CN1086485C - Expert auxiliary problem resolving system - Google Patents
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- CN1086485C CN1086485C CN98106119A CN98106119A CN1086485C CN 1086485 C CN1086485 C CN 1086485C CN 98106119 A CN98106119 A CN 98106119A CN 98106119 A CN98106119 A CN 98106119A CN 1086485 C CN1086485 C CN 1086485C
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Abstract
The present invention relates to an expert aided problem resolving system. The system fully uses the handwriting authentic work and speech input technologies to let a questioner be capable of expressing a question clearly, and an optimum answer to the question is rapidly found in the system through a communication network and the characteristics of cross regional characteristic and information high-speed transmission. If the system can not make an answer aiming at receiving question information, the system obtains the personal data and the professional field information of related experts from one expert information database of the system, and connects with the experts to hand the question to a proper expert to answer and process.
Description
The present invention is a kind of expert auxiliary problem resolving system, this system is an information delivery media with multi-medium datas such as literal, sound, images, making asker's problem get these medium of mat is given full expression to, utilize again to network communication framework and dedicated data transmission agreement, with the expert of problem information transmission to far-end, with the best answer of the problem of seeking, the problem information of making is able to the clear expression of mat.Transmission fast, and obtain more perfect answer.
Existing general commonly used all kinds of problems are automatically in the answer system, use computer backup system mostly through particular design, cooperate abundant in content complete problem data storehouse, with problem data according to asker's input, automatically handled according to its classification, by inquiring about in the available data storehouse, tried to achieve answer again, at last, again the asker is given in this answer results output.
In these answer commonly used systems, at the answer speed and the main foundation of ability of problem:
One, the rational behavior of computer system design and the usefulness of its data operation;
Two, the quality and quantity of information, the i.e. depth and broadness of problem in the problem data storehouse.
Yet, in the practical application, often based on cost (as: expenses such as system development, maintenance, renewal), usefulness (as: answer speed, problem scope etc.) factor, and have on the actual efficiency of system, have a greatly reduced quality, and then cause the decline of actual service efficiency.
In addition, because in great majority answer system commonly used, the asker is still with simple lteral data, by keyboard input problem, and the result also correspondingly will answer in system, be presented on the display screen with literal, carry out the exchange of information, this information exchange system, though system architecture is simple, be easy to realize, but the information representation ability can not adapt to the current needs that the multimedia messages that enriches ability to express uses that have.In addition, handle the current era of present information blast, media vehicles must can possess the function that embodies message exchange with multi-form, in the hope of making the asker can pass through the good information interactive interface, reach the purpose of information interaction, therefore, the quality of system interaction INTERFACE DESIGN will directly have influence on the wish that the asker uses system.
In addition, because common people all get used to the mode with notes and " scribble conveniently " for a long time, simply information is noted, and on hint expression, also get used to a large amount of figure and symbols that use with higher abstractness and intuitive, be the artificial language symbol,, information interchange between people got fast and effeciently carry out to convey a message.In addition; in all kinds of scientific domains; at case study; numerical evaluation; formula to calculating; the actual needs of theoretical demonstration and introduction explanation etc.; use some special symbol and figures through regular meeting; as: mathematical infinitesimal analysis symbol; equation chemically and structural formula; mechanics diagram on the physics ... or the like; the use of symbol like that and figure; generally all be unable to do without and express with handwriting mode; as: be recorded on the paper with pen; or be written on the blackboard with chalk; or write on the transparent plastic sheet again mode projection with transparency on the cloth curtain with mark (Mark) pen ... Deng; wherein progressive mode is with on electronic whiteboard with mark (Mark) book; again the content that is write down is printed; hence one can see that; transmit or recorded information with handwriting mode; be still that people are accustomed to most and mode that favorite is welcome, so in view of the above and the instrument that designs has great use value and development potentiality naturally.
On the other hand, the another kind of important channel of information and emotion communication is with language between the person to person for a long time, language enrich expressiveness and transmissive quantity of information, make voice technology be widely used in all kinds of fields, and the research of voice transmission, voice identification etc., more solid technical foundation has been established in its further development and application.Again, because the continuous progress of modern network mechanics of communication, network transmission line, efficient and quality progressively improve, voice signal will be solved in Network Transmission and the time-lag problem that caused on the processing time, order (real time) transmission in real time becomes possibility, so, and in the future network development, the application of voice signal can expectedly become an important trend, and its frequency of utilization and status will meet or exceed phone.
Therefore, following in the application in each field such as the network classroom, library online, network data retrieval, network data base visit and network answer, must be rapid and rapid growth momentum, and in these are used, must be unable to do without the transmission and the expression of information, so the information how effectively asker institute desire to be expressed is with voice signal or with hand-written authentic work technology, in conjunction with the existing network technology, to transmit and exchange message, certainly will become following desire by the network person of dealing with problems, the problem that is needed to be resolved hurrily.
Because the aforementioned conventional problem is answered many disappearances that the function of system is unclear and derived automatically, the inventor studies and invents out a kind of expert auxiliary problem resolving system, this system makes full use of hand-written authentic work and phonetic entry technology, with the clear as far as possible expression of problem, and utilize conventional network resources and technology, cross-region with this system and network communication, the advantages such as characteristic of real time high-speed transmission and exchange message together, more added the new mode that the expert participates in answering, give full play to expert's wisdom and experience, reach more succinct with it, intuitively, the purpose that facility and high-efficiency information exchange and problem solves.
Fundamental purpose of the present invention is to add manual intervention in system, with under suitable situation, problem is transferred to the expert to be answered specially, so, not only can remedy the defective of system, problem is satisfactorily answered as much as possible, and can be saved the wherein maintenance and the update cost in problem data storehouse, reduced the cost of safeguarding.
Expert auxiliary problem resolving system provided by the invention, the network connectivity that cooperation is made up of input media, client computer computer, output unit, communication network and server computer, the asker with problem information behind this input equipment input client computer computer, data transmission by communication network, problem information is sent to immediately this system of server computer, make this system carry out answer, and after finishing processing, the information of will answering is passed the client computer computer back by communication network, and by output unit demonstration answer, this system comprises:
One data maintenance device, the problem information that transmits at the client computer computer and be stored in problem in the storer and the management of answer information on storing and retrieving, guaranteeing the security and the correctness of data storing and retrieval, this data maintenance device also is connected with a track problems control device;
One solution index device, at all kinds of problem information seeking solutions, and set up the corresponding relation of index, problem types and solution, so that seek the best answer that goes wrong fast, when this issue-resolution indexing unit can't be answered at the problem information that is received, will with an expert info data bank line, with personal information and the professional domain information that obtains the expert, this solution index device also is connected with a track problems control device;
One expert info data bank, store a large amount of experts' personal information and professional domain information, with when this issue-resolution indexing unit can't be answered at the problem information that is received, by with this expert info data bank line, comply with the expert's data that is obtained, problem is transferred to the expert handle, answer;
One track problems control device, at the answer situation of problem Tracing Control in addition, according to the emergency of problem, handle respectively, and when need are answered by the expert, with expert's line, problem is transferred to the expert handle, and for the problem of effective property requirement, mat is strengthened monitoring answer process, to remind the expert to answer as early as possible, this track problems control device is connected with an answer output unit in addition;
One answer output unit to the problem information that obtains answering, notifies the asker to collect answer, for the problem information of need by expert's off-line answer, if can obtain problem answers immediately, can by this answer output unit when next and client computer are set up line, receive voluntarily by client computer.
Fig. 1 is the network architecture synoptic diagram that the present invention adopts client/server (C1ient/Server);
Fig. 2 is the device block schematic diagram of system of the present invention;
Fig. 3 is the device block schematic diagram that client computer computer system of the present invention sends problem information;
Fig. 4 is the device block schematic diagram that client computer computer system of the present invention receives the answer data message;
Fig. 5 is the motion flow synoptic diagram of communications protocol of the present invention.
Expert auxiliary problem resolving system of the present invention (Professional Aided Solution system, be designated hereinafter simply as the PASS system) be meant the service that auxiliary answer is provided at problem by the professional person, computer not only can be brought into play outside the speciality of instant processing and calculating fast, simultaneously, also can be by expert's answer, understand relevant knowledge, obtain invaluable experience and gains in depth of comprehension, make general considerations and specific question, all can be satisfactorily resolved, the present invention adopts the network architecture and the principle of work of client/server, consult shown in Figure 1, wherein the task of client computer is instruction and the data that receive the asker, analyzed, and get in touch by network and server, send services request to server, and the transmission of responsible local data with receive from data in server, and give the asker with data presentation, server then is responsible for the services request and the data of subscribing client, and the data that receive are handled according to the service request type, and the PASS system that problem is transferred in the server solves, treated answer after, will answer the result again and pass client computer back, so, promptly finish the service of once dealing with problems.
In the present invention, the main composition of client computer comprises that the Various types of data input equipment (can be language input media, hand-written authentic work input media, image capture unit, image-scanning device and keyboard ...), output device (can be image/video display, Audio Players, printer and draught machine ...), computing equipment (can be PC, network terminal machine, portable computer ...) (comprise modem, network adapter, network interface card and transmission line with data transmission set ...) etc.; The main composition of server comprises that data transmission set (comprises data reception module, data transmission blocks, data management module, data operation module ...) and the PASS system and device etc.
In one embodiment of the present of invention, can be by speech input device, the client computer computer, display device, communication network, server computer and expert auxiliary problem resolving system (PASS) etc. are formed, this embodiment be the asker with problem information with the phonetic entry speech input device, again via the client computer computer, transmission by communication network, problem information is sent to immediately the PASS system of server computer, carry out answer by the PASS system, after the PASS system finishes issue handling, be about to answer and return asker's end, and show answer (or sound-producing device is broadcast answer with voice) by display device by communication network.
In an alternative embodiment of the invention, be by hand-written authentic work input equipment.The client computer computer, display device, communication network, server computer and expert auxiliary problem resolving system (PASS) etc. are formed, this embodiment is that the asker imports hand-written authentic work input equipment with problem information with hand-written authentic work, again via the client computer computer, data transmission by communication network, problem information is sent to immediately the PASS system of server computer, carry out answer by the PASS system, after the PASS system finishes issue handling, be about to return asker's end, and show answer (or sound-producing device is broadcast answer with voice) by display device by communication network.
The present invention is in above-mentioned two embodiment, the PASS system of server is combined with voice or hand-written authentic work technology, and during actual enforcement, this visual actual needs of PASS system combines with the technology of other types, comprise: all kinds of images, voice, animated image etc., so that the best answer of expression problem, and acquisition in the best way.
The component devices of PASS of the present invention system, see also shown in Figure 2, roughly be divided into data maintenance device 21, solution index device 22, expert info data bank 23, track problems control device 24 and answer output unit 25 etc., wherein 21 pairs in data maintenance device is stored in the management that problem in the storer 30 and answer data information store and retrieves, to guarantee the security and the correctness of data storing and retrieval, solution index device 22 is for the solution of all kinds of problems, set up index, corresponding relation between problem types and solution is so that seek the best solution that goes wrong fast; Expert info data bank 23 stores a large amount of experts' individual and specialized information, as: this expert's professional domain, scientific and technological research project, working experience, contact method etc., the binding that this data bank 23 and issue-resolution indexing unit are 22, make any problem finally all can find best solution, or answer by best expert, can adopt Email (email) communication or multiple mode such as answer on line as for the mode of, expert answer by line; The answer situation of 24 pairs of problems of track problems control device is Tracing Control in addition, and according to the emergency of problem, handle respectively, when a large amount of problems etc. are pending, then earlier the most urgent problem being transferred to the expert handles, and for the problem of effective property requirement, but also mat is strengthened monitoring answer process, answers as early as possible to remind the expert; Answer output unit 25 is for the problem that obtains answering, notify the asker to collect answer, because the part of expert's answer may belong to the off-line answer among the present invention, can't immediately problem directly be transmitted and give the asker, and the present invention can make the person of asking a question stay the communication data in advance, as: email address or ftp address ... Deng, this answer output unit 25 is promptly notified answer information according to communication mode that should be predetermined or is transmitted and give the asker.
In the control flow of client computer computer of the present invention, the source of its data roughly be divided into the asker input data (problem data), receive from the data (answer data) of far-end and system's normal operation southern internal data, wherein because the internal system data are regular event need person, so do not give unnecessary details one by one in this, and only details are as follows with regard to other two kinds of data:
(1) asker's input data: after the asker is by input equipment input problem data, consult shown in Figure 3, the client computer computer system receives these data by data input module 41, and simultaneously data are transferred to data outputting module 42, exported by display device or voice output, feedback is in the asker.Simultaneously, these data are resent to data management module 43, with data storing to data storage module 44, and after receiving the control command that data send, data are transferred to protocol layer carry out the data transmission, when server host receives this input data, the processing that can be correlated with.
(2) receive data: when the client computer computer system receives the data that server host sends out from far-end, consult shown in Figure 4, at first be sent to data management module 43 by protocol layer, after 43 pairs of data of this data management module are analyzed, related data is transferred to data memory module 44 to be stored, if data need be exported, then relevant data is transferred to data outputting module 42, be presented on the display device (or sound by voice output), make the asker can see the problem answers that (or hearing) transmitted by server.
Press; protocol layer generally is realizes the designed communications protocol of two big effects such as exchanges data and control information transmission; for the purpose of the present invention; data can be asker's hand-written authentic work or speech data; control information then refers to the information controlled for data processing, exchanges data etc., and these communications protocol generally can be divided into following three phases.Consult shown in Figure 5:
1. line establishment stage;
2. data transfer phase;
3. line dwell period.
On the whole these stages are all in proper order carries out, but the centre also can be without data transfer phase, and directly arrives the line dwell period, and meaning will be promptly in case after setting up the line relation, will be closed at once again.
Consult shown in Figure 5 again, the present invention is in whole course of action, adopt request/affirmation mode, client computer is sent services request to server, after server is received services request, beams back confirmation to client computer, the corresponding service of approval, client computer is after the line success, and request data transfer asks to close line at last again.Simultaneously, server also must be judged services request according to the state of system, takes to confirm or refusal, and can safeguard a plurality of lines simultaneously, and resource is carried out suitable allotment, finishes up to final line.
In addition, the present invention in actual use, communications protocol also must possess the ability of dealing carefully with for the Problem-Error that is taken place on the line because of network, transmission or data, with the instant mis repair of energy and system's connection state, and guarantee reliability of service and integrality.
Now be can clearer expression technical characterictic of the present invention, special be embodiment with a PASS system in conjunction with hand-written authentic work The Application of Technology, is described as follows:
At first, asker's client computer must set a hand-written input media (as: writing input board etc.), and the related device of handling hand-written authentic work information is installed, and secondly, must be equipped with the protocol layer compatible with the PASS system.For server, wherein the PASS system only need articulate hand-written authentic work treating apparatus, writes the authentic work data with the energy adversary and recognizes processing.
When the asker has a mathematics infinitesimal analysis problem to want to obtain answer by the PASS system, start the system software of client computer earlier, client computer is set up line with server immediately, and do corresponding initial work, treat that the asker writes problem on hand input device by pen, after data input device 41 input client computer, be the problem data sending function in the data administrator 43 again, this moment, client computer was promptly from trend server requests data transmission, after obtaining confirming, data are transferred to server by network and protocol layer.After the PASS system that is positioned at server receives problem data, at first data maintenance device 21 will determine the integration problem of this hand-written authentic work data representative according to type code, again data are transferred to corresponding solution index device 22 and carried out the processing of infinitesimal analysis problem, the special messenger answers when needs, again by expert info data bank 23 and expert's line, earlier problem is stored to reservoir 30, again client computer is sent the information of replying of waiting for, after producing expert's answer, if can obtain problem answers immediately, then immediately the problem result is transmitted and give client computer by answer output unit 25, if need the long period answer, then the PASS system will be received by client computer by track problems control device 24 after next client computer is set up line voluntarily.And after client computer receives answer, the data administrator 43 of client computer is promptly handled this, and with data result by data output device 41 with correct form (as: image, sound etc.), exported by corresponding output unit (display, loudspeaker etc.).
Therefore; the present invention utilizes hand-written authentic work or other relevant input technology to combine formed framework with existing disparate networks communication; can be with general hand-written record and expression; on function and range of application, extended; effective strong etc. the advantage of random, the convenient and expressivity of performance handwriting input; and utilize on the existing network data fast, immediately, the characteristics that transmit on a large scale; make the asker link up and obtained facility greatly in information interaction, information interchange, thought; make problem be solved quickly, and information is mobile more smooth and easy.
The above only is a preferred embodiment of the present invention, the interest field that the present invention advocated; be not limited thereto, be familiar with this technology personage in every case, according to the disclosed technology contents of the present invention; can think easily and the equivalence variation, all should belong to and not break away from protection category of the present invention.
Claims (6)
1. expert auxiliary problem resolving system, this system cooperates the network connectivity of being made up of input media, client computer computer, output unit, communication network and server computer,, this system comprises:
One data maintenance device, the problem information that transmits at the client computer computer and be stored in problem in the storer and the management of answer information on storing and retrieving, guaranteeing the security and the correctness of data storing and retrieval, this data maintenance device also is connected with a track problems control device;
One solution index device, at all kinds of problem information seeking solutions, and set up the corresponding relation of index, problem types and solution, so that seek the best answer that goes wrong fast, when this issue-resolution indexing unit can't be answered at the problem information that is received, will with an expert info data bank line, with personal information and the professional domain information that obtains the expert, this solution index device also is connected with a track problems control device;
One expert info data bank, store a large amount of experts' personal information and professional domain information, with when this issue-resolution indexing unit can't be answered at the problem information that is received, by with this expert info data bank line, comply with the expert's data that is obtained, problem is transferred to the expert handle, answer;
One track problems control device, at the answer situation of problem Tracing Control in addition, according to the emergency of problem, handle respectively, and when need are answered by the expert, with expert's line, problem is transferred to the expert handle, and for the problem of effective property requirement, mat is strengthened monitoring answer process, to remind the expert to answer as early as possible, this track problems control device is connected with an answer output unit in addition;
One answer output unit to the problem information that obtains answering, notifies the asker to collect answer, for the problem information of need by expert's off-line answer, if can obtain problem answers immediately, can by this answer output unit when next and client computer are set up line, receive voluntarily by client computer.
2. expert auxiliary problem resolving system as claimed in claim 1, it is characterized in that, the client computer computer comprises data input module, data outputting module, data management module, data storage module and network protocol layer, the data input module of client computer computer is by the information of input media input, and give data outputting module output, data management module receives the output of data outputting module, and this output information is stored in the data memory module.。
3. expert auxiliary problem resolving system as claimed in claim 2 is characterized in that, the data that the data management module reception server computer of client computer sends are analyzed data, and stored in the data memory module.
4. as claim 1,2 or 3 described expert auxiliary problem resolving systems, it is characterized in that this input media is language input media, hand-written authentic work input media, image capture unit, image-scanning device and keyboard.
5. as claim 1,2 or 3 described expert auxiliary problem resolving systems, it is characterized in that this output unit is image/video display, Audio Players, printer and plotting apparatus.
6. as claim 1,2 or 3 described expert auxiliary problem resolving systems, it is characterized in that this client computer computer and server computer are PC, network terminal machine and portable computer.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN98106119A CN1086485C (en) | 1998-03-31 | 1998-03-31 | Expert auxiliary problem resolving system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN98106119A CN1086485C (en) | 1998-03-31 | 1998-03-31 | Expert auxiliary problem resolving system |
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| Publication Number | Publication Date |
|---|---|
| CN1197242A CN1197242A (en) | 1998-10-28 |
| CN1086485C true CN1086485C (en) | 2002-06-19 |
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| CN98106119A Expired - Fee Related CN1086485C (en) | 1998-03-31 | 1998-03-31 | Expert auxiliary problem resolving system |
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Families Citing this family (2)
| Publication number | Priority date | Publication date | Assignee | Title |
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| WO2013033903A1 (en) * | 2011-09-08 | 2013-03-14 | Nokia Corporation | Method and apparatus for hybrid social search model |
| CN105184692A (en) * | 2015-09-07 | 2015-12-23 | 农秀华 | Problem-solving request processing method, device and system |
Citations (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP0385366A2 (en) * | 1989-02-27 | 1990-09-05 | Omron Corporation | Production management system |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| EP0385366A2 (en) * | 1989-02-27 | 1990-09-05 | Omron Corporation | Production management system |
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| CN1197242A (en) | 1998-10-28 |
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