CN108710517A - Household electrical appliance remote assistance control method and control system - Google Patents
Household electrical appliance remote assistance control method and control system Download PDFInfo
- Publication number
- CN108710517A CN108710517A CN201710227972.8A CN201710227972A CN108710517A CN 108710517 A CN108710517 A CN 108710517A CN 201710227972 A CN201710227972 A CN 201710227972A CN 108710517 A CN108710517 A CN 108710517A
- Authority
- CN
- China
- Prior art keywords
- assistance
- electrical appliance
- household electrical
- request
- assistance end
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
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Classifications
-
- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/04—Programme control other than numerical control, i.e. in sequence controllers or logic controllers
Abstract
The present invention relates to internet of things field, a kind of household electrical appliance remote assistance control method and control system are disclosed.The household electrical appliance remote assistance control method, when being used for request end household electrical appliance, including：It sends and assists request；It receives assistance end and asks response in response to the assistance for assisting request to send；Assistance request response based on the reception, establishes the connection with the assistance end；The operational order that the assistance end is sent is received, and the request assistance end household electrical appliance are controlled according to the operational order and execute corresponding operation.Request end household electrical appliance are assisted to execute corresponding operating by network remote, user can intuitively check operating process, improve the user experience.
Description
Technical field
The present invention relates to internet of things field, and in particular, to a kind of household electrical appliance remote assistance control method and control
System processed.
Background technology
With the development of science and technology, the type of household electrical appliance is more various, and function is increasing, operation is more intelligent,
And the function of household electrical appliance/program setting update is very fast, new product user or part specific group user such as the elderly, little Hai Ke
The phenomenon that will not operating can occur, it is usually to read specification or telephone guidance operation to assist the mode that user uses now.
The inventors discovered that above-mentioned existing user's assist mode, assists effect poor, it can not intuitive display operation step.
To improve user experience, there is an urgent need for a kind of methods that intuitive, efficient remote assistance user uses.
Invention content
The object of the present invention is to provide a kind of household electrical appliance remote assistance control method and control system, this method is household
Electric appliance provides on-line operation using user and assists, intuitive efficient, improves the user experience.
To achieve the goals above, the present invention provides a kind of household electrical appliance remote assistance control method, is assisted for asking
End household electrical appliance, this method include：It sends and assists request；Assistance end is received to ask in response to the assistance for assisting request to send
Response；Assistance request response based on the reception, establishes the connection with the assistance end；Receive the behaviour that the assistance end is sent
It instructs, and the request assistance end household electrical appliance is controlled according to the operational order and execute corresponding operation.
Preferably, this method further includes that before establishing the connection with the assistance end, transmission starts to assist to notify to described
Assistance end.
The present invention also provides a kind of household electrical appliance remote assistance control methods, are used for assistance end, and this method includes：Receive institute
State the assistance request that request assistance end household electrical appliance are sent；In response to the assistance request of the reception, sends and assist request response；
Establish the connection with the request assistance end household electrical appliance；And send operational order to the request assistance end household electrical appliance.
Preferably, it is establishing with before the connection of the request assistance end household electrical appliance, is further including, the reception request assistance
What end household electrical appliance were sent starts to assist notice.
Preferably, described to include to request assistance end household electrical appliance transmission operational order：The operational order is led to
Network mapping is crossed to request assistance end household electrical appliance.
The present invention also provides a kind of household electrical appliance remote assistance control systems, and for asking assistance end household electrical appliance, this is
System includes：Sending device assists request to send；Reception device asks to send out to receive assistance end in response to the assistance
The assistance request response sent；Control device controls the request assistance end man to ask to respond based on the assistance of the reception
Electrical appliance establishes the connection with the assistance end；Wherein, the reception device is additionally configured to：Receive what the assistance end was sent
Operational order；And the control device is additionally configured to：Institute is controlled according to the operational order that the reception device receives
It states request assistance end household electrical appliance and executes corresponding operation.
Preferably, the sending device is additionally configured to：Before establishing the connection with the assistance end, transmission starts to assist
Notify the assistance end.
The present invention also provides a kind of household electrical appliance remote assistance control systems, are used for assistance end, which includes：Receive dress
It sets, to receive the assistance request that the request assistance end household electrical appliance are sent；Sending device, to be based on the reception device
The assistance of reception is asked, and is sent and is assisted request response；Control device is established and request assistance to control the assistance end
Hold the connection of household electrical appliance；Wherein, the sending device is additionally configured to：It sends and operates to the request assistance end household electrical appliance
Instruction.
Preferably, the reception device is additionally configured to：Before establishing the connection with the assistance end, the request is received
The described of assistance end household electrical appliance transmission starts to assist notice.
Preferably, the assistance end is at least one of household electrical appliance, computer or mobile terminal.
The present invention also provides a kind of household electrical appliance, including any household electrical appliance remote assistance control system as described above
System.
The present invention also provides a kind of mobile terminals, including being used for the household electrical appliance remote assistance control of assistance end as described above
System processed.
Through the above technical solutions, request assistance end household electrical appliance send and assist request to ask remote operation to be assisted, connect
The assistance end for receiving the offer assistance of response is asked in response to the assistance and response is asked in the assistance of transmission, based on the association received
It helps request response to establish the connection with assistance end, the operational order that assistance end is sent is received by connection, according to the operational order
Control data assistance end household electrical appliance execute corresponding operation.Assistance end can on-line operation request assistance end household electrical appliance grasped
Make, it is intuitive efficient, it improves the user experience.
Other features and advantages of the present invention will be described in detail in subsequent specific embodiment part.
Description of the drawings
Attached drawing is to be used to provide further understanding of the present invention, an and part for constitution instruction, with following tool
Body embodiment is used to explain the present invention together, but is not construed as limiting the invention.In the accompanying drawings：
Figure 1A is the household electrical appliance remote assistance control for asking assistance end household electrical appliance of one embodiment of the present invention
Method flow diagram processed；
Figure 1B is the household electrical appliance remote assistance for asking assistance end household electrical appliance of another embodiment of the present invention
Control method flow chart；
Fig. 2A is the household electrical appliance remote assistance control method flow chart for assistance end of one embodiment of the present invention；
Fig. 2 B are the household electrical appliance remote assistance control method flows for assistance end of another embodiment of the present invention
Figure；
Fig. 3 is one embodiment of the present invention for asking the household electrical appliance remote assistance of assistance end household electrical appliance to control
System structure diagram；
Fig. 4 is that the household electrical appliance remote assistance Control system architecture for assistance end of one embodiment of the present invention is illustrated
Figure；
Fig. 5 is one embodiment of the present invention for asking the household electrical appliance of assistance end household electrical appliance and assistance end long-range
Control method flow chart.
Specific implementation mode
The specific implementation mode of the present invention is described in detail below in conjunction with attached drawing.It should be understood that this place is retouched
The specific implementation mode stated is merely to illustrate and explain the present invention, and is not intended to restrict the invention.
Figure 1A is the household electrical appliance remote assistance control method flow chart of one embodiment of the present invention.As shown in Figure 1A
The household electrical appliance remote assistance control method of one embodiment of the present invention, for asking assistance end household electrical appliance, including：In step
In rapid S110, sends and assist request；In the step s 120, assistance end is received to ask in response to the assistance for assisting request to send
Response；In step s 130, the assistance request response based on the reception, establishes the connection with the assistance end；And in step
In rapid S140, the operational order that the assistance end is sent is received, and the request assistance end household is controlled according to the operational order
Electric appliance executes corresponding operation.
In said program, when household electrical appliance encounter operational issue using user to be needed to assist, in request assistance end household
Electric appliance send assist request, such as assistance end receive the assistance request when, can be transmitted assist request response with to above-mentioned assistance
Request makes a response, and request assistance end household electrical appliance receive assistance request response, the company based on the response foundation and assistance end
It connects, assistance end sends operational order by connection to request assistance end household electrical appliance, and request assistance end household electrical appliance receive the behaviour
Make instruction and execute corresponding operation according to the operational order control data assistance end household electrical appliance, the operation for solving to encounter is asked
Topic.By asking to assist to assistance end, assistance end is sent to operate by establishing with the connection of assistance end household electrical appliance is asked
Instruction controls it and executes corresponding operating.Intuitively, the operational issue of request assistance end household electrical appliance is efficiently solved, improving user makes
With experience.
The household electrical appliance long-range control method of said program, such as can be applied to the new user of household electrical appliance or old age, child
User, assistance end may be, for example, household electrical appliance service provider or family members etc.；And assistance end for example can be other household electrical appliance
Or it can show the mobile terminal etc. of household electrical appliance operation interface.
Figure 1B is the household electrical appliance remote assistance control method flow chart of another embodiment of the present invention.As shown in Figure 1B
One embodiment of the present invention household electrical appliance remote assistance control method, further include establishing and the company of the assistance end
Before connecing, in step S122, transmission starts to assist to notify the assistance end.
In said program, request assistance end household electrical appliance receive assistance end assistance request response, such as agree to other side into
Row assists operation, then sends and start to assist to notify assistance end, to confirm the response of assistance end, as the signal for establishing connection.
Assistance end receives this and starts after assisting notice, establishes the connection with request assistance end household electrical appliance.Setting request assistance end man
The verification step of electrical appliance makes user that can independently choose whether to receive assistance, improves the usage experience of user.
Fig. 2A is the household electrical appliance remote assistance control method flow chart of another embodiment of the present invention.As shown in Figure 2 A
One embodiment of the present invention household electrical appliance remote assistance control method, be used for assistance end, this method includes：In step
In S210, the assistance request that the request assistance end household electrical appliance are sent is received；In step S220, in response to the reception
Request is assisted, sends and assists request response；In step S230, the connection with the request assistance end household electrical appliance is established；With
And in step S240, operational order is sent to the request assistance end household electrical appliance.
According to one embodiment of the present invention, in the step S240, sends and grasp to the request assistance end household electrical appliance
Making instruction includes：The operational order is passed through into network mapping to request assistance end household electrical appliance.
Fig. 2 B are the household electrical appliance remote assistance control method flow charts of another embodiment of the present invention.As shown in Figure 2 B
One embodiment of the present invention household electrical appliance remote assistance control method, further include, establish with the request assistance end
Before the connection of household electrical appliance, in step S222, receives the assistance that starts that the request assistance end household electrical appliance are sent and notify.
Assistance end such as renders assistance to after receiving the assistance request of request assistance end household electrical appliance, then sends assistance and ask
Ask be responsive to request assistance end household electrical appliance, receive request assistance end household electrical appliance start assist notice after, establish and ask
The connection for seeking assistance end household electrical appliance sends operational order by connection to request assistance end household electrical appliance, and control data is assisted
It holds household electrical appliance to execute corresponding operating, realizes remote operation.
Assistance end asks assistance end household electrical appliance by network intuitive operation, intuitive efficiently to solve request assistance end household electric
The operational issue that device encounters, assistance end for example can be household electronic products or service provider or other household electrical appliance or tool
There are the mobile terminal such as computer, mobile phone or tablet computer etc. of display household electrical appliance operation interface.Operation is not executed in assistance end,
After the completion of remote assistance, assistance end disconnects the connection with request assistance end household electrical appliance, or can be by request assistance end household electrical appliance
Disconnect the connection with assistance end.
Fig. 3 is the household electrical appliance remote assistance control system architecture schematic diagram of one embodiment of the present invention.As shown in Figure 3
One embodiment of the present invention household electrical appliance remote assistance control system, for asking assistance end household electrical appliance, the system
Including：Sending device 12 assists request to send；Reception device 10 is asked to receive assistance end in response to the assistance
The assistance request response of transmission；Control device 11 controls the request and assists to ask to respond based on the assistance of the reception
Household electrical appliance are held to establish the connection with the assistance end；Wherein, the reception device 10 is additionally configured to：Receive the assistance end
The operational order of transmission；And the control device 11 is additionally configured to：The operation received according to the reception device 11
Instruction controls the request assistance end household electrical appliance and executes corresponding operation.
In said program, the sending device 12 is additionally configured to：Before establishing the connection with the assistance end, transmission is opened
Begin to assist to notify the assistance end.
Fig. 4 is the household electrical appliance remote assistance control system architecture schematic diagram of one embodiment of the present invention.As shown in Figure 4
One embodiment of the present invention household electrical appliance remote assistance control system, be used for assistance end, which includes：Reception device
20, to receive the assistance request that the request assistance end household electrical appliance are sent；Sending device 22, to be based on the reception dress
The assistance request for setting reception, sends and assists request response；Control device 21 is established and the request to control the assistance end
The connection of assistance end household electrical appliance；Wherein, the sending device 22 is additionally configured to：It is sent out to the request assistance end household electrical appliance
Send operational order.
In said program, the reception device 20 is additionally configured to：Before establishing the connection with the assistance end, institute is received
The described of request assistance end household electrical appliance transmission is stated to start to assist notice.
Fig. 5 is one embodiment of the present invention for asking the household electrical appliance of assistance end household electrical appliance and assistance end long-range
Control method flow chart.As shown in figure 5, the household electrical appliance long-range control method of the embodiment includes：In step S501, request
Assistance end household electrical appliance, which are sent, assists request；In step S502, assistance end receives the request assistance end household electrical appliance and sends
Assistance request；In step S503, the assistance in response to the reception is asked, and assistance end, which is sent, assists request response；In step
In rapid S504, request assistance end household electrical appliance receive assistance end and ask response in response to the assistance for assisting request to send；
In step S505, transmission starts to assist to notify the assistance end；In step S506, the request assistance end household electric is received
What device was sent starts to assist notice；In step s 507, the assistance request response based on the reception, asks assistance end household electric
Device establishes the connection with the assistance end；In step S508, the connection with the request assistance end household electrical appliance is established；In step
In rapid S509, operational order is sent to the request assistance end household electrical appliance；And in step S510, assistance end household is asked
Electric appliance receives the operational order that the assistance end is sent, and controls the request assistance end household electrical appliance according to the operational order and hold
The corresponding operation of row.
In said program, the assistance end is at least one of household electrical appliance, computer or mobile terminal.Work as assistance end
For mobile terminal or computer when, the operation of assistance end passes through network mapping to request assistance end household electrical appliance, realizes long-range control
System request assistance end household electrical appliance execute corresponding operating, and assistance end itself does not execute operation.In the embodiment of the present invention, assistance end
Operation can for example be completed on virtual interface, and operation passes through network mapping to request assistance end household electrical appliance.
According to the embodiment of aforementioned present invention, ask assistance end household electrical appliance and assistance end household electrical appliance that can for example have
There is identical operation interface, to realize that the operation carried out on interface can reflect the correspondingly other end by network.
According to the embodiment of aforementioned present invention, there is operation circle identical with request assistance end household electrical appliance in assistance end
Face, such as assistance end household electrical appliance can be made to have and request assistance end by corresponding software or function module etc. in assistance end
The identical operation interface of operation interface of household electrical appliance, and will assist in the operation for holding household electrical appliance by the software or function module
It is mapped in the operation interface of request assistance end household electrical appliance, realizes that the operation of assistance end passes through network mapping to request assistance end
Household electrical appliance.
After completing to assist, assistance end and request assistance end household electrical appliance disconnect, and exit remote assistance program.
In said program, when assistance end be household electrical appliance when, as example but be not limited to assistance end household electrical appliance be and ask
The household electrical appliance for asking assistance end household electrical appliance identical type or model, when assistance end household electrical appliance and request assistance end household electrical appliance
For same type or model when, the corresponding operating of assistance end can pass through operation circle of the network mapping to request assistance end household electrical appliance
Face；When assistance end household electrical appliance are the type or model different from request assistance end household electrical appliance, such as can be in assistance end
Corresponding software or function module are set, make itself and the identical operation interface of request assistance end household electrical appliance, such as can be with
By program or the manpower intervention input set automatically, to complete corresponding operation and the network mapping of corresponding operating.
The present invention also provides a kind of household electrical appliance, including any household electrical appliance remote assistance control system as described above
System.
Household electrical appliance in said program can be used as assistance end to provide assistance, or can be used as request assistance end, or
With the function of as assistance end and assistance end is asked, having request assistance simultaneously and assist.
The present invention also provides a kind of mobile terminals, including being used for the household electrical appliance remote assistance control of assistance end as described above
System processed, to provide remote assistance to request end household electrical appliance.
The preferred embodiment of the present invention is described in detail above in association with attached drawing, still, the present invention is not limited to above-mentioned realities
The detail in mode is applied, within the scope of the technical concept of the present invention, a variety of letters can be carried out to technical scheme of the present invention
Monotropic type, these simple variants all belong to the scope of protection of the present invention.
It is further to note that specific technical features described in the above specific embodiments, in not lance
In the case of shield, it can be combined by any suitable means.In order to avoid unnecessary repetition, the present invention to it is various can
The combination of energy no longer separately illustrates.
In addition, various embodiments of the present invention can be combined randomly, as long as it is without prejudice to originally
The thought of invention, it should also be regarded as the disclosure of the present invention.
Claims (12)
1. a kind of household electrical appliance remote assistance control method, for asking assistance end household electrical appliance, this method to include：
It sends and assists request；
It receives assistance end and asks response in response to the assistance for assisting request to send；
Assistance request response based on the reception, establishes the connection with the assistance end；And
The operational order that the assistance end is sent is received, and the request assistance end household electrical appliance are controlled according to the operational order and are held
The corresponding operation of row.
2. according to the method described in claim 1, this method further includes, before establishing the connection with the assistance end, transmission is opened
Begin to assist to notify the assistance end.
3. a kind of household electrical appliance remote assistance control method, is used for assistance end, this method includes：
Receive the assistance request that the request assistance end household electrical appliance are sent；
In response to the assistance request of the reception, sends and assist request response；
Establish the connection with the request assistance end household electrical appliance；And
Operational order is sent to the request assistance end household electrical appliance.
4. according to the method described in claim 3, wherein, establishing with before the connection of the request assistance end household electrical appliance, going back
Including receiving the assistance that starts that the request assistance end household electrical appliance are sent and notifying.
5. described to send operational order packet to the request assistance end household electrical appliance according to the method described in claim 3, wherein
It includes：
The operational order is passed through into network mapping to request assistance end household electrical appliance.
6. a kind of household electrical appliance remote assistance control system, for asking assistance end household electrical appliance, which includes：
Sending device assists request to send；
Reception device asks response to receive assistance end in response to the assistance for assisting request to send；
Control device, to ask to respond based on the assistance of the reception, control the request assistance end household electrical appliance establish and
The connection of the assistance end；
Wherein, the reception device is additionally configured to：Receive the operational order that the assistance end is sent；And
The control device is additionally configured to：The request is controlled according to the operational order that the reception device receives to assist
Household electrical appliance are held to execute corresponding operation.
7. system according to claim 5, wherein the sending device is additionally configured to：It is establishing and the assistance end
Connection before, transmission start assist notify the assistance end.
8. a kind of household electrical appliance remote assistance control system, is used for assistance end, which includes：
Reception device, to receive the assistance request that the request assistance end household electrical appliance are sent；
Sending device is sent to the assistance request received based on the reception device and assists request response；
Control device is established and the connection for asking assistance end household electrical appliance to control the assistance end；
Wherein, the sending device is additionally configured to：Operational order is sent to the request assistance end household electrical appliance.
9. system according to claim 8, wherein the reception device is additionally configured to：It is establishing and the assistance end
Connection before, receive it is described request assistance end household electrical appliance send it is described start assist notice.
10. system according to claim 8 or claim 9, wherein the assistance end is household electrical appliance, computer or mobile terminal
At least one of.
11. a kind of household electrical appliance, including the household electrical appliance remote assistance control system described in any one of claim 6-9.
12. a kind of mobile terminal, including the household electrical appliance remote assistance control system described in claim 8 or 9.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710227972.8A CN108710517A (en) | 2017-04-10 | 2017-04-10 | Household electrical appliance remote assistance control method and control system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710227972.8A CN108710517A (en) | 2017-04-10 | 2017-04-10 | Household electrical appliance remote assistance control method and control system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108710517A true CN108710517A (en) | 2018-10-26 |
Family
ID=63866150
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710227972.8A Pending CN108710517A (en) | 2017-04-10 | 2017-04-10 | Household electrical appliance remote assistance control method and control system |
Country Status (1)
| Country | Link |
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| CN (1) | CN108710517A (en) |
Cited By (1)
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| WO2022088991A1 (en) * | 2020-10-27 | 2022-05-05 | 华为技术有限公司 | Remote assistance method and system, and electronic device and storage medium |
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| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20181026 |
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| RJ01 | Rejection of invention patent application after publication |