CN109074544A - Social media feedback system for cold chain product - Google Patents

Social media feedback system for cold chain product Download PDF

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CN109074544A
CN109074544A CN201780021430.3A CN201780021430A CN109074544A CN 109074544 A CN109074544 A CN 109074544A CN 201780021430 A CN201780021430 A CN 201780021430A CN 109074544 A CN109074544 A CN 109074544A
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social media
entry
product
feedback
user apparatus
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J.克罗宁
C.M.赫法恩斯
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Carrier Corp
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Carrier Corp
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/01Social networking

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  • General Business, Economics & Management (AREA)
  • Quality & Reliability (AREA)
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  • Entrepreneurship & Innovation (AREA)
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Abstract

A kind of method and system fed back for receiving social media associated with product, comprising: social media database contains at least one social media entry;Keyword database contains at least one key entries;User apparatus is used to provide at least one product identification entry;Feedback engine, it is used to analyze at least one described social media entry and at least one described key entries, identify at least one the related social media entry for corresponding at least one key entries at least one described social media entry, and at least one product feedback record is provided, contain at least one described related social media entry and the product identification entry corresponding at least one related social media entry.

Description

Social media feedback system for cold chain product
Background technique
Subject matter disclosed herein is related to providing product feedback, and for providing being directed to by cold chain from social media source The system and method for the product feedback of the product of system delivering.
In general, temperature sensitive and perishable article is transported and dispensed using cold chain distribution system.For example, such as eating The products such as product and drug may be vulnerable to the influence of temperature, humidity, pollutant and other environmental factors.Advantageously, cold chain system System allows perishable and environmentally sensitive article to be transported and dispense, without damage or other adverse effects.
However, the manufacturer of cold chain distribution system, retail trader and other users may want to receive about being delivered to consumption The feedback of the product quality of person.Various parameters in cold chain system may influence client to the satisfaction of delivered product.It is expected that A kind of system and method being capable of providing the product feedback to the product delivered by cold chain system from social media source.
Summary of the invention
According to embodiment, a kind of system for receiving social media feedback associated with product, comprising: social matchmaker At least one social media entry is contained in volume data library;Keyword database contains at least one key entries;With Family device is used to provide at least one product identification entry;Feedback engine is used to analyze at least one described social media Entry and at least one described key entries, identify at least one social media entry corresponds at least one key The related social media entry of at least one of word entries, and at least one product feedback record is provided, contain at least one phase Close social media entry and the product identification entry corresponding at least one related social media entry.
Other than one or more features in above-described feature, or alternatively, further embodiment It may include that user apparatus to social media database provides at least one social media entry.
Other than one or more features in above-described feature, or alternatively, further embodiment It may include user apparatus in response at least one social media entry corresponding at least one key entries, provide and correspond to At least one product information items of at least one related social media entry.
Other than one or more features in feature described above, or alternatively, further embodiment It may include the cold chain historical data base containing at least one history entries, wherein feedback engine identifies at least one history entries At least one relevant historical entry corresponding at least one product identification entry.
Other than one or more features in feature described above, or alternatively, further embodiment It may include that product feedback record further contains at least one relevant historical entry.
Other than one or more features in feature described above, or alternatively, further embodiment It may include that user apparatus shows at least one relevant historical entry.
Other than one or more features in feature described above, or alternatively, further embodiment To may include user apparatus, which record in response to relevant historical entry to product feedback, provides user feedback entry.
According to embodiment, a method of it is fed back for receiving social media associated with product, comprising: via society Media database is handed over to provide at least one social media entry;At least one key entries is provided via keyword database; At least one described social media entry and at least one described key entries are analyzed via feedback engine;Via the feedback Engine identifies at least one the related social activity for corresponding at least one key entries at least one social media entry Media items;At least one product identification entry associated with product is provided via user apparatus;And via feedback engine It provides containing at least one related social media entry and the product identification item corresponding at least one related social media entry At least one product feedback of purpose record.
Other than one or more features in feature described above, or alternatively, further embodiment It may include providing at least one social media entry to social media database via user apparatus.
Other than one or more features in feature described above, or alternatively, further embodiment It may include at least one social media entry in response to corresponding at least one key entries, provide corresponding at least one At least one product information items of related social media entry.
Other than one or more features in feature described above, or alternatively, further embodiment Can include: at least one history entries is provided via cold chain historical data base;And identify that at least one is gone through via feedback engine Correspond at least one relevant historical entry of at least one product identification entry in history entry.
Other than one or more features in feature described above, or alternatively, further embodiment It may include that product feedback record further contains at least one relevant historical entry.
Other than one or more features in feature described above, or alternatively, further embodiment It may include that at least one relevant historical entry is shown via user apparatus.
Other than one or more features in feature described above, or alternatively, further embodiment It may include being recorded via user apparatus in response to relevant historical, recorded to product feedback and user feedback entry is provided.
According to embodiment, a kind of computer program product being tangibly embodied on computer-readable medium, the meter Calculation machine program product includes the instruction for causing processor to execute operation when being executed by a processor, and the operation includes: via society Media database is handed over to provide at least one social media entry;At least one key entries is provided via keyword database; At least one described social media entry and at least one described key entries are analyzed via feedback engine;Via feedback engine Identify at least one the related social media for corresponding at least one key entries at least one described social media entry Entry;At least one product identification entry associated with product is provided via user apparatus, and is provided via feedback engine Contain at least one related social media entry and the product identification entry corresponding at least one related social media entry At least one product feedback record.
The technical functionality of the embodiment above includes providing at least one product feedback record, contains at least one correlation Social media entry and the product identification entry corresponding at least one related social media entry.
From the description understood below in conjunction with attached drawing, other aspects, feature and technologies of embodiment will become it is more aobvious and It is clear to.
Brief description
It is particularly pointed out in claims at specification ending and is distinctly claimed this theme.Embodiment Foregoing and other feature and advantage will become obvious according to the detailed description carried out below in conjunction with attached drawing, wherein similar elements There is identical number in several attached drawings:
Fig. 1 illustrates the schematic diagram of product feedback system;And
Fig. 2 is the flow chart for receiving the method for feedback associated with product.
Specific embodiment
Referring to Fig.1, it shows for receiving the product feedback system 100 about the feedback of product 139.In shown embodiment party In case, product feedback system 100 includes user apparatus 110, social media platform 120, cold chain system 130 and feedback engine 140. Product feedback system 100 can receive and relevant feedback of the identification from social media entry, goes through feedback with product 139 and product History data are associated.In addition, product feedback system 100 can requesting consumption person participate in feedback, the information about product 139 is provided, Such as it recalls and suggests, and analysis use pattern.Advantageously, product feedback system 100 allows and consumer's direct communication.
In the illustrated embodiment, cold chain system 130 can be used for storing and transporting product 139.In the illustrated embodiment, Cold chain system 130 includes cold chain historical data base 132, cold chain interface 134, container 136, sensor 138 and product 139.Favorably Ground, when the information from cold chain system 130 can be used for transporting in cold chain system 130 in product 139 and consumer When receiving product 139, the additional information about product 139 is provided.
In the illustrated embodiment, product 139 can be any suitable product.In the illustrated embodiment, product 139 It may include perishable, including but not limited to water fruits and vegetables, cereal, beans, nut, egg, dairy products, seed, flower, meat, family Fowl, fish, ice, drug or any other suitable cargo for needing cold chain transportation.It will also be appreciated that embodiment party described herein Case can be applied to the not perishable article of transport.
In the illustrated embodiment, client can transport product 139 in the container 136 of climate controlled.The appearance of climate controlled Device 136 can provide temperature, humidity, illumination and other controlled environments, to maintain the required condition of product 139.
In the illustrated embodiment, the container 136 of climate controlled may include at least one sensor 138.Sensor 138 can Monitored parameter, including but not limited to temperature, pressure, humidity, carbon dioxide, ethylene, ozone, light exposure, vibration exposure and other Condition.Advantageously, the type depending on the product 139 to be monitored and corresponding environmental sensibility can pass for certain applications selection Sensor 138.In other embodiments, the sensor 138 provided can be at product 139 or associated with product 139, or It is environmental sensor 138 to provide environmental parameter.Although sensor 138 can monitor the quality and safety that may influence product 139 Property parameter, but sensor 138 possibly can not detect the certain conditions that may influence product 139.Advantageously, anti-from product The consumer feedback of feedback system 100 can enhance sensor 138 to determine and establish between observable parameter and the quality of product 139 Relationship.
In the illustrated embodiment, cold chain historical data base 132 includes about being distributed to visitor via cold chain system 130 The history parameters of the product 139 at family.Parameter may include the attribute of product 139, for example, temperature, weight, size, sugared content, ripe degree, Grade, maturity, label and packaging.Parameter may also include such as temperature, pressure, humidity, carbon dioxide, ethylene, ozone, vibration The storage location that dynamic, light exposure, weather, time and product 139 are undergone in cold chain system 130.Parameter can further use the time, Position mark or other relevant informations enhance.In addition, cold chain historical data base 132 may also include about the current of product 139 With the information of expected quality, such as relative time, freshness, the storage time etc. of determining harvest.
In the illustrated embodiment, cold chain interface 134 can mention between feedback engine 140 and cold chain historical data base 132 For simplified communication interface.Cold chain system 130 may also include processor (not shown) and relevant memory (not shown).Processing Device can be but not limited to the uniprocessor or multicomputer system of any one of various possible frameworks, including equal Even ground or the field programmable gate array (FPGA) anisotropically arranged, central processing unit (CPU), specific integrated circuit (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware.Memory can be but not limited to deposit at random Access to memory (RAM), read-only memory (ROM) or other electronics, optics, magnetism or any other computer-readable medium.Have Sharp ground, the use of cold chain interface 134 can be standardized or otherwise be provided to entry provided by cold chain historical data base 132 With the simplified access of function.
In the illustrated embodiment, client can be associated with user apparatus 110.User apparatus 110 can be any suitable Device, including but not limited to cellular phone, tablet computer, personal computer, dedicated unit etc..In shown embodiment In, user apparatus 110 can provide the access to social media client 112 and product identifier 114.User apparatus 110 may be used also Including processor (not shown) and associated memory (not shown).Processor can be but not limited to various possibility The uniprocessor or multicomputer system of any one of framework, including the field-programmable uniformly or non-uniformly arranged At gate array (FPGA), central processing unit (CPU), specific integrated circuit (ASIC), digital signal processor (DSP) or figure Manage unit (GPU) hardware.Memory can be but not limited to random access memory (RAM), read-only memory (ROM) or other Electronics, optics, magnetism or any other computer-readable medium.Advantageously, user apparatus 110 can be associated with client, and Client is allowed easily to provide the feedback about product 139.
In the illustrated embodiment, user apparatus 110 can provide access or otherwise include social media client 112.Social media client 112 can provide the access to any suitable social media platform 120, including be based on text, position Set the social media platform 120 with photo.Social media client 112 allows client to provide or otherwise submit social Media items.In the illustrated embodiment, certain social media entries can be description or otherwise correspond to product 139 Related social media entry.Provided social media entry can be audio, video, text etc..
In the illustrated embodiment, user apparatus 110 includes product identifier 114.In certain embodiments, product is known It Fu 114 be not the application program that can be executed on user apparatus 110.Product identifier 114 can utilize the hardware of user apparatus 110 Come the associated Related product of social media entry related identifying to provided by client.In certain embodiments, it is providing It is considered after social media entry relevant to product, client can be prompted to identify product.Product identifier 114 may include QR code Reader, RFID reader, barcode reader, shop or retail unique identifier, location-based service, self-report etc..
In the illustrated embodiment, client can utilize social media platform 120.In the illustrated embodiment, social media Platform 120 may include social media database 122 and social media interface 124.Social media platform 120 may include multiple flat Platform, the including but not limited to service based on text, position, photo etc..
In the illustrated embodiment, social media database 122 can the social media item that is provided by client of storage and management Mesh.In certain embodiments, the entry of social media database 122 is provided by the user apparatus 110 of client, and in other realities It applies in scheme, other suitable devices can be used.Social media database 122 may include transporting with using cold chain system 130 The relevant entry of product.
In the illustrated embodiment, social media interface 124 can feedback engine 140 and social media database 122 it Between simplified communication interface is provided.Advantageously, the use of social media interface 134 can be standardized or otherwise be provided to society Hand over the simplified access of entry and function provided by media database 122.
In the illustrated embodiment, product feedback system 100 includes feedback engine 140, to analyze and analyze social media Entry records to provide comprehensive product feedback.In the illustrated embodiment, feedback engine 140 and keyword database 142 and Feedback database 144 is associated.In the illustrated embodiment, feedback engine 140, which can also be provided, carrys out auto-correlation social media entry Relative score.Advantageously, feedback engine 140 allows the direct feedback from consumer.Feedback engine 140 may also include processing Device (not shown) and associated memory (not shown).Processor can be but not limited to appointing in various possible frameworks What one uniprocessor or multicomputer system, including the field programmable gate array uniformly or non-uniformly arranged (FPGA), central processing unit (CPU), specific integrated circuit (ASIC), digital signal processor (DSP) or graphics processing unit (GPU) hardware.Memory can be but not limited to random access memory (RAM), read-only memory (ROM) or other electronics, Optics, magnetism or any other computer-readable medium.
In the illustrated embodiment, keyword database 142 may include the keyword that can indicate related social media entry List.Optional keyword indicates correlation with interested product, such as brand name, selected adjective etc.. Keyword database 142 may also include other media, such as photo, video etc..In certain embodiments, keyword database 142 may also include related context to determine or estimate the correlation of certain social media entries.In certain embodiments, it closes Term in key numerical data base 142 can be added during operation or otherwise be adjusted.
In the illustrated embodiment, feedback engine 140 can by from social media database 122 social media entry with The keyword and context entries being stored in keyword database 142 are compared.Feedback engine 140, which can search for and identify, appoints What matching or similitude, to identify potentially relevant social media feedback item.In certain embodiments, feedback engine 140 Confidence level can be assigned for selected related social media feedback item using statistical method.
In the illustrated embodiment, if identifying that related social media feedback, feedback engine 140 will then make phase Social media feedback item is closed to be associated with product.Related social media feedback can be analyzed, further to determine whether from anti- It presents and identifies theme or target product in entry.In certain embodiments, feedback engine 140 can prompt user apparatus 110 to use Product identifier 114 identifies product.User can utilize visual identity, position identification or user report.In shown embodiment In, feedback engine 140 can recognize at least one Related product.
In the illustrated embodiment, product feedback record is storable in feedback database 144.Product feedback record can wrap It includes identified product entry, any relevant social media feedback item, product history entries and is mentioned by feedback engine 140 Any appraisal or additional analysis entry supplied.Advantageously, feedback database 144 can store analyzing in real time for client feedback Information, or store the information for being analyzed within any desired period.
In the illustrated embodiment, feedback engine 140 can be remembered by the product feedback that each product creation identified is concentrated Record.In the illustrated embodiment, feedback engine 140 can further determine that identified product whether with any cold chain system 130 It is associated.Feedback engine 140 can inquire cold chain historical data base 132 to receive any product history entries.Advantageously, product is gone through History entry can provide the experimental evidence that can correspond to the feedback received from client.In certain embodiments, feedback engine 140 Can create the type of received feedback with from the correlation and other relationships between the received value of cold chain historical data base 132. In the illustrated embodiment, product history entries can be analyzed and merge, in product feedback record to allow bigger analysis.
In the illustrated embodiment, the product feedback record or part thereof of accumulation can be sent to visitor via user apparatus 110 Family.Advantageously, client can check quantitative data, and according to checking that product history further provides for additional feedback.It is closed for example, having It can receive the additional information about the product shelf time etc. in the client of the feedback of product freshness.In certain embodiments, User apparatus 110 can prompt additional feedback, such as source, timetable, the temperature range of expected product 139 etc..In certain realities It applies in scheme, feedback engine 140 can convey any of any product 139 associated with client not complete to user apparatus 110 Suggestion or recall.
In certain embodiments, the polymerizable feedback from multiple clients of feedback engine 140, and feedback is analyzed to determine The trend and grouping of feedback.Feedback engine 140 can distribute score, such as opposite freshness, opposite satisfaction etc. based on scale. In addition, in certain embodiments, feedback engine 140 can make feedback trend and the experience from the offer of cold chain historical data base 132 Entry is related.For example, feedback engine 140 is recognizable related to the product 139 with longer shelf time or longer haulage time The lower satisfaction score of connection.
Referring to Fig. 2, the method 200 for receiving product feedback is shown.In operation 202, via keyword database At least one key entries is provided.In the illustrated embodiment, keyword database may include that can indicate related social media The Keyword List of entry.Optional keyword indicates the correlation with interested product, such as brand name, selected Adjective etc..
In operation 204, at least one social media entry to social media database is provided via user apparatus.? In shown embodiment, user apparatus can provide access or otherwise include social media client.Social media client End can provide the access to any suitable social media platform, including the social media platform based on text, position and photo. In operation 206, at least one social media entry is provided via social media database.It in certain embodiments, can be through Social media entry is supplied to social media database by replacement device.
In operation 208, at least one social media entry and at least one key entries are analyzed via feedback engine. Feedback engine can search for and identify any matching or similitude, may relevant social media feedback item with identification.Certain In embodiment, feedback engine can assign confidence etc. using statistical method for selected related social media feedback item Grade.
Operation 210 in, feedback engine determine any of social media entry whether in keyword database Certain keyword matchs.If feedback engine determines that social media entry can be identified as correlation, the method is proceeded to Operation 210.In other embodiments, user can provide other social media entries as described in operation 204.
In operation 212, is identified via feedback engine and correspond at least one key at least one social media entry The related social media entry of at least one of word entries.It is associated with product extremely via user apparatus offer in operation 214 A few product identification entry.In the illustrated embodiment, in response to the social media feedback item and key data of user Keyword match between library prompts user to identify target product.
In operation 216, feedback engine determine identified product entry whether be effective in product feedback system or The product identified, to proceed to operation 218.In certain embodiments, known if do not recognized in product feedback system Other product entry, then user can provide the additional social media entry as described in operation 204.
In operation 218, provides via feedback engine containing at least one related social media entry and correspond at least At least one product feedback record of the product identification entry of one related social media entry.
In operation 220, at least one history entries is provided via cold chain historical data base.Feedback engine can inquire cold chain Historical data base is to receive any product history entries.Advantageously, product history entries, which can provide, can correspond to receive from client The experimental evidence of the feedback arrived.In operation 222, is identified via feedback engine and correspond at least one at least one history entries At least one relevant historical entry of a product identification entry.
In operation 224, at least one relevant historical entry is shown via user apparatus.Advantageously, client can check fixed Measure data, and according to checking that product history further provides for additional feedback.For example, having the visitor of the feedback about product freshness Family can receive the additional information about the product shelf time etc..In operation 226, in response to the relevant historical via user apparatus Record provides the user feedback entry to product feedback record.In certain embodiments, user apparatus can prompt additional anti- Feedback, such as desired product source, timetable, temperature range etc..
As described above, exemplary implementation scheme can be in the process of processor implementation and for practicing those processes The form of device, such as feedback engine 140.Exemplary implementation scheme can also be embodied in such as floppy disk, CD ROM, hard disk in containing The form of the computer program code of instruction in the tangible mediums such as driver or any other computer readable storage medium, In when computer program code is loaded into computer and is executed by it, the computer becomes real for practical example Apply the device of scheme.Exemplary implementation scheme can also be in the form of computer program code, for example, regardless of the computer program Code is stored in a storage medium, is loaded into computer/or be executed by it, or pass through certain some transmission medium, load Into computer and/or be executed by it, or by certain transmission medium, such as by electric wire or cable, pass through optical fiber or warp It is transmitted by electromagnetic radiation, wherein when computer program code is loaded into computer and is executed by it, the calculating Machine becomes the device for practical example embodiment.When implementing on a general purpose microprocessor, computer program code segments Microprocessor is configured to generate specific logic circuit.
Terms used herein are not intended to limit these embodiment party just for the sake of describing the purpose of specific embodiment Case.It is detailed without meaning although having presented the description to embodiment of the present invention for the purpose of illustration and description, Or embodiment is limited to disclosed form.In the case where not departing from the range of embodiment, what is do not described to this is permitted More modifications, variation, change, substitution or equivalent arrangements will be apparent those skilled in the art.In addition, although Various embodiments have been described, it should be appreciated that various aspects can only include some embodiments in described embodiment. Therefore, embodiment shall not be considered limited to the description of front, and be limited only in the scope of the appended claims.

Claims (15)

1. a kind of system for receiving social media feedback associated with product, comprising:
Social media database contains at least one social media entry;
Keyword database contains at least one key entries;
User apparatus is used to provide at least one product identification entry;
Feedback engine is used to analyze at least one described social media entry and at least one described key entries, identification Correspond at least one related social media of at least one key entries at least one described social media entry Entry, and at least one product feedback record is provided, at least one described related social media entry is contained and corresponds to institute State the product identification entry of at least one related social media entry.
2. system as described in any one of the preceding claims, wherein the user apparatus is mentioned to the social media database For at least one described social media entry.
3. system as described in any one of the preceding claims, wherein the user apparatus is in response to corresponding to described at least one At least one described social media entry of a key entries provides and corresponds at least one described related social media entry At least one described product information items.
4. system as described in any one of the preceding claims further includes cold chain historical data base, contains at least one and go through History entry, wherein the feedback engine, which identifies, corresponds at least one described product identification item at least one described history entries At least one relevant historical entry of purpose.
5. system as claimed in claim 4, wherein product feedback record is also containing at least one described relevant historical item Mesh.
6. system as claimed in claim 4, wherein the user apparatus shows at least one described relevant historical entry.
7. system as claimed in claim 6, wherein the user apparatus is in response to the relevant historical entry, to the product Feedback record provides user feedback entry.
8. a kind of method for receiving social media feedback associated with product, comprising:
At least one social media entry is provided via social media database;
At least one key entries is provided via keyword database;
At least one described social media entry and at least one described key entries are analyzed via feedback engine;
It is identified via the feedback engine and corresponds at least one described crucial brief note at least one described social media entry At least one related social media entry of purpose;
At least one product identification entry associated with the product is provided via user apparatus;And
Via the feedback engine provide containing at least one described related social media entry and correspond to it is described at least one At least one product feedback of the product identification entry of related social media entry records.
It further include via the user apparatus to the social media number 9. method as described in any one of the preceding claims At least one described social media entry is provided according to library.
10. method as described in any one of the preceding claims further includes via the user apparatus, in response to corresponding to institute At least one the described social media entry for stating at least one key entries provides and corresponds at least one described related social activity At least one described product information items of media items.
11. method as described in any one of the preceding claims, further includes:
At least one historical record is provided via cold chain historical data base;And
It is identified via the feedback engine and corresponds at least one described product identification entry at least one described history entries At least one relevant historical entry.
12. method as claimed in claim 11, wherein product feedback record is also containing at least one described relevant historical Entry.
13. method as claimed in claim 11 further includes showing at least one described relevant historical via the user apparatus Entry.
14. method as claimed in claim 13 further includes recording via the user apparatus in response to the relevant historical, It is recorded to the product feedback and user feedback entry is provided.
15. a kind of computer program product being tangibly embodied on computer-readable medium, the computer program product packet Instruction is included, when executed by the processor, cause the processor to execute includes the operation of the following terms to described instruction:
At least one social media entry is provided via social media database;
At least one key entries is provided via keyword database;
At least one described social media entry and at least one described key entries are analyzed via feedback engine;
It is identified via the feedback engine and corresponds at least one described crucial brief note at least one described social media entry At least one related social media entry of purpose;
At least one product identification entry associated with the product is provided via user apparatus;And
Via the feedback engine provide containing at least one described related social media entry and correspond to it is described at least one At least one product feedback of the product identification entry of related social media entry records.
CN201780021430.3A 2016-03-28 2017-03-23 Social media feedback system for cold chain product Pending CN109074544A (en)

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