maintenance personnel in group is true according to log information
Determine feedback user problem encountered.
In one embodiment of the present disclosure, on the basis of shown in Fig. 7, as shown in fig. 6, the device can also include:
Second filtering module 230 presets filtering rule, non-user information and non-use in filtering log information for basis
Family operation information.
Second receiving module 240, for receiving the problem of server is sent resolution policy.
In one embodiment of the present disclosure, module 210 is obtained, the time being triggered specifically for determining preset control
Point, and obtain the log information in the preset time period before time point.
Wherein, it should be noted that the aforementioned explanation to problem feedback method embodiment is also applied for the embodiment
The problem of feedback device, details are not described herein again.
The problem of embodiment of the present disclosure feedback device, detecting that the preset control in application program feedback interface is triggered
When, obtain log information, and to server transmission include log information the problem of feedback request, problem feedback request is used to indicate
Server determines the user identifier of feedback user according to log information, and obtains group identification corresponding with user identifier, Xiang Qun
Group identifies in corresponding group and sends log information, so that the maintenance personnel in group determines feedback user institute according to log information
The problem of encountering.Include as a result, log information when sending problem feedback request, realizes according to the rapid position feedback of log information
The corresponding relationship of user and feedback problem save time for communication, increase substantially and solve the problems, such as efficiency.
In order to realize above-described embodiment, the embodiment of the present disclosure also proposes a kind of computer equipment, including memory, processor
And the computer program that can be run on a memory and on a processor is stored, processor executes program, to be used for:
Receive the problem of feedback terminal is sent feedback request, wherein problem feedback request includes log information, problem feedback
Request is sent when being the preset control in feedback user triggering application program feedback interface；
According to log information, the user identifier of feedback user is determined；
Group identification corresponding with user identifier is obtained, sends log information into the corresponding group of group identification, so that
Maintenance personnel in group determines feedback user problem encountered according to log information.
Above-mentioned computer equipment can be run on a memory and on a processor including memory, processor and storage
Computer program, processor execute program, are also used to:
When detecting that the preset control in application program feedback interface is triggered, log information is obtained.
To server transmission include log information the problem of feedback request, problem feedback request be used to indicate server according to
Log information determines the user identifier of feedback user, and obtains group identification corresponding with user identifier, corresponding to group identification
Group in send log information so that the maintenance personnel in group determines that feedback user encountered asks according to log information
Topic.
Below with reference to Fig. 8, it illustrates the electronic equipment for being suitable for being used to realize the embodiment of the present disclosure (such as terminal device or
Server) 800 structural schematic diagram.Terminal device in the embodiment of the present disclosure can include but is not limited to such as mobile phone,
Laptop, digit broadcasting receiver, PDA (personal digital assistant), PAD (tablet computer), PMP (portable multimedia broadcasting
Put device), the mobile terminal of car-mounted terminal (such as vehicle mounted guidance terminal) etc. and such as number TV, desktop computer etc.
Fixed terminal.Electronic equipment shown in Fig. 8 is only an example, should not function and use scope band to the embodiment of the present disclosure
Carry out any restrictions.
As shown in figure 8, electronic equipment 800 may include processing unit (such as central processing unit, graphics processor etc.)
801, random access can be loaded into according to the program being stored in read-only memory (ROM) 802 or from storage device 808
Program in memory (RAM) 803 and execute various movements appropriate and processing.In RAM 803, it is also stored with electronic equipment
Various programs and data needed for 800 operations.Processing unit 801, ROM 802 and RAM 803 pass through the phase each other of bus 804
Even.Input/output (I/O) interface 805 is also connected to bus 804.
In general, following device can connect to I/O interface 805: including such as touch screen, touch tablet, keyboard, mouse, taking the photograph
As the input unit 806 of head, microphone, accelerometer, gyroscope etc.；Including such as liquid crystal display (LCD), loudspeaker, vibration
The output device 807 of dynamic device etc.；Storage device 808 including such as tape, hard disk etc.；And communication device 809.Communication device
809, which can permit electronic equipment 800, is wirelessly or non-wirelessly communicated with other equipment to exchange data.Although Fig. 8 shows tool
There is the electronic equipment 800 of various devices, it should be understood that being not required for implementing or having all devices shown.It can be with
Alternatively implement or have more or fewer devices.
Particularly, in accordance with an embodiment of the present disclosure, it may be implemented as computer above with reference to the process of flow chart description
Software program.For example, embodiment of the disclosure includes a kind of computer program product comprising be carried on computer-readable medium
On computer program, which includes the program code for method shown in execution flow chart.In such reality
It applies in example, which can be downloaded and installed from network by communication device 809, or from storage device 808
It is mounted, or is mounted from ROM 802.When the computer program is executed by processing unit 801, the embodiment of the present disclosure is executed
Method in the above-mentioned function that limits.
It should be noted that the above-mentioned computer-readable medium of the disclosure can be computer-readable signal media or meter
Calculation machine readable storage medium storing program for executing either the two any combination.Computer readable storage medium for example can be --- but not
Be limited to --- electricity, magnetic, optical, electromagnetic, infrared ray or semiconductor system, device or device, or any above combination.Meter
The more specific example of calculation machine readable storage medium storing program for executing can include but is not limited to: have the electrical connection, just of one or more conducting wires
Taking formula computer disk, hard disk, random access storage device (RAM), read-only memory (ROM), erasable type may be programmed read-only storage
Device (EPROM or flash memory), optical fiber, portable compact disc read-only memory (CD-ROM), light storage device, magnetic memory device,
Or above-mentioned any appropriate combination.In the disclosure, computer readable storage medium can be it is any include or storage journey
The tangible medium of sequence, the program can be commanded execution system, device or device use or in connection.And at this
In open, computer-readable signal media may include in a base band or as the data-signal that carrier wave a part is propagated,
In carry computer-readable program code.The data-signal of this propagation can take various forms, including but not limited to
Electromagnetic signal, optical signal or above-mentioned any appropriate combination.Computer-readable signal media can also be computer-readable and deposit
Any computer-readable medium other than storage media, the computer-readable signal media can send, propagate or transmit and be used for
By the use of instruction execution system, device or device or program in connection.Include on computer-readable medium
Program code can transmit with any suitable medium, including but not limited to: electric wire, optical cable, RF (radio frequency) etc. are above-mentioned
Any appropriate combination.
Above-mentioned computer-readable medium can be included in above-mentioned electronic equipment；It is also possible to individualism, and not
It is fitted into the electronic equipment.
Above-mentioned computer-readable medium carries one or more program, when said one or multiple programs are by the electricity
When sub- equipment executes, so that the electronic equipment: receiving the problem of feedback terminal is sent feedback request, wherein problem feedback request
Including log information, problem feedback request is sent when being the preset control in feedback user triggering application program feedback interface；
According to log information, the user identifier of feedback user is determined；Group identification corresponding with user identifier is obtained, to group identification pair
Log information is sent in the group answered, so that the maintenance personnel in group determines that feedback user encountered asks according to log information
Topic.
Alternatively, above-mentioned computer-readable medium carries one or more program, when said one or multiple programs
When being executed by the electronic equipment, so that the electronic equipment: detecting that the preset control in application program feedback interface is triggered
When, obtain log information.The problem of to server transmission including log information feedback request, problem feedback request is used to indicate clothes
Device be engaged according to log information, the user identifier of feedback user, and acquisition group identification corresponding with user identifier are determined, to group
It identifies in corresponding group and sends log information, so that the maintenance personnel in group determines that feedback user is met according to log information
To the problem of.
Alternatively, above-mentioned computer-readable medium carries one or more program, when said one or multiple programs
When being executed by the electronic equipment, so that the electronic equipment: receiving the problem of feedback terminal is sent feedback request, wherein problem is anti-
Feedback request includes log information, hair when problem feedback request is the preset control in feedback user triggering application program feedback interface
It send；According to log information, the user identifier of feedback user is determined；Group identification corresponding with user identifier is obtained, to group
It identifies in corresponding group and sends log information, so that the maintenance personnel in group determines that feedback user is met according to log information
To the problem of.
Alternatively, above-mentioned computer-readable medium carries one or more program, when said one or multiple programs
When being executed by the electronic equipment, so that the electronic equipment: detecting that the preset control in application program feedback interface is triggered
When, obtain log information.The problem of to server transmission including log information feedback request, problem feedback request is used to indicate clothes
Device be engaged according to log information, the user identifier of feedback user, and acquisition group identification corresponding with user identifier are determined, to group
It identifies in corresponding group and sends log information, so that the maintenance personnel in group determines that feedback user is met according to log information
To the problem of.
The calculating of the operation for executing the disclosure can be write with one or more programming languages or combinations thereof
Machine program code, above procedure design language include object oriented program language-such as Java, Smalltalk, C+
+, it further include conventional procedural programming language-such as " C " language or similar programming language.Program code can
Fully to execute, partly execute on the user computer on the user computer, be executed as an independent software package,
Part executes on the remote computer or executes on a remote computer or server completely on the user computer for part.
In situations involving remote computers, remote computer can pass through the network of any kind --- including local area network (LAN)
Or wide area network (WAN)-is connected to subscriber computer, or, it may be connected to outer computer (such as utilize Internet service
Provider is connected by internet).
Flow chart and block diagram in attached drawing are illustrated according to the system of the various embodiments of the disclosure, method and computer journey
The architecture, function and operation in the cards of sequence product.In this regard, each box in flowchart or block diagram can generation
A part of one module, program segment or code of table, a part of the module, program segment or code include one or more use
The executable instruction of the logic function as defined in realizing.It should also be noted that in some implementations as replacements, being marked in box
The function of note can also occur in a different order than that indicated in the drawings.For example, two boxes succeedingly indicated are actually
It can be basically executed in parallel, they can also be executed in the opposite order sometimes, and this depends on the function involved.Also it to infuse
Meaning, the combination of each box in block diagram and or flow chart and the box in block diagram and or flow chart can be with holding
The dedicated hardware based system of functions or operations as defined in row is realized, or can use specialized hardware and computer instruction
Combination realize.
Being described in unit involved in the embodiment of the present disclosure can be realized by way of software, can also be by hard
The mode of part is realized.Wherein, the title of unit does not constitute the restriction to the unit itself under certain conditions, for example, the
One acquiring unit is also described as " obtaining the unit of at least two internet protocol addresses ".
Claims (14)
1. a kind of problem feedback method, which comprises the following steps:
Receive the problem of feedback terminal is sent feedback request, wherein described problem feedback request includes log information, described problem
Feedback request is sent when being the preset control in feedback user triggering application program feedback interface；
According to the log information, the user identifier of the feedback user is determined；
Group identification corresponding with the user identifier is obtained, the log letter is sent in the corresponding group of Xiang Suoshu group identification
Breath, so that the maintenance personnel in the group determines the feedback user problem encountered according to the log information.
2. the method as described in claim 1, which is characterized in that described to described in the corresponding group's transmission of the group identification
Before log information, further includes:
According to default filtering rule, the non-user information and non-user operation information in the log information are filtered.
3. the method as described in claim 1, which is characterized in that further include:
According to the log information, problem type corresponding to the feedback user problem encountered is determined；
Maintenance personnel's mark corresponding with problem types is obtained from the group, and identifies corresponding dimension to the maintenance personnel
Shield personnel send prompt information.
4. the method as described in claim 1, which is characterized in that further include:
The problem of any one maintenance personnel sends to the feedback user in group resolution policy is received, and is asked described
Topic resolution policy is sent to the feedback terminal.
5. a kind of problem feedback method, which comprises the following steps:
When detecting that the preset control in application program feedback interface is triggered, log information is obtained；
The problem of to server transmission including the log information feedback request, described problem feedback request is used to indicate the clothes
Device be engaged according to the log information, determines the user identifier of the feedback user, and acquisition group corresponding with the user identifier
Group identifies, and the log information is sent in the corresponding group of Xiang Suoshu group identification, so that maintenance personnel's root in the group
The feedback user problem encountered is determined according to the log information.
6. method as claimed in claim 5, which is characterized in that send asking comprising the log information to server described
Before topic feedback request, further includes:
According to default filtering rule, the non-user information and non-user operation information in the log information are filtered.
7. method as claimed in claim 5, which is characterized in that further include:
Receive the problem of server is sent resolution policy.
8. method as claimed in claim 5, which is characterized in that the acquisition log information, comprising:
It determines the time point that the preset control is triggered, and obtains the log in the preset time period before the time point
Information.
9. a kind of problem feedback device characterized by comprising
First receiving module, for receiving the problem of feedback terminal is sent feedback request, wherein described problem feedback request includes
Log information, described problem feedback request are sent when being the preset control in feedback user triggering application program feedback interface；
Determining module, for determining the user identifier of the feedback user according to the log information；
Processing module, for obtaining corresponding with user identifier group identification, in the corresponding group of Xiang Suoshu group identification
The log information is sent, so that the maintenance personnel in the group determines that the feedback user is met according to the log information
To the problem of.
10. a kind of problem feedback device characterized by comprising
Module is obtained, for obtaining log information when detecting that the preset control in application program feedback interface is triggered；
Sending module, for server transmission include the log information the problem of feedback request, described problem feedback request
It is used to indicate the server and the user identifier of the feedback user is determined according to the log information, and obtain and the use
Family identifies corresponding group identification, the log information is sent in the corresponding group of Xiang Suoshu group identification, so that the group
In maintenance personnel the feedback user problem encountered is determined according to the log information.
11. a kind of electronic equipment characterized by comprising
At least one processor；And the memory being connect at least one described processor communication；
Wherein, the memory is stored with the instruction that can be executed by least one described processor, and described instruction is arranged to use
In the execution described in any item problem feedback methods of the claims 1-4.
12. a kind of electronic equipment characterized by comprising
At least one processor；And the memory being connect at least one described processor communication；
Wherein, the memory is stored with the instruction that can be executed by least one described processor, and described instruction is arranged to use
In the execution described in any item problem feedback methods of the claims 5-8.
13. a kind of non-transient computer readable storage medium, which is characterized in that the non-transient computer readable storage medium is deposited
Computer instruction is stored up, the computer instruction is for making the computer perform claim require the described in any item problems of 1-4 anti-
Feedback method.
14. a kind of non-transient computer readable storage medium, which is characterized in that the non-transient computer readable storage medium is deposited
Computer instruction is stored up, the computer instruction is for making the computer perform claim require the described in any item problems of 5-8 anti-
Feedback method.
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