CN108604200A - The method and terminal device of the failure of processing terminal equipment - Google Patents
The method and terminal device of the failure of processing terminal equipment Download PDFInfo
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- CN108604200A CN108604200A CN201680081200.1A CN201680081200A CN108604200A CN 108604200 A CN108604200 A CN 108604200A CN 201680081200 A CN201680081200 A CN 201680081200A CN 108604200 A CN108604200 A CN 108604200A
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
Abstract
The embodiment of the present invention provides a kind of method and terminal device of the failure of processing terminal equipment, and this method includes：Terminal device obtains dump file；Terminal device is according to the analysis strategy to prestore, automatic that debugging acid is called to analyze dump file, generation far；Terminal device determines fault solution according to far.The embodiment of the present invention is when terminal device breaks down, the analysis strategy to prestore can be utilized to automatically generate far, and fault solution is generated according to far, whole process is not necessarily to the participation of professional, simplify the process of fault location, the period for shortening troubleshooting reduces the cost of handling failure, improves the efficiency of troubleshooting.
Description
The present embodiments relate to field of terminal, and more particularly to a kind of method and terminal device of the failure of processing terminal equipment.
Terminal device breaks down the experience for directly affecting user to terminal device, and user is caused to generate query to the product quality of terminal device.When terminal device breaks down, user needs the mass data generated when breaking down being sent to network server, data are analyzed and processed by network server, however, when mass data is uploaded to network server, it needs to consume long time, data network server side by analysis after, network server needs analysis result being back to terminal device, the whole process period is longer, higher cost, and user can only wait network server to be analyzed and processed failure, independently failure cannot be handled, lead to the low efficiency of handling failure.
Summary of the invention
The embodiment of the present invention provides the method and terminal device of a kind of failure of processing terminal equipment, can simplify the process of the fault location of terminal device, shortens the period of troubleshooting, improves the efficiency of troubleshooting.
In a first aspect, providing a kind of method of the failure of processing terminal equipment, comprising: terminal device obtains dump file；The terminal device includes the system status information when terminal device breaks down according to the analysis strategy prestored, automatic that debugging tool is called to analyze the dump file, generation far, the far；The terminal device determines fault solution according to the far.
The method of the failure of the processing terminal equipment of the embodiment of the present invention, far can be automatically generated using the analysis strategy prestored, and fault solution is determined according to far, whole process is not necessarily to the participation of professional, simplify the process of fault location, the cost for reducing troubleshooting shortens the period of troubleshooting, improves the efficiency of handling failure.
With reference to first aspect, in the first implementation of first aspect, the method also includes: the far is sent to network server by the terminal device；The terminal device receives the fault solution generated based on the far that the network server is sent.
In embodiments of the present invention, the far of generation can be sent to network clothes by terminal device
Business device, generates fault solution by network server, can be uploaded to network server to avoid by the mass data generated when breaking down, shorten the period of handling failure, reduce the cost of handling failure.
With reference to first aspect, or the first implementation of first aspect, in second of implementation of first aspect, in the terminal device according to the analysis strategy prestored, before automatic calling debugging tool analyzes the dump file, the method also includes: the terminal device obtains the analysis strategy from the network server.
In embodiments of the present invention, terminal device can receive the analysis strategy of network server transmission, which can be with real-time update, so that analytic process is more accurate.
Second of implementation with reference to first aspect, in the third implementation of first aspect, the method also includes: the terminal device receives the update instruction information that the network server is sent, and the update instruction information is used to indicate the terminal device and updates the analysis strategy；Terminal device analysis strategy according to the update instruction information update.
In embodiments of the present invention, terminal device is updated by obtaining the dynamic of update instruction information realization analysis strategy from network server, so that the analytic process of failure is more intelligent, analysis result is more accurate.
With reference to first aspect or first aspect the first any one of to the third implementation, in the 4th kind of implementation of first aspect, in the terminal device according to analysis strategy, before automatic calling debugging tool analyzes the dump file, the method also includes: prompt information is presented in display interface in the terminal device, and the prompt information is for asking the user whether that the failure to the terminal device is analyzed；The terminal device receives the instruction information of user's input, and the instruction information is used to indicate user's confirmation and analyzes the failure of the terminal device.
In embodiments of the present invention, prompt information is presented to user in display interface by terminal device and receives the instruction information of user's input, allowed users to the process for perceiving troubleshooting in real time, improve the experience of user.
With reference to first aspect or first aspect the first to the 4th kind of implementation, in the 5th kind of implementation of first aspect, the analysis strategy includes the command parameter for extracting the system status information.
The 5th kind of implementation with reference to first aspect, in the 6th kind of implementation of first aspect, the analysis strategy is the program code or script file of command parameter composition.
With reference to first aspect or first aspect the first to the 6th kind of implementation, in the 7th kind of implementation of first aspect, the debugging tool is kernel debugger, and the kernel debugger operation said program code or the script file automatically analyze the dump file.
In embodiments of the present invention, kernel debugger can automatically analyze dump file with binding analysis strategy, greatly facilitate ordinary user.
Second aspect, a kind of method of the failure of processing terminal equipment is provided, it include: the far that network server receiving terminal apparatus calls debugging tool to generate automatically according to the analysis strategy prestored, the far includes the system status information when terminal device breaks down；The network server generates fault solution according to the far；The network server sends the fault solution to the terminal device.
In conjunction with second aspect, in the first implementation of second aspect, before the far that the network server receiving terminal apparatus is generated according to the analysis strategy prestored, the method also includes: the network server sends the analysis strategy to the terminal device.
In conjunction with the first implementation of second aspect, in second of implementation of second aspect, the method also includes: the network server sends update instruction information to the terminal device, and the update instruction information is used to indicate the terminal device and updates the analysis strategy.
In conjunction with the first of second aspect or second aspect and second of implementation, in the third implementation of second aspect, the analysis strategy includes the command parameter for extracting the system status information.
In conjunction with the third implementation of second aspect, in the 4th kind of implementation of second aspect, the analysis strategy is the program code or script file of command parameter composition.
In conjunction with the first of second aspect or second aspect to the 4th kind of implementation, in the 5th kind of implementation of first aspect, the debugging tool is kernel debugger, and the kernel debugger operation said program code or the script file automatically analyze the dump file.
The third aspect provides a kind of terminal device, including one or more modules for executing the method in first aspect.
Fourth aspect provides a kind of terminal device, including one or more modules for executing the method in second aspect.
5th aspect provides a kind of terminal device, including memory, processor, method of the memory for storing program code, in each implementation of the processor for calling said program code to realize above-mentioned first aspect and the first aspect.
6th aspect provides a kind of terminal device, including memory, processor, method of the memory for storing program code, in each implementation of the processor for calling said program code to realize above-mentioned second aspect and the second aspect.
7th aspect, a kind of computer-readable medium is provided, the computer-readable medium is used to store the program code that can be executed by the device of the failure of the processing terminal equipment, and said program code includes the instruction for executing the method in each implementation of above-mentioned first aspect and the first aspect.
Eighth aspect, a kind of computer-readable medium is provided, the computer-readable medium is used to store the program code that can be executed by the device of the failure of the processing terminal equipment, and said program code includes the instruction for executing the method in each implementation of above-mentioned second aspect and the second aspect.
Fig. 1 is the structure chart of terminal device according to an embodiment of the present invention.
Fig. 2 is the schematic flow chart of the method for the failure of processing terminal equipment according to an embodiment of the present invention.
Fig. 3 is the graphic user interface of KD debugger according to an embodiment of the present invention.
Fig. 4 is another schematic flow chart of the method for the failure of processing terminal equipment according to an embodiment of the present invention.
Fig. 5 is the another schematic flow chart of the method for the failure of processing terminal equipment according to an embodiment of the present invention.
Fig. 6 is the schematic frame diagram of terminal device according to an embodiment of the present invention.
Fig. 7 is another schematic frame diagram of terminal device according to an embodiment of the present invention.
Following will be combined with the drawings in the embodiments of the present invention, and technical scheme in the embodiment of the invention is clearly and completely described.
It should be understood that, in embodiments of the present invention, terminal device can include but is not limited to personal computer (Personal Computer, PC) product, such as, it can be desktop computer (Desktop), all-in-one machine, laptop (Notebook), palm PC (Personal Digital Assistant, PDA), tablet computer (Tablet) etc..
Fig. 1 is the structure chart of the terminal device 100 of the embodiment of the present invention, the terminal device 100 for example can be desktop computer, it is also possible to any one PC product such as all-in-one machine, all parts for the terminal device being applicable in by taking terminal device 100 shown in FIG. 1 as an example the embodiment of the present invention below are introduced.In embodiments of the present invention, terminal device 100 may include: display 110, mouse 120, physical keyboard 130 and host 140, wherein it will be understood by those skilled in the art that terminal device shown in fig. 1 100
All parts it is merely illustrative and non-limiting, terminal device 100 can also include that more perhaps less component perhaps combines certain components or different component layouts than shown in Fig. 1.
In the following, being described in detail in conjunction with each component parts of the Fig. 1 to terminal device 100:
Display 110 can be used for showing the information of user's input or be supplied to the information of user, user can the information according to shown in display 110 terminal device 100 is operated, display 110 can use liquid crystal display (Liquid Crystal Display, LCD), the forms such as Organic Light Emitting Diode (Organic Light-Emitting Diode, OLED) configure.
It should be understood that, in other PC products, such as, palm PC, tablet computer, the display 110 can be set to touch screen, the touch screen collects the touch operation (for example, user is operated on the touchscreen using any suitable object such as finger, stylus) of user on it or nearby, and drives corresponding attachment device according to a pre-set procedure.
Mouse 120 and physical keyboard 130 are the input unit of terminal device 100, can be operated by mouse 120 and/or physical keyboard 130 to terminal device 100, the mouse 120 and physical keyboard 130 can use wired setting or wireless setting.
Host 140 is the control centre of terminal device 100, utilize all parts of various interfaces and the entire terminal device 100 of connection, it mainly include the components such as motherboard, central processing unit (Central Processing Unit, CPU), built-in storage, hard disk, video card and sound card in host 140.The generally rectangular cross-section circuit board of motherboard is equipped with the main circuit system of compositing terminal equipment 100 above；CPU is one piece of ultra-large integrated circuit, it is arithmetic core and the control centre of terminal device 100, CPU is by operation or executes the data being stored in built-in storage, executes the various functions and data processing of terminal device 100, to realize the various businesses based on terminal device 100；The main function of built-in storage is for temporarily storing operational data in CPU and exchanging data with External memory equipments such as hard disks；Hard disk is one of main storaging medium of terminal device 100, is made of the disk of one or more aluminum or glass system, and most hard disks are all Fixed disks, is permanently sealed and is fixed in hard disk drive；Video card is also referred to as display interface card, also known as display adapter, it is the equipment that terminal device 100 carries out digital-to-analogue conversion, undertake the task of output display figure, it is aobvious to be connected on the motherboard of terminal device 100, the digital signal of terminal device 100 is converted into analog signal and user is shown to by display, while video card also has the function of that image is shown；Sound card is a kind of hardware realizing sound wave/digital signal in terminal device 100 and being exchanged with each other, the basic function of sound card is that the original sound signal from microphone, tape, CD etc. is converted, it is output to earphone, the sounds equipment such as loudspeaker, sound amplifier, recorder.
Terminal device 100 can also include the power supply powered to all parts, and optionally, power supply can be connected by power-supply management system with CPU, to realize the functions such as charging, electric discharge and power consumption by power-supply management system.
Although being not shown, terminal device 100 can also include the equipment such as camera, microphone, sound equipment, and it is not limited in the embodiment of the present invention.
It should be understood that the embodiment of the present invention is applicable to various operating systems, for example, it may be Windows operating system, it is not limited in the embodiment of the present invention.
Fig. 2 is the schematic flow chart of the method 200 of the failure according to an embodiment of the present invention for processing terminal equipment, this method 200 can terminal device 100 as shown in Figure 1 execute, method 200 as shown in Figure 2 includes:
210, terminal device obtains dump file；
220, terminal device is according to the analysis strategy prestored, automatic that debugging tool is called to analyze dump file, generation far, system status information when which breaks down comprising terminal device；
230, terminal device determines fault solution according to far.
In embodiments of the present invention, terminal device is in the event of a failure, far can be automatically generated using the analysis strategy prestored, and the far is sent to network server, to obtain the fault solution of network server push, whole process is not necessarily to the participation of professional, simplifies the process of fault location, improves the efficiency of fault location.
In some embodiments, the failure that terminal device occurs can refer to that the system of terminal device is collapsed, for example, blue screen event occurs in terminal device.
In further embodiments, the failure that terminal device occurs can also be other kinds of failure, for example, Caton etc. occurs for the system of terminal device.
It should be understood that dump file is referred to as core dump file, or it is referred to as dump file.
The type of the dump file is roughly divided into three classes, such as it can be complete dump file (Full dump), core dump file (Kernel dump) and small core dump file (Mini-dump), limitation of the classification of above-mentioned dump file not to dump file type, the dump file is also possible to other kinds of dump file, and it's not limited to that for the embodiment of the present invention.
In the classification of above-mentioned three kinds of dump files, complete core dump file will capture the state of entire physical memory when system is collapsed.Such dump file size is page file size in memory
The file header of+1MB.When a new complete core dump file is founded, the complete core dump file generated when last system crash can be covered；Core dump file only captures the page file read/write data of kernel state in physical memory when system is collapsed.It is generally comprised in core dump file: currently running the information such as process, thread and the driving that is loaded.When a new core dump file is founded, the core dump file that is generated when equally can cover last system crash；For small core dump file when system is collapsed, record can determine the minimal set of the useful information of system crash reason.The small core dump file is usually the dump file of a 64K, it include: error check information and parameter, the processing environment of the processor of collapse, the progress information of collapse and kernel environment, collapse thread information and kernel environment, the information such as the kernel mode allocating stack information of thread that generate collapse.When a new small core dump file is founded, the small core dump file generated when last collapse will not be covered, each small core dump file is named by the different foundation time.
It should be understood that, the embodiment of the present invention is applicable to any one dump file generated when terminal device breaks down, for example, it may be one of above-mentioned three kinds of dump files, it is also possible to other dump files in addition to above-mentioned three kinds of dump file types, it's not limited to that for the embodiment of the present invention.
It should be understood that in embodiments of the present invention, analysis strategy can be comprising the command parameter for extracting system status information when terminal device breaks down, for example, it may be the program code or script file of one section of command parameter composition.
Table 1 common command parameter and its function when showing for extraction system status information, as shown in table 1, which can be one of command parameter in table 1 or a variety of combinations.
1 command parameter of table and its function
| Command parameter | Function description |
| kb | The current stack information of first three function parameter can be obtained |
| r | All register informations can be obtained |
| ！peb | Process context information can be obtained |
| ！teb | Thread context information can be obtained |
| ！analyze-v | Detailed current exception information can be obtained |
| k | Current allocating stack can be obtained |
| ~* k | All thread stacks information can be obtained |
| ！uniqstack | The allocating stack of all threads can be obtained |
| dv | All local variables, function parameter in current function can be obtained |
| lm | The corresponding symbolic information of all modules can be obtained |
It should be understood that, command parameter shown in table 1 is not the exhaustion to the command parameter for extracting system status information when terminal device breaks down, the embodiment of the present invention is only illustrated the command parameter for extracting system status information when terminal device breaks down as example, the command parameter can also be extended, such as, user, which can obtain command parameter or user from third party, oneself to write command parameter, and it is not limited in the embodiment of the present invention.
Optionally, in some embodiments, it may include system status information when terminal device breaks down in far, detailed current exception information, related register information, stack information and progress information and thread information etc. when the system status information for example can be system jam, the embodiment of the present invention is only by taking above-mentioned several system status informations as an example, but it's not limited to that for the embodiment of the present invention.
Optionally, in some embodiments, far can also include failure cause.
In embodiments of the present invention, debugging tool can be kernel debugger, such as, it can be KD debugger, it is the debugging tool that a green exempts from installation, and KD debugger is designed based on the interactive mode of order line since KD debugger committed memory space is small, it is not necessarily to manual intervention during automatically analyzing to dump file, greatly facilitates operation of the ordinary user when terminal device breaks down.
The KD debugger can be pulled out from WinDbg kernel state debugging tool, and carry out independent operation, when detaching KD debugger from WinDbg debugging tool, decompiling instrument can be used, such as Depends tool, executing portable can be performed (Portable Executable, PE) file, such as, the common PE file such as EXE, DLL, OCX, SYS, COM, the smallest dynamic base collection of KD debugger needs is analyzed, these the smallest dynamic base collection can be combined into lightweight debugging tool as KD debugger.
Since most of traditional debugging tools need user to receive dynamic input command parameter, the file of the storage fault data generated when breaking down to terminal devices such as dump files is analyzed, however, general layman, the failure of generation can be analyzed with what command parameter by not knowing, cause the experience of user poor, in embodiments of the present invention, analysis strategy can be program code or script file of one section of command parameter composition etc., the program code or script file of command parameter composition can be periodically updated in terminal equipment side or be periodically updated by network server, so when being analyzed using KD debugger dump file, it can be used that KD debugger runs the program code or script file analyzes dump file, realize automatically analyzing for KD debugger, it greatly facilitates general General family.
Optionally, in some embodiments, above-mentioned KD debugger can also have a graphic user interface (Graphical User Interface, GUI), Fig. 3 show the graphic user interface of KD debugger according to an embodiment of the present invention, during analyzing dump file, the GUI of KD debugger
Interface can show the analysis progress of dump file, and as shown in Fig. 3 (a), current interface shows that the analysis to 80% dump file is completed in KD debugger；The gui interface of KD debugger can also show final fault solution after completing analysis, as shown in Fig. 3 (b), the reason of current interface display terminal breaks down is " upgrade procedure of XX software and the driver of XXX software clash ", the solution of display is " upgrade procedure for whether unloading XX software ", and user, which only needs a key to click "Yes" or the selection key of "No", at this time can decide whether to solve the failure that terminal device occurs.
Optionally, in some embodiments, when terminal device breaks down, such as, when blue screen event occurs, after user restarts terminal device, the display interface of terminal device can be with the gui interface of the automatic spring KD debugger, situations such as the reason of gui interface can understand last time failure for user, and choose whether to handle the failure of last time for user.
In embodiments of the present invention, it is arranged by the gui interface of KD debugger, user can be increased to the perceptibility of KD debugger analytic process, and user only needs a key to click the failure that terminal device generation can be solved, ordinary user is greatly facilitated, the user experience is improved.
It should be understood that the embodiment of the present invention is only illustrated debugging tool by taking KD debugger as an example, but it's not limited to that for the embodiment of the present invention.
Optionally, in some embodiments, after terminal device obtains dump file, this method 200 further include: the terminal device obtains analysis strategy, the analysis strategy can be the analysis strategy being pre-stored in the terminal device, be also possible to be stored in the analysis strategy in network server.
Optionally, in some embodiments, in terminal device according to the analysis strategy prestored, before automatic calling debugging tool analyzes dump file, this method 200 further include: the terminal device obtains analysis strategy.The analysis strategy can be the analysis strategy being pre-stored in the terminal device, or the analysis strategy being stored in network server.
When the analysis strategy is the analysis strategy being pre-stored in terminal device, which can be periodically updated.
When the analysis strategy is stored in the analysis strategy in network server, that is to say, that when the terminal device obtains analysis strategy from network server, which can be updated analysis strategy according to the update instruction information that network server is sent.
Specifically, in terminal device networking, network server can periodic automatic push update instruction information to terminal device, in order to which terminal device can be system mend according to the update instruction information update analysis strategy, such as the update instruction information.
Optionally, in some embodiments, network server can also be according to preset in network server
System status information when all historical failure cases in historical failure case library occur, comprehensive extraction and analysis strategy, the analysis strategy of extraction is sent to terminal device again, when fault case type in historical failure case library increases, system status information when network server can occur according to all fault cases after increase integrates extraction and analysis strategy again, and analysis strategy at this time is the analysis strategy updated.
In embodiments of the present invention, newest analysis strategy can be obtained by the dynamic update of analysis strategy in real time, so that analytic process is more intelligent, analysis result is more accurate.
Optionally, in some embodiments, before step 220, this method 200 further include: prompt information is presented in display interface in terminal device, the prompt information is used to inquire whether the user needs to analyze the failure that the terminal device occurs, when user receives the prompt information, instruction information can be inputted according to the prompt information, which is used to indicate the failure that the terminal device occurs for user's confirmation and analyzes.
Such as, when blue screen event occurs for terminal device 100, terminal device 100 before calling debugging tool to analyze dump file automatically according to analysis strategy, prompt information is presented in terminal device 100 on display 110, the prompt information is for inquiring whether the user needs to analyze blue screen event, when user receives the prompt information of the presentation of display 110, it can indicate that information, the instruction information are used to indicate user's confirmation and analyze blue screen event according to the selection key input in prompt information.
It is appreciated that, prompt information is presented in display interface for the terminal device and user inputs the process of instruction information, it can occur occur after the terminal device obtains analysis strategy, it is not limited in the embodiment of the present invention before the terminal device obtains analysis strategy.
In embodiments of the present invention, terminal device enhances perception of the user to fault treating procedure, improves the experience of user by the way that prompt information is presented to user and receives the instruction information of user's input.
In 220, terminal device analyzes dump file according to analysis strategy, and generates far.
Optionally, in some embodiments, terminal device can call debugging tool according to analysis strategy automatically.
Optionally, in some embodiments, which can be KD debugger.
Optionally, in some embodiments, which includes the system status information of terminal device when breaking down.
Optionally, in some embodiments, which can also include the failure cause of current failure.
In embodiments of the present invention, terminal device analyzes data file when breaking down, and generates
Far avoids the process that terminal device needs for a large amount of data to be uploaded to network server, shortens the time of handling failure, save cost.
In 230, terminal device determines fault solution according to far.
Optionally, in some embodiments, terminal device is after generating far, fault solution can be determined according to the far in terminal equipment side, the mass data generated when breaking down can be uploaded to network server to avoid user, the period for shortening handling failure reduces the cost of troubleshooting.
Terminal device determines fault solution according to far, can specifically include: terminal device according in far system status information and/or the pre-stored historical failure case of failure cause and terminal device occur when system status information and/or failure cause be compared, determine fault solution.Optionally, in some embodiments, far can also be sent to network server by terminal device, and network server can be according to the system status information and/or the determining fault solution that current failure occurs of failure cause in the far received.
Specifically, network server according to far determine fault solution include: network server by far system status information and/or failure cause occur with the historical failure case of the historical failure case library in network server when system status information and/or historical failure reason match, in successful match, it can determine that the solution of the historical failure case of the successful match is the fault solution of current failure；When it fails to match, indicate that current failure is the failure mode newly increased, backstage operation maintenance personnel can determine fault solution according to the system status information and/or failure cause of terminal device when current failure occurs at this time.Optionally, in some embodiments, after far is sent to network server by terminal device, terminal device receives the fault solution generated based on far that network server is sent, and is handled according to the fault solution current failure.
Optionally, in some embodiments, network server can be periodically to terminal device automatic push fault solution.
Optionally, in some embodiments, after terminal device successfully solves current failure according to fault solution, this method 200 further include: terminal device sends feedback information to network server, the feedback information includes the current system status information of terminal device, failure cause and solution, and the content in the feedback information is matched with corresponding content in historical failure case library, if successful match, the empirical value of historical failure case when by the successful match adds 1, the probability that the failure occurs for the higher historical failure case representation of empirical value is higher, when the subsequent failure to terminal device is predicted, it can will go back
The system status information for the terminal device not the broken down high historical failure Case comparison with empirical value first, the complexity of failure predication is reduced, to achieve the purpose that being solved or pushed before the failure occurs patch to failure prevents from causing serious catastrophic error；When it fails to match, system status information, failure cause and solution when current failure is occurred increase in historical failure case library as a kind of new fault case.
In embodiments of the present invention, it is rear to network server transmission feedback information by being solved in failure, improving and accumulating to the historical failure case in historical failure case library is realized, the failure predication of subsequent terminal equipment is facilitated, the user experience is improved degree and product quality.
Fig. 4 show the schematic flow chart of the method 400 of the failure of processing terminal equipment according to an embodiment of the present invention, as shown in figure 4, this method 400 is illustrated so that blue screen event occurs for terminal device as an example.
In 410, the failure that terminal device occurs is blue screen event and generates dump file, and error message when terminal device breaks down is preserved in the dump file.
Optionally, which is referred to as core dump file or dump file.
Optionally, the type of the dump file can be any one in complete dump file, core dump file or small core dump file.
In 420, terminal device can obtain the analysis strategy prestored after generating dump file from network server.
Optionally, in some embodiments, network server can periodically automatic push update instruction information to terminal device, in order to which terminal device is according to the update instruction information update analysis strategy.
Optionally, in some embodiments, network server can also prestore analysis strategy according to the update of more newly arriving of the historical failure case in historical failure case library, and the analysis strategy of the update is sent to terminal device.
Optionally, in some embodiments, prompt information can also be presented in display interface in terminal device, to ask the user whether that the blue screen event that the terminal device occurs is analyzed, key input is selected to indicate that information, the instruction information are used to indicate the blue screen event that the terminal device occurs for user's confirmation and analyze in the prompt information that user is presented according to terminal device accordingly.
In 430, terminal device calls KD debugger to analyze dump file automatically according to the analysis strategy obtained in 420, and obtains far.
Optionally, in some embodiments, the KD debugger has gui interface, analysis progress interface can be presented to user during to blue screen event analysis, it can also can be perceived at the interface of the rear line of blue screen event analysis completion presentation blue screen event solution, user by the display of gui interface
The process of entire blue screen event analysis, increases the Experience Degree of user.
In 440, far is sent to network server by terminal device, and network server determines fault solution according to the far.
Optionally, in some embodiments, network server by the far received system status information and/or failure cause match with the system status information of the historical failure case in historical failure case library and/or historical failure reason, in successful match, it can determine that the fault solution of the historical failure case of the successful match is the fault solution of current failure；When it fails to match, it can determine that current failure is a kind of fault case newly increased, at this point, backstage operation maintenance personnel can determine fault solution according to the system status information of terminal device when current failure occurs.
In 450, terminal device receives the fault solution that network server is sent, and is solved according to the failure that terminal device occurs for the fault solution.
Optionally, in some embodiments, network server can periodically automatic push fault solution to terminal device.
Optionally, in some embodiments, after terminal device successfully solves failure, terminal device sends feedback information to network server, the feedback information includes the current system status information of terminal device, failure cause and solution, and the content in the feedback information is matched with corresponding content in historical failure case library, if successful match, the empirical value of historical failure case when by the successful match adds 1, the probability that the failure occurs for the higher historical failure case representation of empirical value is higher, when the subsequent failure to terminal device is predicted, it can will have not occurred the system status information of the terminal device of the failure high historical failure Case comparison with empirical value first, reduce the complexity of failure predication, to reach patch is solved or pushed before the failure occurs to failure prevent from causing serious calamity The purpose of mistake；When it fails to match, system status information, failure cause and solution when current failure is occurred increase in the historical failure case library in network server as a kind of new fault case, to realize improving and accumulating to historical failure case library.
Fig. 5 show the schematic flow chart of the method 500 of the failure of processing terminal equipment according to an embodiment of the present invention, as shown in Figure 5, when terminal device breaks down, terminal device obtains the dump file generated when breaking down, the dump file can be complete dump file (Full dump), extract the information in the complete dump file using KD debugger binding analysis strategy, which for example can be following command parameter: kb, r！Peb,！Teb,！Analyze-v, wherein command parameter！Analyze-v is for obtaining detailed current exception information, i.e., for analyzing the reason of causing terminal device current failure, terminal device can be according to command parameter！The failure cause of analyze-v analysis is extracted information therein and is come pair
Terminal device carries out tentative diagnosis analysis；Command parameter kb is for obtaining current stack information, and command parameter r is for obtaining all register informations, command parameter！Peb is for obtaining process context information, command parameter！Teb is for obtaining thread context information, in terminal device according to command parameter！After analyze-v preliminary analysis causes the reason of terminal device current failure, can in conjunction with stack information, related register letter, progress information and and the relevant informations such as thread information to command parameter！The failure cause that analyze-v is analyzed is veritified, and ultimately generate far, after far generation, terminal device can determine fault solution according to the far, or the far is sent to network server by terminal device, and the fault solution that network server is generated according to far is obtained, to achieve the purpose that solve terminal equipment failure.
It should be understood that the command parameter of analysis strategy shown in Fig. 5 is only the citing of command parameter in analysis strategy, rather than the restriction of the command parameter to analysis strategy.
The update instruction information that terminal device can periodically receive network server automatic push is updated analysis strategy, i.e., is updated to the command parameter of analysis strategy, and therefore, it's not limited to that for the command parameter in the analysis strategy of the embodiment of the present invention.
Above in association with Fig. 2 to Fig. 5, describe in detail the embodiment of the method for the embodiment of the present invention, below in conjunction with Fig. 6 and Fig. 7, the embodiment of the terminal device of the present invention is described in detail embodiment, it should be understood that, terminal device embodiment is corresponded to each other with embodiment of the method, and similar description is referred to embodiment of the method.
Fig. 6 is the schematic block diagram of terminal device 600 according to an embodiment of the present invention.As shown in fig. 6, the terminal device 600 includes:
Module 610 is obtained, for obtaining dump file；
Processing module 620, for according to the analysis strategy prestored, automatic that debugging tool is called to analyze the dump file, generation far, the far to include the system status information when terminal device breaks down；
Determining module 630, for determining fault solution according to far.
In embodiments of the present invention, terminal device is in the event of a failure, processing module 620 can automatically generate far using the analysis strategy prestored, and fault solution is determined according to the far by determining module 630, whole process is not necessarily to the participation of professional, the process for simplifying fault location improves the efficiency of fault location.
Optionally, in some embodiments, the terminal device 600 further include:
Sending module 640, for the far to be sent to network server；
Receiving module 650, for receiving that the network server sends based on the far
The fault solution of generation.
Optionally, in some embodiments, which is also used to obtain the analysis strategy from the network server.
Optionally, in some embodiments, receiving module 650 is also used to receive the update instruction information that the network server is sent, and the update instruction information is used to indicate the terminal device and updates the analysis strategy.
Optionally, in some embodiments, processing module 620 is also used to the analysis strategy according to the update instruction information update.
In embodiments of the present invention, newest analysis strategy can be obtained in real time by carrying out dynamic update to analysis strategy by processing module 620, so that analytic process is more intelligent, analysis result is more accurate.
Optionally, in some embodiments, which further includes display module 660, for rendering prompt information, and the prompt information is for asking the user whether that the failure to the terminal device is analyzed.
Optionally, in some embodiments, receiving module 650 is also used to receive the instruction information of user's input, and the instruction information is used to indicate user's confirmation and analyzes the failure of the terminal device.
In embodiments of the present invention, prompt information is presented to user by display module 660 in terminal device 600 and receiving module 650 receives the instruction information of user's input, enhances perception of the user to fault treating procedure, improves the experience of user.
Optionally, in some embodiments, analysis strategy includes the command parameter for extracting the system status information.
Optionally, in some embodiments, analysis strategy can be the program code or script file of mentioned order parameter composition.
Optionally, in some embodiments, debugging tool is kernel debugger, the kernel debugger can run above procedure code or script file and automatically analyze to memory dump file, such as, the kernel debugger is KD debugger, and the KD debugger program code execution or script file automatically analyze complete dump file.
It should be understood that, terminal device 600 according to embodiments of the present invention can correspond to the terminal device in the embodiment of the present invention, and the above and other operation and/or function of the modules in the terminal device 600 realizes the corresponding process of each method of the Fig. 2 into Fig. 5 respectively, for sake of simplicity, details are not described herein.
Fig. 7 is the schematic diagram of terminal device 700 according to an embodiment of the present invention.As shown in fig. 7, the terminal device 700 includes memory 710 and processor 720, the memory 710 and processor
It is communicated with each other between 720 by internal connecting path, transmitting control and/or data-signal.
The memory 710 is for storing program code；
The processor 720 is for calling said program code to realize the method in the various embodiments described above of the present invention.
In embodiments of the present invention, processor 720 can be central processing unit (Central Processing Unit, CPU), the combination of network processing unit (Network Processor, NP) or CPU and NP.Processor can further include hardware chip.Above-mentioned hardware chip can be specific integrated circuit (Application-Specific Integrated Circuit, ASIC), programmable logic device (Programmable Logic Device, PLD) or combinations thereof.The embodiment of the invention provides a kind of computer-readable mediums, and for storing computer program code, which includes the instruction for executing above-mentioned Fig. 2 Fault Locating Method of the embodiment of the present invention into Fig. 5.The readable medium can be read-only memory (Read-Only Memory, ROM) or random access memory (Random Access Memory, RAM), and the embodiment of the present invention is without limitation.
It should be understood that, terminal device 700 according to embodiments of the present invention can correspond to the terminal device in the embodiment of the present invention, and the above and other operation and/or function of all parts in the terminal device 700 realizes the corresponding process of each method of the Fig. 2 into Fig. 5 respectively, for sake of simplicity, details are not described herein.
It should be understood that the terms "and/or" and " at least one of A or B ", only a kind of incidence relation for describing affiliated partner, indicate may exist three kinds of relationships, for example, A and/or B, can indicate: individualism A exists simultaneously A and B, these three situations of individualism B.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
Those of ordinary skill in the art may be aware that unit described in conjunction with the examples disclosed in the embodiments of the present disclosure and algorithm steps, can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are implemented in hardware or software actually, the specific application and design constraint depending on technical solution.Professional technician can use different methods to achieve the described function each specific application, but this realization is it is not considered that exceed scope of the present application.
It is apparent to those skilled in the art that for convenience and simplicity of description, system, the specific work process of device and unit of foregoing description can refer to corresponding processes in the foregoing method embodiment, details are not described herein.
In several embodiments provided herein, it should be understood that disclosed systems, devices and methods may be implemented in other ways.For example, the apparatus embodiments described above are merely exemplary, for example, the division of the unit, only a kind of logical function partition, in actual implementation may be used
To there is other division mode, such as multiple units or components can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point, shown or discussed mutual coupling, direct-coupling or communication connection can be through some interfaces, the indirect coupling or communication connection of device or unit, can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, and component shown as a unit may or may not be physical unit, it can and it is in one place, or may be distributed over multiple network units.It can some or all of the units may be selected to achieve the purpose of the solution of this embodiment according to the actual needs.
In addition, each functional unit in each embodiment of the application can integrate in one processing unit, it is also possible to each unit and physically exists alone, can also be integrated in one unit with two or more units.
If the function is realized in the form of SFU software functional unit and when sold or used as an independent product, can store in a computer readable storage medium.Based on this understanding, substantially the part of the part that contributes to existing technology or the technical solution can be embodied in the form of software products the technical solution of the application in other words, the computer software product is stored in a storage medium, it uses including some instructions so that a computer equipment (can be personal computer, server or the network equipment etc.) execute each embodiment the method for the application all or part of the steps.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-Only Memory, ROM), the various media that can store program code such as random access memory (Random Access Memory, RAM), magnetic or disk.
It is described above; the only specific embodiment of the application, but the protection scope of the application is not limited thereto, and anyone skilled in the art is within the technical scope of the present application; it can easily think of the change or the replacement, should all cover within the scope of protection of this application.Therefore, the protection scope of the application shall be subject to the protection scope of the claim.
Claims (16)
- A kind of method of the failure of processing terminal equipment, which is characterized in that the described method includes:Terminal device obtains dump file；The terminal device includes the system status information when terminal device breaks down according to the analysis strategy prestored, automatic that debugging tool is called to analyze the dump file, generation far, the far；The terminal device determines fault solution according to the far.
- The method according to claim 1, wherein the method also includes:The far is sent to network server by the terminal device；The terminal device receives the fault solution generated based on the far that the network server is sent.
- Method according to claim 1 or 2, which is characterized in that in the terminal device according to the analysis strategy prestored, before automatic calling debugging tool analyzes the dump file, the method also includes:The terminal device obtains the analysis strategy from the network server.
- According to the method described in claim 3, it is characterized in that, the method also includes:The terminal device receives the update instruction information that the network server is sent, and the update instruction information is used to indicate the terminal device and updates the analysis strategy；Terminal device analysis strategy according to the update instruction information update.
- Method according to claim 1 to 4, which is characterized in that in the terminal device according to analysis strategy, before automatic calling debugging tool analyzes the dump file, the method also includes:Prompt information is presented in display interface in the terminal device, and the prompt information is for asking the user whether that the failure to the terminal device is analyzed；The terminal device receives the instruction information of user's input, and the instruction information is used to indicate user's confirmation and analyzes the failure of the terminal device.
- The method according to any one of claims 1 to 5, which is characterized in that the analysis strategy includes the command parameter for extracting the system status information.
- According to the method described in claim 6, it is characterized in that, the analysis strategy is the program code or script file of command parameter composition.
- Method according to any one of claim 1 to 7, which is characterized in that the debugging Tool is kernel debugger, and the kernel debugger operation said program code or the script file automatically analyze the dump file.
- A kind of terminal device, which is characterized in that the terminal device, comprising:Module is obtained, for obtaining dump file；Processing module, for according to the analysis strategy prestored, automatic that debugging tool is called to analyze the dump file, generation far, the far to include the system status information when terminal device breaks down；Determining module, for determining fault solution according to the far.
- Terminal device according to claim 9, which is characterized in that the terminal device further include:Sending module, for the far to be sent to network server；Receiving module, the fault solution generated based on the far sent for receiving the network server.
- Terminal device according to claim 9 or 10, which is characterized in that the acquisition module is also used to obtain the analysis strategy from the network server.
- Terminal device according to claim 11, which is characterized in that the receiving module is also used to receive the update instruction information that the network server is sent, and the update instruction information is used to indicate the terminal device and updates the analysis strategy；The processing module is also used to the analysis strategy according to the update instruction information update.
- The terminal device according to any one of claim 9 to 12, which is characterized in that the terminal device further include:Display module, prompt information, the prompt information are used to ask the user whether that the failure to the terminal device is analyzed for rendering；The receiving module is also used to receive the instruction information of user's input, and the instruction information is used to indicate user's confirmation and analyzes the failure of the terminal device.
- The terminal device according to any one of claim 9 to 13, which is characterized in that the analysis strategy includes the command parameter for extracting the system status information.
- Terminal device according to claim 14, which is characterized in that the analysis strategy is the program code or script file of command parameter composition.
- Terminal device according to any one of claims 9 to 15, which is characterized in that the debugging tool is kernel debugger, the kernel debugger operation said program code or script text Part automatically analyzes the dump file.
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| CN201610956905 | 2016-11-03 | ||
| CN2016109569055 | 2016-11-03 | ||
| PCT/CN2016/112688 WO2018082176A1 (en) | 2016-11-03 | 2016-12-28 | Method for processing fault of terminal device, and terminal device |
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| CN108604200A true CN108604200A (en) | 2018-09-28 |
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| WO (1) | WO2018082176A1 (en) |
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| CN115981857A (en) * | 2022-12-23 | 2023-04-18 | 摩尔线程智能科技(北京)有限责任公司 | Fault analysis system |
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