CN109242529A - Vehicle, vehicle device equipment and the online method of investigation and study of user experience based on scene analysis - Google Patents
Vehicle, vehicle device equipment and the online method of investigation and study of user experience based on scene analysis Download PDFInfo
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The application provides a kind of vehicle, vehicle device equipment and the online method of investigation and study of user experience based on scene analysis, the current user's scene of vehicle device equipment real-time judge, judged whether to be appropriate for user experience investigation according to user's scene, determine be appropriate for user experience investigation when, investigation topic is provided a user by predetermined way, user's interaction feedback according to made by the investigation topic is obtained, to realize that user experience is investigated online.Through the above way, the application can provide suitable investigation in the use process of user, and it can be proposed under the scene that user is suitble to, it avoids influencing user emotion, or even influences user and drive, simultaneously, most true user experience investigation can be obtained, it is targetedly improved conducive to product proposition, accomplishes to supply on demand, improve user experience.
Description
Technical field
This application involves vehicle technology fields, and in particular to a kind of vehicle device equipment, and its user's body based on scene analysis
Test online method of investigation and study, and the vehicle of the application vehicle device equipment.
Background technique
It is well known that the purpose of user experience research (User Experience Research) user experience research
It is by the research to user behavior and Enterprise business purpose, by the business model of enterprise, method of service, tactful emphasis, profit
Mode incorporates in good user experience.
User experience is whole senses to user before using a product or system, during use and after use
By including emotion, faith, hobby, the research and analysis for recognizing impression, physiology and psychoreaction, behavior.Good user experience
Lasting user's viscosity is generated, and immeasurable influence is played to the oral marketing of brand names.
It currently, there is no effective user experiences to investigate in vehicle and its mobile unit technical field, and is usually
The when factory or shop 4S provides simple questionnaire survey, is easy to cause user's participation not high in this way, can not embody really investigation and make
With, and then can not make and targetedly study and improve, it is unfavorable for the update of product and the progress of technology.
Insufficient for the various aspects of the prior art, present inventor proposes a kind of vehicle, vehicle device by further investigation
Equipment and the online method of investigation and study of user experience based on scene analysis.
Summary of the invention
The purpose of the application is, provides a kind of vehicle, vehicle device equipment and user experience based on scene analysis and adjusts online
Method is ground, suitable investigation can be provided in the use process of user, and can propose under the scene that user is suitble to, kept away
Exempt to influence user emotion, or even influence user and drive, meanwhile, it is capable to obtain most true user experience investigation, is conducive to product
It is proposed targetedly improves, and accomplishes to supply on demand, improves user experience.
In order to solve the above technical problems, the application provides a kind of online method of investigation and study of user experience based on scene analysis,
As one of embodiment, the online method of investigation and study of user experience comprising steps of
The current user's scene of vehicle device equipment real-time judge；
Judged whether to be appropriate for user experience investigation according to user's scene；
Determine be appropriate for user experience investigation when, investigation topic is provided a user by predetermined way；
User's interaction feedback according to made by the investigation topic is obtained, to realize that user experience is investigated online.
As one of embodiment, the online method of investigation and study of user experience is further comprised the steps of:
Vehicle device equipment obtains the voice messaging of user in real time；
Analyse whether to include that the use of vehicle and its mobile unit is fed back in expression according to the voice messaging；
If analyzing including expressing the use feedback to vehicle and its mobile unit, record described using feedback.
It is described to be judged whether to be appropriate for user experience investigation according to user's scene as one of embodiment
The step of, it specifically includes:
If user's scene be user just used vehicle, user just used a mobile unit, user mood it is pleasant,
User gets on the bus, user it is flame-out will get off, purchase vehicle using the predetermined time, maintain after the predetermined time or user is actively engaged in investigation
At least one, is judged as and is appropriate for user experience investigation.
It is described the step of investigation topic is provided a user by predetermined way, specific to wrap as one of embodiment
It includes:
Investigation topic is provided a user by the predetermined way of voice assistant, screen prompt.
It is described the step of investigation topic is provided a user by predetermined way, specific to wrap as one of embodiment
It includes:
Vehicle device equipment obtains investigation topic from Cloud Server, or collect embodiment user's concern of other vehicle device collaborative shares
Investigate topic；
The investigation topic is supplied to current user.
As one of embodiment, the step of acquisition user interaction feedback according to made by the investigation topic
Later, further includes:
Judge whether the interaction feedback of user is effective and is adopted；
If the interaction feedback is effective and is adopted, specified reward is provided to the user.
As one of embodiment, described the step of investigation topic is provided a user by predetermined way, further includes:
Vehicle device equipment obtains user and uses the third party's service participated in front of vehicle；
Corresponding investigation topic is obtained according to the third party's service；
The investigation topic is supplied to current user.
As one of embodiment, the third party's service includes oiling, vehicle maintenance, parking and parking lot
Affiliated commerce services.
In order to solve the above technical problems, the application also provides a kind of vehicle device equipment, it is described as one of embodiment
Vehicle device device configuration has a processor, the processor for executing program data, with realize it is any it is above-mentioned based on scene analysis
The online method of investigation and study of user experience.
In order to solve the above technical problems, the application also provides a kind of vehicle, and as one of embodiment, the vehicle
Configured with above-mentioned vehicle device equipment, between the vehicle device equipment and Cloud Server by 4G communication network, 5G communication network or
WIFI network is connected.
The application vehicle, vehicle device equipment and the online method of investigation and study of user experience based on scene analysis, vehicle device equipment are real-time
Judge current user's scene, is judged whether to be appropriate for user experience investigation according to user's scene, it is suitable determining
When carrying out user experience investigation, investigation topic is provided a user by predetermined way, obtains user according to investigation topic institute
The interaction feedback of work, to realize that user experience is investigated online.By the above-mentioned means, the application can be in the use process of user
Suitable investigation is provided, and can be proposed under the scene that user is suitble to, avoids influencing user emotion, or even influence user and open
Vehicle targetedly improves conducive to product proposition meanwhile, it is capable to obtain most true user experience investigation, accomplishes to supply on demand,
Improve user experience.
Above description is only the general introduction of technical scheme, in order to better understand the technological means of the application,
And it can be implemented in accordance with the contents of the specification, and in order to allow the above and other objects, features and advantages of the application can
It is clearer and more comprehensible, it is special below to lift preferred embodiment, and cooperate attached drawing, detailed description are as follows.
Detailed description of the invention
Fig. 1 is the flow diagram of online one embodiment of method of investigation and study of the user experience of the application based on scene analysis.
Fig. 2 is the structural schematic diagram of one embodiment of the application vehicle device equipment.
Specific embodiment
Further to illustrate that the application is the technical means and efficacy reaching predetermined application purpose and being taken, below in conjunction with
Attached drawing and preferred embodiment, to the application, detailed description are as follows.
By the explanation of specific embodiment, when can be to reach the technological means and effect that predetermined purpose is taken to the application
Fruit be able to more deeply and it is specific understand, however institute's accompanying drawings are only to provide reference and description is used, and are not used to this Shen
It please limit.
Referring to Fig. 1, Fig. 1 is the stream of online one embodiment of method of investigation and study of the user experience of the application based on scene analysis
Journey schematic diagram.
It needs to illustrate first, the online method of investigation and study of the user experience of present embodiment based on scene analysis can be applied
Into vehicle device equipment, the mobile phone connecting with vehicle device equipment, tablet computer, navigator, wearable device and cloud also can be applied to
In server.Wherein, specific connection type can use 3G communication network, 4G communication network, 5G communication network and WIFI
Network etc..
As shown in Figure 1, the online method of investigation and study of user experience described in present embodiment based on scene analysis includes but unlimited
In the following steps.
Step S101, the current user's scene of vehicle device equipment real-time judge；It is noted that present embodiment is being adjusted
Before grinding, need to judge current user's scene, if user's scene is to drive, making a phone call, operating vehicle-mounted set
Standby certain functions or in the case that other need to concentrate on processing, it is evident that investigation, therefore, this embodiment party cannot be started
Formula can be to avoid this dangerous or improper investigation situation of generation.
Step S102 judges whether to be appropriate for user experience investigation according to user's scene；
Step S103, determine be appropriate for user experience investigation when, by predetermined way provide a user investigation words
Topic；Predetermined way described in present embodiment, can be under active user's scene, not only can guarantee user security but also can protect
The mode of privacy of user, for example, only one people of user when, can be on the scene if it is there is other people by way of voice
When, it can be in such a way that the display screen of vehicle device equipment carries out touching selection.
Step S104 obtains user's interaction feedback according to made by the investigation topic, to realize that user experience is adjusted online
It grinds.It should be noted that the interaction feedback of present embodiment, can be the voice feedback or the operation of user of user
Feedback further improves user's body moreover, present embodiment can carry out real-time, interactive by the way of mostly wheel interactive voice
It tests.
It should be strongly noted that present embodiment investigates topic, need to consider market situation with keen competition at this stage,
It avoids closing a progress agile development, and wants trade study to the meaning and purpose of user experience；Meanwhile it needing to do qualitative and quantitative
Research needs the target group for Product Experience to analyze；Drawing step by step is carried out to user furthermore, it is possible to design
The mode led.Finally, it by the accumulation largely investigated, realizes and is ground to user group, using scene, ownership goal progress big data
Study carefully.
In the present embodiment, the online method of investigation and study of the user experience can be comprising steps of vehicle device equipment obtains in real time
Take the voice messaging at family；Analyse whether to include that expression is anti-to the use of vehicle and its mobile unit according to the voice messaging
Feedback；If analyzing including expressing the use feedback to vehicle and its mobile unit, record described using feedback.
In other words, present embodiment does not need to carry out excessive interference to user, and dispersedly collects the feedback of user,
The use of vehicle and its mobile unit is fed back in the expression, and citing can be " seat is partially hard ", " touching insensitive " or " vehicle
Noise effect speaker " etc., these feedbacks, the evaluation usually directly talked to onself can also be " if parking brake is again forward
The feedback of this suggestion of some setting ".
It should be noted that judging whether to be appropriate for user experience tune according to user's scene described in present embodiment
The step of grinding specifically includes: if user's scene is that user has just used vehicle, user just to use a mobile unit, used
Family is in a cheerful frame of mind, user gets on the bus, user it is flame-out will get off, purchase vehicle using the predetermined time, maintain after the predetermined time or use householder
At least one dynamic for participating in investigation is judged as and is appropriate for user experience investigation.It is understandable to be, these time points one
As be the time gap or user be willing to engage in the scene of interaction, present embodiment can obtain more in this way
Effective Feedback.
In the present embodiment, it described the step of investigation topic is provided a user by predetermined way, can specifically include:
Investigation topic is provided a user by the predetermined way of voice assistant, screen prompt.
It should be strongly noted that the step of investigation topic is provided a user by predetermined way described in present embodiment,
Can specifically include: vehicle device equipment obtains investigation topic from Cloud Server, or collects the embodiment user of other vehicle device collaborative shares
The investigation topic of concern；The investigation topic is supplied to current user.In this way, present embodiment can make to adjust
It grinds topic and is more suitable public users, avoid some deserted topics.
To realize that more data cases are collected, acquisition user is according to made by the investigation topic described in present embodiment
It can also include: to judge whether the interaction feedback of user is effective and is adopted after the step of interaction feedback；If the interaction is anti-
Feedback is effective and is adopted, and provides specified reward to the user.
Certainly, in other embodiments, can also be investigated for other behaviors of vehicle user, it is described by pre-
Determine the step of mode provides a user investigation topic, can also include: that vehicle device equipment obtains user and uses the participated in front of vehicle
Tripartite's service；Corresponding investigation topic is obtained according to the third party's service；The investigation topic is supplied to current user.
Specifically, third party's service described in present embodiment includes oiling, vehicle maintenance, parking and parking facility
The commerce services of category.For example get on the bus again after the parking of clothes shop doorway, judge that user may consume in clothes shop, can assist at this time
Clothes shop is helped to be investigated.
The application can provide suitable investigation in the use process of user, and can be under the scene that user is suitble to
It proposes, avoids influencing user emotion, or even influence user and drive, meanwhile, it is capable to obtain most true user experience investigation, be conducive to
Product proposition is targetedly improved, accomplishes to supply on demand, improves user experience.
Please refer to figure 2, and Fig. 2 is the structural schematic diagram of one embodiment of the application vehicle device equipment.
It needs to illustrate first, the online method of investigation and study of the user experience of present embodiment based on scene analysis can be applied
Into vehicle device equipment, the mobile phone, tablet computer, navigation connecting with vehicle device equipment also can be applied in other embodiments
In instrument, wearable device and Cloud Server.Wherein, specific connection type can using 3G communication network, 4G communication network,
5G communication network and WIFI network etc..
As shown in Fig. 2, vehicle device equipment described in present embodiment can be configured with processor 21, the processor 21 is for holding
Line program data, to realize any above-mentioned online method of investigation and study of user experience based on scene analysis.
Specifically, user's scene that the processor 21 is current for real-time judge；It is noted that this embodiment party
Formula needs to judge current user's scene before investigating, if user's scene is to drive, making a phone call, grasping
Make certain functions of mobile unit or in the case that other need to concentrate on processing, it is evident that investigation cannot be started, therefore,
Present embodiment can be to avoid this dangerous or improper investigation situation of generation.
The processor 21 is used to judge whether to be appropriate for user experience investigation according to user's scene；
The processor 21 be used for determine be appropriate for user experience investigation when, provided a user by predetermined way
Investigate topic；Predetermined way described in present embodiment, can be under active user's scene, not only can guarantee user security but also
Can protect the mode of privacy of user, for example, only one people of user when, can be by way of voice, and if it is there is other people
When on the scene, it can be in such a way that the display screen of vehicle device equipment carries out touching selection.
The processor 21 is for obtaining user's interaction feedback according to made by the investigation topic, to realize user experience
Online investigation.It should be noted that the interaction feedback of present embodiment, can be voice feedback or the user of user
Operational feedback, moreover, present embodiment can using mostly wheel interactive voices by the way of carry out real-time, interactive, further improve use
Family experience.
It should be strongly noted that present embodiment investigates topic, need to consider market situation with keen competition at this stage,
It avoids closing a progress agile development, and wants trade study to the meaning and purpose of user experience；Meanwhile it needing to do qualitative and quantitative
Research needs the target group for Product Experience to analyze；Drawing step by step is carried out to user furthermore, it is possible to design
The mode led.Finally, it by the accumulation largely investigated, realizes and is ground to user group, using scene, ownership goal progress big data
Study carefully.
In the present embodiment, the processor 21 is also used to obtain the voice messaging of user in real time；According to the voice
Whether information analysis includes expressing the feedback of the use to vehicle and its mobile unit；If analyzing including expressing to vehicle and its vehicle
The use feedback for carrying equipment records described using feedback.
In other words, present embodiment does not need to carry out excessive interference to user, and dispersedly collects the feedback of user,
The use of vehicle and its mobile unit is fed back in the expression, and citing can be " seat is partially hard ", " touching insensitive " or " vehicle
Noise effect speaker " etc., these feedbacks, the evaluation usually directly talked to onself can also be " if parking brake is again forward
The feedback of this suggestion of some setting ".
It should be noted that processor 21 described in present embodiment be used to judging whether to be suitble to according to user's scene into
The investigation of row user experience, specifically includes: if user's scene is that user has just used vehicle, user just to use one vehicle-mounted to set
It is standby, user mood is pleasant, user gets on the bus, user it is flame-out will get off, purchase vehicle using the predetermined time, maintain after the predetermined time or use
Family is actively engaged at least one of investigation, is judged as and is appropriate for user experience investigation.It is understandable to be, these times
Point is usually the scene that time gap or user are willing to engage in interaction, and present embodiment can obtain more in this way
More effective Feedbacks.
In the present embodiment, the processor 21 is used to provide a user investigation topic by predetermined way, specifically may be used
To include: to provide a user investigation topic by the predetermined way of voice assistant, screen prompt.
It should be strongly noted that processor 21 described in present embodiment is used to provide a user investigation by predetermined way
Topic can specifically include: the processor 21 is used to obtain investigation topic from Cloud Server, or collects other vehicle device equipment and be total to
That enjoys embodies the investigation topic of user's concern；The investigation topic is supplied to current user.In this way, this implementation
Mode, which can make to investigate topic, is more suitable public users, avoids some deserted topics.
To realize that more data cases are collected, processor 21 described in present embodiment is for obtaining user according to the tune
After grinding interaction feedback made by topic, it can also include: the processor 21 judges whether the interaction feedback of user is effective
And it is adopted；If the interaction feedback is effective and is adopted, specified reward is provided to the user.
Certainly, in other embodiments, can also be investigated for other behaviors of vehicle user, the processor
21 for by predetermined way providing a user investigation topic, can also include: that the processor 21 is also used to obtain user and makes
With the third party's service participated in front of vehicle；Corresponding investigation topic is obtained according to the third party's service；By the investigation topic
It is supplied to current user.
Specifically, third party's service described in present embodiment includes oiling, vehicle maintenance, parking and parking facility
The commerce services of category.For example get on the bus again after the parking of clothes shop doorway, judge that user may consume in clothes shop, can assist at this time
Clothes shop is helped to be investigated.
In order to solve the above technical problems, the application also provides a kind of vehicle, and as one of embodiment, the vehicle
Configured with above-mentioned vehicle device equipment, between the vehicle device equipment and Cloud Server by 4G communication network, 5G communication network or
WIFI network is connected.
The application can provide suitable investigation in the use process of user, and can be under the scene that user is suitble to
It proposes, avoids influencing user emotion, or even influence user and drive, meanwhile, it is capable to obtain most true user experience investigation, be conducive to
Product proposition is targetedly improved, accomplishes to supply on demand, improves user experience.
Present embodiment vehicle device equipment, vehicle and Cloud Server can use WiFi technology or 5G technology etc., such as benefit
With the mutual network connection of 5G car networking network implementations, 5G technology used by present embodiment can be one towards displaying
Technology, the application plays crucial supporting function to vehicle using 5G technology, realizes connection people, attachment or connection simultaneously
Vehicle can specifically be formed using following three typical case scenes.
First is eMBB (Enhance Mobile Broadband enhances mobile broadband), and user experience rate is made to exist
0.1~1gpbs, peak rate is in 10gbps, and flux density is in 10Tbps/km2；
Second super reliable low time delay communication, the main indicator that the application may be implemented are that time delay is ms end to end
(millisecond) rank；Reliability is close to 100%；
Third is mMTC (magnanimity machine type communication), and the main indicator that the application may be implemented is connection number density, often
Square kilometre connection 1,000,000 other terminals, 10^6/km2.
By the above-mentioned means, the application using 5G technology super reliable, low time delay when the characteristics of, in conjunction with such as radar with take the photograph
It can realize and interact with vehicle, while be felt using the interactive of 5G technology to the ability shown in vehicle offer as first-class
Know function, user can do an output to external environment, and luminous energy does not detect state, can also do some feedbacks etc..Into one
For step, the application is also applied to inside the collaboration of automatic Pilot, such as platooning etc..
In addition, the application can also realize communication enhancing automatic Pilot sensing capability using 5G technology, and can satisfy
Passenger inside the vehicle to the on-vehicle informations such as AR (augmented reality)/VR (virtual reality), game, film, mobile office entertain and it is high-precision
The demand of degree.The download of the other 3D high accuracy positioning map of Centimeter Level may be implemented in 3~4Gb/km, normal vehicle in the application
The data volume of speed limit 120km/h (thousand ms/hour) map lower each second is 90Mbps~120Mbps (megabits per second), simultaneously also
It can support the local map Real-time Reconstruction of fusion onboard sensor information, and dangerous situation modeling and analysis etc..
In this application, above-mentioned vehicle device equipment can be used in the Vehicular system for having vehicle TBOX, can also connect
It is connected in the CAN bus of vehicle.
In the present embodiment, CAN may include three network channels CAN_1, CAN_2 and CAN_3, and vehicle can also be set
An ethernet network channel is set, wherein three CAN network channels can be logical by two car networking gateways and ethernet network
Road is connected, and for example, wherein CAN_1 network channel includes hybrid drive train, and wherein CAN_2 network channel includes
Running guarantee system, wherein CAN_3 network channel includes electric dynamometer system, and ethernet network channel includes higher management system
System, the higher management system include the people-Che-road simulation system being connected on ethernet network channel as node and comprehensive
Close information acquisition unit, the car networking gateway of the CAN_1 network channel, CAN_2 network channel and ethernet network channel
It can integrate in integrated information acquisition unit；CAN_3 network channel and the car networking gateway in ethernet network channel can collect
At in people-Che-road simulation system.
Furthermore, the node of the described CAN_1 network channel connection has: Engine ECU, motor MCU, battery BMS,
Automatic transmission TCU and hybrid controller HCU；The node of CAN_2 network channel connection has: rack TT&C system, oil
Door sensor group, power analyzer, instant oil consumption instrument, DC power cabinet, engine water temperature control system, engine motor oil temperature
Cold temperature control system in control system, motor water temperature control system and engine；The node of CAN_3 network channel connection
Have: electric dynamometer controller.
The rate of the preferred CAN_1 network channel is 250Kbps, using J1939 agreement；CAN_2 network channel
Rate be 500Kbps, using CANopen agreement；The rate of CAN_3 network channel is 1Mbps, using CANopen agreement；With
Too the rate of net network channel is 10/100Mbps, using ICP/IP protocol.
In the present embodiment, the car networking gateway supports the 5G network of 5G technology, may be fitted with
IEEE802.3 interface, DSPI interface, eSCI interface, CAN interface, MLB interface, LIN interface and/or I2C interface.
In the present embodiment, it for example, IEEE802.3 interface can be used for connecting wireless router, is provided for vehicle
WIFI network；DSPI (supplier's manager component) interface is suitable for connecting Bluetooth adapter and NFC (close range wireless communication)
Orchestration can provide bluetooth connection and connect with NFC；ESCI interface is for connecting 4G/5G module, with internet communication；CAN interface
For connecting vehicle CAN bus；MLB interface is used to connect interior MOST (the system transmission towards media) bus, LIN interface
For connecting interior LIN (local interconnect network) bus；IC interface is for connecting DSRC (dedicated short range communication) module and fingerprint
Identification module.In addition, the application can mutually convert each different agreement by using MPC5668G chip, it will be different
Network merged.
In addition, at present embodiment vehicle TBOX system (Telematics-BOX), referred to as vehicle-mounted TBOX or remote information
Manage device.
Present embodiment Telematics is the telecommunications (Telecommunications) and information science of telecommunication
(Informatics) synthesis is defined as leading by the computer system, wireless communication technique, satellite that are built on vehicle
Boat device exchanges the Internet technologies of information such as text, voice and provides the service system of information.Briefly just by wireless
Vehicle is accessed internet (car networking system) by network, provides various information necessary to driving, life for car owner.
In addition, present embodiment Telematics is wireless communication technique, satellite navigation system, network communication technology and vehicle
The synthesis for carrying computer when breaking down in vehicle driving, connects service centre by wireless communication, carries out remote vehicle and examines
Disconnected, built-in computer on the engine can recorde the state of vehicle main component, and provide accurately for maintenance personal at any time
Abort situation and reason.Information is received by user communication terminal and checks traffic map, road conditions introduction, traffic information, peace
Entirely with public security service and entertainment information service etc., in addition, the vehicle of present embodiment can also back seat be arranged electronic game
And network application.It can be appreciated that present embodiment provides service by Telematics, it can be convenient user and understand traffic letter
The parking situation in parking lot is ceased, closed on, current location is confirmed, can also be connect with the network server in family, understand house in time
In electric appliance working order, security situation and guest come to visit situation etc..
Present embodiment vehicle also settable ADAS (Advanced Driver Assistant System, advanced driving
Auxiliary system), it can use the above-mentioned various sensors being installed on vehicle, the environment number inside and outside first time collecting cart
According to the technical processing such as quiet, dynamic object identification, detecting and tracking being carried out, so as to allow driver when most fast
Between discover may generation danger, to arouse attention and improve safety.Accordingly, the application ADAS can also using radar,
The sensors such as laser and ultrasonic wave can detect light, heat, pressure or other for monitoring the variable of vehicle-state, be usually located at
The front/rear collision bumper of vehicle, side-view mirror, inside control stick or on windshield.It is not difficult to find out that above-mentioned ADAS function is used
Various Intelligent hardwares, can be accessed by way of ethernet link car networking system realize communication connection, interaction.
The host of present embodiment vehicle may include logical device, circuit and/or code appropriate for realizing OSI mould
Type (Open System Interconnection, inventionthe open systems interconnection reference model) five layers of operation above and/or
Feature operation.Therefore, host can be generated for the data packet of network transmission and/or be handled these data packets, and also
The data packet received from network can be handled.Meanwhile host can be by executing command adapted thereto and/or running a kind of or more
Kind of application program for local user and/or one or a plurality of remote user or network node provides service.The application not
With in embodiment, one or more security protocols are can be used in host.
For example, in the concrete application example of the application, user's scene is: after user's buying car one week, voice is helped
Reason actively to user says " owner is good, what you have newly experience me? ", " he, do partner, you like my what advantage? ", or " you can
To suggest that my which aspect needs to reinforce, opinion adopts what meeting was rewarded to you！"
Present embodiment can also do simple satisfaction investigation, together with reference to research company for specific business scope
When, open topic can be mentioned, interactive voice can recorde, and background work personnel is allowed to give more feedbacks.Meanwhile it can be with
For vehicle investigation, can also for rigid parking site dining room investigate.Present embodiment realizes between depot and user
It links up window function and if it is the investigation problem of third party's service, needs to give the positive reward of user and interaction etc. certainly.
The above is only the preferred embodiment of the application, not makes any form of restriction to the application, though
Right the application has been disclosed in a preferred embodiment above, however is not limited to the application, any technology people for being familiar with this profession
Member, is not departing within the scope of technical scheme, when the technology contents using the disclosure above make a little change or modification
For the equivalent embodiment of equivalent variations, but all technical spirits pair without departing from technical scheme content, according to the application
Any simple modification, equivalent change and modification made by above embodiments, in the range of still falling within technical scheme.
Claims (10)
1. a kind of online method of investigation and study of user experience based on scene analysis, which is characterized in that the user experience is investigated online
Method comprising steps of
The current user's scene of vehicle device equipment real-time judge；
Judged whether to be appropriate for user experience investigation according to user's scene；
Determine be appropriate for user experience investigation when, investigation topic is provided a user by predetermined way；
User's interaction feedback according to made by the investigation topic is obtained, to realize that user experience is investigated online.
2. the online method of investigation and study of user experience according to claim 1, which is characterized in that the user experience is investigated online
Method further comprises the steps of:
Vehicle device equipment obtains the voice messaging of user in real time；
Analyse whether to include that the use of vehicle and its mobile unit is fed back in expression according to the voice messaging；
If analyzing including expressing the use feedback to vehicle and its mobile unit, record described using feedback.
3. the online method of investigation and study of user experience according to claim 2, which is characterized in that described according to user's scene
Judge whether the step of being appropriate for user experience investigation, specifically include:
If user's scene is that user has just used vehicle, user just to use a mobile unit, user mood pleasure, user
Get on the bus, user it is flame-out will get off, purchase vehicle using the predetermined time, maintain after the predetermined time or user is actively engaged in investigation at least
One of them, is judged as and is appropriate for user experience investigation.
4. the online method of investigation and study of user experience according to claim 2, which is characterized in that it is described by predetermined way to
Family provides the step of investigation topic, specifically includes:
Investigation topic is provided a user by the predetermined way of voice assistant, screen prompt.
5. the online method of investigation and study of user experience according to claim 4, which is characterized in that it is described by predetermined way to
Family provides the step of investigation topic, specifically includes:
Vehicle device equipment obtains investigation topic from Cloud Server, or collects the investigation for embodying user's concern of other vehicle device collaborative shares
Topic；
The investigation topic is supplied to current user.
6. the online method of investigation and study of user experience according to claim 4, which is characterized in that the acquisition user is according to described
After the step of investigating interaction feedback made by topic, further includes:
Judge whether the interaction feedback of user is effective and is adopted；
If the interaction feedback is effective and is adopted, specified reward is provided to the user.
7. the online method of investigation and study of user experience according to claim 1, which is characterized in that it is described by predetermined way to
Family provides the step of investigation topic, further includes:
Vehicle device equipment obtains user and uses the third party's service participated in front of vehicle；
Corresponding investigation topic is obtained according to the third party's service；
The investigation topic is supplied to current user.
8. the online method of investigation and study of user experience according to claim 7, which is characterized in that the third party's service includes adding
Commerce services belonging to oil, vehicle maintenance, parking and parking lot.
9. a kind of vehicle device equipment, which is characterized in that the vehicle device device configuration has processor, and the processor is for executing program
Data, to realize the online method of investigation and study of user experience based on scene analysis according to claim 1-8.
10. a kind of vehicle, which is characterized in that the with good grounds vehicle device equipment as claimed in claim 9 of vehicle configuration, the vehicle device
It is connected between equipment and Cloud Server by 4G communication network, 5G communication network or WIFI network.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810859293.7A CN109242529A (en) | 2018-07-31 | 2018-07-31 | Vehicle, vehicle device equipment and the online method of investigation and study of user experience based on scene analysis |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810859293.7A CN109242529A (en) | 2018-07-31 | 2018-07-31 | Vehicle, vehicle device equipment and the online method of investigation and study of user experience based on scene analysis |
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| CN109242529A true CN109242529A (en) | 2019-01-18 |
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ID=65073347
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| Application Number | Title | Priority Date | Filing Date |
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Inventor after: Ying Zhenkai Inventor before: Ying Yilun |
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Address after: Room 208, building 4, 1411 Yecheng Road, Jiading District, Shanghai, 201821 Applicant after: Botai vehicle networking technology (Shanghai) Co.,Ltd. Address before: Room 208, building 4, 1411 Yecheng Road, Jiading District, Shanghai, 201821 Applicant before: SHANGHAI PATEO ELECTRONIC EQUIPMENT MANUFACTURING Co.,Ltd. |