CN109191225A - Order generation method, device, order processing method and server - Google Patents

Abstract

Present description provides a kind of order generation method, device, order processing method and servers.Wherein, order generation method includes: to obtain the natural language point forms data of user；Word cutting processing is carried out to natural language point forms data, and according to word cutting treated data, obtains multiple keywords；Multiple keywords are matched with preset order scheme of classes, obtain point list information entrained by natural language point forms data；According to point list information entrained by natural language point forms data, order is generated.In this specification embodiment, user can carry out a list by natural language, without then carrying out a list according to preset single gauge, keep invocation point list process more convenient, user experience is higher.Solves the single process too mechanization of point present in existing method through the above way, the poor problem of user experience has reached effective technical effect for promoting user experience.

Description

Order generation method, device, order processing method and server

Technical field

Field involved in this specification belong to Internet technical field more particularly to a kind of order generation method, device, Order processing method and server.

Background technique

With the development of internet technology, it popularizes, more and more people start habit and existed by user terminals such as mobile phone, computers Online point is single, with the commodity or service for selecting purchase oneself desired, and is wanted according to the personalized customization of oneself needs, hobby setting It asks.Trade company then provides the corresponding commodity for meeting user's requirement or service according to the carte content or information filled on user network.

Currently, existing online folk prescription method is mechanically to respond user's operation mostly, shows to user and set in advance step by step The order scheme of classes set, user need passively in the order scheme of classes shown to carrying out respectively on corresponding classification option (such as carrying out choosing operation or clicking operation etc. to desired classification option) is selected, to complete to a single object, and to point The setting that the customization of single object requires.Server is then available and is selected using user for the classification in each order scheme of classes The operation data of item determines the point list information of user, and then generates corresponding order and be sent to trade company.

For example, user A wants the caffe american of one glass of month Bark of purchase, and require to be not sugaring, not on the rocks, mug Coffee.Based on existing folk prescription method, user can be introduced into one behind the icon inlet point list interface of ordering for clicking moon Bark A coffee option list.User needs first to find the classification option of oneself desired caffe american from above-mentioned list and carries out a little Operation is hit, using the coffee of choosing oneself desired as putting a single object.This classification of caffe american is selected in user terminal response user After the clicking operation of item, the set interface required for the customization of caffe american further will pop up.On the surface can The index icon of multiple classification options such as sugariness, ice cube, cup type, quantity, time is shown, specifically so that user can be on the boundary In face according to their own needs, hobby, personalized customization requirement is set.In this example, user A need successively to click sugariness, This four index icons of ice cube, cup type, quantity, and then sequentially enter specific sugariness option list, ice cube option list, cup type The option for meeting oneself requirement is chosen out in option list, quantity options list, respectively to complete the setting that customization requires.Service Device obtains and utilizes the aforesaid operations data of user terminal user A collected, determines carte content required by user A or letter Breath.And then the order of user A can be generated according to the carte content of user A, and the order is sent to trade company month Bark, so as to Trade company can be ready to meet the coffee of user A requirement for user according to the order of user A.

Therefore existing order generation method is when it is implemented, user is oneself can not initiatively to go tissue defeated Enter the carte content of oneself, but passively goes to receive multiple order scheme of classes, and successively to the choosing in multiple order scheme of classes Item carries out corresponding selection operation respectively to complete the setting of carte content, generates the corresponding order met with requirement.Above-mentioned side Method for a user, puts that single process is not smart enough, excessively mechanization, opposite when inputting carte content to be more troublesome, treatment effeciency It is relatively low.In summary, there is user's point list inconvenience, poor user experience in existing method.

In view of the above-mentioned problems, currently no effective solution has been proposed.

Summary of the invention

This specification is designed to provide a kind of order generation method, device, order processing method and server, by permitting Family self-organization allowable uses the natural language point forms data for meeting oneself speech habits, and obtains the natural language point list of user Keyword in data is matched with preset order scheme of classes, to determine that the natural language point forms data of user is taken The point list information of band, and then corresponding user's order is automatically generated, to solve the single process of point present in existing method too Mechanization, the poor problem of user experience have reached effective technical effect for promoting user experience.

A kind of order generation method, device, order processing method and the server that this specification provides are achieved in that

A kind of order generation method, comprising: obtain the natural language point forms data of user；To the natural language point odd number According to carrying out word cutting processing, and according to word cutting treated natural language point forms data, obtain multiple keywords；By the multiple pass Keyword is matched with preset order scheme of classes, obtains point list information entrained by the natural language point forms data；According to Point list information entrained by the natural language point forms data generates order.

A kind of order processing method, comprising: show that the data of the natural language point forms data for receiving user input boundary Face；The natural language point forms data that user is inputted by the data input screen is received, and the natural language point is singular According to being sent to server；The order that server is generated according to the natural language point forms data is received, and shows the order；It connects It receives user to indicate the Confirmation of Orders, and user is sent to server to Confirmation of Orders instruction.

A kind of order processing method, comprising: receive order, wherein the order is natural language of the server according to user Speech point forms data generates；Show the order；Trade company is received to the Confirmation of Orders operation data, and the confirmation is grasped Server is sent to as data.

A kind of order generating means, comprising: first obtains module, for obtaining the natural language point forms data of user；The Two obtain modules, for carrying out word cutting processing to the natural language point forms data, and according to word cutting treated natural language Point forms data, obtains multiple keywords；Matching module is used for the multiple keyword and the progress of preset order scheme of classes Match, obtains point list information entrained by the natural language point forms data；Generation module, for according to the natural language point list Point list information entrained by data generates order.

A kind of server, including processor and for the memory of storage processor executable instruction, the processor The natural language point forms data for obtaining user is realized when executing described instruction；The natural language point forms data is carried out at word cutting Reason, and according to word cutting treated natural language point forms data, obtain multiple keywords；By the multiple keyword with it is preset Order scheme of classes is matched, and point list information entrained by the natural language point forms data is obtained；According to the natural language Point list information entrained by point forms data, generates order.

A kind of computer readable storage medium, is stored thereon with computer instruction, and described instruction is performed realization and obtains The natural language point forms data of user；Word cutting processing is carried out to the natural language point forms data, and treated according to word cutting Natural language point forms data, obtains multiple keywords；The multiple keyword is matched with preset order scheme of classes, is obtained To point list information entrained by the natural language point forms data；Believed according to point list entrained by the natural language point forms data Breath generates order.

A kind of order generation method, device, order processing method and the server that this specification provides, user can pass through Natural language carries out a list, without then carrying out a list according to preset single gauge, keeps invocation point list process more convenient, user Experience Degree is higher.Solves the single process too mechanization of point present in existing method through the above way, user experience is poor The problem of, reach effective technical effect for promoting user experience.

Detailed description of the invention

In order to illustrate more clearly of this specification embodiment or technical solution in the prior art, below will to embodiment or Attached drawing needed to be used in the description of the prior art is briefly described, it should be apparent that, the accompanying drawings in the following description is only The some embodiments recorded in this specification, for those of ordinary skill in the art, in not making the creative labor property Under the premise of, it is also possible to obtain other drawings based on these drawings.

Fig. 1 is the composition schematic diagram of the system framework of the order generation method provided using this specification embodiment；

Fig. 2 is to input user's using the order generation method that this specification embodiment provides in a Sample Scenario A kind of schematic diagram of a scenario of natural language point forms data；

Fig. 3 is in a Sample Scenario, and the order generation method provided using this specification embodiment generates user and orders Single flow diagram；

Fig. 4 is in a Sample Scenario, and the order generation method provided using this specification embodiment is in trade company side Show a kind of schematic diagram of a scenario of user's order；

Fig. 5 is in a Sample Scenario, and the order generation method provided using this specification embodiment is in trade company side Show another schematic diagram of a scenario of user's order；

Fig. 6 is to input user's using the order generation method that this specification embodiment provides in a Sample Scenario Another schematic diagram of a scenario of natural language point forms data；

Fig. 7 is the flow diagram for the order generation method that this specification embodiment provides；

Fig. 8 is a kind of flow diagram for order processing method that this specification embodiment provides；

Fig. 9 is the flow diagram for another order processing method that this specification embodiment provides；

Figure 10 is the structural schematic diagram for the server that this specification embodiment provides；

Figure 11 is the structural schematic diagram for the order generating means that this specification embodiment provides.

Specific embodiment

In order to make those skilled in the art more fully understand the technical solution in this specification, below in conjunction with this explanation Attached drawing in book embodiment is clearly and completely described the technical solution in this specification embodiment, it is clear that described Embodiment be only this specification a part of the embodiment, instead of all the embodiments.The embodiment of base in this manual, Every other embodiment obtained by those of ordinary skill in the art without making creative efforts, all should belong to The range of this specification protection.

In view of existing order generation method is mechanically to respond user's operation mostly, shows to user and set in advance step by step The order scheme of classes set determines user's to obtain and the selection operation according to user to option in order scheme of classes Carte content.For the above method when realizing, user cannot freely go tissue, input to meet oneself according to oneself speech habits Individual requirement carte content, and the order scheme of classes that can only passively go reception system to be showed, and need successively to exist In each order scheme of classes to respective selection carry out selection operation come complete to single object and customization require setting (such as Set-point single object is caffe american, it is desirable that not sugaring, not on the rocks etc.).Therefore, it is based on existing order generation method, point is single Process is not smart enough, implements comparatively trouble, point single-action rate for a user and is relatively low.

For the basic reason for generating the above problem, this specification consideration can be provided for user a kind of permission user according to The speech habits of oneself are freely organized, input to include the point single object of user and/or the voice point forms data of customization requirement, clothes The available and natural language point forms data according to user of business device, by matching preset order scheme of classes, with automatically true Point list information entrained in user speech point forms data is made, and then is quickly generated the order for meeting user's requirement.In this way User can not have to the order scheme of classes for passively going to receive, be arranged various complexity again, but certainly according to the speech habits of itself By, easily comprising the natural language point forms data of a little single information to complete point single for tissue.To solve existing method presence The problem of user's point list is inconvenient, poor user experience, reach the natural language point list that can be inputted based on user's self-organization Data automatically identify point list information entrained by the natural language point forms data of user, and then generate and meet user's requirement The effect of order.

Based on above-mentioned thinking, this specification embodiment provides a kind of order generation method, and the order generation method is specific Can be applied to it is a kind of include: server, the first client, the second client system framework in, can refering to fig. 1 shown in. Above-mentioned first client, the second client can be respectively by wired or wireless modes and Coupled processors, to carry out data Interaction.

Wherein, above-mentioned first client can be understood as a kind of end for being applied to user (or consumer, customer etc.) side End equipment.The equipment can be used for showing the data input screen for receiving the natural language point forms data of user to user； The natural language point forms data of the user of used above-mentioned input interface input is received, and the natural language point forms data is sent To server；And then it can receive trade company to Confirmation of Orders information, wherein the order is server according to the natural language Speech point forms data generates.

Specifically, above-mentioned first client can be that user uses with certain data-handling capacity, communication function Entity electronic equipment.For example, first client can be desktop computer, tablet computer, laptop, smart phone, Digital assistants, intelligent wearable device, shopping guide's terminal, television set with network access functions etc..Alternatively, first client End is also possible to the software application that can be run in above-mentioned electronic equipment.For example, first client can also be outside certain Sell app, certain app that orders etc..

Above-mentioned second client can be understood as a kind of terminal for being applied to trade company (or service, goods providers) side Equipment.The equipment can be used for receiving order, wherein the order is that server is raw according to the natural language point forms data of user At；The order is shown to trade company；Trade company is received to the Confirmation of Orders operation data, and by the confirmation operation data It is sent to server.

Specifically, second client is similar with first client, and can be that trade company uses has a fixed number According to processing capacity, the entity electronic equipment of data communication function, it is also possible to the software that can be run in above-mentioned electronic equipment Using.

Above-mentioned server can be understood as it is a kind of be applied to platform side (such as take out platform, platform of ordering etc.) be responsible for into The equipment of row order processing.The equipment can be used for obtaining the natural language point forms data of the user from the first client；And Word cutting processing is carried out to the natural language point forms data, and according to word cutting treated natural language point forms data, is obtained more A keyword；The multiple keyword is matched with preset order scheme of classes, obtains the natural language point forms data Entrained point list information；According to point list information entrained by the natural language point forms data, order is generated；Again to the second visitor Family end sends order generated；The trade company from the second client is received to Confirmation of Orders information, and by the trade company pair Confirmation of Orders information is sent to the first client, to show trade company the point single object of clear user and customization to user It is required that determining order.

Specifically, the server can be that by the Batch Processing service of the functions such as semantics recognition, data processing Device.The service implement body can be a kind of electronic equipment with data operation, store function and network interaction function；? It can be operate in the electronic equipment, provide the software of support for data processing, storage and network interaction.In present embodiment In do not limit the quantity of the server specifically.The server can be a server, can also be several servers, Alternatively, the server cluster that several servers are formed.

It, can be as shown in fig.1, by above system frame, user A be can be convenient, efficiently in a Sample Scenario Ground uses mobile phone freely to be organized as the first client according to the speech habits of oneself, inputs comprising having a single object and customization It is required that voice data or text data as natural language point forms data, it is single efficiently advantageously to complete point；Server then can be with According to the first client received user natural language point forms data generate meet user requirement order；Trade company then can be with Computer is received as the second client, shows that server point list according to entrained by the natural language of user point forms data is believed Order generated is ceased, and is specifically handled according to user's order contents.

Specifically, user A wants sending outside for the caffe american for selecting one glass of month Bark on the net, and wants in the side user A Seeking Truth not sugaring, big coffee not on the rocks.To input the voice data of user's A self-organization as natural language point forms data For.The moon Bark that user A can be clicked to enter in mobile phone (i.e. the first client) sends interface outside, refering to shown in Fig. 2.It clicks The above-mentioned voice input icon sent outside in interface, triggering mobile phone start to acquire the voice data of user.User A can be against mobile phone Microphone directly says the carte content of self-organization: " I want to have a drink mug not sugaring the caffe american of ice is not added ".Wherein, Above-mentioned carte content includes that the desired personalized customization for selecting single object (i.e. " coffee ") and user of user A requires (i.e. " one glass of (quantity) ", " not sugaring ", " not on the rocks ", " American ") mobile phone acquires natural language of the above-mentioned voice data as user A Point forms data, and the natural language point forms data is sent to send outside by cell phone network and is responsible on platform (such as X group takes out) The server of order processing.The order generation method that user A in this way is provided by this specification embodiment can according to oneself Speech habits freely organize to have input include carte content and multiple personal the desired voice data of customization be used as from Right language point forms data, thus efficiently, be readily achieved point single operation.

Certainly, it should be noted that above-mentioned cited user's mode by voice input set self-organization Comprising having a single object and the voice data of personalized customization requirement as natural language point forms data, only one kind is schematically said It is bright.When it is implemented, user can also speech habits according to oneself, operating habit, select self-organization edit package containing a little The text data that single object and personalized customization require is completed a little in a manner of text input as natural language point forms data It is single.In this regard, this specification is not construed as limiting.

In server-side, refering to Fig. 3.Natural language point forms data of the server in the user A for receiving mobile phone transmission Afterwards, word cutting processing first can be carried out to the natural language point forms data, the natural language point forms data of user A is decomposed into following Multiple language construction units: " I ", " wanting to drink ", " one glass ", " mug ", " not sugaring ", " not on the rocks ", " caffe american ".It is right again Above-mentioned multiple language construction units carry out semantics recognition, obtain multiple keywords.For example, available following keyword: " one glass ", " mug ", " not sugaring ", " not on the rocks ", " caffe american ".

In turn, server can be by the spy of the classification option in obtained multiple keywords and preset order scheme of classes Sign word is matched.Specifically, server can be according to the current key word in multiple keywords, in preset order class table The Feature Words of classification option retrieved, filter out from the Feature Words of preset classification option and matched with current key word The Feature Words of the classification option of (the i.e. represented semantic difference degree with current key word is less than threshold level) are closed as current The matching result of keyword.

For example, current key word is " not sugaring ".Server can be preset in order scheme of classes to being previously stored in It is retrieved in the Feature Words of classification option, determines that classification option corresponding with the keyword is " sugariness option ".Further, By semantic analysis, spy is determined from the Feature Words of multiple next stage classification options under above-mentioned " sugariness option " classification option Sign word " sugar-free " semanteme for being characterized be with the keyword " not sugaring " unanimously, determine successful match, and then can will be preset The Feature Words " sugar-free " of classification option are determined as the Feature Words with the matched classification option of current key word " not sugaring ", and will " sugar-free " is determined as the matching result of " not sugaring ".

Wherein, it should be noted that the Feature Words of the classification option in above-mentioned preset order scheme of classes specifically can be Trade company, according to provided commodity or the specific feature of service, has been previously set, and be uploaded to service by the second client Device forms corresponding order scheme of classes by server, and is stored in storage equipment, to make when subsequent progress Keywords matching With.

For example, can multiple classifications first be arranged for the commodity of this larger classification of coffee on a second client in certain cafe The Feature Words of option, such as: " Blue Mountain Coffee ", " Ma Qiduo coffee ", " caffe american ", " espresso coffee " etc..Wherein, above-mentioned every The Feature Words of one classification option are corresponding with a type of coffee provided by the cafe.Further, in order to full The classification of multiple next stage can also be arranged in the personalized customization requirement of sufficient user, the cafe for the coffee of each type Option.Such as be also provided with sugariness option, temperature option, cup type option etc..Wherein, in the classification option of above-mentioned next stage The Feature Words of multiple specific classification options are respectively separately included again.By taking sugariness option as an example, the Feature Words of sugariness option can To include: " sugar-free ", " three points of sugar ", " five points of sugar ", " seven points of sugar ", " very sugared " etc..Wherein, the feature of each sugariness option Word is all corresponding with a kind of sugariness option type.The above-mentioned setting to classification option that second client can acquire the cafe is grasped Make data, and the setting operation data of above-mentioned classification option is sent to server.Server is received from the second client Classification option setting operation data after, the Feature Words of corresponding classification option can be generated according to above-mentioned data, and formed Or more new order scheme of classes, in the database for subsequent calls by the storage of the above order scheme of classes.

According to the matching way similar with above-mentioned identification, the Feature Words for the type option for determining keyword " not sugaring ", clothes Business device can match each keyword in multiple keywords with the Feature Words of preset classification option respectively, obtain more The matching result of a keyword.For example, available: the matching result of keyword " one glass " is " one glass ", keyword " mug " Matching result be " mug ", the matching result of keyword " not sugaring " is " sugar-free ", the matching knot of keyword " caffe american " Fruit is " caffe american ", and the matching result of keyword " not on the rocks " is " no ice ".

Then, server can combine the matching result for multiple keywords that above-mentioned matching obtains, as including user Point single object and customization require user natural language point forms data entrained by point list information, and then it is subsequent can basis Above-mentioned point list information generates the corresponding user's order for meeting user's requirement.

Specifically, server can by the matching result " one glass " of obtained multiple keywords, " mug ", " sugar-free ", " caffe american ", " no ice " are combined according to syntax logic, obtain the first character group understood convenient for people, such as pass through combination Available first character group is " one glass of mug sugar-free is without Iced CaféAmericano ".Wherein, above-mentioned first character group can be accurately The single object of selecting for symbolizing user A is that coffee and user A are: quantity to the multiple personalization customization requirement of the single object It is one glass, cup type is mug, and sugariness is sugar-free, and temperature is no ice, and type of coffee is caffe american.Further, server can To generate the order of user A according to above-mentioned first character group, wherein the order includes the first character group.The order is led to again It crosses network and is sent to the second client for being set to moon Bark side.Server can be provided by this specification embodiment in this way Order generation method accurately have identified user A self-organization setting natural language point forms data entrained by point list Information, and according to above-mentioned point list information generate can accurate characterization go out the point single object of user A and personalized customization requirement is ordered It is single.

In this example, it is also necessary to explanation carries out word cutting processing in natural language point forms data of the server to user, It is subsequent to invalid language in order to reduce when carrying out semantics recognition to multiple language construction units after obtaining multiple language construction units The processing of adopted information improves treatment effeciency, can first be deleted according to the recognition result of semantics recognition only comprising invalid semantic information The language construction unit of (i.e. content requires unrelated with point single object and/or for the customization of single object).For example, language construction Unit " I ", " wanting to drink " can determine the letter that above-mentioned two language construction unit is included according to the recognition result of semantics recognition Breath is all invalid semantic information, can first reject above-mentioned two language construction unit, i.e., subsequent not to upper two language construction lists Member carries out the acquisition of keyword.

In moon Bark side, the moon, the staff of Bark can receive server hair by computer (i.e. the second client) The order of the user A sent.Also, computer can extract the first character group from the order of user A, in the exhibition of computer display screen institute The order shown shows the particular content for showing above-mentioned first character group in interface to the staff of moon Bark.

For example, refering to Fig. 4.The prompt information of new order can be shown on computer screen.The moon, the staff of Bark infused It anticipates to after the prompt information, can show interface into order information by clicking this prompt information.It is shown in order information In interface, there are phone number, the address location of user A in addition to showing, and outside the essential informations such as " caffe american ", " one glass ", Also show that include the first character group content customization requirement, i.e., " customer requirement: one glass of mug sugar-free is without Iced CaféAmericano ". And then the staff of moon Bark accurately can be ready to meet user more according to the point list information of above-mentioned user A for user A The caffe american that kind personalized customization requires.Trade company month Bark can be generated by the order that this specification embodiment provides in this way Method in addition to can obtain relatively simple, basic user select list information (such as caffe american, one glass etc.) other than, moreover it is possible to it is accurate Ground gets the more complicated personalized customization requirement of user A, more so as to accurately be that user A is ready to meet user A The coffee that kind customization requires.

By above-mentioned Sample Scenario as it can be seen that this specification provide order generation method, by allow user according to oneself The input of speech habits self-organization meets natural language point forms data (including voice data and the textual data of oneself speech habits According to), and the keyword in the natural language point forms data of user is obtained to match with preset order scheme of classes, with determination Point list information entrained by the natural language point forms data of user out, and then corresponding user's order is automatically generated, to solve The problem of point of user present in existing method list inconvenience, poor user experience, reaching can be inputted based on user's self-organization Natural language point forms data, automatically identify user point single object and/or customization require, generate meet user requirement order Single effect.

In a Sample Scenario, after server generates corresponding order according to the natural language point forms data of user A, Before order is sent to trade company by server, order can be first sent to the first client by server.First client is receiving To after the order, order can be shown in the first client.The order interface that user can be shown by the first client In particular content confirmation server order generated whether accurately given expression to the order information oneself being intended by.Such as Fruit user determines that the order that server generates is the order for meeting oneself requirement, and user A can show interface by clicking order In the icon that confirms an order the order is confirmed.First client can receive user and indicate the Confirmation of Orders, and User is sent to server to the confirmation instruction of the above order.Server is receiving user to Confirmation of Orders instruction Afterwards, then by the order it is sent to the second client.If the user feels that the order inaccuracy that server generates, at this moment can click Order shows the resetting order icon in interface, and then natural language point forms data can be re-entered by the first client, So that server regenerates order.

In another Sample Scenario, server is obtained to the natural language point forms data voluntarily inputted based on user A Multiple keywords carry out Keywords matching when, in determining the preset order scheme of classes be not present and the keyword In the case where the Feature Words for the classification option matched, it can determine whether that the Keywords matching is unsuccessful, and the keyword is labeled as " to true It is fixed ".

In the present embodiment, the keyword of successful match has corresponding matching result, i.e., with the class of the Keywords matching The Feature Words of mesh option.And to unsuccessful keyword is matched, server does not make an amendment to the content of keyword, is only arranged one A data label " to be determined " is to distinguish the keyword of successful match.Again by the matching result of multiple keywords, and mark It is keyword to be determined together as point list information entrained by natural language point forms data.

Further, subsequent when generating order, the first character group can be generated according to the matching result of multiple keywords, In, first character group is used to characterize the point single object of user's requirement, and/or, customization requirement of the user for point single object； According to keyword to be determined is labeled as, the second character group is generated, wherein second character group is for characterizing user for point The customization to be determined of single object requires (i.e. server is based on the unrecognized customization requirement of preset order scheme of classes)；According to Above-mentioned first character group and the second character group generate corresponding user's order, are sent to the second client.Server will be upper in this way The customization that stating can not determine requires corresponding keyword not make an amendment, and directly passes through user's order in the form of the second character group It is sent to trade company, determination is voluntarily identified according to knowledge, the experience of industry by trade company, avoids the something lost required the customization of user Leakage.

Certainly, it should be noted that it is above-mentioned it is cited will match unsuccessful keyword be labeled as it is to be determined, only one Kind schematically illustrates.When it is implemented, can also be labeled in other way, such as can also will match unsuccessful Keyword is labeled as " can not identify ", " can not determine " etc., as long as can distinguish with successful keyword is identified.It is right It is not construed as limiting in specific notation methods this specification.

For example, trade company month Bark is previously stored in ordering for server in advance that temperature classification option is not arranged for coffee There is no the Feature Words of corresponding classification option to match in the Feature Words of classification option in single scheme of classes with keyword " not on the rocks ". Therefore, it is based on existing preset order scheme of classes, can only obtain the matching result of other keywords, it may be assumed that keyword " one glass " Matching result be " one glass ", the matching result of keyword " mug " is " mug ", and the matching result of keyword " not sugaring " is " sugar-free ", the matching result of keyword " caffe american " are " caffe american ".For keyword " not on the rocks ", due to can not match Function, server do not deal with the keyword, and the keyword is only labeled as " to be determined ".Again by above-mentioned multiple successful match Keyword matching result and be labeled as entrained by the natural language point forms data of keyword to be determined together as user Point list information, to be subsequently generated corresponding order.

When specifically generating user's order, server can be pressed the matching result of the keyword of above-mentioned multiple successful match It is combined according to syntax logic, obtains the first character group；The keyword for being labeled as to be determined is combined, the second character is generated Group；User's order is generated according to above-mentioned first character group and the second character group；User's order is sent to the second client again.It needs It is noted that above-mentioned user's order not only include server it is identified determine be recorded in user in the first character group The point single object of A and part customization require, and determining be recorded in the second character group can not be identified by further comprising server at present User A another part customize require.

In moon Bark side.Computer is after receiving the order of user A of server generation, in addition to showing the first character group The content that is characterized of information outside, can also detect in user's order with the presence or absence of the second character group, determine that the user orders There are after second character group in list, second character group is extracted, and show in interface and open up in the order that computer is shown The related content of second character group is shown.

For example, can be refering to Fig. 5.The computer of month Bark is showing the customization requirement based on the first character group content, i.e., While " customer requirement: one cup of mug sugar-free caffe american ", can also near above-mentioned customer requirement, in a manner of remarks, Being shown with the shallower box of color can not be identified in the second determining character group based on preset order classification list server Hold, i.e., " requirement to be determined: not on the rocks ".Although can not identify determination based on existing preset order classification list server in this way The specific requirement that second character group is characterized out, but keyword included by second character group can directly be transmitted and be showed Trade company.Trade company can be based on domain knowledge and experience, voluntarily identify, determine that the user to be characterized in the second character group wants It asks.It in this example, can be by user although server can not be matched to the Feature Words of classification option corresponding with " not on the rocks " Natural language point forms data in the keyword that can not determine the staff of moon Bark is presented directly to as the second character group, In this way the moon Bark staff can be based on the requirement to be determined shown, it is known that user A is in addition to requiring " one glass of mug sugar-free Without Iced CaféAmericano " outside, it is claimed as well " not on the rocks ", and then can accurately prepare the coffee for meeting user's requirement for user A.

In another Sample Scenario, server can also obtain trade company by the second client send to classification option Operation data is set.Further according to the trade company to the setting operation data of classification option, generation includes the feature of classification option The new order scheme of classes of word, or to being updated in existing order scheme of classes.And then when subsequent progress Keywords matching, The Feature Words that can use the classification option in updated order scheme of classes carry out corresponding Keywords matching.Wherein, above-mentioned At least one of can specifically include to the update of order scheme of classes: increasing the feature of the classification option in order scheme of classes Word, the Feature Words for deleting classification option in order scheme of classes, the Feature Words of classification option etc. in modification order scheme of classes.When So, it should be noted that above-mentioned cited the update to order scheme of classes to be intended merely to this specification reality is better described Apply mode.When it is implemented, can also requirement according to trade company and specific application scenarios, introduce other kinds of update side Formula.In this regard, this specification is without limitation.

For example, certain trade company increases the new taste option of fried chicken: plum taste can be shown on a second client It modifies in the set interface of classification option to the Feature Words of the classification option in the taste option of fried chicken.Specifically, can be with The Feature Words for increasing new classification option are clicked under the taste option of fried chicken, and input the Feature Words of newly-increased taste option: Plum taste.Second client can acquire trade company and operate to the setting operation data of the taste option of fried chicken, and by above-mentioned setting Data are sent to server.Server can increase after receiving above-mentioned setting operation data according to above-mentioned setting operation data Add the Feature Words of the classification option in existing order scheme of classes.Fried chicken taste option i.e. in corresponding order scheme of classes Increase the Feature Words of " plum taste " as new fried chicken taste option in Feature Words.

Further, spy that can targetedly to the classification option in existing order scheme of classes in order to facilitate trade company Sign word is modified, and the second client, can be first from preset time period after receiving trade company to the setting operation of classification option In user's order of (such as in nearest one week), the keyword of the second phrase is extracted, and by the key of extracted second phrase Word shows user.Above-mentioned second phrase is often spy of the server based on the classification option in existing default order scheme of classes User's requirement that sign word can not be identified, be determined.Trade company can be according to the keyword of provided second phrase, targetedly in this way Ground modifies setting to the Feature Words of original classification option, so that server can be based on modifying updated order classification The Feature Words of classification option in table more accurately identify, determine the customization requirement of user.

In another Sample Scenario, in order to guide user organize as far as possible input is effective, server can be more compared with subject to The natural language point forms data for really identifying, determining.In user side, input operation of first client in response user, acquisition Before the natural language point forms data of user, preset leading question first can also be shown to user.Wherein, the leading question is used for User is guided to input satisfactory natural language point forms data, wherein the satisfactory natural language point forms data is It include the natural language point forms data with the preset matched keyword of order scheme of classes.Specifically, above-mentioned leading question can be with It include the Feature Words etc. of the classification option in the preset order scheme of classes.Wherein, the particular content of above-mentioned leading question can To be to be arranged by trade company by the second client self-organization, the feature of classification option can also be set according to trade company by server Word and provided commodity and the specific feature of service automatically generate.

For example, refering to Fig. 6.User A can click to enter on mobile phone the moon Bark when sending interface outside, send outside on interface A plurality of prompt information can first be popped up as leading question, determining include to guide user A to input server as far as possible and can identify There is the natural language point forms data of effective information.Specifically, following prompt information can be popped up in the dialog as guidance Language " joyous drink presence moon Bark, to give me a cup of coffee ", " small shop manager special recommendation Blue Mountain Coffee, caffe american ", " parent, you like It is joyous which kind of? ", " sugar-free is strong, and five points of sugar are palatable, very sugared sweetness ", " parent, which kind of sugariness is suitble to you? ".By in user Before input point forms data, show that above-mentioned leading question can effectively guide user to organize input that can accurately identify determination as far as possible , the natural language for including effective information point forms data.Meanwhile it also playing and providing the reference letter of a list for user's point list Trade company's commodity are carried out the effect of appropriate promotional, further increase user experience by breath.

By above-mentioned Sample Scenario as it can be seen that the order generation method that this specification provides, defeated by permission user's self-organization Enter to meet the natural language point forms data of oneself speech habits, and obtains the keyword in the natural language point forms data of user and come It is matched with preset order scheme of classes, to determine point list information entrained by the natural language point forms data of user, into And corresponding user's order is automatically generated, so that it is inconvenient, poor user experience to solve the point of user present in existing method list Problem is reached the natural language point forms data that can be inputted based on user's self-organization, automatically identifies the point single object of user And/or customization requires, and generates the effect for meeting the order of user's requirement；In server based on the class in existing order scheme of classes The situation that the content that the Feature Words of mesh option characterize Partial key word can not determine will be unable to determining keyword as Two character groups feed back to trade company together with the first character group successfully determined together, so that trade company is according to domain knowledge, warp It tests and voluntarily identifies that user to be determined requires, avoid the omission that the system fixed to user requires；Further, also allow trade company to class Mesh option is configured, and according to trade company to the classification option in the setting operation data more new order scheme of classes of classification option Feature Words improve the accuracy that server determines the single information of point entrained by the natural language point forms data of user, further mention High user experience.

Refering to Fig. 7, this specification embodiment provides a kind of order generation method, wherein this method is applied particularly to put down Platform server-side.When it is implemented, this method may include the following contents:

S71: the natural language point forms data of user is obtained；

S72: word cutting processing is carried out to the natural language point forms data, and according to word cutting treated natural language point list Data obtain multiple keywords；

S73: the multiple keyword will be matched with preset order scheme of classes, and will obtain the natural language point list Point list information entrained by data；

S74: according to point list information entrained by the natural language point forms data, order is generated.

In the present embodiment, the order generation method that this specification embodiment provides specifically can be applied to platform side Responsible order processing server.

Wherein, platform applied by the above order generation method specifically can be shopping platform (such as X is precious), send platform outside (such as certain group takes out), the pre- fixed platform of travelling etc. are also possible to the platform of ordering used inside trade company, reservation platform etc..Specifically When implementation, user can be completed by above-mentioned platform on line to desired purchase or the selection of scheduled commodity, service, and be arranged Corresponding requirements complete point single operation；Platform Server can according to the user's choice with require to generate corresponding order, and will order Single-shot gives trade company；Trade company can receive order by platform, and be that user is ready to meet user's requirement according to order contents Commodity or service, complete user's order.

Certainly, it should be noted that above-mentioned cited Platform Type is intended merely to that this specification implementation is better described Mode.When it is implemented, can also as the case may be and scene requirement, the order generation side that this specification embodiment is provided Method promotes the use of other kinds of scene platform.In this regard, this specification is not construed as limiting.

In the present embodiment, above-mentioned natural language point forms data be specifically understood that for by user according to oneself language Habit, freely organize, input comprising have a single object and/or for single object customization require point forms data.Its In, above-mentioned natural language point forms data specifically can be voice data, be also possible to text data.For above-mentioned natural language point The concrete form of forms data, this specification are not construed as limiting.

In the present embodiment, the natural language point forms data for obtaining user can specifically refer to that server receives first The natural language point forms data of client (such as mobile phone, laptop etc.) acquisition and the user's self-organization input sent.

When it is implemented, user can directly input self-organization by the first client according to oneself speech habits Voice data as natural language point forms data.For example, user can directly say the demand of oneself against mobile microphone: " I wants a super peppery shredded pork with green pepper portioned rice bowl, to add that of meat ".Mobile phone can acquire the above-mentioned voice data of user, And using above-mentioned voice data as the natural language of user point forms data, certain service for taking out platform is sent to by cell phone network Device.To realize that server receives the natural language point forms data of the user from the first client.

In the present embodiment, above-mentioned keyword can be understood as wanting the commodity obtained or service for describing user The vocabulary of content (i.e. point single object) and attributive character.For example, corresponding keyword may include milk tea for milk tea This noun itself, and the vocabulary for describing milk tea attributive character specifically can be related with sugariness vocabulary (such as nothing Sugar, three points of sugar, five points of sugar etc.), vocabulary related with content (such as plus coconut plus pearl plus red bean plus double-skin milk etc.), Vocabulary (such as cuvette, middle cup, mug etc.) related with component or vocabulary related with temperature (such as room temperature, without ice, on the rocks Deng) etc..Certainly, above-mentioned cited keyword is intended merely to that this specification embodiment is better described.When it is implemented, can Other kinds of vocabulary is arranged as above-mentioned keyword according to the specific features of specific application scenarios and commodity or service. In this regard, this specification is not construed as limiting.

In the present embodiment, above-mentioned that word cutting processing is carried out to the natural language point forms data, and handled according to word cutting Natural language point forms data afterwards, obtains multiple keywords, specifically can be understood as server to the natural language point odd number According to word cutting processing is carried out, multiple language construction units are obtained；Semantics recognition is carried out respectively to the multiple language construction unit, with Obtain the multiple keyword.Wherein, it may include selection of the user to single object in above-mentioned multiple keywords, it can also be with It include the requirement of the attributive character of selected single object of user, i.e. the customization requirement for point single object.

In the present embodiment, word cutting processing is carried out in natural language point forms data of the server to user, obtained multiple It is subsequent to invalid semantic information in order to reduce when carrying out semantics recognition to multiple language construction units after language construction unit Processing, improve treatment effeciency, can first be deleted according to the recognition result of semantics recognition only comprising invalid semantic information (i.e. content and Point single object and/or require unrelated word for the customization of single object) language construction unit, or deletion language construction list Invalid word in member, then semantics recognition is carried out to remaining language construction unit, to extract corresponding keyword.In this example, When it is implemented, can be by interjection, modal particle, conjunction etc. as the invalid word for characterizing invalid language message.

Specifically, for example, server in the natural language of the user received selects forms data, " I wants a super peppery green pepper Shredded meat portioned rice bowl, to add meat that " after, can first to natural language point forms data carry out word cutting processing, obtain multiple languages Say structural unit, comprising: " I ", " wanting ", " portion ", " super peppery shredded pork with green pepper portioned rice bowl ", " that add meat ".Root again According to the semanteme of each language construction unit, according to preset rules to the language construction unit or language for only including invalid semantic information Invalid word in speech structural unit is deleted.It can first delete following invalid word or structural unit in this way: " I ", " wanting ", " ", " that ".Again speech recognition is carried out to the language construction unit after the invalid word of rejecting respectively, obtains multiple keys Word, respectively " portion ", " super peppery ", " shredded pork with green pepper portioned rice bowl ", " adding meat ".

In the present embodiment, the Feature Words of the classification option in above-mentioned preset order scheme of classes specifically can be trade company According to the spy of the corresponding classification option of the attributive character sets itself of provided commodity or service content and commodity or service Word is levied, and is uploaded to server, is stored in the storage equipment such as database by server, so as to the tune when carrying out Keywords matching With.

For example, certain cafe can on the second client (such as trade company use computer) first for coffee this compared with major class The Feature Words of multiple classification options are arranged in purpose commodity, such as: " Blue Mountain Coffee ", " Ma Qiduo coffee ", " caffe american ", " meaning Formula coffee " etc..Wherein, the Feature Words of each above-mentioned classification option and a type of coffee pair provided by the cafe It answers.Further, in order to meet the personalized customization requirement of user, which can also be directed to the coffee of each type The classification option of multiple next stage is arranged in coffee again.Such as be additionally provided with sugariness option, temperature option, cup type option etc..Wherein, on State in the classification option of next stage and separately include the Feature Words of multiple specific classification options.By taking sugariness option as an example, sweet tea The Feature Words for spending option can include: " sugar-free ", " three points of sugar ", " five points of sugar ", " seven points of sugar ", " very sugared " etc..Wherein, often The Feature Words of one sugariness option are all corresponding with a kind of sugariness type.Second client can acquire the above-mentioned to class of the cafe The setting operation data of mesh option, and the setting operation data of above-mentioned classification option is sent to server, server can root New order scheme of classes is generated according to above-mentioned setting operation data or existing order scheme of classes is updated.

In the present embodiment, point list information entrained by the point forms data of the natural language of above-mentioned user specifically can wrap Personalized customization requirement containing selected single object of user and user to single object.Above-mentioned single object can be coffee The commodity such as coffee, milk tea or service.Above-mentioned personalized customization requires to can be sugar-free, on the rocks etc..

In the present embodiment, above-mentioned to match the multiple keyword with preset order scheme of classes, obtain institute Point list information entrained by the natural language point forms data of user is stated, when it is implemented, current in multiple keywords to match It, can be by the classification option in the current key word and preset order scheme of classes in the multiple keyword for keyword Feature Words carry out semantic matches, will be determined as current key word with the Feature Words of the matched classification option of the current key word Matching result；The matching result of the multiple keyword is determined as point entrained by the natural language point forms data of the user Single information.

When specifically being matched, can be examined in the Feature Words of preset classification option according to current key word Rope is to determine whether that semantic or semantic difference degree consistent with current key word is less than the spy of the classification option of threshold level Levy word.In the determining Feature Words existed with the semantic congruence of current key word or approximate classification option, successful match is determined, And the Feature Words of the classification option are as the Feature Words with the matched classification option of current key word.

In the manner described above, to following multiple keywords: " portion ", " super peppery ", " shredded pork with green pepper portioned rice bowl ", " adding meat " The matching for carrying out classification option feature word respectively, obtaining corresponding matching result, to be respectively as follows: " one bowl ", " Samsung is peppery " (most high Grade it is peppery), " shredded pork with green pepper portioned rice bowl ", " adding meat "；Using above-mentioned matching result as the single information of point.

In the present embodiment, the above-mentioned point list information according to entrained by the natural language point forms data generates order, When it is implemented, can be according to multiple in the single information of point entrained by the point forms data of natural language described in syntax logical combination The matching result of keyword, to generate the first character group, wherein first character group is used to characterize the point single object of user And/or the customization requirement for single object；Further according to first character group, user's order is generated.And then it can incite somebody to action It include that user's order of the first character group is sent to trade company, so that trade company can be according to the first character group institute in user's order The content of characterization determines selected single object of user, and/or requires for the personalized customization of single object, so as to It is ready to meet commodity or the service of user's requirement for user.

For example, the matching result of multiple keywords is respectively as follows: " one in the single information of point entrained by natural language point forms data Bowl ", " Samsung is peppery " (highest level peppery), " shredded pork with green pepper portioned rice bowl ", " adding meat "；By above-mentioned matching result according to syntax logic It is combined, the first obtained character group can be expressed as " one bowl of Samsung is peppery to add meat shredded pork with green pepper portioned rice bowl ".Wherein, the first word " shredded pork with green pepper portioned rice bowl " in symbol group is used to characterize the point single object of user, and " one bowl ", " Samsung is peppery ", " adding meat " are respectively used to Characterize customization requirement of the user to multiple personalizations of shredded pork with green pepper portioned rice bowl.And then server can be according to above-mentioned first character Group generates corresponding user's order, and is sent to trade company by network.

In one embodiment, above-mentioned to match the multiple keyword with preset order scheme of classes, it obtains Point list information entrained by the natural language point forms data, when it is implemented, may include the following contents: according to lower section Formula determines the matching result of the multiple keyword: will be in the current key word and order scheme of classes in the multiple keyword The Feature Words of classification option matched, will be determined as currently with the Feature Words of the matched classification option of the current key word The matching result of keyword；The matching result of the multiple keyword is determined as entrained by the natural language point forms data The single information of point.

In the present embodiment, by the classification option in the current key word and order scheme of classes in the multiple keyword Feature Words matched, of current key word will be determined as with the Feature Words of the matched classification option of the current key word With as a result, when it is implemented, may include: the classification option according to current key word, in preset order class template table It is retrieved in Feature Words to determine whether there is semantic or semantic difference degree consistent with current key word and be less than or equal to threshold The Feature Words of the classification option of extent value.Determining the Feature Words existed with the classification option of the semantic congruence of current key word When, successful match is determined, and the specific word is determined as the Feature Words with the matched classification option of current key word, by this feature Word is determined as the matching result of current key word.It should be noted that the above-mentioned spy to carry out classification option to current key word It illustrates how to carry out Keywords matching for the matching of sign word, the matching of other keywords in multiple keywords can be joined It reads above with respect to the matched description of current key word, this specification repeats no more.

In one embodiment, the above-mentioned point list information according to entrained by the natural language point forms data, generation are ordered It is single, when it is implemented, may include the following contents: combining more in the single information of point entrained by the natural language point forms data The matching result of a keyword, to generate the first character group, wherein first character group is used to characterize the point single object of user And/or the customization requirement for single object；According to first character group, user's order is generated.

In one embodiment, it is contemplated that since the Feature Words of preset classification option are often limited, it is understood that there may be base The Feature Words of classification option in existing order scheme of classes, for Partial key word can not find can matched classification option spy The case where levying word, at this moment server be can not Direct Recognition go out the user that keyword characterized and require.In order to avoid omitting use Family requires, and the above method is when it is implemented, can also include the following contents: not depositing in determining the preset order scheme of classes In the case where the Feature Words with the classification option of the Keywords matching, determine matching it is unsuccessful, and by it is described matching not at Keyword be labeled as it is to be determined；By the matching result of the keyword, described it be labeled as keyword to be determined and be determined as institute State point list information entrained by natural language point forms data.

In the manner described above, unsuccessful for matching, the keyword of matching result, server are not dealt with, but The keyword for matching unsuccessful keyword and successful match is distinguished by modes such as marks.

In present embodiment, it can will match unsuccessful keyword and be labeled as to be determined, can also will match unsuccessful Keyword be labeled as to be identified or the information such as can not temporarily identify.For specific identification information, this specification is not limited It is fixed.

In one embodiment, it is required in order to avoid omitting the unrecognized user of server, it can will be to be determined Keyword and the matching result that has determined arranges together and generates user's order and be sent to trade company, so that trade company can be based on oneself The industry experience and knowledge of body voluntarily determine that user indicated by keyword to be determined requires.

Specifically, above-mentioned according to the single information of the point, generate user's order, may include the following contents: combination is described certainly The matching result of the keyword in single information is put entrained by right language point forms data, to generate the first character group, described first Character group is used to characterize the point single object of user's requirement, and/or, customization requirement of the user for point single object；According to it is described from It is put in single information entrained by right language point forms data and is labeled as keyword to be determined, generate the second character group, wherein institute The second character group is stated for characterizing user for the customization requirement to be determined of single object；According to first character group, institute The second character group is stated, order is generated.

In one embodiment, in order to mention keyword acquisition accuracy and efficiency, the above-mentioned nature to the user Language point forms data carries out carrying out the natural language point forms data word cutting processing, and according to word cutting treated natural language Point forms data, obtains multiple keywords, when it is implemented, may include the following contents: being handled by word cutting by the user's Natural language point forms data is split as multiple language construction units；Carry out semantic knowledge respectively to the multiple language construction unit Not, to obtain the multiple keyword.

In the present embodiment, the natural language point forms data of the user is split as above by word cutting processing multiple Language construction unit carries out the natural language point forms data to user at fractionation according to syntactic structure when it is implemented, can be Reason, obtains multiple language construction units.It is subsequent in this way to be carried out using language construction unit as specific semantics recognition unit Semantics recognition improves the accuracy rate that keyword is obtained based on semantics recognition.Certainly, it should be noted that above-mentioned cited presses The natural language point forms data for splitting user according to syntactic structure is intended merely to better illustrate this specification embodiment.It is specific real Shi Shi can also as the case may be tear the natural language point forms data of user open using other suitable rules, feature Point.In this regard, this specification is not construed as limiting.

In the present embodiment, in order to improve the semantics recognition efficiency to each language construction unit, reduction was identified Interference in journey can first carry out the processing of invalid word rejecting to each language construction unit.When it is implemented, can be according to tool The corresponding rule of rejecting of the application scenarios setting of body is used as preset rules.Wherein, it rejects in rule and defines invalid word, i.e., be not The word of the attributive character of characterization point single object or description point single object.It can be by interjection, the tone in rule for example, rejecting Word, conjunction are limited to invalid word to be rejected.It can first be rejected in each language construction unit according to rejecting rule in this way Interjection, modal particle, conjunction.Then subsequent to carry out voice knowledge again to the language construction unit after invalid word is eliminated Not, to reduce voice content to be identified, the processing load of server is reduced；And due to eliminating some nothings in advance Imitate the interference of word, it helps improve the accuracy of speech recognition.

In one embodiment, it can also include the following contents when the method is embodied: receive trade company to classification The setting operation data of option；According to the trade company to the setting operation data of classification option, preset order scheme of classes is updated In classification option Feature Words.

In the present embodiment, the Feature Words of above-mentioned classification option specifically can be trade company according to oneself concrete condition, Such as commodity or service provided by trade company particular content and commodity or service specific object feature, pass through second visitor Family end (such as trade company's computer) is configured operation to classification option, the second client can acquire trade company to classification option Setting operation data is simultaneously uploaded to server；Server after receiving above-mentioned trade company to the setting operation data of classification option, New order scheme of classes can be generated according to aforesaid operations data, or existing order scheme of classes is updated, and will be updated Order scheme of classes afterwards is stored in the storage equipment such as database, use when to carry out Keywords matching.

In one embodiment, in order to facilitating trade company to update the spy of the classification option in existing order scheme of classes Word is levied, in order to provide server matches success rate, improves the accuracy of server identification, the method is when it is implemented, may be used also To include the following contents: obtaining trade company to the setting operation data of classification option；Setting according to the trade company to classification option Operation data is updated the order scheme of classes.

In the present embodiment, above-mentioned that the order scheme of classes is updated, when it is implemented, may include with down toward It is one of few: increase the Feature Words of the classification option in order scheme of classes, the Feature Words of deleting classification option in order scheme of classes, Modify the Feature Words etc. of the classification option in order scheme of classes.Certainly, it should be noted that above-mentioned cited update mode is only It is in order to which this specification embodiment is better described.When it is implemented, can also introduce as the case may be except above-mentioned listed Other update modes other than the mode of act are updated order scheme of classes.In this regard, this specification is not construed as limiting.

In the present embodiment, trade company can according to the change of own situation (such as increase new commodity or service, or Person can provide new customization requirement etc.) and order in requirement to be determined, can by the second client to classification option into Row setting operation (such as the Feature Words etc. for increasing new classification option feature word or some original classification option of deletion), the Two clients can acquire trade company to the setting operation data of classification option and be uploaded to server；Server is on receiving After trade company is stated to the setting operation data of classification option, it can be stored according to above-mentioned setting operation data to database etc. is stored in The Feature Words of the classification option in order scheme of classes in equipment are updated, and are based on preset classification option to improve server Feature Words carry out Keywords matching success rate.

In one embodiment, in order to guarantee that the order for being sent to trade company is the order for meeting user's requirement, in basis Point list information entrained by the natural language point forms data, after generating order, the method may include: send the order To the first client；After obtaining the confirmation instruction of the first client, the order is sent to the second client.

Specifically, being sent after server generates corresponding order according to the natural language point forms data of user by order To trade company, the order of generation first first can be sent to the first client by server.First client is receiving the order Afterwards, the order can be shown in the first client.User can pass through information in order interface that the first client is shown Whether middle confirmation server order generated can accurately express the requirement of oneself.If the user determine that the order that server generates It is the order for meeting oneself requirement, user can be by clicking the modes such as the icon that confirms an order in order displaying interface to described Order is confirmed.First client can receive user and indicate Confirmation of Orders, and the confirmation by user to the above order Instruction is sent to server.Server is sent to the second visitor after receiving user to Confirmation of Orders instruction, then by the order Family end.If the user feels that the order inaccuracy that server generates, it can be by clicking the resetting order in order displaying interface The modes such as icon indicate server order inaccuracy generated, and then user can be supplied to the first client and re-enter certainly Right language point forms data, so that server regenerates order.

Therefore the order generation method that this specification embodiment provides, by allowing user's self-organization to input symbol Close the natural language point forms data of oneself speech habits, and obtain the keyword in the natural language point forms data of user come in advance If order scheme of classes matched, to determine point list information entrained by the natural language point forms data of user, so from It is dynamic to generate corresponding user's order, thus solve the problems, such as the point of user present in existing method list inconvenience, poor user experience, Reach can based on user's self-organization input natural language point forms data, automatically identify user point single object and/or Customization requires, and generates the effect for meeting the order of user's requirement；In server based on the classification choosing in existing order scheme of classes The situation that the content that the Feature Words of item characterize Partial key word can not determine, will be unable to determining keyword as the second word Symbol group feeds back to trade company together with the first character group successfully determined together, so as to trade company according to domain knowledge, experience from Row identifies that user to be determined requires, and avoids the omission that the system fixed to user requires；Further, also trade company is allowed to select classification Item is configured, and according to trade company to the feature of the classification option in the setting operation data more new order scheme of classes of classification option Word improves the accuracy that server determines the single information of point entrained by the natural language point forms data of user, further improves User experience.

Refering to Fig. 8, this specification embodiment provides a kind of order processing method, wherein this method is applied particularly to use The first client-side that family uses.When it is implemented, this method may include the following contents:

S81: the data input screen for receiving the natural language point forms data of user is shown；

S82: receiving the natural language point forms data that inputs by the data input screen of user, and by the nature language Speech point forms data is sent to server；

S83: the order that server is generated according to the natural language point forms data is received, and shows the order；

S84: receiving user and indicate the Confirmation of Orders, and user is sent to clothes to Confirmation of Orders instruction Business device.

In the present embodiment, user can be using equipment such as mobile phone, computer, smartwatch as the first client.Specifically When implementation, above-mentioned first client can carry out data interaction with server.User can be in the first client by corresponding Operation input self-organization comprising having a single object and the natural language of personalized customization requirement point forms data, to complete a little It is single；First client then acquires the natural language point forms data of user, and above-mentioned natural language point forms data is sent to service Device；Generate the order for meeting the personalized customization requirement of user according to the natural language point forms data of user by server again, and Order is sent to corresponding trade company's processing.

In the present embodiment, user is when it is implemented, can include to have a single object and/or customization to require with self-organization Voice data as natural language point forms data, corresponding text data can also be organized as natural language point forms data. Concrete form this specification of natural language point forms data is not construed as limiting.The only natural language in the form of voice data below Respective description is carried out for point forms data.Voice data shape is referred to for the natural language point forms data of form of textual data The processing of the natural language point forms data of formula.This specification is not in this regard, repeat.

User can carry out voice input operation in the first client in the present embodiment, so as to the first client termination Receive natural language point forms data of the data of user speech input as user.Wherein, above-mentioned voice input operation specifically can be with It is user in the specified interface that the first client is shown (such as put single interface etc.) to the clicking operation of voice input pointer, Or user has used specified gesture (such as upper screen sliding curtain etc.) etc. in the first client.Certainly, above-mentioned cited user Voice input operation be intended merely to that this specification embodiment is better described.When it is implemented, can also be according to specific feelings Condition and application scenarios use voice input operation of other modes as user.In this regard, this specification is not construed as limiting.

It in the present embodiment, can be as shown in fig.2, user can be in the click in the point list interface that mobile phone be presented Sketch drawing mark if voice inputs is characterized, mobile phone is able to respond the aforesaid operations of user, and then starts the microphone of mobile phone to acquire The voice data of user's self-organization is as natural language point forms data.

In the present embodiment, the first client that user uses is coupled with server by wired or wireless mode. The natural language point forms data of user can be sent to by the first client after the natural language point forms data for collecting user Server, the natural language point forms data of user determined according to the natural language of user point forms data so as to server entrained by The single information of point, and generate corresponding user's order.

In the present embodiment, in order to guarantee that the order for being sent to trade company is the order for meeting user's requirement, in server After generating corresponding order according to the natural language of user point forms data, before order is sent to trade company, server can first by The order of generation is first sent to the first client.First client can open up after receiving the order in the first client Show the order.User can be by confirming server order generated in information in order interface that the first client is shown Whether oneself requirement can accurately be expressed.If the user determine that the order that server generates is the order for meeting oneself requirement, use Family can confirm the order by clicking the modes such as the icon that confirms an order in order displaying interface.First client It can receive user to indicate Confirmation of Orders, and user be sent to server to the confirmation instruction of the above order.Server The second client is sent to after receiving user to Confirmation of Orders instruction, then by the order.If the user feels that server The order inaccuracy of generation can indicate that server is given birth to by clicking the modes such as the resetting order icon in order displaying interface At order inaccuracy, and then user can be supplied to the first client and re-enter natural language point forms data, to service Think highly of newly-generated order.

In one embodiment, that server can accurately identify, effective in order to guide user to input as much as possible Natural language point forms data acquires the nature of user when it is implemented, the first client inputs operation in the voice of response user It before language point forms data, can also be executed according to following procedure: show leading question, wherein the leading question is for guiding user Input satisfactory natural language point forms data, wherein the satisfactory natural language point forms data be include with The natural language point forms data of the preset matched keyword of order scheme of classes.

In one embodiment, above-mentioned leading question specifically can wrap the Feature Words containing multiple classification options.It is logical in this way Cross show include multiple classification options Feature Words leading question can effectively guide user input include with it is preset The natural language point forms data of the keyword of the Feature Words semantic similarity of classification option, and then server can be improved and carry out key The matched success rate of word, improves the accuracy of user's order of server generation, while can also guide user's basis as far as possible The personalized customization requirement of oneself is reasonably arranged in existing service provided by trade company.

Therefore the order processing method that this specification embodiment provides, by supporting user according to the language of itself Habit self-organization input is comprising having a single object and the natural language of personalized customization requirement point forms data, and by above-mentioned nature Language point forms data is sent to server, so that server being capable of the point list according to entrained by the natural language of user point forms data Information generate meets user requirement order, allow user it is more convenient, freely input setting carte content, improve User experience；It also include the leading question of the Feature Words of classification option by displaying, guidance user inputs effective natural language Point forms data, improves the accuracy of the order of the generation of server.

Refering to Fig. 9, this specification embodiment additionally provides a kind of order processing method, wherein this method is applied particularly to The second client-side that trade company uses.When it is implemented, this method may include the following contents:

S91: order is received, wherein the order is what server was generated according to the natural language point forms data of user；

S92: the order is shown；

S93: trade company is received to the Confirmation of Orders operation data, and by the confirmation operation data and is sent to service Device.

In the present embodiment, trade company can be using equipment such as desktop computer, tablet computer, mobile phones as above-mentioned second client End.When it is implemented, above-mentioned second client can carry out data interaction with server.Second client can receive by servicing User's order that device generates, and above-mentioned user's order is parsed, it extracts in user's order for characterizing the point single pair of user As and/or for single object customization require the first character group；And then the display equipment (example of the second client can be passed through Such as mobile phone screen) shown to trade company include the first character group order interface.Trade company can be ordered by what is shown in this way The first character group in single interface recognizes that point single object and/or user required by user are directed to the individual character of the single object Change customization to require, and then order confirmation operations can be carried out by the second client.Second client then can receive trade company pair The Confirmation of Orders operation data, and the confirmation operation data are sent to server, server is then by trade company to order Confirmation operation data be sent to the first client to notify that user trade company is really single.Trade company then can be according to required by user Point single object and user personalized customization requirement, prepare the commodity that meet the requirements or service for user.

For example, trade company can show interface according to the order shown, it can determine the address location of a single user, use The essential informations such as the contact method at family；Further, according to the content of the first character group shown in order interface, Ke Yigeng Add and select single object required by user is precisely determined and be: " shredded pork with green pepper portioned rice bowl ", the customization of user require be: " one bowl Samsung is peppery to add meat ", and then the peppery shredded pork with green pepper portioned rice bowl for adding meat of one bowl of Samsung can be got out for the user, to complete to this It is handled under the line of order.

In one embodiment, the above method is when it is implemented, can also include the following contents:

S1: in the displaying interface of the order for showing, the first character group in order is shown, wherein described first Character group is used to characterize the point single object of user's requirement, and/or, customization requirement of the user for point single object；

Whether S2: detecting in the order includes the second character group, wherein second character group is for characterizing user For the customization requirement to be determined of single object；

S3: in the case where including second character group in determining the order, second character group is shown.

In the present embodiment, server, may be due to the spy of used classification option when carrying out Keywords matching Sign word is limited, and the keyword for causing part of speech to identify can not be matched, and then cannot get corresponding matching result.But Above-mentioned may not include the customization requirement of user by the keyword of successful match yet, in order to avoid omitting the customization of user It is labeled as to be determined it is required that server can will match unsuccessful keyword, is distinguished with the keyword with successful match； It will be labeled as crucial phrase to be determined again and synthesize the second character group, and user is generated according to the first character group and the second character group Order is sent to trade company, determines to be labeled as pass to be determined in the second character group so that trade company is voluntarily identified based on industry experience User indicated by keyword requires, to effectively prevent the omission required user.

In one embodiment, above-mentioned displaying second character group, when it is implemented, may include the following contents: In the displaying interface in the order for showing, second character group is shown in a manner of remarks.Trade company can infuse in this way It anticipates the keyword that can not be determined to the server in the second character group, industry experience and knowledge based on trade company itself voluntarily determine Above-mentioned keyword characterizes customization and requires.Certainly, it should be noted that the mode of above-mentioned cited the second character group of displaying is only It is in order to which this specification embodiment is better described.When it is implemented, other modes exhibition can also be selected as the case may be Show the second character group.In this regard, this specification is not construed as limiting.

In one embodiment, in order to support trade company's (tool of commodity or service provided by trade company as the case may be Appearance and commodity or the attributive character of service in vivo), the Feature Words of the classification option in default order scheme of classes are set, it is described Method can also include the following contents when being embodied: to the set interface for showing classification option；Trade company is received in the classification To the setting operation data of classification option in the set interface of option；Setting operation data of the trade company to classification option is sent to Server, so as to server according to the trade company to the setting operation data more new order scheme of classes of classification option.

In the present embodiment, trade company can pass through the second client (such as trade company's computer) in advance and carry out to classification option Setting operation, the second client can acquire trade company to the setting operation data of classification option and be uploaded to server；Service Device can generate new order after receiving above-mentioned trade company to the setting operation data of classification option according to aforesaid operations data Scheme of classes updates existing order scheme of classes.

In the present embodiment, the existing order scheme of classes of above-mentioned update, when specific implementation may include it is following at least it One: increasing the Feature Words of the classification option in existing order scheme of classes, delete the classification option in existing order scheme of classes Feature Words, the Feature Words of classification option in the existing order scheme of classes of modification etc..Certainly, it should be noted that above-mentioned institute The update mode enumerated is intended merely to that this specification embodiment is better described.When it is implemented, can also be according to specific feelings Other update modes that condition introduces in addition to above-mentioned cited mode are updated order scheme of classes.In this regard, this specification It is not construed as limiting.

Therefore the order processing method that this specification embodiment provides, by supporting trade company according to the specific of itself Situation is configured operation to the spy of classification option, and acquires the setting operation data of trade company so that server can be based on update Order scheme of classes in the Feature Words of classification option identification determination is carried out to the natural language point forms data of acquired user, it is raw Cheng Bingxiang trade company returns to more accurate user's order, thus guarantee that trade company can be accurately obtained the point list information of user, It is ready to meet commodity or the service of user's requirement for user, improves user experience；Also by showing the first character group to trade company, To show that point single object and the customization of user that server identifies require, the second character group is shown to trade company, is not had with server There is the user to be determined identified to require, thereby may be ensured that trade company being capable of natural language that is complete, being accurately obtained user Speech point forms data is entrained to put single information, specifies the requirement of user, provides satisfactory commodity or service for user.

This specification embodiment also provides a kind of server, and above-mentioned service implement body can be used for being responsible for the flat of processing order Platform side can specifically include processor and the memory for storage processor executable instruction, the processing implement body It can be according to instruction execution following steps when implementation: obtaining the natural language point forms data of user；To the natural language point list Data carry out word cutting processing, and according to word cutting treated natural language point forms data, obtain multiple keywords；It will be the multiple Keyword is matched with preset order scheme of classes, obtains point list information entrained by the natural language point forms data；Root According to point list information entrained by the natural language point forms data, order is generated.

In order to more accurately complete above-metioned instruction, refering to fig. 10, this specification additionally provides another specific Server, wherein the server includes network communications port 1001, processor 1002 and memory 1003, above structure It is connected by Internal cable, so that each structure can carry out specific data interaction.Above-mentioned server application is in platform side.

Wherein, the network communications port 1001 obtains the natural language point forms data of user；Send order.

The processor 1002 specifically can be used for natural language point forms data progress word cutting processing, and according to Word cutting treated natural language point forms data, obtains multiple keywords；By the multiple keyword and preset order classification Table is matched, and point list information entrained by the natural language point forms data is obtained；According to the natural language point forms data Entrained point list information generates order.

The memory 1003 specifically can be used for storing the natural language of the user received through network communication interface 1001 Speech point forms data, and the corresponding instruction repertorie of storage.

In the present embodiment, the network communications port 1001 can be is bound from different communication protocol, from And the virtual port of different data can be sent or received.For example, the network communications port can be responsible for carrying out web data No. 80 ports of communication are also possible to No. 21 ports for being responsible for carrying out FTP data communication, can also be and are responsible for carrying out mail data No. 25 ports of communication.In addition, the network communications port can also be the communication interface or communication chip of entity.For example, It can be mobile radio network communication chip, such as GSM, CDMA；It can also be Wifi chip；It can also be bluetooth core Piece.

In the present embodiment, the processor 1002 can be implemented in any suitable manner.For example, processor can be with Take such as microprocessor or processor and storage can by (micro-) processor execute computer readable program code (such as Software or firmware) computer-readable medium, logic gate, switch, specific integrated circuit (Application Specific Integrated Circuit, ASIC), programmable logic controller (PLC) and the form etc. for being embedded in microcontroller.This specification is simultaneously It is not construed as limiting.

In the present embodiment, the memory 1003 may include many levels, in digital display circuit, as long as can save Binary data can be memory；In integrated circuits, the circuit with store function of a not no physical form Also memory, such as RAM, FIFO are；In systems, the storage equipment with physical form is also memory, such as memory bar, TF Card etc..

This specification embodiment also provides a kind of first client, and above-mentioned first client application is in user side, specifically It may include processor and the memory for storage processor executable instruction, the processor can root when being embodied According to instruction execution following steps: showing the data input screen for receiving the natural language point forms data of user；Receive user The natural language point forms data inputted by the data input screen, and the natural language point forms data is sent to service Device；Trade company is received to Confirmation of Orders information, wherein the order is that server is raw according to the natural language point forms data At.

This specification embodiment also provides a kind of second client, and above-mentioned second client application is in trade company side, specifically It may include processor and the memory for storage processor executable instruction, the processor can root when being embodied According to instruction execution following steps: receiving order, wherein the order is that server is raw according to the natural language point forms data of user At；Show the order；Trade company is received to be sent to the Confirmation of Orders operation data, and by the confirmation operation data Server.

This specification embodiment additionally provides a kind of computer storage medium based on above-mentioned method of payment, the computer Storage medium is stored with computer program instructions, is performed realization in the computer program instructions: obtaining the nature of user Language point forms data；Word cutting processing is carried out to the natural language point forms data, and according to word cutting treated natural language point Forms data obtains multiple keywords；The multiple keyword is matched with preset order scheme of classes, obtains the nature Point list information entrained by language point forms data；According to point list information entrained by the natural language point forms data, generation is ordered It is single.

In the present embodiment, above-mentioned storage medium includes but is not limited to random access memory (Random Access Memory, RAM), read-only memory (Read-Only Memory, ROM), caching (Cache), hard disk (Hard Disk Drive, HDD) or storage card (Memory Card).The memory can be used for storing computer program instructions.Network is logical Letter unit can be according to standard setting as defined in communication protocol, for carrying out the interface of network connection communication.

In the present embodiment, the function and effect of the program instruction specific implementation of computer storage medium storage, can To compare explanation with other embodiment, details are not described herein.

Refering to fig. 11, on software view, this specification embodiment additionally provides a kind of order generating means, device tool Body may include construction module below:

First obtains module 1101, specifically can be used for obtaining the natural language point forms data of user；

Second obtains module 1102, specifically can be used for carrying out the natural language point forms data word cutting processing, and root According to word cutting treated natural language point forms data, multiple keywords are obtained；

Matching module 1103 specifically can be used for matching the multiple keyword with preset order scheme of classes, Obtain point list information entrained by the natural language point forms data；

Generation module 1104 specifically can be used for the point list information according to entrained by the natural language point forms data, raw At order

In one embodiment, above-mentioned natural language point forms data can specifically include: voice data and/or textual data According to etc..It should be noted that above-mentioned cited voice data and text data are that one kind schematically illustrates, should not constitute Improper restriction to this specification.

In one embodiment, above-mentioned matching module 1103 is when it is implemented, can be according to following procedure, described in determination Point list information entrained by natural language point forms data: by the keyword respectively with the class in the preset order scheme of classes The Feature Words of mesh option carry out semantic matches, and determining in the preset order scheme of classes whether there is and the Keywords matching Classification option Feature Words；There is the classification option with the Keywords matching in determining the preset order scheme of classes Feature Words in the case where, determine successful match, and the Feature Words of the classification option with the Keywords matching are determined as closing The matching result of keyword；The matching result of the keyword is determined as the letter of point list entrained by the natural language point forms data Breath.

In one embodiment, above-mentioned generation module 1104 is when it is implemented, may include following structural unit:

Assembled unit specifically can be used for combining the key in the single information of point entrained by the natural language point forms data The matching result of word, to generate the first character group, first character group is used to characterize the point single object of user's requirement, and/or, Customization requirement of the user for point single object；

Generation unit specifically can be used for generating order according to first character group.

In one embodiment, above-mentioned matching module 1103 is when it is implemented, can be also used for by the keyword Semantic matches are carried out with the Feature Words of the classification option in the preset order scheme of classes respectively, determine the preset order With the presence or absence of with after the Feature Words of the classification option of the Keywords matching in scheme of classes, the preset order classification is being determined In the case where the Feature Words with the classification option of the Keywords matching are not present in table, determine that matching is unsuccessful, and will be described Matching not at keyword be labeled as it is to be determined；By the matching result of the keyword, described it is labeled as keyword to be determined It is determined as point list information entrained by the natural language point forms data.

In one embodiment, above-mentioned generation module 1104 is when it is implemented, can be also used for combining the natural language The matching result of the keyword in single information is put entrained by speech point forms data, to generate the first character group, first character The point single object that group is required for characterizing user, and/or, customization requirement of the user for point single object；According to the natural language The keyword to be determined that is labeled as in single information is put entrained by speech point forms data, generates the second character group, wherein described the Two character groups are used to characterize user for the customization requirement to be determined of point single object；According to first character group, described Two character groups generate order.

In one embodiment, above-mentioned second module 1102 is obtained when it is implemented, may include following structural unit:

Word cutting unit specifically can be used for carrying out word cutting processing to the natural language point forms data, obtain multiple language Structural unit；

Semantics recognition unit specifically can be used for carrying out semantics recognition respectively to the multiple language construction unit, to obtain Take the multiple keyword.

In one embodiment, the above order generating means further include order scheme of classes update module, can specifically be used In: trade company is obtained to the setting operation data of classification option；According to the trade company to the setting operation data of classification option, update The preset order scheme of classes.

In one embodiment, the above order scheme of classes update module when it is implemented, can according to it is following at least it The Feature Words of classification option in a pair of order scheme of classes are updated: increasing the spy of the classification option in order scheme of classes Levy word, the Feature Words of classification option etc. in the Feature Words of deleting classification option in order scheme of classes, modification order scheme of classes. Certainly, it should be noted that above-mentioned cited update mode is that one kind schematically illustrates.It should not constitute to this specification Improper restriction.

It should be noted that unit, device or module etc. that above-described embodiment illustrates, specifically can by computer chip or Entity is realized, or is realized by the product with certain function.For convenience of description, it describes to divide when apparatus above with function It is described respectively for various modules.It certainly, can be the function of each module in same or multiple softwares when implementing this specification And/or realized in hardware, the module for realizing same function can also be realized by the combination of multiple submodule or subelement etc..With Upper described Installation practice is only schematical, for example, the division of the unit, only a kind of logic function is drawn Point, there may be another division manner in actual implementation, such as multiple units or components may be combined or can be integrated into separately One system, or some features can be ignored or not executed.Another point, shown or discussed mutual coupling or straight Connecing coupling or communication connection can be through some interfaces, and the indirect coupling or communication connection of device or unit can be electrical property, Mechanical or other forms.

Therefore the order generating means that this specification embodiment provides, module, which is obtained, by first obtains user's root It is obtained according to the natural language point forms data that the speech habits self-organization of itself inputs, and by the second acquisition module and matching module Take the keyword in the natural language point forms data of family, and by the classification option in above-mentioned keyword and preset order scheme of classes Feature Words matched, to determine point list information entrained by the natural language point forms data of user, and then automatically generate Corresponding user's order reaches energy to solve the problems, such as the point of user present in existing method list inconvenience, poor user experience Enough natural language point forms datas inputted based on user's self-organization, the point single object and/or customization for automatically identifying user are wanted It asks, generates the effect for meeting the order of user's requirement.

Although being based on routine or nothing present description provides the method operating procedure as described in embodiment or flow chart Creative means may include more or less operating procedure.The step of enumerating in embodiment sequence is only numerous steps One of rapid execution sequence mode does not represent and unique executes sequence.When device or client production in practice executes, Can be executed according to embodiment or the execution of method shown in the drawings sequence or parallel (such as parallel processor or multithreading The environment of processing, even distributed data processing environment).The terms "include", "comprise" or its any other variant are intended to Cover non-exclusive inclusion, so that the process, method, product or the equipment that include a series of elements not only include those Element, but also including other elements that are not explicitly listed, or further include for this process, method, product or setting Standby intrinsic element.In the absence of more restrictions, being not precluded is including process, method, the product of the element Or there is also other identical or equivalent elements in equipment.The first, the second equal words are used to indicate names, and are not offered as appointing What specific sequence.

It is also known in the art that other than realizing controller in a manner of pure computer readable program code, it is complete Entirely can by by method and step carry out programming in logic come so that controller with logic gate, switch, specific integrated circuit, programmable Logic controller realizes identical function with the form for being embedded in microcontroller etc..Therefore this controller is considered one kind Hardware component, and the structure that the device for realizing various functions that its inside includes can also be considered as in hardware component.Or Person even, can will be considered as realizing the device of various functions either the software module of implementation method can be hardware again Structure in component.

This specification can describe in the general context of computer-executable instructions executed by a computer, such as journey Sequence module.Generally, program module include routines performing specific tasks or implementing specific abstract data types, programs, objects, Component, data structure, class etc..This specification can also be practiced in a distributed computing environment, in these distributed computing rings In border, by executing task by the connected remote processing devices of communication network.In a distributed computing environment, program mould Block can be located in the local and remote computer storage media including storage equipment.

As seen through the above description of the embodiments, those skilled in the art can be understood that this specification It can realize by means of software and necessary general hardware platform.Based on this understanding, the technical solution of this specification Substantially the part that contributes to existing technology can be embodied in the form of software products in other words, the computer software Product can store in storage medium, such as ROM/RAM, magnetic disk, CD, including some instructions are used so that a computer Equipment (can be personal computer, mobile terminal, server or the network equipment etc.) execute each embodiment of this specification or Method described in certain parts of person's embodiment.

Each embodiment in this specification is described in a progressive manner, the same or similar portion between each embodiment Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.This specification can be used for In numerous general or special purpose computing system environments or configuration.Such as: personal computer, server computer, handheld device Or portable device, laptop device, multicomputer system, microprocessor-based system, set top box, programmable electronics set Standby, network PC, minicomputer, mainframe computer, distributed computing environment including any of the above system or equipment etc..

Although depicting this specification by embodiment, it will be appreciated by the skilled addressee that there are many become for this specification Shape and the spirit changed without departing from this specification, it is desirable to which the attached claims include these deformations and change without departing from this The spirit of specification.

Claims (17)

1. a kind of order generation method, which comprises

Obtain the natural language point forms data of user；

Word cutting processing is carried out to the natural language point forms data, and according to word cutting treated natural language point forms data, is obtained Take multiple keywords；

The multiple keyword is matched with preset order scheme of classes, is obtained entrained by the natural language point forms data Point list information；

According to point list information entrained by the natural language point forms data, order is generated.

2. according to the method described in claim 1, natural language point forms data includes at least one of: voice data, Text data.

3. being obtained according to the method described in claim 1, the multiple keyword is matched with preset order scheme of classes Point list information entrained by the natural language point forms data, comprising:

The keyword is subjected to semantic matches with the Feature Words of the classification option in the preset order scheme of classes respectively, really With the presence or absence of the Feature Words with the classification option of the Keywords matching in the fixed preset order scheme of classes；

There is the case where Feature Words with the classification option of the Keywords matching in determining the preset order scheme of classes Under, determine successful match, and the Feature Words of the classification option with the Keywords matching are determined as to the matching result of keyword；

The matching result of the keyword is determined as point list information entrained by the natural language point forms data.

4. according to the method described in claim 3, the point list information according to entrained by the natural language point forms data, generation are ordered It is single, comprising:

The matching result of the keyword in the single information of point entrained by the natural language point forms data is combined, to generate the first word Symbol group, first character group are used to characterize the point single object of user's requirement, and/or, user wants for the customization of point single object It asks；

According to first character group, order is generated.

5. according to the method described in claim 3, by the keyword respectively with the class in the preset order scheme of classes The Feature Words of mesh option carry out semantic matches, and determining in the preset order scheme of classes whether there is and the Keywords matching Classification option Feature Words after, the method also includes:

There is no the feelings with the Feature Words of the classification option of the Keywords matching in determining the preset order scheme of classes Under condition, determine matching it is unsuccessful, and by it is described matching not at keyword be labeled as it is to be determined；

By the matching result of the keyword, described it be labeled as keyword to be determined and be determined as the natural language point forms data Entrained point list information.

6. according to the method described in claim 5, the point list information according to entrained by the natural language point forms data, generation are ordered It is single, comprising:

The matching result of the keyword in the single information of point entrained by the natural language point forms data is combined, to generate the first word Symbol group, first character group are used to characterize the point single object of user's requirement, and/or, user wants for the customization of point single object It asks；

It is labeled as keyword to be determined in the single information of the point according to entrained by the natural language point forms data, generates second Character group, wherein second character group is used to characterize user for the customization requirement to be determined of point single object；

According to first character group, second character group, order is generated.

7. according to the method described in claim 1, to the natural language point forms data carry out word cutting processing, and according to word cutting at Natural language point forms data after reason, obtains multiple keywords, comprising:

Word cutting processing is carried out to the natural language point forms data, obtains multiple language construction units；

Semantics recognition is carried out respectively to the multiple language construction unit, to obtain the multiple keyword.

8. according to the method described in claim 1, before the multiple keyword is matched with preset order scheme of classes, The method also includes:

Trade company is obtained to the setting operation data of classification option；

According to the trade company to the setting operation data of classification option, the preset order scheme of classes is updated.

9. according to the method described in claim 8, updating the preset order scheme of classes includes at least one of: increasing institute It states the Feature Words of the classification option in preset order scheme of classes, delete classification option in the preset order scheme of classes The Feature Words of Feature Words, classification option in the modification preset order scheme of classes.

10. a kind of order processing method, which comprises

Show the data input screen for receiving the natural language point forms data of user；

The natural language point forms data that user is inputted by the data input screen is received, and the natural language point is singular According to being sent to server；

The order that server is generated according to the natural language point forms data is received, and shows the order；

It receives user to indicate the Confirmation of Orders, and user is sent to server to Confirmation of Orders instruction.

11. according to the method described in claim 10, defeated for receiving the data of the natural language point forms data of user showing After entering interface, the method also includes:

Showing leading question, wherein the leading question is used to that user to be guided to input satisfactory natural language point forms data, In, the satisfactory natural language point forms data be include nature with the preset matched keyword of order scheme of classes Language point forms data.

12. according to the method for claim 11, the leading question includes the classification in the preset order scheme of classes The Feature Words of option.

13. a kind of order processing method, which comprises

Receive order, wherein the order is what server was generated according to the natural language point forms data of user；

Show the order；

It receives trade company and is sent to server to the Confirmation of Orders operation data, and by the confirmation operation data.

14. the method according to claim 11, the method also includes:

Show the set interface of classification option；

Trade company is received in the set interface of the classification option to the setting operation data of classification option；

Setting operation data of the trade company to classification option is sent to server, wherein setting of the trade company to classification option Operation data is used for server update order scheme of classes.

15. a kind of order generating means, described device include:

First obtains module, for obtaining the natural language point forms data of user；

Second obtain module, for the natural language point forms data carry out word cutting processing, and according to word cutting treated from Right language point forms data, obtains multiple keywords；

Matching module obtains the natural language for matching the multiple keyword with preset order scheme of classes Point list information entrained by point forms data；

Generation module generates order for the point list information according to entrained by the natural language point forms data.

16. a kind of server, including processor and for the memory of storage processor executable instruction, the processor is held The step of any one of claims 1 to 9 the method is realized when row described instruction.

17. a kind of computer readable storage medium is stored thereon with computer instruction, described instruction, which is performed, realizes that right is wanted The step of seeking any one of 1 to 9 the method.