CN109240897A - A kind of event handling page info methods of exhibiting, device, equipment and storage medium - Google Patents
A kind of event handling page info methods of exhibiting, device, equipment and storage medium Download PDFInfo
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- CN109240897A CN109240897A CN201811119336.4A CN201811119336A CN109240897A CN 109240897 A CN109240897 A CN 109240897A CN 201811119336 A CN201811119336 A CN 201811119336A CN 109240897 A CN109240897 A CN 109240897A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/30—Monitoring
- G06F11/32—Monitoring with visual or acoustical indication of the functioning of the machine
- G06F11/324—Display of status information
- G06F11/327—Alarm or error message display
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/451—Execution arrangements for user interfaces
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- Theoretical Computer Science (AREA)
- Software Systems (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
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- User Interface Of Digital Computer (AREA)
Abstract
The invention discloses a kind of event handling page info methods of exhibiting, this method comprises: receiving the first event for being directed to server system;First event is exported to displaying in the first area of the event handling page;When determining that first event is associated with the first warning information, the first warning information is exported to displaying in the second area of the event handling page;The relevant information of server system is obtained, and exports and shows in the third region of the event handling page.Using technical solution provided by the embodiment of the present invention, the information of page presentation is enriched, facilitates support personnel intuitively alarm or problem corresponding to quick locating events, improves event handling speed, reduce the influence of the operation to server system.The invention also discloses a kind of event handling page infos to show device, equipment and storage medium, has relevant art effect.
Description
Technical field
The present invention relates to computer application technology, more particularly to a kind of event handling page info methods of exhibiting,
Device, equipment and storage medium.
Background technique
With the fast development of computer technology, it is more next that application of the server system of IT service in enterprise can be provided
It is more extensive.During server system operation, it is possible that various events.Event, that is, the unconventional running feelings occurred
Condition, failure, alarm event including service request, influence customer service operation and system operation.
ITSM (IT Service Management, IT service management) be a set of help enterprise to the planning of IT system, grind
The high quality method effectively managed is implemented and runed to hair, is ITIL (Information Technology
Infrastructure Library, IT infrastructure library) frame core content.In ITSM, incident management is
It is responsible for solving all management processes requested using alarm event, event of failure and user.The emphasis of incident management concern exists
In how assigning suitable event handling personnel, quick response and the alarm event for solving reporting of user request or actively discovering,
Maximumlly restore to be interrupted or affected IT is serviced, reduces influence of the event to application.
In event handler procedure, four class people are needed to participate in, process manager, first-line staff, support personnel, three informant persons.
Process handles the coordination and monitoring during the event of being responsible for solves, the judgement and the specific execution in escalation process of event upgrading
Or coordinate;Whole responsible person of the first-line staff as event includes hotline support and on-site support personnel, is responsible for receiving all
Event creates event list and carries out preliminary record, the solution for keeping tracking, coordinating event;Support personnel have some field
Technical skills, be responsible for the insurmountable event of first-line staff is further quickly and effectively analyzed, proposition solution
To restore to service as early as possible;Three informant persons are each service provider and device manufacturer, carry out the insurmountable event of first-line staff into one
Step is quickly and effectively analyzed.
Support personnel directly affect the processing speed of event the operating condition of entire server system.Currently, two
Informant person is only capable of seeing that a pile first-line staff pushes the list of thing to come, content in the information that the event handling page is shown
Too simple, support personnel need to search relevant information by multiple approach when solving the problems, such as dependent event, can not be intuitively fast
Alarm corresponding to fast locating events or problem are easy to influence event handling speed, influence the normal operation of server system.
Summary of the invention
The object of the present invention is to provide a kind of event handling page info methods of exhibiting, device, equipment and storage medium, with
The information of abundant page presentation facilitates support personnel intuitively alarm or problem corresponding to quick locating events, improves thing
Part processing speed reduces the influence of the operation to server system.
In order to solve the above technical problems, the invention provides the following technical scheme:
A kind of event handling page info methods of exhibiting, comprising:
Receive the first event for being directed to server system;
The first event is exported to displaying in the first area of the event handling page;
When determining that the first event is associated with the first warning information, by first warning information at the event
It manages to export in the second area of the page and show;
The relevant information of the server system is obtained, and exports exhibition in the third region of the event handling page
Show.
In a kind of specific embodiment of the invention, the relevant information of the server system is the server system
Node logical topology information, it is described in the third region of the event handling page export show, comprising:
It exports and shows in first subregion in the third region of the event handling page.
In a kind of specific embodiment of the invention, the relevant information of the server system is the server system
In each node operation information, it is described in the third region of the event handling page export show, comprising:
According to the operation information of node each in the server system, the overall operation shape of the server system is obtained
State, and export and show in second subregion in the third region of the event handling page.
In a kind of specific embodiment of the invention, further includes:
According to the description information of the first event, the corresponding fault type of the first event is determined;
The corresponding resolution policy of the fault type is searched in the resolution policy library pre-established;
The resolution policy found is exported to displaying in the fourth region of the event handling page.
In a kind of specific embodiment of the invention, further includes:
Knowledge information relevant to the server system is searched in the knowledge base pre-established;
The knowledge information found is exported to displaying in the 5th region of the event handling page.
In a kind of specific embodiment of the invention, further includes:
The business state information of the server system is obtained, and is exported in the 6th region of the event handling page
It shows.
In a kind of specific embodiment of the invention, further includes:
Reception checks instruction to the second warning information shown in the second area;
The basic information of second warning information is exported to displaying in the District 7 domain of the event handling page.
A kind of event handling page info displaying device, comprising:
Event receiving module, for receiving the first event for being directed to server system;
Event display module, for the first event to be exported to displaying in the first area of the event handling page;
Warning information display module, for when determining that the first event is associated with the first warning information, by described
One warning information exports displaying in the second area of the event handling page;
System information display module, for obtaining the relevant information of the server system, and in the event handling page
It exports and shows in the third region in face.
A kind of event handling page info presentation device, comprising:
Memory, for storing computer program;
Processor realizes that event handling page info described in any of the above-described is shown when for executing the computer program
The step of method.
A kind of computer readable storage medium is stored with computer program on the computer readable storage medium, described
The step of event handling page info methods of exhibiting described in any of the above-described is realized when computer program is executed by processor.
It, will after receiving the first event for server system using technical solution provided by the embodiment of the present invention
First event exports displaying in the first area of the event handling page, is determining that first event is associated with the first warning information
When, the first warning information is exported to displaying in the second area of the event handling page, obtains the relevant information of server system,
It exports and shows in the third region of the event handling page.The information for enriching page presentation, it is intuitively fast to facilitate support personnel
Alarm corresponding to fast locating events or problem improve event handling speed, reduce the shadow of the operation to server system
It rings.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention for those of ordinary skill in the art without creative efforts, can be with
It obtains other drawings based on these drawings.
Fig. 1 is a kind of implementation flow chart of event handling page info methods of exhibiting in the embodiment of the present invention;
Fig. 2 is that event handling page info shows schematic diagram in the embodiment of the present invention;
Fig. 3 is a kind of structural schematic diagram of event handling page info displaying device in the embodiment of the present invention;
Fig. 4 is a kind of structural schematic diagram of event handling page info presentation device in the embodiment of the present invention.
Specific embodiment
In order to enable those skilled in the art to better understand the solution of the present invention, with reference to the accompanying drawings and detailed description
The present invention is described in further detail.Obviously, described embodiments are only a part of the embodiments of the present invention, rather than
Whole embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not making creative work premise
Under every other embodiment obtained, shall fall within the protection scope of the present invention.
It is shown in Figure 1, it is a kind of implementation of event handling page info methods of exhibiting provided by the embodiment of the present invention
Flow chart, this method may comprise steps of:
S110: the first event for being directed to server system is received.
Event handling page info methods of exhibiting provided by the embodiment of the present invention can be applied to processing server, two wires
Personnel carry out relevant information by the event handling page of processing server and check.
Server system may include multiple nodes, provide corresponding IT service for user.In server system operation mistake
Cheng Zhong may generate various events.First-line staff can be sent to processing server for insurmountable event, by two wires
Personnel are handled.
The first event of server system is that first-line staff is insurmountable, is sent to any one thing of processing server
Part.After receiving the first event for server system, the operation of step S120 can be continued to execute.
S120: first event is exported to displaying in the first area of the event handling page.
In embodiments of the present invention, region division can be carried out to the event handling page in advance, exported in the first region
It shows and acts on behalf list of thing.After receiving the first event for server system, first event can be written to charg`e d'affaires's thing
In part list.Act on behalf the event comprising current all untreated completions in list of thing, each event have first-line staff about
The definition of event level, type, description etc..
Specifically, first event can be shown in the first trip for acting on behalf list of thing.I.e. in acting on behalf list of thing
Each event arranged according to calling time in event, recently received event is aobvious in the most lastrow for acting on behalf list of thing
Show.Facilitate support personnel in this way and view dependent event in time, to handle in time it.
S130: when determining that first event is associated with the first warning information, by the first warning information in the event handling page
Second area in export show.
According to server system deployment request, server system in the process of running, may produce while generating event
Raw corresponding warning information.After the first event for receiving server system, it can determine whether first event is associated with first
Warning information.If it is not, then can be without any processing, if it is, can be by the first warning information in the event handling page
Second area in export show.It is alarm list in the second area of the event handling page.It may include in alarm list every
The information such as alarm level, the warning content of a warning information.
In practical applications, the warning information of same alarm level can only show a record in alarm list, with side
Just support personnel check in time, and handle in time.
S140: obtaining the relevant information of server system, and exports and show in the third region of the event handling page.
In practical applications, because of the reasons such as deployed environment difference, deployment way difference, application scenarios difference, different clothes
The node logical topology of device system, the operating status etc. of being engaged in may differences.
After receiving the first event for server system, the relevant information of server system can be obtained, and in thing
Part is handled to export in the third region of the page and be shown.It can specifically be shown in a manner of image conversion, support personnel is facilitated intuitively to check.
In a kind of specific embodiment of the invention, if the relevant information of server system is the section of server system
Point logic topology information, then can export displaying in first subregion in the third region of the event handling page.
Output shows that the node logical of server system is opened up in first subregion in the third region of the event handling page
It flutters, can be convenient the node that support personnel position rapidly failure.It can specifically be shown in a manner of image conversion, facilitate two informants
Member intuitively checks.
In another specific embodiment of the invention, if the relevant information of server system is in server system
The operation information of each node then can obtain the entirety of server system according to the operation information of node each in server system
Operating status, and export and show in second subregion in the third region of the event handling page.
According to the operation information of node each in server system, the overall operation state of server system can be obtained, such as
Number of request, number of dropped packets, network bandwidth of each node etc..Exhibition is exported in second subregion in the third region of the event handling page
Show the overall operation state of server system, provides reference when can check problem for support personnel.It specifically can be with image conversion
Mode is shown, support personnel is facilitated intuitively to check.
In one embodiment of the invention, this method may also comprise the following steps::
Step 1: according to the description information of first event, the corresponding fault type of first event is determined;
Step 2: the corresponding resolution policy of fault type is searched in the resolution policy library pre-established;
Step 3: the resolution policy found is exported to displaying in the fourth region of the event handling page.
It is illustrated for ease of description, above three step is combined.
In embodiments of the present invention, resolution policy library can be pre-established.The resolution policy library be according to historical events and
What corresponding processing information was constructed.
When first-line staff reports first event, description information can be carried in first event.According to retouching for first event
Information is stated, can determine the corresponding fault type of first event.Then it is corresponding that the fault type is searched in resolution policy library
The resolution policy found is exported displaying by resolution policy in the fourth region of the event handling page.It is provided for support personnel
In the past for the resolution policy of the event of the fault type, reference frame is provided to solve current first event.
In one embodiment of the invention, this method may also comprise the following steps::
First step: knowledge information relevant to server system is searched in the knowledge base pre-established;
Second step: the knowledge information found is exported to displaying in the 5th region of the event handling page.
In embodiments of the present invention, a knowledge base can be pre-established, may include in knowledge base for different services
The user's manual of device system, O&M handbook, failure quickly solve handbook, about knowledge informations such as the processing gains in depth of comprehension of certain events.
After receiving the first event for server system, it can be searched in the knowledge base pre-established and server
The relevant knowledge information of system carries out the screening of relevant knowledge information, and by the knowledge information found in the event handling page
The 5th region in export show.Reference can be provided when support personnel carry out event handling in this way, not need support personnel
It is searched into huge knowledge base, event can be improved and solve speed.
In one embodiment of the invention, this method may also comprise the following steps::
The business state information of server system is obtained, and exports and shows in the 6th region of the event handling page.
After receiving the first event for server system, the business state information of server system can be obtained, such as
Calling service number, error rate, mistake sum etc., and export and show in the 6th region of the event handling page, it is two informants
Member carries out event handling and provides reference.
In one embodiment of the invention, this method may also comprise the following steps::
Step 1: reception checks instruction to the second warning information shown in second area;
Step 2: the basic information of the second warning information is exported to displaying in the District 7 domain of the event handling page.
Output, which is shown, in the second area of the event handling page warning information, when receiving to shown in second area
When checking instruction of second warning information, the available basic information to the second warning information, such as alarm application, alarm come
The information such as source, alarm description, alarm time, alarm level, and by the basic information of the second warning information in the event handling page
District 7 domain in export show, with support personnel carry out event handling provide foundation.
In embodiments of the present invention, first area to District 7 domain the specific location of the event handling page can be according to reality
Border situation is adjusted, and each region can not overlap.Specifically as shown in Fig. 2, pending list is in first area, significant alarm column
Table is in second area, and first subregion in third region is in using logical topology, and system overall operation condition monitoring is in
Second subregion in third region, failure assistant analysis are in the fourth region, and relevant knowledge library is in the 5th region, service condition
Monitoring is in the 6th region, and alarm basic information is in District 7 domain.It is directed to any one region, when wanting defeated in the region
The information shown out is more, can be in region side setting scroll bar or when mouse clicks the region when can not show completely
When, all information which to be shown are shown with the page mode that suspends.Guarantee support personnel fining, efficiently
Change, intelligent processing.
Using method provided by the embodiment of the present invention, after receiving the first event for server system, by first
Event exports displaying in the first area of the event handling page, will when determining that first event is associated with the first warning information
First warning information exports displaying in the second area of the event handling page, the relevant information of server system is obtained, in thing
Part is handled to export in the third region of the page and be shown.It is intuitively quickly fixed to facilitate support personnel for the information for enriching page presentation
Alarm or problem corresponding to the event of position, improve event handling speed, reduce the influence of the operation to server system.
Corresponding to above method embodiment, shows and fill the embodiment of the invention also provides a kind of event handling page info
It sets, a kind of event handling page info displaying device described below and a kind of above-described event handling page info are shown
Method can correspond to each other reference.
Shown in Figure 3, which includes:
Event receiving module 210, for receiving the first event for being directed to server system;
Event display module 220, for first event to be exported to displaying in the first area of the event handling page;
Warning information display module 230, for when determining that first event is associated with the first warning information, first to be alerted
Information exports displaying in the second area of the event handling page;
System information display module 240, for obtaining the relevant information of server system, and the of the event handling page
It exports and shows in three regions.
Using device provided by the embodiment of the present invention, after receiving the first event for server system, by first
Event exports displaying in the first area of the event handling page, will when determining that first event is associated with the first warning information
First warning information exports displaying in the second area of the event handling page, the relevant information of server system is obtained, in thing
Part is handled to export in the third region of the page and be shown.It is intuitively quickly fixed to facilitate support personnel for the information for enriching page presentation
Alarm or problem corresponding to the event of position, improve event handling speed, reduce the influence of the operation to server system.
In a kind of specific embodiment of the invention, the relevant information of server system is that the node of server system is patrolled
Topology information is collected, system information display module 240 is specifically used for:
It exports and shows in first subregion in the third region of the event handling page.
In a kind of specific embodiment of the invention, the relevant information of server system is each node in server system
Operation information, system information display module 240 is specifically used for:
According to the operation information of node each in server system, the overall operation state of server system is obtained, and in thing
Part is handled to export in second subregion in the third region of the page and be shown.
In a kind of specific embodiment of the invention, further includes resolution policy display module, is used for:
According to the description information of first event, the corresponding fault type of first event is determined;
The corresponding resolution policy of fault type is searched in the resolution policy library pre-established;
The resolution policy found is exported to displaying in the fourth region of the event handling page.
In a kind of specific embodiment of the invention, further includes knowledge information display module, is used for:
Knowledge information relevant to server system is searched in the knowledge base pre-established;
The knowledge information found is exported to displaying in the 5th region of the event handling page.
In a kind of specific embodiment of the invention, further includes business information display module, is used for:
The business state information of server system is obtained, and exports and shows in the 6th region of the event handling page.
In a kind of specific embodiment of the invention, further includes basic information display module, is used for:
Reception checks instruction to the second warning information shown in second area;
The basic information of second warning information is exported to displaying in the District 7 domain of the event handling page.
Corresponding to above method embodiment, the embodiment of the invention also provides a kind of displayings of event handling page info to set
Standby, shown in Figure 4, which includes:
Memory 310, for storing computer program;
Processor 320, the step of above-mentioned event handling page info methods of exhibiting is realized when for executing computer program.
Corresponding to above method embodiment, the embodiment of the invention also provides a kind of computer readable storage medium, meters
It is stored with computer program on calculation machine readable storage medium storing program for executing, above-mentioned event handling page is realized when computer program is executed by processor
The step of face information displaying method.
Each embodiment in this specification is described in a progressive manner, the highlights of each of the examples are with it is other
The difference of embodiment, same or similar part may refer to each other between each embodiment.
Professional further appreciates that, unit described in conjunction with the examples disclosed in the embodiments of the present disclosure
And algorithm steps, can be realized with electronic hardware, computer software, or a combination of the two, in order to clearly demonstrate hardware and
The interchangeability of software generally describes each exemplary composition and step according to function in the above description.These
Function is implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Profession
Technical staff can use different methods to achieve the described function each specific application, but this realization is not answered
Think beyond the scope of this invention.
The step of method described in conjunction with the examples disclosed in this document or algorithm, can directly be held with hardware, processor
The combination of capable software module or the two is implemented.Software module can be placed in random access memory (RAM), memory, read-only deposit
Reservoir (ROM), electrically programmable ROM, electrically erasable ROM, register, hard disk, moveable magnetic disc, CD-ROM or technology
In any other form of storage medium well known in field.
Used herein a specific example illustrates the principle and implementation of the invention, and above embodiments are said
It is bright to be merely used to help understand technical solution of the present invention and its core concept.It should be pointed out that for the common of the art
, without departing from the principle of the present invention, can be with several improvements and modifications are made to the present invention for technical staff, these
Improvement and modification are also fallen within the protection scope of the claims of the present invention.
Claims (10)
1. a kind of event handling page info methods of exhibiting characterized by comprising
Receive the first event for being directed to server system;
The first event is exported to displaying in the first area of the event handling page;
When determining that the first event is associated with the first warning information, by first warning information in the event handling page
It exports and shows in the second area in face;
The relevant information of the server system is obtained, and exports and shows in the third region of the event handling page.
2. event handling page info methods of exhibiting according to claim 1, which is characterized in that the server system
Relevant information is the node logical topology information of the server system, described in the third region of the event handling page
Output is shown, comprising:
It exports and shows in first subregion in the third region of the event handling page.
3. event handling page info methods of exhibiting according to claim 1, which is characterized in that the server system
Relevant information is the operation information of each node in the server system, described in the third region of the event handling page
Output is shown, comprising:
According to the operation information of node each in the server system, the overall operation state of the server system is obtained, and
It exports and shows in second subregion in the third region of the event handling page.
4. event handling page info methods of exhibiting according to claim 1, which is characterized in that further include:
According to the description information of the first event, the corresponding fault type of the first event is determined;
The corresponding resolution policy of the fault type is searched in the resolution policy library pre-established;
The resolution policy found is exported to displaying in the fourth region of the event handling page.
5. event handling page info methods of exhibiting according to claim 1, which is characterized in that further include:
Knowledge information relevant to the server system is searched in the knowledge base pre-established;
The knowledge information found is exported to displaying in the 5th region of the event handling page.
6. event handling page info methods of exhibiting according to claim 1, which is characterized in that further include:
The business state information of the server system is obtained, and exports exhibition in the 6th region of the event handling page
Show.
7. according to claim 1 to described in any item event handling page info methods of exhibiting among 6, which is characterized in that also
Include:
Reception checks instruction to the second warning information shown in the second area;
The basic information of second warning information is exported to displaying in the District 7 domain of the event handling page.
8. a kind of event handling page info shows device characterized by comprising
Event receiving module, for receiving the first event for being directed to server system;
Event display module, for the first event to be exported to displaying in the first area of the event handling page;
Warning information display module, for when determining that the first event is associated with the first warning information, described first to be accused
Alert information exports displaying in the second area of the event handling page;
System information display module, for obtaining the relevant information of the server system, and in the event handling page
It exports and shows in third region.
9. a kind of event handling page info presentation device characterized by comprising
Memory, for storing computer program;
Processor realizes that the event handling page is believed as described in any one of claim 1 to 7 when for executing the computer program
The step of ceasing methods of exhibiting.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer on the computer readable storage medium
Program realizes the event handling page info as described in any one of claim 1 to 7 when the computer program is executed by processor
The step of methods of exhibiting.
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CN111539595A (en) * | 2020-03-24 | 2020-08-14 | 深圳奇迹智慧网络有限公司 | Method, apparatus, computer device and storage medium for handling alarms |
CN112650180A (en) * | 2020-12-23 | 2021-04-13 | 烽台科技(北京)有限公司 | Safety warning method, device, terminal equipment and storage medium |
CN113485778A (en) * | 2021-06-25 | 2021-10-08 | 青岛海尔科技有限公司 | Page data processing method and device, storage medium and electronic device |
CN114217717A (en) * | 2021-11-22 | 2022-03-22 | 阿里巴巴新加坡控股有限公司 | Information processing method and device |
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