CN108765078A - A kind of pre-sales experiential method and platform - Google Patents
A kind of pre-sales experiential method and platform Download PDFInfo
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- CN108765078A CN108765078A CN201810515938.5A CN201810515938A CN108765078A CN 108765078 A CN108765078 A CN 108765078A CN 201810515938 A CN201810515938 A CN 201810515938A CN 108765078 A CN108765078 A CN 108765078A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0609—Buyer or seller confidence or verification
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0613—Third-party assisted
Abstract
The present invention discloses a kind of pre-sales experiential method, including：Client initiates experience request；Client is experienced on line receives the experience request that client initiates；Long-range experience service is opened for client；Corresponding authority is opened to client according to the operation requests that client initiates in experience of the process；Receive customer evaluation；Close online service.The present invention also provides a kind of pre-sales experience platforms, including：Client, experiencing system, server on line are experienced in client, line.A kind of pre-sales experiential method and platform proposed by the present invention, it is convenient before commodity listing, remotely experience service on line is provided for customer, preferably serves customers, and excavate potential customer, on the one hand facilitates the sale and management of businessman；On the other hand facilitate the experience sense for improving customer.
Description
Technical field
The present invention relates to pre-sales service technical fields, and in particular to a kind of pre-sales experiential method and platform.
Background technology
Raising with the development and user of network technology to commodity experience requirements, more and more products are before listing
Pre-sales experience service can be provided in shops.But Xian Xia shops quantity and the customer that can receive are often limited, some customers away from
From farther out, it is difficult to go to shops's to-be-experienced product.
So, it is necessary to propose a kind of pre-sales experiential method and platform, it is convenient before commodity listing, it is provided on line for customer
Long-range experience service, preferably serves customers, and excavate potential customer, on the one hand facilitates the sale and management of businessman；Another party
Face facilitates the experience sense for improving customer.
Invention content
In view of above-mentioned deficiencies of the prior art, the purpose of the present invention is to provide a kind of pre-sales experiential method and platform, sides
Just before commodity listing, remotely experience service on line is provided for customer, is preferably serveeed customers, and excavate potential customer, a side
Face facilitates the sale and management of businessman；On the other hand facilitate the experience sense for improving customer.
To achieve the above object, the present invention adopts the following technical scheme that.
Present invention firstly provides a kind of pre-sales experiential methods, including：
Client initiates experience request；
Client is experienced on line receives the experience request that client initiates；
Long-range experience service is opened for client；
Corresponding authority is opened to client according to the operation requests that client initiates in experience of the process；
Receive customer evaluation；
Close online service.
Wherein, the step client initiates experience request, including：
Customer Acquisition line upper body check-in mouth；
Client selects experience project；
Client initiates to ask for the experience of the project by client.
Wherein, client is experienced on the step line receives the experience request that client initiates, including：
Client is experienced on line obtains the project that request is experienced on the line that client initiates；
Client is experienced on line obtains the time that request is experienced on the line that client initiates；
Client is experienced on line obtains the queue number that request is experienced on the line that client initiates.
Wherein, the step is the long-range experience service of client's unlatching, including：
The project of experience is asked to be lined up for client；
Estimate the time for waiting for experience；
The entrance and associated rights of long-range experience service are opened for client.
Wherein, the operation requests that the step is initiated according to client in experience of the process open corresponding authority, packet to client
It includes：
Monitor operation of the client in experience of the process；
Associated rights are accordingly opened according to the operation requests initiated during customer experience；
According to the corresponding function for the equipment that the operation triggering of client is being experienced.
The present invention also provides a kind of pre-sales experience platforms, including：Experienced in client, line client, experiencing system on line,
Server；
It experiences in the client and the line and is communicated to connect between client, the server, system is experienced on the line
Experience client on system and the line communicates to connect between the server, experienced on the line client and the client,
It is communicated to connect between experiencing system, the server on the line.
Wherein, client is experienced on the line includes：
First main control module, request receiving module, request responding module, authority management module, suggestion module, voice mould
Block, registration module, the request receiving module, request responding module, authority management module, suggestion module, voice module, registration
Module is electrically connected with first main control module respectively.
Wherein, experiencing system includes on the line：
Second main control module, command reception module, instruction responding module, operation tracing module, monitoring module, alarm mould
Block, reminding module, described instruction receiving module, instruction responding module, operation tracing module, monitoring module, alarm module, prompting
Module is electrically connected with second main control module respectively.
Wherein, the client includes at least one kind in desktop computer, laptop computer, intelligent terminal.
Wherein, the server is used for the storage and analysis of data.
Compared with prior art, the present invention has the advantages that：
A kind of pre-sales experiential method and platform provided by the invention, it is convenient before commodity listing, it is provided for customer remote on line
Journey experience service, preferably serves customers, and excavate potential customer, on the one hand facilitates the sale and management of businessman；On the other hand
Facilitate the experience sense for improving customer.
Description of the drawings
Fig. 1 is the flow diagram of the pre-sales experiential method of one embodiment of the invention；
Fig. 2 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention；
Fig. 3 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention；
Fig. 4 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention；
Fig. 5 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention；
Fig. 6 is the control block diagram of the pre-sales experience platform of one embodiment of the invention；
Fig. 7 is the control block diagram of the pre-sales experience platform of another embodiment of the present invention；
Fig. 8 is the control block diagram of the pre-sales experience platform of another embodiment of the present invention.
Specific implementation mode
Embodying the exemplary embodiment of feature of present invention and advantage will in detail describe in above specification.It should be understood that
Various variations can be had in different embodiments by being the present invention, neither be departed from the scope of the present invention, and therein
Illustrate and illustrate inherently to be illustrated as being used, rather than to limit the present invention.
Below in conjunction with accompanying drawings and embodiments, invention is further explained.
As shown in Figure 1, Fig. 1 is the flow diagram of the pre-sales experiential method of one embodiment of the invention.Line provided by the invention
Upper experiential method, including：
Step S100：Client initiates experience request.When client think on line experience pre-sales service when, client by client to
Businessman initiates pre-sales experience request.Can be specifically, client browse on line businessman offer pre-sales experience displayed page or
The page is publicized, and pre-sales experience entrance of reaching the standard grade is provided, customer is provided available by pre-sales line upper body check-in mouth from businessman
Pre-sales experience project in select one or more project, and initiate to experience on pre-sales line for the one or more project
Request.
Step S200：Client is experienced on line receives the experience request that client initiates.The item to be experienced is chosen in client
Mesh concurrently starts on front after experience request, and client is experienced on line and receives the experience request that client initiates, the body that client initiates
It tests the project experienced comprising hope in request, wish the period experienced, the type etc. of the ID of experiencer, experiencer.It needs
Illustrate, the type of experiencer includes member, non-member etc. type.
Step S300：Long-range experience service is opened for client.Experience client receives the experience that client initiates and asks on line
It asks, gets client and wish the project of experience, wish the period experienced, the type etc. of the ID of experiencer, experiencer, and to this
A little information are audited, and after the approval, long-range experience service are opened for client.
Step S400：Corresponding authority is opened to client according to the operation requests that client initiates in experience of the process.For client
After opening long-range experience service, client is entered by client experiences area on line, starts experience service.In experience of the process, root
According to the operation requests that client initiates, and the operation requests initiated client are audited, and are opened after the approval to client corresponding
Permission.
Step S500：Receive customer evaluation.After the completion of customer experience, evaluation is made to this experience, system receives client
Evaluation.The content of customer evaluation may include picture, small video, word, expression etc..Client's later stage can also be to this clothes
The additional evaluation of business.
Step S600：Close online service.After the evaluation for receiving client, indicates that this experience terminates, close this line
Upper service is prepared for online service next time.
As shown in Fig. 2, Fig. 2 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention.Step in the present invention
Rapid S100 is further comprising the steps of：
Step S110：Customer Acquisition line upper body check-in mouth.When client wants to experience online service, sold by what is provided in businessman
Preceding experience displayed page or the publicity page obtain pre-sales line upper body check-in mouth.
Step S120：Client selects experience project.Client is after obtaining line upper body check-in mouth, from optional experience project
The project experienced is wished in selection.It should be noted that the experience project of customer's selection must be the alternative of businessman's offer,
And the current queue number of each alternative experience project, estimated stand-by period etc. can be obtained.
Step S130：Client initiates to ask for the experience of the project by client.Client selects experience project and obtains
After getting the current information of the experience project, when client's determination will experience the project, it can initiate to be directed to by client and be somebody's turn to do
The experience of project is asked.
As shown in figure 3, Fig. 3 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention.Step in the present invention
Rapid S200 is further comprising the steps of：
Step S210：Client is experienced on line obtains the project that request is experienced on the line that client initiates.In client in client
Experience client obtains on the line that client initiates after the experience request for certain projects is initiated at end, on line includes in experience request
Line on experience the project of request.
Step S220：Client is experienced on line obtains the time that request is experienced on the line that client initiates.Client is experienced on line
Experience client is got on the line of client's initiation after experience request items on line at end, and client acquisition is experienced on line to be initiated
Line on experience time of request, that is, client is when experiencing request on initiating line, according to own actual situation and wish, selection
It reaches the standard grade time of experience.
Step S230：The number that client obtains the queuing that request is experienced on the line that client initiates is experienced on line.Line upper body
Client is tested to get the project of client's request experience and after the time of experience, obtain current time, wait for the row experienced on line
The number of team.
As shown in figure 4, Fig. 4 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention.Step in the present invention
Rapid S300 is further comprising the steps of：
Step S310：The project of experience is asked to be lined up for client.System for client when opening long-range experience service, first
The project of experience is asked to be lined up for client.After getting the project that client to be experienced, the current queue number of the project is obtained, and
According to initiating to experience the time order and function of request on line as custom queueing, client can get current queue number, oneself row
It is the customer for coming which position that in which position, front, also how many waiting customer, which waits for experience, the current customer experienced,
Etc..
Step S320：Estimate the time for waiting for experience.According to current queue number, in conjunction with experience service when
Between, estimate the time of customer need waiting.Customer can arrange after knowing and estimating the stand-by period within the time that this section waits for
Other affairs reach the estimated experience time and then return to waiting for experience.
Step S330：The entrance and associated rights of long-range experience service are opened for client.When taking turns to the Customer Experience, it is
Customer opens the entrance of long-range experience service and the associated rights of long-range experience service.Customer is taken by open long-range experience
Business entrance, which enters, experiences service on line, and the permission by getting related experience service, is operated to the project of experience, far
Journey experiences the project.
As shown in figure 5, Fig. 5 is the flow diagram of the pre-sales experiential method of another embodiment of the present invention.Step in the present invention
Rapid S400 is further comprising the steps of：
Step S410：Monitor operation of the client in experience of the process.During customer tests into line upper body, line upper body
Check system monitors operation of the client in experience of the process
System monitors operation of the customer to mobile phone, for example, operation is experienced in switching on and shutting down experience operation, volume adjustment, game experiencing operates, sound regards
Frequency experience operation, experience operation etc. of taking pictures.
Step S420：Associated rights are accordingly opened according to the operation requests initiated during customer experience.Customer is experiencing
In the process, if in operation, needing to experience businessman in open experience service when the operation of not open permission, for example, businessman
Every time after the completion of Customer Experience, before next Customer Experience, initialization operation permission is wished when customer is in experience of the process
Hope unopened permission when the permission of the service of experience is businessman's initialization operation permission, then customer can ask to open the power
Limit, system open associated rights in the permission open request for having audited customer and after passing through, for customer.
Step S430：According to the corresponding function for the equipment that the operation triggering of client is being experienced.Client is getting phase
After closing permission, the equipment experienced is operated, system triggers the corresponding of the equipment experienced according to the operation of client
Function.
As shown in fig. 6, Fig. 6 is the control block diagram of the pre-sales experience platform of one embodiment of the invention.The present invention provides one kind and sells
Preceding experience platform, including：Client 200, experiencing system 300, server 400 on line are experienced in client 100, line.
It experiences in the client 100 and the line and is communicated to connect between client 200, the server 400, the line
It experiences on upper experiencing system 300 and the line and is communicated to connect between client 200, the server 400, visitor is experienced on the line
It is communicated to connect between experiencing system 300, the server 400 in family end 200 and the client 100, the line.
Client 100 accesses and experiences the pre-sales experience platform in the present invention for client.Client 100 can be specifically
Intelligent terminal, laptop computer, desktop computer etc..Customer accesses the pre-sales experience platform in the present invention, customer by client 100
The equipment that can be for being experienced on Client line provided in the pre-sales experience platform of the present invention is experienced by client 100.
Client 200 is experienced on line and accesses and experience pre-sales experience platform in the present invention for customer, and client is experienced on line
200 and experiencing system 300,400 interaction data of server on client 100, line are held, experiencing client 200 on line can receive
And the experience request of customer's initiation is responded, and provide the registration of platform account, rights management, voice interface etc. service for customer.
Experiencing system 300, which is used to provide for customer, on line experiences service on line, and monitors behaviour of the customer in experience of the process
Make, and according to the operation of customer, triggering experience equipment acts accordingly.Experiencing system 300 can be with server 400, line on line
Interaction data between upper experience client 200.
As shown in fig. 7, Fig. 7 is the control block diagram of the pre-sales experience platform of another embodiment of the present invention.On line in the present invention
Experiencing client 200 includes：
First main control module 210, request responding module 230, authority management module 240, is suggested at request receiving module 220
Module 250, voice module 260, registration module 270, the request receiving module 220, request responding module 230, rights management
Module 240, suggestion module 250, voice module 260, registration module 270 are electrically connected with first main control module 210 respectively.
Request receiving module 220 is used to receive to experience on the line that customer is sent by client 100 and ask, and customer passes through visitor
Family end 100 selects to think the equipment of experience, request is experienced in concurrent line sending, request receiving module 220 receives on the line that customer sends
Experience request, and identify the identity of customer, the equipment for thinking experience, the time etc. for it is expected experience.
Responding module 230 is asked to be used on receiving customer's line after experience request, by identifying the identity of customer, thinking body
The equipment tested, desired experience time etc. information, and after passing through to these signal auditings, the request of customer is made back
It answers, such as agrees to the request of customer, and respond current queue number, estimated stand-by period etc. information.
Authority management module 240 is for being managed the operating right of customer, before Customer Experience, authority management module
According to essential operating right in experience of the process, this part of permission is opened for customer.During Customer Experience, for
The limiting operation request that customer proposes in experience of the process, authority management module audit it, if audit passes through,
During Customer Experience the permission of its request is opened for it.
Suggestion module 250 is used to receive the suggestion that customer proposes in experience of the process or after experience, and is divided
Analysis is sorted out, and uploads onto the server 400, adjusts sales tactics for businessman, improves and research and develop.Businessman can be returned by suggestion module 250
The suggestion that multiple customer proposes, improves user experience.
Voice module 260 is used for voice control, and in operation, what can be experienced by voice control sets customer
Standby, voice module 260 identifies the voice of customer, and will remind and notify to play with voice mode.
Registration module 270 is used for customer in the pre-sales experience platform register account number of the present invention, customer's register account number, registration
Information may include user name, modification logging, phone number, identifying code, gender, consumer type, personal label etc. information.
Work of first main control module 210 for experiencing 200 each module of client on control line, and each module of analysis pass
The data sent and fed back make control instruction according to these data to each module.
As shown in figure 8, Fig. 8 is the control block diagram of the pre-sales experience platform of another embodiment of the present invention.Center line upper body of the present invention
Check system 300 includes：
Second main control module 310, command reception module 320, instruction responding module 330, operation tracing module 340, monitoring
Module 350, alarm module 360, reminding module 370, described instruction receiving module 320, instruction responding module 330, operation tracking
Module 340, monitoring module 350, alarm module 360, reminding module 370 are electrically connected with second main control module 310 respectively.
Command reception module 320 experiences client 200, server 400 or client in operating experience for receiving on line
The operational order sent out in the process.
Instruction responding module 330 is for being audited and being responded to the instruction that command reception module 320 receives.
On the one hand operation tracing module 340 is cared for for being tracked to operation of the customer in experience of the process by tracking
The operation of visitor sends out equipment of the corresponding control instruction to experiencing, is acted rapidly according to the operation of customer in time；Another party
Face, by tracking operation of the customer in experience of the process, prevent customer because improper use and caused by maloperation, avoid because
The maloperation of customer causes the damage of the equipment to experiencing.
Monitoring module 350 is used to monitor the situation in the equipment equipment room that customer is experiencing, and prevents due to other external force
Factor leads to damage or the loss of equipment, avoids the experience that customer is influenced due to not operation.When monitoring module 350 monitors
When to abnormal behaviour, abnormal results are transmitted to the second main control module 310, it is right after the second main control module 310 analyzes abnormal results
Alarm module 360 sends out control instruction, and alarm module 360 sends out alarm, and staff is reminded to pay attention to investigating hidden danger.
Alarm module 360 is for alarming to a monitored results.Can be specifically sound the alarm alarm, send out report
Alert light warning, or it is simultaneously emitted by alarm life and alarm light warning.
Reminding module 370 is used for during Customer Experience, is reminded the operation of customer, on the one hand can be helped to care for
Objective preferably experience remote equipment；On the other hand, customer can be prevented because equipment is unfamiliar with and maloperation, caused to equipment
Damage.
In the present invention, server 400 is used for the storage and analysis of data.
In conclusion a kind of pre-sales experiential method proposed by the present invention and platform, convenient before commodity listing, carried for customer
For remotely experience service on line, preferably serves customers, and excavate potential customer, on the one hand facilitate the sale and management of businessman；
On the other hand facilitate the experience sense for improving customer.
Although describing the present invention with reference to exemplary embodiment, it is to be understood that, term used is explanation and example
Property, term and not restrictive.Due to the present invention spirit or essence that can be embodied in a variety of forms without departing from invention,
It should therefore be appreciated that the above embodiment is not limited to any details above-mentioned, and should be spiritual defined by appended claims
Accompanying is all should be with the whole variations and remodeling widely explained, therefore fallen into claim or its equivalent scope in range to weigh
Profit requires to be covered.
Claims (10)
1. a kind of pre-sales experiential method, which is characterized in that including：
Client initiates experience request；
Client is experienced on line receives the experience request that client initiates；
Long-range experience service is opened for client；
Corresponding authority is opened to client according to the operation requests that client initiates in experience of the process；
Receive customer evaluation；
Close online service.
2. according to the method described in claim 1, it is characterized in that, the step client initiate experience request, including：
Customer Acquisition line upper body check-in mouth；
Client selects experience project；
Client initiates to ask for the experience of the project by client.
3. according to the method described in claim 1, it is characterized in that, experiencing client on the step line receives what client initiated
Experience request, including：
Client is experienced on line obtains the project that request is experienced on the line that client initiates；
Client is experienced on line obtains the time that request is experienced on the line that client initiates；
Client is experienced on line obtains the queue number that request is experienced on the line that client initiates.
4. according to the method described in claim 1, it is characterized in that, the step is client's unlatching, remotely experience services, including：
The project of experience is asked to be lined up for client；
Estimate the time for waiting for experience；
The entrance and associated rights of long-range experience service are opened for client.
5. according to the method described in claim 1, it is characterized in that, the behaviour that the step is initiated according to client in experience of the process
It asks to open corresponding authority to client, including：
Monitor operation of the client in experience of the process；
Associated rights are accordingly opened according to the operation requests initiated during customer experience；
According to the corresponding function for the equipment that the operation triggering of client is being experienced.
6. a kind of pre-sales experience platform, which is characterized in that including：Client, experiencing system, clothes on line are experienced in client, line
Business device；
Experience client in the client and the line, communicate to connect between the server, on the line experiencing system with
Client is experienced on the line, is communicated to connect between the server, and client and the client, described are experienced on the line
It is communicated to connect between experiencing system, the server on line.
7. platform according to claim 6, which is characterized in that experiencing client on the line includes：
First main control module, request receiving module, request responding module, authority management module, suggestion module, voice module, note
Volume module, the request receiving module, request responding module, authority management module, suggestion module, voice module, registration module
It is electrically connected respectively with first main control module.
8. platform according to claim 6, which is characterized in that experiencing system includes on the line：
Second main control module, instruction responding module, operation tracing module, monitoring module, alarm module, carries command reception module
Awake module, described instruction receiving module, instruction responding module, operation tracing module, monitoring module, alarm module, reminding module
It is electrically connected respectively with second main control module.
9. according to claim 6-8 any one of them platforms, which is characterized in that the client include at least desktop computer,
One kind in laptop computer, intelligent terminal.
10. platform according to claim 9, which is characterized in that the server is used for the storage and analysis of data.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810515938.5A CN108765078A (en) | 2018-05-25 | 2018-05-25 | A kind of pre-sales experiential method and platform |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810515938.5A CN108765078A (en) | 2018-05-25 | 2018-05-25 | A kind of pre-sales experiential method and platform |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108765078A true CN108765078A (en) | 2018-11-06 |
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ID=64006533
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810515938.5A Pending CN108765078A (en) | 2018-05-25 | 2018-05-25 | A kind of pre-sales experiential method and platform |
Country Status (1)
| Country | Link |
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| CN (1) | CN108765078A (en) |
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2018
- 2018-05-25 CN CN201810515938.5A patent/CN108765078A/en active Pending
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