CN109428925B - Electronic device, operation method thereof and server host - Google Patents

Electronic device, operation method thereof and server host Download PDF

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Publication number
CN109428925B
CN109428925B CN201710768261.1A CN201710768261A CN109428925B CN 109428925 B CN109428925 B CN 109428925B CN 201710768261 A CN201710768261 A CN 201710768261A CN 109428925 B CN109428925 B CN 109428925B
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service
information
offline
network
identification information
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CN109428925A (en
Inventor
林耕葆
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Acer Inc
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Acer Inc
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    • H04L67/51
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F1/00Details not covered by groups G06F3/00 - G06F13/00 and G06F21/00
    • G06F1/16Constructional details or arrangements
    • G06F1/18Packaging or power distribution
    • G06F1/183Internal mounting support structures, e.g. for printed circuit boards, internal connecting means

Abstract

The invention provides an electronic device, an operation method thereof and a server host. The method comprises the following steps: receiving an operation instruction through an input interface of the electronic device; generating a service request according to the operation instruction, wherein the service request comprises service identification information; and if the network module of the electronic device is not connected to the network, extracting the offline service information corresponding to the service identification information from the storage circuit of the electronic device, and presenting the offline service information through an output interface of the electronic device.

Description

Electronic device, operation method thereof and server host
Technical Field
The present invention relates to computer technologies, and more particularly, to an electronic device, an operating method thereof, and a server host.
Background
With the increasing popularity of the internet, more and more enterprises provide online customer services, such as online voice services or online text services, via the network. Therefore, the method can not only answer the customer questions quickly, but also save the telephone fee generated by the customer calling the customer service telephone. However, online customer service is based on network connections to communicate information. Therefore, if the client device is not connected to the network, the client device cannot communicate with the enterprise terminal. In addition, for most current smart phones or personal computers, if the device is in a state of being unable to access the internet, the browser of the device only displays "unable to display the web page normally" or similar information. At this time, the customer must wait until the device is successfully connected to the network or uses other connectable devices to obtain the contact information of the related enterprise, and then contact the related enterprise.
Disclosure of Invention
In view of the above, the present invention provides an operating method and an electronic device, which can provide offline service information corresponding to a specific service for a user in a state that the device is not networked.
In addition, the invention also provides a server host which can be used as an online storage and forwarding platform of the offline service information and can be used as a service platform of online interactive service.
An embodiment of the present invention provides a method of operation for an electronic device having an input interface, an output interface, a storage circuit, and a network module, the method comprising: receiving an operation instruction via the input interface; generating a service request according to the operation instruction, wherein the service request comprises service identification information; and if the network module is not connected to the network, extracting offline service information corresponding to the service identification information from the storage circuit, and presenting the offline service information through the output interface.
Another embodiment of the present invention provides an electronic device, which includes an input interface, an output interface, a storage circuit, a network module, and a processor. The processor is coupled to the input interface, the output interface, the storage circuit, and the network module. The processor is used for receiving an operation instruction through the input interface, generating a service request according to the operation instruction, wherein the service request comprises service identification information, and if the network module is not connected to a network, extracting offline service information corresponding to the service identification information from the storage circuit and presenting the offline service information through the output interface.
Another embodiment of the present invention provides a server host, which includes a storage circuit, a network module and a processor. The storage circuit is used for storing offline service information. The network module is used for connecting to a network. The processor is coupled to the storage circuit and the network module. After a remote device registers with the server host, the processor receives the offline service information from the remote device via the network module. After the electronic device is connected to the server host, the processor transmits the offline service information to the electronic device through the network module, wherein the offline service information comprises an offline alternative of the online interactive service provided by the remote device.
Based on the above, the operation method and the electronic device provided by the invention can receive the operation instruction input by the user through the input interface and generate the service request including the service identification information. In particular, if the current electronic device is not connected to the network, the offline service information corresponding to the service identification information can be extracted from the storage circuit of the electronic device and presented through the output interface of the electronic device. Therefore, even if the electronic device is in an unconnected state, the user can obtain the offline service information related to the required service. In addition, the server host provided by the invention can be used as a platform for forwarding the offline service information.
In order to make the aforementioned and other features and advantages of the invention more comprehensible, embodiments accompanied with figures are described in detail below.
Drawings
Fig. 1 is a schematic diagram of a remote service system according to an embodiment of the present invention.
Fig. 2 is a schematic diagram of an electronic device according to an embodiment of the invention.
Fig. 3 is a flow chart illustrating a method of operation according to an embodiment of the present invention.
Fig. 4 is a schematic diagram of an online interactive service according to an embodiment of the present invention.
Fig. 5 is a schematic diagram illustrating the presentation of offline service information according to an embodiment of the present invention.
Fig. 6 is a schematic diagram illustrating a presentation of preset offline information according to an embodiment of the present invention.
Description of the reference numerals
10: remote service system
111. 112, 112: electronic device
121. 122: remote device
130: server host
101: network
21: input interface
22: output interface
23: memory circuit
24: network module
25: processor with a memory having a plurality of memory cells
S301 to S309: the method of operation
40. 50: web page
41: display window
42: character input window
43: confirmation button
51: enterprise information
52: customer service telephone
60: page
Detailed Description
Fig. 1 is a schematic diagram of a remote service system according to an embodiment of the present invention. Referring to fig. 1, in an embodiment, a remote service system 10 includes a network 101, an electronic device 111, and a remote device 121. In one embodiment, the network 101 is referred to as the Internet (Internet). In another embodiment, network 101 may also refer to a local area network or a private network. The electronic device 111 and the remote device 121 may be connected to the network 101 through a wired or wireless connection, respectively. In addition, the electronic device 111 and the remote device 121 may be various electronic devices with signal input, signal output, networking and computing functions, such as a smart phone, a tablet computer, a desktop computer or a notebook computer.
In one embodiment, the electronic device 111 is a client device and the remote device 121 is a client service provider. For example, the remote device 121 may be a server host of enterprise a. If the remote device 121 is connected to the network 101, the remote device 121 may provide a portal page, an online contact window, or other enterprise information (e.g., merchandise information, a contact phone call, an email address, or a business registration address) of enterprise a for the client device to query and use. For example, if the electronic device 111 and the remote device 121 are both connected to the network 101, the electronic device 111 may browse or log in a portal page of the enterprise a to browse related enterprise information or leave information, or the electronic device 111 may communicate with the customer service staff of the enterprise a through an online contact window provided by the remote device 121.
In one embodiment, if the electronic device 111 and the remote device 121 are both connected to the network 101, the electronic device 111 can also download the enterprise information of the enterprise a from the remote device 121. Then, if the user wants to use the electronic device 111 to browse the portal page of enterprise a, use the online contact window of enterprise a, or obtain the enterprise information of other enterprise a, but the electronic device 111 is not connected to the network 101, the electronic device 111 can obtain the enterprise information of enterprise a from the enterprise information downloaded in advance and present the enterprise information. For example, when the electronic device 111 is not connected to the network 101, the presented enterprise information of enterprise a may include offline contact information (also referred to as offline service information) of enterprise a, such as a contact phone, an email address, or a registered address of enterprise a. Therefore, the user can dial the contact phone of the enterprise A instead to contact with the telephone customer service personnel of the enterprise A or directly go to the enterprise registration address for seeking service and the like according to the offline service information. The offline service information of the enterprise a presented in the offline state may also include other enterprise information such as information about products sold, and the present invention is not limited thereto.
Fig. 2 is a schematic diagram of an electronic device according to an embodiment of the invention. Referring to fig. 2, the electronic device 111 includes an input interface 21, an output interface 22, a storage circuit 23, a network module 24, and a processor 25. The input interface 21, the output interface 22, the storage circuit 23 and the network module 24 are all coupled to the processor 25. The input interface 21 is used for receiving an operation command input by a user. For example, the input interface 21 may include various physical interface circuits for inputting signals, such as a mouse, a keyboard, a touch pad, or a microphone (i.e., a voice input device). The output interface 22 is used for outputting signals. For example, the output interface 22 may include a screen (or display), a projector, or a speaker (i.e., a voice output device), etc., as physical interface circuits for outputting signals. In one embodiment, the input interface 21 and the output interface 22 can also be combined as a touch screen or the like having both signal input and output functions. For example, the input interface 21 and the output interface 22 can be combined into a resistive touch panel, a capacitive touch panel, an optical touch panel, an acoustic wave touch panel, or an electromagnetic touch panel.
The memory circuit 23 is used to store data in a nonvolatile manner. Here, the nonvolatile storage of data means that data stored in the memory circuit 23 is not lost due to the stop of power supply to the memory circuit 23. For example, the storage circuit 23 may include various nonvolatile storage media such as a conventional Hard Disk Drive (HDD), a Solid State Drive (SDD), a Solid State Hybrid Drive (SSHD), or a flash memory.
The network module 24 is used to connect the electronic device 111 to the network 101 and to transfer information via the network 101. For example, network module 24 may include physical network interface circuitry such as a wired and/or wireless network interface card. For example, in terms of Wireless communication, the Network module 24 may support various Wireless communication protocols such as third generation Wireless communication technology (3G), Bluetooth (Bluetooth), General Packet Radio Service (GPRS), High Speed Downlink Packet Access (HSDPA), High Speed Uplink Packet Access (HSUPA), Wireless-Fidelity (Wi-Fi), Wireless Wide Area Network (WWAN), and Long Term Evolution (LTE). In addition, in the case of a wired network, the network module 24 may support a wired communication protocol such as Ethernet (Ethernet).
The processor 25 is responsible for the overall operation of the electronic device 111. For example, the Processor 25 may include a Central Processing Unit (CPU), or other Programmable general purpose or special purpose Microprocessor (Microprocessor), Digital Signal Processor (DSP), controller, Application Specific Integrated Circuit (ASIC), Programmable Logic Device (PLD), or other similar devices or combinations thereof. The processor 25 may be provided with a volatile storage medium such as a Random Access Memory (RAM) or a Read Only Memory (ROM).
Fig. 3 is a flow chart illustrating a method of operation according to an embodiment of the present invention. The embodiment of fig. 1 and 2 will be described with reference to fig. 3. Referring to fig. 1 to fig. 3, in step S301, the processor 25 receives an operation instruction through the input interface 21. For example, the operation command is generated based on the operation action of the user on the input interface 21. In step S302, the processor 25 generates a service request according to the operation instruction, wherein the service request includes service identification information.
In one embodiment, processor 25 may run a browser program. The browser program generates the service request after the user selects a link (or shortcut) of the browser program via the input interface 21 or directly inputs a web address to the browser program. For example, the service request includes the web address, and the service identification information may be included in the web address. For example, the service identification information may include at least one parameter and/or at least one anchor point (fragment) in this web address. For example, assume a web address of "http:// example. com/? If the org & id is 2# switch ", the service identification information in the website may include an org parameter with a value" a ", an id parameter with a value" 2 ", and an anchor point with a value" switch ". In one embodiment, the web address is also referred to as a Uniform Resource Locator (URL).
In step S303, processor 25 determines whether network module 24 is already connected to network 101. If the network module 24 is connected to the network 101, in step S304, the processor 25 transmits the service request to the network 101 via the network module 24 and receives a response message corresponding to the service request from the network 101. For example, after the service request is transmitted to the network 101, the service request is routed and transmitted to the remote device 121. The remote device 121 replies the response message according to the service request. For example, the response message includes the web page composition information (e.g., web page program code) of the portal web page and/or the online contact window of enterprise a provided by the remote device 121. Then, in step S305, the processor 25 starts the online interactive service. For example, this online interactive service may be executed via the browser program, e.g., presented as a web page. The user can have a text or voice online conversation with the customer service personnel of enterprise A through the online interactive service.
Fig. 4 is a schematic diagram of an online interactive service according to an embodiment of the present invention. Referring to fig. 4, in an embodiment, the browser program may display the web page 40 according to the web page composition information in the response message. The web page 40 is an interactive web page. For example, web page 40 may include a display window 41, a text entry window 42, and a confirmation button 43. The display window 41 can display the real-time image or a preset image of the remote customer service personnel. The text entry window 42 allows the user to enter instant messages. When the input of the instant message is completed, the user can select the confirm button 43 to send the instant message. In addition, the response of the remote customer service personnel can be output in real time through a voice mode, so that the on-line interaction between the local user and the remote customer service personnel is completed.
It should be noted that fig. 4 is only an example of the online interactive service in one embodiment. In another embodiment, the user may also speak with the remote customer service provider by using voice input, and/or the response of the remote customer service provider may also be presented in the web page 40 by text, and so on, which is not limited by the invention. In addition, the layout of the web page 40 may also vary based on the needs of the implementation, and the invention is not limited thereto.
Referring back to fig. 3, if it is determined in step S303 that the network module 24 is not connected to the network 101, the process proceeds to step S306. In step S306, processor 25 extracts offline service information corresponding to the service identification information from storage circuit 23. Com/? The processor 25 may extract offline service information of the enterprise a from the storage circuit 23, the service identification information (i.e., the org parameter having a value of "a", the id parameter having a value of "2", and the anchor point having a value of "switch") in the org & id 2# switch. In step S307, the processor 25 determines whether the required offline service information can be acquired. If the required offline service information is available, in step S308, the processor 25 presents the extracted offline service information via the output interface 22. If the required offline service information cannot be obtained, in step S309, the processor 25 presents the preset offline information through the output interface 22.
Fig. 5 is a schematic diagram illustrating the presentation of offline service information according to an embodiment of the present invention. Fig. 6 is a schematic diagram illustrating a presentation of preset offline information according to an embodiment of the present invention. Referring to fig. 5, in an embodiment, the offline service information also includes web page configuration information. Based on the obtained offline service information, the browser program may display the web page 50. For example, business information 51 and customer service telephone 52 may be presented in web page 50. For example, the business information 51 may include vendor information of the business a, a contact phone, an email address, a business registration address, or the like. In addition, the user can dial a local telephone or a mobile phone according to the telephone number in the service telephone 52 to attempt to contact the service person of enterprise a without going through the network 101. Alternatively, from another perspective, the offline service information may include offline alternatives corresponding to online interactive services that need to be provided via the network 101.
Referring to fig. 6, in an embodiment, the browser program may present the predetermined offline information through the page 60. For example, the page 60 may present any relevant prompt information that informs the user that the reading of the web page fails because there is no internet connection (or connection error), such as "web page cannot be displayed" or the like. It should be noted that the preset offline information is different from the offline service information. And the preset offline information can be presented without being according to the service identification information relative to the offline service information extracted according to the service identification information. For example, in one embodiment, the predetermined offline information is preloaded in the browser program without any service identification information associated therewith. Therefore, the preset offline information cannot present an offline alternative of the online interactive service related to the enterprise a.
In one embodiment, a specific agent is installed in the memory circuit 23 in advance, and the processor 25 needs to run the agent to perform steps S306 and S308 normally. Therefore, in one embodiment, if the agent is not installed in the electronic device 111 in advance, step S307 determines that the offline service information cannot be acquired, and the process proceeds to step S309. In one embodiment, the agent program is a Service Worker program, and the offline Service information can be stored and managed by a client data storage scheme "HTML 5offline storage" of the browser program. In addition, in an embodiment, if the storage device 23 does not store the offline service information related to the currently used service identification information in advance, the step S307 determines no and proceeds to the step S309 since the required offline service information cannot be acquired from the storage device 23.
In one embodiment, it is assumed that the remote device 121 provides online interactive services for enterprise a and the remote device 122 provides online interactive services for enterprise B. When the electronic device 111 is connected to the remote device 121 via the network 101, the electronic device 111 can execute the online interactive service provided by the enterprise a. When the electronic device 111 is connected to the remote device 122 via the network 101, the electronic device 111 can execute the online interactive service provided by the enterprise B. The storage circuit 23 stores offline service information of the enterprise a (also referred to as first offline service information) and offline service information of the enterprise B (also referred to as second offline service information). For example, the offline service information for enterprise A may include an offline alternative to the online interactive service for enterprise A, and the offline service information for enterprise B may include an offline alternative to the online interactive service for enterprise B.
When the electronic device 111 is not connected to the network 101, the processor 25 may extract offline service information of the enterprise a or offline service information of the enterprise B from the storage circuit 23 according to the service identification information in the generated service request. For example, processor 25 may query a table based on the currently used service identification information and decide to extract offline service information of enterprise a or offline service information of enterprise B based on the query result. For example, the table records a first service identification information and a second service identification information, wherein the first service identification information is related to the offline service information of enterprise a, and the second service identification information is related to the offline service information of enterprise B. If the currently used service identification information matches the first service identification information, the processor 25 will extract the offline service information of enterprise a from the storage circuit 23. When the currently used service identification information matches the second service identification information, processor 25 extracts the offline service information of enterprise B from memory circuit 23.
In one embodiment, if network module 24 is connected to network 101, processor 25 receives the update information from network 101 via network module 24. For example, the update information may come from the remote device 121 or 122. If the update message is from the remote device 121, the processor 25 may update the offline service information of enterprise a stored in the storage circuit 23 according to the update message. If the update message is from the remote device 122, the processor 25 may update the offline service information of enterprise B stored in the storage circuit 23 according to the update message.
In one embodiment, the processor 25 (or the agent) also generates an identification code and stores the identification code in the memory circuit 23. Alternatively, in an embodiment, when the electronic device 111 is connected to the remote device 121 via the network 101 (for the first time) or registered in a web page provided by the remote device 121, the identification code may be allocated to the electronic device 111 by the remote device 121 for use. For example, the identification code can be a unique identification code representing the electronic device 111. After storing the identification code, the generated service request may further include the identification code. Thus, after the remote device 121 receives the service request from the electronic device 111, according to the identification code carried in the service request, the remote device 121 can immediately know that the currently connected device is the electronic device 111, and can record the connection information of this time or the service content of the online interactive service executed this time, so as to facilitate subsequent customer maintenance and management.
In one embodiment, both the electronic devices 111 and 112 can be connected to the network 101 and can select to perform online interactive services with the remote devices 121 or 122, respectively. The hardware configuration and operation function of the electronic device 112 are the same as or similar to those of the electronic device 111, and are not described herein again. In one embodiment, the electronic devices 111 and 112 may use different identification codes. Based on the identification code carried in the service request, the remote device 121 can know that the device currently requesting connection is the electronic device 111 or 112. Then, the remote device 121 can query the past interaction history with the electronic device 111 or 112 according to the identification code of the electronic device 111 or 112, so as to improve the service quality of the online interaction service.
In one embodiment, the remote device 121 may also transmit corresponding update information and/or advertisement promotion information to the electronic devices 111 and 112 according to the identification codes of the electronic devices 111 and 112. The update information and/or the advertisement push information transmitted to the electronic devices 111 and 112 may be different according to the device types or the operating system types of the electronic devices 111 and 112, so that the offline service information stored in the electronic devices 111 and 112 corresponding to the remote device 121 (or enterprise a) may also be different.
In one embodiment, server host 130 is also connected to network 101. The server host 130 may be an industrial computer or a personal computer. The server host 130 can serve as a service platform (also called online interactive service platform) for providing the online interactive service. In one embodiment, the electronic device 111 can be connected to the server host 130 via the network 101, and can perform online interactive services with the remote device 121 via the server host 130. For example, the electronic device 111 and the remote device 121 may be registered with the server host 130 before using the online interactive service provided by the server host 130. After the registration is completed, the electronic device 111 can transmit the service request to the server host 130 via the network 101, and the server host 130 can establish a connection between the electronic device 111 and the remote device 121 according to the service request (or the service identification information in the service request). Thereafter, the electronic device 111 and the remote device 121 can perform online interaction based on the connection.
In one embodiment, the server host 130 may also serve as a platform for providing update and forwarding of offline service information. In one embodiment, the electronic device 111 can be connected to the server host 130 via the network 101 and can store and update the offline service information of the remote device 121 and the remote device 122 via the server host 130. For example, the remote devices 121 and 122 can register with the server host 130 and submit respective offline service information to the server host 130. For example, the submitted offline service information may be stored in the storage circuitry of the server host 130. Thereafter, when the electronic device 111 is connected to the server host 130 via the network 101, the server host 130 transmits and stores the offline service information submitted by the remote device 121 and the remote device 122 to the storage circuit 23 of the electronic device 111. Thereafter, when the electronic device 111 is not connected to the network 101, the processor 25 may query a table according to the currently used service identification information and decide to extract the offline service information of the enterprise a or the offline service information of the enterprise B according to the query result.
It should be noted that the hardware structure of the server host 130 can be the same as or similar to the hardware structure of one of the electronic device 111, the electronic device 112, the remote device 121 and the remote device 122, so that the server host 130 also has the functions of signal input, signal output, networking and operation. For example, the processor of the server host 130 may be connected to the network 101 via the network module of the server host 130 to receive and transmit data and perform the above-mentioned operations. In addition, the processor of the server host 130 may also store data in the storage circuit of the server host 130.
It should be noted that, in the foregoing embodiments, a browser program is taken as an example of a main program for executing the online interactive service and presenting the offline service information on the client device. However, in another embodiment, the main program for executing the online interactive service and/or presenting the offline service information on the client device may also be other customized applications, not limited to a browser program, depending on the type of the client device or the enterprise providing the online interactive service. For example, different enterprises may provide their own proprietary applications for downloading and installation by client devices. Therefore, the client device can perform online interaction with the corresponding enterprise through the installed application program, and can present corresponding offline service information when no network connection exists.
In summary, the operation method and the electronic device provided by the invention can receive the operation instruction input by the user through the input interface and generate the service request including the service identification information. In particular, if the current electronic device is not connected to the network, the offline service information corresponding to the service identification information can be extracted from the storage circuit of the electronic device and presented through the output interface of the electronic device. Therefore, even if the electronic device is in an unconnected state, the user can obtain the offline service information related to the required service. In addition, the extracted offline service information is different for different service requests, so as to provide an offline alternative that best meets the current needs of the user. In addition, the invention also provides a server host which can be used as an online storage and forwarding platform for offline service information and/or as a service platform for providing online interactive services.
Although the present invention has been described with reference to the above embodiments, it should be understood that various changes and modifications can be made therein by those skilled in the art without departing from the spirit and scope of the invention.

Claims (9)

1. A method of operation for an electronic device having an input interface, an output interface, a storage circuit, and a network module, the method comprising:
receiving an operation instruction via the input interface;
generating a service request according to the operation instruction, wherein the service request comprises service identification information;
if the network module is not connected to the network, obtaining the service identification information in the service request, and executing the query to the table in the storage circuit according to the service identification information, wherein the table records first service identification information and second service identification information, wherein the first service identification information is associated with a first enterprise and the second service identification information is associated with a second enterprise, and when the service identification information is matched with the first service identification information, extracting offline service information corresponding to the service identification information from the storage circuit and presenting the offline service information through the output interface, wherein the offline service information includes first business information associated with the service identification information, wherein the first business information is used to contact a first business customer service in an offline state;
transmitting the service request to the network via the network module if the network module is connected to the network; and
receiving response information corresponding to the service request from the network via the network module and starting an online interactive service, wherein the offline service information further includes an offline alternative corresponding to the online interactive service.
2. The method of operation of claim 1, further comprising:
receiving update information from the network via the network module if the network module is connected to the network; and
and updating the offline service information stored in the storage circuit according to the updating information.
3. The method of operation of claim 1, further comprising:
if the network module is not connected to the network and cannot extract the offline service information corresponding to the service identification information from the storage circuit, presenting preset offline information through the output interface, wherein the preset offline information is different from the offline service information.
4. The method of operation of claim 1, wherein presenting the offline service information via the output interface comprises:
presenting the offline service information via a browser program.
5. An electronic device, comprising:
an input interface;
an output interface;
a storage circuit;
a network module; and
a processor coupled to the input interface, the output interface, the storage circuit, and the network module, wherein the processor is configured to:
receiving an operation instruction via the input interface;
generating a service request according to the operation instruction, wherein the service request comprises service identification information;
if the network module is not connected to the network, obtaining the service identification information in the service request, and executing the query to the table in the storage circuit according to the service identification information, wherein the table records first service identification information and second service identification information, wherein the first service identification information is associated with a first enterprise and the second service identification information is associated with a second enterprise, and when the service identification information is matched with the first service identification information, extracting offline service information corresponding to the service identification information from the storage circuit and presenting the offline service information through the output interface, wherein the offline service information includes first business information associated with the service identification information, wherein the first business information is used to contact a first business customer service in an offline state;
transmitting the service request to the network via the network module if the network module is connected to the network; and
receiving response information corresponding to the service request from the network via the network module and starting an online interactive service, wherein the offline service information further includes an offline alternative corresponding to the online interactive service.
6. The electronic device of claim 5, wherein the processor is further to:
receiving update information from the network via the network module if the network module is connected to the network; and
and updating the offline service information stored in the storage circuit according to the updating information.
7. The electronic device of claim 5, wherein the processor is further to:
if the network module is not connected to the network and cannot extract the offline service information corresponding to the service identification information from the storage circuit, presenting preset offline information through the output interface, wherein the preset offline information is different from the offline service information.
8. The electronic device of claim 5, wherein the output interface is to present the offline service information via a browser program.
9. A server host, comprising:
the storage circuit is used for storing the first off-line service information and the second off-line service information;
a network module for connecting to a network; and
a processor coupled to the storage circuit and the network module,
wherein after a first remote device and a second remote device register with the server host, the processor receives the first offline service information from the first remote device and the second offline service information from the second remote device via the network module, and
after the electronic device is connected to the server host, the processor transmits the first offline service information and the second offline service information to the electronic device through the network module, wherein the first offline service information includes a first offline alternative of a first online interactive service provided by the first remote device and first enterprise information associated with first service identification information, wherein the first enterprise information is used for contacting a first enterprise customer service in an offline state, and the second offline service information includes a second offline alternative of a second online interactive service provided by the second remote device and second enterprise information associated with second service identification information, wherein the second enterprise information is used for contacting a second enterprise customer service in an offline state.
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Citations (7)

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