CN108898427A - A kind of total management system for public legal advice service - Google Patents
A kind of total management system for public legal advice service Download PDFInfo
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- CN108898427A CN108898427A CN201810622096.3A CN201810622096A CN108898427A CN 108898427 A CN108898427 A CN 108898427A CN 201810622096 A CN201810622096 A CN 201810622096A CN 108898427 A CN108898427 A CN 108898427A
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- 238000013500 data storage Methods 0.000 claims abstract description 45
- 238000007726 management method Methods 0.000 claims abstract description 19
- 241001672694 Citrus reticulata Species 0.000 description 4
- 238000000034 method Methods 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000012216 screening Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000015572 biosynthetic process Effects 0.000 description 1
- 238000009223 counseling Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000005611 electricity Effects 0.000 description 1
- 238000002360 preparation method Methods 0.000 description 1
- 238000000547 structure data Methods 0.000 description 1
- 238000003786 synthesis reaction Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0281—Customer communication at a business location, e.g. providing product or service information, consulting
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/18—Legal services
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Abstract
The invention discloses a kind of total management systems for public legal advice service, including data storage bank, human-machine operation module and central processing unit, the input terminal of the central processing unit electrically passes through data acquisition module and is connected with voice unit and writes input unit, and the input terminal of display screen is electrically connected with manual service calling module.This is used for the total management system of public legal advice service, have and is inquired convenient for the legal issue seeked advice from by way of handwriting input, voice needs, and object is seeked advice from by calling artificial customer service, improve the convenience that user inquires nonlegal problem, and the advantages of reducing the hall staff amount of labour to a certain extent, existing legal advice management system is solved for not understanding using internet checking system, and write the problem of user inquired needs staff to instruct operation beside it, increases worker workload.
Description
Technical field
The present invention relates to legal advice technical field, specially a kind of integrated management system for public legal advice service
System.
Background technique
For legal advice service in order to improve efficiency of service and service quality, more and more legal advice services are big
The Room uses public legal advice management system and services people, but for not understanding using internet checking problem
User to law voluntarily by management system inquiry produce certain difficulty, need staff aside instructed into
Row operation, since personnel query is more in hall, and staff is less, virtually increases the workload of staff.
Existing number of patent application is to disclose a kind of project counseling services Internet-based in CN201710677804.9
Management system, uses voice and writes two ways and inputted the problem of inquired, nonstandard for mandarin and not
The user of meeting writing words can not solve the problems, such as that hall worker workload is big using still inconvenience.
Summary of the invention
The purpose of the present invention is to provide a kind of total management system for public legal advice service, have convenient for logical
Cross handwriting input, the mode of voice inquires the legal issue seeked advice from of needs, and by calling artificial customer service to object
It is seeked advice from, improves the convenience that user inquires nonlegal problem, and reduce hall staff labor to a certain extent
The advantages of momentum, is solved existing legal advice management system and is looked into for not understanding using internet checking system, and writing
The problem of user of inquiry needs staff to instruct operation beside it, increases worker workload.
To achieve the above object, the present invention provides the following technical solutions：A kind of synthesis for public legal advice service
Management system, including data storage bank, human-machine operation module and central processing unit, the input terminal of the data storage bank electrically connect
The WLAN for being provided with security protection wall is connect, the input terminal of the data storage bank passes through human-machine operation module and centre
The output end for managing device is electrically connected, and the input terminal of the central processing unit electrically passes through data acquisition module and is connected with voice unit
With writing input unit, the output end of the central processing unit is electrically connected with display screen, and the input terminal of the display screen is electrical
It is connected with manual service calling module, the input terminal of the display screen is electrically connected with camera, and camera is to be embedded in display
On the end face of screen, the output end of the camera and the input terminal of data storage bank are electrically connected.
Preferably, the input terminal of the data storage bank is electrically connected with timing update module.For in data storage bank
The legal advice information of portion's storage, by timing update module as user uses the consulting timing to legal issue to update number
According to repository, improves data storage bank and information content is stored to legal information.
Preferably, the output end of the data acquisition module, which is electrically connected with, lasts input record storage module, and passes through
The input terminal of history input record storage module and display screen is electrically connected.History input record storage module is single to input is write
The consulting that is inputted of member the problem of carry out record storage, similar or Similar Problems are consulted convenient for other users next time
Historical query is recorded in time when inquiry, user's reference is provided, user selects according to the problem close with oneself asking questions
Consulting is selected, user's convenience seeked advice from legal issue is provided.
Preferably, the display screen is arranged using touch screen structure, the output end and display screen for writing input unit
Input terminal be electrically connected.Input unit is write by display screen to needing the problem of inquiring to write typing, it is logical to improve user
It crosses and writes input unit to the convenience for needing to inquire problem input inquiry.
Preferably, the WLAN is that WIFI wireless network or mobile data network are one of, the data storage
Warehousing is the setting of network cloud dish structure.WLAN provides network to the use of the present apparatus and inquires, and passes through wireless local area
Net improves data storage bank and stores consulting amount to legal issue, and by the data storage bank of network cloud dish structure to user institute
Legal issue storage after inquiry, improves the big data to law data storage.
Compared with prior art, beneficial effects of the present invention are as follows：
1, the present invention is electrically connected linguistic unit, writing input unit in the input terminal of central processing unit, and in the defeated of display screen
Enter end and be electrically connected manual service calling module, the input terminal of data storage bank passes through the nothing in WLAN and service hall
Gauze network is wirelessly connected, and when user seeks advice from legal issue, passes through voice unit according to the behaviour in service of itself
It says and needs the problem of inquiring, or by writing input unit to needing the problem of inquiring handwriting input, data acquisition module pair
Voice unit or the inquired problem for writing input unit input receive, and export to central processing unit, central processing unit logarithm
Inquiry is searched according to the legal knowledge progress of repository internal reservoir, data storage bank knows network law by WLAN
Know and carry out wireless search, for user to it is seek advice from the problem of screen and check, can not identify in user's mandarin or
When person will not scan for by writing, customer service people is connected by the manual service calling module that display screen input terminal is connected
Member, by, to needing the problem of inquiring attendant consultation service to understand, reducing the workload of hall staff, raising pair to contact staff
Seek advice from legal services people service quality.
2, timing update module is arranged in the input terminal of data storage bank of the present invention, for the method for data storage bank internal reservoir
Consultation information is restrained, by timing update module as user uses the consulting timing to legal issue to update data storage bank,
It improves data storage bank and information content is stored to legal information.
Detailed description of the invention
Fig. 1 is electric connection structure schematic diagram between each electric elements of the present invention.
In figure：1 data storage bank；11 WLANs；12 timing update modules；2 interpersonal operation modules；21 display screens；
22 manual service calling modules；23 cameras；3 central processing units；31 data acquisition modules；311 history input records store mould
Block；32 voice units；33 write input unit.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
Referring to Fig. 1, a kind of total management system for public legal advice service, including it is data storage bank 1, man-machine
Operation module 2 and central processing unit 3, central processing unit 3 are arranged using PLC processor, and human-machine operation module 2 is to set with display
Standby operation interface, the input terminal of the data storage bank 1 is electrically connected the WLAN 11 for being equipped with security protection wall, described
The input terminal of data storage bank 1 is electrically connected with timing update module 12.Legal advice for 1 internal reservoir of data storage bank
Information is improved by timing update module 12 as user uses the consulting timing to legal issue to update data storage bank 1
Data storage bank 1 stores information content to legal information.The input terminal of the data storage bank 1 is by human-machine operation module 2 in
The output end of central processor 3 is electrically connected, and the input terminal of the central processing unit 3 electrically passes through data acquisition module 31 and is connected with
Voice unit 32 and writing input unit 33, voice unit 32 use miniature transmitter structure setting, and data acquisition module 31 is adopted
It is arranged with r-8052 model, the output end of the data acquisition module 31, which is electrically connected with, lasts input record storage module 311,
And it is electrically connected by the input terminal of history input record storage module 311 and display screen 21.Last input record storage module
311 be storage memorization COMS clip setting, and 311 pairs of history input record storage module are write the seeking advice from of being inputted of input units 33
Problem carries out record storage, in time to historical query when seeking advice from convenient for other users next time similar or Similar Problems
Record provides user's reference, and user carries out selection consulting according to the problem close with oneself asking questions, provides user
To the convenience of legal issue consulting.The output end of the central processing unit 3 is electrically connected with display screen 21, the display screen 21
It is arranged using touch screen structure, the input terminal of the output end for writing input unit 33 and display screen 21 is electrically connected.It writes
Input unit 33 writes input unit 33 and passes through display using writing structure setting, such as touch screen, electronic writing board etc. is touched
21 pairs of screen needs the problem of inquiring to write typing, and raising user needs to inquire problem input by 33 pairs of input unit of writing and looks into
The convenience of inquiry.The input terminal of the display screen 21 is electrically connected with manual service calling module 22, the display screen 21 it is defeated
Enter end and be electrically connected with camera 23, camera 23 is to be embedded on the end face of display screen 21, the output end of the camera 23
It is electrically connected with the input terminal of data storage bank 1.The WLAN 11 be WIFI wireless network or mobile data network its
Middle one kind, the data storage bank 1 are the setting of network cloud dish structure.WLAN 11 to the use of the present apparatus provide network into
Row inquiry improves data storage bank 1 by WLAN 11 and stores consulting amount to legal issue, and passes through network cloud dish structure
Data storage bank 1 user is inquired after legal issue storage, improve to the big data of law data storage.
In use, the input terminal of data storage bank 1 is carried out by the wireless network in WLAN 11 and service hall
It is wirelessly connected, timing update module 12 uses the consulting timing to legal issue to update data storage bank 1 with user, uses
When person seeks advice from legal issue, is said according to the behaviour in service of itself by voice unit 32 and need the problem of inquiring, or
The problem of inquiring handwriting input is needed by writing 33 pairs of input unit, data acquisition module 31 is to voice unit 32 or writes defeated
Enter unit 33 input institute's inquiry problem receive, and export to central processing unit 3, central processing unit 3 to data storage bank 1 inside
Inquiry is searched in the legal knowledge progress of storage, and data storage bank 1 carries out nothing to network legal knowledge by WLAN 11
Line search, for user to it is seeked advice from the problem of carry out screening and check, 311 pairs of writing of history input record storage module input
The consulting that unit 33 is inputted the problem of carry out record storage, convenient for other next users to similar or Similar Problems into
Row consulting when in time to historical query record provide user reference, user according to the problem close with oneself asking questions into
Row selection consulting；When user's mandarin can not identify or will not scan for by writing, pass through 2 input terminal of display screen
The manual service calling module 22 that is connected connects contact staff, by contact staff to needing the problem of inquiring attendant consultation service
Understand, reduce the workload of hall staff, improves to consulting legal services people service quality, camera 23 is to the present apparatus
The situation of user takes, and shooting transmission of video to data storage bank 1 is stored, avoid someone premeditated to the present apparatus into
Row damage.
In summary：This is used for the total management system of public legal advice service, in the input terminal electricity of central processing unit 3
Property connection linguistic unit 32, write input unit 33, and the input terminal of display screen 2 be electrically connected manual service calling module
22, the input terminal of data storage bank 1 is wirelessly connected by WLAN 11 and the wireless network in service hall, timing
Update module 12 uses the consulting timing to legal issue to update data storage bank 1 with user, and user is to legal issue
It when being seeked advice from, is said according to the behaviour in service of itself by voice unit 32 and needs the problem of inquiring, or by writing input
33 pairs of unit need the problem of inquiring handwriting input, and data acquisition module 31 is to voice unit 32 or writes the input of input unit 33
Inquired problem receive, and export to central processing unit 3, law of the central processing unit 3 to 1 internal reservoir of data storage bank
Inquiry is searched in knowledge progress, and data storage bank 1 carries out wireless search to network legal knowledge by WLAN 11, for making
User to it is seeked advice from the problem of carry out screening check, 311 pairs of writing input units 33 of history input record storage module are inputted
Consulting the problem of carry out record storage, convenient for next time other users similar or Similar Problems are seeked advice from when it is timely
Historical query is recorded, user's reference is provided, user carries out selection consulting according to the problem close with oneself asking questions；
When user's mandarin can not identify or will not be scanned for by writing, the people that is connected by 2 input terminal of display screen
Work clothes business calling module 22 connects contact staff, by, to needing the problem of inquiring attendant consultation service to understand, solving to contact staff
Existing legal advice management system is not for understanding using internet checking system, and writes the user of inquiry and need work
Make the problem of personnel instruct operation beside it, increase worker workload.
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (5)
1. a kind of total management system for public legal advice service, including data storage bank（1）, human-machine operation module
（2）And central processing unit（3）, it is characterised in that：The data storage bank（1）Input terminal be electrically connected with that be provided with safety anti-
The WLAN of revetment（11）, the data storage bank（1）Input terminal pass through human-machine operation module（2）With central processing unit
（3）Output end be electrically connected, the central processing unit（3）Input terminal electrically pass through data acquisition module（31）It is connected with language
Sound unit（32）With writing input unit（33）, the central processing unit（3）Output end be electrically connected with display screen（21）, institute
State display screen（21）Input terminal be electrically connected with manual service calling module（22）, the display screen（21）Input terminal it is electrical
It is connected with camera（23）, camera（23）To be embedded in display screen（21）End face on, the camera（23）Output end
With data storage bank（1）Input terminal be electrically connected.
2. a kind of total management system for public legal advice service according to claim 1, it is characterised in that：Institute
State data storage bank（1）Input terminal be electrically connected with timing update module（12）.
3. a kind of total management system for public legal advice service according to claim 1, it is characterised in that：Institute
State data acquisition module（31）Output end be electrically connected with and last input record storage module（311）, and inputted by history
Record storage module（311）With display screen（21）Input terminal be electrically connected.
4. a kind of total management system for public legal advice service according to claim 1, it is characterised in that：Institute
State display screen（21）It is arranged using touch screen structure, the writing input unit（33）Output end and display screen（21）Input
End is electrically connected.
5. a kind of total management system for public legal advice service according to claim 1, it is characterised in that：Institute
State WLAN（11）One of, the data storage bank for WIFI wireless network or mobile data network（1）For network
Cloud disk structure setting.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810622096.3A CN108898427A (en) | 2018-06-15 | 2018-06-15 | A kind of total management system for public legal advice service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810622096.3A CN108898427A (en) | 2018-06-15 | 2018-06-15 | A kind of total management system for public legal advice service |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108898427A true CN108898427A (en) | 2018-11-27 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810622096.3A Pending CN108898427A (en) | 2018-06-15 | 2018-06-15 | A kind of total management system for public legal advice service |
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| CN (1) | CN108898427A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109903196A (en) * | 2019-01-23 | 2019-06-18 | 广州市聚星源科技有限公司 | A kind of detection method of intelligence quality inspection |
-
2018
- 2018-06-15 CN CN201810622096.3A patent/CN108898427A/en active Pending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109903196A (en) * | 2019-01-23 | 2019-06-18 | 广州市聚星源科技有限公司 | A kind of detection method of intelligence quality inspection |
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| PB01 | Publication | ||
| PB01 | Publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20181127 |
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| WD01 | Invention patent application deemed withdrawn after publication |