CN108718368A - A kind of multi-functional multi-lingual calling system - Google Patents
A kind of multi-functional multi-lingual calling system Download PDFInfo
- Publication number
- CN108718368A CN108718368A CN201810499307.9A CN201810499307A CN108718368A CN 108718368 A CN108718368 A CN 108718368A CN 201810499307 A CN201810499307 A CN 201810499307A CN 108718368 A CN108718368 A CN 108718368A
- Authority
- CN
- China
- Prior art keywords
- module
- calling
- lingual
- banquet
- connect
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- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
- H04M3/568—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities audio processing specific to telephonic conferencing, e.g. spatial distribution, mixing of participants
Abstract
A kind of multi-functional multi-lingual calling system, including translation end, client and call center's module, client are connect with call center's module, and call center's module is connect with translation end；It includes that computer is attended a banquet, mobile phone is attended a banquet and Intelligent hardware to translate end, and computer is attended a banquet, mobile phone is attended a banquet connect with call center's module with Intelligent hardware, and call center's module has navigation module；Call center's module includes database, incoming call device and calling device, one end of incoming call device and voice guiding device connects, the other end of voice guiding device is connect with translation end, translation end is connect with calling device, calling device is connect with client, helps client to realize multi-lingual call and multi-lingual conference call by translation on line.
Description
Technical field
The present invention relates to a kind of multi-functional multi-lingual calling systems.
Background technology
At present when communication, it can only realize conventional call centers business, the artificial of different language cannot be provided for demand crowd
Translation on line service provides multilingual translation especially for enterprises and institutions customer group, traditional client service center or occasion
Service.
Invention content
It is real technical problem to be solved by the invention is to provide a kind of multi-functional multi-lingual calling system for the above deficiency
The artificial translation on line of existing multimode.
In order to solve the above technical problems, the technical solution adopted by the present invention is,
A kind of multi-functional multi-lingual calling system, including translation end, client and call center's module, client and call center's mould
Block connects, and call center's module is connect with translation end；
Translate end include that computer is attended a banquet, mobile phone is attended a banquet and Intelligent hardware, computer is attended a banquet, mobile phone is attended a banquet with Intelligent hardware with calling
Center module connects, and call center's module is equipped with navigation module；
Call center's module includes voice guiding device, database, incoming call device and calling device, incoming call device and Voice Navigation
One end of device connects, and the other end of voice guiding device is connect with translation end, and translation end is connect with calling device, calling device
It is connect with client.
While using above technical scheme, the present invention will also use or combine using following technical scheme,
Voice Navigation module is equipped in calling system, entering corresponding languages according to the prompt of Voice Navigation module is translated.
Calling device is equipped with dial system, and dial system is connect with client, receives dialing information.
Computer, which attends a banquet to attend a banquet with mobile phone, is respectively equipped with computer program and handset program, is all provided in computer program and handset program
There is priority block.
Each translation end is all provided with human translation person, and each artificial translator is all provided with that there are one independent translator ID.
Translator ID can only be logged at one, prevent from during the work time, it is chaotic that distribution task occurring.
Call center's module includes at least one incoming call device and calling device.
In some preferred modes, voice guiding device is connect with multiple and different translation ends, is issued according to languages classification
End is translated to corresponding languages.
In some preferred modes, it is equipped with multiple sub- translators in the same translation end, translates and is equipped with distribution system in end
Translation duties are distributed to sub- translator by system by dissemination system.
The invention has the advantages that
（1）On the basis of meeting conventional call centers business, the artificial translation on line clothes of different language are provided for demand crowd
Business provides multilingual translation service especially for enterprises and institutions customer group, traditional client service center or occasion.
（2）It is capable of providing multi-party while artificial online multi-lingual conference call.
Description of the drawings
Fig. 1 is the work flow diagram of the present invention.
Fig. 2 is the system diagram of the present invention.
Specific implementation mode
Below in conjunction with the accompanying drawings, the present invention is described further.
A kind of multi-functional multi-lingual calling system, including end, client and call center's module are translated, in client and calling
Core module connects, and call center's module is connect with translation end；
Translate end include that computer is attended a banquet, mobile phone is attended a banquet and Intelligent hardware, computer is attended a banquet, mobile phone is attended a banquet with Intelligent hardware with calling
Center module connects, and call center's module is equipped with navigation module；
Call center's module includes voice guiding device, database, incoming call device and calling device, incoming call device and Voice Navigation
One end of device connects, and the other end of voice guiding device is connect with translation end, and translation end is connect with calling device, calling device
It is connect with client.
Voice Navigation module is equipped in calling system, entering corresponding languages according to the prompt of Voice Navigation module is turned over
It translates.Call center in language languages be equipped with Chinese, English, French, Russian, Arabic, Japanese, Korean, German, Guangdong language,
Italian, Thai, Persian, Mongol and Spanish 14 languages enter phase according to the prompt of Voice Navigation module
Then translation duties are issued in the translation end of corresponding languages by the languages answered.
In some preferred modes, Intelligent hardware improves present invention working efficiency when in use, and Intelligent hardware can be with
Translation end is directly dialed by call center's module, realizes real time translation whenever and wherever possible, improves user experience.
Computer, which attends a banquet to attend a banquet with mobile phone, is respectively equipped with computer program and handset program, is all provided in computer program and handset program
There is priority class of traffic module.
In some preferred modes, computer program and handset program are equipped with task reminders module, are receiving voice
After the task of navigation device distribution, either mobile phone will receive that carry out task reminders alerting pattern can be the tinkle of bells or vibrations to computer
Effect.
Each translation end is all provided with human translation person, and each artificial translator is all provided with there are one independent translator ID, translates
Member ID can only be logged at one, prevent from during the work time, causing to cause confusion in distributed tasks since many places log in, and
Ensure the confidentiality of dialog context.
Call center's module includes at least one incoming call device and calling device, by setting up multiple incoming call devices and exhalation
Device may be implemented the multi-functional multi-lingual calling system of the present invention and can while reply online multiple customer demands.
When practical this system carries out multi-party multi-lingual meeting, an incoming call device can correspond to multiple calling devices, multiple
The information that incoming call device receives can be passed on different clients by calling device after translation, be realized one-to-many logical
Words.
In some preferred modes, voice guiding device is connect with multiple and different translation ends, is issued according to languages classification
Extremely corresponding languages translate end, are equipped with multiple sub- translators in the same translation end, translate and be equipped with dissemination system in end, by dividing
Translation duties are distributed to sub- translator by hair system, and by the setting of multiple sub- translators, multiple client may be implemented to same
A kind of demand of language, prevent in communication process due to the line is busy and the phenomenon that causing multiple clients to be lined up.
In some preferred modes, the translation duties received are preferentially distributed on computer attends a banquet by voice guiding device,
Computer is attended a banquet receive task after, judgment module is judged, if system is busy or temporarily online without translator, will translation appoint
Business is distributed to mobile phone terminal, and the translator of mobile phone terminal translates translation duties.
In some preferred modes, whether the basis for estimation of judgment module is that computer is attended a banquet online or busy, there is translation
When task is come in, computer, which is attended a banquet, preferentially to be translated, if computer attends a banquet and sets busy or the line is busy, judgment module if, which attends a banquet computer, to be sentenced
It is set to busy, then translation duties can be transferred to mobile phone terminal.
Claims (8)
1. a kind of multi-functional multi-lingual calling system, which is characterized in that including translation end, client and call center's module, client
End is connect with call center's module, and call center's module is connect with translation end；
Translate end include that computer is attended a banquet, mobile phone is attended a banquet and Intelligent hardware, computer is attended a banquet, mobile phone is attended a banquet with Intelligent hardware with calling
Center module connects, and call center's module is equipped with navigation module；
Call center's module includes voice guiding device, database, incoming call device and calling device, incoming call device and Voice Navigation
One end of device connects, and the other end of voice guiding device is connect with translation end, and translation end is connect with calling device, calling device
It is connect with client.
2. the multi-functional multi-lingual calling system of one kind according to claim 1, which is characterized in that be equipped with voice in calling system
Navigation module enters corresponding languages according to the prompt of Voice Navigation module and is translated.
3. the multi-functional multi-lingual calling system of one kind according to claim 1, which is characterized in that calling device is equipped with dialing and is
System, dial system are connect with client, receive dialing information.
4. the multi-functional multi-lingual calling system of one kind according to claim 1, which is characterized in that computer is attended a banquet attends a banquet with mobile phone
It is respectively equipped with computer program and handset program, signal priority module is equipped in computer program and handset program.
5. the multi-functional multi-lingual calling system of one kind according to claim 1, which is characterized in that Intelligent hardware and call center
Connection.
6. the multi-functional multi-lingual calling system of one kind according to claim 1, which is characterized in that each translation end is all provided with manually
Translator, each artificial translator are all provided with that there are one independent translator ID.
7. the multi-functional multi-lingual calling system of one kind according to claim 6, which is characterized in that translator ID can only be at one
It logs in.
8. the multi-functional multi-lingual calling system of one kind according to claim 1, which is characterized in that call center's module includes extremely
A few incoming call device and calling device.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810499307.9A CN108718368A (en) | 2018-05-23 | 2018-05-23 | A kind of multi-functional multi-lingual calling system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810499307.9A CN108718368A (en) | 2018-05-23 | 2018-05-23 | A kind of multi-functional multi-lingual calling system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108718368A true CN108718368A (en) | 2018-10-30 |
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ID=63900360
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810499307.9A Pending CN108718368A (en) | 2018-05-23 | 2018-05-23 | A kind of multi-functional multi-lingual calling system |
Country Status (1)
| Country | Link |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101325628A (en) * | 2007-06-12 | 2008-12-17 | 王锦文 | Method for implementing translation service using telephone communication |
| CN101771765A (en) * | 2008-12-29 | 2010-07-07 | 北大方正集团有限公司 | Method, device and system for realizing interactive voice response |
| CN102833430A (en) * | 2012-08-02 | 2012-12-19 | 湖南爱瑞杰科技发展股份有限公司 | Mobile voice cloud translation system |
| CN104869263A (en) * | 2015-03-31 | 2015-08-26 | 中译语通科技（北京）有限公司 | CTI-platform-based outside-line seat control method and system |
-
2018
- 2018-05-23 CN CN201810499307.9A patent/CN108718368A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101325628A (en) * | 2007-06-12 | 2008-12-17 | 王锦文 | Method for implementing translation service using telephone communication |
| CN101771765A (en) * | 2008-12-29 | 2010-07-07 | 北大方正集团有限公司 | Method, device and system for realizing interactive voice response |
| CN102833430A (en) * | 2012-08-02 | 2012-12-19 | 湖南爱瑞杰科技发展股份有限公司 | Mobile voice cloud translation system |
| CN104869263A (en) * | 2015-03-31 | 2015-08-26 | 中译语通科技（北京）有限公司 | CTI-platform-based outside-line seat control method and system |
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| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20181030 |
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| RJ01 | Rejection of invention patent application after publication |