CN108509582A - A kind of answering method of information, terminal device and computer readable storage medium - Google Patents
A kind of answering method of information, terminal device and computer readable storage medium Download PDFInfo
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- CN108509582A CN108509582A CN201810269315.4A CN201810269315A CN108509582A CN 108509582 A CN108509582 A CN 108509582A CN 201810269315 A CN201810269315 A CN 201810269315A CN 108509582 A CN108509582 A CN 108509582A
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Abstract
The application is suitable for technical field of information processing, provides a kind of answering method of information, terminal device and computer readable storage medium, the method includes：Obtain at least two information to be replied that user chooses, and reply answer based on the information matches to be replied, user is received to the editing and processing for replying answer, and using the reply answer after editing and processing as target retro answer, after receiving replying instruction, the target retro answer is replied to the corresponding user of information to be replied chosen, the efficiency of user's return information can be improved by the application.
Description
Technical field
The application belongs to a kind of technical field of information processing more particularly to answering method of information, terminal device and calculating
Machine readable storage medium storing program for executing.
Background technology
With rapid technological growth, the work such as more and more users are done shopping by internet, is social, browsing webpage
It is dynamic.In order to make user obtain good experience, the entity products or virtual product either provided on internet all start to carry
For online feedback opinion service.
However, is also endlessly there is a large amount of feedback opinion in persistently increasing with user volume.Contact staff is every
It receives a feedback opinion just to need to carry out manual editing's information and reply the operation of the information, after this is undoubtedly increased
The workload of platform contact staff, and the mode of this return information is less efficient.
Invention content
In view of this, the embodiment of the present application provides a kind of answering method of information, terminal device and computer-readable deposits
Storage media, efficiency is low in a manner of solving the problems, such as the current return information of contact staff.
The first aspect of the embodiment of the present application provides a kind of answering method of information, including：
At least two information to be replied that user chooses are obtained, and are answered based on the information matches reply to be replied
Case；
User is received to the editing and processing for replying answer, and using the reply answer after editing and processing as target retro
Answer；
After receiving replying instruction, replys the target retro to the corresponding user of information to be replied chosen and answer
Case.
The second aspect of the embodiment of the present application provides a kind of terminal device, including：
Matching module, at least two information to be replied chosen for obtaining user, and waited for based on first chosen
The information matches of reply reply answer；
Editor module replys the editing and processing of answer to described for receiving user, and the reply after editing and processing is answered
Case is as target retro answer；
Module is replied, for after receiving replying instruction, institute to be replied to the corresponding user of information to be replied chosen
State target retro answer.
The third aspect of the embodiment of the present application provides a kind of terminal device, including memory, processor and is stored in
In the memory and the computer program that can run on the processor, when the processor executes the computer program
The step of realizing the method that the embodiment of the present application first aspect provides.
The fourth aspect of the embodiment of the present application provides a kind of computer readable storage medium, the computer-readable storage
Media storage has computer program, the computer program to realize the embodiment of the present application when being executed by one or more processors
On the one hand the step of the method provided.
5th aspect of the embodiment of the present application provides a kind of computer program product, and the computer program product includes
Computer program, the computer program realize that the embodiment of the present application first aspect provides when being executed by one or more processors
The method the step of.
The embodiment of the present application can be to be replied at least two information carry out batch reply, first by user choose at least two
Item information to be replied is then based on information matches to be replied and replys answer, and matched reply answer can ensure major part
Content can be used for replying described in information to be replied, in order to enable matched replys answer more meets information to be replied, and also
Editing and processing can be provided to matched reply answer, the reply answer after editing and processing is replied to as target retro answer
All information to be replied chosen.The step of first passing through matching provides the reply answer being more conform with, and then provides editor behaviour
Work enables reply answer to be more suitable for information to be replied, and has both avoided so directly using matched reply answer as target
It replys answer and there are problems that the information for being not suitable for needing to be replied, also avoid being edited completely by user and reply answer reduction user
The problem of return information efficiency.
Description of the drawings
It in order to more clearly explain the technical solutions in the embodiments of the present application, below will be to embodiment or description of the prior art
Needed in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only some of the application
Embodiment for those of ordinary skill in the art without having to pay creative labor, can also be according to these
Attached drawing obtains other attached drawings.
Fig. 1 is a kind of implementation process schematic diagram of the answering method of information provided by the embodiments of the present application；
Fig. 2 is a kind of schematic diagram of display interface provided by the embodiments of the present application；
Fig. 3 is the implementation process schematic diagram of the answering method of another information provided by the embodiments of the present application；
Fig. 4 is a kind of schematic block diagram of terminal device provided by the embodiments of the present application；
Fig. 5 is the schematic block diagram of another terminal device provided by the embodiments of the present application.
Specific implementation mode
In being described below, for illustration and not for limitation, it is proposed that such as tool of particular system structure, technology etc
Body details, so as to provide a thorough understanding of the present application embodiment.However, it will be clear to one skilled in the art that there is no these specific
The application can also be realized in the other embodiments of details.In other situations, it omits to well-known system, device, electricity
The detailed description of road and method, so as not to obscure the description of the present application with unnecessary details.
It should be appreciated that ought use in this specification and in the appended claims, the instruction of term " comprising " is described special
Sign, entirety, step, operation, the presence of element and/or component, but be not precluded one or more of the other feature, entirety, step,
Operation, element, component and/or its presence or addition gathered.
It is also understood that the term used in this present specification is merely for the sake of the mesh for describing specific embodiment
And be not intended to limit the application.As present specification and it is used in the attached claims, unless on
Other situations are hereafter clearly indicated, otherwise " one " of singulative, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in present specification and the appended claims is
Refer to any combinations and all possible combinations of one or more of associated item listed, and includes these combinations.
As used in this specification and in the appended claims, term " if " can be according to context quilt
Be construed to " when ... " or " once " or " in response to determination " or " in response to detecting ".Similarly, phrase " if it is determined that " or
" if detecting [described condition or event] " can be interpreted to mean according to context " once it is determined that " or " in response to true
It is fixed " or " once detecting [described condition or event] " or " in response to detecting [described condition or event] ".
In order to illustrate technical solution described herein, illustrated below by specific embodiment.
Fig. 1 is a kind of implementation process schematic diagram of the answering method of information provided by the embodiments of the present application, as shown in the figure should
Method may comprise steps of：
Step S101 obtains at least two information to be replied that user chooses, and based on the information to be replied
With reply answer.
It in the embodiment of the present application, can be multiple from what is received when user receives the information of multiple the other users
Select at least two information as information to be replied in the information of the other user, for example, multiple the other users are selected, it is so much
The information of the corresponding newest transmission of a the other user is exactly at least two information to be replied chosen, can also select it is multiple
After the other user, an information is selected from the information that each the other user sends, will respectively be selected from multiple the other users
The information selected is as information to be replied.
As another embodiment of the application, at least two information to be replied that the acquisition user chooses include：
When receiving the instruction that batch is replied, the information being arranged in dialog box is optional massage pattern；
The message that user is selected in the dialog box of at least two the other users is as information to be replied.
For using contact staff as user, when receiving the information of multiple clients (the other user), contact staff can
To reply pattern by clicking the virtual key unlatching batch that batch is replied, point opens the dialog box with client A, pair with client A
The information talked about in frame is optional massage pattern, and customer service can choose wherein a piece of news a, then proceed to a little open pair with client B
The information talked about in frame, with the dialog box of the client B is optional massage pattern, and customer service can choose wherein a piece of news b ... ...,
Until customer service after the message replied all is chosen, will click the virtual key that selection is completed, so that it may be replied so that batch will be opened
All message chosen are as information to be replied after pattern.
In the embodiment of the present application, multiple reply answers have been prestored in the database, it can be according to letter to be replied
Keyword in breath goes the reply answer in matching database, and multiple matched replies can be arranged according to keyword and answer
Case.For example, including keyword " failed download " in information to be replied, the matched reply answer of keyword " failed download " can
To be set as：It please attempt after deleting Download History, re-download primary.
Step S102 receives user and makees to the editing and processing for replying answer, and by the reply answer after editing and processing
For target retro answer.
In the embodiment of the present application, after obtaining matched reply answer, matched reply answer can also be carried out
Editor, can specifically be arranged a display interface, and editor's field is arranged in display interface, as shown in Fig. 2, being the application
A kind of schematic diagram for display interface that embodiment provides, the corresponding field of box of the display interface lower half portion is exactly to edit
Field.After obtaining matched reply answer, matched reply answer, which can correspond to, to be shown in editor's field, user
Editing and processing is carried out to matched reply answer in editing field, the reply answer after editing and processing is target retro answer.
It is described receive user to it is described reply answer editing and processing include：
It receives user to handle the text editing for replying answer, the text editing processing includes：Shear, replicate,
It pastes, delete；
And/or
User is received to the object insertion process for replying answer, the object insertion process includes：Picture is inserted into, is literary
Part is inserted into, link is inserted into.
In the embodiment of the present application, text editing processing includes the text in the word documents such as shearing, duplication, stickup, deletion
This editing and processing can also include insert pictures, be inserted into file, the operation for the link for being inserted into webpage.
Step S103 replys the mesh after receiving replying instruction to the corresponding user of information to be replied chosen
Mark replys answer.
In display interface, the virtual key for confirming and replying can also be set, such as " reply " shown in Fig. 2 is virtually pressed
Key, after user clicks the virtual key of " reply ", so that it may using by edited reply answer in display interface as target retro
Answer is sent to the corresponding user of information to be replied, correspondingly, in the dialog box for multiple clients that user is pre-selected just
It can show the target retro answer.
As another embodiment of the application, to before target retro answer described in the information-reply to be replied chosen,
Further include：
Prompt message is generated, the prompt message is for prompting the user whether to the corresponding use of information to be replied chosen
Reply the target retro answer in family.
In the embodiment of the present application, due to needing to reply the target retro answer to multiple the other users simultaneously, in order to
Ensure to reply it is correct, can be to before target retro answer described in the information-reply to be replied chosen, generating prompt letter
Breath, prompt message are used to prompt the user whether to reply the target retro to the corresponding user of information to be replied chosen and answer
Case.Prompt message can also include：Information to be replied and user corresponding with information to be replied, for example, can show
For：
The other user A, the message to be replied of the other user A chosen；
The other user B, the message to be replied of the other user B chosen；
The other user C, the message to be replied of the other user C chosen.
User can be confirmed whether to reply institute to the corresponding user of information to be replied chosen by prompt message interface
Target retro answer is stated, meanwhile, the virtual key for allowing to delete can also be arranged in each the other user, and user is allowed by clicking
The virtual key of deletion can delete the other user chosen, thus will not reply the mesh to the other user of deletion
Mark replys answer.
The embodiment of the present application can be to be replied at least two information carry out batch reply, first by user choose at least two
Item information to be replied is then based on information matches to be replied and replys answer, and matched reply answer can ensure major part
Content can be used for replying described in information to be replied, in order to enable matched replys answer more meets information to be replied, and also
Editing and processing can be provided to matched reply answer, the reply answer after editing and processing is replied to as target retro answer
All information to be replied chosen.The step of first passing through matching provides the reply answer being more conform with, and then provides editor behaviour
Work enables reply answer to be more suitable for information to be replied, and has both avoided so directly using matched reply answer as target
It replys answer and there are problems that the information for being not suitable for needing to be replied, also avoid being edited completely by user and reply answer reduction user
The problem of return information efficiency.
Fig. 3 is the flow diagram of the answering method of another information provided by the embodiments of the present application, is implemented shown in Fig. 1
The refinement of step S101 in example has been described in detail how basis replys answer based on the information matches to be replied, as schemed institute
Showing can also include the following steps on the basis of this method embodiment shown in Fig. 1：
Step S301 obtains at least two information to be replied that user chooses, from first letter to be replied chosen
Keyword is extracted in breath, and is matched from preset information type according to the keyword and obtained target information type.
In the embodiment of the present application, keyword is extracted in the information to be replied that can be chosen from any bar, it can also be from
Keyword is extracted in first information to be replied, is not limited herein.As previously mentioned, can be answered reply by replying interface
Case carries out editing and processing.It the so described reply interface can also setting information type field, feedback problem field, reply answer column
Position, information type field, which corresponds to, shows presupposed information type.Keyword can be extracted from first information to be replied, according to
The keyword matches target information type from preset information type.For example, multiple information types can be arranged：Download,
Integral etc.." installation kit " is contained in the keyword extracted in information to be replied, then it can be according to keyword " installation kit "
It is " download " to be fitted on target information type, can be that multiple keywords are arranged in each information type, the keyword extracted corresponds to
Information type be exactly information to be replied information type.
By taking Fig. 2 as an example, in reply interface shown in Fig. 2, feedback kind field includes 6 information types：It downloads, product
Point, it is payment, installation, account, other.In certain practical application, described information type can also include one kind, i.e., described reply circle
Face includes：At least one information type.
Step S302 believes according to context of the keyword in first information to be replied from the target
It ceases matching in the feedback problem of type association and obtains object feedback problem.
In the embodiment of the present application, after being determined information type according to keyword, it is also necessary to according to keyword first
Context in item information to be replied confirms that object feedback problem, the object feedback problem of confirmation are closed according to target information type
Confirm in the feedback problem of connection.In the database, each information type has been correspondingly arranged at least one feedback problem, for example,
Information type " download " associated feedback problem includes：Failed download, speed of download are slow etc..Certainly, in practical application, for certain
A feedback problem can also be arranged in a little information types.So the reply interface includes：At least one feedback problem.
By way of example it is assumed that first information to be replied is " after download, being fitted without packet ", waited for back according to first
The keyword of multiple information extraction is " download " and " installation kit ", according to " download " and " installation kit " matched target information type
For " download ", the corresponding feedback problem of target information type " download " is：Failed download, speed of download are slow, low memory, look for not
To installation kit, parsing packet mistake.The vocabulary of keyword " download " forward-backward correlation in information to be replied is " later ", according to pass
The complementary vocabulary that context of the key word " download " in information to be replied determines is " later ", with target information type " download "
Corresponding feedback problem mismatches, and continues to remove matching feedback problem according to keyword " installation kit ".Keyword " installation kit " exists
The vocabulary of forward-backward correlation is " not having " in information to be replied, so, according to keyword " installation kit " in information to be replied
The complementary vocabulary that determines of context be " not having ", contain in the corresponding complementary vocabulary of feedback problem " can not find installation kit "
Negatory vocabulary "None", " not having ", " can not find ", " sky " etc..It can be determined that object feedback problem is：It can not find installation
Packet.
The associated reply answer of the object feedback problem is shown by replying interface, and prompted by step S303
User selects one to reply answer as matched reply answer in the reply interface.
In the embodiment of the present application, each information type has been correspondingly arranged at least one keyword, while each info class
Type has also been correspondingly arranged at least one feedback problem, and each feedback problem has been correspondingly arranged at least one complementary vocabulary, simultaneously
Each feedback problem has also been correspondingly arranged at least one reply answer, can be from database according to determining object feedback problem
In get with the associated reply answer of object feedback problem, will with the associated reply answer of object feedback problem pass through reply boundary
Face shown, user can be selected in the reply answer for replying interface display one as matched reply answer.
By feedback problem be " failed download " for, in database the corresponding reply answer of feedback problem " failed download " be
Including：" please attempt after deleting Download History, re-download primary ", " low memory re-downloads after please clearing up mobile phone EMS memory ",
" after software store please be exit and clear up data, re-starting download ".It can so be shown in display interface anti-with target
The corresponding above-mentioned reply answer of feedback problem " failed download ".
It is described that the associated reply answer of the object feedback problem is passed through into reply interface as another embodiment of the application
Carrying out display includes：
In the reply interface, the target information type in information type is shown in the form of choosing, by it
He information type shows that the other information type is target described in the preset information type in the form of optional
Information type except information type；
In the reply interface, the object feedback problem in feedback problem is shown in the form of choosing, by it
He feedback problem shows that other described feedback problems are the feedback with the target information type association in the form of optional
Feedback problem except object feedback problem described in problem；
In the reply interface, the associated reply answer of the object feedback problem is shown in the form of optional
Show.
In the embodiment of the present application, in order to facilitate user wherein one is selected from the associated reply answer of object feedback problem
It is a to be used as matched reply answer, the associated reply answer of object feedback problem can be shown by display interface.Together
When, inaccurate or unreasonable due to Matching Model setting is likely to result in the reply answer that display interface is finally shown and does not conform to
Suitable, the at this moment operation of user for convenience can be by information type, feedback problem, the associated reply answer of object feedback problem
It is shown in display interface simultaneously.
By taking Fig. 2 as an example, information type field can show all preset information types：Download, integral, payment, install,
It is account, other, while target information type " download " being shown in the form of choosing, i.e., " download " is corresponding in information type
Optional icon shown in the form of choosing, by other information type (information type except " download ") with optional shape
Formula is shown that the feedback problem shown in feedback problem field is feedback problem corresponding with the target information type chosen,
That is the corresponding feedback problem of target information type " download "：Failed download, speed of download be slow, low memory, can not find installation kit,
Packet mistake is parsed, while the corresponding optional icon of object feedback problem " failed download " being shown in the form of choosing, it will
Other feedback problems are (anti-except object feedback problem " failed download " in the corresponding feedback problem of target information type " download "
Feedback problem) it is shown in the form of optional, in replying answer field, by the corresponding reply answer of object feedback problem with can
The form of choosing is shown.
Step S304 receives the reply answer that user selects in the reply interface and is answered as matched reply
Case.
In the embodiment of the present application, if it is optional shape to reply the corresponding optional icon of reply answer shown in interface
State, user can click that selection is one of to reply answer, then the corresponding optional icon of the reply answer for clicking selection is by can
State is selected to be switched to selected state, current be the reply answer of selected state is just matched reply answer.Even if user clicks
Select one of reply answer as matched reply answer, as long as in user into before edlin or confirming and reply
Before, user is also an option that other reply answer as matched reply answer.User can click in selection display interface
Any one replys the corresponding optional icon of answer, and the corresponding reply answer of optional icon of current selected state is exactly matched
Reply answer.
It should be noted that replying in the reply answer shown in interface, only there are one reply the corresponding optional icon of answer
Can be the state chosen, the corresponding reply answer of optional icon of selected state is matched reply answer, if user not into
Row selection, then it is exactly matched reply answer to give tacit consent to the reply answer chosen, and the reply answer of acquiescence chosen can be set in advance
It sets.
As another embodiment of the application, the reply answer work for receiving user and being selected in the reply interface
Include for matched reply answer：
Any one information type that user selects from the other information type is received, the information type of selection is made
For target information type, and will be shown in replying interface with the feedback problem of the target information type association；
Any one feedback problem that user selects from the feedback problem that the reply interface is currently shown is received, will be selected
The feedback problem selected, and will be with the associated reply answer of the object feedback problem in replying interface as object feedback problem
Display；
It receives any one that user selects from the reply answer that the reply interface is currently shown and replys answer, and will
The reply answer selected is as matched reply answer.
In the embodiment of the present application, even if in display interface, target information type, the object feedback that will confirm that are asked
Topic shown in the form of choosing, user be also can change target information type, object feedback problem, for example, with
Family thinks that target information type is incorrect, and an information type can be reselected from other information type, is reselected
The corresponding optional icon of information type is just the state chosen, then the information type i.e. target information class that reselect
Type, meanwhile, what feedback problem field corresponded to display is exactly that (current optional icon is selected state to current target information type
Information type) associated feedback problem；Equally, user can also reselect mesh in feedback problem field in the same way
Feedback problem is marked, then after reselecting object feedback problem, replying answer field corresponding can show and reaffirm
The associated reply answer of object feedback problem.
Certainly, in practical application, one that user selects in the reply interface can also be received otherwise
Answer is replied, for example, not changing the target information type in display interface, in this way, it is only necessary to reselect object feedback problem
With matched reply answer, target information type and object feedback problem in display interface can not also be changed, only changed
Become matched reply answer.Certainly, even if user has reselected reply answer as matched reply answer, and can be again
It is secondary that selection is re-started to information type and/or feedback problem, correspondingly, the information type and/or feedback problem that select again
With regard to as target information type and/or object feedback problem.
It should be noted that information type field includes at least one information type, feedback problem field in display interface
Including at least one feedback problem, it includes at least one reply answer to reply answer field.
Step S301 to step S304 has been refined how based on the information matches reply answer to be replied, in step
After S304, can continue to describe according to the step S102 and step S103 of embodiment illustrated in fig. 1 continues editing and processing
With the reply target retro answer.
It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process
Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present application constitutes any limit
It is fixed.
Fig. 4 is a kind of schematic block diagram of terminal device provided by the embodiments of the present application, for convenience of description, is only shown and this
Apply for the relevant part of embodiment.
The terminal device 4 can be the software being built in the existing terminal device such as mobile phone, notebook, computer
The unit of unit, hardware cell or soft or hard combination, can also be used as independent pendant be integrated into the existing such as mobile phone,
In the terminal devices such as notebook, computer, it is also used as independent terminal device and exists.
The terminal device 4 includes：
Matching module 41, at least two information to be replied chosen for obtaining user, and based on first chosen
Information matches to be replied reply answer；
Editor module 42, for receiving user to the editing and processing for replying answer, and by the reply after editing and processing
Answer is as target retro answer；
Module 43 is replied, for after receiving replying instruction, being replied to the corresponding user of information to be replied chosen
The target retro answer.
Optionally, the editor module 42 includes：
Text editing unit 421 is handled the text editing for replying answer for receiving user, the text editing
Processing includes：Shearing is replicated, is pasted, deleting；
And/or
Object is inserted into unit 422, and for receiving user to the object insertion process for replying answer, the object is inserted into
Processing includes：Picture is inserted into, file is inserted into, link is inserted into.
Optionally, the terminal device 4 further includes：
Reminding module 44, for generating prompt message, the prompt message is for prompting the user whether to wait for back to what is chosen
The corresponding user of multiple information replys the target retro answer.
Optionally, the matching module 41 includes：
Target information type matching unit 411, for extracting keyword from first information to be replied chosen, and
It is matched from preset information type according to the keyword and obtains target information type；
Object feedback problem matching unit 412, for according to the keyword in first information to be replied
Context, from the feedback problem of the target information type association matching obtain object feedback problem；
Display unit 413, for the associated reply answer of the object feedback problem to be shown by replying interface,
And user is prompted to select one to reply answer as matched reply answer in the reply interface；
Answer matches unit 414 is replied, answer work is replied for receiving one that user selects in the reply interface
For matched reply answer.
Optionally, the reply interface includes：At least one information type, at least one feedback problem, at least one time
Multiple answer.
Optionally, the display unit 413 includes：
Information type shows subelement, in the reply interface, by the target information type in information type with
The form chosen is shown, other information type is shown in the form of optional, and the other information type is described
Information type except target information type described in preset information type；
Feedback problem shows subelement, in the reply interface, by the object feedback problem in feedback problem with
The form chosen is shown, other feedback problems are shown in the form of optional, other described feedback problems for institute
State the feedback problem except object feedback problem described in the feedback problem of target information type association；
It replys answer and shows subelement, be used in the reply interface, by the associated reply of object feedback problem
Answer is shown in the form of optional.
Optionally, the reply answer matches unit 414 includes：
Target information type confirms subelement, for receiving any one that user selects from the other information type
Information type using the information type selected as target information type, and will be asked with the feedback of the target information type association
Topic is shown in replying interface；
Object feedback Problem Confirmation subelement, for receiving user from the feedback problem that the reply interface is currently shown
Any one feedback problem of selection, using the feedback problem selected as object feedback problem, and will ask with the object feedback
Associated reply answer is inscribed to show in replying interface；
Answer matches subelement is replied, is selected from the reply answer that the reply interface is currently shown for receiving user
Any one reply answer, and using the reply answer selected as matched reply answer.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each work(
Can unit, module division progress for example, in practical application, can be as needed and by above-mentioned function distribution by different
Functional unit, module are completed, i.e., the internal structure of the terminal device are divided into different functional units or module, to complete
All or part of function described above.Each functional unit, module in embodiment can be integrated in a processing unit,
Can also be that each unit physically exists alone, can also be during two or more units be integrated in one unit, above-mentioned collection
At unit both may be used hardware form realize, can also be realized in the form of SFU software functional unit.In addition, each function
Unit, module specific name also only to facilitate mutually distinguish, the protection domain being not intended to limit this application.Above-mentioned dress
Set middle unit, module specific work process, can refer to corresponding processes in the foregoing method embodiment, details are not described herein.
Fig. 5 is the schematic block diagram of another terminal device provided by the embodiments of the present application.As shown in figure 5, the embodiment
Terminal device 5 includes：It one or more processors 50, memory 51 and is stored in the memory 51 and can be at the place
The computer program 52 run on reason device 50.The processor 50 realizes above-mentioned each information when executing the computer program 52
Answering method embodiment in step, such as step S101 to S103 shown in FIG. 1.Alternatively, the processor 50 executes institute
Realize the function of each module/unit in above-mentioned terminal device embodiment when stating computer program 52, for example, module 41 shown in Fig. 4 to
43 function.
Illustratively, the computer program 52 can be divided into one or more module/units, it is one or
Multiple module/units are stored in the memory 51, and are executed by the processor 50, to complete the application.Described one
A or multiple module/units can be the series of computation machine program instruction section that can complete specific function, which is used for
Implementation procedure of the computer program 52 in the terminal device 5 is described.For example, the computer program 52 can be divided
It is cut into matching module, editor module, replys module.
The matching module, at least two information to be replied chosen for obtaining user, and based on first chosen
Item information matches to be replied reply answer；
The editor module, for receive user to it is described reply answer editing and processing, and by after editing and processing return
Multiple answer is as target retro answer；
The reply module, for after receiving replying instruction, being returned to the corresponding user of information to be replied chosen
The multiple target retro answer.
Other modules or unit can refer to the description in embodiment shown in Fig. 4, and details are not described herein.
The terminal device includes but are not limited to processor 50, memory 51.It will be understood by those skilled in the art that figure
5 be only an example of terminal device 5, does not constitute the restriction to terminal device 5, may include more more or less than illustrating
Component, either combine certain components or different components, for example, the terminal device can also include input equipment, it is defeated
Go out equipment, network access equipment, bus etc..
The processor 50 can be central processing unit (Central Processing Unit, CPU), can also be
Other general processors, digital signal processor (Digital Signal Processor, DSP), application-specific integrated circuit
(Application Specific Integrated Circuit, ASIC), ready-made programmable gate array (Field-
Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,
Discrete hardware components etc..General processor can be microprocessor or the processor can also be any conventional processor
Deng.
The memory 51 can be the internal storage unit of the terminal device 5, such as the hard disk of terminal device 5 or interior
It deposits.The memory 51 can also be to be equipped on the External memory equipment of the terminal device 5, such as the terminal device 5
Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card dodge
Deposit card (Flash Card) etc..Further, the memory 51 can also both include the storage inside list of the terminal device 5
Member also includes External memory equipment.The memory 51 is for storing needed for the computer program and the terminal device
Other programs and data.The memory 51 can be also used for temporarily storing the data that has exported or will export.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in detail or remembers in some embodiment
The part of load may refer to the associated description of other embodiments.
Those of ordinary skill in the art may realize that lists described in conjunction with the examples disclosed in the embodiments of the present disclosure
Member and algorithm steps can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actually
It is implemented in hardware or software, depends on the specific application and design constraint of technical solution.Professional technician
Each specific application can be used different methods to achieve the described function, but this realization is it is not considered that exceed
Scope of the present application.
In embodiment provided herein, it should be understood that disclosed terminal device and method can pass through it
Its mode is realized.For example, terminal device embodiment described above is only schematical, for example, the module or list
Member division, only a kind of division of logic function, formula that in actual implementation, there may be another division manner, such as multiple units or
Component can be combined or can be integrated into another system, or some features can be ignored or not executed.Another point is shown
The mutual coupling or direct-coupling or communication connection shown or discussed can be by some interfaces, between device or unit
Coupling or communication connection are connect, can be electrical, machinery or other forms.
The unit illustrated as separating component may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, you can be located at a place, or may be distributed over multiple
In network element.Some or all of unit therein can be selected according to the actual needs to realize the mesh of this embodiment scheme
's.
In addition, each functional unit in each embodiment of the application can be integrated in a processing unit, it can also
It is that each unit physically exists alone, it can also be during two or more units be integrated in one unit.Above-mentioned integrated list
The form that hardware had both may be used in member is realized, can also be realized in the form of SFU software functional unit.
If the integrated module/unit be realized in the form of SFU software functional unit and as independent product sale or
In use, can be stored in a computer read/write memory medium.Based on this understanding, the application realizes above-mentioned implementation
All or part of flow in example method, can also instruct relevant hardware to complete, the meter by computer program
Calculation machine program can be stored in a computer readable storage medium, the computer program when being executed by processor, it can be achieved that on
The step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generation
Code can be source code form, object identification code form, executable file or certain intermediate forms etc..The computer-readable medium
May include：Any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic of the computer program code can be carried
Dish, CD, computer storage, read-only memory (ROM, Read-Only Memory), random access memory (RAM,
Random Access Memory), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that described
The content that computer-readable medium includes can carry out increasing appropriate according to legislation in jurisdiction and the requirement of patent practice
Subtract, such as in certain jurisdictions, according to legislation and patent practice, computer-readable medium do not include be electric carrier signal and
Telecommunication signal.
Embodiment described above is only to illustrate the technical solution of the application, rather than its limitations；Although with reference to aforementioned reality
Example is applied the application is described in detail, it will be understood by those of ordinary skill in the art that：It still can be to aforementioned each
Technical solution recorded in embodiment is modified or equivalent replacement of some of the technical features；And these are changed
Or replace, the spirit and scope of each embodiment technical solution of the application that it does not separate the essence of the corresponding technical solution should all
Within the protection domain of the application.
Claims (10)
1. a kind of answering method of information, which is characterized in that including：
At least two information to be replied that user chooses are obtained, and answer is replied based on the information matches to be replied；
It receives user and replys the editing and processing of answer to described, and the reply answer after editing and processing is answered as target retro
Case；
After receiving replying instruction, the target retro answer is replied to the corresponding user of information to be replied chosen.
2. the answering method of information as described in claim 1, which is characterized in that described to receive user to the reply answer
Editing and processing includes：
It receives user to handle the text editing for replying answer, the text editing processing includes：Shear, replicate, pasting,
It deletes；
And/or
User is received to the object insertion process for replying answer, the object insertion process includes：Picture is inserted into, file is inserted
Enter, link insertion.
3. the answering method of information as described in claim 1, which is characterized in that the information-reply institute to be replied chosen
Before stating target retro answer, further include：
Prompt message is generated, the prompt message is used to prompt the user whether to return to the corresponding user of information to be replied chosen
The multiple target retro answer.
4. the answering method of information as described in any one of claims 1 to 3, which is characterized in that described to wait replying based on described
Information matches reply answer include：
Keyword is extracted from first information to be replied chosen, and according to the keyword from preset information type
Matching obtains target information type；
According to context of the keyword in first information to be replied, from the anti-of the target information type association
Matching obtains object feedback problem in feedback problem；
The associated reply answer of the object feedback problem is shown by replying interface, and prompts user in the reply
One is selected to reply answer as matched reply answer in interface；
It receives one that user selects in the reply interface and replys answer as matched reply answer.
5. the answering method of information as claimed in claim 4, which is characterized in that the reply interface includes：At least one letter
Cease type, at least one feedback problem, at least one reply answer.
6. the answering method of feedback opinion as claimed in claim 5, which is characterized in that described to close the object feedback problem
The reply answer of connection carries out display by reply interface：
In the reply interface, the target information type in information type is shown in the form of choosing, other are believed
Breath type is shown that the other information type is target information described in the preset information type in the form of optional
Information type except type；
In the reply interface, the object feedback problem in feedback problem is shown in the form of choosing, other are anti-
Feedback problem is shown that other described feedback problems are the feedback problem with the target information type association in the form of optional
Described in feedback problem except object feedback problem；
In the reply interface, the associated reply answer of the object feedback problem is shown in the form of optional.
7. the answering method of feedback opinion as claimed in claim 6, which is characterized in that the reception user is in reply circle
One selected in face replys answer：
Any one information type that user selects from the other information type is received, using the information type selected as mesh
Information type is marked, and will be shown in replying interface with the feedback problem of the target information type association；
Any one feedback problem that user selects from the feedback problem that the reply interface is currently shown is received, by selection
Feedback problem will be shown with the associated reply answer of the object feedback problem in replying interface as object feedback problem
Show；
It receives any one that user selects from the reply answer that the reply interface is currently shown and replys answer, and will selection
Reply answer as matched reply answer.
8. a kind of terminal device, which is characterized in that including：
Matching module, at least two information to be replied chosen for obtaining user, and wait replying based on first chosen
Information matches reply answer；
Editor module is made for receiving user to the editing and processing for replying answer, and by the reply answer after editing and processing
For target retro answer；
Module is replied, for after receiving replying instruction, the mesh to be replied to the corresponding user of information to be replied chosen
Mark replys answer.
9. a kind of terminal device, including memory, processor and it is stored in the memory and can be on the processor
The computer program of operation, which is characterized in that the processor realizes such as claim 1 to 7 when executing the computer program
The step of any one the method.
10. a kind of computer readable storage medium, which is characterized in that the computer-readable recording medium storage has computer journey
Sequence realizes the step such as any one of claim 1 to 7 the method when the computer program is executed by one or more processors
Suddenly.
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|---|---|---|---|
| CN201810269315.4A CN108509582B (en) | 2018-03-29 | 2018-03-29 | Information reply method, terminal equipment and computer readable storage medium |
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|---|---|---|---|
| CN201810269315.4A CN108509582B (en) | 2018-03-29 | 2018-03-29 | Information reply method, terminal equipment and computer readable storage medium |
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