CN109089187B - Intelligent sound box, express query method thereof and computer-readable storage medium - Google Patents
Intelligent sound box, express query method thereof and computer-readable storage medium Download PDFInfo
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- CN109089187B CN109089187B CN201810721772.2A CN201810721772A CN109089187B CN 109089187 B CN109089187 B CN 109089187B CN 201810721772 A CN201810721772 A CN 201810721772A CN 109089187 B CN109089187 B CN 109089187B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04R—LOUDSPEAKERS, MICROPHONES, GRAMOPHONE PICK-UPS OR LIKE ACOUSTIC ELECTROMECHANICAL TRANSDUCERS; DEAF-AID SETS; PUBLIC ADDRESS SYSTEMS
- H04R1/00—Details of transducers, loudspeakers or microphones
- H04R1/20—Arrangements for obtaining desired frequency or directional characteristics
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
Abstract
The invention discloses an intelligent sound box, an express query method thereof and a computer readable storage medium. The express delivery query method comprises the following steps: establishing communication connection between the intelligent sound box and the terminal, and detecting whether prompt information sent by the terminal and used for prompting the terminal to receive information containing express keywords is received or not; when receiving prompt information sent by a terminal, acquiring identity information of a terminal user according to the prompt information; according to the acquired identity information, express information corresponding to the acquired identity information is acquired from a preset express inquiry platform; judging whether the terminal user is in the audio coverage range of the intelligent sound box; when the terminal user is in the audio frequency coverage range of the intelligent sound box, the express information is broadcasted through the intelligent sound box, and the express information acquired from the express query platform is pushed to the terminal. The express inquiry method provided by the invention can be used for broadcasting the express information to the user and pushing the express information acquired from the express inquiry platform to the terminal.
Description
Technical Field
The invention relates to the technical field of voice control, in particular to an intelligent sound box, an express query method thereof and a computer readable storage medium.
Background
At present, with the rapid development of modern online shopping, the inquiry of express logistics is also part of daily life.
However, in the related art, when the express delivery status is updated, the user needs to actively input personal information to obtain the latest status, and the latest status of the express delivery cannot be quickly obtained; when inquiring about express delivery, the information such as express delivery order number, receiving address and the like which need to be provided is complex, and is not convenient for the user to memorize; the multiple express platforms are independent to each other, and express queries of different platforms need to be operated separately; the express status obtained during the express inquiry is not timely, so that the user cannot timely handle the abnormal express status; for example, when the express delivery of the user is wrongly signed and the express delivery transportation is in a problem, the user does not timely inquire the express delivery to acquire the latest express delivery state, and the user may lose the opportunity to take corrective measures in time to bear economic loss. In summary, the current express item query mode is complex in query operation, and the user is likely to suffer from economic loss due to untimely express item query.
Disclosure of Invention
The invention mainly aims to provide an intelligent sound box, an express query method thereof and a computer readable storage medium, and aims to solve the technical problems that the existing express query operation is complicated, and the express query is not timely and can cause economic loss to a user.
In order to achieve the above object, the present invention provides an express delivery query method, including the following steps:
establishing communication connection between an intelligent sound box and a terminal, and detecting whether prompt information sent by the terminal and used for prompting the terminal to receive information containing express keywords is received or not;
when receiving prompt information sent by the terminal, acquiring identity information of a terminal user according to the prompt information;
according to the acquired identity information, express information corresponding to the acquired identity information is acquired from a preset express inquiry platform;
judging whether the terminal user is in the audio coverage range of the intelligent sound box;
when the terminal user is in the audio frequency coverage range of the intelligent sound box, the express information is broadcasted through the intelligent sound box, and the express information obtained by the express inquiry platform is pushed to the terminal.
When the terminal user is in the audio frequency coverage range of the smart sound box, the express delivery information is broadcasted through the smart sound box, and the express delivery information obtained by the express delivery inquiry platform is pushed to the terminal, and the method further comprises the following steps:
refreshing the express delivery information after preset time;
judging whether the express information obtained after refreshing is the same as the express information before refreshing;
and when the express information obtained after the refreshing is different from the express information before the refreshing, broadcasting the express information obtained after the refreshing.
The method for acquiring the express delivery information corresponding to the acquired identity information from the preset express delivery query platform according to the acquired identity information further comprises the following steps:
analyzing the express information to obtain the current state of the express and the information of a sign-in person;
when the current express state is signed, judging whether the sign-in person is the terminal user or not according to the sign-in person information;
and when the signatory is not the terminal user, pushing reminding information containing the information of the signatory to the terminal and broadcasting the information of the signatory.
When the terminal user is in the audio frequency coverage range of the smart sound box, the express delivery information is broadcasted through the smart sound box, and the express delivery information obtained by the express delivery inquiry platform is pushed to the terminal, and the method further comprises the following steps:
receiving an instruction input by a user for inquiring the express platform contact way corresponding to the express information;
acquiring a contact way of the express platform corresponding to the express information according to the instruction;
and broadcasting the contact way of the express platform corresponding to the express information, and pushing the contact way of the express platform corresponding to the express information to the terminal.
Wherein, the step of obtaining the identity information of the terminal user according to the prompt information specifically comprises:
analyzing the prompt information to obtain the information containing the express delivery keywords;
and extracting the identity information of the terminal user from the information containing the express delivery keywords.
When receiving the prompt message sent by the terminal, the step of obtaining the identity information of the terminal user according to the prompt message further comprises:
broadcasting the identity information of the terminal user;
receiving voice data input by the terminal user and used for modifying the identity information;
and updating the identity information according to the voice data.
The specific step of judging whether the terminal user is in the audio coverage range of the intelligent sound box comprises the following steps:
determining the linear distance between the terminal and the intelligent sound box;
judging whether the linear distance between the terminal and the intelligent sound box exceeds the audio coverage radius of the intelligent sound box or not;
when the linear distance between the terminal and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is in the audio coverage range of the intelligent sound box;
and when the linear distance between the terminal and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
The step of judging whether the terminal user is in the audio coverage range of the intelligent sound box specifically comprises the following steps:
performing infrared detection through an infrared detection device, and judging whether the terminal user is detected;
when the terminal user is detected, judging whether the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius or not;
when the linear distance between the terminal user and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is within the audio coverage range of the intelligent sound box;
and when the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
The invention also provides an intelligent sound box which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the steps of the express inquiry method are realized when the processor executes the computer program.
The invention further provides a computer-readable storage medium, on which a computer program is stored, which, when executed by a processor, implements the steps of the above-mentioned courier query method.
The express query method provided by the invention has the following beneficial effects:
the express inquiry method provided by the invention comprises the steps of establishing a communication connection between an intelligent sound box and a terminal, detecting whether prompt information sent by the terminal for prompting the terminal to receive information containing express keywords is received or not, acquiring identity information of a terminal user according to the prompt information when the prompt information sent by the terminal is received, acquiring express information corresponding to the acquired identity information from a preset express inquiry platform according to the acquired identity information, judging whether the terminal user is in an audio frequency coverage range of the intelligent sound box or not, finally, when the terminal user is in the audio frequency coverage range of the intelligent sound box, broadcasting the express information through the intelligent sound box, pushing the express information acquired from the express inquiry platform to the terminal, and broadcasting the express information to the user, and pushing the express information acquired from the express inquiry platform to the terminal. Make the convenient quick understanding express delivery condition of user, in time know the abnormal state of express delivery to and make the measure of treatment in time, avoid bearing economic loss, promote user experience.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the structures shown in the drawings without creative efforts.
Fig. 1 is a flowchart of an express query method in an embodiment of the present invention;
fig. 2 is a flowchart illustrating a process of determining whether an express has a new progress in an embodiment of the present invention;
fig. 3 is a flowchart illustrating a process of determining whether an express delivery has been incorrectly signed in accordance with an embodiment of the present invention;
fig. 4 is a flowchart of obtaining a contact information of an express platform in an embodiment of the present invention;
FIG. 5 is a flow chart of correcting identity information in an embodiment of the present invention;
FIG. 6 is a diagram illustrating text prompt information in an embodiment of the present invention;
fig. 7 is an architecture diagram of an express query system in an embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In addition, the technical solutions in the embodiments of the present invention may be combined with each other, but it must be based on the realization of those skilled in the art, and when the technical solutions are contradictory or cannot be realized, such a combination of technical solutions should not be considered to exist, and is not within the protection scope of the present invention.
Referring to fig. 1, the present invention provides an express query method, including the following steps:
s1, establishing communication connection between the intelligent sound box and the terminal, and detecting whether prompt information sent by the terminal and used for prompting the terminal to receive information containing express keywords is received or not.
Specifically, in step S1, the communication connection between the smart sound box and the terminal may be a bluetooth communication connection or a wireless hotspot communication connection; the prompt information sent by the terminal and used for prompting the terminal to receive the information containing the express keywords comprises the information containing the express keywords received by the terminal; express keywords are words related to express, for example, the name of an express merchant: such as Shunfeng or other express service merchants, recognizable express bill numbers and other express special vocabularies; and prompting information which is sent by the terminal and used for prompting the terminal to receive the information containing the express keywords comprises the information containing the express keywords.
And S2, when the prompt message sent by the terminal is received, acquiring the identity information of the terminal user according to the prompt message.
Specifically, in step S2, the prompt information sent by the terminal for prompting the terminal to receive the information including the express keyword includes the information including the express keyword, and the obtained identity information may include a name, an identification number, a mobile phone number, and the like of the user. It can be understood that the information containing the express delivery keyword in the user terminal can be obtained from the prompt information, and similarly, the identity information of the user can be obtained from the prompt information.
And S3, according to the acquired identity information, acquiring express information corresponding to the acquired identity information from a preset express inquiry platform.
Specifically, in step S2, the preset express query platform is a website that can query and obtain the express information after providing the relevant identity information of the user, for example, an official website for applying express delivery and circular express delivery, an express query website for looking up express, and the like. It can be understood that the preset express query platform can be edited by a user in a customized manner, and part of websites can be added or deleted. In addition, the express information corresponding to the identity information is the express information obtained through the identity information inquiry. It can be understood that express information is acquired in the preset express inquiry platform, so that express inquiry by a user can be replaced, other operations required when the user inputs an express bill number or inquires the express are omitted when the express is inquired, the user time is saved, and the user experience is improved.
And S4, judging whether the terminal user is in the audio coverage range of the intelligent sound box.
Specifically, in step S3, the audio coverage range of the smart speaker is a range in which audio can be transmitted when the smart speaker plays audio, for example, in an ideal state, the audio of the smart speaker can be transmitted in a circular range with a radius of 20 meters around the smart speaker, and then the circular range with a radius of 20 meters around the smart speaker is the audio coverage range of the smart speaker.
S5, when the terminal user is in the audio frequency coverage range of the intelligent sound box, the express information is broadcasted through the intelligent sound box, and the express information obtained by the express inquiry platform is pushed to the terminal.
Specifically, in step S4, the express delivery information may include a current transportation location of the express delivery, a sign-in status of the express delivery, information of a sign-in person, a predicted arrival time, and the like, the broadcast may be a broadcast of all contents of the express delivery information, or a broadcast of a part of contents of the express delivery information or a processed content of the express delivery information, the push of the express delivery information to the terminal may be in a form of pushing a text or a picture containing text information to the terminal, and the terminal may be a mobile phone, a computer, or other intelligent device, so that the user can view the content of the express delivery information again after the express delivery information is broadcast. It can be understood that the express delivery information processing method may include adding modifiers, simplifying redundant information, and the like.
Therefore, communication connection between the intelligent sound box and the terminal is established, and whether prompt information sent by the terminal and used for prompting the terminal to receive information containing express keywords is received or not is detected; when receiving prompt information sent by the terminal, acquiring identity information of a terminal user according to the prompt information; according to the acquired identity information, express information corresponding to the acquired identity information is acquired from a preset express inquiry platform; judging whether the terminal user is in the audio coverage range of the intelligent sound box; when the terminal user is in the audio frequency coverage of intelligent audio amplifier, through intelligent audio amplifier reports express delivery information, and will follow the express delivery information propelling movement that express delivery inquiry platform obtained extremely the terminal can report express delivery information to the user and will follow the express delivery information propelling movement that express delivery inquiry platform obtained extremely the terminal makes the convenient quick understanding express delivery condition of user, in time knows the abnormal state of express delivery to in time make measures, avoid bearing economic loss, promote user experience.
In a specific embodiment, step S3 includes two specific implementation manners:
the first specific implementation mode for judging whether the terminal user is in the audio coverage range of the intelligent sound box comprises the following steps:
step one, determining the linear distance between the terminal and the intelligent sound box.
Specifically, in a specific embodiment, the distance sensing device may be installed on the smart speaker to measure and calculate a linear distance between the target terminal and the smart speaker, and the distance sensing device may send a signal to the target terminal to measure and calculate a linear distance between the target terminal and the smart speaker according to the signal intensity returned by the terminal.
And step two, judging whether the linear distance between the terminal and the intelligent sound box exceeds the audio coverage radius of the intelligent sound box.
Specifically, in a specific embodiment, the audio coverage radius refers to a range within which audio can be transmitted when the smart sound box plays audio, for example, in an ideal state, the audio of the smart sound box can transmit a circular range with a radius of 20 meters and taking the smart sound box as a center, then, the circular range with a radius of 20 meters and taking the smart sound box as a center is taken as the audio coverage range of the smart sound box, and whether the terminal is within the audio coverage range of the smart sound box can be obtained by judging whether a linear distance between the terminal and the smart sound box exceeds a size relation of the audio coverage radius of the smart sound box, and if so, the terminal is not within the audio coverage range of the smart sound box; if not, the terminal is in the audio coverage range of the intelligent sound box.
And step three, when the linear distance between the terminal and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is in the audio coverage range of the intelligent sound box.
Specifically, in a specific embodiment, when the terminal is in the running state, the default terminal user and the terminal are at the same position, and whether the linear distance between the terminal and the intelligent sound box exceeds the preset audio coverage radius is judged, so that whether the terminal is in the audio coverage range of the intelligent sound box is known, when the linear distance between the terminal and the intelligent sound box does not exceed the preset audio coverage radius, so that the terminal can be obtained, the terminal is in the audio coverage range of the intelligent sound box, and the terminal user can obtain the terminal user in the audio coverage range of the intelligent sound box.
And step four, when the linear distance between the terminal and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
Specifically, in a specific embodiment, when the terminal is in the running state, the default terminal user and the terminal are at the same position, and whether the linear distance between the terminal and the intelligent sound box exceeds the preset audio coverage radius is judged, so that whether the terminal is in the audio coverage range of the intelligent sound box is known, and when the linear distance between the terminal and the intelligent sound box exceeds the preset audio coverage radius, so that the terminal can be obtained, the terminal is not in the audio coverage range of the intelligent sound box, and the terminal user can obtain the terminal user in the audio coverage range of the intelligent sound box.
Therefore, the steps can be carried out by judging the distance between the terminal and the intelligent sound box, so that the express information is broadcasted when the user is in the audio coverage range of the intelligent sound box, unnecessary broadcast is reduced, and the user experience is improved.
The second specific implementation manner for judging whether the terminal user is in the audio coverage range of the intelligent sound box comprises the following steps:
step one, carrying out infrared detection through an infrared detection device, and judging whether the terminal user is detected.
Specifically, in a specific embodiment, the infrared detection device may be installed on the smart speaker, the infrared detection device obtains an infrared scanned image by scanning an environment within a preset range, and then, according to feature data of the user, such as a body shape, a height, and an outline, preset by the user, it is determined whether there are more than two individuals in the infrared scanned image whose feature data match, and if so, a terminal user is detected; if not, no end user is detected.
And step two, when the terminal user is detected, judging whether the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius.
Specifically, in an embodiment, after the target individual is determined by the infrared detection device, a linear distance between the target individual and the smart speaker may be measured by the distance sensing device installed on the smart speaker, and whether the target individual is within the audio coverage range of the smart speaker is obtained by determining whether the linear distance between the target individual and the smart speaker exceeds a preset audio coverage radius.
And step three, when the linear distance between the terminal user and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is in the audio coverage range of the intelligent sound box.
Specifically, in a specific embodiment, the linear distance between the target individual and the smart speaker can be measured and calculated through a distance sensing device installed on the smart speaker, and when the linear distance between the target individual and the smart speaker does not exceed a preset audio coverage radius, it can be found that the target individual is within the audio coverage range of the smart speaker.
And step four, when the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
Specifically, in a specific embodiment, the linear distance between the target individual and the smart speaker can be measured and calculated through a distance sensing device installed on the smart speaker, and when the linear distance between the target individual and the smart speaker exceeds a preset audio coverage radius, it can be obtained that the target individual is not within the audio coverage range of the smart speaker.
Therefore, the steps can be carried out by judging the distance between the terminal user and the intelligent sound box, so that the express information is broadcasted when the user is in the audio coverage range of the intelligent sound box, unnecessary broadcast is reduced, and the user experience is improved.
Referring to fig. 2, in an embodiment, after step S5, the method further includes a step of determining whether the express delivery has a new progress, which includes:
and S21, refreshing the express delivery information after the preset time.
Specifically, the preset time can be adjusted according to the habit of the user, the refreshing refers to resubmitting the current identity information to acquire the express delivery information again, and the refreshing can be performed at intervals. It can be understood that the refreshed express information can be obtained after refreshing, and the refreshed express information may be the same as or different from the express before refreshing.
And S22, judging whether the express information obtained after refreshing is the same as the express information before refreshing.
Specifically, when the express information is refreshed each time, the express information obtained after the refreshing is compared with the express information obtained before the refreshing, and whether the refreshed express information is the same as the express information before the refreshing is judged.
And S23, when the express information obtained after refreshing is different from the express information before refreshing, broadcasting the express information obtained after refreshing.
Specifically, when the express information obtained after the refreshing is different from the express information obtained before the refreshing, that is, when the express information has a new progress, the express information obtained after the refreshing is broadcasted, and the content broadcasted may be the whole content of the express information obtained after the refreshing, or may be only a part different from the express information obtained before the refreshing, that is, an updated part of the express information, or a combination of the express information obtained before the refreshing and the express information obtained after the refreshing. It can be understood that the broadcasted express delivery information may be content that is processed by a language to be easily understood by a user, for example, the express delivery information before being refreshed is: arriving in city A and being sent to city B; the express information obtained after refreshing is as follows: arriving at city B and being sent to city C; the content of the announcement may be all the content of the express information obtained after refreshing, that is, the express information arrives at the city B and is being sent to the city C, or your express may arrive at the city B and is about to arrive at the city C, or your express is sent to the city C from the city a to the city B. Therefore, express information can be simplified, a user can conveniently understand the broadcast content, and user experience is improved.
Referring to fig. 3, in an embodiment, after step S3, the method further includes a step of determining whether the express delivery is incorrectly signed, including:
and S31, analyzing the express information to obtain the current state of the express and the information of the sign-in person.
Specifically, analyzing the express delivery information is to obtain specific contents contained in the express delivery information through text analysis, and the specific contents may include: express delivery current state, the information of the person of signing for receipt, the current specific position of express delivery, express delivery estimated arrival time etc, express delivery current state includes whether the express delivery is signed for, whether exist unusually, whether in transit, whether in the dispatch moderate, the information of the person of signing for receipt includes the name of the person of signing for receipt, the contact of the person of signing for receipt etc. it can be understood that, analysis express delivery information obtains express delivery current state and the information of the person of signing for receipt, can in time master the abnormal state of express delivery, the condition when signing for unusually, thereby reduce the influence that the unusual sign-for receipt of user's express delivery brought, improve user experience.
And S32, when the current state of the express is signed, judging whether the sign-in person is the user or not according to the information of the sign-in person.
Specifically, when the express delivery is in a current state of being signed, comparing the information of the signatory, namely name and mobile phone number of the signatory, and the like contained in the express delivery information with the name and mobile phone number of the user in the identity information, if the name and mobile phone number of the user in the identity information are different from the name and mobile phone number of the signatory, the express delivery is not signed by the user himself or herself, if the name and mobile phone number of the user in the identity information are the same as the name and mobile phone number of the signatory, the express delivery is signed by the user himself or herself, for example, the name of the signatory is Zhang III, the mobile phone number of the signatory is 135XXXX8888, the name of the user in the identity information is Liqu, and the mobile phone number is 132XXXX6666, the express delivery is not himself or Liqu, if the name of the signatory is Zhang III, the mobile phone number of the signatory is 135 XXXXXXXX 8888, the name of the user in the user identity information is Zhang III, then the express delivery confirms that the user is himself, namely three sheets sign for.
And S33, when the signatory is not the user, pushing reminding information containing the information of the signatory to the terminal, and broadcasting the information of the signatory.
Specifically, when the recipient of the express is not the user, the reminding information containing the recipient information is pushed to the terminal, and the recipient information is broadcasted, wherein the reminding information comprises a name, a contact way and the like, so that when the express of the user is wrongly signed, the user can timely contact the recipient of the express, and the loss caused by the wrongly signed express can be timely recovered.
Therefore, the reminding information containing the information of the signatory can be pushed to the terminal when the express delivery is signed by mistake, and the name and the contact way of the signatory are broadcasted to the user, so that the user can timely contact the signatory through the name and the contact way of the signatory when the express delivery is signed by mistake, and the influence caused by the mistaken signatory is reduced.
Referring to fig. 4, in a specific embodiment, after step S5, the method further includes a step of obtaining a contact address of the express platform, which specifically includes:
and S41, receiving an instruction for inquiring the express platform contact way corresponding to the express information, which is input by the user.
Specifically, the instruction for querying the express platform contact information corresponding to the express information, which is input by the user, may be in a text form or a voice form.
And S42, acquiring the contact information of the express platform corresponding to the express information according to the instruction.
Specifically, when the user sends an instruction for inquiring the contact way of the express platform corresponding to the express information, the express platform corresponding to the express information is confirmed, and the contact way of the express platform is acquired through a network or other ways, and other ways can include inquiring a database of the contact way of the local express platform, acquiring the express information from the express information, and the like, for example, when the user has a question about the express information, the user sends a voice instruction: the intelligent sound box can also obtain a contact telephone of the service provider corresponding to the express delivery information or a contact telephone of a delivery person from a network or a local database according to the service provider in the express delivery information.
And S43, broadcasting the contact information of the express platform corresponding to the express information, and pushing the contact information of the express platform corresponding to the express information to the terminal.
Specifically, the contact way of the express platform may be a customer service telephone of an express merchant, or may be a contact way of a courier responsible for delivering the express, for example, a nationwide unified official customer service telephone of a certain express, a public service number, a contact telephone of a courier for the express, a micro signal of the courier, and the like.
Therefore, the contact information of the express delivery party can be broadcasted to the user in the steps when the user has a question about the express delivery information and needs to contact the express delivery party to check specific conditions or needs help of the express delivery party, and the contact information of the express delivery platform corresponding to the express delivery information is pushed to the terminal, so that the user can conveniently contact the express delivery party.
In a specific embodiment, in step S2, the specific implementation manner of obtaining the identity information of the end user according to the prompt information includes the following steps:
step one, analyzing the prompt information to obtain the information containing the express keywords.
Specifically, in a specific embodiment, the prompt message includes a message including an express delivery keyword.
And step two, extracting the identity information of the terminal user from the information containing the express delivery keywords.
Specifically, in a specific embodiment, the identity information of the terminal user is extracted from the information containing the express delivery keyword, for example, the received information is "three are you good," your express delivery XXX will be delivered to X in X month X day, the dispatcher will contact you by telephone when delivered, "and the name of the terminal user can be extracted from the information: zhang III; for another example, the received message is "naobao XX flagship store reminds you that your express XX has been sent out, and when the message is sent, the message contacts your mobile phone number XXX to please pay attention to check out", and the mobile phone number of the terminal user can be extracted from the message.
Referring to fig. 5, in an embodiment, after step S2, the method further includes a step of correcting the identity information, which includes:
and S51, broadcasting the identity information of the terminal user.
Specifically, the broadcasted identity information includes the acquired identity information, and is used for confirming whether the information is accurate or not for the user.
S52, receiving the voice data input by the terminal user for modifying the identity information.
Specifically, the voice data input by the user for modifying the identity information may include an instruction for specifying a modification range and the identity information content input again, or may directly input the identity information content.
And S53, updating the identity information according to the voice data.
Specifically, the identity information content range needing to be changed and the identity information content needing to be input again are identified from the voice data, the identity information needing to be input again is replaced by the original identity information, and it can be understood that if the identity information needing to be input again is one part of the identity information, the part of the identity information needing to be input again is replaced by the corresponding part of the identity information needing to be input again.
Therefore, the steps can ensure that the user confirms the correctness of the identity information by broadcasting the identity information to the user after the user inputs the identity information, and can use the identity information input again by the user for updating the identity information, so that when the user inputs the identity information, the error in the identity information can be checked through the broadcasted identity information and can be modified in time.
Referring to fig. 6, in a specific embodiment, in the step of pushing the express information acquired by the express query platform to the terminal, the pushed information may be as shown in the figure, it can be understood that the text reminding information includes main contents of the express information, the sending form may be a text or a picture including the text reminding information, and the like, and the preset terminal may be a mobile phone, a computer or other intelligent device, so that the user can view the content of the express information again after the express information is broadcasted.
As shown in fig. 7, the present invention further provides a smart speaker, which includes a memory 101, a processor 102, and a computer program 103 stored in the memory 101 and capable of running on the processor 102, wherein the processor 102 implements the steps of the courier query method when executing the computer program 103.
In particular, the computer program 103, when executed by the processor 102, implements the steps of:
establishing communication connection between an intelligent sound box and a terminal, and detecting whether prompt information sent by the terminal and used for prompting the terminal to receive information containing express keywords is received or not; when receiving prompt information sent by the terminal, acquiring identity information of a terminal user according to the prompt information; according to the acquired identity information, express information corresponding to the acquired identity information is acquired from a preset express inquiry platform; judging whether the terminal user is in the audio coverage range of the intelligent sound box; when the terminal user is in the audio frequency coverage range of the intelligent sound box, the express information is broadcasted through the intelligent sound box, and the express information obtained by the express inquiry platform is pushed to the terminal.
Optionally, the computer program 103, when executed by the processor 102, further implements the steps of:
refreshing the express delivery information after preset time; judging whether the express information obtained after refreshing is the same as the express information before refreshing; and when the express information obtained after the refreshing is different from the express information before the refreshing, broadcasting the express information obtained after the refreshing.
Optionally, the computer program 103, when executed by the processor 102, further implements the steps of:
analyzing the express information to obtain the current state of the express and the information of a sign-in person; when the current express state is signed, judging whether the sign-in person is the terminal user or not according to the sign-in person information; and when the signatory is not the terminal user, pushing reminding information containing the information of the signatory to the terminal and broadcasting the information of the signatory.
Optionally, the computer program 103, when executed by the processor 102, further implements the steps of:
receiving an instruction input by a user for inquiring the express platform contact way corresponding to the express information; acquiring a contact way of the express platform corresponding to the express information according to the instruction; and broadcasting the contact way of the express platform corresponding to the express information, and pushing the contact way of the express platform corresponding to the express information to the terminal.
Optionally, the computer program 103, when executed by the processor 102, further implements the steps of:
analyzing the prompt information to obtain the information containing the express delivery keywords; and extracting the identity information of the terminal user from the information containing the express delivery keywords.
Optionally, the computer program 103, when executed by the processor 102, further implements the steps of:
broadcasting the identity information of the terminal user; receiving voice data input by the terminal user and used for modifying the identity information; and updating the identity information according to the voice data.
Optionally, the computer program 103, when executed by the processor 102, further implements the steps of:
determining the linear distance between the terminal and the intelligent sound box; judging whether the linear distance between the terminal and the intelligent sound box exceeds the audio coverage radius of the intelligent sound box or not; when the linear distance between the terminal and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is in the audio coverage range of the intelligent sound box; and when the linear distance between the terminal and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
Optionally, the computer program 103, when executed by the processor 102, further implements the steps of:
performing infrared detection through an infrared detection device, and judging whether the terminal user is detected; when the terminal user is detected, judging whether the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius or not; when the linear distance between the terminal user and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is within the audio coverage range of the intelligent sound box; and when the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
That is, in the specific embodiment of the present invention, when the processor 102 of the smart sound box 100 executes the computer program 103, the steps of the express delivery query method described above are implemented, so that the express delivery information can be broadcasted to the user, and the express delivery information obtained from the express delivery query platform is pushed to the terminal. Make the convenient quick understanding express delivery condition of user, in time know the abnormal state of express delivery to and make the measure of treatment in time, avoid bearing economic loss, promote user experience.
It should be noted that, since the steps of the courier query method described above are implemented when the processor 102 of the smart sound box 100 executes the computer program 103, all embodiments of the above method are applicable to the smart sound box 100, and can achieve the same or similar beneficial effects.
In addition, the present invention also provides a computer readable storage medium, which stores a computer program, and when the computer program is executed by a processor, the computer program implements the steps of the express delivery query method described above.
In particular, the computer program when executed by a processor implements the steps of:
establishing communication connection between an intelligent sound box and a terminal, and detecting whether prompt information sent by the terminal and used for prompting the terminal to receive information containing express keywords is received or not; when receiving prompt information sent by the terminal, acquiring identity information of a terminal user according to the prompt information; according to the acquired identity information, express information corresponding to the acquired identity information is acquired from a preset express inquiry platform; judging whether the terminal user is in the audio coverage range of the intelligent sound box; when the terminal user is in the audio frequency coverage range of the intelligent sound box, the express information is broadcasted through the intelligent sound box, and the express information obtained by the express inquiry platform is pushed to the terminal.
Optionally, the computer program when executed by the processor further implements the steps of:
refreshing the express delivery information after preset time; judging whether the express information obtained after refreshing is the same as the express information before refreshing; and when the express information obtained after the refreshing is different from the express information before the refreshing, broadcasting the express information obtained after the refreshing.
Optionally, the computer program when executed by the processor further implements the steps of:
analyzing the express information to obtain the current state of the express and the information of a sign-in person; when the current express state is signed, judging whether the sign-in person is the terminal user or not according to the sign-in person information; and when the signatory is not the terminal user, pushing reminding information containing the information of the signatory to the terminal and broadcasting the information of the signatory.
Optionally, the computer program when executed by the processor further implements the steps of:
receiving an instruction input by a user for inquiring the express platform contact way corresponding to the express information; acquiring a contact way of the express platform corresponding to the express information according to the instruction; and broadcasting the contact way of the express platform corresponding to the express information, and pushing the contact way of the express platform corresponding to the express information to the terminal.
Optionally, the computer program when executed by the processor further implements the steps of:
analyzing the prompt information to obtain the information containing the express delivery keywords; and extracting the identity information of the terminal user from the information containing the express delivery keywords.
Optionally, the computer program when executed by the processor further implements the steps of:
broadcasting the identity information of the terminal user; receiving voice data input by the terminal user and used for modifying the identity information; and updating the identity information according to the voice data.
Optionally, the computer program when executed by the processor further implements the steps of:
determining the linear distance between the terminal and the intelligent sound box; judging whether the linear distance between the terminal and the intelligent sound box exceeds the audio coverage radius of the intelligent sound box or not; when the linear distance between the terminal and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is in the audio coverage range of the intelligent sound box; and when the linear distance between the terminal and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
That is, in a specific embodiment of the present invention, when being executed by a processor, a computer program of a computer-readable storage medium implements the steps of the express delivery query method, so as to be able to broadcast the express delivery information to a user and push the express delivery information acquired from the express delivery query platform to the terminal. Make the convenient quick understanding express delivery condition of user, in time know the abnormal state of express delivery to and make the measure of treatment in time, avoid bearing economic loss, promote user experience.
It should be noted that, since the computer program of the computer-readable storage medium is executed by the processor to implement the steps of the express delivery query method, all the embodiments of the method are applicable to the computer-readable storage medium, and can achieve the same or similar beneficial effects.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications and equivalents of the present invention, which are made by the contents of the present specification and the accompanying drawings, or directly/indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (10)
1. An express delivery inquiry method based on an intelligent sound box is characterized by comprising the following steps:
establishing communication connection between an intelligent sound box and a terminal, and detecting whether prompt information which is sent by the terminal and used for prompting the terminal to receive information containing words related to express is received or not;
when receiving prompt information sent by the terminal, acquiring identity information of a terminal user according to the prompt information;
according to the acquired identity information, express information corresponding to the acquired identity information is acquired from a preset express inquiry platform;
judging whether the terminal user is in the audio coverage range of the intelligent sound box;
when the terminal user is in the audio frequency coverage range of the intelligent sound box, the express information is broadcasted through the intelligent sound box, and the express information obtained by the express inquiry platform is pushed to the terminal.
2. The express delivery query method based on a smart sound box according to claim 1, wherein the step of broadcasting the express delivery information through the smart sound box and pushing the express delivery information obtained from the express delivery query platform to the terminal when the terminal user is within an audio coverage range of the smart sound box further comprises:
refreshing the express delivery information after preset time;
judging whether the express information obtained after refreshing is the same as the express information before refreshing;
and when the express information obtained after the refreshing is different from the express information before the refreshing, broadcasting the express information obtained after the refreshing.
3. The express delivery inquiry method based on the smart sound box as claimed in claim 1, wherein the step of obtaining the express delivery information corresponding to the obtained identity information from a preset express delivery inquiry platform according to the obtained identity information further comprises:
analyzing the express information to obtain the current state of the express and the information of a sign-in person;
when the current express state is signed, judging whether the sign-in person is the terminal user or not according to the sign-in person information;
and when the signatory is not the terminal user, pushing reminding information containing the information of the signatory to the terminal and broadcasting the information of the signatory.
4. The express delivery query method based on a smart sound box according to claim 1, wherein the step of broadcasting the express delivery information through the smart sound box and pushing the express delivery information obtained from the express delivery query platform to the terminal when the terminal user is within an audio coverage range of the smart sound box further comprises:
receiving an instruction input by a user for inquiring the express platform contact way corresponding to the express information;
acquiring a contact way of the express platform corresponding to the express information according to the instruction;
and broadcasting the contact way of the express platform corresponding to the express information, and pushing the contact way of the express platform corresponding to the express information to the terminal.
5. The express delivery inquiry method based on the intelligent sound box as claimed in claim 1, wherein the step of obtaining the identity information of the terminal user according to the prompt information specifically comprises:
analyzing the prompt information to obtain the information containing the words related to the express;
and extracting the identity information of the terminal user from the information containing the express delivery keywords.
6. The express delivery inquiry method based on the intelligent sound box as claimed in claim 1, wherein the step of obtaining the identity information of the terminal user according to the prompt information when the prompt information sent by the terminal is received further comprises:
broadcasting the identity information of the terminal user;
receiving voice data input by the terminal user and used for modifying the identity information;
and updating the identity information according to the voice data.
7. The smart speaker based express delivery query method of claim 1, wherein the specific step of determining whether the end user is within an audio coverage of the smart speaker comprises:
determining the linear distance between the terminal and the intelligent sound box;
judging whether the linear distance between the terminal and the intelligent sound box exceeds the audio coverage radius of the intelligent sound box or not;
when the linear distance between the terminal and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is in the audio coverage range of the intelligent sound box;
and when the linear distance between the terminal and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
8. The smart speaker based express delivery query method of claim 1, wherein the step of determining whether the end user is within an audio coverage range of the smart speaker specifically comprises:
performing infrared detection through an infrared detection device, and judging whether the terminal user is detected;
when the terminal user is detected, judging whether the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius or not;
when the linear distance between the terminal user and the intelligent sound box does not exceed the preset audio coverage radius, the terminal user is within the audio coverage range of the intelligent sound box;
and when the linear distance between the terminal user and the intelligent sound box exceeds a preset audio coverage radius, the terminal user is not in the audio coverage range of the intelligent sound box.
9. A smart sound box comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the steps of the courier query method of any one of claims 1 to 8 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the courier query method according to any one of claims 1 to 8.
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| CN103632089A (en) * | 2013-12-16 | 2014-03-12 | 北京网秦天下科技有限公司 | Security detection method, device and system of application installation package |
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| CN106296891A (en) * | 2016-07-27 | 2017-01-04 | 顺丰科技有限公司 | Auth method and express delivery cabinet for express delivery cabinet |
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