CN108667908A

CN108667908A - Information feedback method, device, equipment and storage medium when client interacts

Info

Publication number: CN108667908A
Application number: CN201810330998.XA
Authority: CN
Inventors: 姚珺; 刘超群
Original assignee: Guangzhou Huya Information Technology Co Ltd
Current assignee: Guangzhou Huya Information Technology Co Ltd
Priority date: 2018-04-13
Filing date: 2018-04-13
Publication date: 2018-10-16
Anticipated expiration: 2038-04-13
Also published as: CN108667908B

Abstract

Information feedback method, device, equipment and storage medium when being interacted the embodiment of the invention discloses a kind of client.The method includes：When first client is interacted at least one destination client, first client obtains the information content according to information upload request；Described information upload request and described information content are sent to associated objects client by first client, and described information upload request is used to indicate the status information that the associated objects user end to server uploads described information content and the associated objects client；First client receives the feedback result of the server of the associated objects client forwarding.Technical solution through the embodiment of the present invention can ensure the validity and reliability of problem feedback convenient for the user to operate, while promoting user experience.

Description

Information feedback method, device, equipment and storage medium when client interacts

Technical field

A kind of information feedback method when being interacted the present embodiments relate to exchange technology more particularly to client, Device, equipment and storage medium.

Background technology

More and more diversified with the function of application software, application software becomes a kind of tie of connection various terminals.Example Such as, current customer end A pp softwares, can generally be provided with the ends Android, the ends iOS and the ends PC, some audio and video class softwares are very To there is also television (smart television, TV boxes etc.).

Android is generally handheld device with the equipment where the ends iOS, can usually be grasped with pressing by touching Make；The ends PC can then be operated by mouse-keyboard, these equipment all interact therewith convenient for user.Television is general Remote controller operation is leaned on, cursor operations are moved by direction key, and it is even more that cursor is needed to be directed toward respective softkeys disk to input operation And click and could complete, it is not easy to user and directly interacts therewith.

In the implementation of the present invention, inventor has found that at least there are the following problems in the prior art：As television App In use when something goes wrong, user is difficult to submit the feedback for being added to detailed problem, user's operation on TV It is inconvenient；In the interactive playing method of mobile phone terminal and television (such as the interested content seen on mobile phone is transmitted to by user On TV), if the problem of user directly submits a question feedback in mobile phone terminal, and developer passes through submission feedback can only check that mobile phone is worked as When state, and can not learn the state of television, in this case, if failure is happened at television, be difficult to investigate and ask The reason of topic occurs reduces the validity and reliability of problem feedback.

Invention content

The embodiment of the present invention provides information feedback method, device, equipment and the storage medium when a kind of client interaction, with Realize it is user-friendly simultaneously, ensure problem feedback validity and reliability.

In a first aspect, information feedback method when being interacted an embodiment of the present invention provides a kind of client, including：

When first client is interacted at least one destination client, first client is obtained according to information upload request It includes the status information of first client to take the information content, described information content；

Described information upload request and described information content are sent to associated objects client, institute by first client It states information upload request and is used to indicate the associated objects user end to server upload described information content and the association mesh Mark the status information of client；

First client receives the feedback result of the server of the associated objects client forwarding, described anti- Feedback result is handled to obtain concurrent by the server according to the status information of described information content and the associated objects client Give the associated objects client.

Second aspect, the embodiment of the present invention additionally provide information feedback method when a kind of client interaction, this method packet It includes：

Destination client obtains the information content and information upload request that the first client is sent；

The destination client obtains the status information of the destination client according to described information upload request；

The destination client is by the status information and described information content uploading to server；

The feedback result of the server received is forwarded to first client by the destination client.

The third aspect, the embodiment of the present invention additionally provide information feedback method when a kind of client interaction, this method packet It includes：

Described information upload request is sent to associated objects client by first client, wherein in described information Request is passed for asking the associated objects client to return to the status information of the associated objects client；

First client receives the status information of the associated objects client, and by the associated objects client Status information and described information content uploading to server；

First client receives the feedback result of the server, and the feedback result is by the server according to institute The status information for stating the information content and the associated objects client handles to obtain.

Fourth aspect, the embodiment of the present invention additionally provide information feedback device when a kind of interaction of client, are configured at the One client, the device include：

Content obtaining module, for when being interacted at least one destination client, information to be obtained according to information upload request Content, described information content include the status information of first client；

Content sending module, for described information upload request and described information content to be sent to associated objects client End, described information upload request are used to indicate the associated objects user end to server and upload described information content and the pass Join the status information of destination client；

As a result receiving module, the feedback result of the server for receiving the associated objects client forwarding, institute Feedback result is stated to handle to obtain according to the status information of described information content and the associated objects client by the server And it is sent to the associated objects client.

5th aspect, the embodiment of the present invention additionally provide information feedback device when a kind of client interaction, are configured at mesh Client is marked, which includes：

Data obtaining module, the information content and information upload request for obtaining the transmission of the first client；

State acquisition module, for according to described information upload request, obtaining the status information of the destination client；

Information sending module is used for the status information and described information content uploading to server；

As a result forwarding module, for the feedback result of the server received to be forwarded to first client.

6th aspect, the embodiment of the present invention additionally provide information feedback device when a kind of interaction of client, are configured at the One client, the device include：

Request sending module, for described information upload request to be sent to associated objects client, wherein described information The status information that upload request is used to that the associated objects client to be asked to return to the associated objects client；

State receiving module, the status information for receiving the associated objects client, and the associated objects are objective The status information at family end and described information content uploading to server；

Feedback reception module, the feedback result for receiving the server, the feedback result is by the server root It handles to obtain according to the status information of described information content and the associated objects client.

7th aspect, the embodiment of the present invention additionally provide a kind of computer equipment, which includes：

One or more processors；

Memory, for storing one or more programs；

When one or more of programs are executed by one or more of processors so that one or more of processing Device realizes the information feedback method when client interaction as described in any embodiment of the present invention.

Eighth aspect, the embodiment of the present invention additionally provide a kind of computer readable storage medium, are stored thereon with computer Program realizes the information feedback when client interaction as described in any in the embodiment of the present invention when program is executed by processor Method.

The information content of information upload request and acquisition is sent to association mesh by the embodiment of the present invention by the first client Client is marked, instruction associated objects user end to server uploads the state of the information content and the associated objects client of acquisition Information, the first client receive the feedback result of the server of associated objects client forwarding, it is easy that the first client are utilized again In interacted with user the advantages of, and the advantages of uniformly carry out by wherein one end problem feedback, solve in the prior art One end individually carries out problem feedback, caused by user's operation is inconvenient, information feedback validity and reliability is low problem, Realize it is user-friendly simultaneously, ensure problem feedback validity and reliability effect.

Description of the drawings

Fig. 1 is the flow diagram of information feedback method when a kind of client that the embodiment of the present invention one provides interacts；

The flow diagram of information feedback method when Fig. 2 is a kind of client interaction provided by Embodiment 2 of the present invention；

Fig. 3 is the flow diagram of information feedback method when a kind of client that the embodiment of the present invention three provides interacts；

Fig. 4 a are that the application scenarios of information feedback system when a kind of client that the embodiment of the present invention four provides interacts show It is intended to；

Fig. 4 b are that the application scenarios of information feedback system when a kind of client that the embodiment of the present invention four provides interacts show It is intended to；

Fig. 4 c are a kind of practical application scene schematic diagrames that the embodiment of the present invention four provides；

Fig. 4 d are a kind of practical application scene schematic diagrames that the embodiment of the present invention four provides；

Fig. 5 is the structural schematic diagram of information feedback device when a kind of client that the embodiment of the present invention five provides interacts；

Fig. 6 is the structural schematic diagram of information feedback device when a kind of client that the embodiment of the present invention six provides interacts；

Fig. 7 is a kind of structural schematic diagram for computer equipment that the embodiment of the present invention seven provides.

Fig. 8 is a kind of structural schematic diagram for computer equipment that the embodiment of the present invention eight provides.

Specific implementation mode

The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched The specific embodiment stated is used only for explaining the present invention rather than limitation of the invention.It also should be noted that in order to just Only the parts related to the present invention are shown in description, attached drawing rather than entire infrastructure.

Embodiment one

Fig. 1 is the flow diagram of information feedback method when a kind of client that the embodiment of the present invention one provides interacts. Break down when this method is applicable to interact between client or problem and the case where fed back to server into row information, Wherein, client include the first client and at least one destination client, server include but not limited to by network with The remote server of client connection, feedack includes but not limited to the information content and status information etc..Optionally, One client is configured in intelligent mobile terminal, and destination client is configured in display equipment.Specifically, intelligent mobile terminal packet Include but be not limited to mobile phone, tablet etc.；Show that equipment includes but not limited to TV, projection device etc..Specifically include following operation：

When S110, the first client are interacted at least one destination client, the first client is according to information upload request Obtain the information content.

Optionally, the first client is in at least one destination client in same LAN, connection between the two Mode includes but not limited to data line connection, cable connection, wireless connection (such as wifi connections, hot spot connection) etc..It is exemplary , the interactive process between the first client and at least one destination client includes, the first client with connect at least one The process that a destination client is transmitted by intended application software into row information, for example, the first client is soft by intended application File in first client is transmitted at least one destination client by part.

Specifically, when the first client and at least one destination client interact, the first client detects whether Information upload request is generated or received, the corresponding information content is obtained if detecting the information upload request, optionally, letter Breath upload request is generated by first object client, and/or is sent to the first client after being generated by other clients, for obtaining Take the corresponding information content.Wherein, the information content further includes the first client other than the associated description information including failure problems The status information at end, enable the server to using the status information of the first client as with reference to according to one of be to detect failure It is no to be happened at the first client.Optionally, status information include but not limited to CPU usage, and/or memory usage, and/or Operation log, and/or performance parameters etc. can reflect the information of client current operating conditions.

Optionally, the first client is configured in intelligent mobile terminal, and destination client is configured in display equipment.

Wherein, intelligent mobile terminal is the terminal for being easy to interact with user, including but not limited to mobile phone, tablet etc.； Display equipment is that the terminal of connection, including but not limited to TV, projection device etc. are matched with the intelligent mobile terminal.Optionally, Relative to display equipment, the interface hardware and/or software for convenient for user input etc. operation are configured on intelligent mobile terminal, Such as touch screen, keyboard, interactive interface etc., therefore, intelligent mobile terminal is easier to interact with user.

A specific example is lifted, when user projects the interested content (such as video) seen on mobile phone on TV When, if mobile phone detects information upload request, illustrate to project failure or problem at this time, mobile phone can be uploaded according to information and be asked It asks, the information content including mobile phone oneself state information and associated description information is obtained, in order to subsequently be uploaded to clothes Business device carries out failure and declares.

Optionally, the first client is interacted at least one destination client by intended application software, wherein mesh Mark application software exists simultaneously in the first client and at least one destination client.

Wherein, intended application software includes but not limited to audio and video software, projection software etc..Intended application software is at least deposited It is two clients, including the first client and associated at least one destination client.Optionally, the first client is logical Cross the intended application software being present on own customers end and the intended application software on associated at least one destination client It interacts.

Certain video App is installed by taking a concrete instance as an example, on mobile phone, is also equipped in the TV being connect with the mobile phone Video App can carry out the transmission of video file by video App between mobile phone and TV, such as mobile phone can pass through video App watches the video sharing being locally stored to TV.

Optionally, when the first client is interacted at least one destination client, the first client is uploaded according to information Before the acquisition request information content, further include：First client is detecting the first client and/or at least one target customer When intended application software faults in end, information upload request is generated.

A kind of situation is that information feedback procedure is by system automatic trigger.Illustratively, when the first client with it is at least one After the successful connection of destination client, the intended application software installed in each client can be monitored in real time, when the first client detects When to intended application software faults, corresponding information upload request is generated, wherein the intended application software of error includes installing In the intended application software in the first client, and/or it is installed at least one destination client being connected with the first client On intended application software.The mistake occurred about intended application software that first client detects includes but not limited to lead to Crossing the systems such as file transmission when target application software is transmitted fails and/or the appearance sudden strain of a muscle of intended application software is moved back can detect The most common failure situation arrived.

Correspondingly, the first client obtains the information content according to information upload request, including：First client is according to information Upload request obtains the status information of system mistake prompt message and the first client；First client prompts system mistake The status information of information and the first client is determined as the information content.

Wherein, system mistake prompt message includes preset prompt message corresponding with type of error that is detecting.By It is easily facilitated in the terminal device (such as mobile phone) where the first client and carries out direct interaction between user, therefore, utilized First client generates information upload request, and includes system mistake prompt message and the according to information upload request acquisition The information content including the status information of one client, advantage are, it can be achieved that there is system in intended application software It when problem, participates in carrying out failure problems convenient for user declaring, such as clicks and confirm and the clicking operations such as declare, without user in inconvenience It is operated in the destination client for carrying out direct interaction, you can complete information feedback procedure.

Optionally, when the first client is interacted at least one destination client, the first client is uploaded according to information Before the acquisition request information content, further include：First client is detecting user for the first client and/or at least one When the problem of intended application software in destination client feedback trigger action, information upload request is generated.

Another situation is that information feedback procedure is triggered manually by user.Illustratively, when the first client detects use When family is directed to the problem of intended application software feedback trigger action, corresponding information upload request is generated, wherein user is directed to mesh The problem of mark application software carries out feedback trigger action for example can be that is shown on user's click intended application software interface asks Topic feedback button.Specifically, the intended application software being directed to includes the intended application software being installed in the first client, and/ Or it is installed on the intended application software at least one destination client being connected with the first client.For example, user passes through a little It is objective to trigger information feedback procedure and/or selection target to hit the problems in intended application software feedback button in the first client The problems in intended application software feedback option triggers information feedback procedure on the end of family.

Correspondingly, the first client obtains the information content according to information upload request, including：First client is according to information Upload request obtains user for the input information of intended application software and the status information of the first client；First client The status information of input information and the first client is determined as the information content.

Wherein, user for example can be that user is corresponding in the first client for the input information of intended application software Information describes the information inputted in frame.Due to the terminal device (such as mobile phone) where the first client easily facilitate with user it Between carry out direct interaction, therefore, using the first client generate information upload request, and according to the information upload request obtain wrap The information content that user is directed to including the input information of intended application software and the status information of the first client is included, it is beneficial Effect is, can be triggered in the first client by user when the mistake that system can not detect automatically occurs in intended application software And the detailed description of the failure problems about either end is inputted, avoid the problem that the operating difficulties when being inputted on destination client, It is convenient for the user to operate.

Information upload request and the information content are sent to associated objects client by S120, the first client.

Wherein, information upload request is used to indicate associated objects user end to server upload information content and associated objects The status information of client.

Optionally, associated objects client is the destination client with the first client successful connection, and the first client will The purpose that information upload request is sent to associated objects client is that instruction associated objects client is asked according to information upload It asks and obtains the status information of itself, and the information content that the status information is sent together with the first client is uploaded to service Device.Wherein, server includes but not limited to long-range problem feedback server；Status information include but not limited to CPU usage, And/or memory usage, and/or operation log, and/or performance parameters etc. can reflect the letter of client current operating conditions Breath.

Be by associated objects client and the advantageous effect that server directly interacts, can reduce data transmission at In addition to this this even if the first client can not access outer net, can also control associated objects client by LAN and complete Information feedback procedure, in order to user's operation.

S130, the first client receive the feedback result of the server of associated objects client forwarding.

Wherein, feedback result is handled to obtain simultaneously by server according to the status information of the information content and associated objects client It is sent to associated objects client.Optionally, feedback result include but not limited to information upload result (for example, upload successfully or Person uploads failure), failure detection result (for example, fault occurrence reason and/or fault solution) etc..

Illustratively, server receive associated objects client transmission, include the first client state information and After the information content of associated description information and the status information of associated objects client, server is according to associated description information It detects the status information of the first client and the status information of associated objects client, is out of order appearance to investigate judgement Then feedback result is back to the associated objects client for uploading the information, then is forwarded by the associated objects client by reason To the first client.It solves the problems, such as that one end failure can only be investigated in the prior art, realizes in multiterminal software, need to only lead to It crosses a client and carries out problem feedback, without repeatedly carrying out problem feedback by different clients, you can detection institute is related The operating status for joining client improves the validity and reliability of problem feedback to find out failure point in time.

Optionally, the first client ties feedback after receiving the result of server feedback of destination client forwarding Fruit is shown on the terminal device where the first client, specifically, passing through the UI (User in intended application software Interface, user interface) show user.

The information content of information upload request and acquisition is sent to by the technical solution of the present embodiment by the first client Associated objects client, instruction associated objects user end to server upload the information content and the associated objects client of acquisition Status information, the first client receive again associated objects client forwarding server feedback result, be utilized first visitor The advantages of family end is easy to interact with user, and the advantages of uniformly carry out by wherein one end problem feedback, solve existing One end individually carries out problem feedback in technology, caused by user's operation is inconvenient, the validity and reliability of information feedback is low The problem of, realize it is user-friendly simultaneously, ensure problem feedback validity and reliability effect.

Embodiment two

The flow diagram of information feedback method when Fig. 2 is a kind of client interaction provided by Embodiment 2 of the present invention. On the basis of the above embodiment 1, information feedback method provided in this embodiment is corresponded to by destination client and is executed.Specific packet Include following operation：

S210, destination client obtain the information content and information upload request that the first client is sent.

Optionally, the first client is in at least one destination client in same LAN, connection between the two Mode includes but not limited to data line connection, cable connection, wireless connection (such as wifi connections, hot spot connection) etc..It is exemplary , destination client receives after being successfully connected with the first client in the information content and information that the first client is sent Pass request.Wherein, the information content that the first client is sent includes the status information of the first client.

S220, destination client obtain the status information of destination client according to information upload request.

Optionally, status information include but not limited to CPU usage, and/or memory usage, and/or operation log, And/or performance parameters etc. can reflect the information of client current operating conditions.Obtain having for the status information of destination client Beneficial effect is, although information upload request is sent out by the first client namely information feedback procedure is in the first client The status information for the destination client initiated on end, but be not associated in the first client, therefore can be passed through One client sends information upload request to destination client, to obtain the status information of destination client, consequently facilitating service Device carries out malfunction elimination according to multi-party status information, improves the reliability of problem feedback.

Status information and the information content are uploaded to server by S230, destination client.

In the present embodiment, destination client by the status information of itself and include the first client status information The information content be uploaded to the advantageous effect of server and be, the status information of itself is returned to again again without destination client The first client of this information feedback procedure is initiated, but is directly uploaded in the status information and information of itself to server Hold, to reduce data transmission cost.In addition to this, the present embodiment is also achieved can not access outside even if the first client Net also can control associated objects client by LAN and complete information feedback procedure, in order to user's operation.

The feedback result of the server received is forwarded to the first client by S240, destination client.

Wherein, feedback result is handled to obtain and be sent by server according to the status information of the information content and destination client To the destination client for uploading the information.Illustratively, destination client, will after the feedback result for receiving server transmission The feedback result is forwarded to associated first client, in order to which feedback result is showed user by the first client.Optionally, Feedback result includes but not limited to that information uploads result (for example, uploading successfully or upload failure), failure detection result (example Such as, fault occurrence reason and/or fault solution) etc..

The technical solution of the present embodiment obtains the information content and information that the first client is sent by destination client Upload request, and according to the status information of information upload request acquisition destination client, and then directly by status information and information The feedback result of the server received is finally forwarded to the first client by content uploading to server, realizes reduction number According to transmission cost, completed even if the first client can control associated objects client if can not accessing outer net by LAN Information feedback procedure, it is user-friendly.

Embodiment three

Fig. 3 is the flow diagram of information feedback method when a kind of client that the embodiment of the present invention three provides interacts. Break down when this method is applicable to interact between client or problem and the case where fed back to server into row information, Wherein, client include the first client and at least one destination client, server include but not limited to by network with The remote server of client connection, feedack includes but not limited to the information content and status information etc..Optionally, One client is configured in intelligent mobile terminal, and destination client is configured in display equipment.Specifically, intelligent mobile terminal packet Include but be not limited to mobile phone, tablet etc.；Show that equipment includes but not limited to TV, projection device etc..Specifically include following operation：

When S310, the first client are interacted at least one destination client, the first client is according to information upload request Obtain the information content.

Wherein, the information content includes the status information of the first client.

The associated description content referred in embodiment one is illustrated, details are not described herein.

Information upload request is sent to associated objects client by S320, the first client.

Wherein, the status information that information upload request is used to that associated objects client to be asked to return to associated objects client.

Optionally, associated objects client is the destination client with the first client successful connection, and the first client will The purpose that information upload request is sent to associated objects client is that request associated objects client is asked according to information upload Ask acquisition and return to the status information of itself so that the first client in subsequent step by the status information together with the letter of acquisition Breath content is uploaded to server together.Wherein, server includes but not limited to long-range problem feedback server；Status information includes But client can be reflected by being not limited to CPU occupancies, and/or memory usage, and/or operation log, and/or performance parameters etc. Hold the information of current operating conditions.

S330, the first client receive the status information of associated objects client, and by the state of associated objects client Information is uploaded to server with the information content.

Illustratively, the first client receives the status information of the associated objects client of associated objects client transmission Afterwards, it is uploaded to server together with the information content for the status information for including the first client.If associated objects client Have it is multiple, optionally, while each associated objects client returns to itself status information, return associated objects client it is each From identification information, in order to which the different corresponding status informations of associated objects client is identified in server, to have Conducive to investigation failure, the efficiency and accuracy of malfunction elimination are improved.

It is by the first client and the advantageous effect that server interacts, can not be accessed in associated objects client outer When net (for example, associated objects client configures in LAN on a projection device), information feedback procedure can be also completed, It is user-friendly.

S340, the first client receive the feedback result of server.

Wherein, feedback result is handled to obtain by server according to the status information of the information content and associated objects client. Optionally, feedback result includes but not limited to that information uploads result (for example, uploading successfully or upload failure), fault detect knot Fruit (for example, fault occurrence reason and/or fault solution) etc..

Illustratively, server receive association the first client send, include the first client state information and After the information content of associated description information and the status information of associated objects client, server is according to associated description information The status information of the first client and the status information of associated objects client are detected, original occurs to investigate judgement and be out of order Feedback result is finally back to the first client for uploading the information by cause.Solving can only be directed to once instead in the prior art It the problem of feedback investigation one end failure, realizes in multiterminal software, only need to carry out problem feedback by a client, without Problem feedback is repeatedly carried out by different clients, you can the operating status for detecting all associated client ends, to find out in time Failure point improves the validity and reliability of problem feedback.

Optionally, feedback result is included in the first client after receiving the result of server feedback by the first client On terminal device where holding, specifically, showing user by the UI in intended application software.

The technical solution of the present embodiment, when being interacted at least one destination client by the first client, the first client End obtains the information content according to information upload request, meanwhile, information upload request is sent to associated objects client, obtains and closes Join destination client return status information, then by include the first client status information the information content and association Destination client return status information be uploaded to server, and receive server return feedback result, realize convenient for User's operation while promoting user experience, ensures the effect of the validity and reliability of problem feedback.

Example IV

The embodiment of the present invention four provides information feedback system when a kind of client interaction.In the base of the various embodiments described above On plinth, as shown in Fig. 4 a and Fig. 4 b, information feedback system when client interacts includes：First client 41, target customer End 42 and server 43.Destination client in the system can be one or more, with a target in Fig. 4 a and Fig. 4 b For client 42, information feedback system when being interacted for client provides two kinds of preferred application scenarios, specifically include as Lower scene：

A kind of scene is that information feedback system when client interacts is applied in scene as shown in fig. 4 a, specifically, Client interact when information feedback system include：First client 41, destination client 42 and server 43.Wherein, One client 41 receives the feedback trigger action of user 44, and destination client 42 is notified to obtain the status information of itself, simultaneously First client 41 will generate and/or the description information of acquisition is sent to destination client 42, and destination client 42 is to server 43 submit description information and the status information of itself.After server 43 receives, according to the description information and target of submission The status information of client 42 generates feedback result, and the result is back to destination client 42, then by destination client 42 The result is returned to the first client 41 after first client 41 receives feedback result to show result and notify to use Family 44.

In the application scenarios, since the status information of destination client is directly to be uploaded to server by destination client , so data transmission is at low cost, in addition to this, even if the first client can not access outer net, local network control can also be passed through Associated objects client processed completes information feedback procedure, user-friendly.

Optionally, only there are one for destination client, to lift a specific example, mobile phone 45, electricity as illustrated in fig. 4 c In the information feedback system formed depending on 46 and long-range problem feedback server 47, when user 44 regards what is seen on mobile phone 45 Frequency projects when being played out on TV 46, if video projection failure, mobile phone 45 can arrive system detectio and/or user's input Projection details and mobile phone 45 current state, be sent to TV 46, TV 46 obtains the current shape of itself after receiving State, and the current state of the projection details and mobile phone 45 together with the transmission of mobile phone 45 is uploaded to long-range problem feedback clothes Business device 47.Long-range problem feedback server 47 can return to feedback result to TV after these information for receiving the transmission of TV 46 46, and mobile phone 45 is returned to by TV 46, the feedback result is shown on the interactive interface of mobile phone 45, and notify user.

Optionally, by taking multiple destination clients as an example, a specific example is lifted, when mobile phone desktop is thrown screen to three by user When being shown on projection device, if wherein there are two projection devices to throw screen failure, mobile phone can arrive system detectio and/or use The throwing screen details of family input and the current state of mobile phone, are sent to that two projection devices for throwing screen failure therewith.It receives The current state of itself is obtained to each projection device of the information, and in the throwing screen details sent together with mobile phone Reach long-range problem feedback server.Long-range problem feedback server can return respectively after these information for receiving TV transmission Feedback result gives corresponding projection device, and returns to mobile phone by each projection device, is shown on the interactive interface of mobile phone each anti- Feedback is as a result, and notify user.

Another scene is that information feedback system when client interacts is applied in scene as shown in Figure 4b, specifically , information feedback system when client interacts includes：First client 41, destination client 42 and server 43.Wherein, When first client 41 receives the feedback trigger action of user 44, request target client 42 returns to the shape of destination client 42 State information.After destination client 42 returns to the status information of itself to the first client 41, the first client 41 will generate and/or The description information of acquisition and the status information of destination client 42 are committed to server 43.After server 43 receives, according to The description information of submission and the status information of destination client 42 generate feedback result, and the result are returned directly to the One client 41.After first client 41 receives feedback result, result is shown and is notified to user 44.In the application scenarios In, due in entire feedback procedure, being all the information transmission between being completed by the first client 41 and respectively being held, therefore, It, also can be complete when destination client can not access outer net (for example, destination client configures in LAN on a projection device) It is user-friendly at information feedback procedure.

Optionally, only there are one for destination client, to lift a specific example, mobile phone 45, electricity as shown in figure 4d In the information feedback system formed depending on 46 and long-range problem feedback server 47, when user 44 regards what is seen on mobile phone 45 Frequency projects when being played out on TV 46, if video projection failure, mobile phone 45 can ask TV 46 to send the current of TV 46 State, then by system detectio to and/or projection details, the current state of mobile phone 45 input by user and receive The current state of TV 46 be uploaded to long-range problem feedback server 47 together.Long-range problem feedback server 47 is receiving hand Feedback result can be returned to mobile phone 45 after these information that machine 45 is sent, and the feedback is finally shown on the interactive interface of mobile phone 45 As a result, and notifying user 44.

Optionally, by taking multiple destination clients as an example, a specific example is lifted, when mobile phone desktop is thrown screen to three by user When being shown on projection device, if wherein there are two projection devices to throw screen failure, hand opportunity request throws two throwings of screen failure Shadow equipment returns to respective current state, then arriving system detectio and/or input by user throw screen details, mobile phone Current state and two respective current states of projection device are uploaded to long-range problem feedback server together.Long-range problem is anti- Feedback server can return to feedback result to mobile phone, finally in the interactive interface of mobile phone after these information for receiving mobile phone transmission Upper each feedback result of display, and notify user.

Information feedback system when the client interaction provided in the present embodiment is utilized easily in two kinds of application scenarios Problem feedback is initiated in the first client that user inputs and operates, it is difficult, defeated to efficiently solve destination client operation Enter difficult problem, especially during the interaction of both ends, if user encounters problems, the letter that can provide through this embodiment Cease reponse system and realize seamless feedback, to considerably enhance the usage experience of user and the validity of problem feedback and Reliability.

Embodiment five

Fig. 5 is the structural schematic diagram of information feedback device when a kind of client that the embodiment of the present invention five provides interacts. With reference to figure 5, information feedback device when client interacts is configured at the first client, for executing institute in above-described embodiment one Information feedback method when the client interaction stated, the device can be made of hardware and/or software, including：Content obtaining module 510, content sending module 520 and result receiving module 530, are below specifically described each module.

Content obtaining module 510, for when being interacted at least one destination client, being obtained and being believed according to information upload request Content is ceased, the information content includes the status information of the first client.

Content sending module 520, for information upload request and the information content to be sent to associated objects client, information Upload request is used to indicate the status information of associated objects user end to server upload information content and associated objects client.

As a result receiving module 530, the feedback result of the server for receiving the forwarding of associated objects client, feedback result It is handled according to the status information of the information content and associated objects client to obtain and be sent to associated objects client by server.

Information feedback device when client interaction provided in this embodiment, is configured at the first client, passes through the first visitor Family end obtains the information content when being interacted with destination client, according to information upload request, and first client is again by the information Upload request and the information content are sent to associated objects client, wherein information upload request is used to indicate associated objects client The status information that the information content and associated objects client are uploaded to server is held, finally, the first client receives association mesh The feedback result for marking the server of client forwarding is utilized when multiple client is interacted using be easy to interact with user the One client uniformly initiates information feedback, while the advantages of carry the status information at each associated client end in feedack, It solves and is not easy to interact with user in equipment because showing in TV etc. in the prior art, if directly submitting information in mobile phone terminal Server can not learn television state when feedback, caused by user's operation is inconvenient, validity of information feedback and reliable Property low problem, realize it is user-friendly simultaneously, ensure the effect of the validity and reliability of problem feedback.

Optionally, which can also include：First generation module, for being interacted at least one destination client When, before obtaining the information content according to information upload request, detecting the first client and/or at least one destination client In intended application software faults when, generate information upload request.

Correspondingly, content obtaining module 510 specifically can be used for：System mistake prompt letter is obtained according to information upload request The status information of breath and the first client；The status information of system mistake prompt message and the first client is determined as letter Cease content.

Optionally, which can also include：Second generation module, for being interacted at least one destination client When, before obtaining the information content according to information upload request, detecting user for the first client and/or at least one mesh When the problem of marking the intended application software in client feedback trigger action, information upload request is generated.

Correspondingly, content obtaining module 510 specifically can be used for：User is obtained according to information upload request to answer for target With the input information of software and the status information of the first client；The status information of input information and the first client is true It is set to the information content.

Optionally, the first client can be configured in intelligent mobile terminal, and destination client can be configured at display and set In standby.

The said goods can perform the method that any embodiment of the present invention is provided, and have the corresponding function module of execution method And advantageous effect.

Embodiment six

Fig. 6 is the structural schematic diagram of information feedback device when a kind of client that the embodiment of the present invention six provides interacts. It is corresponding with the information feedback device for being configured at the first client in above-described embodiment, when client provided in this embodiment interacts Information feedback device, be configured at destination client, for execute described in above-described embodiment two client interaction when letter Cease feedback method.With reference to figure 6, which includes：Data obtaining module 610, state acquisition module 620, information sending module 630 And result forwarding module 640, each module is specifically described below.

Data obtaining module 610, the information content and information upload request for obtaining the transmission of the first client.

State acquisition module 620, for according to information upload request, obtaining the status information of destination client.

Information sending module 630, for status information and the information content to be uploaded to server.

As a result forwarding module 640, for the feedback result of the server received to be forwarded to the first client.

Information feedback device when client interaction provided in this embodiment, is configured at destination client, passes through target visitor Family end obtains the information content and information upload request that the first client is sent, and obtains target visitor according to information upload request The status information at family end, and then status information and the information content are directly uploaded to server, the server that will finally receive Feedback result be forwarded to the first client, realize reduce data transmission cost, even if the first client can not access outer net, Also associated objects client can be controlled by LAN completes information feedback procedure, it is user-friendly.

Embodiment seven

Fig. 7 is the structural schematic diagram of information feedback device when a kind of client that the embodiment of the present invention seven provides interacts. With reference to figure 7, information feedback device when client interacts is configured at the first client, for executing institute in above-described embodiment three Information feedback method when the client interaction stated, the device can be made of hardware and/or software, including：Content obtaining module 710, request sending module 720, state receiving module 730 and feedback reception module 740 below carry out specifically each module It is bright.

Content obtaining module 710, for when being interacted at least one destination client, being obtained and being believed according to information upload request Content is ceased, the information content includes the status information of the first client.

Request sending module 720, for information upload request to be sent to associated objects client, wherein information uploads Ask the status information for asking associated objects client to return to associated objects client.

State receiving module 730, the status information for receiving associated objects client, and by associated objects client Status information is uploaded to server with the information content.

Feedback reception module 740, the feedback result for receiving server, feedback result is by server according to the information content It handles to obtain with the status information of associated objects client.

Information feedback device when client interaction provided in this embodiment, is configured at the first client, passes through the first visitor When family end is interacted at least one destination client, the first client obtains the information content according to information upload request, meanwhile, it will Information upload request is sent to associated objects client, obtains the status information that associated objects client returns, then will include The status information of the information content and the return of associated objects client that have the status information of the first client is uploaded to server, And the feedback result of server return is received, it realizes convenient for the user to operate, while promoting user experience, ensures to ask Inscribe the effect of the validity and reliability of feedback.

Correspondingly, content obtaining module 710 specifically can be used for：System mistake prompt letter is obtained according to information upload request The status information of breath and the first client；The status information of system mistake prompt message and the first client is determined as letter Cease content.

Correspondingly, content obtaining module 710 specifically can be used for：User is obtained according to information upload request to answer for target With the input information of software and the status information of the first client；The status information of input information and the first client is true It is set to the information content.

Embodiment eight

Fig. 8 is a kind of structural schematic diagram for computer equipment that the embodiment of the present invention eight provides, as shown in figure 8, this implementation A kind of computer equipment that example provides, including：Processor 81 and memory 82.Processor in the computer equipment can be one A or multiple, in Fig. 8 by taking a processor 81 as an example, processor 81 and memory 82 in the computer equipment can pass through Bus or other modes connect, in Fig. 8 for being connected by bus.

Above-described embodiment offer is integrated in the processor 81 of the present embodiment Computer equipment is configured at the first client The information feedback device when interaction of the client of end or destination client.In addition, 82 conduct of memory in the computer equipment A kind of computer readable storage medium, can be used for storing one or more programs, and described program can be software program, computer Executable program and module, as in the embodiment of the present invention client interact when the corresponding program instruction of information feedback method/ Module (for example, the module in information feedback device when the interaction of attached client shown in fig. 5, including：Content obtaining module 510, Content sending module 520 and result receiving module 530；For another example, information feedback device when attached client interaction shown in fig. 6 In module, including：Data obtaining module 610, state acquisition module 620, information sending module 630 and result forwarding module 640；For another example, the module in information feedback device when attached client interaction shown in Fig. 7, including：Content obtaining module 710, Request sending module 720, state receiving module 730 and feedback reception module 740).Processor 81 is stored in by operation Software program, instruction in reservoir 82 and module are realized to execute various function application and the data processing of equipment Information feedback method when client interacts in above method embodiment.

Memory 82 may include storing program area and storage data field, wherein storing program area can storage program area, extremely Application program needed for a few function；Storage data field can be stored uses created data etc. according to equipment.In addition, depositing Reservoir 82 may include high-speed random access memory, can also include nonvolatile memory, and a for example, at least disk is deposited Memory device, flush memory device or other non-volatile solid state memory parts.In some instances, memory 82 can further comprise The memory remotely located relative to processor 81, these remote memories can pass through network connection to equipment.Above-mentioned network Example include but not limited to internet, intranet, LAN, mobile radio communication and combinations thereof.

Processor 81 is stored in the program in memory 82 by operation, to perform various functions at application and data Reason realizes the information feedback method when client interaction that such as embodiment of the present invention is provided：

That is, processor 81 is realized when executing described program：When first client is interacted at least one destination client, First client obtains the information content according to information upload request, and the information content includes the status information of the first client；First Information upload request and the information content are sent to associated objects client by client, and information upload request is used to indicate association mesh Mark the status information of user end to server upload information content and associated objects client；First client receives associated objects The feedback result of the server of client forwarding, feedback result is by server according to the shape of the information content and associated objects client State information processing obtains and is sent to associated objects client.

In another example the information feedback method when client that the embodiment of the present invention is provided interacts：

That is, processor 81 is realized when executing described program：Destination client obtains in the information that the first client is sent Appearance and information upload request；Destination client obtains the status information of destination client according to information upload request；Target visitor Status information and the information content are uploaded to server by family end；Destination client forwards the feedback result of the server received To the first client.

For another example the information feedback method when client that the embodiment of the present invention is provided interacts：

That is, processor 81 is realized when executing described program：When first client is interacted at least one destination client, First client obtains the information content according to information upload request, and the information content includes the status information of the first client；First Information upload request is sent to associated objects client by client, wherein information upload request is for asking associated objects objective Family end returns to the status information of associated objects client；First client receives the status information of associated objects client, and will The status information of associated objects client is uploaded to server with the information content；First client receives the feedback knot of server Fruit, feedback result are handled to obtain by server according to the status information of the information content and associated objects client.

Embodiment nine

The embodiment of the present invention nine additionally provides a kind of computer readable storage medium, is stored thereon with computer program, should Information feedback device when program is interacted by client is realized when executing as when client provided in an embodiment of the present invention interacts Information feedback method, this method include：When first client is interacted at least one destination client, the first client is according to letter It ceases upload request and obtains the information content, the information content includes the status information of the first client；First client uploads information Request and the information content are sent to associated objects client, and information upload request is used to indicate associated objects user end to server The status information of upload information content and associated objects client；First client receives the service of associated objects client forwarding The feedback result of device, feedback result are handled to obtain simultaneously by server according to the status information of the information content and associated objects client It is sent to associated objects client.

In another example the information feedback method when client that the embodiment of the present invention is provided interacts, this method include：Target Client obtains the information content and information upload request that the first client is sent；Destination client is asked according to information upload It asks, obtains the status information of destination client；Status information and the information content are uploaded to server by destination client；Target visitor The feedback result of the server received is forwarded to the first client by family end.

In another example the information feedback method when client that the embodiment of the present invention is provided interacts, this method include：First When client is interacted at least one destination client, the first client obtains the information content, information according to information upload request Content includes the status information of the first client；Information upload request is sent to associated objects client by the first client, In, information upload request is used to ask the status information of associated objects client return associated objects client；First client The status information of associated objects client is received, and the status information of associated objects client and the information content are uploaded to service Device；First client receives the feedback result of server, and feedback result is by server according to the information content and associated objects client The status information at end handles to obtain.

Certainly, a kind of computer readable storage medium that the embodiment of the present invention is provided, the computer program stored thereon It is performed and is not limited to realize method operation as described above, can also realize the client that any embodiment of the present invention is provided The relevant operation in information feedback method when interaction.

By the description above with respect to embodiment, it is apparent to those skilled in the art that, the present invention It can be realized by software and required common hardware, naturally it is also possible to which by hardware realization, but the former is more in many cases Good embodiment.Based on this understanding, technical scheme of the present invention substantially in other words contributes to the prior art Part can be expressed in the form of software products, which can be stored in computer readable storage medium In, such as the floppy disk of computer, read-only memory (Read-Only Memory, ROM), random access memory (Random Access Memory, RAM), flash memory (FLASH), hard disk or CD etc., including some instructions are with so that a computer is set Standby (can be personal computer, server or the network equipment etc.) executes the method described in each embodiment of the present invention.

It is worth noting that, in the embodiment of information feedback device when the interaction of above-mentioned client, included each list Member and module are only divided according to function logic, but are not limited to above-mentioned division, as long as can realize corresponding Function；In addition, the specific name of each functional unit is also only to facilitate mutually differentiation, is not intended to restrict the invention Protection domain.

Note that above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that The present invention is not limited to specific embodiments described here, can carry out for a person skilled in the art it is various it is apparent variation, It readjusts and substitutes without departing from protection scope of the present invention.Therefore, although being carried out to the present invention by above example It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also May include other more equivalent embodiments, and the scope of the present invention is determined by scope of the appended claims.

Claims

1. information feedback method when a kind of client interaction, which is characterized in that including：

When first client is interacted at least one destination client, first client is obtained according to information upload request to be believed Content is ceased, described information content includes the status information of first client；

Described information upload request and described information content are sent to associated objects client, the letter by first client Breath upload request is used to indicate the associated objects user end to server and uploads described information content and associated objects visitor The status information at family end；

First client receives the feedback result of the server of the associated objects client forwarding, the feedback knot Fruit is handled to obtain and be sent to by the server according to the status information of described information content and the associated objects client The associated objects client.

2. according to the method described in claim 1, it is characterized in that, being interacted at least one destination client in the first client When, before first client obtains the information content according to information upload request, further include：

The mesh of first client in detecting first client and/or at least one destination client When marking application software error, information upload request is generated；

First client obtains the information content according to information upload request, including：

First client obtains system mistake prompt message and first client according to described information upload request Status information；

The status information of the system mistake prompt message and first client is determined as letter by first client Cease content.

3. according to the method described in claim 1, it is characterized in that, being interacted at least one destination client in the first client When, before first client obtains the information content according to information upload request, further include：

First client is detecting user in first client and/or at least one destination client The intended application software the problem of feedback trigger action when, generate information upload request；

First client obtains the input information that the user is directed to intended application software according to described information upload request And the status information of first client；

The status information of the input information and first client is determined as the information content by first client.

4. information feedback method when a kind of client interaction, which is characterized in that including：

5. information feedback method when a kind of client interaction, which is characterized in that including：

Described information upload request is sent to associated objects client by first client, wherein described information upload is asked Seek the status information for asking the associated objects client to return to the associated objects client；

First client receives the status information of the associated objects client, and by the shape of the associated objects client State information and described information content uploading to server；

First client receives the feedback result of the server, and the feedback result is by the server according to the letter The status information of breath content and the associated objects client handles to obtain.

6. according to the method described in claim 5, it is characterized in that, being interacted at least one destination client in the first client When, before first client obtains the information content according to information upload request, further include：

7. according to the method described in claim 5, it is characterized in that, being interacted at least one destination client in the first client When, before first client obtains the information content according to information upload request, further include：

8. information feedback device when a kind of client interaction, is configured at the first client, which is characterized in that including：

Content obtaining module, for when being interacted at least one destination client, the information content to be obtained according to information upload request, Described information content includes the status information of first client；

Content sending module, for described information upload request and described information content to be sent to associated objects client, institute It states information upload request and is used to indicate the associated objects user end to server upload described information content and the association mesh Mark the status information of client；

As a result receiving module, the feedback result of the server for receiving the associated objects client forwarding are described anti- Feedback result is handled to obtain concurrent by the server according to the status information of described information content and the associated objects client Give the associated objects client.

9. information feedback device when a kind of client interaction, is configured at destination client, which is characterized in that including：

10. information feedback device when a kind of client interaction, is configured at the first client, which is characterized in that including：

Request sending module, for described information upload request to be sent to associated objects client, wherein described information uploads Request is for asking the associated objects client to return to the status information of the associated objects client；

State receiving module, the status information for receiving the associated objects client, and by the associated objects client Status information and described information content uploading to server；

Feedback reception module, the feedback result for receiving the server, the feedback result is by the server according to institute The status information for stating the information content and the associated objects client handles to obtain.

11. a kind of computer equipment, which is characterized in that the equipment includes：

One or more processors；

Memory, for storing one or more programs；

When one or more of programs are executed by one or more of processors so that one or more of processors are real Information feedback method when now the client as described in any in claim 1-5 or 6 or 7-11 interacts.

12. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the program is by processor The information feedback method when client interaction as described in any in claim 1-5 or 6 or 7-11 is realized when execution.