CN109194531A - Communication system, method and apparatus - Google Patents
Communication system, method and apparatus Download PDFInfo
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- CN109194531A CN109194531A CN201811320048.5A CN201811320048A CN109194531A CN 109194531 A CN109194531 A CN 109194531A CN 201811320048 A CN201811320048 A CN 201811320048A CN 109194531 A CN109194531 A CN 109194531A
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- Prior art keywords
- outgoing call
- cloud server
- terminal
- extension number
- call terminal
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0663—Performing the actions predefined by failover planning, e.g. switching to standby network elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The embodiment of the present application provides a kind of communication system, method and apparatus, which includes: application server, distribution terminal, N number of Cloud Server and M outgoing call terminal；Distribution terminal, for sending distribution request to application server, it is M extension number of M outgoing call terminal distribution that distribution request, which is used to indicate application server,；Application server is M extension number of the M outgoing call terminal distribution for obtaining distribution request, and according to the distribution request；Wherein, each outgoing call terminal corresponds to N number of Cloud Server, and respectively associated extension number is not identical for N number of Cloud Server, and M extension number is at least associated with a Cloud Server in N number of Cloud Server, and M, N are positive integer, N > 1.The communication system of the embodiment of the present application, method and apparatus reduce the complexity of the probability and communication system that not can be carried out outgoing call.
Description
Technical field
The invention relates to the communication technology more particularly to a kind of communication systems, method and apparatus.
Background technique
Currently, the substantially process of electric pin system outgoing call is as follows: control words box is in the open state first, words box corresponding end
End checks on cti server, and after checking in successfully, terminal receives the outgoing call instruction of user's input, and outgoing call instruction is sent to CTI
Server includes extension number and called number in outgoing call instruction, and cti server will pass extension number and called number and be sent to
Avaya server, avaya server are communicated with operators communication equipment, complete outgoing call.Wherein, the calling record of outgoing call
It is stored in the local recording server of each branch company.
Since all outgoing calls of electric pin system pass through identical cti server and avaya server, if CTI is serviced
Any failure in device, avaya server, then attending a banquet not can be carried out outgoing call；Moreover, connecting to be established with cti server
It connects, it is necessary to which setting words box, structure is complicated for outer paging system.
Summary of the invention
The embodiment of the present application provides a kind of communication system, method and apparatus, reduces to attend a banquet and not can be carried out the probability of outgoing call
And the complexity of outer paging system.
In a first aspect, the application implementation provides a kind of communication system, comprising: application server, distribution terminal, N number of cloud clothes
Business device and M outgoing call terminal；
The distribution terminal, for sending distribution request to the application server, the distribution request is used to indicate institute
Stating application server is M extension number of the M outgoing call terminal distribution；
The application server is the M outgoing call terminal point for obtaining distribution request, and according to the distribution request
With M extension number；Wherein, each outgoing call terminal corresponds to N number of Cloud Server, the respective associated extension set of N number of Cloud Server
Number not identical, the M extension number is at least associated with a Cloud Server in N number of Cloud Server, and M, N are positive whole
Number, N > 1.
In a kind of possible design, the communication system further include: switching terminal；
The switching terminal is answered when breaking down for the first Cloud Server in N number of Cloud Server to described
Switching request is sent with server, the switching request is used to indicate the application server and takes extension number and first cloud
Each first extension number of the business associated each first terminal of device switches to associated at least one the second cloud service each second
Extension number, at least one described second Cloud Server are the clothes in N number of Cloud Server other than first Cloud Server
Business device；
The application server is also used to: obtaining switching request, and according to the switching request by each first terminal
Respective first extension number switches to the second extension number.
In a kind of possible design, the application server is also used to receive check-in request, institute from the outgoing call terminal
State the extension number that check-in request includes the outgoing call terminal；
The application server is also used to the extension number according to the outgoing call terminal, determines from N number of Cloud Server
With the associated target Cloud Server of extension number of the outgoing call terminal, and by the check-in request be sent to target Cloud Server；
The target Cloud Server is checked in for the extension number to the outgoing call terminal.
In a kind of possible design, the application server is also used to obtain outgoing call request, institute from the outgoing call terminal
State the extension number and called number that outgoing call request includes the outgoing call terminal；
The application server is also used to the extension number according to the outgoing call terminal, determines from N number of Cloud Server
With the associated target Cloud Server of extension number of the outgoing call terminal, and outgoing call request is sent to the target cloud and is taken
Business device；
The target Cloud Server, for the extension number of the outgoing call terminal and the called number to be sent to access net
Equipment, so that the access network equipment establishes the outgoing call terminal and the call of the corresponding called terminal of the called number connects
It connects.
In a kind of possible design, if the extension number of the outgoing call terminal checks in the target Cloud Server success,
The target Cloud Server is also used to the mark of the target Cloud Server being sent to application server；
The application server is also used to the mark being sent to the outgoing call terminal；
The outgoing call terminal, for according to the mark, the target Cloud Server to be sent outgoing call request；
The target Cloud Server is also used to obtain the outgoing call request, the outgoing call request packet from the outgoing call terminal
Include the extension number and called number of the outgoing call terminal；
The target Cloud Server is also used to the extension number of the outgoing call terminal and the called number being sent to access
Net equipment, so that the access network equipment establishes the outgoing call terminal and the call of the corresponding called terminal of the called number connects
It connects.
Second aspect, the embodiment of the present application provide a kind of communication means, are applied to application server, comprising:
Distribution request is obtained from distribution terminal, it is M outgoing call terminal point that the distribution request, which is used to indicate application server,
With M extension number；
It is M extension number of M outgoing call terminal distribution according to the distribution request, the M extension number at least takes with N number of cloud
A Cloud Server being engaged in device is associated, and respectively associated extension number is not identical for N number of Cloud Server, each outgoing call terminal
Corresponding to N number of Cloud Server, M, N are positive integer, N > 1.
In a kind of possible design, when the first Cloud Server in N number of Cloud Server breaks down, also wrap
It includes:
Switching request is obtained from switching terminal；The switching request is used to indicate extension number and first Cloud Server
Each first extension number of associated each first terminal switches to each extension set second associated at least one the second cloud service
Number, at least one described second Cloud Server is the server in N number of Cloud Server other than first Cloud Server；
Respective first extension number of each first terminal is switched into each second extension number according to the switching request.
In a kind of possible design, further includes:
Check-in request is obtained from the outgoing call terminal, the check-in request includes the extension number of the outgoing call terminal；
According to the extension number of the outgoing call terminal, from the determining extension number with the outgoing call terminal of N number of Cloud Server
Associated target Cloud Server, and check-in request is sent to target Cloud Server；The check-in request is used for the mesh
Mark Cloud Server checks in the extension number of the outgoing call terminal.
In a kind of possible design, further includes:
From outgoing call terminal acquisition outgoing call request, the outgoing call request includes the extension number of the outgoing call terminal and is called
Number；
According to the extension number of the outgoing call terminal, the determining extension set with the outgoing call terminal from N number of Cloud Server
Number associated target Cloud Server, and outgoing call request is sent to the target Cloud Server, so that the target cloud
After the extension number of the outgoing call terminal and the called number are sent to access network equipment by server, the access network equipment is built
The call for founding outgoing call terminal called terminal corresponding with the called number connects.
In a kind of possible design, checked in successfully in extension number of the target Cloud Server to the outgoing call terminal
When, further includes:
The mark of the target Cloud Server is received from the target Cloud Server；
And the mark of the target Cloud Server is sent to the outgoing call terminal, so that the outgoing call terminal is according to
It identifies to the destination server and sends outgoing call request.
The third aspect, the application implementation provide a kind of communication means, are applied to Cloud Server, comprising:
Outgoing call request is obtained from outgoing call terminal, the outgoing call request includes the extension number and called number of the outgoing call terminal
Code；
The extension number of the outgoing call terminal and the called number are sent to access network equipment, so that the access net is set
The standby call for establishing outgoing call terminal called terminal corresponding with the called number connects.
In a kind of possible design, further includes:
Obtain the calling record of the user of the outgoing call terminal and the user of institute's called terminal；
The calling record is sent to the storage server for being used to store recording.
Fourth aspect, the application implementation provide a kind of communication device, comprising:
Module is obtained, for obtaining distribution request from distribution terminal, it is M that the distribution request, which is used to indicate application server,
A M extension number of outgoing call terminal distribution；
Distribution module, for being M extension number of M outgoing call terminal distribution, the M extension number according to the distribution request
At least associated with a Cloud Server in N number of Cloud Server, respectively associated extension number is not identical for N number of Cloud Server, often
A outgoing call terminal corresponds to N number of Cloud Server, and M, N are positive integer, N > 1.
In a kind of possible design, the acquisition module is also used to: obtaining check-in request, institute from the outgoing call terminal
State the extension number that check-in request includes the outgoing call terminal；
According to the extension number of the outgoing call terminal, from the determining extension number with the outgoing call terminal of N number of Cloud Server
Associated target Cloud Server, and check-in request is sent to target Cloud Server；The check-in request is used for the mesh
Mark Cloud Server checks in the extension number of the outgoing call terminal.
In a kind of possible design, the acquisition module is also used to: obtaining outgoing call request, institute from the outgoing call terminal
State the extension number and called number that outgoing call request includes the outgoing call terminal；
According to the extension number of the outgoing call terminal, the determining extension set with the outgoing call terminal from N number of Cloud Server
Number associated target Cloud Server, and outgoing call request is sent to the target Cloud Server, so that the target cloud
After the extension number of the outgoing call terminal and the called number are sent to access network equipment by server, the access network equipment is built
The call for founding outgoing call terminal called terminal corresponding with the called number connects.
In a kind of possible design, checked in successfully in extension number of the target Cloud Server to the outgoing call terminal
When, the acquisition module is also used to:
The mark of the target Cloud Server is received from the target Cloud Server；
And the mark of the target Cloud Server is sent to the outgoing call terminal, so that the outgoing call terminal is according to
It identifies to the destination server and sends outgoing call request.
In a kind of possible design, further includes: switching module；
When the first Cloud Server in N number of Cloud Server breaks down, the acquisition module is also used to from switching
Terminal obtains switching request；The switching request is used to indicate extension number associated with first Cloud Server each first
Each first extension number of terminal switches to each second extension number associated at least one the second cloud service, it is described at least one
Second Cloud Server is the server in N number of Cloud Server other than first Cloud Server；
Switching module, for respective first extension number of each first terminal to be switched to each second according to the switching request
Extension number.
5th aspect, the application implementation provide a kind of communication device, comprising:
Module 61 is obtained, for obtaining outgoing call request from outgoing call terminal, the outgoing call request includes the extension set of outgoing call terminal
Number and called number；
Sending module 62, for the extension number of the outgoing call terminal and the called number to be sent to access network equipment,
So that the call that the access network equipment establishes outgoing call terminal called terminal corresponding with the called number connects.
In a kind of possible design, the acquisition module is also used to: being obtained the user of the outgoing call terminal and is called
The calling record of the user of terminal；
The sending module is also used to for the calling record to be sent to the storage server for being used to store recording
6th aspect, the application implement to provide a kind of electronic equipment, comprising: processor, the processor and memory coupling
It closes；
The memory is used for, and stores computer program；
The processor is used for, and calls the computer program stored in the memory, to realize second aspect and
Method described in any possible design of two aspects.
7th aspect, the application implementation provide a kind of readable storage medium storing program for executing, including program or instruction, when described program or refer to
When order is run on computers, method described in second aspect and any possible design of second aspect is performed.
Eighth aspect, the application implement to provide a kind of electronic equipment, comprising: processor, the processor and memory coupling
It closes；
The memory is used for, and stores computer program；
The processor is used for, and calls the computer program stored in the memory, to realize the third aspect and
Method described in any possible design of three aspects.
9th aspect, the application implementation provide a kind of readable storage medium storing program for executing, including program or instruction, when described program or refer to
When order is run on computers, method described in the third aspect and any possible design of the third aspect is performed.
Each outgoing call terminal corresponding at least two is used for the Cloud Server of outgoing call in the application, when one of Cloud Server
When failure, remaining Cloud Server can be used and carry out outgoing call, avoid and the feelings that large area outgoing call terminal is unable to outgoing call occur
Condition；And each associated extension number of Cloud Server is not identical, it can be associated for a certain Cloud Server of outgoing call terminal distribution according to demand
Extension number, in this way in outgoing call or check-in, application server can quickly know the server of request check-in, and realize outer
The server exhaled.Meanwhile the communication system in the present embodiment does not include cti server, no setting is required words box, system structure letter
It is single.
Detailed description of the invention
In order to illustrate the technical solutions in the embodiments of the present application or in the prior art more clearly, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this Shen
Some embodiments please for those of ordinary skill in the art without any creative labor, can be with
It obtains other drawings based on these drawings.
Fig. 1 is the schematic diagram one that the application implements the communication system provided；
Fig. 2 is the schematic diagram two that the application implements the communication system provided；
Fig. 3 is the schematic diagram three that the application implements the communication system provided；
Fig. 4 is the signaling interaction diagram one that the application implements the communication means provided；
Fig. 5 is the signaling interaction diagram two that the application implements the communication means provided；
Fig. 6 is the signaling interaction diagram three that the application implements the communication means provided；
Fig. 7 is the structural schematic diagram one that the application implements the communication device provided；
Fig. 8 is the structural schematic diagram two that the application implements the communication device provided；
Fig. 9 is the structural schematic diagram three that the application implements the communication device provided；
Figure 10 is the structural schematic diagram that the application implements the electronic equipment provided.
Specific embodiment
To keep the purposes, technical schemes and advantages of the embodiment of the present application clearer, below in conjunction with the embodiment of the present application
In attached drawing, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described embodiment is
Some embodiments of the present application, instead of all the embodiments.Based on the embodiment in the application, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall in the protection scope of this application.
In the application, "at least one" refers to one or more, and " multiple " refer to two or more."and/or",
The incidence relation of affiliated partner is described, indicates may exist three kinds of relationships, for example, A and/or B, can indicate: individualism A,
Exist simultaneously A and B, the case where individualism B, wherein A, B can be odd number or plural number.Character "/" typicallys represent front and back and closes
Connection object is a kind of relationship of "or".At least one of " following (a) " or its similar expression, refer to these in any group
It closes, any combination including individual event (a) or complex item (a).For example, at least one (a) in a, b or c, can indicate:
A, b, c, a-b, a-c, b-c or a-b-c, wherein a, b, c can be individually, be also possible to multiple.Term " in the application
One ", " second " etc. is to be used to distinguish similar objects, without being used to describe a particular order or precedence order.
Fig. 1 is the schematic diagram one that the application implements the communication system provided, and referring to Fig. 1, the system architecture of the application includes
Application server 11, distribution terminal 14, N number of Cloud Server 13 and M outgoing call terminal 12.
Distribution terminal 14, for sending distribution request to application server, distribution request is used to indicate application server 11
M extension number is distributed for M outgoing call terminal 12.
Application server 11 is that M outgoing call terminal 12 distributes M points for obtaining distribution request, and according to distribution request
Machine number；Each outgoing call terminal 12 in M outgoing call terminal 12 corresponds to N number of Cloud Server 13, each auto correlation of N number of Cloud Server 13
Extension number it is not identical；M extension number of M outgoing call terminal 12 at least with a Cloud Server phase in N number of Cloud Server 13
Association.
Specifically, M outgoing call terminal in the present embodiment can be multiple terminals in same branch company.
Each outgoing call terminal in the present embodiment corresponds to N number of Cloud Server, refers to that outgoing call terminal can be assigned and N number of cloud
The associated extension number of any Cloud Server in server.Outgoing call terminal is assigned and the associated extension set of which Cloud Server
Number, which Cloud Server just realizes the check-in and outgoing call of the outgoing call terminal.
Illustratively, if the extension number of outgoing call terminal a is to realize with the associated extension number of Cloud Server a, Cloud Server a
The check-in and outgoing call of the extension number of outgoing call terminal a.
By taking N=3 as an example, illustrate the associated extension number of N number of Cloud Server.If extension number is with 6, preceding the two of extension number
Position can be the prefix of the branch company where terminal, and the prefix of each branch company can be as shown in table 1；Latter four of extension number can be 0000
Arbitrary value between~9999.If each terminal of Beijing Company is corresponding with Cloud Server 1, Cloud Server 2, Cloud Server 3,
Then Cloud Server 1 can be associated with extension number 150000~152000, and Cloud Server 2 can be closed with extension number 152001~154000
Connection, Cloud Server 3 can be associated with extension number 154001~156000.If each terminal of Shaanxi branch company and Cloud Server 2, cloud take
Being engaged in, device 3, Cloud Server 4 are corresponding, then Cloud Server 2 can be also associated with extension number 270000~272000, and Cloud Server 3 may be used also
It is associated with extension number 272001~274000, Cloud Server 3 can be also associated with extension number 274001~276000.That is Cloud Server
2 associated extension numbers include: 152001~154000,270000~272000, and the associated extension number of Cloud Server 3 includes:
154001~156000,272001~274000.
Table 1
| Branch company | Extension number prefix |
| Beijing Company | 15 |
| Hubei branch company | 95 |
| Guangdong branch company | 10 |
| Sichuan branch company | 12 |
| Liaoning branch company | 14 |
| Shaanxi branch company | 27 |
| ...... | ...... |
The respective associated extension number of each Cloud Server 13 can be stored in application server 11.
The workflow of the communication system of the present embodiment is illustrated below.
Before carrying out outgoing call, need for M outgoing call terminal distribution extension number and the number of attending a banquet, and carry out the label of extension number
Enter.Extension number and the number of attending a banquet are that correspondingly, after extension number determines, the number of attending a banquet corresponding with the extension number is exactly for outgoing call
The number of attending a banquet of terminal distribution.
Wherein, application server 11 receives the distribution request that distribution terminal 14 is sent；Distribution request is used to indicate using clothes
Device 11 of being engaged in is that M outgoing call terminal 12 distributes M extension number, for example, in distribution request may include M outgoing call terminal mark and M it is a
The mark of branch company where outgoing call terminal；Then, application server 11 is M outgoing call terminal distribution M according to distribution request
Extension number.
Wherein, under system architecture shown in Fig. 1, distribution terminal 14 is not identical as outgoing call terminal 12.
In one embodiment, distribution terminal 14 can be identical as outgoing call terminal 12.
Such as: each terminal in M outgoing call terminal is corresponding with Cloud Server a, Cloud Server b, Cloud Server c, then
Application server 11 takes each outgoing call terminal 12 according to distribution request for the distribution of outgoing call terminal 12 with Cloud Server a or cloud
Business device b or the associated extension number of Cloud Server c.Due to extension number and the number of attending a banquet be it is one-to-one, then after distributing extension number,
The number of attending a banquet also determines that.
Wherein, M extension number of M outgoing call terminal is at least associated with a Cloud Server in N number of Cloud Server 13.
Optionally, M assigned extension number of M outgoing call terminal can be entirely and a cloud in N number of Cloud Server
Server is associated.For example, M extension number is extension number associated with the first cloud service in N number of Cloud Server.
At this point, the power consumption of remaining Cloud Server is relatively small in N number of Cloud Server.
Optionally, M assigned extension number of M outgoing call terminal is associated with all N number of Cloud Servers.Such as: N=
3, N number of Cloud Server includes the first Cloud Server, the second Cloud Server and third Cloud Server.M in M extension number1A point
Machine number is associated with the first Cloud Server, M2A extension number is associated with the second Cloud Server, M3A extension number and third cloud service
Device is associated；M1+M2+M3=M.
Optionally, at least two, at most N-1 in M outgoing call terminal assigned M extension number and N number of Cloud Server
A Cloud Server is associated.Such as: N=3, N number of Cloud Server include the first Cloud Server, the second Cloud Server and third cloud clothes
It is engaged in device, the M in M extension number1A extension number is associated with the first Cloud Server, M2A extension number is related to the second Cloud Server
Connection；M1+M2=M.
After M outgoing call terminal 12 is assigned extension number, user can be used M outgoing call terminal 12 any outgoing call terminal into
Row outgoing call.
Specifically, for any outgoing call terminal 12, user passes through the interface of outgoing call terminal 12 after the login of outgoing call terminal 12
The instruction of input request check-in, outgoing call 12 generates check-in request according to the instruction of request check-in eventually, and check-in request is sent to
Application server.It include the extension number and the number of attending a banquet of outgoing call terminal in check-in request.
It is respective according to each Cloud Server 13 of its storage after application server 11 receives the check-in request of outgoing call terminal 12
Associated extension number, the determining associated target Cloud Server of extension number with outgoing call terminal 12.
Check-in request is sent to target Cloud Server, point of the target Cloud Server to outgoing call terminal 12 by application server 11
Machine number is checked in.
If target Cloud Server checks in successfully to the extension number extension number of outgoing call terminal 12, there can be the following two kinds side
Case.
The first scheme are as follows: if target Cloud Server checks in successfully the extension number of outgoing call terminal 12, target Cloud Server
It is also used to, sends and check in successful message to application server 11, application server 11 is also used to send the successful message of check-in
Outgoing call terminal 12.
Then, outgoing call terminal 12 can be transmitted outgoing call and request to application server 11, application server 11, be also used to obtain outer
It calls for asking, outgoing call request includes the extension number and called number of outgoing call terminal 12；Outgoing call request may also include and outgoing call terminal 12
The corresponding number of attending a banquet of extension number.
Application server 11 is also used to the extension number according to outgoing call terminal 12, determining whole with outgoing call from N number of Cloud Server
The associated target Cloud Server of extension number at end 12, and outgoing call request is sent to target Cloud Server；
Target Cloud Server is also used to the extension number of outgoing call terminal 12 and called number being sent to access network equipment, with
The call for making access network equipment establish the called terminal corresponding with called number of outgoing call terminal 12 connects.
Second scheme are as follows: if target Cloud Server checks in successfully the extension number of outgoing call terminal 12, target Cloud Server
It is also used to, sends the mark for checking in successful message and target Cloud Server to application server 11, application server 11 is also
The mark of successful message and target Cloud Server is checked in whole outgoing call terminal 12 for sending.
Then, outgoing call terminal 12 can directly transmit outgoing call and request to target Cloud Server, target Cloud Server, be also used to by
The extension number and called number of outgoing call terminal 12 are sent to access network equipment so that access network equipment establish outgoing call terminal 12 and by
Your the call connection of the corresponding called terminal of code of calling out the numbers, outgoing call request include the extension number and called number of outgoing call terminal 12, outside
It calls for asking and may also include the number of attending a banquet corresponding with the extension number of outgoing call terminal 12.
Specifically, outgoing call terminal 12 can know point of outgoing call terminal 12 after the mark for receiving target Cloud Server
Machine number checks in successfully on target Cloud Server, then outgoing call terminal 12 can directly transmit outgoing call and request to target Cloud Server, with
Make target Cloud Server that the extension number of outgoing call terminal 12 and called number are sent to access network equipment, access network equipment is established outer
The call of the called terminal corresponding with called number of terminal 12 is exhaled to connect.
In second scheme, after the extension number of outgoing call terminal 12 checks in successfully, outgoing call terminal 12 can know that check-in is successful
The mark of Cloud Server can directly transmit outgoing call and request to successful Cloud Server is checked in, be not necessarily to and application in this way in outgoing call
Interaction between server, outgoing call is high-efficient, reduces signaling overheads.
In the present embodiment, each outgoing call terminal corresponding at least two is used for the Cloud Server of outgoing call, when one of cloud takes
Device be engaged in when breaking down, remaining Cloud Server can be used and carry out outgoing call, avoid and large area outgoing call terminal occur and be unable to outgoing call
The case where；And each associated extension number of Cloud Server is not identical, it can be associated for a certain Cloud Server of terminal distribution according to demand
Extension number, in this way in outgoing call or check-in, application server can quickly know the server of request check-in and realize outer
The server exhaled.Meanwhile the system architecture in the present embodiment does not include cti server, no setting is required words box, system structure letter
It is single.
In order to may be implemented outgoing call terminal extension number switching, the present embodiment made on the basis of a upper embodiment into
The improvement of one step.Fig. 2 is the structural schematic diagram two of communication system provided by the embodiments of the present application, and referring to fig. 2, the present embodiment leads to
On the basis of letter system communication system shown in Fig. 1 further include: switching terminal 15.
Switching terminal 15, to application server 11 when breaking down for the first Cloud Server in N number of Cloud Server
Switching request is sent, switching request is used to indicate application server 11 for extension number associated with the first Cloud Server each first
First extension number of terminal switches to each second extension number associated at least one the second cloud service, at least one second cloud
Server is the server in N number of Cloud Server other than the first Cloud Server.
Application server 11, is also used to obtain switching request, and according to switching request by each first terminal respective first
Extension number switches to each second extension number.
Specifically, if the first extension number of first terminal illustrates this when checking in failure on corresponding first Cloud Server
There is failure in first Cloud Server.In a kind of mode, if the first Cloud Server checks in the first extension number of first terminal
Failure, application server 11 do not receive the successful message of check-in of the first Cloud Server transmission, Jiu Huifa within a preset time
Send check-in failure news to first terminal, user would know that failure occurs in the first Cloud Server.
If the outgoing call of first terminal fails, also illustrate that failure occurs in the first Cloud Server.In a kind of mode, first
Terminal will receive outgoing call failure news, and user would know that failure occurs in the first Cloud Server.
User is when knowing that the first Cloud Server in N number of Cloud Server breaks down, in user circle of switching terminal 15
Inputting switching command on face, switching terminal 15 generates switching request according to switching command, and switching request is sent to using clothes
Business device 11；Application server 11 switches to each extension set second according to switching request, by respective first extension number of each first terminal
Number.It is again namely the distribution of each first terminal and other associated extension numbers of Cloud Server in N number of Cloud Server.It is understood that
, the extension number (the first extension number) of first terminal is associated with the first Cloud Server before the handover, and after the handover first
The extension number (the second extension number) of terminal is associated with the second Cloud Server.Wherein, each first terminal is assigned after the handover
Each second extension number can be associated with one or more second Cloud Servers, for example each first terminal is assigned after the handover
Each second extension number is all to be associated with second Cloud Server；For another example each first terminal is assigned each after the handover
Second extension number can also the second extension number of part be to be associated with the second Cloud Server a, the second extension number of another part the and second
Cloud Server b association.
It is understood that being switched to and the second Cloud Server associated second in corresponding first extension number of first terminal
After extension number, first terminal needs to re-start check-in process, i.e., so that the second extension number checks on the second Cloud Server.The
After two extension numbers check on the second Cloud Server, the server that the second Cloud Server becomes for realizing outgoing call, first terminal
Outgoing call is sent to request to the second Cloud Server.
Distribution terminal 14, outgoing call terminal 12 under system architecture shown in Fig. 2, in switching terminal 15 and a upper embodiment
It is all different.
In one embodiment, switching terminal 15 can be same at least one of distribution terminal 14, outgoing call terminal 12
One terminal.
In the present embodiment, each outgoing call terminal corresponding at least two is used for the Cloud Server of outgoing call and setting for switching terminal
It sets, the first extension number of extension number outgoing call terminal associated with failure Cloud Server can be switched to and be taken with the cloud worked normally
Business associated second extension number of device, allows outgoing call terminal quickly to restore outer calling function, avoids and large area outgoing call occur
Terminal is unable to the case where outgoing call.
In order to be further reduced the complexity of system structure, the present embodiment has been made further on the basis of a upper embodiment
Improvement.Referring to Fig. 3, on the basis of a upper embodiment, the communication system of the present embodiment further includes for storing depositing for recording
Store up server 16.
Specifically, after the call of outgoing call terminal called terminal corresponding with called number connects foundation, for realizing outer
The Cloud Server exhaled can obtain the calling record between the user of outgoing call terminal and the user of called terminal, and calling record is sent out
It send to the storage server 16 for storing recording.
It can be obtained between the user of outgoing call terminal and the user of called terminal namely for the Cloud Server for realizing outgoing call
Calling record, without individually setting recording system, realize that the Cloud Server of outgoing call can obtain calling record, and total
Company is arranged one for store the storage server 16 of recording, is used to deposit without being arranged one to branch company each in existing
The storage server for storing up recording, simplifies outer paging system.
Below with reference to communication system shown in FIG. 1 to FIG. 3, the communication means in the embodiment of the present application is illustrated.Fig. 4
For the signaling interaction diagram one of communication means provided by the present application, as shown in figure 4, the method for the present embodiment may include:
Step S101, distribution terminal sends distribution request to application server；Distribution request is used to indicate application server
For M extension number of M outgoing call terminal distribution；
Step S102, application server is M extension number of M outgoing call terminal distribution according to distribution request, and M extension number is extremely
Few associated with a Cloud Server in N number of Cloud Server, respectively associated extension number is not identical for N number of Cloud Server, each
Outgoing call terminal corresponds to N number of Cloud Server, and M, N are positive integer, N > 1.
When the first Cloud Server in N number of Cloud Server breaks down, step S103~step S104 is executed；
Step S103, switching terminal transmission handovers request to application server；Switching request be used to indicate by extension number with
Each first extension number of the associated each first terminal of first Cloud Server switches to associated at least one the second cloud service
Each second extension number, at least one second Cloud Server is server other than the first Cloud Server in N number of Cloud Server；
Step S104, respective first extension number of each first terminal is switched to each according to switching request by application server
Two extension numbers.
Specifically, the specific implementation of the method for the present embodiment is explained referring to related content in embodiment shown in FIG. 1 to FIG. 2
It states, it is similar that the realization principle and technical effect are similar, and details are not described herein again.
Fig. 5 is the signaling interaction diagram two of communication means provided by the present application, as shown in figure 5, the method for the present embodiment can be with
Include:
Step S201, outgoing call terminal sends check-in request to application server；It include point of outgoing call terminal in check-in request
Machine number；
Step S202, extension number of the application server according to outgoing call terminal, the determining and outgoing call terminal from N number of Cloud Server
The associated target Cloud Server of extension number；N number of Cloud Server is the corresponding Cloud Server of outgoing call terminal；
Step S203, application server sends check-in request to target Cloud Server；
Step S204, target Cloud Server checks in the extension number of outgoing call terminal；
If the extension number check-in target Cloud Server success of outgoing call terminal, executes step S205~step S209；
Step S205, outgoing call terminal sends outgoing call and requests to application server；Outgoing call request includes the extension set of outgoing call terminal
Number and called number；
Step S206, extension number of the application server according to outgoing call terminal, the determining and outgoing call terminal from N number of Cloud Server
The associated target Cloud Server of extension number；
Step S207, application server sends outgoing call and requests to target Cloud Server；
Step S208, the extension number and called number that target Cloud Server sends outgoing call terminal are to access network equipment；
Step S209, the call that access network equipment establishes outgoing call terminal called terminal corresponding with called number connects.
The elaboration of related content, is realized former in the specific implementation of the method for the present embodiment embodiment shown in Figure 1
Reason is similar with technical effect, and details are not described herein again.
Fig. 6 is the signaling interaction diagram three of communication means provided by the present application, as shown in fig. 6, the method for the present embodiment can be with
Include:
Step S301, outgoing call terminal sends check-in request to application server；It include point of outgoing call terminal in check-in request
Machine number；
Step S302, extension number of the application server according to outgoing call terminal, the determining and outgoing call terminal from N number of Cloud Server
The associated target Cloud Server of extension number；N number of Cloud Server is the corresponding Cloud Server of outgoing call terminal；
Step S303, application server sends check-in request to target Cloud Server；
Step S304, target Cloud Server checks in the extension number of outgoing call terminal；
If the extension number check-in target Cloud Server success of outgoing call terminal, executes step S305~step S309；
Step S305, target Cloud Server sends the mark of target Cloud Server to application server；
Step S306, application server sends the mark of target Cloud Server to outgoing call terminal；
Step S307, outgoing call terminal sends outgoing call and requests to target Cloud Server according to the mark；Outgoing call request includes outer
Exhale the extension number and called number of terminal；
Step S308, the extension number of outgoing call terminal and called number are sent to access network equipment by target Cloud Server；
Step S309, the call that access network equipment establishes outgoing call terminal called terminal corresponding with called number connects.
The elaboration of related content, is realized former in the specific implementation of the method for the present embodiment embodiment shown in Figure 1
Reason is similar with technical effect, and details are not described herein again.
Fig. 7 is the structural schematic diagram one of communication device provided by the embodiments of the present application, as shown in fig. 7, the dress of the present embodiment
Set includes: to obtain module 51 and distribution module 52；
Module 51 is obtained, for obtaining distribution request from distribution terminal, the distribution request is used to indicate application server
For M extension number of M outgoing call terminal distribution；
Distribution module 52, for being M extension number of M outgoing call terminal distribution, the M extension set according to the distribution request
Number at least associated with a Cloud Server in N number of Cloud Server, respectively associated extension number is not identical for N number of Cloud Server,
Each outgoing call terminal corresponds to N number of Cloud Server, and M, N are positive integer, N > 1.
The device of the present embodiment, can be used for executing it is above-mentioned shown in embodiment of the method technical solution, realization principle and
Technical effect is similar, and details are not described herein again.
In a kind of possible design, further includes:
The acquisition module 51, is also used to:
Check-in request is obtained from the outgoing call terminal, the check-in request includes the extension number of the outgoing call terminal；
According to the extension number of the outgoing call terminal, from the determining extension number with the outgoing call terminal of N number of Cloud Server
Associated target Cloud Server, and check-in request is sent to target Cloud Server；The check-in request is used for the mesh
Mark Cloud Server checks in the extension number of the outgoing call terminal.
In a kind of possible design, the acquisition module 51 is also used to: outgoing call request is obtained from the outgoing call terminal,
The outgoing call request includes the extension number and called number of the outgoing call terminal；
According to the extension number of the outgoing call terminal, the determining extension set with the outgoing call terminal from N number of Cloud Server
Number associated target Cloud Server, and outgoing call request is sent to the target Cloud Server, so that the target cloud
After the extension number of the outgoing call terminal and the called number are sent to access network equipment by server, the access network equipment is built
The call for founding outgoing call terminal called terminal corresponding with the called number connects.
In a kind of possible design, checked in successfully in extension number of the target Cloud Server to the outgoing call terminal
When, the acquisition module 51 is also used to:
The mark of the target Cloud Server is received from the target Cloud Server；
And the mark of the target Cloud Server is sent to the outgoing call terminal, so that the outgoing call terminal is according to
It identifies to the destination server and sends outgoing call request.
The device of the present embodiment, can be used for executing it is above-mentioned shown in embodiment of the method technical solution, realization principle and
Technical effect is similar, and details are not described herein again.
Fig. 8 is the structural schematic diagram two of communication device provided by the embodiments of the present application, as shown in figure 8, the dress of the present embodiment
It can also include: switching module 53 further on the basis of setting apparatus structure shown in Fig. 7；
When the first Cloud Server in N number of Cloud Server breaks down, the acquisition module 51 is also used to from cutting
It changes terminal and obtains switching request；The switching request is used to indicate extension number associated with first Cloud Server each
Each first extension number of one terminal switches to each second extension number associated at least one the second cloud service, and described at least one
A second Cloud Server is the server in N number of Cloud Server other than first Cloud Server；
Switching module 53, for respective first extension number of each first terminal to be switched to each according to the switching request
Two extension numbers.
The device of the present embodiment, can be used for executing it is above-mentioned shown in embodiment of the method technical solution, realization principle and
Technical effect is similar, and details are not described herein again.
Fig. 9 is the structural schematic diagram three of communication device provided by the embodiments of the present application, as shown in figure 9, the dress of the present embodiment
Set includes: to obtain module 61 and sending module 62；
Module 61 is obtained, for obtaining outgoing call request from outgoing call terminal, the outgoing call request includes the extension set of outgoing call terminal
Number and called number；
Sending module 62, for the extension number of the outgoing call terminal and the called number to be sent to access network equipment,
So that the call that the access network equipment establishes outgoing call terminal called terminal corresponding with the called number connects.
In a kind of possible design, the acquisition module 61 is also used to: obtaining user and the institute's quilt of the outgoing call terminal
It is the calling record of the user of terminal；
The sending module 62 is also used to for the calling record to be sent to the storage server for being used to store recording.
The device of the present embodiment, can be used for executing it is above-mentioned shown in embodiment of the method technical solution, realization principle and
Technical effect is similar, and details are not described herein again.
Figure 10 is the structural schematic diagram of electronic equipment provided by the embodiments of the present application, including processor 71,72 and of memory
Communication bus 73, communication bus 73 are used for the connection of each electronic device, wherein
Memory 71, for storing program；
Processor 72 is applied for executing the described program of the memory storage with realizing in above method embodiment
The corresponding method of server.
The embodiment of the present application provides a kind of readable storage medium storing program for executing, including program or instruction, when described program or instruction are being counted
When running on calculation machine, application server or the corresponding method of Cloud Server are performed in above method embodiment.
The embodiment of the present application provides a kind of readable storage medium storing program for executing, including program or instruction, when described program or instruction are being counted
When running on calculation machine, the corresponding method of Cloud Server is performed in above method embodiment.
Those of ordinary skill in the art will appreciate that: realize that all or part of the steps of above-mentioned each method embodiment can lead to
The relevant hardware of program instruction is crossed to complete.Program above-mentioned can be stored in a computer readable storage medium.The journey
When being executed, execution includes the steps that above-mentioned each method embodiment to sequence；And storage medium above-mentioned include: ROM, RAM, magnetic disk or
The various media that can store program code such as person's CD.
Finally, it should be noted that the above various embodiments is only to illustrate the technical solution of the application, rather than its limitations；To the greatest extent
Pipe is described in detail the application referring to foregoing embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, each embodiment technology of the application that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (12)
1. a kind of communication system characterized by comprising application server, distribution terminal, N number of Cloud Server and M outgoing call are whole
End；
The distribution terminal, for sending distribution request to the application server, the distribution request is used to indicate described answer
It is M extension number of the M outgoing call terminal distribution with server；
The application server is the M outgoing call terminal distribution M for obtaining distribution request, and according to the distribution request
A extension number；Wherein, each outgoing call terminal corresponds to N number of Cloud Server, and respectively associated extension number is not or not N number of Cloud Server
Identical, the M extension number is at least associated with a Cloud Server in N number of Cloud Server, and M, N are positive integer, N
> 1.
2. communication system according to claim 1, which is characterized in that the communication system further include: switching terminal；
The switching terminal takes when breaking down for the first Cloud Server in N number of Cloud Server to the application
Business device sends switching request, and the switching request is used to indicate the application server for extension number and first Cloud Server
Each first extension number of associated each first terminal switches to each extension set second associated at least one the second cloud service
Number, at least one described second Cloud Server is the server in N number of Cloud Server other than first Cloud Server；
The application server is also used to: obtain switching request, and according to the switching request by each first terminal respectively
The first extension number switch to the second extension number.
3. communication system according to claim 1, which is characterized in that the application server is also used to from the outgoing call
Terminal receives check-in request, and the check-in request includes the extension number of the outgoing call terminal；
The application server is also used to the extension number according to the outgoing call terminal, the determining and institute from N number of Cloud Server
The associated target Cloud Server of extension number of outgoing call terminal is stated, and check-in request is sent to target Cloud Server；
The target Cloud Server is checked in for the extension number to the outgoing call terminal.
4. communication system according to claim 1 or 3, which is characterized in that
The application server is also used to obtain outgoing call request from the outgoing call terminal, and the outgoing call request includes the outgoing call
The extension number and called number of terminal；
The application server is also used to the extension number according to the outgoing call terminal, the determining and institute from N number of Cloud Server
The associated target Cloud Server of extension number of outgoing call terminal is stated, and outgoing call request is sent to the target cloud service
Device；
The target Cloud Server is set for the extension number of the outgoing call terminal and the called number to be sent to access net
It is standby, so that the call that the access network equipment establishes outgoing call terminal called terminal corresponding with the called number connects.
5. communication system according to claim 3, which is characterized in that if the extension number of the outgoing call terminal checks in the mesh
Cloud Server success is marked, then the target Cloud Server, is also used to for the mark of the target Cloud Server being sent to using clothes
Business device；
The application server is also used to the mark being sent to the outgoing call terminal；
The outgoing call terminal, for sending outgoing call request to the target Cloud Server according to the mark；
The target Cloud Server is also used to obtain the outgoing call request from the outgoing call terminal, and the outgoing call request includes institute
State the extension number and called number of outgoing call terminal；
The target Cloud Server is also used to for the extension number of the outgoing call terminal and the called number being sent to access net and sets
It is standby, so that the call that the access network equipment establishes outgoing call terminal called terminal corresponding with the called number connects.
6. a kind of communication means, which is characterized in that be applied to application server, comprising:
Distribution request is obtained from distribution terminal, it is M outgoing call terminal distribution M that the distribution request, which is used to indicate application server,
Extension number；
According to the distribution request be M extension number of M outgoing call terminal distribution, the M extension number at least with N number of Cloud Server
In a Cloud Server it is associated, respectively associated extension number is not identical for N number of Cloud Server, and each outgoing call terminal corresponds to institute
N number of Cloud Server is stated, M, N are positive integer, N > 1.
7. communication means according to claim 6, which is characterized in that the first cloud service in N number of Cloud Server
When device breaks down, further includes:
Switching request is obtained from switching terminal；The switching request is used to indicate extension number is related to first Cloud Server
Each first extension number of each first terminal of connection switches to each second extension number associated at least one the second cloud service, institute
Stating at least one second Cloud Server is the Cloud Server in N number of Cloud Server other than first Cloud Server；
Respective first extension number of each first terminal is switched into each second extension number according to the switching request.
8. communication means according to claim 6, which is characterized in that further include:
Check-in request is obtained from the outgoing call terminal, the check-in request includes the extension number of the outgoing call terminal；
According to the extension number of the outgoing call terminal, determines from N number of Cloud Server and be associated with the extension number of the outgoing call terminal
Target Cloud Server, and by the check-in request be sent to target Cloud Server；The check-in request is used for the target cloud
Server checks in the extension number of the outgoing call terminal.
9. the communication means according to claim 6 or 8, which is characterized in that further include:
Outgoing call request is obtained from the outgoing call terminal, the outgoing call request includes the extension number and called number of the outgoing call terminal
Code；
According to the extension number of the outgoing call terminal, the determining extension number with the outgoing call terminal is closed from N number of Cloud Server
The target Cloud Server of connection, and outgoing call request is sent to the target Cloud Server, so that the target cloud service
After the extension number of the outgoing call terminal and the called number are sent to access network equipment by device, the access network equipment establishes institute
The call for stating outgoing call terminal called terminal corresponding with the called number connects.
10. communication means according to claim 8, which is characterized in that whole to the outgoing call in the target Cloud Server
When the extension number at end checks in successfully, further includes:
The mark of the target Cloud Server is received from the target Cloud Server；
And the mark of the target Cloud Server is sent to the outgoing call terminal, so that the outgoing call terminal is according to the mark
Outgoing call request is sent to the destination server.
11. a kind of electronic equipment characterized by comprising processor, the processor are coupled with memory；
The memory is used for, and stores computer program；
The processor is used for, and calls the computer program stored in the memory, to realize any institute of claim 6~10
The method stated.
12. a kind of readable storage medium storing program for executing, which is characterized in that including program or instruction, when described program or instruct on computers
When operation, any method of claim 6~10 is performed.
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