CN109140687A - Method for diagnosing faults, device, system, air-conditioning, server and storage medium - Google Patents
Method for diagnosing faults, device, system, air-conditioning, server and storage medium Download PDFInfo
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- CN109140687A CN109140687A CN201810628336.0A CN201810628336A CN109140687A CN 109140687 A CN109140687 A CN 109140687A CN 201810628336 A CN201810628336 A CN 201810628336A CN 109140687 A CN109140687 A CN 109140687A
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- F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
- F24—HEATING; RANGES; VENTILATING
- F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
- F24F11/00—Control or safety arrangements
- F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
- F24F11/32—Responding to malfunctions or emergencies
- F24F11/38—Failure diagnosis
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- Biomedical Technology (AREA)
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- General Engineering & Computer Science (AREA)
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Abstract
This application involves a kind of method for diagnosing faults, device, system, air-conditioning, server and storage medium, method includes: to receive fault diagnosis request, and the fault diagnosis request carries the first identifier of air-conditioner set；According to the first identifier, the diagnosis scheme of the air-conditioner set is obtained；Export the diagnosis scheme.It can be improved the reliability of fault diagnosis using the technical solution of the application.
Description
Technical field
This application involves fault diagnosis technology fields, and in particular to a kind of method for diagnosing faults, device, system, air-conditioning, clothes
Business device and storage medium.
Background technique
As air-conditioner set product sales volume is more and more, Distribution Area is more and more wider, and the following unit is electrically after sale
Problem is also more and more, and live after-sales service amount is multiplied.
It is that after-sales service personnel repair to scene mostly in traditional after-sales maintenance service.If but after-sales service people
Member's maintenance technique knowledge is lower, experience is insufficient etc., possibly can not quickly diagnose to failure, or even deal with improperly, lead to sky
It adjusts unit failure further to deteriorate, more serious failure is caused, to reduce the reliability of fault diagnosis.
Summary of the invention
To be overcome the problems, such as present in the relevant technologies at least to a certain extent, the application provides a kind of fault diagnosis side
Method, device, system, air-conditioning, server and storage medium.
According to the embodiment of the present application in a first aspect, providing a kind of method for diagnosing faults, comprising:
Fault diagnosis request is received, the fault diagnosis request carries the first identifier of air-conditioner set；
According to the first identifier, the diagnosis scheme of the air-conditioner set is obtained；
Export the diagnosis scheme.
According to the second aspect of the embodiment of the present application, a kind of trouble-shooter is provided, comprising:
Receiving module, for receiving fault diagnosis request, the fault diagnosis request carries the first identifier of air-conditioner set；
Module is obtained, for obtaining the diagnosis scheme of the air-conditioner set according to the first identifier；
Output module, for exporting the diagnosis scheme.
According to the third aspect of the embodiment of the present application, a kind of air-conditioning, including first processor and first memory are provided；
The first processor is connected with the first memory；
The first memory, for storing computer program, the computer program is at least used to execute as described above
Method for diagnosing faults.
According to the fourth aspect of the embodiment of the present application, a kind of server, including second processor and second memory are provided；
The second processor is connected with the second memory；
The second memory, for storing computer program, the computer program is at least used to execute as described above
Method for diagnosing faults.
According to the 5th of the embodiment of the present application the aspect, a kind of fault diagnosis system, including air-conditioner set and server are provided；
The air-conditioner set is connected to the server；
The air-conditioner set is used to send fault diagnosis request to the server, and the fault diagnosis request carries air-conditioning
The first identifier of unit；
The server is for receiving fault diagnosis request；According to the first identifier, examining for the air-conditioner set is obtained
Disconnected scheme, and the diagnosis scheme is exported to the air-conditioner set.
According to the 6th of the embodiment of the present application the aspect, a kind of storage medium is provided, computer program is stored thereon with, it is described
When computer program is executed by third processor, each step of method for diagnosing faults as described above is realized.
Method for diagnosing faults, device, system, air-conditioning, server and the storage medium of the application, by receiving fault diagnosis
It requests, and the first identifier of the air-conditioner set according to fault diagnosis request carrying, after the diagnosis scheme for obtaining air-conditioner set, output
The diagnosis scheme realizes after-sales service personnel and grasps by specification so that after-sales service personnel diagnose fault according to the diagnosis scheme
Make, reduce since after-sales service personnel are because maintenance technique knowledge is lower, experience is insufficient etc., possibly quickly failure can not be carried out
Diagnosis, or even deal with improperly, cause air-conditioner set failure further to deteriorate, so that the phenomenon that causing more serious failure, uses
The technical solution of the application can be improved after-sales maintenance service efficiency, improve fault diagnosis safety.
It should be understood that above general description and following detailed description be only it is exemplary and explanatory, not
The application can be limited.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows the implementation for meeting the application
Example, and together with specification it is used to explain the principle of the application.
Fig. 1 is the flow chart of the method for diagnosing faults embodiment one of the application；
Fig. 2 is the flow chart of the method for diagnosing faults embodiment two of the application；
Fig. 3 is the electric loop schematic diagram of guide vane motor；
Fig. 4 is the structural schematic diagram of the trouble-shooter embodiment one of the application；
Fig. 5 is the structural schematic diagram of the trouble-shooter embodiment two of the application.
Specific embodiment
Example embodiments are described in detail here, and the example is illustrated in the accompanying drawings.Following description is related to
When attached drawing, unless otherwise indicated, the same numbers in different drawings indicate the same or similar elements.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistent with the application.On the contrary, they be only with it is such as appended
The example of the consistent device and method of some aspects be described in detail in claims, the application.
Fig. 1 is the flow chart of the method for diagnosing faults embodiment one of the application, as shown in Figure 1, the failure of the present embodiment is examined
Disconnected method can specifically include following steps:
100, fault diagnosis request is received；
For example, after air-conditioner set breaks down, in order to find failure cause as early as possible, solve failure problems, raising failure
The reliability of diagnosis, in this implementation, when carrying out fault diagnosis, after-sales service personnel, which not directly reset, to be powered on, and is needed defeated
Enter fault diagnosis request, and server is sent to by telecommunication agreement, fault diagnosis request is received by server.Its
In, fault diagnosis request carries the first identifier of air-conditioner set.
101, the first identifier of the air-conditioner set carried according to fault diagnosis request, obtains the diagnosis scheme of air-conditioner set；
In the present embodiment, after receiving the fault diagnosis request of maintenance personal's transmission, the available fault diagnosis is asked
The first identifier of the air-conditioner set of middle carrying is sought, and further obtains the diagnosis scheme of air-conditioner set according to the first identifier.
For example, can be likely to occur for air-conditioner set all by the team of profession such as the designer of air-conditioner set
Failure problems are managed collectively and are safeguarded.All failure problems can be carried out analysis combing by it, and are obtained each failure and asked
Corresponding diagnosis scheme is inscribed, forms standard database, and store into server.When server receives fault diagnosis request
Afterwards, the first identifier of the air-conditioner set carried in being requested according to the fault diagnosis, determines the air conditioner diagnosed
Group, and the corresponding reporting fault problem of the air-conditioner set is obtained, and then from standard database, it gets in air-conditioner set institute
The corresponding diagnosis scheme of the failure problems of report.
102, the diagnosis scheme of air-conditioner set is exported.
After getting the diagnosis scheme of air-conditioner set, the diagnosis scheme can be exported.For example, server can examine this
Disconnected scheme is issued in terminal used in air-conditioner set or after-sales service personnel, is examined to obtain this by after-sales service personnel
Disconnected scheme, in this way, after-sales service personnel can be according to the diagnosis scheme, to air-conditioner set into fault diagnosis.
In the present embodiment, since the team of profession is directed to all failure problems for being likely to occur of air-conditioner set, it is provided with pair
The diagnosis scheme answered, the diagnosis scheme is safe and reliable, in this way, after-sales service personnel only need to send out when air-conditioner set breaks down
Send fault diagnosis to request, can get required diagnosis scheme, and according to the diagnosis scheme of acquisition to air-conditioner set into failure
Diagnosis, improves efficiency of fault diagnosis, and since the diagnosis scheme of acquisition is safe and reliable, and after-sales service personnel is avoided to carry out event
During barrier diagnosis, due to dealing with improperly, causes air-conditioner set further to deteriorate, causes the information of more serious failure,
So that after-sales service personnel are when carrying out fault diagnosis, the reliability of fault diagnosis is higher.
The executing subject of the method for diagnosing faults of the present embodiment can be trouble-shooter, and the trouble-shooter is specific
It can be integrated by software, for example, the trouble-shooter is specifically as follows an application, the application is to this without special
It limits.
It should be noted that the present embodiment is by taking server end is arranged in trouble-shooter as an example to the technical side of the application
What case was illustrated, the trouble-shooter can also be arranged in air-conditioner set in practical applications, at this point it is possible to by professional
The obtained normal data lab setting of team in air-conditioner set, alternatively, air-conditioner set obtains standard database from server
, specific implementation principle is identical as realization principle when server is arranged in, and please refers to above-mentioned related record in detail, herein
It repeats no more.
The method for diagnosing faults of the present embodiment, by receiving fault diagnosis request, and carried according to fault diagnosis request
The first identifier of air-conditioner set after the diagnosis scheme for obtaining air-conditioner set, exports the diagnosis scheme, so as to after-sales service personnel's root
It is diagnosed fault according to the diagnosis scheme, realizes after-sales service personnel by standard operation, reduce due to after-sales service personnel Yin Wei
Technological know-how is lower, experience is insufficient etc. is repaired, possibly quickly failure can not be diagnosed, or even deal with improperly, lead to air conditioner
Group failure further deteriorates, so that the phenomenon that causing more serious failure, can be improved failure using the technical solution of the application
The reliability of diagnosis.
Fig. 2 is the flow chart of the method for diagnosing faults embodiment two of the application, as shown in Fig. 2, the fault diagnosis of this implementation
On the basis of method embodiment shown in Fig. 1, further the technical solution of the application is described in further detail.
As shown in Fig. 2, the method for diagnosing faults that this implementation comes can specifically include following steps:
200, fault diagnosis request is received；
201, the first identifier of the air-conditioner set carried according to fault diagnosis request determines that position and failure hair occur for failure
The corresponding suspected fault reason in life position；
It, can be according to the air-conditioner set carried in fault diagnosis request after server receives fault diagnosis request
First identifier determines the air-conditioner set diagnosed, and obtains the corresponding reporting fault problem of the air-conditioner set, Jin Ercong
In standard database, the corresponding diagnosis scheme of failure problems that the air-conditioner set is reported is got.For example, in the present embodiment,
The failure problems that air-conditioner set reports may include that position occurs for failure, and further determines that position occurs for failure from normal data
Set corresponding suspected fault reason.
202, the corresponding investigation information of suspected fault reason is obtained, as diagnosis scheme；
During a specific implementation, position can be occurred for each failure when constructing standard database by professional team
Corresponding investigation information is arranged in the suspected fault reason set, so that after-sales service personnel check according to the investigation information, and
It determines and causes the final failure cause of failure as troubleshooting reason.Wherein, the investigation information in the present embodiment may include
Check step, malfunction elimination standard etc..
203, the corresponding investigation information of output suspected fault reason；
After getting the corresponding investigation information of suspected fault reason, the investigation information can be exported, by after-sales service
Personnel obtain the investigation information, in this way, after-sales service personnel can be according to the investigation information, to air-conditioner set into fault diagnosis.
For example, after-sales service personnel can successively carry out according to the investigation step and malfunction elimination standard in investigation information
Investigation, until finding troubleshooting reason.To standardize the operation behavior of after-sales service personnel, so that improving diagnosis efficiency
Meanwhile the misoperation phenomenon of after-sales service personnel is avoided, avoid air-conditioner set from further breaking down problem.
204, the corresponding structure principle chart of abort situation is obtained；
205, the corresponding structure principle chart of output abort situation；
During a specific implementation, in order to further increase efficiency of fault diagnosis, abort situation pair can also be obtained
The structure principle chart answered, such as the corresponding electric loop schematic diagram of abort situation, and the corresponding structure principle chart of abort situation is defeated
Out, intuitive, fast according to investigation step each in the investigation information of suspected fault reason after to be obtained by after-sales service personnel
Position, the components etc. for needing to check are found fastly.
It should be noted that in the present embodiment, step 204- step 205 executes sequence with step 202- step 203
Without limiting, i.e., after executing the step 201, step 202- step 203 can be executed, step 204- step can also be executed
205。
206, the feedback information of after-sales service personnel is received；
For example, according to the investigation information and failure of suspected fault reason position is occurring for after-sales service personnel in the present embodiment
After the structure principle chart set checks air-conditioner set, the final failure cause for leading to air-conditioner set failure can be determined, make
For feedback information, and the feedback information is inputted, the feedback information is finally received by server.
207, according to feedback information, troubleshooting reason is determined.
Server upon reception of the feedback information, examining when can determine that air-conditioner set breaks down according to the feedback information
Disconnected failure cause, and recorded.
Further, in practical applications, due to same failure generation position may correspond to multiple suspected faults, because
This, in order to improve the diagnosis efficiency of after-sales service personnel, the step 202 in the present embodiment in the embodiment depicted in figure 2 " is obtained
The corresponding investigation information of suspected fault reason is taken, as diagnosis scheme " before, it is also based on preset ordering rule, to can
Doubtful failure cause is ranked up, the suspected fault reason after being sorted, and accordingly, the suspected fault after available sequence is former
Because of corresponding investigation information, as diagnosis scheme.
For example, each suspected fault reason that position can occurs to failure based on big data is united in the present embodiment
Meter analysis, obtains the number that each suspected fault reason causes failure, and according to the number of each suspected fault reason by height to
Low sequence is ranked up suspected fault reason, the suspected fault reason after being sorted.
For another example each suspected fault reason that position can occurs to failure based on big data is for statistical analysis, obtain
Cause the probability of failure, and the sequence descending according to the probability of each suspected fault reason to each suspected fault reason,
Suspected fault reason is ranked up, the suspected fault reason after being sorted.It no longer illustrates one by one herein.
During a specific implementation, after-sales service personnel arrange air-conditioner set according to the investigation information of acquisition
It looks into, and after the determining suspected fault reason for causing failure, needs to solve the failure of air-conditioner set, so that air-conditioner set can be normal
Operation, therefore, in the present embodiment, step 201 " determines that position occurs for failure and position occurs for failure in the embodiment depicted in figure 2
After corresponding suspected fault reason ", the corresponding solution of suspected fault reason can also be obtained, by the solution and row
It looks into the corresponding diagnosis scheme of information to be associated, the diagnosis scheme after being associated with；Accordingly, the diagnosis after association can be exported
Scheme, wherein the diagnosis scheme after the association includes the investigation information of suspected fault reason and the solution party of suspected fault reason
Case.
In practical applications, for higher for maintenance technique knowledge and experience is than more rich after-sales service personnel,
Cracking may may determine that after to scene be out of order occur that position is corresponding can be with failure cause, at this point, if after-sales service people
Member still needs to operate according to the sequence of diagnosis scheme, can reduce investigation efficiency, therefore, in the present embodiment, after-sales service personnel exist
After getting diagnosis scheme, customized diagnosis request can be inputted, wherein the customized diagnosis request carries target faults reason
Second identifier, so as to according to the second identifier from diagnosis scheme quick obtaining to the corresponding target of target faults reason
Information is checked, and exports target investigation information, in this way, after-sales service personnel can skip unnecessary investigation information, and root
It is checked according to target investigation information, improves investigation efficiency.
It should be noted that before receiving customized diagnosis request, needing to obtain after-sales service personnel in the present embodiment
Identity information；Whether the identity information for detecting after-sales service personnel is authorization identity information；Accordingly, if detecting, identity is believed
Breath is authorization identity information, receives customized diagnosis request.Maintenance technique knowledge is lower in order to prevent and experience is insufficient after sale
Maintenance personnel's customized diagnosis in the present embodiment, can be checked and rated, and be directed to maintenance technique for each after-sales service personnel
Knowledge and experience after-sales service personnel up to standard authorize, in this way, if after-sales service personnel need to be directly obtained target event
Hinder the corresponding target of reason and check information, can input corresponding identity information, server is by the identity of after-sales service personnel
Information is compared with pre-set authorization identity information, if the two matches, after-sales service personnel can just be inputted certainly
Definition diagnosis request.
The method for diagnosing faults of the application only needs the labeled data of the professional team maintenance various failures of air-conditioner set early period
Library, in this way after air-conditioner set breaks down, the available diagnosis scheme established to professional team of after-sales service personnel, and according to
Fault diagnosis is carried out to air-conditioner set according to the diagnosis scheme, scene is reached in person without professional team and failure is carried out to air-conditioner set
Diagnosis, saves cost of human and material resources.And since air-conditioner set can enable the server to find in time empty with reporting fault
The failure of unit is adjusted, and after-sales service personnel is notified to safeguard the air-conditioner set to break down, shortens air-conditioner set failure
Time allows users to faster normal use air-conditioner set.
It should be noted that server can also judge automatically sky according to the monitoring data of air-conditioner set in the present embodiment
Adjust unit whether break down, if breaking down, generate corresponding notification message, and be sent to after-sales service personnel and other
Related personnel.
During a specific implementation, although professional team is carried out for the failure cause of every kind of failure of air-conditioner set
Statistics, obtains standard database, but there will still likely be the failure cause ignored, causes after-sales service personnel according to diagnosis scheme
After completing diagnosis, final failure cause can not be still found, at this point, after-sales service personnel need input fault reason all to arrange
It looks into, not can solve the abnormal feedback information of problem, after server receives abnormal feedback information, can notify to the group of profession
Team after professional team can be linked up with after-sales service personnel, obtains investigation information, solution etc. and is used as diagnosis scheme,
And maintenance update is carried out to standard database, after-sales service personnel check further according to the diagnosis scheme reformulated.
It is illustrated below with technical solution of the specific example to the application.
For example, air-conditioner set reports " guide vane electromechanical transducer failure ", after after-sales service personnel reach scene, can click
" intelligent diagnostics " button, air-conditioner set is automatically by general packet radio service technology, (General Packet Radio
Service, GPRS) it is communicated with server, to recall electric loop of the air-conditioner set about guide vane motor from server
Schematic diagram, and obtain diagnosis scheme.Fig. 3 be guide vane motor electric loop schematic diagram, the diagnosis scheme can specifically include as
Lower step:
Step 1: please check that 10 cable (184,185,102~109) wiring are in the electric loop of entire guide vane motor
It is no to loosen? does cable have broken string or damage? it whether there is strong interferers around cable routing? if so, cable connection is just
Often.If nothing, confirm that cable connection is failure cause extremely, and by " solution " urgent wiring or replacement cable, solves event
Barrier.
Does detection mainboard PWM1 have output voltage 2.5V Step 2: setting 50% for touch screen guide vane motor aperture?
If so, mainboard PWM1 output is normal.If it is not, then confirming that mainboard PWM1 is failure cause extremely, and replaced by " solution "
Mainboard solves failure.
Step 3: please check that voltage transmitter TVc1 is damaged? when input be 2.5V when, test output electric current whether be
12mA? if so, voltage transmitter TVc1 is normal.If it is not, then confirming that voltage transmitter TVc1 is failure cause, and by " solution
Scheme " replaces voltage transmitter TVc1, solves failure.
Step 4: please check whether test guide vane motor M3 abnormal? if so, confirmation guide vane motor M3 is failure cause,
And guide vane motor M3 is replaced by " solution ", solve failure.
Fig. 4 is the structural schematic diagram of the trouble-shooter embodiment one of the application, as shown in figure 4, the event of the present embodiment
Barrier diagnostic device may include receiving module 10, obtain module 11 and output module 12.
Receiving module 10, for receiving fault diagnosis request, fault diagnosis request carries the first identifier of air-conditioner set；
Module 11 is obtained, for obtaining the diagnosis scheme of air-conditioner set according to first identifier；
Output module 12, for exporting diagnosis scheme.
The trouble-shooter of the present embodiment, by receiving fault diagnosis request, and carried according to fault diagnosis request
The first identifier of air-conditioner set after the diagnosis scheme for obtaining air-conditioner set, exports the diagnosis scheme, so as to after-sales service personnel's root
It is diagnosed fault according to the diagnosis scheme, realizes after-sales service personnel by standard operation, reduce due to after-sales service personnel Yin Wei
Technological know-how is lower, experience is insufficient etc. is repaired, possibly quickly failure can not be diagnosed, or even deal with improperly, lead to air conditioner
Group failure further deteriorates, thus the phenomenon that causing more serious failure.Failure can be improved using the technical solution of the application
The reliability of diagnosis.
During a specific implementation, module 11 is obtained, is specifically used for:
Determine that position occurs for failure and the corresponding suspected fault reason in position occurs for failure；
The corresponding investigation information of suspected fault reason is obtained, as diagnosis scheme；
Accordingly, output module 12 are specifically used for:
Output investigation information.
Fig. 5 is the structural schematic diagram of the trouble-shooter embodiment two of the application, as shown in figure 5, the event of the present embodiment
Hinder diagnostic device on the basis of the embodiment shown in fig. 4, further can also include sorting module 13.
Sorting module 13 is ranked up suspected fault reason, after being sorted for being based on preset ordering rule
Suspected fault reason；
Accordingly, the corresponding investigation information of suspected fault reason is obtained, comprising:
The corresponding investigation information of suspected fault reason after obtaining sequence.
In practical applications, as shown in figure 5, the trouble-shooter of the present embodiment can also include detection module 14.
Module 11 is obtained, is also used to obtain the identity information of after-sales service personnel；
Detection module 14, whether the identity information for detecting after-sales service personnel is authorization identity information；
Receiving module 10 receives customized if being also used to the identity information that detection module 14 detects after-sales service personnel
Diagnosis request, customized diagnosis request carry the second identifier of target faults reason；
According to second identifier, exports the corresponding target of target faults reason and check information.
During a specific implementation, module 11 is obtained, is also used to:
Obtain the corresponding solution of suspected fault reason；
Solution and diagnosis scheme are associated, the diagnosis scheme after being associated with；
Accordingly, output module 12 are also used to:
Diagnosis scheme after output association.
In addition, obtaining module 11 is also used to obtain the corresponding structure principle chart of abort situation；
Output module 12 is also used to export structure schematic diagram.
About the device in above-described embodiment, wherein modules execute the concrete mode of operation in related this method
Embodiment in be described in detail, no detailed explanation will be given here.
The application also provides a kind of air-conditioning, including first processor and first memory；
First processor is connected with first memory；
First memory, for storing computer program, computer program at least is used to execute the failure of above-described embodiment
Diagnostic method.
The application also provides a kind of server, including second processor and second memory；
Second processor is connected with second memory；
Second memory, for storing computer program, computer program at least is used to execute the failure of above-described embodiment
Diagnostic method.
The application also provides a kind of fault diagnosis system, including air-conditioner set and server；
Air-conditioner set is connected with server；
Air-conditioner set is used to send fault diagnosis request to server, and fault diagnosis request carries the first mark of air-conditioner set
Know；
Server is for receiving fault diagnosis request；According to first identifier, the diagnosis scheme of air-conditioner set is obtained, and will be examined
Disconnected scheme is exported to air-conditioner set.
The application also provides a kind of storage medium, is stored thereon with computer program, computer program is by third processor
When execution, each step of the method for diagnosing faults of above-described embodiment is realized.
It is understood that same or similar part can mutually refer in the various embodiments described above, in some embodiments
Unspecified content may refer to the same or similar content in other embodiments.
It should be noted that term " first ", " second " etc. are used for description purposes only in the description of the present application, without
It can be interpreted as indication or suggestion relative importance.In addition, in the description of the present application, unless otherwise indicated, the meaning of " multiple "
Refer at least two.
Any process described otherwise above or method description are construed as in flow chart or herein, and expression includes
It is one or more for realizing specific logical function or process the step of executable instruction code module, segment or portion
Point, and the range of the preferred embodiment of the application includes other realization, wherein can not press shown or discussed suitable
Sequence, including according to related function by it is basic simultaneously in the way of or in the opposite order, to execute function, this should be by the application
Embodiment person of ordinary skill in the field understood.
It should be appreciated that each section of the application can be realized with hardware, software, firmware or their combination.Above-mentioned
In embodiment, software that multiple steps or method can be executed in memory and by suitable instruction execution system with storage
Or firmware is realized.It, and in another embodiment, can be under well known in the art for example, if realized with hardware
Any one of column technology or their combination are realized: having a logic gates for realizing logic function to data-signal
Discrete logic, with suitable combinational logic gate circuit specific integrated circuit, programmable gate array (PGA), scene
Programmable gate array (FPGA) etc..
Those skilled in the art are understood that realize all or part of step that above-described embodiment method carries
It suddenly is that relevant hardware can be instructed to complete by program, the program can store in a kind of computer-readable storage medium
In matter, which when being executed, includes the steps that one or a combination set of embodiment of the method.
It, can also be in addition, can integrate in a processing module in each functional unit in each embodiment of the application
It is that each unit physically exists alone, can also be integrated in two or more units in a module.Above-mentioned integrated mould
Block both can take the form of hardware realization, can also be realized in the form of software function module.The integrated module is such as
Fruit is realized and when sold or used as an independent product in the form of software function module, also can store in a computer
In read/write memory medium.
Storage medium mentioned above can be read-only memory, disk or CD etc..
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or spy described in conjunction with this embodiment or example
Point is contained at least one embodiment or example of the application.In the present specification, schematic expression of the above terms are not
Centainly refer to identical embodiment or example.Moreover, particular features, structures, materials, or characteristics described can be any
One or more embodiment or examples in can be combined in any suitable manner.
Although embodiments herein has been shown and described above, it is to be understood that above-described embodiment is example
Property, it should not be understood as the limitation to the application, those skilled in the art within the scope of application can be to above-mentioned
Embodiment is changed, modifies, replacement and variant.
Claims (17)
1. a kind of method for diagnosing faults characterized by comprising
Fault diagnosis request is received, the fault diagnosis request carries the first identifier of air-conditioner set；
According to the first identifier, the diagnosis scheme of the air-conditioner set is obtained；
Export the diagnosis scheme.
2. method for diagnosing faults according to claim 1, which is characterized in that the diagnosis side for obtaining the air-conditioner set
Case, comprising:
Determine that position occurs for failure and the corresponding suspected fault reason in position occurs for the failure；
The corresponding investigation information of the suspected fault reason is obtained, as the diagnosis scheme；
Accordingly, the output diagnosis scheme, comprising:
Export the investigation information.
3. method for diagnosing faults according to claim 2, which is characterized in that the acquisition suspected fault reason is corresponding
Investigation information before, further includes:
Based on preset ordering rule, the suspected fault reason is ranked up, the suspected fault reason after being sorted；
Accordingly, the corresponding investigation information of the suspected fault reason is obtained, comprising:
The corresponding investigation information of suspected fault reason after obtaining the sequence.
4. method for diagnosing faults according to claim 3, which is characterized in that further include:
Customized diagnosis request is received, the customized diagnosis request carries the second identifier of target faults reason；
According to the second identifier, the corresponding target investigation information of the target faults reason is exported.
5. method for diagnosing faults according to claim 3, which is characterized in that before receiving customized diagnosis request, also wrap
It includes:
Obtain the identity information of after-sales service personnel；
Detect whether the identity information is authorization identity information；
It is accordingly, described to receive customized diagnosis request, comprising:
If detecting the identity information as authorization identity information, the customized diagnosis request is received.
6. method for diagnosing faults according to claim 2, which is characterized in that position and the event occur for the determining failure
Barrier occurs after the corresponding suspected fault reason in position, further includes:
Obtain the corresponding solution of the suspected fault reason；
The solution and the diagnosis scheme are associated, the diagnosis scheme after being associated with；
Accordingly, the output diagnosis scheme, comprising:
Diagnosis scheme after exporting the association.
7. method for diagnosing faults according to claim 2, which is characterized in that position and the event occur for the determining failure
Barrier occurs after the corresponding suspected fault reason in position, further includes:
Obtain the corresponding structure principle chart of the abort situation；
Export the structure principle chart.
8. method for diagnosing faults according to claim 1-7, which is characterized in that further include:
Receive the feedback information of the after-sales service personnel；
According to the feedback information, troubleshooting reason is determined.
9. a kind of trouble-shooter characterized by comprising
Receiving module, for receiving fault diagnosis request, the fault diagnosis request carries the first identifier of air-conditioner set；
Module is obtained, for obtaining the diagnosis scheme of the air-conditioner set according to the first identifier；
Output module, for exporting the diagnosis scheme.
10. trouble-shooter according to claim 9, which is characterized in that the acquisition module is specifically used for:
Determine that position occurs for failure and the corresponding suspected fault reason in position occurs for the failure；
The corresponding investigation information of the suspected fault reason is obtained, as the diagnosis scheme；
Accordingly, the output module, is specifically used for:
Export the investigation information.
11. trouble-shooter according to claim 10, which is characterized in that further include:
Sorting module, for be based on preset ordering rule, the suspected fault reason is ranked up, after being sorted can
Doubt failure cause；
Accordingly, the acquisition module is also used to obtain the corresponding investigation information of the suspected fault reason after the sequence.
12. trouble-shooter according to claim 10, which is characterized in that the acquisition module is also used to:
Obtain the corresponding solution of the suspected fault reason；
The solution and the diagnosis scheme are associated, the diagnosis scheme after being associated with；
Accordingly, the output module, is also used to:
Diagnosis scheme after exporting the association.
13. trouble-shooter according to claim 10, which is characterized in that the acquisition module is also used to obtain described
The corresponding structure principle chart of abort situation；
The output module is also used to export the structure principle chart.
14. a kind of air-conditioning, which is characterized in that including first processor and first memory；
The first processor is connected with the first memory；
The first memory, for storing computer program, the computer program is at least used for perform claim and requires 1~8
Described in any item method for diagnosing faults.
15. a kind of server, which is characterized in that including second processor and second memory；
The second processor is connected with the second memory；
The second memory, for storing computer program, the computer program is at least used for perform claim and requires 1~8
Described in any item method for diagnosing faults.
16. a kind of fault diagnosis system, which is characterized in that including air-conditioner set and server；
The air-conditioner set is connected to the server；
The air-conditioner set is used to send fault diagnosis request to the server, and the fault diagnosis request carries air-conditioner set
First identifier；
The server is for receiving fault diagnosis request；According to the first identifier, the diagnosis side of the air-conditioner set is obtained
Case, and the diagnosis scheme is exported to the air-conditioner set.
17. a kind of storage medium, which is characterized in that be stored thereon with computer program, the computer program is handled by third
When device executes, each step of method for diagnosing faults as described in any one of claims 1 to 8 is realized.
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