CN109151746B - Remote answering method and system - Google Patents
Remote answering method and system Download PDFInfo
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- CN109151746B CN109151746B CN201811172174.0A CN201811172174A CN109151746B CN 109151746 B CN109151746 B CN 109151746B CN 201811172174 A CN201811172174 A CN 201811172174A CN 109151746 B CN109151746 B CN 109151746B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
Abstract
The invention provides a remote answering method and a system, wherein the method comprises the following steps: the method comprises the steps that a first terminal detects whether an incoming call is received on the first terminal; when detecting that an incoming call is incoming, the first terminal acquires the incoming call number of the incoming call on the first terminal; sending a call request and an incoming call number to a first forwarding device; the first forwarding device receives the call request and the incoming call number and sends the call request and the incoming call number to the second forwarding device through the Internet; the second forwarding device receives and sends a call request and an incoming call number to the second terminal; the second forwarding device and/or the second terminal prompt the incoming call according to the call request; when detecting that a call operation instruction is input, the second forwarding device acquires the call operation instruction; when the call operation instruction is an answering instruction, the second forwarding device sends the answering instruction to the first forwarding device through the Internet; the first forwarding device receives and sends an answering instruction to the first terminal; the first terminal receives an answering instruction; and (5) the incoming call is connected.
Description
Technical Field
The invention relates to the technical field of electronics, in particular to a remote answering method and a remote answering system.
Background
Due to the different demands on the work, more and more users may have a plurality of different telephone numbers and mobile communication devices. When a user is inconvenient to carry a plurality of mobile communication devices at the same time and does not want to miss incoming call information on any one mobile communication device, for example, when the user needs to go out of country, only one device may be carried out of country, and other devices are left in country. But the user does not want to miss the incoming call information on the domestic equipment. In the prior art, the user may go to a communication carrier to handle a call forwarding service, and the carrier automatically forwards incoming call information on one phone number to another phone number.
If a scheme for forwarding a call by an operator is not adopted, no technical scheme in the prior art can solve the problem of how to remotely answer the call by a user when equipment receiving the call is not near the user.
Disclosure of Invention
The present invention is directed to solving the above problems.
The invention mainly aims to provide a remote answering method and a remote answering system.
In order to achieve the purpose, the technical scheme of the invention is realized as follows:
one aspect of the present invention provides a remote answering method, including: the method comprises the steps that a first terminal detects whether an incoming call is received on the first terminal; when the first terminal detects that an incoming call comes in, acquiring the incoming call number of the incoming call on the first terminal; the first terminal sends a call request and the incoming call number to a first forwarding device; the first forwarding device receives the call request and the incoming call number and sends the call request and the incoming call number to a second forwarding device through the Internet; the second forwarding device receives and sends the call request and the incoming call number to a second terminal; the second terminal receives the call request and the incoming call number; the second forwarding device and/or the second terminal prompt the incoming call according to the call request; the second forwarding device detects whether a call operation instruction is input in real time; when the second forwarding device detects that a call operation instruction is input, acquiring the call operation instruction; when the call operation instruction is an answering instruction, the second forwarding device sends the answering instruction to the first forwarding device through the internet; the first forwarding device receives and sends the answering instruction to the first terminal; the first terminal receives the answering instruction; the incoming call is connected, the voice data from the incoming call number is acquired, and the voice data from the incoming call number is sent to the first forwarding device; the first forwarding device receives and sends the voice data from the incoming call number to the second forwarding device through the internet; the second forwarding device receives and sends the voice data from the incoming call number to the second terminal; the second terminal receives the voice data from the incoming call number and prompts the voice data from the incoming call number; the second terminal collects voice data input on the second terminal and sends the voice data to the second forwarding device; the second forwarding device receives and sends the collected voice data to the first forwarding device through the internet; the first forwarding device receives and sends the collected voice data to the first terminal; the first terminal receives the collected voice data and sends the voice data to an incoming call terminal corresponding to the incoming call number; when the call operation instruction is a hang-up instruction, the second forwarding device sends the hang-up instruction to the first forwarding device through the internet; the first forwarding device receives and sends the hang-up instruction to the first terminal; and the first terminal receives the hang-up instruction and hangs up the incoming call.
And the first forwarding device and the second forwarding device relay data interacted through the Internet by a server.
When the second forwarding device detects that a call operation instruction is input, the second forwarding device acquires the call operation instruction, and the method includes: and when the second forwarding device detects that the call operation instruction is input on the second forwarding device, the call operation instruction input on the second forwarding device is acquired.
When the second forwarding device detects that a call operation instruction is input, the second forwarding device acquires the call operation instruction, and the method includes: and when the second forwarding device detects that a call operation instruction is input on the second terminal, the call operation instruction input on the second terminal is acquired.
When the second forwarding device receives and sends the call request and the incoming call number to the second terminal, the second forwarding device also sends the call request and the incoming call number to a third terminal; the third terminal prompts the incoming call according to the call request; and after the second forwarding device acquires the call operation instruction input on the second terminal, ending the related processing of the incoming call on the third terminal.
Another aspect of the present invention provides a remote answering system, including: the system comprises a first terminal, a second terminal and a third terminal, wherein the first terminal is used for detecting whether an incoming call is received on the first terminal; when an incoming call is detected, acquiring the number of the incoming call on the first terminal; sending a call request and the incoming call number to a first forwarding device; the first forwarding device is used for receiving the call request and the incoming call number and sending the call request and the incoming call number to the second forwarding device through the Internet; the second forwarding device is used for receiving and sending the call request and the incoming call number to a second terminal; the second terminal is used for receiving the call request and the incoming call number; the second forwarding device is further configured to prompt the incoming call according to the call request, and/or the second terminal is further configured to prompt the incoming call according to the call request; the second forwarding device is also used for detecting whether a call operation instruction is input in real time; when the input of a call operation instruction is detected, acquiring the call operation instruction; when the call operation instruction is an answering instruction, sending the answering instruction to the first forwarding device through the Internet; the first forwarding device is further configured to receive and send the answering instruction to the first terminal; the first terminal is also used for receiving the answering instruction; the incoming call is connected, the voice data from the incoming call number is acquired, and the voice data from the incoming call number is sent to the first forwarding device; the first forwarding device is also used for receiving and sending the voice data from the incoming call number to the second forwarding device through the Internet; the second forwarding device is further configured to receive and send the voice data from the incoming call number to the second terminal; the second terminal is also used for receiving the voice data from the incoming call number and prompting the voice data from the incoming call number; voice data input on the second terminal is collected and sent to the second forwarding device; the second forwarding device is also used for receiving and sending the collected voice data to the first forwarding device through the Internet; the first forwarding device is further configured to receive and send the acquired voice data to the first terminal; the first terminal is also used for receiving the collected voice data and sending the voice data to the incoming call terminal corresponding to the incoming call number; the second forwarding device is further configured to send the hangup instruction to the first forwarding device through the internet when the call operation instruction is a hangup instruction; the first forwarding device is further configured to receive and send the hang-up instruction to the first terminal; and the first terminal is also used for receiving the hang-up instruction and hanging up the incoming call.
The first forwarding device is also used for forwarding data interacted with the second forwarding device through the internet by means of a server.
The second forwarding device is specifically configured to acquire a call operation instruction input on the second forwarding device when detecting that the call operation instruction is input on the second forwarding device.
The second forwarding device is specifically configured to acquire the call operation instruction input on the second terminal when detecting that the call operation instruction is input on the second terminal.
The second forwarding device is further configured to send the call request and the incoming call number to a third terminal when receiving and sending the call request and the incoming call number to the second terminal; the third terminal is further used for prompting the incoming call according to the call request; the second forwarding device is further configured to end the relevant processing of the incoming call on the third terminal after the call operation instruction input on the second terminal is obtained.
According to the technical scheme provided by the invention, the remote answering method and the remote answering system provided by the invention have the advantages that after the first terminal receives the incoming call from the calling party, the first terminal sends the relevant information of the incoming call to the second terminal which is located remotely through the internet by means of the first forwarding device and the second forwarding device, so that the called party can realize the call processing such as answering and hanging up of the incoming call on the second terminal or the second forwarding device. The called user can remotely answer or hang up the incoming call on the first terminal on the second terminal, and compared with the prior art that the call transfer operation can be realized only by means of an operator, the remote answering method and the system provided by the embodiment are a novel remote call processing method and a novel remote call processing system, and the incoming call on the first terminal can also be remotely answered on the second terminal without the transfer operation of the operator.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings needed to be used in the description of the embodiments are briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on the drawings without creative efforts.
Fig. 1 is a flowchart of a remote answering method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a remote answering system according to an embodiment of the present invention;
fig. 3 is another schematic structural diagram of the remote listening system provided in this embodiment.
Detailed Description
The technical solutions in the embodiments of the present invention are clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present invention without making any creative effort, shall fall within the protection scope of the present invention.
In the description of the present invention, it is to be understood that the terms "center", "longitudinal", "lateral", "up", "down", "front", "back", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on those shown in the drawings, and are used only for convenience in describing the present invention and for simplicity in description, and do not indicate or imply that the referenced devices or elements must have a particular orientation, be constructed and operated in a particular orientation, and thus, are not to be construed as limiting the present invention. Furthermore, the terms "first," "second," and the like are used for descriptive purposes only and are not to be construed as indicating or implying a relative importance or quantity or location.
In the description of the present invention, it should be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "connected," and "connected" are to be construed broadly, e.g., as meaning either a fixed connection, a removable connection, or an integral connection; can be mechanically or electrically connected; they may be connected directly or indirectly through intervening media, or they may be interconnected between two elements. The specific meanings of the above terms in the present invention can be understood in specific cases to those skilled in the art.
Embodiments of the present invention will be described in further detail below with reference to the accompanying drawings.
Fig. 1 shows a flowchart of a remote listening method, and as shown in fig. 1, the remote listening method provided in this embodiment includes:
101. whether an incoming call is received on the first terminal or not; when the first terminal detects that an incoming call comes in, acquiring the incoming call number of the incoming call on the first terminal;
in this embodiment, the first terminal may be a mobile terminal such as a mobile phone, a tablet computer, and a fixed-line telephone.
The calling number can be a mobile phone number, a fixed phone number and other communication numbers.
In this embodiment, an incoming call from a calling party is directly dialed to a first terminal, which is a terminal of a called party.
It should be noted that, in this embodiment, the first terminal and the second terminal both belong to a terminal on the called party side, and the incoming call directly dialed to the first terminal comes from a terminal on the calling party side.
In this embodiment, the first terminal is a terminal far from the user, and is not a terminal carried by the user, and the user is also not convenient to directly operate the terminal.
102. The first terminal sends a call request and the incoming call number to a first forwarding device;
as an optional implementation manner of this embodiment, the first terminal and the first forwarding device perform data communication by using a bluetooth communication protocol. For example, when the first terminal and the first forwarding device both support bluetooth HFP (Hands-free Profile), the first terminal communicates with the first forwarding device using the bluetooth HFP protocol.
In this embodiment, the first terminal and the first forwarding device may be located at different positions, and the distance between the first terminal and the first forwarding device is ensured to be able to realize normal communication, for example, when the first terminal and the first forwarding device adopt the bluetooth HFP protocol, the distance between the first terminal and the first forwarding device does not exceed the communication distance supported by bluetooth communication.
In this embodiment, when the first terminal and the first forwarding device perform data interaction by using the bluetooth HFP protocol, and receive an incoming call on the first terminal, the first forwarding device may obtain incoming call information on the first terminal synchronously. For example, the first terminal may receive an incoming call and display the incoming call number, and the first forwarding device may also synchronously display the incoming call number after acquiring the call request and the incoming call number.
103. The first forwarding device receives the call request and the incoming call number and sends the call request and the incoming call number to a second forwarding device through the Internet;
in this embodiment, data interactive transmission is realized between the first forwarding device and the second forwarding device through the internet, where the internet includes, but is not limited to, mobile communication networks such as 2G, 3G, and 4G, and WIFI networks.
In this embodiment, the first forwarding device and the second forwarding device may use a VOIP (Voice over Internet Protocol) call Protocol to establish a Voice session link, and transmit the call request and the incoming call number on the Voice session link, and after the subsequent incoming call is connected, continue to transmit all Voice data that need to be interactively transmitted in the incoming call process on the Voice session link.
In a specific implementation, a network address (e.g., an IP address) of the second forwarding device may be pre-configured on the first forwarding device, for example, the called user pre-inputs the IP address of the second forwarding device on the first forwarding device and sets a forwarding correspondence; after receiving the call request and the incoming call number, the first forwarding device can acquire the IP address of the second forwarding device according to the forwarding corresponding relation, and sends the call request and the incoming call number to the second forwarding device through the Internet based on the IP address of the second forwarding device.
In this embodiment, the first forwarding device transmits the incoming call information on the first terminal to the second forwarding device through the internet, so that the subsequent second forwarding device can conveniently transmit the incoming call information to the second terminal, and when the first terminal and the second terminal are located at different physical positions, especially when the distance is long, data transmission is performed by means of the first forwarding device and the second forwarding device and the internet, so that the incoming call information on the first terminal is synchronously transmitted to the second terminal.
104. The second forwarding device receives and sends the call request and the incoming call number to a second terminal;
in this embodiment, the second forwarding device and the second terminal perform data communication by using a bluetooth communication protocol or a data line or a WIFI wireless network.
The second terminal may include, but is not limited to: a mobile communication terminal, a vehicle-mounted communication terminal, a Bluetooth headset or a wired headset and the like. The second terminal is a terminal close to the user and can be directly operated by the user, for example, the second terminal can be a terminal carried around.
For example, when the second terminal is a vehicle-mounted call terminal, the second terminal and the second forwarding device may be connected through communication methods such as bluetooth, a data line, and a WIFI network. Specifically, when the communication is implemented, the second terminal and the second forwarding device may communicate using a bluetooth HFP protocol, an Android Auto protocol, or an apple display protocol.
For another example, when the second terminal is a bluetooth headset, the second terminal and the second forwarding device may communicate using HFP/HSP protocol.
For another example, when the second terminal is a wired headset, the audio connector of the second terminal is inserted into the audio interface of the second forwarding device to implement communication.
In this embodiment, the second terminal and the second forwarding device may be located at different positions, and the distance between the second terminal and the second forwarding device is ensured to be able to realize normal communication, for example, when the second terminal and the second forwarding device adopt a bluetooth or WIFI network to realize communication, the distance between the second terminal and the second forwarding device does not exceed a communication distance supported by the bluetooth communication or the WIFI network, and as another example, when the second terminal and the second forwarding device adopt a data line to realize communication connection, the distance between the second terminal and the second forwarding device cannot exceed the maximum length supported by the data line.
In this embodiment, the first terminal and the second terminal may be terminals of the same user, and the first terminal and the second terminal are located in different places. For example, when it is inconvenient for a user to carry a first terminal and a second terminal at the same time, the first terminal is placed at one place (e.g., home), the second terminal is carried to another place (e.g., company or abroad), and the like.
Through the above-mentioned step 101 and step 104, when there is an incoming call incoming on the first terminal, the first forwarding device obtains the call request and the incoming call number of the incoming call, and forwards the call request and the incoming call number to the second forwarding device through the internet, and the second forwarding device receives the call request and sends the call request and the incoming call number to the second terminal, and the second terminal can synchronously receive the relevant information of the incoming call on the first terminal. In this embodiment, the first terminal can send the relevant information of the incoming call to the second terminal through the internet by means of the first forwarding device and the second forwarding device, so that the second terminal can synchronously obtain the relevant information of the incoming call on the first terminal, the scheme is a novel scheme for realizing remote answering of the incoming call, and the transmission of the incoming call information is realized without adopting call forwarding through an operator in the prior art.
105. The second terminal receives the call request and the incoming call number; the second forwarding device and/or the second terminal prompt the incoming call according to the call request;
in this embodiment, the second forwarding device may prompt the incoming call according to the call request in the following implementation manner: the second forwarding device displays an incoming call interface, and displays an incoming call number or a calling party name corresponding to the incoming call number on the incoming call interface; or the second forwarding device plays an incoming call prompt voice which is used for prompting an incoming call number or a calling party name corresponding to the incoming call number; or the second forwarding device prompts the user that the incoming call is accessed through vibration or ringing; or any combination of the above implementations. And are not intended to be limiting herein.
In this embodiment, the second terminal prompts the incoming call according to the call request in the following manner: the second terminal displays an incoming call interface, and displays an incoming call number or a calling party name corresponding to the incoming call number on the incoming call interface; or the second terminal plays an incoming call prompt voice which is used for prompting an incoming call number or a calling party name corresponding to the incoming call number; or the second terminal prompts the user that the incoming call is accessed through vibration or ringing; or any combination of the above implementations. And are not intended to be limiting herein.
In this embodiment, the second forwarding device and the second terminal may prompt the incoming call at the same time, or only any one of the second forwarding device and the second terminal may prompt the incoming call. The setting can be specifically performed according to the actual application requirements, and is not limited herein.
In this embodiment, the second forwarding device and the second terminal may prompt the incoming call in the same implementation manner, may also prompt the incoming call in different implementation manners, and may specifically be set according to the actual application requirements, which is not limited herein.
In this embodiment, the second terminal and the second forwarding device prompt the incoming call at the same time, so that the user can select any device which is convenient to answer from the second terminal and the second forwarding device to answer the incoming call.
In this embodiment, the second forwarding device may further be connected to a plurality of second terminals, and at this time, the plurality of second terminals may prompt the incoming call at the same time, so that the user may select one second terminal that is convenient to answer to process the incoming call.
The incoming call is prompted by the second forwarding device and/or the second terminal, so that the incoming call on the first terminal is synchronized to the second terminal or the second forwarding device for prompting, a user can acquire the information related to the incoming call on the first terminal on the second terminal or the second forwarding device, and the user can conveniently process the incoming call in time through the second terminal or the second forwarding device.
106. The second forwarding device detects whether a call operation instruction is input in real time; when the second forwarding device detects that a call operation instruction is input, acquiring the call operation instruction;
as an optional implementation manner of this embodiment, when the second forwarding device detects that a call operation instruction is input, an implementation manner of acquiring the call operation instruction is as follows: and when the second forwarding device detects that the call operation instruction is input on the second forwarding device, the call operation instruction input on the second forwarding device is acquired.
As an optional implementation manner of this embodiment, when the second forwarding device detects that a call operation instruction is input, another implementation manner of acquiring the call operation instruction is as follows: and when the second forwarding device detects that a call operation instruction is input on the second terminal, the call operation instruction input on the second terminal is acquired.
In this embodiment, the user may directly input the call operation instruction on the second forwarding device, or may directly input the call operation instruction on the second terminal. When the call operation instruction is directly input on the second terminal, the second forwarding device may also obtain the call operation instruction, so as to subsequently send the call operation instruction to the first forwarding device for continuing call processing.
In this embodiment, the input implementation manner of the call operation instruction includes but is not limited to: by clicking a physical key or a virtual key representing a call operation instruction, or by issuing a voice input representing a call operation instruction, or the like. Specifically, different settings are performed according to the instruction input mode supported by the second forwarding device or the second terminal, which is not limited herein.
In this embodiment, the call operation instruction includes, but is not limited to: answer the instruction or hang up the instruction.
Next, the following processes when the call operation instruction is an answering instruction and a hang-up instruction are described in a related manner:
107. when the call operation instruction is an answering instruction, the second forwarding device sends the answering instruction to the first forwarding device through the internet; the first forwarding device receives and sends the answering instruction to the first terminal; the first terminal receives the answering instruction; the incoming call is connected, the voice data from the incoming call number is acquired, and the voice data from the incoming call number is sent to the first forwarding device; the first forwarding device receives and sends the voice data from the incoming call number to the second forwarding device through the internet; the second forwarding device receives and sends the voice data from the incoming call number to the second terminal; the second terminal receives the voice data from the incoming call number and prompts the voice data from the incoming call number; the second terminal collects voice data input on the second terminal and sends the voice data to the second forwarding device; the second forwarding device receives and sends the collected voice data to the first forwarding device through the internet; the first forwarding device receives and sends the collected voice data to the first terminal; the first terminal receives the collected voice data and sends the voice data to an incoming call terminal corresponding to the incoming call number;
in this embodiment, the manner of prompting the voice data from the incoming call number by the second terminal is as follows: and the second terminal plays the voice data of the incoming call number through a loudspeaker or a receiver. The implementation mode of the second terminal for collecting the voice data input on the second terminal is as follows: and the second terminal collects the voice data of the called user through the microphone.
In this embodiment, the second forwarding device sends the answering instruction to the first forwarding device through the internet, and then the first forwarding device sends the answering instruction to the first terminal, and the first terminal receives the answering instruction and then connects the incoming call. Therefore, in this embodiment, the user inputs the answering instruction on the second terminal or the second forwarding device, and sends the answering instruction to the first terminal through the internet by means of the second forwarding device and the first forwarding device, so that the called user can input the answering instruction on the second terminal or the second forwarding device, and the first terminal is remotely controlled to get through the incoming call.
In this embodiment, after the first terminal connects the incoming call, the voice data in the call is transmitted between the first terminal and the second terminal through the internet by means of the first forwarding device and the second forwarding device. Therefore, on the premise that the calling party directly dials the first terminal, the voice data of the calling party is sent to the second terminal through the Internet by means of the second forwarding device and the first forwarding device, the voice data of the called party collected on the second terminal is sent to the first terminal through the Internet by means of the second forwarding device and the first forwarding device, and then sent to the calling party by the first terminal, and therefore on the premise that the calling party directly calls the first terminal, the called party can remotely talk with the calling party through the second terminal (instead of the first terminal).
108. When the call operation instruction is a hang-up instruction, the second forwarding device sends the hang-up instruction to the first forwarding device through the internet; the first forwarding device receives and sends the hang-up instruction to the first terminal; and the first terminal receives the hang-up instruction and hangs up the incoming call.
In this embodiment, after detecting the hang-up instruction, the second forwarding device sends the hang-up instruction to the first forwarding device through the internet, and then the first forwarding device sends the hang-up instruction to the first terminal, and the first terminal executes the operation of hanging up the incoming call. Therefore, the called user can input the hang-up instruction on the second terminal or the second forwarding device and remotely control the first terminal to execute the operation of hanging up the incoming call.
It is understood that the hang-up instruction in this embodiment may be generated before the incoming call is connected or may be generated after the incoming call is connected.
By adopting the remote answering method provided by the embodiment, after the first terminal receives the incoming call from the calling party, the first terminal sends the relevant information of the incoming call to the second terminal through the internet by means of the first forwarding device and the second forwarding device, so that the called party can realize the call processing such as answering and hanging up of the incoming call on the second terminal or the second forwarding device. The called user can remotely answer or hang up the incoming call on the first terminal on the second terminal, and compared with the prior art that the call transfer operation can be realized only by means of an operator, the remote answering method provided by the embodiment is a novel remote call processing method, and the call on the first terminal can be remotely answered on the second terminal without the transfer operation of the operator. Particularly, when the first terminal and the second terminal are far away from each other, for example, the first terminal is located at home and the second terminal is located at abroad, when the first terminal at home receives an incoming call, the called party can answer the call through the second terminal at abroad without handling call forwarding at an operator, so that the communication cost of the called party is saved.
As an optional implementation manner of this embodiment, the data interacted between the first forwarding device and the second forwarding device through the internet may also be forwarded by using a server.
Optionally, both the first forwarding device and the second forwarding device may communicate with a server through the internet, IP addresses of the server are preset on the first forwarding device and the second forwarding device, and the IP address of the first forwarding device, the IP address of the second forwarding device, and a forwarding correspondence relationship between the first forwarding device and the second forwarding device may be stored on the server.
For example, when the first forwarding device sends the call request and the incoming call number to the server, the server may determine the IP address of the second forwarding device according to the forwarding correspondence, and send the call request and the incoming call number to the second forwarding device through the internet.
For another example, the data interacted between the first forwarding device and the second forwarding device through the internet may also be an answering instruction, a hang-up instruction of an incoming call, and voice data in a call after the incoming call is connected, and these data may be relayed by means of a server.
It is understood that the number of the forwarding devices in this embodiment may also be multiple, and different forwarding devices may be located at different physical locations. The server may store a network address (e.g., an IP address) of each of the plurality of forwarding devices and a forwarding correspondence between the plurality of forwarding devices. When the server receives a call request and an incoming number of a certain forwarding device (e.g., a first forwarding device), a corresponding destination forwarding device (e.g., a second forwarding device) is found in the forwarding correspondence, a network address (e.g., an IP address) of the forwarding device is obtained, and the call request and the incoming number are sent to the destination forwarding device.
As an optional implementation manner of this embodiment, the second forwarding device may be connected to a plurality of terminals, that is, the second forwarding device may be connected to a third terminal in addition to the second terminal, at this time, after the second forwarding device detects that a call operation instruction is input on the second terminal, and acquires the call operation instruction input on the second terminal, the remote answering method further includes:
when the second forwarding device receives and sends the call request and the incoming call number to a second terminal, the second forwarding device also sends the call request and the incoming call number to a third terminal; the third terminal prompts the incoming call according to the call request;
and after the second forwarding device acquires the call operation instruction input on the second terminal, ending the related processing of the incoming call on the third terminal.
In this embodiment, an implementation manner of the third terminal prompting the incoming call according to the call request is the same as an implementation manner of the first terminal or the second terminal prompting the incoming call, which may specifically refer to the related description of the implementation manner of the first terminal or the second terminal prompting the incoming call, and is not described herein again.
In this embodiment, when the second forwarding device is connected to a plurality of terminals, for example, when two terminals are connected, and when a second terminal and a third terminal are connected, after the second forwarding device receives the call request and the incoming call number from the first terminal, the call request and the incoming call number are sent to the second terminal and the third terminal at the same time, and the second terminal and the third terminal can prompt the incoming call at the same time, so that a user can conveniently answer the incoming call through any one terminal which is convenient to answer among the second terminal and the third terminal.
In this embodiment, when the user inputs an answering instruction on the second terminal, the incoming call between the second terminal and the first terminal is connected, and meanwhile, the processing related to the incoming call of the third terminal is ended. Of course, it can be understood that when the user inputs the answering instruction on the third terminal, the incoming call between the third terminal and the first terminal is connected, and the incoming call related processing between the second terminal and the first terminal is ended. That is, when the second forwarding device is connected with a plurality of terminals, after the user selects any one of the terminals to answer the incoming call, the incoming call related processing between the second forwarding device and other terminals is ended, so as to ensure the privacy of the user when using one terminal to answer the incoming call.
As an optional implementation manner of this embodiment, data exchanged between the first forwarding device and the second forwarding device is encrypted by using a secure communication protocol and then transmitted.
Implementations of data encryption using secure communication protocols include, but are not limited to, the following: explaining by taking the example of encryption by the first forwarding device and decryption by the second forwarding device, the first forwarding device encrypts a plaintext (such as a call request, a call number, voice data in a call, an answering instruction, a hang-up instruction and the like) of the relevant information of the incoming call by using a security key to obtain a ciphertext and sends the ciphertext to the second forwarding device, and the second forwarding device decrypts the ciphertext by using the security key after receiving the ciphertext to obtain the plaintext of the relevant information of the incoming call; or the first forwarding device signs the plaintext of the incoming call related information (such as a call request, an incoming call number, voice data in a call, an answering instruction, a hang-up instruction and the like) by using a private key of the first forwarding device to obtain signature data, and sends the plaintext of the incoming call related information and the signature data to the second forwarding device, and the second forwarding device receives the plaintext of the incoming call related information and the signature data and obtains the plaintext of the incoming call related information after the signature data is checked by using a public key in a certificate of the first forwarding device. It can be understood that the data such as the security key, the private key, the certificate and the like used for encrypting the data by using the secure communication protocol may be stored in the first forwarding device and the second forwarding device in advance, or may be obtained after negotiation is performed by the first forwarding device and the second forwarding device. And are not intended to be limiting herein.
As an optional implementation manner of this embodiment, the data exchanged between the first forwarding device and the server may also be transmitted after being encrypted by using a secure communication protocol, and the data exchanged between the second forwarding device and the server may also be transmitted after being encrypted by using the secure communication protocol. In this embodiment, an implementation manner of encrypting data by using a communication protocol between the forwarding device and the server is the same as an implementation manner of encrypting data by using a communication protocol between the first forwarding device and the second forwarding device, which may be specifically referred to as an implementation manner of encrypting data by using a communication protocol between the first forwarding device and the second forwarding device, and is not described herein again.
Fig. 2 shows a structure diagram of a remote answering system, which can implement remote answering of an incoming call by using the remote answering method, and detailed implementation of each functional module in the remote answering system can refer to the related description in the remote answering method, which is not described herein again.
The following briefly introduces the function implementation of the remote listening system as follows:
as shown in fig. 2, the remote listening system includes:
a first terminal 101, configured to detect whether there is an incoming call on the first terminal 101; when an incoming call is detected, acquiring the number of the incoming call on the first terminal 101; sending a call request and the incoming call number to the first forwarding device 102;
the first forwarding device 102 is configured to receive the call request and the incoming call number, and send the call request and the incoming call number to the second forwarding device 202 through the internet;
the second forwarding device 202 is configured to receive and send the call request and the incoming call number to the second terminal 201;
the second terminal 201 is configured to receive the call request and the incoming call number;
the second forwarding device 202 is further configured to prompt the incoming call according to the call request; and/or the second terminal 201 is further configured to prompt the incoming call according to the call request;
the second forwarding device 202 is further configured to detect whether a call operation instruction is input in real time; when the input of a call operation instruction is detected, acquiring the call operation instruction; when the call operation instruction is an answering instruction, sending the answering instruction to the first forwarding device 102 through the internet;
the first forwarding device 102 is further configured to receive and send the answering instruction to the first terminal 101;
the first terminal 101 is further configured to receive the answering instruction; receiving an incoming call, acquiring voice data from the incoming call number, and sending the voice data from the incoming call number to the first forwarding device 102;
the first forwarding device 102 is further configured to receive and send the voice data from the incoming call number to the second forwarding device 202 through the internet;
the second forwarding device 202 is further configured to receive and send the voice data from the incoming call number to the second terminal 201;
the second terminal 201 is further configured to receive the voice data from the incoming call number, and prompt the voice data from the incoming call number; collecting voice data input on the second terminal 201, and sending the voice data to the second forwarding device 202;
the second forwarding device 202 is further configured to receive and send the collected voice data to the first forwarding device 102 through the internet;
the first forwarding device 102 is further configured to receive and send the acquired voice data to the first terminal 101;
the first terminal 101 is further configured to receive the collected voice data and send the voice data to an incoming call terminal corresponding to the incoming call number;
the second forwarding device 202 is further configured to send the hangup instruction to the first forwarding device 102 through the internet when the call operation instruction is a hangup instruction;
the first forwarding device 102 is further configured to receive and send the hangup instruction to the first terminal 101;
the first terminal 101 is further configured to receive the hang-up instruction, and hang up the incoming call.
By adopting the remote answering system provided by the embodiment, after the first terminal receives the incoming call from the calling party, the first terminal sends the relevant information of the incoming call to the second terminal through the internet by means of the first forwarding device and the second forwarding device, so that the called party can realize the call processing such as answering and hanging up of the incoming call on the second terminal or the second forwarding device. The called user can remotely answer or hang up the incoming call on the first terminal on the second terminal, and compared with the prior art that the call transfer operation can be realized only by means of an operator, the remote answering system provided by the embodiment is a novel remote call processing system, and the remote answering system can also remotely answer the incoming call on the first terminal on the second terminal without the transfer operation of the operator.
As an optional implementation manner of this embodiment, as shown in fig. 3, the remote listening system provided in this embodiment further includes: a server 300;
the first forwarding device 102 is further configured to relay data interacting with the second forwarding device 202 through the internet by using a server 300.
Optionally, both the first forwarding device and the second forwarding device may communicate with the server through the internet, the IP addresses of the server are preset on the first forwarding device and the second forwarding device, and the IP address of the first forwarding device, the IP address of the second forwarding device, and the forwarding correspondence between the first forwarding device and the second forwarding device may be stored in the server.
For example, when the first forwarding device sends the call request and the incoming call number to the server, the server may determine the IP address of the second forwarding device according to the forwarding correspondence, and send the call request and the incoming call number to the second forwarding device through the internet.
For another example, the data interacted between the first forwarding device and the second forwarding device through the internet may also be an answering instruction, a hang-up instruction of an incoming call, and voice data in a call after the incoming call is connected, and these data may be relayed by means of a server.
It is understood that the number of the forwarding devices in this embodiment may also be multiple, and different forwarding devices may be located at different physical locations. The server may store a network address (e.g., an IP address) of each of the plurality of forwarding devices and a forwarding correspondence between the plurality of forwarding devices. When the server receives a call request and an incoming number of a certain forwarding device (e.g., a first forwarding device), a corresponding destination forwarding device (e.g., a second forwarding device) is found in the forwarding correspondence, a network address (e.g., an IP address) of the forwarding device is obtained, and the call request and the incoming number are sent to the destination forwarding device.
As an optional implementation manner of this embodiment, the second forwarding device 202 is specifically configured to obtain the call operation instruction input on the second forwarding device 202 when detecting that there is a call operation instruction input on the second forwarding device 202.
As an optional implementation manner of this embodiment, the second forwarding device 202 is specifically configured to obtain a call operation instruction input on the second terminal 201 when it is detected that the call operation instruction is input on the second terminal 201.
In this embodiment, the input implementation manner of the call operation instruction includes but is not limited to: by clicking a physical key or a virtual key representing a call operation instruction, or by issuing a voice input representing a call operation instruction, or the like. Specifically, different settings are performed according to the instruction input mode supported by the second forwarding device or the second terminal, which is not limited herein.
In this embodiment, the call operation instruction includes, but is not limited to: answer the instruction or hang up the instruction.
As an optional implementation manner of this embodiment, the second forwarding device 202 is further configured to send the call request and the incoming call number to a third terminal 203 when receiving and sending the call request and the incoming call number to the second terminal 201; the third terminal 203 is further configured to prompt the incoming call according to the call request; the second forwarding device 202 is further configured to, after acquiring the call operation instruction input on the second terminal 201, end the relevant processing of the incoming call on the third terminal 203.
In this embodiment, an implementation manner of the third terminal prompting the incoming call according to the call request is the same as an implementation manner of the first terminal or the second terminal prompting the incoming call, which may specifically refer to the related description of the implementation manner of the first terminal or the second terminal prompting the incoming call, and is not described herein again.
In this embodiment, when the second forwarding device is connected to a plurality of terminals, for example, when the second terminal and the third terminal are connected, after the second forwarding device receives the call request and the incoming call number from the first terminal, the call request and the incoming call number are sent to the second terminal and the third terminal at the same time, and the second terminal and the third terminal can prompt the incoming call at the same time, so that a user can conveniently answer the incoming call through any one of the second terminal and the third terminal.
In this embodiment, when the user inputs an answering instruction on the second terminal, the incoming call between the second terminal and the first terminal is connected, and meanwhile, the processing related to the incoming call of the third terminal is ended. Of course, it can be understood that when the user inputs the answering instruction on the third terminal, the incoming call between the third terminal and the first terminal is connected, and the incoming call related processing between the second terminal and the first terminal is ended. That is, when the second forwarding device is connected with a plurality of terminals, after the user selects one of the terminals to answer the incoming call, the incoming call related processing between the second forwarding device and the other terminals is ended, so as to ensure the privacy of the user when the user answers the incoming call by using one terminal.
As an optional implementation manner of this embodiment, data exchanged between the first forwarding device and the second forwarding device is encrypted by using a secure communication protocol and then transmitted.
Implementations of data encryption using secure communication protocols include, but are not limited to, the following: explaining by taking the example of encryption by the first forwarding device and decryption by the second forwarding device, the first forwarding device encrypts a plaintext (such as a call request, a call number, voice data in a call, an answering instruction, a hang-up instruction and the like) of the relevant information of the incoming call by using a security key to obtain a ciphertext and sends the ciphertext to the second forwarding device, and the second forwarding device decrypts the ciphertext by using the security key after receiving the ciphertext to obtain the plaintext of the relevant information of the incoming call; or the first forwarding device signs the plaintext of the incoming call related information (such as a call request, an incoming call number, voice data in a call, an answering instruction, a hang-up instruction and the like) by using a private key of the first forwarding device to obtain signature data, and sends the plaintext of the incoming call related information and the signature data to the second forwarding device, and the second forwarding device receives the plaintext of the incoming call related information and the signature data and obtains the plaintext of the incoming call related information after the signature data is checked by using a public key in a certificate of the first forwarding device. It can be understood that the data such as the security key, the private key, the certificate and the like used for the data encryption by using the secure communication protocol may be stored in the first forwarding device and the second forwarding device in advance, or may be obtained after negotiation is performed by the first forwarding device and the second forwarding device. And are not intended to be limiting herein.
As an optional implementation manner of this embodiment, the data exchanged between the first forwarding device and the server may also be transmitted after being encrypted by using a secure communication protocol, and the data exchanged between the second forwarding device and the server may also be transmitted after being encrypted by using the secure communication protocol. In this embodiment, an implementation manner of encrypting data by using a communication protocol between the forwarding device and the server is the same as an implementation manner of encrypting data by using a communication protocol between the first forwarding device and the second forwarding device, which may be specifically referred to as an implementation manner of encrypting data by using a communication protocol between the first forwarding device and the second forwarding device, and is not described herein again.
Any process or method descriptions in flow charts or otherwise described herein may be understood as representing modules, segments, or portions of code which include one or more executable instructions for implementing specific logical functions or steps of the process, and alternate implementations are included within the scope of the preferred embodiment of the present invention in which functions may be executed out of order from that shown or discussed, including substantially concurrently or in reverse order, depending on the functionality involved, as would be understood by those reasonably skilled in the art of the present invention.
It should be understood that portions of the present invention may be implemented in hardware, software, firmware, or a combination thereof. In the above embodiments, the various steps or methods may be implemented in software or firmware stored in memory and executed by a suitable instruction execution system. For example, if implemented in hardware, as in another embodiment, any one or combination of the following techniques, which are known in the art, may be used: a discrete logic circuit having a logic gate circuit for implementing a logic function on a data signal, an application specific integrated circuit having an appropriate combinational logic gate circuit, a Programmable Gate Array (PGA), a Field Programmable Gate Array (FPGA), or the like.
It will be understood by those skilled in the art that all or part of the steps carried by the method for implementing the above embodiments may be implemented by hardware related to instructions of a program, which may be stored in a computer readable storage medium, and when the program is executed, the program includes one or a combination of the steps of the method embodiments.
In addition, functional units in the embodiments of the present invention may be integrated into one processing module, or each unit may exist alone physically, or two or more units are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode. The integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may also be stored in a computer readable storage medium.
The storage medium mentioned above may be a read-only memory, a magnetic or optical disk, etc.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples.
Although embodiments of the present invention have been shown and described above, it is understood that the above embodiments are exemplary and should not be construed as limiting the present invention, and that variations, modifications, substitutions and alterations can be made in the above embodiments by those of ordinary skill in the art without departing from the principle and spirit of the present invention. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (10)
1. A remote answering method, comprising:
the method comprises the steps that a first terminal detects whether an incoming call is received on the first terminal;
when the first terminal detects that an incoming call comes in, acquiring the incoming call number of the incoming call on the first terminal;
the first terminal sends a call request and the incoming call number to a first forwarding device;
the first forwarding device receives the call request and the incoming call number and sends the call request and the incoming call number to a second forwarding device through the Internet;
the second forwarding device receives and sends the call request and the incoming call number to a second terminal;
the second terminal receives the call request and the incoming call number;
the second forwarding device and/or the second terminal prompt the incoming call according to the call request;
the second forwarding device detects whether a call operation instruction is input in real time;
when the second forwarding device detects that a call operation instruction is input, acquiring the call operation instruction;
when the call operation instruction is an answering instruction, the second forwarding device sends the answering instruction to the first forwarding device through the internet; the first forwarding device receives and sends the answering instruction to the first terminal; the first terminal receives the answering instruction; the incoming call is connected, the voice data from the incoming call number is acquired, and the voice data from the incoming call number is sent to the first forwarding device; the first forwarding device receives and sends the voice data from the incoming call number to the second forwarding device through the internet; the second forwarding device receives and sends the voice data from the incoming call number to the second terminal; the second terminal receives the voice data from the incoming call number and prompts the voice data from the incoming call number; the second terminal collects voice data input on the second terminal and sends the voice data to the second forwarding device; the second forwarding device receives and sends the collected voice data to the first forwarding device through the internet; the first forwarding device receives and sends the collected voice data to the first terminal; the first terminal receives the collected voice data and sends the voice data to an incoming call terminal corresponding to the incoming call number;
when the call operation instruction is a hang-up instruction, the second forwarding device sends the hang-up instruction to the first forwarding device through the internet; the first forwarding device receives and sends the hang-up instruction to the first terminal; and the first terminal receives the hang-up instruction and hangs up the incoming call.
2. The method of claim 1,
and the first forwarding device and the second forwarding device transfer the data interacted through the Internet by virtue of a server.
3. The method of claim 1,
when the second forwarding device detects that a call operation instruction is input, acquiring the call operation instruction, including:
and when the second forwarding device detects that the call operation instruction is input on the second forwarding device, the call operation instruction input on the second forwarding device is acquired.
4. The method of claim 1,
when the second forwarding device detects that a call operation instruction is input, acquiring the call operation instruction, including:
and when the second forwarding device detects that a call operation instruction is input on the second terminal, the call operation instruction input on the second terminal is acquired.
5. The method of claim 4,
when the second forwarding device receives and sends the call request and the incoming call number to the second terminal, the second forwarding device also sends the call request and the incoming call number to a third terminal; the third terminal prompts the incoming call according to the call request;
and after the second forwarding device acquires the call operation instruction input on the second terminal, ending the related processing of the incoming call on the third terminal.
6. A remote listening system, comprising:
the system comprises a first terminal, a second terminal and a third terminal, wherein the first terminal is used for detecting whether an incoming call is received on the first terminal; when an incoming call is detected, acquiring the number of the incoming call on the first terminal; sending a call request and the incoming call number to a first forwarding device;
the first forwarding device is used for receiving the call request and the incoming call number and sending the call request and the incoming call number to the second forwarding device through the Internet;
the second forwarding device is used for receiving and sending the call request and the incoming call number to a second terminal;
the second terminal is used for receiving the call request and the incoming call number;
the second forwarding device is further configured to prompt the incoming call according to the call request; and/or the second terminal is further used for prompting the incoming call according to the call request;
the second forwarding device is also used for detecting whether a call operation instruction is input in real time; when the input of a call operation instruction is detected, acquiring the call operation instruction; when the call operation instruction is an answering instruction, sending the answering instruction to the first forwarding device through the Internet;
the first forwarding device is further configured to receive and send the answering instruction to the first terminal;
the first terminal is also used for receiving the answering instruction; the incoming call is connected, the voice data from the incoming call number is acquired, and the voice data from the incoming call number is sent to the first forwarding device;
the first forwarding device is also used for receiving and sending the voice data from the incoming call number to the second forwarding device through the Internet;
the second forwarding device is further configured to receive and send the voice data from the incoming call number to the second terminal;
the second terminal is also used for receiving the voice data from the incoming call number and prompting the voice data from the incoming call number; voice data input on the second terminal is collected and sent to the second forwarding device;
the second forwarding device is also used for receiving and sending the collected voice data to the first forwarding device through the Internet;
the first forwarding device is further configured to receive and send the acquired voice data to the first terminal;
the first terminal is also used for receiving the collected voice data and sending the voice data to the incoming call terminal corresponding to the incoming call number;
the second forwarding device is further configured to send the hangup instruction to the first forwarding device through the internet when the call operation instruction is a hangup instruction;
the first forwarding device is further configured to receive and send the hang-up instruction to the first terminal;
and the first terminal is also used for receiving the hang-up instruction and hanging up the incoming call.
7. The system of claim 6,
and the first forwarding device is also used for forwarding data interacted with the second forwarding device through the Internet by virtue of a server.
8. The system of claim 6,
the second forwarding device is specifically configured to acquire the call operation instruction input on the second forwarding device when detecting that the call operation instruction is input on the second forwarding device.
9. The system of claim 6,
the second forwarding device is specifically configured to acquire the call operation instruction input on the second terminal when detecting that the call operation instruction is input on the second terminal.
10. The system of claim 9,
the second forwarding device is further configured to send the call request and the incoming call number to a third terminal when receiving and sending the call request and the incoming call number to the second terminal;
the third terminal is further used for prompting the incoming call according to the call request;
the second forwarding device is further configured to end the relevant processing of the incoming call on the third terminal after the call operation instruction input on the second terminal is obtained.
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| CN201811172174.0A CN109151746B (en) | 2018-10-09 | 2018-10-09 | Remote answering method and system |
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| CN101150770B (en) * | 2007-10-30 | 2012-03-21 | 华为技术有限公司 | Method, device and system for controlling mobile terminal to forward call |
| JP4997159B2 (en) * | 2008-03-28 | 2012-08-08 | 株式会社日立製作所 | Call transfer system and call transfer control method |
| CN103634767A (en) * | 2013-10-22 | 2014-03-12 | 石建一 | Mobile terminal service transfer method and equipment |
| CN104301456B (en) * | 2014-09-11 | 2018-08-10 | 广州三星通信技术研究有限公司 | Method, wearable device and the terminal of forward call |
| CN104363557B (en) * | 2014-11-12 | 2018-04-27 | 北京国承万通信息科技有限公司 | First equipment and its method and communication system with the second equipment communication |
| CN107197111B (en) * | 2017-07-21 | 2019-12-31 | 迈普通信技术股份有限公司 | Call forwarding method, system and IPPBX |
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