CN108830541A - Issue management method and management system on a kind of line - Google Patents
Issue management method and management system on a kind of line Download PDFInfo
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- CN108830541A CN108830541A CN201810350556.1A CN201810350556A CN108830541A CN 108830541 A CN108830541 A CN 108830541A CN 201810350556 A CN201810350556 A CN 201810350556A CN 108830541 A CN108830541 A CN 108830541A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/103—Workflow collaboration or project management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/36—Preventing errors by testing or debugging software
- G06F11/3668—Software testing
- G06F11/3672—Test management
Abstract
The embodiment of the present invention provides issue management method and management system on a kind of line.Wherein, the method includes：Problem product process on line, specifically includes：Receive problem on the line of input, problem includes the description of preset field in problem details field on line on the line, store problem on the line and the line corresponding with problem on the line that automatically generates on problem list in problem serial number to line；Process is statisticallyd analyze, is specifically included：Problem list on line to be analyzed is obtained according to problem list on the line, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line.The embodiment of the present invention is by concentrating the problem on line that saves problem on line of going forward side by side to statistically analyze, it solves the problems, such as on prior art middle line without unified feedback channel, treatment effeciency is low, problem data is unable to united analysis on line, the problem of effective project corrective measure cannot be formed, for project conclusion, improves and provides accurate, timely data foundation.
Description
Technical field
The present embodiments relate to technical field of software development, and in particular to issue management method and management system on a kind of line
System.
Background technique
With the development of science and technology there are various software products, many conveniences are brought to people's lives.One
A software product is usually to be published on line to run after software test.Due to environment in software testing environment and line and endless
Exactly the same, therefore, software product is published on line after operation, it is possible that various problems, such as operation system of exploitation occur
System bug, function do not meet business is expected, faces new demand etc..
Problem on the line of sorts of systems is often manually passed through generally without a kind of management method of specification at present
Various approach feedbacks are solved to R&D team, low efficiency, and problem data cannot save, be unable to united analysis on line, then
Effective project corrective measure cannot be formed；And it is effectively managed for problem on these lines, and asked according on these lines
Topic analysis, which obtains R&D process, to be of great significance to the research and development quality of project with improved Optimized Measures.
Summary of the invention
To solve the problems, such as to can not achieve the problem of effectively managing on line in existing software development, the embodiment of the present invention provides one
Issue management method and management system on kind line.
In a first aspect, the embodiment of the present invention provides a kind of issue management method on line, this method includes：Problem generates on line
Process, problem product process specifically includes on the line：Problem on the line of input is received, problem includes problem on line on the line
The description of preset field in details field, store problem on the line and the line corresponding with problem on the line that automatically generates on
Problem list in problem serial number to line；Process is statisticallyd analyze, the statistical analysis process specifically includes：According to problem on the line
List obtains problem list on line to be analyzed, for statistical analysis to problem list on the line to be analyzed, obtains problem on line
Analyze result.
Second aspect, the embodiment of the present invention provide problem-management system on a kind of line, which includes：
Problem generation unit on line, problem generation unit is specifically used on the line：Problem on the line of input is received, it is described
Problem includes the description of preset field in problem details field on line on line, store problem on the line and automatically generate with institute
State on the corresponding line of problem on line problem list in problem serial number to line；Statistical analysis unit, the statistical analysis flow elements
It is specifically used for：Problem list on line to be analyzed is obtained according to problem list on the line, to problem list on the line to be analyzed
It is for statistical analysis, obtain problem analysis results on line.
The third aspect, the embodiment of the present invention provide a kind of electronic equipment, including memory and processor, the processor and
The memory completes mutual communication by bus；The memory, which is stored with, to be referred to by the program that the processor executes
It enables, the processor calls described program instruction to be able to carry out following method：Problem product process on line, problem is raw on the line
It is specifically included at process：Problem on the line of input is received, problem includes preset field in problem details field on line on the line
Description, store problem on the line and the line corresponding with problem on the line that automatically generates on problem in problem serial number to line
List；Process is statisticallyd analyze, the statistical analysis process specifically includes：It is obtained on line to be analyzed according to problem list on the line
Problem list, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line.
Fourth aspect, the embodiment of the present invention provide a kind of computer readable storage medium, are stored thereon with computer program,
The computer program realizes following method when being executed by processor：Problem product process on line, problem product process on the line
It specifically includes：Problem on the line of input is received, problem includes the description of preset field in problem details field on line on the line,
Store problem on the line and the line corresponding with problem on the line that automatically generates on problem list in problem serial number to line；System
Analysis process is counted, the statistical analysis process specifically includes：Problem column on line to be analyzed are obtained according to problem list on the line
Table, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line.
The embodiment of the present invention solves the prior art by concentrating the problem on line that saves problem on line of going forward side by side to statistically analyze
On middle line problem without unified feedback channel, treatment effeciency is low, problem data is unable to united analysis on line, effective item cannot be formed
The problem of mesh corrective measure, for project conclusion, improves and provides accurate, timely data foundation.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is the present invention
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.
Fig. 1 is issue management method flow diagram on line provided in an embodiment of the present invention；
Fig. 2 is issue management method flow diagram on another line provided in an embodiment of the present invention；
Fig. 3 is that problem analysis diagram indicates on line obtained in issue management method on another line provided in an embodiment of the present invention
It is intended to；
Fig. 4 is that problem analysis diagram indicates on line obtained in issue management method on another line provided in an embodiment of the present invention
It is intended to；
Fig. 5 is that problem analysis diagram indicates on line obtained in issue management method on an also line provided in an embodiment of the present invention
It is intended to；
Fig. 6 is the structural schematic diagram of problem-management system on line provided in an embodiment of the present invention；
Fig. 7 is the structural schematic diagram of problem-management system on another line provided in an embodiment of the present invention；
Fig. 8 is the structural schematic diagram of electronic equipment provided in an embodiment of the present invention.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, the technical scheme in the embodiment of the invention is clearly and completely described, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without creative efforts, shall fall within the protection scope of the present invention.
The embodiment of the present invention can develop special management system and be used for issue management on line, can also be by problem pipe on line
The system integration is managed into the management system to inside researching and developing, dedicated for issue management on line.
Fig. 1 is issue management method flow diagram on line provided in an embodiment of the present invention.As shown in Figure 1, the method includes：
Problem product process in step 101, line, problem product process specifically includes on the line：On the line for receiving input
Problem, problem includes the description of preset field in problem details field on line on the line, stores on the line problem and automatic
Problem list in problem serial number to line on the line corresponding with problem on the line generated；
Business personnel on software line during running, and after finding the problem, logs in problem-management system on line, and online
Problem on line is submitted in upper problem-management system.Problem product process on line, namely create and generate the mistake of problem on a line
Journey.
Problem product process specifically includes on the line：Problem on the line of input is received, business personnel is such as received and passes through line
Problem on the line of upper problem-management system input；Problem includes that preset field is retouched in problem details field on line on the line
It states；Problem details field refers to the field for describing problem on line on the line, when such as problem types, questions and prospect, generation
Between, said system etc.；The preset field refers to problem on the line for needing input content in problem product process on line
Details field；Because business personnel after problem, might not be familiar on line in problem details field whole fields on discovery line
Content, the problem of not knowing about problem on line such as reason, therefore preset field can be some in problem details field on line
Elementary field, the preset field can be preset, such as be illustrated including problem types, problem；Described problem type such as may be used
Think bug, new demand etc.；After problem is submitted on the line, problem-management system stores on the line problem and automatic on line
Problem list in problem serial number to line on the line corresponding with problem on the line generated；Problem serial number and the line on the line
Upper problem corresponds, and problem list is used to store problem on the line on the line, and problem can be unified to save on the line
On to the line in problem list.
Wherein, problem details field can be set as needed on the line.
Step 104, statistical analysis process, the statistical analysis process specifically include：It is obtained according to problem list on the line
Problem list on line to be analyzed is taken, it is for statistical analysis to problem list on the line to be analyzed, obtain case study knot on line
Fruit.
The other users (such as R&D team personnel) of management system can log in the line that problem-management system on line checks submission
Upper problem, to handle problem on relevant line in time, and can be for statistical analysis to problem on line.
Problem list can be set on the line is screened according to problem details field on the line, is obtained by screening
Obtain problem list on the line to be analyzed.According to problem details field on the line, field to be analyzed is selected, for described wait divide
Field is analysed, it is for statistical analysis to problem list on the line to be analyzed, problem analysis results on line are obtained, including visual
Problem analysis results on line, such as bar chart, column diagram.Problem analysis results can be further R&D process on the line
It improves and data foundation is provided.
Problem list can also be exported to third party software on problem list and the line to be analyzed on the line, such as be exported
Into EXCEL, further progress data statistic analysis obtains problem analysis results on line.
The embodiment of the present invention solves the prior art by concentrating the problem on line that saves problem on line of going forward side by side to statistically analyze
On middle line problem without unified feedback channel, treatment effeciency is low, problem data is unable to united analysis on line, effective item cannot be formed
The problem of mesh corrective measure, for project conclusion, improves and provides accurate, timely data foundation.
Further, based on the above embodiment, after the step 101, before the step 104, the method is also
Including step 102：Problem reminds process on line, and problem reminds process to specifically include on the line：Send problem on the line
It reminds to destination client, the prompting of problem includes problem serial number on the line on the line.
Although user can log in problem-management system on line and check problem on the line of submission, do not ensure that in time
It checks.Therefore, in order to further promote problem on line that can be handled in time, on the line after problem product process,
Before the statistical analysis process, the method also includes problems on line to remind process, and problem reminds process specific on the line
Including：The prompting of problem on the line is sent to destination client, such as by selection target email address, sends mail to target
Client, the prompting of problem includes problem serial number on the line on the line, and the user of destination client, which can log on line, to be asked
Management system is inscribed, problem on corresponding line is checked according to problem serial number on the line；The prompting of problem may also comprise on the line
On line in problem details field preset field description so that the user of destination client receives on the line after the prompting of problem
Can on apparent line problem association attributes.
The user of destination client receives on line after problem feedback, can be followed up by special messenger and carry out positioning analysis to problem, such as
The fruit problem is system bug, then walks the bug inside research and development and repair process；If it is demand class problem, then it is true to be given to product manager
Recognize whether product demand is arranged into development plan.Certainly, the prompting of problem on the line can also be directly sent to by business personnel
Research staff or product manager.
On the basis of the above embodiments, after the embodiment of the present invention is by the problem on submitting line, problem on line is sent
Remind to destination client, can high-effect high-quality be embodied as each team the data feedback of problem on line be provided, can promote and asked on line
Topic is handled in time, further improves the timeliness of issue handling on line.
Further, based on the above embodiment, on the line problem remind process after, the statistical analysis process it
Before, the method also includes problem editing process on line, problem editing process is specifically included on the line：It edits and is asked on the line
It inscribes, problem includes supplement and/or the description for updating problem details field on the line on editor's line.
Fig. 2 is issue management method flow diagram on another line provided in an embodiment of the present invention.As shown in Fig. 2, the method
Including：
Problem product process in step 101, line, problem product process specifically includes on the line：On the line for receiving input
Problem, problem includes the description of preset field in problem details field on line on the line, stores on the line problem and automatic
Problem list in problem serial number to line on the line corresponding with problem on the line generated；
Problem reminds process in step 102, line, and problem reminds process to specifically include on the line：It sends and is asked on the line
The prompting of topic is to destination client, and the prompting of problem includes problem serial number on the line on the line.
Problem editing process in step 103, line, problem editing process specifically includes on the line：It edits and is asked on the line
It inscribes, problem includes supplement and/or the description for updating problem details field on the line on editor's line.
Step 104, statistical analysis process, the statistical analysis process specifically include：It is obtained according to problem list on the line
Problem list on line to be analyzed is taken, it is for statistical analysis to problem list on the line to be analyzed, obtain case study knot on line
Fruit.
Wherein, step 101, step 102 and step 104 are same with the above-mentioned embodiment, and details are not described herein again.Below for
Step 103 is illustrated：
Research staff receives on line after problem, handles problem on line, if such as system bug, then can be to system
Bug is repaired, and is submitted to tester after the completion of repairing and is tested, until completing entire repair process；Product manager receives
On to line after problem, such as problem on demand class line, it can confirm whether product demand is arranged into development plan.For on line
On the line found in issue handling on the other details of problem and line problem processing result, can by supplement and/or more
The description of problem details field carries out perfect in new line, and the description for supplementing problem details field on the line refers to original description
It is supplemented for problem details field on the empty line, updates problem details field on the line and refer to not originally being empty
Problem details field is modified on the line.Problem details field in supplement and/or more new line such as can be to ask in supplementary cords
Questions and prospect, update processing result etc. on topic said system, supplementary cords.
Therefore, after problem reminds process on the line, before the statistical analysis process, the method also includes lines
Upper problem editing process, problem editing process specifically includes on the line：Problem on the line is edited, it is described to edit on the line
Problem includes supplement and/or the description for updating problem details field on the line.
On the basis of the above embodiments, the embodiment of the present invention realizes problem on line by problem editing process on line and believes
What is ceased is perfect, lays a good foundation for further progress statistical analysis.
Further, based on the above embodiment, problem details field includes problem types on line, problem on line on the line
Illustrate, the affiliated operation system of problem on problem screenshot on line, problems link on line, line, the affiliated service sub-system of problem, line on line
Problem date of occurrence on upper questions and prospect and line.
Problem details field can be set as needed on the line.As problem details field may include on line on the line
Problem explanation on problem types, line, problem screenshot on line, problems link on line, the affiliated operation system of problem on line, problem on line
Problem date of occurrence on questions and prospect and line on affiliated service sub-system, line.Wherein, problem types such as bug, newly need on the line
It asks, meet business expection, consulting (the problem of such as business personnel submits), data change (if you need to change data from the background).Institute
It states problem on line and illustrates the explanation for referring to problem on specific line.Problem screenshot points out interface when showing problem on line on the line
Screenshot, so that research staff distinguishes questions and prospect on line；Problems link refers to the link network address of problem on line on the line, for
Research staff attempts the process for problem on line occur；The affiliated operation system of problem refers to business belonging to problem on line on the line
System classification, on the line the affiliated service sub-system of problem refer on line under operation system described in problem further belonging to subsystem
System classification；Questions and prospect includes that such as left over by history bug, event execute failure bug, new function bug, external system shadow on the line
Ring the dimensions such as bug, system design bug；Problem date of occurrence refers to the time that problem occurs on line on the line.
Wherein, on the line in problem details field preset field may include problem types on line, on line problem explanation,
Problem screenshot on line, problem date of occurrence on problems link and line on line.Business personnel, can be only defeated on submitting line in problem
Enter the description of preset field in problem details field on the line, on the line in problem details field other fields description,
The affiliated operation system of problem on such as line, questions and prospect can personnel's correlation yet-to-be developed on the affiliated service sub-system of problem and line on line
Personnel go again after handling and supplement.
On the basis of the above embodiments, the embodiment of the present invention, which passes through, sets problem details field on specific, comprehensive line,
Be conducive to obtain problem information on comprehensive line, and further to obtain more comprehensive full and accurate scientific research by data statistic analysis
Data lay the foundation.
Further, based on the above embodiment, on the line problem details field further include problem on line state, it is described
The description for updating problem details field on the line includes updating the state of problem on the line.
Problem details field can also include the state of problem on line on the line, pre- in problem details field on the line
If field also may include the state of problem on the line.It, can will be on the line for example, business personnel is on submitting line after problem
The state of problem is set as " to be processed ", and research staff, can be by the state of problem on the line on having handled the line after problem
It is updated to " processed ".
On the basis of the above embodiments, problem on line is arranged by problem details field on line in the embodiment of the present invention
Mode field, the treatment progress for understanding problem on line for related personnel such as research staff, administrative staff are provided convenience.
Further, based on the above embodiment, problem analysis results include case study chart on line on the line, described
Case study chart includes problem distribution map on line, problem time distribution map on questions and prospect distribution map and line on line on line.
Problem list can be set on the line is screened according to problem details field on the line, is obtained by screening
Obtain problem list on the line to be analyzed.According to problem details field on the line, field to be analyzed is selected, for described wait divide
Field is analysed, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line, problem on the line
Analyzing result includes case study chart on line.According to the difference of problem list on the line to be analyzed screened and selection to point
Analyse the difference of field, case study chart on available various lines.For example, case study chart can be on line on the line
Problem time distribution map on questions and prospect distribution map and line on problem distribution map, line.
Fig. 3 is that problem analysis diagram indicates on line obtained in issue management method on another line provided in an embodiment of the present invention
It is intended to.As shown in figure 3, its expression is problem distribution map on the line for the bug problem that New Transaction system occurs.Fig. 3 can pass through
New Transaction system is screened in the affiliated operation system field of problem on line, obtains problem list on line to be analyzed, so by pair
The data of the affiliated service sub-system field of problem are for statistical analysis on line obtains.
Fig. 4 is that problem analysis diagram indicates on line obtained in issue management method on another line provided in an embodiment of the present invention
It is intended to.As shown in figure 4, its expression is questions and prospect distribution map on the line for the bug problem that New Transaction system occurs.It is non-in figure
Bug refers to that business personnel is initially set to bug type, but postmenstruation investigation discovery is not problem on the line of bug.Fig. 4 can pass through
New Transaction system is screened in the affiliated operation system field of problem on line, obtains problem list on line to be analyzed, so by pair
The data of questions and prospect field are for statistical analysis on line obtains.
Fig. 5 is that problem analysis diagram indicates on line obtained in issue management method on an also line provided in an embodiment of the present invention
It is intended to.As shown in figure 5, problem time distribution map on the line of its expression counted according to time dimension (in terms of week), wherein
Different patterns can indicate processing completion and untreated situation, and if brick shape pattern indicates untreated, diagonal line pattern expression has been located
Reason.Fig. 5 can be counted to obtain by the mode field of problem on problem date of occurrence field on the line and the line.
On the basis of the above embodiments, the embodiment of the present invention is by obtaining including asking on the line of case study chart on line
Topic analysis is as a result, realize case study on visual line, and can quickly and efficiently realize problem on line by typical chart
Management.
Fig. 6 is the structural schematic diagram of problem-management system on line provided in an embodiment of the present invention.As shown in fig. 6, the pipe
Reason system includes problem generation unit 10 and statistical analysis unit 40 on line, wherein：
Problem generation unit 10 is specifically used on the line：Problem on the line of input is received, problem includes line on the line
The description of preset field in upper problem details field stores problem on the line and automatically generates corresponding with problem on the line
Line on problem list in problem serial number to line；
Problem generation unit 10 receives problem on the line of input on the line, passes through problem pipe on line as received business personnel
Problem on the line of reason system input；Problem includes the description of preset field in problem details field on line on the line；The line
Upper problem details field refers to the field for describing problem on line；The preset field refers in problem product process on line
Need problem details field on the line of input content；The preset field can be preset, and included such as problem types, asked
Topic illustrates；After problem is submitted on the line, on line problem-management system store problem on the line and automatically generate with
Problem list in problem serial number to line on the corresponding line of problem on the line；Problem serial number and problem one on the line on the line
One is corresponding, and problem list is used to store problem on the line on the line, and problem can uniformly be saved in the line on the line
In upper problem list, problem on line is generated.
The statistical analysis unit 40 is specifically used for：Problem column on line to be analyzed are obtained according to problem list on the line
Table, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line.
Problem list can be set on the line is screened according to problem details field on the line, the statistical
It analyses unit 40 and problem list on the line to be analyzed is obtained by screening.The statistical analysis unit 40 is according to problem on the line
Details field selects field to be analyzed, for the field to be analyzed, carries out statistical to problem list on the line to be analyzed
Analysis, obtains problem analysis results on problem analysis results on line, including visual line, such as bar chart, column diagram.The line
Upper problem analysis results further can provide data foundation for the improvement of R&D process.
The embodiment of the present invention solves the prior art by concentrating the problem on line that saves problem on line of going forward side by side to statistically analyze
On middle line problem without unified feedback channel, treatment effeciency is low, problem data is unable to united analysis on line, effective item cannot be formed
The problem of mesh corrective measure, for project conclusion, improves and provides accurate, timely data foundation.
Further, based on the above embodiment, problem-management system further includes problem reminding unit 20 on line on the line,
Problem reminding unit 20 is specifically used on the line：The prompting of problem on the line is sent to destination client, is asked on the line
The prompting of topic includes problem serial number on the line.
Problem reminding unit 20 is specifically used on the line：Problem generation unit 10 generates problem on line on the line
Afterwards, the prompting of problem on the line is sent to destination client, such as by selection target email address, sends mail to target visitor
Family end, the prompting of problem includes problem serial number on the line on the line, and the user of destination client can log in problem on line
Management system checks problem on corresponding line according to problem serial number on the line；The prompting of problem may also comprise line on the line
The description of preset field in upper problem details field, so that the user of destination client receives on the line after the prompting of problem i.e.
Can on apparent line problem association attributes.
On the basis of the above embodiments, after the embodiment of the present invention is by the problem on submitting line, problem on line is sent
Remind to destination client, can high-effect high-quality be embodied as each team the data feedback of problem on line be provided, can promote and asked on line
Topic is handled in time, further improves the timeliness of issue handling on line.
Further, based on the above embodiment, problem-management system further includes problem edit cell 30 on line on the line,
Problem edit cell 30 is specifically used on the line：Problem on the line is edited, problem includes supplement on editor's line
And/or update the description of problem details field on the line.
Fig. 7 is the structural schematic diagram of problem-management system on another line provided in an embodiment of the present invention.As shown in fig. 7, institute
Stating problem-management system on line includes problem generation unit 10 on line, problem reminding unit 20 on line, problem edit cell on line
30 and statistical analysis unit 40, wherein：
Problem generation unit 10 is specifically used on the line：Problem on the line of input is received, problem includes line on the line
The description of preset field in upper problem details field stores problem on the line and automatically generates corresponding with problem on the line
Line on problem list in problem serial number to line；
Problem reminding unit 20 is specifically used on the line：The prompting of problem on the line is sent to destination client, institute
The prompting for stating problem on line includes problem serial number on the line.
Problem edit cell 30 is specifically used on the line：Edit problem on the line, problem on editor's line
Description including supplementing and/or updating problem details field on the line.
The statistical analysis unit 40 is specifically used for：Problem column on line to be analyzed are obtained according to problem list on the line
Table, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line.
Wherein, problem generation unit 10 on the line, problem reminding unit 20 and the statistical analysis unit on the line
40 structure and function is same as the previously described embodiments, and details are not described herein again.It is said below for problem edit cell 30 on line
It is bright：
The processing result of problem, institute in other details and line for problem on the line that is found in issue handling on line
Perfect, supplement can be carried out by the description of problem details field in supplement and/or more new line by stating problem edit cell 30 on line
The description of problem details field, which refers to, on the line supplements problem details field on the line for being described as sky originally, more
Problem details field refers to not being modified originally for problem details field on the empty line on the new line.Supplement and/
Or in more new line problem details field description, such as can for questions and prospect in problem said system in supplementary cords, supplementary cords, more
New processing result etc..
On the basis of the above embodiments, the embodiment of the present invention realizes problem on line by problem editing process on line and believes
What is ceased is perfect, lays a good foundation for further progress statistical analysis.
Further, based on the above embodiment, problem details field includes problem types on line, problem on line on the line
Illustrate, the affiliated operation system of problem on problem screenshot on line, problems link on line, line, the affiliated service sub-system of problem, line on line
Problem date of occurrence on upper questions and prospect and line.
Problem details field can be set as needed on the line.As problem details field may include on line on the line
Problem explanation on problem types, line, problem screenshot on line, problems link on line, the affiliated operation system of problem on line, problem on line
Problem date of occurrence on questions and prospect and line on affiliated service sub-system, line.Wherein, it is preset in problem details field on the line
Field may include problem types on line, problem explanation on line, problem screenshot on line, problem occurs on problems link and line on line
Date.Business personnel in problem, can merely enter the description of preset field in problem details field on the line on submitting line,
On the line in problem details field other fields description, such as the affiliated business of problem on the affiliated operation system of problem on line, line
On subsystem and line questions and prospect can the related personnel such as personnel yet-to-be developed handle after row supplement again.
On the basis of the above embodiments, the embodiment of the present invention, which passes through, sets problem details field on specific, comprehensive line,
Be conducive to obtain problem information on comprehensive line, and further to obtain more comprehensive full and accurate scientific research by data statistic analysis
Data lay the foundation.
Further, based on the above embodiment, on the line problem details field further include problem on line state, it is described
Problem edit cell 30 is when for updating the description of problem details field on the line on line, including is used to update the line
The state of problem.
Problem details field can also include the state of problem on line on the line, pre- in problem details field on the line
If field also may include the state of problem on the line.For example, business personnel is on submitting line after problem, problem editor on line
The state of problem on the line can be set as " to be processed " by unit 30, and research staff is on having handled the line after problem, on line
The state of problem on the line can be updated to " processed " by problem edit cell 30.
On the basis of the above embodiments, problem on line is arranged by problem details field on line in the embodiment of the present invention
Mode field, the treatment progress for understanding problem on line for related personnel such as research staff, administrative staff are provided convenience.
Further, based on the above embodiment, problem analysis results include case study chart on line on the line, described
Case study chart includes problem distribution map on line, problem time distribution map on questions and prospect distribution map and line on line on line.
Problem list can be set on the line is screened according to problem details field on the line, the statistical
Analyse unit 40 and problem list on the line to be analyzed obtained by screening, and according to problem details field on the line, selection to
Field is analyzed, it is for statistical analysis to problem list on the line to be analyzed for the field to be analyzed, obtain problem on line
Analysis is as a result, problem analysis results include case study chart on line on the line.The statistical analysis unit 40 is according to being sieved
The difference of the field to be analyzed of the difference and selection of problem list, case study on available various lines on the line to be analyzed of choosing
Chart.For example, case study chart can be to ask on questions and prospect distribution map on problem distribution map on line, line and line on the line
Inscribe time distribution map.
On the basis of the above embodiments, the embodiment of the present invention is by obtaining including asking on the line of case study chart on line
Topic analysis is as a result, realize case study on visual line, and can quickly and efficiently realize problem on line by typical chart
Management.
System provided in an embodiment of the present invention is for the above method, and concrete function can refer to above method process, this
Place repeats no more.
Fig. 8 is the structural schematic diagram of electronic equipment provided in an embodiment of the present invention.As shown in figure 8, the electronic equipment packet
Include processor 801, memory 802 and bus 803.Wherein, the processor 801 and the memory 802 pass through the bus
803 complete mutual communication；The processor 801 is used to call the program instruction in the memory 802, above-mentioned to execute
Method provided by each method embodiment, for example including：Problem product process on line, problem product process specifically wraps on the line
It includes：Problem on the line of input is received, problem includes the description of preset field in problem details field on line on the line, stores institute
State problem on line and the line corresponding with problem on the line that automatically generates on problem list in problem serial number to line；Statistical analysis
Process, the statistical analysis process specifically include：Problem list on line to be analyzed is obtained according to problem list on the line, to institute
It states on line to be analyzed that problem list is for statistical analysis, obtains problem analysis results on line.
The embodiment of the present invention discloses a kind of computer program product, and the computer program product is non-transient including being stored in
Computer program on computer readable storage medium, the computer program include program instruction, when described program instructs quilt
When computer executes, computer is able to carry out method provided by above-mentioned each method embodiment, for example including：Problem generates on line
Process, problem product process specifically includes on the line：Problem on the line of input is received, problem includes problem on line on the line
The description of preset field in details field, store problem on the line and the line corresponding with problem on the line that automatically generates on
Problem list in problem serial number to line；Process is statisticallyd analyze, the statistical analysis process specifically includes：According to problem on the line
List obtains problem list on line to be analyzed, for statistical analysis to problem list on the line to be analyzed, obtains problem on line
Analyze result.
The embodiment of the present invention provides a kind of non-transient computer readable storage medium, the non-transient computer readable storage
Medium storing computer instruction, the computer instruction make the computer execute side provided by above-mentioned each method embodiment
Method, for example including：Problem product process on line, problem product process specifically includes on the line：Problem on the line of input is received,
Problem includes the description of preset field in problem details field on line on the line, stores problem on the line and automatically generates
Problem list in problem serial number to line on line corresponding with problem on the line；Statistically analyze process, the statistical analysis process
It specifically includes：Problem list on line to be analyzed is obtained according to problem list on the line, to problem list on the line to be analyzed
It is for statistical analysis, obtain problem analysis results on line.
Those of ordinary skill in the art will appreciate that：Realize that all or part of the steps of above method embodiment can pass through
The relevant hardware of program instruction is completed, and program above-mentioned can be stored in a computer readable storage medium, the program
When being executed, step including the steps of the foregoing method embodiments is executed；And storage medium above-mentioned includes：ROM, RAM, magnetic disk or light
The various media that can store program code such as disk.
The embodiments such as electronic equipment described above are only schematical, wherein it is described as illustrated by the separation member
Unit may or may not be physically separated, and component shown as a unit may or may not be object
Manage unit, it can it is in one place, or may be distributed over multiple network units.It can select according to the actual needs
Some or all of the modules therein is selected to achieve the purpose of the solution of this embodiment.Those of ordinary skill in the art are not paying wound
In the case where the labour for the property made, it can understand and implement.
Through the above description of the embodiments, those skilled in the art can be understood that each embodiment can
It realizes by means of software and necessary general hardware platform, naturally it is also possible to pass through hardware.Based on this understanding, on
Stating technical solution, substantially the part that contributes to existing technology can be embodied in the form of software products in other words, should
Computer software product may be stored in a computer readable storage medium, such as ROM/RAM, magnetic disk, CD, including several fingers
It enables and using so that an electronic equipment (can be personal computer, server or the network equipment etc.) executes each embodiment
Or method described in certain parts of embodiment.
Finally it should be noted that：The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations；Although
Present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that：It still may be used
To modify the technical solutions described in the foregoing embodiments or equivalent replacement of some of the technical features；
And these are modified or replaceed, technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution spirit and
Range.
Claims (10)
1. a kind of issue management method on line, which is characterized in that including：
Problem product process on line, problem product process specifically includes on the line：Problem on the line of input is received, on the line
Problem includes the description of preset field in problem details field on line, stores problem on the line and automatically generating with the line
Problem list in problem serial number to line on the corresponding line of upper problem；
Process is statisticallyd analyze, the statistical analysis process specifically includes：It is obtained on line to be analyzed according to problem list on the line
Problem list, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line.
2. the method according to claim 1, wherein on the line after problem product process, the statistics
Before analysis process, the method also includes problems on line to remind process, and problem reminds process to specifically include on the line：
The prompting of problem on the line is sent to destination client, the prompting of problem includes problem sequence on the line on the line
Number.
3. according to the method described in claim 2, it is characterized in that, on the line problem remind process after, the statistics
Before analysis process, the method also includes problem editing process on line, problem editing process is specifically included on the line：
Problem on the line is edited, problem includes supplementing and/or updating problem details word on the line on editor's line
The description of section.
4. according to the method described in claim 3, it is characterized in that, problem details field includes problem class on line on the line
Problem explanation in type, line, problem screenshot on line, problems link on line, the affiliated operation system of problem on line, the affiliated industry of problem on line
It is engaged in subsystem, problem date of occurrence on questions and prospect and line on line.
5. according to the method described in claim 4, it is characterized in that, problem details field further includes problem on line on the line
State, the description for updating problem details field on the line includes updating the state of problem on the line.
6. according to the method described in claim 5, it is characterized in that, problem analysis results include case study on line on the line
Chart, case study chart includes problem distribution map on line, problem time on questions and prospect distribution map and line on line on the line
Distribution map.
7. problem-management system on a kind of line, which is characterized in that including：
Problem generation unit on line, problem generation unit is specifically used on the line：Problem on the line of input is received, on the line
Problem includes the description of preset field in problem details field on line, stores problem on the line and automatically generating with the line
Problem list in problem serial number to line on the corresponding line of upper problem；
Statistical analysis unit, the statistical analysis flow elements are specifically used for：It is obtained according to problem list on the line to be analyzed
Problem list on line, it is for statistical analysis to problem list on the line to be analyzed, obtain problem analysis results on line.
8. management system according to claim 7, which is characterized in that the management system further includes problem editor list on line
Member is specifically used for：
Problem on the line is edited, problem includes supplementing and/or updating problem details word on the line on editor's line
The description of section.
9. a kind of electronic equipment, which is characterized in that including memory and processor, the processor and the memory pass through always
Line completes mutual communication；The memory is stored with the program instruction that can be executed by the processor, the processor tune
The method as described in claim 1 to 6 is any is able to carry out with described program instruction.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program quilt
The method as described in claim 1 to 6 is any is realized when processor executes.
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| CN201810350556.1A CN108830541A (en) | 2018-04-18 | 2018-04-18 | Issue management method and management system on a kind of line |
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Application publication date: 20181116 |