CN108734309A - A kind of large circle machine after-sales service management system and its application method - Google Patents
A kind of large circle machine after-sales service management system and its application method Download PDFInfo
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- CN108734309A CN108734309A CN201810549564.9A CN201810549564A CN108734309A CN 108734309 A CN108734309 A CN 108734309A CN 201810549564 A CN201810549564 A CN 201810549564A CN 108734309 A CN108734309 A CN 108734309A
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- 238000000034 method Methods 0.000 title claims description 9
- 238000007405 data analysis Methods 0.000 claims abstract description 20
- 238000004891 communication Methods 0.000 claims abstract description 11
- 230000005540 biological transmission Effects 0.000 claims abstract description 4
- 238000001514 detection method Methods 0.000 claims description 21
- 239000004744 fabric Substances 0.000 claims description 6
- 238000004458 analytical method Methods 0.000 claims description 5
- 238000012423 maintenance Methods 0.000 claims description 5
- 238000004140 cleaning Methods 0.000 claims description 4
- 230000007547 defect Effects 0.000 claims description 3
- 230000001419 dependent effect Effects 0.000 claims description 3
- 230000007257 malfunction Effects 0.000 abstract description 5
- 238000009940 knitting Methods 0.000 description 9
- 230000002159 abnormal effect Effects 0.000 description 4
- 239000003921 oil Substances 0.000 description 4
- 239000004753 textile Substances 0.000 description 3
- 230000008859 change Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 230000008569 process Effects 0.000 description 2
- 238000012360 testing method Methods 0.000 description 2
- 241000208340 Araliaceae Species 0.000 description 1
- 235000005035 Panax pseudoginseng ssp. pseudoginseng Nutrition 0.000 description 1
- 235000003140 Panax quinquefolius Nutrition 0.000 description 1
- 230000006978 adaptation Effects 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000003745 diagnosis Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 238000009826 distribution Methods 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 235000008434 ginseng Nutrition 0.000 description 1
- 238000002347 injection Methods 0.000 description 1
- 239000007924 injection Substances 0.000 description 1
- 239000010721 machine oil Substances 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
- 230000006855 networking Effects 0.000 description 1
- 230000008439 repair process Effects 0.000 description 1
- 239000000243 solution Substances 0.000 description 1
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q10/20—Administration of product repair or maintenance
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
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- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
- H04L67/025—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP] for remote control or remote monitoring of applications
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Abstract
The present invention discloses a kind of large circle machine after-sale service management system, including an at least large circle machine, high in the clouds and data analysis system, it is connected on the large circle machine for machine operating parameter setting, run the control panel of control, data acquisition device for collecting device operating status and parameter, warning device for prompting equipment fault and the communication device for data transmission, the data of record are uploaded to high in the clouds by the data acquisition device and warning device by communication device, data analysis system docks from high in the clouds with high in the clouds and obtains data, the data that analytical equipment uploads.A kind of large circle machine after-sale service management system of the present invention, equipment vendor can obtain large circle machine operation data, operating status, malfunction in real time by data system, it can be accurately judged to be failure caused by artificial origin or machine reason, and treatment effeciency is high, greatly improves the efficiency of after-sale service.
Description
Technical field
The present invention relates to field of textile machinery, and in particular to a kind of large circle machine after-sales service management system and its user
Method.
Background technology
Large circle machine, the round weft machine (or being called knitting circular knitting machine) of scientific name knitting.Due to the lopping system of circular knitting machine
System is more, and rotating speed is high, yield is high, flower-shape variation is fast, fabric quality is good, process is few, the adaptation of product is strong, thus has obtained soon
Development, gradually instead of previous knitting machines, and as the important component part of modern textile industry.
For textile enterprise, the normal operation of large circle machine is most important.The real time monitoring of large circle machine is to ensure equipment
The important means of normal operation.The current large circle machine speed of service is fast, and quantity is more, and any exception of equipment will all be brought to product
Prodigious influence.For equipment vendor, the large circle machine of sale is wide due to the complication of function, terminal user's Regional Distribution range
The characteristics of domain, brings great challenge for after-sale service, and after cost is also higher and higher, traditional after-sales maintenance service mode
Diagnosis and repair, this side are carried out using after large circle machine breaks down, notifying to sell the personnel of clothes by way of phone and visiting
Under formula needs to put into many human and material resources costs, and efficiency is very low, customer satisfaction is relatively low, and can not judge it is visitor
Failure caused by family reason or machine itself, incalculable damage is caused to brand image.
The Chinese patent of Patent No. CN202548610U, a kind of circular knitting machine control system of online, including plural platform
Great circle machine controller, CAN bus transceiver, CAN bus network, CAN bus data converter and the computer of circular knitting machine；
Each above-mentioned great circle machine controller is respectively provided with large circle machine operation control module and CAN controller, each above-mentioned large circle machine operation control
Module is connected to corresponding above-mentioned CAN controller by internal data bus respectively, and each above-mentioned CAN controller is respectively by above-mentioned
CAN bus transceiver is connected to above-mentioned CAN bus network, and above computer is connected to by above-mentioned CAN bus data converter
Above-mentioned CAN bus network.Although the utility model carries out production number by computer to the great circle machine controller to link together
According to collection analysis, but the utility model carries out networking control by the way of physical connection to large circle machine, and can not be to great circle
Machine carries out remote maintenance.
Invention content
The object of the present invention is to overcome the problems of the prior art, provides one kind and equipment vendor is enabled to obtain in real time
Large circle machine operation data, operating status, malfunction can be accurately judged to mechanical disorder reason and its trouble unit, can
It is accurately judged to be failure caused by artificial origin or machine reason, and the long-range after-sale service management system that treatment effeciency is high,
After-sale service is carried out to the large circle machine sold to customer.
In order to solve the above-mentioned technical problem, the present invention is achieved by the following technical solutions：
A kind of large circle machine after-sale service management system, including plural platform large circle machine, high in the clouds and data analysis system are described big
It is connected on circular knitting machine for machine operating parameter setting, the control panel of operation control, for collecting device operating status and ginseng
Several harvester, the warning device for prompting equipment fault and communication devices for data transmission, acquisition dress
It sets and the data of record is uploaded into high in the clouds by communication device with warning device, data analysis system is docked from high in the clouds with high in the clouds and obtained
Access evidence, the data that analytical equipment uploads.
Further, the data analysis system is MES system.
Further, the control panel is provided with operating parameter setting area, operation control zone and viewing area.
Further, the parameter of operating parameter setting area setting large circle machine operation is aobvious by the viewing area
Show, the operation control zone control machine operation is shown by the viewing area.
Further, the harvester includes machine operation data acquisition module and external detection module.
Further, the described machine operation data acquisition module acquisition by control panel input trip information and
Operation and control information.
Further, the external detection module includes the long detection module of yarn, bad needle detection module, cloth cover Defect Detection
Module, broken yarn detection module.
Further, the external detection module is attempted by large circle machine.
A kind of application method of large circle machine after-sale service management system includes the following steps：
Data acquisition device on S1, large circle machine adopts collected equipment running status and parameter information, warning device
Collect fault message and high in the clouds is uploaded to by communication device；
S2, data analysis system dock the data information obtained from high in the clouds in S1 steps with high in the clouds, and analysis large circle machine uploads
Information, failure judgement reason；
S3, data analysis system send fault handling information by high in the clouds and are shown to large circle machine control panel, operating personnel
It is operated according to prompt；
S4, data analysis system by high in the clouds send dependent instruction shown to large circle machine control panel, operating personnel according to
Instruction operation；
Further, the instruction includes fixed time cleaning instruction, instruction of changing oil, and helps client's timed maintenance large circle machine, prolongs
Long large circle machine service life.
A kind of large circle machine after-sale service management system of the present invention, equipment vendor can be obtained in real time by data analysis system
Large circle machine operation data, operating status, malfunction can be accurately judged to mechanical disorder reason and its trouble unit, can
It is accurately judged to be failure caused by artificial origin or machine reason, and treatment effeciency is high, greatly improves after-sale service
Efficiency.
Description of the drawings
Fig. 1 is the structure diagram of the present invention.
Specific implementation mode
With reference to Fig. 1, the invention will be further described.
As shown in Figure 1, a kind of large circle machine after-sale service management system, including plural platform large circle machine 1, high in the clouds 2 and data point
Analysis system 3 is connected on the large circle machine for machine operating parameter setting, the control panel 11 of operation control, for acquiring
Equipment running status and the data acquisition device of parameter 12, the warning device 13 for prompting equipment fault and it is used for data transmission
Communication device 14, the data of record are uploaded to cloud by the data acquisition device 12 and warning device 13 by communication device
End 2, data analysis system 3 dock from high in the clouds with high in the clouds 2 and obtain data, the data that analytical equipment uploads.The control panel is set
It is equipped with operating parameter setting area, operation control zone and viewing area.The harvester 12 includes that machine operation data acquires mould
Block and external detection module.The data analysis system is MES system.The operating parameter setting area setting large circle machine fortune
Capable parameter shows that the operation control zone control machine operation is shown by the viewing area by the viewing area.
The machine operation data acquisition module acquisition inputs trip information and operation and control information simultaneously by control panel 11
It is uploaded to high in the clouds 2.The external detection module include the long detection module of yarn, bad needle detection module, cloth cover Defect Detection module,
Broken yarn detection module can detect whether yarn length is abnormal, whether has bad needle, whether there is cloth cover flaw, whether having broken yarn situation, will
Testing result is shown in 11 viewing area of control panel and testing result is uploaded to high in the clouds 2, and the external detection module simultaneously connects
On large circle machine.
A kind of application method of large circle machine after-sale service management system includes the following steps：
Data acquisition device on S1, large circle machine adopts collected equipment running status and parameter information, warning device
Collect fault message and high in the clouds is uploaded to by communication device；
S2, data analysis system dock the data information obtained from high in the clouds in S1 steps with high in the clouds, and analysis large circle machine uploads
Information, failure judgement reason；
S3, data analysis system send fault handling information by high in the clouds and are shown to large circle machine control panel, operating personnel
It is operated according to prompt；
S4, data analysis system send dependent instruction such as timing cleaning instruction, instruction of changing oil by high in the clouds and arrive large circle machine control
Display panel processed, operating personnel operate according to instruction, help client's timed maintenance large circle machine, extend large circle machine service life.
When break down in machine running process as motor speed is abnormal, oil-injection machine oil supply is insufficient, frequency converter is abnormal,
When broken yarn, bad needle, cloth cover flaw, yarn length are abnormal, warning device sends out alarm, and data with alert is uploaded to high in the clouds, MES system
It is docked with high in the clouds from high in the clouds and obtains data, equipment vendor can obtain large circle machine operation data, operation shape in real time by MES system
State, malfunction, when user's machine breaks down, equipment vendor can assist after-sale service by the historical data of machine
Personnel judge mechanical disorder the reason of and component, and be capable of assisted lookup machine occur failure when be operation error cause also
Caused by being machine failure itself, such as when there is broken yarn situation, large circle machine control panel viewing area can show that " epimere is disconnected
Yarn " or " stage casing broken yarn " indicate that machine epimere or stage casing yarn road have broken yarn phenomenon, and large circle machine sends out alarm and stops automatically at this time
Machine causes equipment to lose, is failure caused by artificial origin, if large circle machine is not sent out if operating personnel force machine to remain in operation
Go out alarm, is then failure caused by large circle machine itself.Equipment vendor can send fault handling information to large circle machine by high in the clouds and show
On control panel viewing area, operating personnel can solve according to prompt, and treatment effeciency is high, and equipment vendor can also be by high in the clouds to big
Circular knitting machine sends instruction and such as periodically clears up, changes oil, and customer care is helped to maintain large circle machine, extends large circle machine service life.
A kind of large circle machine after-sale service management system of the present invention, equipment vendor can obtain great circle in real time by MES system
Machine operation data, operating status, malfunction can be accurately judged to mechanical disorder reason and its trouble unit, can be accurate
Judge to be failure caused by artificial origin or machine reason, and treatment effeciency is high, greatly improves the efficiency of after-sale service,
Equipment vendor can also send instruction such as fixed time cleaning to large circle machine by high in the clouds, change oil, and help customer care to maintain large circle machine, prolong
Long large circle machine service life.
The embodiment of the above is only the preferred embodiments of the invention, and but not intended to limit the scope of the present invention,
For the ordinary skill in the art, it is possible to understand that without departing from the principles and spirit of the present invention can be right
These embodiments carry out a variety of change, modification, replacement and modification, should all cover within the scope of the present invention.
Claims (10)
1. a kind of large circle machine after-sale service management system, including an at least large circle machine, high in the clouds and data analysis system, feature
It is, the control panel for machine operating parameter setting, operation control is connected on the large circle machine, is transported for collecting device
The data acquisition device of row state and parameter, the warning device for prompting equipment fault and the communication for data transmission fill
It sets, the data of record are uploaded to high in the clouds, data analysis system by the data acquisition device and warning device by communication device
System docks from high in the clouds with high in the clouds and obtains data, the data that analytical equipment uploads.
2. large circle machine after-sale service management system according to claim 1, which is characterized in that the data analysis system
For MES system.
3. large circle machine after-sale service management system according to claim 1, which is characterized in that the control panel is provided with
Operating parameter setting area, operation control zone and viewing area.
4. large circle machine after-sale service management system according to claim 3, which is characterized in that the operating parameter setting
The parameter of area's setting large circle machine operation shows that the operation control zone control machine operation passes through described by the viewing area
Viewing area show.
5. large circle machine after-sale service management system according to claim 3, which is characterized in that the harvester includes
Machine operation data acquisition module and external detection module.
6. large circle machine after-sale service management system according to claim 5, which is characterized in that the machine operation data
Acquisition module acquisition inputs trip information and operation and control information by control panel.
7. large circle machine after-sale service management system according to claim 5, which is characterized in that the external detection module
Including the long detection module of yarn, bad needle detection module, cloth cover Defect Detection module, broken yarn detection module.
8. large circle machine after-sale service management system according to claim 7, which is characterized in that the external detection module
It is attempted by large circle machine.
9. a kind of application method of large circle machine after-sale service management system, which is characterized in that include the following steps：
Data acquisition device on S1, large circle machine collects collected equipment running status and parameter information, warning device
Fault message uploads to high in the clouds by communication device；
S2, data analysis system dock the data information obtained from high in the clouds in S1 steps, the letter that analysis large circle machine uploads with high in the clouds
Breath, failure judgement reason；
S3, data analysis system by high in the clouds send fault handling information shown to large circle machine control panel, operating personnel according to
Prompt operation；
S4, data analysis system send dependent instruction by high in the clouds and show that operating personnel are according to instruction to large circle machine control panel
Operation.
10. a kind of application method of large circle machine after-sale service management system according to claim 9, which is characterized in that institute
The instruction stated includes fixed time cleaning instruction, instruction of changing oil, and helps client's timed maintenance large circle machine, extends large circle machine service life.
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Cited By (2)
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| CN111722616A (en) * | 2020-06-17 | 2020-09-29 | 杭州太仆汽车科技有限公司 | Non-stop maintenance method and system for intelligent car washing robot |
| CN115545233A (en) * | 2022-10-13 | 2022-12-30 | 浙江针星网络科技有限公司 | After-sale maintenance management method suitable for equipment in knitting industry |
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Application publication date: 20181102 |