CN104699554A - Software repairing method, device and system - Google Patents
Software repairing method, device and system Download PDFInfo
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- CN104699554A CN104699554A CN201510142490.3A CN201510142490A CN104699554A CN 104699554 A CN104699554 A CN 104699554A CN 201510142490 A CN201510142490 A CN 201510142490A CN 104699554 A CN104699554 A CN 104699554A
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Abstract
The invention discloses a software repairing method, device and system. The method includes: acquiring a blue screen file; acquiring the analyzing result of the blue screen file; executing corresponding repairing when the analyzing result shows that blue screen is caused by software instability, wherein the repairing includes updating or uninstalling of the unstable software. By the method, blue screen repairing efficiency can be increased.
Description
Technical field
The present invention relates to field of computer technology, be specifically related to a kind of software repair, Apparatus and system.
Background technology
In computed process, often can meet with the phenomenon of operating system generation kernel level mistake and then deadlock.Such as, in Windows operating system, this phenomenon is called BSOD ((Blue Screenof Death, BSOD).So-called BSOD, Blue screen shown when referring to when the collapse of Windows operating system or stop performing (going down because catastrophic mistake or interior condition stop system to continue operation).Essentially, BSOD is the one mechanism of Windows operating system process mistake, when Windows kernel run into cannot repair wrong time, represent with the form of BSOD, and in blue screen user interface briefly to the possible reasons and suggestions that makes mistake, it may stop on a display screen for a long time, and also may reset automatically computing machine after short time display.Occurring blue screen, is generally that windows operating system encounters very grave error, and impact is also very large.This mistake is in most cases because the mistake on third party software or hardware causes, such as, in third party software, if install two or more antivirus software simultaneously, they just may clash, and grab bottom control power, make system occur BSOD; At hardware aspect, if by two different internal memory mixed insertions, because the clock period is different when system reads data, reading data will make mistakes, thus occurs BSOD, etc.When after generation BSOD, need to navigate to and specifically cause the reason of BSOD and solve it, again to cause the phenomenon of BSOD after avoiding by the same token.
Blue screen user interface information normally with general introduction form to the reason gone wrong, such as, " error reason: process accesses the internal memory not having authority to access with too high IRQ level ", also be, have program to employ incorrect memory address, but can't to provide be which program employs incorrect memory address.Therefore, although blue screen user interface information can help to locate the reason causing BSOD, due to blue screen user interface information very little, make in most cases, by blue screen user interface information, accurately can not find questions and prospect.Therefore, for most people, or even some professionals, finally all have to search problem by exclusive method: unload each software successively or reinstall Windows system to determine whether software causes, but obviously can compare and waste time and energy, and success ratio is not high.
Summary of the invention
In view of the above problems, the present invention is proposed to provide a kind of overcoming the problems referred to above or the software repair solved the problem at least in part and corresponding blue screen prosthetic device and system.
According to one aspect of the present invention, provide a kind of software repair, comprising:
Obtain blue screen file;
Obtain the analysis result that blue screen file is analyzed;
When described analysis result display blue screen reason be software unstable time, perform corresponding repair process, described repair process comprises and to upgrade the software of instability or unload.
Alternatively, the described software to instability carries out renewal and comprises:
Download and the stable release of this software is installed;
Or,
Download and the software substituted is installed.
Alternatively, also comprised before the stable release of mounting software:
The version number of the current version of stable release more to be installed and unstable software;
If the version number of stable release to be installed is lower than the version number of current version, then unload the software of this instability.
Alternatively, also comprised before the software substituted is installed:
Judge whether alternative software to be installed conflicts with unstable software;
If conflict, then unload the software of this instability.
Alternatively, also comprise:
If there is blue screen file, but there is not the unloading item of the software of this instability, then point out user temporarily can not provide recovery scenario.
Alternatively, also comprised before performing corresponding repair process:
To user's display reminding information, to detect client the need of performing corresponding repair process;
If receive the instruction needing to perform repair process, then trigger performing corresponding repair process.
Alternatively, also comprise:
After completing corresponding repair process, prompting user performs the operation restarting computing machine.
Alternatively, also comprise:
After completing corresponding repair process, display repay time option, and the operation entry selecting repay time is provided.
Alternatively, also comprise:
User is in the unsolved situation of problem in prompting, uploads contact method.
Alternatively, described acquisition comprises the analysis result that blue screen file is analyzed:
By described blue screen files passe to server, so that the corresponding relation between the blue screen characteristic information preserved in described server based on data storehouse and blue screen reason is analyzed described blue screen file;
Obtain the analysis result that server returns.
According to a further aspect in the invention, provide a kind of blue screen prosthetic device, comprising:
Blue screen file obtaining unit, for obtaining blue screen file;
Analysis result acquiring unit, for obtaining the analysis result analyzed blue screen file;
Repair performance element, for when described analysis result display blue screen reason be software unstable time, perform the repair process of correspondence, described repair process comprises and to upgrade the software of instability or unload.
Alternatively, described reparation performance element comprises:
Stable release installs subelement, for downloading and installing the stable release of this software;
Or,
Substitute software and subelement is installed, for downloading and installing the software substituted.
Alternatively, also comprise:
Edition comparison unit, for before the stable release of mounting software, the version number of the current version of stable release more to be installed and unstable software;
First unloading unit, if for the version number of stable release to be installed lower than the version number of current version, then unload the software of this instability.
Alternatively, also comprise:
Conflict judging unit, for before installing the software substituted, judges whether alternative software to be installed conflicts with unstable software;
Second unloading unit, if for conflict, then unload the software of this instability.
Alternatively, also comprise:
, if for there is blue screen file, but there is not the unloading item of the software of this instability in the first Tip element, then points out user temporarily can not provide recovery scenario.
Alternatively, also comprise:
Second Tip element, for before performing corresponding repair process, to user's display reminding information, to detect client the need of performing corresponding repair process;
Trigger element, if for receiving the instruction needing to perform repair process, then trigger performing corresponding repair process.
Alternatively, also comprise:
3rd Tip element, for after completing corresponding repair process, prompting user performs the operation restarting computing machine.
Alternatively, also comprise:
4th Tip element, for after completing corresponding repair process, display repay time option, and the operation entry selecting repay time is provided.
Alternatively, also comprise:
5th Tip element, for pointing out user in the unsolved situation of problem, uploads contact method.。
Alternatively, described analysis result acquiring unit comprises:
Upload subelement, for by described blue screen files passe to server so that the corresponding relation between the blue screen characteristic information preserved in described server based on data storehouse and blue screen reason is analyzed described blue screen file;
Obtain subelement, for obtaining the analysis result that server returns.
According to a further aspect in the invention, provide a kind of software repair system, comprise client and server end, wherein, described client comprises:
Blue screen file obtaining unit, for obtaining blue screen file
Uploading unit, for by described blue screen files passe to described server end;
Described server end comprises:
Analytic unit, for analyzing described blue screen file according to the corresponding relation between the blue screen characteristic information preserved in preset database and blue screen reason;
Return unit, for the analysis result analyzed blue screen file is returned to described client;
Described client also comprises:
Repair performance element, for when described analysis result display blue screen reason be software unstable time, perform the repair process of correspondence, described repair process comprises and to upgrade the software of instability or unload.
According to software repair of the present invention, Apparatus and system, can after obtaining analysis result according to blue screen file, if find that blue screen reason is that software is unstable, then can upgrade the software of instability, or directly the software of instability is unloaded, easily and effectively can perform reparation to the blue screen phenomenon caused by software instability like this, solve the problem that blue screen remediation efficiency is not high thus, achieve the beneficial effect improving blue screen remediation efficiency.
Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to technological means of the present invention can be better understood, and can be implemented according to the content of instructions, and can become apparent, below especially exemplified by the specific embodiment of the present invention to allow above and other objects of the present invention, feature and advantage.
Accompanying drawing explanation
By reading hereafter detailed description of the preferred embodiment, various other advantage and benefit will become cheer and bright for those of ordinary skill in the art.Accompanying drawing only for illustrating the object of preferred implementation, and does not think limitation of the present invention.And in whole accompanying drawing, represent identical parts by identical reference symbol.In the accompanying drawings:
Fig. 1 shows the process flow diagram of software repair according to an embodiment of the invention;
Fig. 2 shows the schematic diagram of software prosthetic device according to an embodiment of the invention; And
Fig. 3 shows the schematic diagram of software repair system according to an embodiment of the invention.
Embodiment
Below with reference to accompanying drawings exemplary embodiment of the present disclosure is described in more detail.Although show exemplary embodiment of the present disclosure in accompanying drawing, however should be appreciated that can realize the disclosure in a variety of manners and not should limit by the embodiment set forth here.On the contrary, provide these embodiments to be in order to more thoroughly the disclosure can be understood, and complete for the scope of the present disclosure can be conveyed to those skilled in the art.
See Fig. 1, the software repair that the embodiment of the present invention provides can comprise the following steps:
S101: obtain blue screen file;
For the ease of determining the reason causing BSOD, Windows operating system provides the option of DUMP mechanism, by in Windows system, some are arranged, when making system occur BSOD, information when automatic preservation makes a mistake is to disk file (blue screen file, or title DUMP file).Such convenience carrys out Wrong localization reason by analyzing DUMP file in the future.Further, Microsoft additionally provides the debugging acid that can be used for analyzing DUMP file: Windbg.Windbg provides a large amount of orders, can be excavated the information comprised in DUMP file by these command in combination, as information such as blue screen code, process, thread, load-on module, storehouses, by the analysis to these information, may find the module causing blue screen.Windbg also provides a simply order in addition:! Analyze – v, directly can obtain some important informations of blue screen by this order.
In embodiments of the present invention, first need operating system to be set to, when operating system generation kernel level miscue, automatically generate the journal file of the system status information recording the prompting moment, such as, previously described DUMP file etc.During specific implementation, the function due to above-mentioned generation journal file is all generally that operating system carries, and therefore, can realize as long as carry out necessary setting.Such as, check system whether can be set to automatically generate journal file when sending kernel level miscue, if do not had, then arranged by modes such as edit the registries.Such guarantee, when system sends kernel level miscue, can generate the journal file of the system status information recording the prompting moment automatically, for follow-up error source location provides prerequisite.
Specifically when uploading blue screen file, following rule can be followed: the first, uploading 5 Dump (if less than 5, uploading in full) file up-to-date in 3 months; The second, the Dump file uploaded is: be less than the file of specifying size, such as, and 300KB, and the file of expansion .dmp by name; 3rd, if execute whole repair process (using a kind of recovery scenario to repair blue screen problem), then under %appdata% catalogue, record this Dump file, when next time is analyzed, no longer upload this Dump file; 4th, if there has been the Dump file that will upload on backstage, then user interface has executed and has uploaded flow process, but reality no longer uploads this Dump file.If upload failure, point out and upload unsuccessfully page, and " retry " entrance is provided, so that user's point " retry ", and again upload; If this locality does not have dump file, then point out and blue screen information storage file do not detected, dump file is preserved switch opens simultaneously.
Wherein, %appdata% is an environmental variance, and environmental variance is an object with specific names, it contain one or more application program the information that will use.Such as path, when not telling the fullpath at its program place when requiring system cloud gray model program, system is except finding except this program below current directory, the path of also specifying in required path goes for.User, by setting, better runs process.Such as, the position that environment for use variable-definition is good, application program can inquire about environmental variance list according to the title of " % " the inside, just can find this position pre-defined, and then therefrom find the file of needs.
After blue screen files passe to server, just can analyze blue screen file at server side.Concrete, in journal file, generally all can provide type code for current type of error, this error code is generated automatically by system, such as 0x7f, etc.Wherein, what kind of mistake each code correspond to respectively, can analyze out from which information, is all to be known by the accumulation of experience.That is, for the personnel that experience is enough enriched, after learning type of error code, just can know from journal file, go to extract which information, and then analyze mistake and occur in which module.Therefore, in embodiments of the present invention, in order to automatically complete analytical work to journal file by program, can analyze the type of error that each type code represents in advance, the location of mistake relevant information extracted is needed under analyzing each type, to go forward side by side line item, preserve each type code lower and need the relation between the location of mistake relevant information that obtains.Such as, for the type of error that code is 0x7f, found by large quantitative analysis experience induction and conclusion, this mistake is occupy too much storehouse by certain driving to cause stack overflow to cause mostly.Therefore, if can extract from journal file the blue screen moment each drive situation taken to storehouse, wherein taking maximum to storehouse may be just the module causing this blue screen.Therefore, for the type of error that this code is corresponding, need the location of mistake relevant information obtained can be just that each driving takies situation to storehouse.Other codes also carry out similar process all respectively, can obtain preserving vicious type code like this and need the list of the corresponding relation between the location of mistake relevant information extracted, for subsequent query.
Simultaneously, can also rule of thumb analyze in advance, obtain the corresponding relation between module and software or hardware, preserve the corresponding relation between modules and each self-corresponding software or hardware, form a database, like this when navigating to certain module according to journal file, just can obtain this cause the error source of current erroneous to be which software or hardware by inquiring about this database, etc.
Certainly, in actual applications, also can directly carry out in client the associative operation that blue screen file is analyzed, for this reason, the database needed for can preserving in client, and upgrade in real time, like this, just can again by blue screen files passe to server, save the expense such as Internet Transmission.
S102: obtain the analysis result that blue screen file is analyzed;
If by blue screen files passe to server, then after server is complete to the blue screen file analysis of uploading, just analysis result can be returned to client, such client just can get the analysis result of server.If client this locality blue screen file is analyzed, then analyze complete after just can get analysis result.
S103: when described analysis result display blue screen reason be software unstable time, perform corresponding repair process, described repair process comprises and to upgrade the software of instability or unload.
In the analysis result that server provides, can not only show blue screen reason is that software is unstable, and can also demonstrate unstable software is which or which.Now, corresponding repair process scheme can be carried out upgrading or directly unloading by the software of instability, can reach the object of reparation.Wherein, when software is upgraded, stable version can be selected from other versions of same software, upgrade, or, the software of other similar functions also can be selected to substitute.Wherein, select the stable release of software or select the process substituting software can have been assisted by instruments such as " software house keepers ", wherein, " software house keeper " a one-stop down loading mounting software, the platform of management software, it generally has the most complete up-to-date software database, the function of each version of various software and software, the information such as stability all can be collected and be preserved in a database, therefore, when needing to select the stable release of software or alternative software, just can by the title of existing software, the information such as version send to software house keeper, software house keeper just can find stable version from database, or alternative software, and return to patient computer.Certainly, patient computer also can set up oneself software database in advance, directly inquires about in a database.In a word, concrete repair mode has following three kinds: download and install the stable release of this software, or, download and the software substituted is installed, or, the software of directly unloading instability.
During specific implementation, can automatically from above-mentioned three kinds of modes, select any one to be that user carries out blue screen reparation, or also can first ask for consumers' opinions, after user receives certain mode, then carry out concrete reparation operation.Such as, first following word " may be because XXX software self exists some problem; run under some specific environment and result in blue screen collapse; suggestion upgrades or unloads this software; click ' next step ' and start to repair blue screen problem " can be pointed out on a user interface, after user clicks " next step ", then provide above-mentioned three options to user.These three options are single choice pattern, and then launch this repair content repair text after click, now " previous step " can be clicked, and turns back to analysis result page after click, and the content area of option can not be clicked, and clicks radio button only.Text prompt in user interface can comprise following content " you can attempt the blue screen problem caused because of XXX with under type reparation ", " installation stable release " is shown after first radio box, the explanation that can also show below this option " by patient computer, installs the stable release of this software.General this method, can solve major part because of software and cause the problem of blue screen "; Show after second radio box " selecting to substitute software ", equally, the explanation " blue screen can be avoided to occur by changing software, patient computer is that you have prepared the similar software of this software a, can attempt installing and using " to this option can also be shown below; Can show " unloading this software " after 3rd radio box, being interpreted as " often use if this software is not for you, or be not the software that you install, advise that you unload to solve blue screen problem " below.
When after the button clicking " installation stable release ", then launch this option, the software needing to install is provided, icon, dbase, software version, software size and " download and install " button of needing the software installed in user interface, can be demonstrated.After clicking " download and install " button, perform and download and install operation, first create connection, progress bar is 0, now as fruit dot " end " then returns original state.Show in downloading process and download number percent and speed of download.After download, acquiescence recalls installation procedure, user interface display is installed, if user closes installation procedure, but whether software installs, user interface the Show Button " installation ", then perform after click and download and install operation (installing operation as downloaded then directly to perform, recalling installation procedure).After installation, user interface display " installation ", now just can click " next step ".
It should be noted that, for the different editions of same software, if lowest version installed by computer, then, when new installation highest version, directly can carry out covering and install, also namely not need to perform unloading operation to lowest version; But if highest version installed by computer, then when new installation lowest version, then the mode covering installation may be invalid.Therefore, before installation stable release, can also first be detected by software house keeper, if detect that local version is higher than the version that will install when installing stable release, then play window prompting on a user interface local version is unloaded, flow process is as follows: first play window prompting and " detect that the version being about to install is lower than existing version, covering installation may be invalid, please first unload existing version to install again ", show " unloading immediately " button simultaneously, point " unloads " uninstall process then performing this software immediately, flow process is as follows: first analyze unloading information, eject Uninstaller, user interface display unloading XXX, if user closes Uninstaller, then turn back to " unloading immediately " user interface, uninstall process does not provide powerful unloading, standard unloads, after having unloaded, click continuation reparation blue screen problem and then return installation stable release user interface, and start to download stable release.
After clicking the button selecting to substitute software, then launch this option, alternative software is provided, user interface software for display icon, dbase, software version, software size, software brief introduction and " download and install " button.Now two other uniterming also can be clicked, and shows corresponding repair content repair text after clicking, and after clicking " download and install ", performs and downloads and installs operation.
Here it should be noted that, when the software that this installation is alternative, alternative software and existing software are two different softwares, if two softwares exist simultaneously, then may clash.Therefore, download or before alternative software is installed, can judge whether two softwares exist conflict (also can judge by the software database of instruments such as " software house keepers "), if existence, then first existing software is unloaded, and then alternative software is installed.Or, configure according to backstage, if the software substituted causes the software of blue screen to there is conflict with this, then can play the software that window prompting unloading causes blue screen, concrete, information can be " detecting that XXX is not unloaded; in order to reach better repairing effect, installing again and substituting software after suggestion unloading XXX ", and " unloading immediately " button, the process of unloading is consistent with during aforementioned unloading highest version, repeats no more here.
When after the button clicking " unloading this software ", then launch this option, show the software that will unload, user interface software for display icon, dbase, now two other uniterming also can be clicked, show corresponding repair content repair text after clicking, click " unloading immediately ", then call software Uninstaller, execution uninstall operates, if green edition software, do not unload item, then for forbidding, this drives.The flow process clicking " immediately unload " is as follows: the unloading item first searching this software, user interface progress displaying bar and analyzing unloading information, if there is residual project, provides powerful cleaning, and after completing, user interface shows unloading and completes.
Need user to restart computer after reparation completes and check repairing effect, therefore, can point out after having repaired and restart, when restarting, can also plan target be created, acquiescence is paid a return visit after 3 days, optional one week of user or after one month, calculated by 30 days, simultaneously for one month, enter into this page then to record dump file and analyze, certainly, if user selects not need to pay a return visit, then the establishment of plan target is not carried out.During specific implementation, user interface can show following word content: " blue screen reparation completes! The computer of restarting you is needed to check repairing effect "; " please preserve the document that your computer is opened, close the program that other are running, the button then clicked below restarts your computer.Because judging whether after blue screen reparation that solution needs to observe a period of time, so can pay a return visit you over time after restarting, you can select repay time as required ", simultaneously; in the mode of radio box, provide following option: three days, one week, one month and do not need pay a return visit.
If analyzing is that software instability causes, but does not find the unloading item of this software, and blue screen file exists, then user can be pointed out temporarily can not to provide recovery scenario.If analyzing is that software instability causes, but blue screen file does not exist, user is then pointed out " file causing blue screen not detected; your computer does not need to repair ", " your computer blue screen is because XXX causes by analysis, but may be that you have upgraded or have unloaded this software, and blue screen file does not exist; so computer also can not blue screen again, without the need to repairing again.You carry out patient computer reparation when can attempt next blue screen again ".
In addition, if after repairing according to the mode of prompting, blue screen problem does not solve, then user can be allowed to submit contact method to, contacted by slip-stick artist and upload.User interface shows: " it's a pity! Patient computer fails to help you to solve blue screen problem "; " you can leave your contact method, your contact method and blue screen reparation record can be submitted to slip-stick artist by patient computer in the lump, slip-stick artist can contact you and analyze blue screen reason further ", " your contact method: ", and " submitting blue screen restoration information to " button; after clicking this button; user interface display " submitting your blue screen restoration information to ", if submit to unsuccessfully, then user interface display " is submitted to unsuccessfully! Please check that your network connects ", " submits unsuccessfully normally network failure or server is busy causes, after please checking that your network connects, click ' retry ' trial is resubmited ".If submit to successfully, then " your blue screen restoration information has been submitted to successfully in user interface display! Slip-stick artist can contact you as early as possible and analyze blue screen reason ".
Corresponding with the software repair that the embodiment of the present invention provides, the embodiment of the present invention additionally provides a kind of software prosthetic device, and see Fig. 2, this device comprises:
Blue screen file obtaining unit 201, for obtaining blue screen file;
Analysis result acquiring unit 202, for obtaining the analysis result analyzed blue screen file;
Repair performance element 203, for when described analysis result display blue screen reason be software unstable time, perform the repair process of correspondence, described repair process comprises and to upgrade the software of instability or unload.
Wherein, repair performance element 203 to comprise:
Stable release installs subelement, for downloading and installing the stable release of this software;
Or,
Substitute software and subelement is installed, for downloading and installing the software substituted.
When specific implementation, this device can also comprise:
Edition comparison unit, for before the stable release of mounting software, the version number of the current version of stable release more to be installed and unstable software;
First unloading unit, if for the version number of stable release to be installed lower than the version number of current version, then unload the software of this instability.
Conflict judging unit, for before installing the software substituted, judges whether alternative software to be installed conflicts with unstable software;
Second unloading unit, if for conflict, then unload the software of this instability.
, if for there is blue screen file, but there is not the unloading item of the software of this instability in the first Tip element, then points out user temporarily can not provide recovery scenario.
Second Tip element, for before performing corresponding repair process, display reminding information, to detect client the need of performing corresponding repair process;
Trigger element, if for receiving the instruction needing to perform repair process, then trigger performing corresponding repair process.
3rd Tip element, for after completing corresponding repair process, prompting performs the operation restarting computing machine.
4th Tip element, for after completing corresponding repair process, display repay time option, and the operation entry selecting repay time is provided.
5th Tip element, for prompting in the unsolved situation of problem, uploads contact method.
During specific implementation, analysis result acquiring unit 202 specifically can comprise:
Upload subelement, for by described blue screen files passe to server so that the corresponding relation between the blue screen characteristic information preserved in described server based on data storehouse and blue screen reason is analyzed described blue screen file;
Obtain subelement, for obtaining the analysis result that server returns.
Corresponding with aforementioned software prosthetic device, the embodiment of the present invention additionally provides a kind of software repair system, and see Fig. 3, this system can comprise client 301 and server end 302, and wherein, described client 301 can comprise:
Blue screen file obtaining unit 3011, for obtaining blue screen file
Uploading unit 3012, for by described blue screen files passe to described server end;
Described server end 302 comprises:
Analytic unit 3021, for analyzing described blue screen file according to the corresponding relation between the blue screen characteristic information preserved in preset database and blue screen reason;
Return unit 3022, for the analysis result analyzed blue screen file is returned to described client;
Described client 301 also comprises:
Repair performance element 3013, for when described analysis result display blue screen reason be software unstable time, perform the repair process of correspondence, described repair process comprises and to upgrade the software of instability or unload.
In a word, the above-mentioned software prosthetic device provided by the embodiment of the present invention and system, can after obtaining analysis result according to blue screen file, if find that blue screen reason is that software is unstable, then can upgrade the software of instability, or directly the software of instability is unloaded, easily and effectively can perform reparation to the blue screen phenomenon caused by software instability like this.
Intrinsic not relevant to any certain computer, virtual system or miscellaneous equipment with display at this algorithm provided.Various general-purpose system also can with use based on together with this teaching.According to description above, the structure constructed required by this type systematic is apparent.In addition, the present invention is not also for any certain programmed language.It should be understood that and various programming language can be utilized to realize content of the present invention described here, and the description done language-specific is above to disclose preferred forms of the present invention.
In instructions provided herein, describe a large amount of detail.But can understand, embodiments of the invention can be put into practice when not having these details.In some instances, be not shown specifically known method, structure and technology, so that not fuzzy understanding of this description.
Similarly, be to be understood that, in order to simplify the disclosure and to help to understand in each inventive aspect one or more, in the description above to exemplary embodiment of the present invention, each feature of the present invention is grouped together in single embodiment, figure or the description to it sometimes.But, the method for the disclosure should be construed to the following intention of reflection: namely the present invention for required protection requires feature more more than the feature clearly recorded in each claim.Or rather, as claims below reflect, all features of disclosed single embodiment before inventive aspect is to be less than.Therefore, the claims following embodiment are incorporated to this embodiment thus clearly, and wherein each claim itself is as independent embodiment of the present invention.
Those skilled in the art are appreciated that and adaptively can change the module in the equipment in embodiment and they are arranged in one or more equipment different from this embodiment.Module in embodiment or unit or assembly can be combined into a module or unit or assembly, and multiple submodule or subelement or sub-component can be put them in addition.Except at least some in such feature and/or process or unit be mutually repel except, any combination can be adopted to combine all processes of all features disclosed in this instructions (comprising adjoint claim, summary and accompanying drawing) and so disclosed any method or equipment or unit.Unless expressly stated otherwise, each feature disclosed in this instructions (comprising adjoint claim, summary and accompanying drawing) can by providing identical, alternative features that is equivalent or similar object replaces.
In addition, those skilled in the art can understand, although embodiments more described herein to comprise in other embodiment some included feature instead of further feature, the combination of the feature of different embodiment means and to be within scope of the present invention and to form different embodiments.Such as, in the following claims, the one of any of embodiment required for protection can use with arbitrary array mode.
All parts embodiment of the present invention with hardware implementing, or can realize with the software module run on one or more processor, or realizes with their combination.It will be understood by those of skill in the art that the some or all functions that microprocessor or digital signal processor (DSP) can be used in practice to realize according to the some or all parts in the blue screen prosthetic appliance of the embodiment of the present invention.The present invention can also be embodied as part or all equipment for performing method as described herein or device program (such as, computer program and computer program).Realizing program of the present invention and can store on a computer-readable medium like this, or the form of one or more signal can be had.Such signal can be downloaded from internet website and obtain, or provides on carrier signal, or provides with any other form.
The present invention will be described instead of limit the invention to it should be noted above-described embodiment, and those skilled in the art can design alternative embodiment when not departing from the scope of claims.In the claims, any reference symbol between bracket should be configured to limitations on claims.Word " comprises " not to be got rid of existence and does not arrange element in the claims or step.Word "a" or "an" before being positioned at element is not got rid of and be there is multiple such element.The present invention can by means of including the hardware of some different elements and realizing by means of the computing machine of suitably programming.In the unit claim listing some devices, several in these devices can be carry out imbody by same hardware branch.Word first, second and third-class use do not represent any order.Can be title by these word explanations.
Claims (21)
1. a software repair, comprising:
Obtain blue screen file;
Obtain the analysis result that blue screen file is analyzed;
When described analysis result display blue screen reason be software unstable time, perform corresponding repair process, described repair process comprises and to upgrade the software of instability or unload.
2. method according to claim 1, the described software to instability carries out renewal and comprises:
Download and the stable release of this software is installed;
Or,
Download and the software substituted is installed.
3. method according to claim 2, also comprised before the stable release of mounting software:
The version number of the current version of stable release more to be installed and unstable software;
If the version number of stable release to be installed is lower than the version number of current version, then unload the software of this instability.
4. method according to claim 2, also comprised before installing the software substituted:
Judge whether alternative software to be installed conflicts with unstable software;
If conflict, then unload the software of this instability.
5. method according to claim 1, also comprises:
If there is blue screen file, but there is not the unloading item of the software of this instability, then point out user temporarily can not provide recovery scenario.
6. the method according to any one of claim 1 to 5, also comprised before performing corresponding repair process:
To user's display reminding information, to detect client the need of performing corresponding repair process;
If receive the instruction needing to perform repair process, then trigger performing corresponding repair process.
7. the method according to any one of claim 1 to 5, also comprises:
After completing corresponding repair process, prompting user performs the operation restarting computing machine.
8. the method according to any one of claim 1 to 5, also comprises:
After completing corresponding repair process, display repay time option, and the operation entry selecting repay time is provided.
9. the method according to any one of claim 1 to 5, also comprises:
User is in the unsolved situation of problem in prompting, uploads contact method.
10. the method according to any one of claim 1 to 5, described acquisition comprises the analysis result that blue screen file is analyzed:
By described blue screen files passe to server, so that the corresponding relation between the blue screen characteristic information preserved in described server based on data storehouse and blue screen reason is analyzed described blue screen file;
Obtain the analysis result that server returns.
11. 1 kinds of software prosthetic devices, comprising:
Blue screen file obtaining unit, for obtaining blue screen file;
Analysis result acquiring unit, for obtaining the analysis result analyzed blue screen file;
Repair performance element, for when described analysis result display blue screen reason be software unstable time, perform the repair process of correspondence, described repair process comprises and to upgrade the software of instability or unload.
12. devices according to claim 11, described reparation performance element comprises:
Stable release installs subelement, for downloading and installing the stable release of this software;
Or,
Substitute software and subelement is installed, for downloading and installing the software substituted.
13. devices according to claim 12, also comprise:
Edition comparison unit, for before the stable release of mounting software, the version number of the current version of stable release more to be installed and unstable software;
First unloading unit, if for the version number of stable release to be installed lower than the version number of current version, then unload the software of this instability.
14. devices according to claim 12, also comprise:
Conflict judging unit, for before installing the software substituted, judges whether alternative software to be installed conflicts with unstable software;
Second unloading unit, if for conflict, then unload the software of this instability.
15. devices according to claim 11, also comprise:
, if for there is blue screen file, but there is not the unloading item of the software of this instability in the first Tip element, then points out user temporarily can not provide recovery scenario.
16., according to claim 11 to the device described in 15 any one, also comprise:
Second Tip element, for before performing corresponding repair process, to user's display reminding information, to detect client the need of performing corresponding repair process;
Trigger element, if for receiving the instruction needing to perform repair process, then trigger performing corresponding repair process.
17., according to claim 11 to the device described in 15 any one, also comprise:
3rd Tip element, for after completing corresponding repair process, prompting user performs the operation restarting computing machine.
18., according to claim 11 to the device described in 15 any one, is characterized in that, also comprise:
4th Tip element, for after completing corresponding repair process, display repay time option, and the operation entry selecting repay time is provided.
19., according to claim 11 to the device described in 15 any one, also comprise:
5th Tip element, for pointing out user in the unsolved situation of problem, uploads contact method.
20. according to claim 11 to the device described in 15 any one, and described analysis result acquiring unit comprises:
Upload subelement, for by described blue screen files passe to server so that the corresponding relation between the blue screen characteristic information preserved in described server based on data storehouse and blue screen reason is analyzed described blue screen file;
Obtain subelement, for obtaining the analysis result that server returns.
21. 1 kinds of software repair systems, comprise client and server end, and wherein, described client comprises:
Blue screen file obtaining unit, for obtaining blue screen file
Uploading unit, for by described blue screen files passe to described server end;
Described server end comprises:
Analytic unit, for analyzing described blue screen file according to the corresponding relation between the blue screen characteristic information preserved in preset database and blue screen reason;
Return unit, for the analysis result analyzed blue screen file is returned to described client;
Described client also comprises:
Repair performance element, for when described analysis result display blue screen reason be software unstable time, perform the repair process of correspondence, described repair process comprises and to upgrade the software of instability or unload.
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| CN201210300884.3A CN102855160B (en) | 2012-08-22 | 2012-08-22 | Method, device and system for software repair |
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| CN104699554B (en) | 2018-07-03 |
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Effective date of registration: 20220714 Address after: Room 801, 8th floor, No. 104, floors 1-19, building 2, yard 6, Jiuxianqiao Road, Chaoyang District, Beijing 100015 Patentee after: BEIJING QIHOO TECHNOLOGY Co.,Ltd. Address before: 100088 room 112, block D, 28 new street, new street, Xicheng District, Beijing (Desheng Park) Patentee before: BEIJING QIHOO TECHNOLOGY Co.,Ltd. Patentee before: Qizhi software (Beijing) Co.,Ltd. |