CN109118056A - The processing method and system of service deficiency - Google Patents
The processing method and system of service deficiency Download PDFInfo
- Publication number
- CN109118056A CN109118056A CN201810797440.2A CN201810797440A CN109118056A CN 109118056 A CN109118056 A CN 109118056A CN 201810797440 A CN201810797440 A CN 201810797440A CN 109118056 A CN109118056 A CN 109118056A
- Authority
- CN
- China
- Prior art keywords
- service
- deficiency
- service object
- abnormal
- module
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06315—Needs-based resource requirements planning or analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/14—Travel agencies
Abstract
The invention discloses a kind of processing method of service deficiency and systems, the treating method comprises: S1, the service deficiency rate for obtaining the corresponding service deficiency of service object；S2, judge automatically whether the service deficiency rate is more than given threshold, if being more than, it is determined that the service object is abnormal.The present invention can be realized service deficiency existing for service object in automatic, comprehensive monitoring and early warning OTA platform, reduce the loss of OTA platform；And treatment process is simple, alleviates the operating pressure of business personnel, provides targetedly guidance to the work of business personnel, improves work efficiency.
Description
Technical field
The present invention relates to technical field of information processing, in particular to the processing method and system of a kind of service deficiency.
Background technique
In OTA (Online Travel Agency, online travel agency) industry, by with the hotel of OTA platform cooperation, supply
The objects such as quotient are answered to be referred to as service object." having expired in room " etc. that will occur after OTA platform reserving hotel, will lead to user without
The case where method normally moves in hotel, seriously affects customer experience is referred to as service deficiency.The main work of the business personnel of OTA platform
One of work seeks to control the incidence of such service deficiency, i.e., reduces service deficiency rate as far as possible.
Currently, OTA platform can periodic statistical cooperation hotel, supplier various service deficiency types service deficiency rate,
Daily or weekly report is provided to check and analyze, for the service pair that service deficiency rate is extremely higher from trend business personnel
As being checked and being taken certain business measure.
But the processing method of such service deficiency has following defects that the report data amount that (1) is daily or weekly sent
It gives top priority to what is the most important greatly and not, business personnel is found and exists abnormal and need to be improved there is still a need for taking a significant amount of time to arrange comparison
Service deficiency, process is very complicated, and working efficiency is very low.Over time, business personnel will run out of steam, and then fall into report
Table is still being sent automatically, the situation of unmanned processing；(2) due to lacking automatic, comprehensive monitoring and warning function, merely
By the voluntarily observation of such report or business personnel, can not many times find the problem in time, there are very strong hysteresis quality,
When equal business personnels finally found that problem and set about improving, certain loss is caused to OTA platform.
Summary of the invention
The technical problem to be solved by the present invention is to control the presence of the processing method of such service deficiency in the prior art to pass through
Artificial mode is handled, and process is very complicated and working efficiency is very low；Meanwhile cannot automatically, comprehensively monitor and early warning, hold
The defects of easily causing damages to OTA platform, and it is an object of the present invention to provide a kind of service deficiency processing method and system.
The present invention is to solve above-mentioned technical problem by following technical proposals:
The present invention provides a kind of processing method of service deficiency, the treating method comprises:
S1, the service deficiency rate for obtaining the corresponding service deficiency of service object；
Wherein, the service deficiency rate is used to characterize the service object quantity on order of the service deficiency and total occurs
Ratio between quantity on order；
S2, judge automatically whether the service deficiency rate is more than given threshold, if being more than, it is determined that the service object is different
Often.
Preferably, step S1 includes:
It obtains in same a period of time, the institute of the corresponding each type of service deficiency of each service object
State service deficiency rate；
Step S2 includes:
Judge automatically whether the service deficiency rate is more than given threshold using Pauta criterion, if being more than, it is determined that institute
State service object's exception；And/or
Step S1 includes:
It obtains in current time period and in the time cycle of history setting quantity, the same service object is right respectively
The service deficiency rate for each type of service deficiency answered；
Step S2 includes:
Judging automatically the service deficiency rate using Seasonal Hybrid ESD algorithm (a kind of Outlier Detection Algorithm) is
No is more than given threshold, if being more than, it is determined that the service object is abnormal.
Preferably, after step S2 further include:
S3, generation warning message corresponding with the abnormal service object；
Wherein, the warning message include the title of the service object, the number of the service object, it is described service lack
Sunken type, the service object are confirmed as described in abnormal time range, the time of origin of the service deficiency and generation
At least one of order data of service deficiency.
Preferably, after step S3 further include:
S4, the warning message is sent to the abnormal service object；
S5, the feedback information that the abnormal service object sends is received；
Wherein, the feedback information include the measures to rectify and reform that the order that the service deficiency occurs is rectified and improved and/or
Rectify and improve the time limit；
When the feedback information includes the rectification time limit, before step S2 further include:
Judge whether the service object was in the rectification time limit, if it is not, continuing step S2.
Preferably, after step S2 further include:
When using Pauta criterion to determine, the service object is abnormal or is determined using Seasonal Hybrid ESD algorithm
When service object's exception, determine that the exception level of the service object is the first estate；
When using Pauta criterion to determine, the service object is abnormal and is determined using Seasonal Hybrid ESD algorithm
When service object's exception, determine that the exception level of the service object is the second grade；
Wherein, second grade is greater than described the first estate；
Step S4 is specifically included:
Preferentially the warning message is sent to the corresponding service object of second grade.
The present invention also provides a kind of processing system of service deficiency, the processing system includes that ratio of defects obtains module and the
One judgment module；
The ratio of defects obtains the service deficiency rate that module is used to obtain the corresponding service deficiency of service object；
Wherein, the service deficiency rate is used to characterize the service object quantity on order of the service deficiency and total occurs
Ratio between quantity on order；
The first judgment module is for judging automatically whether the service deficiency rate is more than given threshold, if being more than,
Determine that the service object is abnormal.
Preferably, the ratio of defects obtains module for obtaining each service object couple in same a period of time
The service deficiency rate for each type of service deficiency answered；
The first judgment module is used to judge automatically whether the service deficiency rate is more than setting using Pauta criterion
Threshold value, if being more than, it is determined that the service object is abnormal；And/or
The ratio of defects obtains module and is used to obtain in current time period and in the time cycle of history setting quantity,
The service deficiency rate of the corresponding each type of service deficiency of the same service object；
The first judgment module is used to judge automatically the service deficiency rate using Seasonal Hybrid ESD algorithm
It whether is more than given threshold, if being more than, it is determined that the service object is abnormal.
Preferably, the processing system further includes warning message generation module；
The warning message generation module is used to generate warning message corresponding with the abnormal service object；
Wherein, the warning message include the title of the service object, the number of the service object, it is described service lack
Sunken type, the service object are confirmed as described in abnormal time range, the time of origin of the service deficiency and generation
At least one of order data of service deficiency.
Preferably, the processing system further includes warning message sending module, feedback information receiving module and the second judgement
Module；
The warning message sending module is used to send the warning message to the abnormal service object；
The feedback information receiving module is used to receive the feedback information that the abnormal service object sends；
Wherein, the feedback information include the measures to rectify and reform that the order that the service deficiency occurs is rectified and improved and/or
Rectify and improve the time limit；
Second judgment module is used to when the received feedback information of feedback information receiving module include the rectification
When the time limit, judge whether the service object was in the rectification time limit, if it is not, calling the first judgment module.
Preferably, the processing system further includes exception level determining module；
The exception level determining module, which is used to work as, determines that the service object is abnormal or uses using Pauta criterion
When Seasonal Hybrid ESD algorithm determines service object's exception, determine that the exception level of the service object is the
One grade；
The exception level determining module, which is also used to work as, determines that the service object is abnormal and uses using Pauta criterion
When Seasonal Hybrid ESD algorithm determines service object's exception, determine that the exception level of the service object is the
Two grades；
Wherein, second grade is greater than described the first estate；
The warning message sending module is for preferentially to described in the corresponding service object's transmission of second grade
Warning message.
The positive effect of the present invention is that:
In the present invention, by obtaining the service deficiency rate of the corresponding service deficiency of service object in OTA platform, and sentence automatically
Disconnected service deficiency rate is more than that the service object of given threshold is abnormal, realizes and takes in automatic, comprehensive monitoring and early warning OTA platform
Service deficiency existing for business object, reduces the loss of OTA platform；And treatment process is simple, alleviates the work pressure of business personnel
Power provides targetedly guidance to the work of business personnel, improves work efficiency.
Detailed description of the invention
Fig. 1 is the flow chart of the processing method of the service deficiency of the embodiment of the present invention 1.
Fig. 2 is the flow chart of the processing method of the service deficiency of the embodiment of the present invention 2.
Fig. 3 is the modular structure schematic diagram of the processing system of the service deficiency of the embodiment of the present invention 3.
Fig. 4 is the modular structure schematic diagram of the processing system of the service deficiency of the embodiment of the present invention 4.
Specific embodiment
The present invention is further illustrated below by the mode of embodiment, but does not therefore limit the present invention to the reality
It applies among a range.
Embodiment 1
As shown in Figure 1, the processing method of the service deficiency of the present embodiment includes:
S101, the service deficiency rate for obtaining the corresponding service deficiency of service object；
Wherein, service deficiency rate is used to characterize service object and occurs between the quantity on order and blanket order quantity of service deficiency
Ratio；
S102, judge automatically whether service deficiency rate is more than given threshold, if being more than, it is determined that service object is abnormal.
In the present embodiment, by obtaining the service deficiency rate of the corresponding service deficiency of service object in OTA platform, sentence automatically
Disconnected service deficiency rate is more than that the service object of given threshold is abnormal, can be realized automatic, comprehensive monitoring and early warning OTA platform
Service deficiency existing for middle service object reduces the loss of OTA platform；And treatment process is simple, alleviates business personnel's
Operating pressure provides targetedly guidance to the work of business personnel, improves work efficiency.
Embodiment 2
As shown in Fig. 2, the processing method of the service deficiency of the present embodiment is further limiting to embodiment 1, specifically:
Step S101 includes:
It obtains in same a period of time, the service deficiency of the corresponding each type of service deficiency of each service object
Rate；
Step S102 includes:
Judge automatically whether service deficiency rate is more than given threshold using Pauta criterion, if being more than, it is determined that service pair
As exception；And/or
Step S101 includes:
It obtains in current time period and in the time cycle of history setting quantity, same service object is corresponding
The service deficiency rate of each type of service deficiency；
Step S102 includes:
Judge automatically whether service deficiency rate is more than given threshold using Seasonal Hybrid ESD algorithm, if being more than,
Then determine that service object is abnormal.
After step S102 further include:
It is serviced when determining that service object is abnormal or Seasonal Hybrid ESD algorithm is used to determine using Pauta criterion
When object exception, determine that the exception level of service object is the first estate；
It is serviced when determining that service object is abnormal and Seasonal Hybrid ESD algorithm is used to determine using Pauta criterion
When object exception, determine that the exception level of service object is the second grade；
Wherein, the second grade is greater than the first estate.
After step S102 further include:
S103, generation warning message corresponding with abnormal service object；
Wherein, warning message includes the title of service object, the number of service object, the type of service deficiency, service pair
As be confirmed as abnormal time range, service deficiency time of origin and occur service deficiency order data at least one
Kind.
Warning message can be the form of report, include title, the exception in abnormal hotel by taking hotel as an example, in report
The number in hotel, the type of service deficiency, hotel are confirmed as abnormal time range, the time of origin of service deficiency and generation
The order data etc. of service deficiency.It is different that the business personnel of OTA platform analyzes according to the specifying information in report and position generation
Normal hotel.
S104, warning message is sent to abnormal service object；
Specifically, warning message preferentially is sent to the corresponding service object of the second grade, that is, realize preferential investigation and solved
The higher service object of exception level.
S105, the feedback information that abnormal service object sends is received；
Wherein, feedback information includes the reason of service deficiency occurs for order, rectifies and improves to the order that service deficiency occurs
Measures to rectify and reform and rectification at least one of time limit.
According to the scope of business that each business personnel is responsible for, each period is (daily or weekly, with specific reference to specified detection
Period determines) report of above-mentioned warning message is sent to answerable abnormal service object.The service pair of specification exception
Answer must be made to OTA platform within a certain period of time after report as receiving corresponding warning message, replying content includes causing
Abnormal reason, measures to rectify and reform, rectification time limit etc..To after the rectification time limit, carried out an acceptance inspection with after by the corresponding responsible person of OTA platform
Continuous tracking, occurs again to prevent same problems.
In addition, business of the information such as rectification time limit of each service object and corresponding service deficiency type by OTA platform
Personnel arrange by hand, regular input system, and are synchronized in background data base.OTA platform lacks the service of each service object
The data such as required order are stored in enterprise database when being trapped into row processing.
When feedback information includes the rectification time limit, before step S102 further include:
Judge whether service object was in the rectification time limit, if it is not, continuing step S102.
In addition, according to detection cycle using the processing method of the service deficiency of the present embodiment to service object in OTA platform
The carry out circular treatment of corresponding service deficiency.It is different according to the service deficiency type of service object, data statistics and analysis
Process can be aggregated to corresponding dimension.
Such as: if service deficiency type is " determine before full room rate ", detection cycle be it is daily, detection dimensions are hotel, then
In date T, obtaining expires room rate to determine wine before (first x days of date T) each respective confirmation in hotel within the scope of certain time
Whether shop is abnormal.
By taking supplier as an example, full room rate is supervised daily before can be realized the confirmation to domestic and overseas each supplier
Control, has received the positive feedback from business personnel, by warning message and subsequent investigation, finds existing system of part supplier
The problem of many aspects such as system problem, inventory resource are poor, staff redeployment is frequent, staff training is insufficient, and link up and rectify and improve in time,
Effectively reduce the preceding full room rate of confirmation.
In the present embodiment, by obtaining the service deficiency rate of the corresponding service deficiency of service object in OTA platform, sentence automatically
Disconnected service deficiency rate is more than that the service object of given threshold is abnormal, while generating warning message, and send out to abnormal service object
Feedback information is sent, service deficiency existing for service object in automatic, comprehensive monitoring and early warning OTA platform is realized, reduces OTA
The loss of platform；And treatment process is simple, alleviates the operating pressure of business personnel, is provided with and is directed to the work of business personnel
The guidance of property, improves work efficiency.
Embodiment 3
As shown in figure 3, the processing system of the service deficiency of the present embodiment includes that ratio of defects acquisition module 1 and first judges mould
Block 2.
Ratio of defects obtains the service deficiency rate that module 1 is used to obtain the corresponding service deficiency of service object；
Wherein, service deficiency rate is used to characterize service object and occurs between the quantity on order and blanket order quantity of service deficiency
Ratio；
First judgment module 2 is for judging automatically whether service deficiency rate is more than given threshold, if being more than, it is determined that service
Object is abnormal.
In the present embodiment, by obtaining the service deficiency rate of the corresponding service deficiency of service object in OTA platform, and it is automatic
Judge that service deficiency rate is more than service object's exception of given threshold, can be realized automatic, comprehensive monitoring and early warning OTA is flat
Service deficiency existing for service object in platform, reduces the loss of OTA platform；And treatment process is simple, alleviates business personnel
Operating pressure, provide targetedly guidance to the work of business personnel, improve work efficiency.
Embodiment 4
As shown in figure 4, the processing system of the service deficiency of the present embodiment is further limiting to embodiment 3, specifically:
The processing system of the service deficiency of the present embodiment further includes exception level determining module 3, warning message generation module
4, warning message sending module 5, feedback information receiving module 6 and the second judgment module 7.
Ratio of defects obtains module 1 for obtaining in same a period of time, and each service object is corresponding each type of
The service deficiency rate of service deficiency；
First judgment module 2 is used to judge automatically whether service deficiency rate is more than given threshold using Pauta criterion, if
It is more than, it is determined that service object is abnormal；And/or
Ratio of defects obtains module 1 and is used to obtain in current time period and in the time cycle of history setting quantity, together
The service deficiency rate of the corresponding each type of service deficiency of one service object；
First judgment module 2 is used to judge automatically whether service deficiency rate surpasses using Seasonal Hybrid ESD algorithm
Given threshold is crossed, if being more than, it is determined that service object is abnormal.
Exception level determining module 3, which is used to work as, determines service object's exception using Pauta criterion or using Seasonal
When Hybrid ESD algorithm determines service object's exception, determine that the exception level of service object is the first estate；
Exception level determining module 3, which is also used to work as, determines that service object is abnormal and uses Seasonal using Pauta criterion
When Hybrid ESD algorithm determines service object's exception, determine that the exception level of service object is the second grade；
Wherein, the second grade is greater than the first estate.
Warning message generation module 4 is used to generate warning message corresponding with abnormal service object；
Wherein, warning message includes the title of service object, the number of service object, the type of service deficiency, service pair
As be confirmed as abnormal time range, service deficiency time of origin and occur service deficiency order data at least one
Kind.
Warning message can be the form of report, include title, the exception in abnormal hotel by taking hotel as an example, in report
The number in hotel, the type of service deficiency, hotel are confirmed as abnormal time range, the time of origin of service deficiency and generation
The order data etc. of service deficiency.It is different that the business personnel of OTA platform analyzes according to the specifying information in report and position generation
Normal hotel.
Warning message sending module 5 is used to send warning message to abnormal service object；
Specifically, warning message sending module 5 is used to preferentially send warning message to the corresponding service object of the second grade,
It realizes preferential investigation and solves the higher service object of exception level.
Feedback information receiving module 6 is used to receive the feedback information that abnormal service object sends；
Wherein, feedback information includes the reason of service deficiency occurs for order, rectifies and improves to the order that service deficiency occurs
Measures to rectify and reform and rectification at least one of time limit.
According to the scope of business that each business personnel is responsible for, each period (can daily or weekly, with specific reference to specified
Detection cycle is determined) report of above-mentioned warning message is sent to answerable abnormal service object.The clothes of specification exception
Business object must make answers to OTA platform within a certain period of time after receiving the report of corresponding warning message, and answer content includes
Cause abnormal reason, measures to rectify and reform, rectification time limit etc..To after the rectification time limit, carried out an acceptance inspection by the corresponding responsible person of OTA platform
With subsequent tracking, occur again to prevent same problems.
The information such as the rectification time limit of each service object and corresponding service deficiency type by OTA platform business personnel's hand
Carefully and neatly done reason, regular input system are synchronized to background data base.OTA platform handles the service deficiency of each service object
The data such as the order of Shi Suoxu are stored in enterprise database.
Second judgment module 7 is used to judge whether service object is in the rectification phase when feedback information includes the rectification time limit
In limit, if it is not, calling first judgment module 2.
In addition, according to detection cycle using the processing method of the service deficiency of the present embodiment to service object in OTA platform
Corresponding service deficiency detect.Different, the process of data statistics and analysis according to the service deficiency type of service object
Corresponding dimension can be aggregated to.
Such as: if service deficiency type is " determine before full room rate ", detection cycle be it is daily, detection dimensions are hotel, then
In date T, obtaining expires room rate to determine wine before (first x days of date T) each respective confirmation in hotel within the scope of certain time
Whether shop is abnormal.
By taking supplier as an example, full room rate before domestic and each supplier abroad confirmation can be monitored daily, be received
The positive feedback from business personnel has been arrived, by warning message and subsequent investigation, it is found that system existing for the supplier of part is asked
The problem of topic, many aspects such as inventory resource is poor, staff redeployment is frequent, staff training is insufficient, and link up in time and rectification, effectively
Reduce the preceding full room rate of confirmation.
In the present embodiment, by obtaining the service deficiency rate of the corresponding service deficiency of service object in OTA platform, sentence automatically
Disconnected service deficiency rate is more than that the service object of given threshold is abnormal, while generating warning message, and send out to abnormal service object
Feedback information is sent, service deficiency existing for service object in automatic, comprehensive monitoring and early warning OTA platform is realized, reduces OTA
The loss of platform；And treatment process is simple, alleviates the operating pressure of business personnel, is provided with and is directed to the work of business personnel
The guidance of property, improves work efficiency.
Although specific embodiments of the present invention have been described above, it will be appreciated by those of skill in the art that these
It is merely illustrative of, protection scope of the present invention is defined by the appended claims.Those skilled in the art is not carrying on the back
Under the premise of from the principle and substance of the present invention, various changes or modifications can be made to these embodiments, but these are changed
Protection scope of the present invention is each fallen with modification.
Claims (10)
1. a kind of processing method of service deficiency, which is characterized in that the treating method comprises:
S1, the service deficiency rate for obtaining the corresponding service deficiency of service object；
Wherein, the service deficiency rate is for characterizing the service deficiency occurs for the service object quantity on order and blanket order
Ratio between quantity；
S2, judge automatically whether the service deficiency rate is more than given threshold, if being more than, it is determined that the service object is abnormal.
2. the processing method of service deficiency as described in claim 1, which is characterized in that step S1 includes:
It obtains in same a period of time, the clothes of the corresponding each type of service deficiency of each service object
Business ratio of defects；
Step S2 includes:
Judge automatically whether the service deficiency rate is more than given threshold using Pauta criterion, if being more than, it is determined that the clothes
Business object is abnormal；And/or
Step S1 includes:
It obtains in current time period and in the time cycle of history setting quantity, the same service object is corresponding
The service deficiency rate of each type of service deficiency；
Step S2 includes:
Judge automatically whether the service deficiency rate is more than given threshold using Seasonal Hybrid ESD algorithm, if being more than,
Then determine that the service object is abnormal.
3. the processing method of service deficiency as described in claim 1, which is characterized in that after step S2 further include:
S3, generation warning message corresponding with the abnormal service object；
Wherein, the warning message includes the title of the service object, the number of the service object, the service deficiency
Type, the service object are confirmed as abnormal time range, the time of origin of the service deficiency and the generation service
At least one of order data of defect.
4. the processing method of service deficiency as claimed in claim 3, which is characterized in that after step S3 further include:
S4, the warning message is sent to the abnormal service object；
S5, the feedback information that the abnormal service object sends is received；
Wherein, the feedback information includes the measures to rectify and reform and/or rectification rectified and improved to the order that the service deficiency occurs
Time limit；
When the feedback information includes the rectification time limit, before step S2 further include:
Judge whether the service object was in the rectification time limit, if it is not, continuing step S2.
5. the processing method of service deficiency as claimed in claim 4, which is characterized in that after step S2 further include:
When use Pauta criterion determines that the service object is abnormal or uses described in the determination of Seasonal Hybrid ESD algorithm
When service object's exception, determine that the exception level of the service object is the first estate；
When use Pauta criterion determines that the service object is abnormal and uses described in the determination of Seasonal Hybrid ESD algorithm
When service object's exception, determine that the exception level of the service object is the second grade；
Wherein, second grade is greater than described the first estate；
Step S4 is specifically included:
Preferentially the warning message is sent to the corresponding service object of second grade.
6. a kind of processing system of service deficiency, which is characterized in that the processing system includes that ratio of defects obtains module and first
Judgment module；
The ratio of defects obtains the service deficiency rate that module is used to obtain the corresponding service deficiency of service object；
Wherein, the service deficiency rate is for characterizing the service deficiency occurs for the service object quantity on order and blanket order
Ratio between quantity；
The first judgment module is for judging automatically whether the service deficiency rate is more than given threshold, if being more than, it is determined that
The service object is abnormal.
7. the processing system of service deficiency as claimed in claim 6, which is characterized in that the ratio of defects obtains module for obtaining
It takes in same a period of time, the service deficiency of the corresponding each type of service deficiency of each service object
Rate；
The first judgment module is used to judge automatically whether the service deficiency rate is more than given threshold using Pauta criterion,
If being more than, it is determined that the service object is abnormal；And/or
The ratio of defects obtains module and is used to obtain in current time period and in the time cycle of history setting quantity, same
The service deficiency rate of the corresponding each type of service deficiency of the service object；
The first judgment module is used to whether judge automatically the service deficiency rate using Seasonal Hybrid ESD algorithm
More than given threshold, if being more than, it is determined that the service object is abnormal.
8. the processing system of service deficiency as claimed in claim 6, which is characterized in that the processing system further includes alarm signal
Cease generation module；
The warning message generation module is used to generate warning message corresponding with the abnormal service object；
Wherein, the warning message includes the title of the service object, the number of the service object, the service deficiency
Type, the service object are confirmed as abnormal time range, the time of origin of the service deficiency and the generation service
At least one of order data of defect.
9. the processing system of service deficiency as claimed in claim 8, which is characterized in that the processing system further includes alarm signal
Cease sending module, feedback information receiving module and the second judgment module；
The warning message sending module is used to send the warning message to the abnormal service object；
The feedback information receiving module is used to receive the feedback information that the abnormal service object sends；
Wherein, the feedback information includes the measures to rectify and reform and/or rectification rectified and improved to the order that the service deficiency occurs
Time limit；
Second judgment module is used to when the received feedback information of feedback information receiving module include the rectification time limit
When, judge whether the service object was in the rectification time limit, if it is not, calling the first judgment module.
10. the processing system of service deficiency as claimed in claim 9, which is characterized in that the processing system further includes exception
Level determination module；
The exception level determining module, which is used to work as, determines that the service object is abnormal or uses using Pauta criterion
When Seasonal Hybrid ESD algorithm determines service object's exception, determine that the exception level of the service object is the
One grade；
The exception level determining module, which is also used to work as, determines that the service object is abnormal and uses using Pauta criterion
When Seasonal Hybrid ESD algorithm determines service object's exception, determine that the exception level of the service object is the
Two grades；
Wherein, second grade is greater than described the first estate；
The warning message sending module is for preferentially sending the alarm to the corresponding service object of second grade
Information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810797440.2A CN109118056B (en) | 2018-07-19 | 2018-07-19 | Service defect processing method and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810797440.2A CN109118056B (en) | 2018-07-19 | 2018-07-19 | Service defect processing method and system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN109118056A true CN109118056A (en) | 2019-01-01 |
| CN109118056B CN109118056B (en) | 2022-02-08 |
Family
ID=64862939
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810797440.2A Active CN109118056B (en) | 2018-07-19 | 2018-07-19 | Service defect processing method and system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN109118056B (en) |
Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106101121A (en) * | 2016-06-30 | 2016-11-09 | 中国人民解放军防空兵学院 | A kind of all-network flow abnormity abstracting method |
| CN106570625A (en) * | 2016-10-26 | 2017-04-19 | 上海携程商务有限公司 | Service defect management method |
| CN106612202A (en) * | 2015-10-27 | 2017-05-03 | 网易（杭州）网络有限公司 | Method and system for pre-estimate and judgment of amount brushing of online game channel |
| CN106685750A (en) * | 2015-11-11 | 2017-05-17 | 华为技术有限公司 | System anomaly detection method and device |
| CN107679674A (en) * | 2017-10-23 | 2018-02-09 | 携程计算机技术（上海）有限公司 | The Forecasting Methodology and system of the overseas hotel's house type service deficiency of OTA platforms |
| CN107707395A (en) * | 2017-09-28 | 2018-02-16 | 浙江大华技术股份有限公司 | A kind of data transmission method, device and system |
-
2018
- 2018-07-19 CN CN201810797440.2A patent/CN109118056B/en active Active
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106612202A (en) * | 2015-10-27 | 2017-05-03 | 网易（杭州）网络有限公司 | Method and system for pre-estimate and judgment of amount brushing of online game channel |
| CN106685750A (en) * | 2015-11-11 | 2017-05-17 | 华为技术有限公司 | System anomaly detection method and device |
| CN106101121A (en) * | 2016-06-30 | 2016-11-09 | 中国人民解放军防空兵学院 | A kind of all-network flow abnormity abstracting method |
| CN106570625A (en) * | 2016-10-26 | 2017-04-19 | 上海携程商务有限公司 | Service defect management method |
| CN107707395A (en) * | 2017-09-28 | 2018-02-16 | 浙江大华技术股份有限公司 | A kind of data transmission method, device and system |
| CN107679674A (en) * | 2017-10-23 | 2018-02-09 | 携程计算机技术（上海）有限公司 | The Forecasting Methodology and system of the overseas hotel's house type service deficiency of OTA platforms |
Also Published As
| Publication number | Publication date |
|---|---|
| CN109118056B (en) | 2022-02-08 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN106655522B (en) | A kind of main station system suitable for electric grid secondary equipment operation management | |
| RU2389117C2 (en) | System and method for centralised monitoring and control of operation mode of power transformers installed in different substations and in monitoring centres | |
| CN111562460B (en) | Power distribution network power failure event detection research and judgment method, device, computer equipment and medium | |
| CN108776276A (en) | Multiplexing electric abnormality detection method and system | |
| CN107062559A (en) | A kind of air conditioner lacks fluorine detection method, device and air-conditioning system | |
| CN104535892B (en) | A kind of fault detection method and equipment | |
| CN108776625A (en) | A kind of restorative procedure of service fault, device and storage medium | |
| CN111612337A (en) | Automatic issuing method and automatic issuing system for heat supply network scheduling | |
| CN109582531A (en) | Monitoring method, device and the electronic equipment of power distribution unit | |
| CN104834305B (en) | Distribution automation terminal remote measurement exception analysis system and method based on DMS systems | |
| CN114757473A (en) | Remote online management method and system based on electroplating production line | |
| CN114386655A (en) | Transformer quality detection task scheduling method and system | |
| CN109389524A (en) | Integrated O&M collaborative management method, storage equipment, terminal and system based on electric network data | |
| CN109118056A (en) | The processing method and system of service deficiency | |
| CN106373028B (en) | Power maintenance system | |
| CN116859842A (en) | Chemical production line safety evaluation system | |
| CN102944790A (en) | Enterprise power consumption information detection method and system | |
| CN110430261A (en) | Detecting devices fault handling method and device | |
| CN109743204A (en) | A kind of intelligence operational system | |
| TW201145203A (en) | Real-time production improvement method | |
| CN115392383A (en) | Early warning method and device for electricity utilization abnormity, electronic equipment and storage medium | |
| CN108632109A (en) | Network communication quality acquisition methods, apparatus and system | |
| CN103837786A (en) | State monitoring system and monitoring method of intelligent distribution network equipment | |
| CN203813525U (en) | Intelligent distribution network equipment state monitoring system | |
| CN106447531A (en) | Communication operation method |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |