CN109150794B - VoLTE voice service quality analysis processing method and device - Google Patents
VoLTE voice service quality analysis processing method and device Download PDFInfo
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- CN109150794B CN109150794B CN201710453291.3A CN201710453291A CN109150794B CN 109150794 B CN109150794 B CN 109150794B CN 201710453291 A CN201710453291 A CN 201710453291A CN 109150794 B CN109150794 B CN 109150794B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W24/00—Supervisory, monitoring or testing arrangements
- H04W24/02—Arrangements for optimising operational condition
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/1066—Session management
- H04L65/1101—Session protocols
- H04L65/1104—Session initiation protocol [SIP]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
- H04L65/80—Responding to QoS
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W80/00—Wireless network protocols or protocol adaptations to wireless operation
- H04W80/08—Upper layer protocols
- H04W80/10—Upper layer protocols adapted for application session management, e.g. SIP [Session Initiation Protocol]
Abstract
The embodiment of the invention provides a VoLTE voice service quality analysis processing method and a VoLTE voice service quality analysis processing device. The method comprises the following steps: if monitoring that the KQI index of the VoLTE voice service is reduced, acquiring a KPI according to the KQI index, and acquiring a failure service process according to the KPI; according to the failure service flow and the corresponding failure SIP response code, retrieving a pre-established signaling characteristic information base to obtain failure information corresponding to the failure service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason. The device is used for executing the method. The method and the device provided by the invention improve the accuracy of VoLTE voice service quality analysis.
Description
Technical Field
The embodiment of the invention relates to the technical field of communication, in particular to a VoLTE voice service quality analysis processing method and device.
Background
According to the 3 GPP-organized specification and network Evolution roadmap, the Voice over Long Term Evolution (VoLTE) service is aimed at providing Voice service based on IP Multimedia Subsystem (IMS) by an LTE network within an LTE coverage area, and when leaving the LTE coverage area during a Call, the continuity between LTE Voice and 2/3G Voice is guaranteed by srvcc (single Radio Voice Call continuity). With the rapid development of VoLTE services, research on the quality of VoLTE voice services is receiving more and more attention.
For the analysis of the traditional circuit domain voice service quality, the call completing rate is used as a measuring index, the main calculation method is the ratio of ringing to pilot calling, the report form and signaling collection are used as data sources, and the scenes generated by call loss are roughly classified through cause values generated by failure. However, in the implementation process of the VoLTE voice service based on the LTE network, not only the wireless network, the transport network, the EPC (Evolved Packet Core) domain and the IMS domain need to work cooperatively, but also the coordination of the CS (Circuit Switched, CS) domain of the Core network is needed, however, since the network coverage and quality of the LTE network have a certain weak link at the initial stage of the LTE network construction, the VoLTE voice service based on LTE has a certain problem in the compatibility of the Core network, the wireless network, and multiple network elements, the participating network elements have multiple types and wide equipment manufacturers, and the SIP (Session Initiation Protocol) is not clearly defined like the conventional Call Control Protocol (BICC) that is not related to the Bearer, so the mutual information in each domain cannot be shared in time, if the VoLTE voice service quality analysis is performed through the connection rate according to the voice service quality analysis method of the domain in the prior art, greatly influencing the accuracy of the analysis result.
Therefore, how to provide a method to improve the accuracy of VoLTE voice service quality analysis is an important issue to be solved in the industry at present.
Disclosure of Invention
Aiming at the defects in the prior art, the embodiment of the invention provides a VoLTE voice service quality analysis processing method and a VoLTE voice service quality analysis processing device.
In one aspect, an embodiment of the present invention provides a method for analyzing and processing quality of a VoLTE voice service, including:
if monitoring that the KQI index of the VoLTE voice service is reduced, acquiring a KPI according to the KQI index, and acquiring a failure service process according to the KPI;
searching a pre-established signaling characteristic information base according to the failure service flow and the corresponding failure SIP response code thereof, and acquiring failure information corresponding to the failure service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason.
On the other hand, an embodiment of the present invention provides a VoLTE voice service quality analysis processing apparatus, including:
the first acquisition unit is used for acquiring a KPI (Key quality indicator) according to a KQI index if monitoring that the KQI index of the VoLTE voice service is reduced, and acquiring a failure service process according to the KPI index;
the first processing unit is used for retrieving a pre-established signaling characteristic information base according to the failed service process and the corresponding failed SIP response code thereof and acquiring the failure information corresponding to the failed service process; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason.
In another aspect, an embodiment of the present invention provides an electronic device, including a processor, a memory, and a bus, where:
the processor and the memory complete mutual communication through a bus;
the processor may invoke a computer program in memory to perform the steps of the above-described method.
In yet another aspect, an embodiment of the present invention provides a computer-readable storage medium, on which a computer program is stored, which when executed by a processor implements the steps of the above-mentioned method.
According to the VoLTE voice service quality analysis processing method and device provided by the embodiment of the invention, when the KQI index of the VoLTE voice service is monitored to be reduced, the KPI is obtained according to the KQI index to obtain the failure service process, the pre-established signaling characteristic information base is retrieved according to the failure service process and the corresponding failure SIP response code thereof, the failure information corresponding to the failure service process is obtained, and the accuracy of VoLTE voice service quality analysis is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and those skilled in the art can also obtain other drawings according to the drawings without creative efforts.
Fig. 1 is a schematic flowchart of a VoLTE voice service quality analysis processing method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of a VoLTE voice service quality analysis processing apparatus according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of a VoLTE voice service quality analysis processing apparatus according to another embodiment of the present invention;
fig. 4 is a schematic structural diagram of an entity apparatus of an electronic device according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some embodiments, but not all embodiments, of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Fig. 1 is a schematic flow diagram of a VoLTE voice service quality analysis processing method according to an embodiment of the present invention, and as shown in fig. 1, the embodiment provides a VoLTE voice service quality analysis processing method, including:
s101, if monitoring that a KQI index of the VoLTE voice service is reduced, acquiring a KPI according to the KQI index, and acquiring a failure service process according to the KPI;
specifically, if monitoring that the Key Quality Indicator (KQI) of the VoLTE voice service decreases, the VoLTE voice service Quality analysis processing apparatus obtains a KPI Indicator of the VoLTE voice service according to a mapping relationship between the KQI Indicator and a Key Performance Indicator (KPI) Indicator, and obtains a failure service process that causes the KQI Indicator to decrease according to the KPI Indicator. The failure service flow may be a registration service flow, a call-related service flow, or a service flow of other VoLTE voice services.
S102, retrieving a pre-established signaling characteristic information base according to the failure service flow and the corresponding failure SIP response code, and acquiring failure information corresponding to the failure service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason.
Specifically, the device acquires a failure SIP response code corresponding to the failure service flow, and retrieves a pre-established signaling feature information base according to the failure service flow and the failure SIP response code corresponding to the failure service flow, so as to acquire failure information corresponding to the failure service flow. The signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain generated by the failure and a failure reason, and may also include other failure information, which may be specifically adjusted according to an actual situation, and is not specifically limited herein.
According to the VoLTE voice service quality analysis processing method provided by the embodiment of the invention, when the KQI index of the VoLTE voice service is monitored to be reduced, the KPI is obtained according to the KQI index to obtain the failure service process, the pre-established signaling characteristic information base is retrieved according to the failure service process and the corresponding failure SIP response code, the failure information corresponding to the failure service process is obtained, and the accuracy of VoLTE voice service quality analysis is improved.
On the basis of the above embodiment, further, the method further includes:
and pushing the failure reason to a network element server corresponding to the domain generated by the failure, so that the network element server performs fault repair according to the failure reason.
Specifically, the device pushes a failure reason in the failure information to a network element server corresponding to the domain where the failure occurs, and the network element server receives the failure reason, and repairs and maintains a network element, an interface, or a network in the domain where the failure occurs according to the failure reason, thereby completing the fault repair.
According to the VoLTE voice service quality analysis processing method provided by the embodiment of the invention, when the KQI index of the VoLTE voice service is monitored to be reduced, the KPI is obtained according to the KQI index to obtain the failure service process, the pre-established signaling characteristic information base is retrieved according to the failure service process and the corresponding failure SIP response code thereof, the failure information corresponding to the failure service process is obtained, and the failure information is pushed to the corresponding network element server, so that the network element server performs fault repair, and the accuracy of VoLTE voice service quality analysis is improved.
On the basis of the above embodiment, further, the method further includes:
acquiring signaling interaction information between interfaces within a preset time period, wherein the signaling interaction information carries characteristic identification information and a timestamp;
performing association operation on the signaling interaction information according to the feature identification information and the timestamp to obtain a signaling interaction information set corresponding to each historical service process in the preset time period;
according to a failure SIP response code, acquiring a failure history service flow and a signaling interaction information set corresponding to the failure history service flow from the history service flow;
acquiring failure information corresponding to the failure historical service flow according to the failure SIP response code and a signaling interaction information set corresponding to the failure historical service flow;
and generating the signaling characteristic information base according to the failure historical service flow, the failure SIP response code corresponding to the failure historical service flow and the failure information.
Specifically, the device collects signaling interaction information between interfaces in a preset time period, the signaling interaction information carries characteristic identification information and a timestamp, the device performs association operation on the signaling interaction information according to the characteristic identification information and the timestamp, the associated signaling interaction information respectively forms signaling interaction information sets, each signaling interaction information set is used as a signaling interaction information set corresponding to each historical service flow in the preset time period, then the device acquires a failure historical service flow and a signaling interaction information set corresponding to the failure historical service flow from the historical service flow according to the failure SIP response code, and acquires a corresponding Warning code in a Warning header domain according to the signaling interaction information set corresponding to the failure historical service flow and the failure SIP response code, judging the domain and the failure reason generated by the failure historical business process according to the Warning code, for example, as shown in table 1, if the failure historical business process corresponds to the Warning: 39900000.00000.a.005.414.228.255.255.05668.00002871"MediaBearer Lost", it can be known from the Warning code that the failure history service flow is a release initiated by a Session Border Controller (SBC), and the release reason is media bearer loss, so that it can further locate that a failure occurs in an EPC domain. Then, the device generates the signaling characteristic information base according to the failure historical service flow, the failure SIP response code and the failure information corresponding to the failure historical service flow and the corresponding relationship among the failure SIP response code and the failure information. It should be noted that the interfaces include an interface of the IMS domain, an interface of the EPC domain, and an interface of the CS domain.
TABLE 1
On the basis of the above embodiment, further, the feature identification information includes feature fields corresponding to the respective domains; correspondingly, the performing, according to the feature identification information and the timestamp, an association operation on the signaling interaction information includes:
for the signaling interaction information in the same domain, correlating the signaling interaction information according to the characteristic field and the timestamp carried by the signaling interaction information; and the characteristic field is a characteristic field corresponding to the domain to which the signaling interaction information belongs.
Specifically, for the signaling interaction information between interfaces in the same domain, if the device determines that the feature fields carried by the signaling interaction information are the same, the device associates the signaling interaction information carrying the same feature fields according to the sequence of the timestamps carried by the signaling interaction information. It can be understood that the feature identification information carried by the signaling interaction information between the interfaces in the same domain may be a preset feature field, for example, the feature identification information carried by the signaling interaction information between the interfaces in the IMS domain is a Call-id field, the feature identification information carried by the signaling interaction information between the interfaces in the EPC domain is an S1AP-id field, and the feature identification information carried by the signaling interaction information between the interfaces in the CS domain is a Session-id field.
On the basis of the above embodiment, further, the feature identification information includes user identification information; correspondingly, the performing, according to the feature identification information, an association operation on the signaling interaction information includes:
and for the signaling interaction information in different domains, associating the signaling interaction information according to the user identification information and the timestamp carried by the signaling interaction information.
Specifically, for the signaling interaction information between interfaces in different domains, if the device determines that the user identification information carried by the signaling interaction information is the same, the device associates the signaling interaction information carrying the same user identification information according to the sequence of timestamps carried by the signaling interaction information. It can be understood that the feature Identification information carried by the signaling interaction information between the interfaces of different domains may be a Subscriber Number and/or an International Mobile Subscriber identity Number (IMSI), may also include a corresponding relationship of the S-TMSI, may also include other feature Identification information, may specifically be adjusted according to an actual situation, and is not specifically limited herein. For example, signaling interaction information between an interface of an IMS domain and an interface of a CS domain, and the carried user identification information is a user number and/or an IMSI; the user identification information carried by the signaling interaction information between the interface of the IMS domain and the interface of the EPC domain may be a correspondence between an IMSI and a Temporary Mobile Subscriber Identity (S-TMSI).
On the basis of the above embodiment, further, the method further includes:
if the signaling feature information base is judged to contain no SIP response code corresponding to the failed business process and/or the failed business process, the SIP response code corresponding to the failed business process is pushed to a manual analysis platform, so that the manual analysis platform analyzes the SIP response code corresponding to the failed business process, and failure information corresponding to the failed business process is obtained;
and updating the signaling characteristic information base according to the failure service flow and the SIP response code and the failure information corresponding to the failure service flow.
Specifically, if the SIP response code according to the failed service flow and/or the SIP response code corresponding thereto is not retrieved from the signaling feature information base, the device pushes the SIP response code corresponding to the failed service flow to a manual analysis platform, after the manual analysis platform receives the SIP response code corresponding to the failed service flow, the manual analysis platform analyzes the SIP response code corresponding to the failed service flow to obtain the failure information corresponding to the failed service flow, and returns the failure information corresponding to the failed service flow to the device, and the device adds the failed service flow, the SIP response code corresponding to the failed service flow, the failure information, and the corresponding relationship between the failed service flow and the failure information into the signaling feature information base to complete updating of the signaling feature information base.
According to the VoLTE voice service quality analysis processing method provided by the embodiment of the invention, when the KQI index of the VoLTE voice service is monitored to be reduced, the KPI is obtained according to the KQI index to obtain the failure service process, the pre-established signaling characteristic information base is retrieved according to the failure service process and the corresponding failure SIP response code, the failure information corresponding to the failure service process is obtained, and the accuracy of VoLTE voice service quality analysis is improved.
Fig. 2 is a schematic structural diagram of a VoLTE voice service quality analysis processing apparatus according to an embodiment of the present invention, and as shown in fig. 2, the VoLTE voice service quality analysis processing apparatus according to an embodiment of the present invention includes: a first acquisition unit 201 and a first processing unit 202, wherein:
the first obtaining unit 201 is configured to, if it is monitored that a KQI index of a VoLTE voice service decreases, obtain a KPI index according to the KQI index, and obtain a failed service process according to the KPI index; the first processing unit 202 is configured to retrieve a pre-established signaling feature information base according to the failed service flow and a corresponding failed SIP response code thereof, and obtain failure information corresponding to the failed service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason.
Specifically, if it is monitored that the KQI index of the VoLTE voice service decreases, the first obtaining unit 201 obtains the KPI index of the VoLTE voice service according to the mapping relationship between the KQI index and the KPI index, and obtains a failure service process causing the decrease of the KQI index according to the KPI index. The first processing unit 202 obtains a failure SIP response code corresponding to the failure service flow, and retrieves a pre-established signaling feature information base according to the failure service flow and the failure SIP response code corresponding to the failure service flow, and obtains failure information corresponding to the failure service flow. The signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain generated by the failure and a failure reason, and may also include other failure information, which may be specifically adjusted according to an actual situation, and is not specifically limited herein. It can be understood that the failure service flow may be a registration service flow, a call-related service flow, or a service flow of other VoLTE voice services.
According to the VoLTE voice service quality analysis processing device provided by the embodiment of the invention, when the KQI index of the VoLTE voice service is monitored to be reduced, the KPI is obtained according to the KQI index to obtain the failure service process, the pre-established signaling characteristic information base is retrieved according to the failure service process and the corresponding failure SIP response code, the failure information corresponding to the failure service process is obtained, and the accuracy of VoLTE voice service quality analysis is improved.
Fig. 3 is a schematic structural diagram of a VoLTE voice service quality analysis processing apparatus according to another embodiment of the present invention, the VoLTE voice service quality analysis processing apparatus according to the embodiment of the present invention further includes an acquisition unit 303, a correlation unit 304, a second acquisition unit 305, an analysis unit 306, and a second processing unit 307 on the basis of the first acquisition unit 301 and the first processing unit 302, where the first acquisition unit 301 and the first processing unit 302 are consistent with the first acquisition unit 201 and the first processing unit 202 in the above embodiment, where:
the acquisition unit 304 is configured to acquire signaling interaction information between interfaces within a preset time period, where the signaling interaction information carries feature identification information and a timestamp; the association unit 305 is configured to perform association operation on the signaling interaction information according to the feature identification information and the timestamp, and obtain a signaling interaction information set corresponding to each historical service process within the preset time period; the second obtaining unit 306 is configured to obtain a failure history service flow and a signaling interaction information set corresponding to the failure history service flow from the history service flow according to the failure SIP response code; the analyzing unit 307 is configured to obtain failure information corresponding to the failure historical service flow according to the failure SIP response code and the signaling interaction information set corresponding to the failure historical service flow; the second processing unit 308 is configured to generate the signaling feature information base according to the failure history service flow, the failure SIP response code corresponding to the failure history service flow, and the failure information.
Specifically, the acquisition unit 304 acquires signaling interaction information between each interface within a preset time period, where the signaling interaction information carries feature identification information and a timestamp, the association unit 305 performs association operation on the signaling interaction information according to the feature identification information and the timestamp, respectively forms associated signaling interaction information into signaling interaction information sets, and uses each signaling interaction information set as a signaling interaction information set corresponding to each historical service flow within the preset time period, then the second acquisition unit 306 acquires a failure historical service flow and a signaling interaction information set corresponding to the failure historical service flow from the historical service flow according to the failure SIP response code, and the analysis unit 307 acquires the signaling interaction information set corresponding to the failure historical service flow and the failure SIP response code according to the signaling interaction information set corresponding to the failure historical service flow, and acquiring a Warning code in a corresponding Warning header domain, and judging a domain and a failure reason generated by the failure of the failure historical business process according to the Warning code. For example, as shown in table 1, if the failure history business process corresponds to Warning: 39900000.00000.A.005.414.228.255.255.05668.00002871"MediaBearer Lost", it can be known from the Warning code that the failure history service flow is released initiated by the SBC because the media bearer is Lost, and thus, it can further locate that the failure occurs in the EPC domain. Then, the second processing unit 308 generates the signaling feature information base according to the failure history service flow, the failure SIP response code and the failure information corresponding to the failure history service flow, and the corresponding relationship therebetween. It should be noted that the interfaces include an interface of the IMS domain, an interface of the EPC domain, and an interface of the CS domain.
According to the VoLTE voice service quality analysis processing device provided by the embodiment of the invention, when the KQI index of the VoLTE voice service is monitored to be reduced, the KPI is obtained according to the KQI index to obtain the failure service process, the pre-established signaling characteristic information base is retrieved according to the failure service process and the corresponding failure SIP response code, the failure information corresponding to the failure service process is obtained, and the accuracy of VoLTE voice service quality analysis is improved.
The embodiment of the apparatus provided in the present invention may be specifically configured to execute the processing flows of the above method embodiments, and the functions of the apparatus are not described herein again, and refer to the detailed description of the above method embodiments.
Fig. 4 is a schematic structural diagram of an entity apparatus of an electronic device according to an embodiment of the present invention, and as shown in fig. 4, the electronic device may include: a processor (processor)401, a memory (memory)402, and a bus 403, wherein the processor 401 and the memory 402 communicate with each other via the bus 403. The processor 401 may call the computer program in the memory 402 to perform the following method: if monitoring that the KQI index of the VoLTE voice service is reduced, acquiring a KPI according to the KQI index, and acquiring a failure service process according to the KPI; searching a pre-established signaling characteristic information base according to the failure service flow and the corresponding failure SIP response code thereof, and acquiring failure information corresponding to the failure service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason.
An embodiment of the present invention discloses a computer program product, which includes a computer program stored on a non-transitory computer readable storage medium, the computer program including program instructions, when the program instructions are executed by a computer, the computer can execute the methods provided by the above method embodiments, for example, the method includes: if monitoring that the KQI index of the VoLTE voice service is reduced, acquiring a KPI according to the KQI index, and acquiring a failure service process according to the KPI; searching a pre-established signaling characteristic information base according to the failure service flow and the corresponding failure SIP response code thereof, and acquiring failure information corresponding to the failure service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason.
An embodiment of the present invention provides a non-transitory computer-readable storage medium, where the non-transitory computer-readable storage medium stores a computer program, where the computer program causes the computer to execute the method provided by the foregoing method embodiments, for example, the method includes: if monitoring that the KQI index of the VoLTE voice service is reduced, acquiring a KPI according to the KQI index, and acquiring a failure service process according to the KPI; searching a pre-established signaling characteristic information base according to the failure service flow and the corresponding failure SIP response code thereof, and acquiring failure information corresponding to the failure service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information includes a domain of failure generation and a failure reason.
In addition, the logic instructions in the memory 403 may be implemented in the form of software functional units and stored in a computer readable storage medium when the software functional units are sold or used as independent products. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention. And the aforementioned storage medium includes: a U-disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk, and other various media capable of storing program codes.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that each embodiment can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware. With this understanding in mind, the above-described technical solutions may be embodied in the form of a software product, which can be stored in a computer-readable storage medium such as ROM/RAM, magnetic disk, optical disk, etc., and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the embodiments or some parts of the embodiments.
Finally, it should be noted that: the above examples are only intended to illustrate the technical solution of the present invention, but not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (8)
1. A VoLTE voice service quality analysis processing method is characterized by comprising the following steps:
if monitoring that the KQI index of the VoLTE voice service is reduced, acquiring a KPI according to the KQI index, and acquiring a failure service process according to the KPI;
according to the failure service flow and the corresponding failure SIP response code, retrieving a pre-established signaling characteristic information base to obtain failure information corresponding to the failure service flow; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information comprises a domain generated by failure and a failure reason;
the method further comprises the following steps:
acquiring signaling interaction information between interfaces within a preset time period, wherein the signaling interaction information carries characteristic identification information and a timestamp;
performing association operation on the signaling interaction information according to the feature identification information and the timestamp to obtain a signaling interaction information set corresponding to each historical service process in the preset time period;
according to a failure SIP response code, acquiring a failure history service flow and a signaling interaction information set corresponding to the failure history service flow from the history service flow;
acquiring failure information corresponding to the failure historical service flow according to the failure SIP response code and a signaling interaction information set corresponding to the failure historical service flow;
and generating the signaling characteristic information base according to the failure historical service flow, the failure SIP response code corresponding to the failure historical service flow and the failure information.
2. The method of claim 1, further comprising:
and pushing the failure reason to a network element server corresponding to the domain generated by the failure, so that the network element server performs fault repair according to the failure reason.
3. The method of claim 1, wherein the feature identification information comprises a feature field corresponding to each domain; correspondingly, the performing, according to the feature identification information and the timestamp, an association operation on the signaling interaction information includes:
for the signaling interaction information in the same domain, correlating the signaling interaction information according to the characteristic field and the timestamp carried by the signaling interaction information; and the characteristic field is a characteristic field corresponding to the domain to which the signaling interaction information belongs.
4. The method of claim 1, wherein the feature identification information comprises user identification information; correspondingly, the performing, according to the feature identification information, an association operation on the signaling interaction information includes:
and for the signaling interaction information in different domains, associating the signaling interaction information according to the user identification information and the timestamp carried by the signaling interaction information.
5. The method of claim 1, further comprising:
if the signaling feature information base is judged to contain no SIP response code corresponding to the failed business process and/or the failed business process, the SIP response code corresponding to the failed business process is pushed to a manual analysis platform, so that the manual analysis platform analyzes the SIP response code corresponding to the failed business process, and failure information corresponding to the failed business process is obtained;
and updating the signaling characteristic information base according to the failure service flow and the SIP response code and the failure information corresponding to the failure service flow.
6. A VoLTE voice service quality analysis processing device is characterized by comprising:
the first acquisition unit is used for acquiring a KPI (Key quality indicator) according to a KQI index if monitoring that the KQI index of the VoLTE voice service is reduced, and acquiring a failure service process according to the KPI index;
the first processing unit is used for retrieving a pre-established signaling characteristic information base according to the failed service process and the corresponding failed SIP response code thereof and acquiring the failure information corresponding to the failed service process; the signaling characteristic information base comprises a corresponding relation among a failure SIP response code, a failure service flow and failure information; the failure information comprises a domain generated by failure and a failure reason;
the device comprises an acquisition unit, a processing unit and a processing unit, wherein the acquisition unit is used for acquiring signaling interaction information among interfaces in a preset time period, and the signaling interaction information carries characteristic identification information and a timestamp;
the association unit is used for performing association operation on the signaling interaction information according to the feature identification information and the timestamp to obtain a signaling interaction information set corresponding to each historical service process in the preset time period;
a second obtaining unit, configured to obtain a failure history service flow and a signaling interaction information set corresponding to the failure history service flow from the history service flow according to a failure SIP response code;
the analysis unit is used for acquiring failure information corresponding to the failure historical service flow according to the failure SIP response code and the signaling interaction information set corresponding to the failure historical service flow;
and the second processing unit is used for generating the signaling characteristic information base according to the failure historical service process, the failure SIP response code corresponding to the failure historical service process and the failure information.
7. An electronic device comprising a processor, a memory, and a bus, wherein:
the processor and the memory complete mutual communication through a bus;
the processor may invoke a computer program in memory to perform the steps of the method of any of claims 1-5.
8. A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of claims 1 to 5.
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| CN112770363B (en) * | 2019-10-21 | 2022-09-13 | 中国移动通信集团安徽有限公司 | VoLTE (Voice over Long term evolution) residence problem positioning method, device and equipment |
| CN115442833A (en) * | 2021-06-03 | 2022-12-06 | 中国移动通信集团四川有限公司 | Complaint root cause analysis method and device and electronic equipment |
| CN114040441B (en) * | 2021-11-12 | 2023-12-08 | 中盈优创资讯科技有限公司 | VoLTE service quality sensing method and device |
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