CN108921470B - Order distribution management method and device, computer equipment and storage medium - Google Patents
Order distribution management method and device, computer equipment and storage medium Download PDFInfo
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Abstract
The application relates to a method, a device, computer equipment and a storage medium for order distribution management. The method comprises the following steps: receiving order information, determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel, acquiring the state information of the service personnel, distributing the order to the service personnel meeting an assignment condition when the service personnel meeting the assignment condition exists in the order pool, the assignment condition comprises whether the assignment is accepted or not and whether a distribution mode is matched or not, distributing the order according to the state information of the service personnel and the state information of the service personnel in a standby order pool when the service personnel meeting the assignment condition does not exist in the order pool, generating service order information according to the order information, and pushing the service order information to the determined order service personnel. By adopting the method, the order service personnel for distributing the orders can be quickly determined, so that the orders can be processed in time, and the distribution efficiency in the same city is improved.
Description
Technical Field
The present application relates to the field of logistics management technologies, and in particular, to a method and an apparatus for order distribution management, a computer device, and a storage medium.
Background
With the popularization and development of the internet, the improvement of the living standard of people and the acceleration of the life rhythm, the take-out platform and the online shopping are more mature and convenient, the market of the same-city distribution is completely stimulated, and the distribution demand is larger and larger.
The traditional same-city delivery mode mainly comprises three modes of delivery by traditional express companies, delivery by a delivery team and delivery by part-time staff, wherein the traditional express company delivery mode needs to collect the express companies and then deliver the express companies uniformly, so that the time consumption is long, and the delivery cannot be carried out in time; the method for establishing the delivery by the delivery team has exclusivity, so that human resources cannot be fully utilized, and the timeliness cannot be ensured when the delivery demand is too much; the mode of delivering through the part-time staff also can have the ageing problem because the delivery personnel are unstable. The traditional mode of delivering in the same city cannot guarantee delivery timeliness.
Disclosure of Invention
In view of the above, it is desirable to provide a method, an apparatus, a computer device, and a storage medium for order distribution management, which can improve the efficiency of the same-city distribution.
A method of order delivery management, the method comprising:
receiving order information, and determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel;
acquiring state information of service personnel, and when the service personnel meeting assignment conditions exist in an order pool, allocating an order to the service personnel meeting the assignment conditions, wherein the assignment conditions comprise whether the assignment is accepted or not and whether distribution modes are matched or not;
when no service personnel meeting the assignment condition exist in the order pool, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool;
and generating service order information according to the order information, and pushing the service order information to the determined order service personnel.
In one embodiment, determining the order pool to which the order belongs according to the order information includes:
determining user types according to the order information, wherein the user types comprise individual users, merchant users and team users;
determining an order pool to which an order belongs according to the user type, wherein the order pool comprises a public order pool, a merchant order pool and a team order pool, the order of an individual user belongs to the public order pool, the order of a merchant user belongs to the merchant order pool, and the order of a team user belongs to the team order pool.
In one embodiment, allocating orders based on the status information of the service personnel and the status information of the service personnel in the standby order pool comprises:
setting the order as a free order receiving order, and waiting for service personnel in an order pool to receive the order;
when the order receiving information of the service personnel is not received within the preset waiting time, the order service personnel is appointed according to the state information of the service personnel in the order pool;
when no service staff capable of receiving orders exist in the order pool, the orders are transferred to the standby order pool, and the order service staff are determined according to the state information of the service staff in the standby order pool.
In one embodiment, the step of designating the order service person according to the status information of the service person in the order pool comprises the following steps:
determining service personnel which are not in service according to the state information of the service personnel in the order pool;
acquiring position information, a distribution mode and a distribution time period of service personnel not in service;
and distributing the order to the service personnel which are not in service in the order pool according to the position information, the distribution mode and the distribution time interval.
In one embodiment, determining order service personnel based on status information of service personnel of the spare order pool comprises:
setting the order as a free order receiving order in the standby order pool, and waiting for a service staff of the standby order pool to receive the order;
and when the order receiving information of the service personnel is not received within the preset waiting order receiving time, the order service personnel is appointed according to the state information of the service personnel in the standby order pool.
In one embodiment, after pushing the service order information to the determined order service person, the method includes:
tracking the completion of the order;
tracking the completion of the order includes:
monitoring the position information of order service personnel in the order distribution process;
pushing the position information of order service personnel to a user in real time;
and when the order distribution is completed, receiving a service evaluation table of the order service personnel fed back by the user.
In one embodiment, generating the service order information from the order information comprises:
determining an order circulation condition according to the determined order service personnel;
determining a distribution service fee according to the order circulation condition and the order information;
and generating service order information according to the order information and the delivery service fee.
An apparatus for order delivery management, the apparatus comprising:
the receiving module is used for receiving order information and determining an order pool to which the order belongs according to the order information, wherein the order pool comprises state information of service personnel;
the assignment module is used for acquiring the state information of service personnel, and when the service personnel meeting the assignment condition exist in the order pool, the order is distributed to the service personnel meeting the assignment condition, wherein the assignment condition comprises whether the assignment is accepted or not and whether the distribution mode is matched or not;
the processing module is used for distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool when the service personnel meeting the assignment condition does not exist in the order pool;
and the pushing module is used for generating service order information according to the order information and pushing the service order information to the determined order service personnel.
A computer device comprising a memory and a processor, the memory storing a computer program, the processor implementing the following steps when executing the computer program:
receiving order information, and determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel;
acquiring state information of service personnel, and when the service personnel meeting assignment conditions exist in an order pool, allocating an order to the service personnel meeting the assignment conditions, wherein the assignment conditions comprise whether the assignment is accepted or not and whether distribution modes are matched or not;
when no service personnel meeting the assignment condition exist in the order pool, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool;
and generating service order information according to the order information, and pushing the service order information to the determined order service personnel.
A computer-readable storage medium, on which a computer program is stored which, when executed by a processor, carries out the steps of:
receiving order information, and determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel;
acquiring state information of service personnel, and when the service personnel meeting assignment conditions exist in an order pool, allocating an order to the service personnel meeting the assignment conditions, wherein the assignment conditions comprise whether the assignment is accepted or not and whether distribution modes are matched or not;
when no service personnel meeting the assignment condition exist in the order pool, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool;
and generating service order information according to the order information, and pushing the service order information to the determined order service personnel.
According to the order distribution management method, the order distribution management device, the computer equipment and the storage medium, the order pool to which the order belongs can be determined according to the order information, the order is preferentially processed in the specific order pool, the order processing is more targeted, the processing efficiency of various orders is improved, the state information of service personnel in the order pool is obtained, the order service personnel for distributing the order are rapidly determined by distributing the order according to the assignment condition, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool, and the like, so that the order can be timely processed, and the distribution efficiency in the same city is improved.
Drawings
FIG. 1 is a flow diagram illustrating a method for order delivery management according to one embodiment;
FIG. 2 is a flow diagram illustrating the determination of an order pool to which an order belongs based on order information in one embodiment;
FIG. 3 is a flow diagram illustrating allocation of orders based on status information of service personnel and status information of service personnel within the standby order pool, in accordance with one embodiment;
FIG. 4 is a schematic diagram illustrating a process of allocating orders according to status information of service personnel and status information of service personnel in the standby order pool in another embodiment;
FIG. 5 is a schematic diagram illustrating a process of allocating orders according to status information of service personnel and status information of service personnel in the standby order pool in another embodiment;
FIG. 6 is a flowchart illustrating a method for order delivery management according to another embodiment;
FIG. 7 is a flowchart illustrating a method for order delivery management according to another embodiment;
FIG. 8 is a flowchart illustrating a method for order delivery management according to another embodiment;
FIG. 9 is a block diagram showing an arrangement of order delivery management according to an embodiment;
FIG. 10 is a block diagram showing the construction of an order distribution management apparatus according to another embodiment;
FIG. 11 is a diagram illustrating an internal structure of a computer device in one embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
In one embodiment, as shown in FIG. 1, there is provided a method of order delivery management, comprising the steps of:
s120: and receiving order information, and determining an order pool to which the order belongs according to the order information, wherein the order pool comprises state information of service personnel.
The server firstly receives order information submitted by a user, wherein the order information of the user comprises a place for collecting an article, a place for delivery, a delivery mode and a service fee for payment, and the service fee for payment is determined according to the distance between the place for collecting the article and the place for delivery, the delivery mode, the delivery area, the delivery time period, the delivery weight, the type of the delivery user and the weather condition of the day and can be automatically calculated according to a preset charging rule. The order pool to which the order belongs is determined according to the order information of the user, the order of the user can be preferentially distributed in the order pool to which the order belongs, the order pool comprises state information of service personnel, in the non-open state, the order pool is only open to the service personnel belonging to the order pool, and the service personnel not belonging to the order pool cannot obtain the order information in the order pool. After the opening condition is set, when the opening condition is met, orders can be circulated among different order pools, and sharing of the orders is achieved. The state information of the service personnel comprises the working condition of the service personnel, the distribution mode of the service personnel and the current position of the service personnel, and the service personnel of the order can be determined according to the state information of the service personnel and the order information.
S140: and acquiring the state information of service personnel, and distributing the order to the service personnel meeting the assignment condition when the service personnel meeting the assignment condition exist in the order pool, wherein the assignment condition comprises whether the assignment is accepted or not and whether the distribution mode is matched or not.
And screening service personnel meeting assignment conditions in the order pool according to the state information of the service personnel, wherein the assignment conditions comprise whether the assignment is received or not, whether distribution modes are matched or not and the like. The service personnel can choose whether to receive the assignment at the client side according to the self condition, and the server can assign the order to the service personnel only when the service personnel choose to receive the assignment. The distribution mode comprises time-limited delivery, ordinary distribution and the like, wherein the time-limited delivery refers to service to which orders must be sent within a limited time range, the ordinary distribution refers to a common distribution mode, the limited time range in the time-limited delivery can be set according to the needs of users, the users can set the time-limited time to be half hour or one hour, and the time for delivering articles can also be limited. After the service personnel meet the two conditions of whether the assignment is received and whether the distribution mode is matched, the distribution priority of the service personnel can be ranked according to the current position of the service personnel and the place of the user for receiving goods, the service personnel with the closer distance can be preferentially selected, and the current position of the service personnel comprises the position of the current unserviceable personnel and the goods distribution destination of the service personnel.
S160: and when no service personnel meeting the assignment condition exist in the order pool, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool.
When no service personnel meeting the assignment condition exist in the order pool, determining whether service personnel in the current order pool can process the order or not according to the state information of the service personnel, if the service personnel in the current order pool can process the order, distributing the order to the determined order service personnel, when no service personnel in the current order pool can process the order, transferring the order to a standby order pool, and distributing the order according to the state information of the service personnel in the standby order pool, wherein the standby order pool refers to the order pool except the current order pool.
S180: and generating service order information according to the order information, and pushing the service order information to the determined order service personnel.
The service order information refers to order information pushed to a client of a service staff, wherein the order information comprises a place for collecting goods, a place for delivery, a delivery mode and available service fees, and the available service fees are redetermined according to the circulation situation of the order and are different from the service fees paid by the user. The location for collecting the goods, the location for delivering the goods and the delivery mode in the service order information can be directly obtained from the order information, and the available service fee can be determined according to the paid service fee in the order information and the circulation condition of the order. Furthermore, after the service order information is pushed to the determined order service personnel, if the order service personnel cannot complete the order due to an emergency situation in the process of providing the delivery service, a specified order transfer request can be submitted to the server, and the order can be transferred to the specified service personnel for delivery.
The order distribution management method can determine the order pool to which the order belongs according to the order information, preferentially process the order in the specific order pool, enable the order processing to be more targeted, improve the processing efficiency of various orders, obtain the state information of the service personnel in the order pool, rapidly determine the order service personnel for distributing the order by distributing the order according to the assignment condition, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool, and the like, so as to ensure that the order can be processed in time and improve the distribution efficiency in the same city.
In one embodiment, as shown in fig. 2, S120 includes:
s220: determining user types according to the order information, wherein the user types comprise individual users, merchant users and team users;
s240: determining an order pool to which an order belongs according to the user type, wherein the order pool comprises a public order pool, a merchant order pool and a team order pool, the order of an individual user belongs to the public order pool, the order of a merchant user belongs to the merchant order pool, and the order of a team user belongs to the team order pool.
The merchant users refer to users engaged in production business activities, and the team users refer to companies or team users engaged in distribution professionally.
In one embodiment, as shown in fig. 3, S160 includes:
s320: setting the order as a free order receiving order, and waiting for service personnel in an order pool to receive the order;
s340: when the order receiving information of the service personnel is not received within the preset waiting time, the order service personnel is appointed according to the state information of the service personnel in the order pool;
s360: when no service staff capable of receiving orders exist in the order pool, the orders are transferred to the standby order pool, and the order service staff are determined according to the state information of the service staff in the standby order pool.
After an order is set as a free order taking order, the order is pushed to all service personnel in an order pool, the service personnel in the order pool autonomously select whether to take the order according to self conditions, a server waits for the order taking information of the service personnel in the order pool, when the order taking information of the service personnel is not received in preset waiting time, the service personnel of the order pool is appointed according to the state information of the service personnel in the order pool, the order is appointed according to the state information of the service personnel and preset appointed conditions, the state information of the service personnel in the order pool comprises a distribution time interval and a current position of the service personnel, the preset appointed conditions comprise whether the distribution time interval of the service personnel is matched with the distribution time interval of the order and whether the distance between the current position of the service personnel and a place for collecting articles is smaller than a distance threshold value, and the distance threshold value can be set by self according to needs, a common distance threshold is 3 km or 5 km.
Under the condition that the distribution time interval of the service personnel is matched with the distribution time interval of the order, the appointed priority ranking is carried out according to the distance between the current position of the service personnel and the place for receiving the goods, the smaller the distance, the higher the priority, the order is preferentially appointed to the service personnel with the higher priority, the preset waiting time can be automatically set according to the requirement, and the common preset waiting time is half minute or one minute. When no service staff capable of receiving orders exist in the order pool, the orders are transferred to the standby order pool, and the order service staff are determined according to the state information of the service staff in the standby order pool.
In one embodiment, as shown in fig. 4, S340 includes:
s420: determining service personnel which are not in service according to the state information of the service personnel in the order pool;
s440: acquiring position information, a distribution mode and a distribution time period of service personnel not in service;
s460: and distributing the order to the service personnel which are not in service in the order pool according to the position information, the distribution mode and the distribution time interval.
The service personnel who are not in service refer to the service personnel who are not currently distributing orders, the position information, the distribution mode and the distribution time interval of the service personnel who are not in service are obtained, the distribution mode and the distribution time interval of the order are screened, the distance between the current position of each service personnel after screening and the place for receiving the goods is calculated, priority ranking is carried out according to the distance, and the closer the distance, the higher the priority is, the order is preferentially distributed to the service personnel with the higher priority.
In one embodiment, as shown in fig. 5, S360 includes:
s520: setting the order as a free order receiving order in the standby order pool, and waiting for a service staff of the standby order pool to receive the order;
s540: and when the order receiving information of the service personnel is not received within the preset waiting order receiving time, the order service personnel is appointed according to the state information of the service personnel in the standby order pool.
When an order is circulated to a standby order pool, firstly, the order is set to be a free order receiving order in the standby order pool, the order is pushed to all service personnel in the standby order pool, the service personnel in the standby order pool autonomously select whether to receive the order according to self conditions, a server waits for the order receiving information of the service personnel in the standby order pool, when the order receiving information of the service personnel is not received in preset waiting time, the order service personnel is appointed according to the state information of the service personnel in the standby order pool, order appointments are carried out according to the state information of the service personnel in the standby order pool and preset appointed conditions, the state information of the service personnel in the standby order pool comprises the distribution time period and the current position of the service personnel, the preset appointed conditions comprise whether the distribution time period of the service personnel is matched with the distribution time period of the order, and whether the distance between the current position of the service personnel and the position for collecting articles is smaller than a distance threshold value, the distance threshold value can be set according to needs, and the common distance threshold value is 3 kilometers or 5 kilometers.
Under the condition that the distribution time interval of the service personnel is matched with the distribution time interval of the order, the appointed priority ranking is carried out according to the distance between the current position of the service personnel and the place for receiving the goods, the smaller the distance is, the higher the priority is, the preset waiting time for preferentially appointing the order to the service personnel with the higher priority can be set according to the needs, and the common preset waiting time is half minute or one minute.
In one embodiment, as shown in fig. 6, after S180, the method includes:
s190: tracking the completion of the order;
as shown in fig. 7, S190 includes:
s720: monitoring the position information of order service personnel in the order distribution process;
s740: pushing the position information of order service personnel to a user in real time;
s760: and when the order distribution is completed, receiving a service evaluation table of the order service personnel fed back by the user.
After the service order information is pushed to the determined order service personnel, the server tracks the completion condition of the order, monitors the position information of the order service personnel, and pushes the position information of the order service personnel to the user in real time, so that the user can conveniently check the processing progress of the order. When the order distribution is completed, the server receives a service evaluation table of order service personnel fed back by the user, and the server determines the satisfaction condition of the user to the order according to the service evaluation table.
In one embodiment, as shown in fig. 8, S180 includes:
s820: determining an order circulation condition according to the determined order service personnel;
s840: determining a distribution service fee according to the order circulation condition and the order information;
s860: and generating service order information according to the order information and the delivery service fee.
The server determines an order pool to which the order server belongs according to the determined order server, determines an order circulation situation according to the order pool to which the order server belongs, and determines a distribution service fee again according to the circulation situation when an order circulates among the order pools, wherein the distribution service fee is determined by the order distribution service fee and a preset division rule, the order distribution service fee is determined by the paid service fee in the order information and the order circulation times, and the paid service fee in the order information is the basic fee in the order distribution service fee. When an order is assigned to a service person meeting an assignment condition in an order pool to which the order belongs, the order distribution service fee is equal to the paid service fee in order information, when the order is assigned to a service person who freely accepts the order or a designated service person in the order pool to which the order belongs, the order distribution service fee is adjusted, the service fee is increased on the basis of the basic fee, and when the order cannot be processed in the current order pool and needs to be assigned to a standby order pool, the order distribution service fee is adjusted according to the actual circulation condition, and the service fee is increased on the basis of the basic fee. Wherein the basic cost and the magnitude of the added service cost can be set according to the requirement.
The preset dividing rule comprises setting different basic dividing proportions according to an order pool to which the service personnel belongs and adjusting the dividing proportions according to the circulation condition of the order. When the order is assigned to the service personnel meeting the assignment condition in the order pool to which the order belongs, the dividing proportion is equal to the basic dividing proportion, when the order is assigned to the service personnel who freely receive the order or the designated service personnel in the order pool to which the order belongs, the dividing proportion is adjusted, the dividing proportion is improved on the basis of the basic dividing proportion, when the order cannot be processed in the current order pool and needs to be assigned to the standby order pool, the dividing proportion is adjusted according to the actual circulation condition, the dividing proportion is improved on the basis of the basic dividing proportion, and the range of the basic dividing proportion and the range of the improving dividing proportion can be set according to needs.
The solution is illustrated below by means of a specific example.
When the management system receives order information of a merchant user, determining that the user type is the merchant user according to the order information, determining that an order pool to which the order belongs is the merchant order pool according to the user type, and acquiring state information of service personnel in the merchant order pool. When service personnel which receive assignment and match the distribution mode with the distribution mode in the order information exist in the order pool of the merchant, the order is distributed to the service personnel meeting the assignment condition; and when no service personnel which receives the assignment and has a distribution mode matched with the distribution mode in the order information exists in the order pool, setting the order as a free order receiving order and waiting for the service personnel in the order pool of the merchant to receive the order. When receiving order receiving information of service personnel in an order pool of a merchant within preset waiting time, distributing the order to the service personnel receiving the order; when the order receiving information of the service personnel in the merchant order pool is not received within the preset waiting time, the service personnel not in service is determined according to the state information of the service personnel in the merchant order pool, and the position information, the distribution mode and the distribution time interval of the service personnel not in service are obtained. If the delivery mode and the delivery time interval of the service personnel not in service are matched with the delivery mode and the delivery time interval in the order information, and the distance between the position of the service personnel not in service and the position for receiving goods in the order information is smaller than a preset distance threshold value, the service personnel not in service can be considered to deliver the order, and the order is distributed to the service personnel not in service. If the service personnel which is not in service can not deliver the order, the order is circulated to a public order pool, the order service personnel is determined according to the state information of the service personnel in the public order pool, the order circulation condition is determined according to the determined order service personnel, the delivery service fee is determined according to the order circulation condition and the order information, the service order information is generated according to the order information and the delivery service fee, the service order information is pushed to the determined order service personnel, the position information of the order service personnel is monitored in the order delivery process, the position information of the order service personnel is pushed to the user in real time, and when the order delivery is completed, the service evaluation table of the order service personnel fed back by the user is received.
It should be understood that although the various steps in the flow charts of fig. 1-8 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 1-8 may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, and the order of performance of the sub-steps or stages is not necessarily sequential, but may be performed in turn or alternating with other steps or at least some of the sub-steps or stages of other steps.
In one embodiment, as shown in fig. 9, there is provided an order delivery management apparatus including: a receiving module 100, an assigning module 200, a processing module 300, and a pushing module 400, wherein:
the receiving module 100 is configured to receive order information, and determine an order pool to which an order belongs according to the order information, where the order pool includes status information of service staff;
the assignment module 200 is configured to obtain status information of service staff, and when service staff meeting assignment conditions exist in the order pool, allocate an order to the service staff meeting the assignment conditions, where the assignment conditions include whether to accept assignment and whether distribution modes are matched;
the processing module 300 is configured to, when no service staff meeting the assignment condition exists in the order pool, allocate an order according to the state information of the service staff and the state information of the service staff in the standby order pool;
the pushing module 400 is configured to generate service order information according to the order information, and push the service order information to the determined order service staff.
The order distribution management device can determine the order pool to which the order belongs according to the order information, preferentially process the order in the specific order pool, enable the order processing to be more targeted, improve the processing efficiency of various orders, acquire the state information of the service personnel in the order pool, rapidly determine the order service personnel for distributing the order by distributing the order according to the assignment condition, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool and the like, so as to ensure that the order can be processed in time and improve the distribution efficiency in the same city.
In one embodiment, as shown in fig. 10, the receiving module 100 includes an order dividing module 120, and the order dividing module 120 is configured to determine a user type according to the order information, where the user type includes an individual user, a merchant user, and a team user, and determine an order pool to which the order belongs according to the user type, where the order pool includes a common order pool, a merchant order pool, and a team order pool, where the order of the individual user belongs to the common order pool, the order of the merchant user belongs to the merchant order pool, and the order of the team user belongs to the team order pool.
In one embodiment, as shown in fig. 10, the processing module 300 includes an order processing module 320, where the order processing module 320 is configured to set an order as a free order taking order, wait for service personnel in an order pool to receive the order, designate order service personnel according to status information of the service personnel in the order pool when order taking information of the service personnel is not received within a preset waiting time, transfer the order to a standby order pool when there is no service personnel available in the order pool, and determine order service personnel according to status information of the service personnel in the standby order pool.
In one embodiment, as shown in fig. 10, the order processing module 320 includes an order allocating module 322, and the order allocating module 322 is configured to determine a service person not in service according to the status information of the service person in the order pool, obtain the location information, the delivery manner, and the delivery time interval of the service person not in service, and allocate an order to the service person not in service in the order pool according to the location information, the delivery manner, and the delivery time interval.
In one embodiment, as shown in fig. 10, the order processing module 320 includes an order circulation module 324, and the order circulation module 324 is configured to set the order as a free order receiving order in the standby order pool, wait for the service personnel of the standby order pool to receive the order, and specify the service personnel according to the status information of the service personnel in the standby order pool when the order receiving information of the service personnel is not received within the preset waiting order receiving time.
In one embodiment, as shown in fig. 10, the order distribution management apparatus further includes a tracking module 500, where the tracking module 500 is configured to track a completion condition of an order, and the tracking module 500 includes a monitoring module 520, and the monitoring module 520 is configured to monitor location information of an order service staff during an order distribution process, push the location information of the order service staff to a user in real time, and receive a service evaluation table of the order service staff fed back by the user when the order distribution is completed.
In one embodiment, as shown in fig. 10, the pushing module 400 includes a price adjusting module 420, and the price adjusting module 420 is configured to determine an order circulation situation according to the determined order servicer, determine a delivery service fee according to the order circulation situation and the order information, and generate service order information according to the order information and the delivery service fee.
For specific limitations of the order delivery management apparatus, reference may be made to the above limitations of the order delivery management method, which are not described herein again. The modules in the order distribution management apparatus may be implemented in whole or in part by software, hardware, or a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as shown in fig. 11. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing the state information data of the service personnel. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of order delivery management.
Those skilled in the art will appreciate that the architecture shown in fig. 11 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program:
receiving order information, and determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel;
acquiring state information of service personnel, and when the service personnel meeting assignment conditions exist in an order pool, allocating an order to the service personnel meeting the assignment conditions, wherein the assignment conditions comprise whether the assignment is accepted or not and whether distribution modes are matched or not;
when no service personnel meeting the assignment condition exist in the order pool, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool;
and generating service order information according to the order information, and pushing the service order information to the determined order service personnel.
The order distribution management computer equipment can determine the order pool to which the order belongs according to the order information, preferentially process the order in the specific order pool, enable the order processing to be more targeted, improve the processing efficiency of various orders, acquire the state information of the service personnel in the order pool, rapidly determine the order service personnel for distributing the order by distributing the order according to the assignment condition, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool and the like, so as to ensure that the order can be processed in time and improve the distribution efficiency in the same city.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
determining user types according to the order information, wherein the user types comprise individual users, merchant users and team users;
determining an order pool to which an order belongs according to the user type, wherein the order pool comprises a public order pool, a merchant order pool and a team order pool, the order of an individual user belongs to the public order pool, the order of a merchant user belongs to the merchant order pool, and the order of a team user belongs to the team order pool.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
setting the order as a free order receiving order, and waiting for service personnel in an order pool to receive the order;
when the order receiving information of the service personnel is not received within the preset waiting time, the order service personnel is appointed according to the state information of the service personnel in the order pool;
when no service staff capable of receiving orders exist in the order pool, the orders are transferred to the standby order pool, and the order service staff are determined according to the state information of the service staff in the standby order pool.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
determining service personnel which are not in service according to the state information of the service personnel in the order pool;
acquiring position information, a distribution mode and a distribution time period of service personnel not in service;
and distributing the order to the service personnel which are not in service in the order pool according to the position information, the distribution mode and the distribution time interval.
In one embodiment, the processor, when executing the computer program, further performs the steps of: setting the order as a free order receiving order in the standby order pool, and waiting for a service staff of the standby order pool to receive the order;
and when the order receiving information of the service personnel is not received within the preset waiting order receiving time, the order service personnel is appointed according to the state information of the service personnel in the standby order pool.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
tracking the completion of the order;
tracking the completion of the order includes:
monitoring the position information of order service personnel in the order distribution process;
pushing the position information of order service personnel to a user in real time;
and when the order distribution is completed, receiving a service evaluation table of the order service personnel fed back by the user.
In one embodiment, the processor, when executing the computer program, further performs the steps of:
determining an order circulation condition according to the determined order service personnel;
determining a distribution service fee according to the order circulation condition and the order information;
and generating service order information according to the order information and the delivery service fee.
In one embodiment, a computer-readable storage medium is provided, having a computer program stored thereon, which when executed by a processor, performs the steps of:
receiving order information, and determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel;
acquiring state information of service personnel, and when the service personnel meeting assignment conditions exist in an order pool, allocating an order to the service personnel meeting the assignment conditions, wherein the assignment conditions comprise whether the assignment is accepted or not and whether distribution modes are matched or not;
when no service personnel meeting the assignment condition exist in the order pool, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool;
and generating service order information according to the order information, and pushing the service order information to the determined order service personnel.
The storage medium for order distribution management can determine the order pool to which the order belongs according to the order information, preferentially process the order in the specific order pool, enable the order processing to be more targeted, improve the processing efficiency of various orders, acquire the state information of the service personnel in the order pool, rapidly determine the order service personnel for distributing the order by distributing the order according to the assignment condition, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool, and the like, so as to ensure that the order can be processed in time and improve the distribution efficiency in the same city.
In one embodiment, the computer program when executed by the processor further performs the steps of:
determining user types according to the order information, wherein the user types comprise individual users, merchant users and team users;
determining an order pool to which an order belongs according to the user type, wherein the order pool comprises a public order pool, a merchant order pool and a team order pool, the order of an individual user belongs to the public order pool, the order of a merchant user belongs to the merchant order pool, and the order of a team user belongs to the team order pool.
In one embodiment, the computer program when executed by the processor further performs the steps of:
setting the order as a free order receiving order, and waiting for service personnel in an order pool to receive the order;
when the order receiving information of the service personnel is not received within the preset waiting time, the order service personnel is appointed according to the state information of the service personnel in the order pool;
when no service staff capable of receiving orders exist in the order pool, the orders are transferred to the standby order pool, and the order service staff are determined according to the state information of the service staff in the standby order pool.
In one embodiment, the computer program when executed by the processor further performs the steps of:
determining service personnel which are not in service according to the state information of the service personnel in the order pool;
acquiring position information, a distribution mode and a distribution time period of service personnel not in service;
and distributing the order to the service personnel which are not in service in the order pool according to the position information, the distribution mode and the distribution time interval.
In one embodiment, the computer program when executed by the processor further performs the steps of:
setting the order as a free order receiving order in the standby order pool, and waiting for a service staff of the standby order pool to receive the order;
and when the order receiving information of the service personnel is not received within the preset waiting order receiving time, the order service personnel is appointed according to the state information of the service personnel in the standby order pool.
In one embodiment, the computer program when executed by the processor further performs the steps of:
tracking the completion of the order;
tracking the completion of the order includes:
monitoring the position information of order service personnel in the order distribution process;
pushing the position information of order service personnel to a user in real time;
and when the order distribution is completed, receiving a service evaluation table of the order service personnel fed back by the user.
In one embodiment, the computer program when executed by the processor further performs the steps of:
determining an order circulation condition according to the determined order service personnel;
determining a distribution service fee according to the order circulation condition and the order information;
and generating service order information according to the order information and the delivery service fee.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A method of order delivery management, the method comprising:
receiving order information, and determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel;
acquiring state information of the service personnel, and distributing the order to the service personnel meeting the assignment condition when the service personnel meeting the assignment condition exist in the order pool, wherein the assignment condition comprises whether the assignment is accepted or not and whether the distribution mode is matched or not;
when no service personnel meeting the assignment condition exist in the order pool, distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool;
generating service order information according to the order information, and pushing the service order information to a determined order service person;
when the service personnel meeting the assignment condition exist in the order pool, allocating the order to the service personnel meeting the assignment condition comprises:
when a service person meeting an assignment condition exists in the order pool, acquiring the current position of the service person meeting the assignment condition and a place for a user to collect goods;
sorting the distribution priority of the service personnel meeting the assignment condition according to the current position and the goods receiving place, and distributing orders to the service personnel meeting the assignment condition according to a sorting result;
the allocating orders according to the state information of the service personnel and the state information of the service personnel in the standby order pool comprises:
setting the order as a free order receiving order, and waiting for service personnel in the order pool to receive the order;
when the order receiving information of the service personnel is not received within the preset waiting time, the order service personnel is appointed according to the state information of the service personnel in the order pool;
when no service staff capable of receiving orders exist in the order pool, transferring the orders to the standby order pool, and determining order service staff according to the state information of the service staff in the standby order pool;
the determining the order pool to which the order belongs according to the order information comprises:
determining user types according to the order information, wherein the user types comprise individual users, merchant users and team users;
determining an order pool to which an order belongs according to the user type, wherein the order pool comprises a public order pool, a merchant order pool and a team order pool, the order of an individual user belongs to the public order pool, the order of a merchant user belongs to the merchant order pool, and the order of a team user belongs to the team order pool.
2. The method of claim 1, wherein when order taking information of a service person is not received within a preset waiting time, the step of designating the order service person according to the status information of the service person in the order pool comprises the steps of:
when order receiving information of service personnel is not received within preset waiting time, the service personnel of the order is appointed according to the state information of the service personnel in the order pool and preset appointed conditions, wherein the state information of the service personnel in the order pool comprises a distribution time interval and a current position, and the preset appointed conditions comprise whether the distribution time interval of the service personnel is matched with the distribution time of the order and whether the distance between the current position of the service personnel and a place for collecting articles is smaller than a distance threshold value.
3. The method of claim 1, wherein the designating order service personnel according to status information of service personnel in the order pool comprises:
determining service personnel which are not in service according to the state information of the service personnel in the order pool;
acquiring the position information, the distribution mode and the distribution time period of the service personnel not in service;
and distributing the order to the service personnel which are not in service in the order pool according to the position information, the distribution mode and the distribution time interval.
4. The method of claim 3, wherein allocating an order to unserviceable service personnel in the order pool based on the location information, the delivery manner, and the delivery period comprises:
according to the position information, the distribution mode and the distribution time interval, screening service personnel who meet the distribution mode and the distribution time of the order in the distribution mode and the distribution time interval;
calculating the distance between the current position of each service person after screening and the place for receiving goods;
and carrying out priority sorting according to the distance, and distributing orders to service personnel which are not in service in the order pool according to a sorting result.
5. The method of claim 1, wherein determining order service personnel based on status information of service personnel of the backup order pool comprises:
setting the order as a free order receiving order in the standby order pool, and waiting for a service staff of the standby order pool to receive the order;
and when the order receiving information of the service personnel is not received within the preset waiting order receiving time, the order service personnel is appointed according to the state information of the service personnel in the standby order pool.
6. The method of claim 1, wherein pushing the service order information to the determined order service person comprises:
tracking the completion of the order;
the tracking of the completion of the order comprises:
monitoring the position information of the order service personnel in the order distribution process;
pushing the position information of the order service personnel to a user in real time;
and when the order distribution is completed, receiving a service evaluation table of the order service personnel fed back by the user.
7. The method of claim 1, wherein generating service order information from the order information comprises:
determining the order circulation condition according to the determined order service personnel;
determining a distribution service fee according to the order circulation condition and the order information;
and generating service order information according to the order information and the delivery service fee.
8. An apparatus for order delivery management, the apparatus comprising:
the receiving module is used for receiving order information and determining an order pool to which an order belongs according to the order information, wherein the order pool comprises state information of service personnel;
the assignment module is used for acquiring the state information of the service personnel, and when the service personnel meeting assignment conditions exist in the order pool, the order is distributed to the service personnel meeting the assignment conditions, wherein the assignment conditions comprise whether the assignment is accepted or not and whether distribution modes are matched or not;
the processing module is used for distributing the order according to the state information of the service personnel and the state information of the service personnel in the standby order pool when the service personnel meeting the assignment condition does not exist in the order pool;
the pushing module is used for generating service order information according to the order information and pushing the service order information to a determined order service person;
the assignment module is further configured to, when there are service staff meeting the assignment condition in the order pool, obtain a current location of the service staff meeting the assignment condition and a location where the user collects the goods, sort delivery priorities of the service staff meeting the assignment condition according to the current location and the location where the goods are collected, and allocate the order to the service staff meeting the assignment condition according to a sorting result;
the processing module comprises an order processing module, the order processing module is used for setting an order as a free order receiving order, waiting for service personnel in the order pool to receive the order, appointing order service personnel according to the state information of the service personnel in the order pool when the order receiving information of the service personnel is not received in the preset waiting time, circulating the order to a standby order pool when no service personnel capable of receiving the order exist in the order pool, and determining order service personnel according to the state information of the service personnel in the standby order pool;
the receiving module comprises an order dividing module, the order dividing module is used for determining user types according to order information, the user types comprise individual users, merchant users and team users, an order pool to which the order belongs is determined according to the user types, the order pool comprises a public order pool, a merchant order pool and a team order pool, the order of the individual user belongs to the public order pool, the order of the merchant user belongs to the merchant order pool, and the order of the team user belongs to the team order pool.
9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.
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