CN108259319B - Unread information reminding method and device - Google Patents
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- CN108259319B CN108259319B CN201810023929.4A CN201810023929A CN108259319B CN 108259319 B CN108259319 B CN 108259319B CN 201810023929 A CN201810023929 A CN 201810023929A CN 108259319 B CN108259319 B CN 108259319B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
- H04W4/14—Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
Abstract
The invention provides an unread message reminding method and device, wherein the unread message reminding method comprises the following steps: judging whether an unread message exists or not; when the unread message is judged to exist, sending a short message prompt to a target object according to a preset unread message prompt strategy, wherein the short message prompt contains related information of an unread message sender; the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message. The unread message reminding method provided by the invention not only can solve the problem that a receiver cannot be effectively reminded when the message is unread, but also can remind in a corresponding mode according to the conversation scene of the unread message.
Description
Technical Field
The invention relates to the technical field of computers, in particular to an unread message reminding method and device.
Background
In the process of instant messaging application, although the network situation is well guaranteed, the situation that a receiver does not read messages for a long time due to the reasons of poor network, no attention, undeliverable push and the like still often occurs, and the current instant messaging application often does not process the situation or uniformly reminds once a day to wake up.
In the prior art, if the user does not remind, the user can miss important messages for a long time; in a daily unified reminding mode, a user cannot know effective information such as who finds him, and cannot flexibly customize the reminding requirement under different scenes, some scenes have high requirements on instantaneity and reach (such as inquiry of customers, which means business opportunities mean subsequent transactions), and some scenes have low requirements on instantaneity (such as communication between colleagues).
Disclosure of Invention
Aiming at the defects in the prior art, the invention provides an unread message reminding method and device, which can not only solve the problem that a receiver cannot be effectively reminded when the message is unread, but also remind a receiver in a corresponding mode according to the conversation scene of the unread message.
In order to achieve the purpose, the invention provides the following technical scheme:
in a first aspect, the present invention provides an unread message notification method, including:
judging whether an unread message exists or not;
when the unread message is judged to exist, sending a short message prompt to a target object according to a preset unread message prompt strategy, wherein the short message prompt contains related information of an unread message sender;
the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message.
Further, the sending of the short message prompt to the target object according to the preset unread message prompt policy includes:
if the conversation scene of the unread message is a first conversation scene, judging whether a first short message reminding triggering condition is met, if so, judging whether a first previous condition is met, if so, judging whether a first short message reminding frequency limiting condition is met, and if so, sending a first reminding short message to a first target object;
if the conversation scene of the unread message is a second conversation scene, whether a second short message reminding triggering condition is met or not is judged, if yes, whether a second previous condition is met or not is judged, if yes, whether a second short message reminding frequency limiting condition is met or not is judged, and if yes, a second reminding short message is sent to a second target object.
Further, the first dialog scene is a dialog scene with a higher priority, and the second dialog scene is a dialog scene with a lower priority;
the first short message reminding triggering condition means that the unread message is not read by the first target object within a first preset time period after the unread message is sent by an unread message sender;
the first above condition means that the unread message sender does not receive the message of the first target object within a second preset time period before sending the unread message;
the first short message reminding frequency limiting condition is that at most one short message reminding is carried out in a first specified time for the same session between the unread message sender and the first target object;
the second short message reminding triggering condition means that the unread message is not read by the second target object within a third preset time period after the unread message is sent by the unread message sender;
the second above condition means that the unread message sender does not receive the message of the second target object within a fourth preset time period before sending the unread message;
the second short message reminding frequency limiting condition is that at most one short message reminding is carried out in a second specified time for the same session between the unread message sender and the second target object;
the length of the first preset time period is less than that of the third preset time period; the length of the second preset time period is less than that of the fourth preset time period; the first specified duration is less than the second specified duration.
Further, the first conversation scene is a conversation scene between an operator and a client, and the second conversation scene is a conversation scene between the operator and a co-worker;
correspondingly, for the first dialogue scene, the unread message sender is a client, and the first target object is a service person;
correspondingly, for the second dialogue scenario, the unread message sender is an operator, and the second target object is a colleague of the operator.
Further, the first conversation scene is a conversation scene between the staff and the leader, and the second conversation scene is a conversation scene between the staff and the co-workers;
correspondingly, for the first dialogue scene, the unread message sender is a leader, and the first target object is an employee;
correspondingly, for the second dialogue scenario, the unread message sender is an employee, and the second target object is a colleague of the employee.
Furthermore, the first reminding short message comprises first reminding information for reminding the first target object to reply the message to the unread message sender as soon as possible; the second reminding short message comprises second reminding information for reminding the second target object to reply the message to the unread message sender as soon as possible.
In a second aspect, the present invention further provides an unread message notification apparatus, including:
the judging module is used for judging whether the unread message exists or not;
the reminding module is used for sending a short message reminding to a target object according to a preset unread message reminding strategy when the judging module judges that the unread message exists, wherein the short message reminding comprises related information of an unread message sender;
the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message.
Further, the reminding module is specifically configured to:
if the conversation scene of the unread message is a first conversation scene, judging whether a first short message reminding triggering condition is met, if so, judging whether a first previous condition is met, if so, judging whether a first short message reminding frequency limiting condition is met, and if so, sending a first reminding short message to a first target object;
if the conversation scene of the unread message is a second conversation scene, whether a second short message reminding triggering condition is met or not is judged, if yes, whether a second previous condition is met or not is judged, if yes, whether a second short message reminding frequency limiting condition is met or not is judged, and if yes, a second reminding short message is sent to a second target object.
Further, the first dialog scene is a dialog scene with a higher priority, and the second dialog scene is a dialog scene with a lower priority;
the first short message reminding triggering condition means that the unread message is not read by the first target object within a first preset time period after the unread message is sent by an unread message sender;
the first above condition means that the unread message sender does not receive the message of the first target object within a second preset time period before sending the unread message;
the first short message reminding frequency limiting condition is that at most one short message reminding is carried out in a first specified time for the same session between the unread message sender and the first target object;
the second short message reminding triggering condition means that the unread message is not read by the second target object within a third preset time period after the unread message is sent by the unread message sender;
the second above condition means that the unread message sender does not receive the message of the second target object within a fourth preset time period before sending the unread message;
the second short message reminding frequency limiting condition is that at most one short message reminding is carried out in a second specified time for the same session between the unread message sender and the second target object;
the length of the first preset time period is less than that of the third preset time period; the length of the second preset time period is less than that of the fourth preset time period; the first specified duration is less than the second specified duration.
Further, the first conversation scene is a conversation scene between an operator and a client, and the second conversation scene is a conversation scene between the operator and a co-worker;
correspondingly, for the first dialogue scene, the unread message sender is a client, and the first target object is a service person;
correspondingly, for the second dialogue scenario, the unread message sender is an operator, and the second target object is a colleague of the operator.
According to the technical scheme, the unread message reminding method provided by the invention comprises the steps of firstly judging whether unread messages exist or not, and sending a short message reminding to a target object according to a preset unread message reminding strategy when the unread messages exist, wherein the short message reminding comprises related information of an unread message sender; the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message. The unread message reminding method provided by the invention not only can solve the problem that a receiver cannot be effectively reminded when the message is unread, but also can remind in a corresponding mode according to the conversation scene of the unread message.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to these drawings without creative efforts.
Fig. 1 is a flowchart of an unread message alert method according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of an unread message notification apparatus according to another embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
An embodiment of the present invention provides an unread message notification method, referring to fig. 1, the method includes the following steps:
step 101: it is determined whether an unread message exists.
Step 102: when the unread message is judged to exist, sending a short message prompt to a target object according to a preset unread message prompt strategy, wherein the short message prompt contains related information of an unread message sender; the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message.
According to the technical scheme, the unread message reminding method provided by the embodiment comprises the steps of firstly judging whether unread messages exist or not, and sending a short message reminding to a target object according to a preset unread message reminding strategy when the unread messages exist, wherein the short message reminding comprises related information of an unread message sender; the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message. The unread message reminding method provided by the embodiment can solve the problem that a receiver cannot be effectively reminded when the message is unread, and can remind in a corresponding mode according to the conversation scene of the unread message.
In a preferred embodiment, the step 102 is specifically implemented as follows:
if the conversation scene of the unread message is a first conversation scene, judging whether a first short message reminding triggering condition is met, if so, judging whether a first previous condition is met, if so, judging whether a first short message reminding frequency limiting condition is met, and if so, sending a first reminding short message to a first target object;
if the conversation scene of the unread message is a second conversation scene, whether a second short message reminding triggering condition is met or not is judged, if yes, whether a second previous condition is met or not is judged, if yes, whether a second short message reminding frequency limiting condition is met or not is judged, and if yes, a second reminding short message is sent to a second target object.
In a preferred embodiment, the priority of the first dialog scenario is greater than that of the second dialog scenario, that is, the first dialog scenario is a dialog scenario with a higher priority, and the second dialog scenario is a dialog scenario with a lower priority;
correspondingly, the first short message reminding triggering condition means that the unread message is not read by the first target object within a first preset time period after the unread message is sent by the unread message sender;
the first above condition means that the unread message sender does not receive the message of the first target object within a second preset time period before sending the unread message;
the first short message reminding frequency limiting condition is that at most one short message reminding is carried out in a first specified time for the same session between the unread message sender and the first target object;
the second short message reminding triggering condition means that the unread message is not read by the second target object within a third preset time period after the unread message is sent by the unread message sender;
the second above condition means that the unread message sender does not receive the message of the second target object within a fourth preset time period before sending the unread message;
the second short message reminding frequency limiting condition is that at most one short message reminding is carried out in a second specified time for the same session between the unread message sender and the second target object;
correspondingly, the length of the first preset time period is less than that of the third preset time period; the length of the second preset time period is less than that of the fourth preset time period; the first specified duration is less than the second specified duration. For example, the first preset time period is 1-5 minutes, and the second preset time period is 5-15 minutes; the third preset time period is 10-20 minutes, and the fourth preset time period is 30-90 minutes; the first specified time is 30 minutes to 2 hours, and the second specified time is 12 to 24 hours.
In a preferred embodiment, referring to table 1 below, the first conversation scenario is a conversation scenario between an operator and a client, and the second conversation scenario is a conversation scenario between the operator and a colleague; correspondingly, for the first dialogue scene, the unread message sender is a client, and the first target object is a service person; for the second dialogue scenario, the unread message sender is a salesman, and the second target object is a colleague of the salesman. As shown in table 1, in the present embodiment, the first preset time period is
TABLE 1
Moreover, it is understood that the first conversation scenario may also be a conversation scenario between an employee and a leader, and the second conversation scenario is a conversation scenario between an employee and a co-worker;
correspondingly, for the first dialogue scene, the unread message sender is a leader, and the first target object is an employee; for the second dialogue scene, the unread message sender is an employee, and the second target object is a colleague of the employee.
In a preferred embodiment, referring to table 1 above, the first reminding message includes first reminding information for prompting the first target object to reply to the unread message sender as soon as possible; the second reminding short message comprises second reminding information for reminding the second target object to reply the message to the unread message sender as soon as possible. In addition, in order to facilitate the reminded person to check corresponding unread messages in time, the reminding short message can also provide corresponding websites, and the reminded person can log in corresponding websites or webpages in time by clicking the websites in the short message, so that the messages can be checked and replied in time.
As can be seen from the above description, the unread message notification method provided by this embodiment solves the problem of applicability of unread notification in different dialog scenarios through a flexible and combinable rule strategy, so that the unread message notification method can meet the notification requirements in different dialog scenarios. According to the unread message reminding method provided by the embodiment, message reminding is performed according to the preset unread message reminding strategy, so that the timeliness of the reply of the client consultation is effectively improved under the conditions of poor network and application failure, and the user experience of a message receiver is improved; in addition, in the process of internal popularization of the instant messaging application enterprise, users can be effectively awakened through the strategy, and great contribution is made to the popularization of products in the enterprise. Moreover, the configuration cost of the new strategy can be successfully reduced and the development on-line progress can be accelerated through the abstract strategy rule model.
Based on the same inventive concept, another embodiment of the present invention provides an unread message notification apparatus, referring to fig. 2, which is characterized by comprising: judge module 21 and warning module 22, wherein:
a judging module 21, configured to judge whether an unread message exists;
the reminding module 22 is configured to send a short message reminder to the target object according to a preset unread message reminding strategy when the judging module judges that the unread message exists, where the short message reminder includes related information of an unread message sender;
the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message.
In a preferred embodiment, the reminding module 22 is specifically configured to:
if the conversation scene of the unread message is a first conversation scene, judging whether a first short message reminding triggering condition is met, if so, judging whether a first previous condition is met, if so, judging whether a first short message reminding frequency limiting condition is met, and if so, sending a first reminding short message to a first target object;
if the conversation scene of the unread message is a second conversation scene, whether a second short message reminding triggering condition is met or not is judged, if yes, whether a second previous condition is met or not is judged, if yes, whether a second short message reminding frequency limiting condition is met or not is judged, and if yes, a second reminding short message is sent to a second target object.
In a preferred embodiment, the first dialog scenario is a dialog scenario with a higher priority, and the second dialog scenario is a dialog scenario with a lower priority;
the first short message reminding triggering condition means that the unread message is not read by the first target object within a first preset time period after the unread message is sent by an unread message sender;
the first above condition means that the unread message sender does not receive the message of the first target object within a second preset time period before sending the unread message;
the first short message reminding frequency limiting condition is that at most one short message reminding is carried out in a first specified time for the same session between the unread message sender and the first target object;
the second short message reminding triggering condition means that the unread message is not read by the second target object within a third preset time period after the unread message is sent by the unread message sender;
the second above condition means that the unread message sender does not receive the message of the second target object within a fourth preset time period before sending the unread message;
the second short message reminding frequency limiting condition is that at most one short message reminding is carried out in a second specified time for the same session between the unread message sender and the second target object;
the length of the first preset time period is less than that of the third preset time period; the length of the second preset time period is less than that of the fourth preset time period; the first specified duration is less than the second specified duration.
In a preferred embodiment, the first conversation scenario is a conversation scenario between an operator and a client, and the second conversation scenario is a conversation scenario between the operator and a colleague;
correspondingly, for the first dialogue scene, the unread message sender is a client, and the first target object is a service person;
correspondingly, for the second dialogue scenario, the unread message sender is an operator, and the second target object is a colleague of the operator.
The unread message reminding device provided by the embodiment of the invention can be used for executing the unread message reminding method described in the embodiment, the working principle and the beneficial effect are similar, and the detailed description is omitted here.
The above examples are only for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (6)
1. An unread message reminding method is characterized by comprising the following steps:
judging whether an unread message exists or not;
when the unread message is judged to exist, sending a short message prompt to a target object according to a preset unread message prompt strategy, wherein the short message prompt contains related information of an unread message sender;
the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message;
the sending of the short message prompt to the target object according to the preset unread message prompt strategy includes:
if the conversation scene of the unread message is a first conversation scene, judging whether a first short message reminding triggering condition is met, if so, judging whether a first previous condition is met, if so, judging whether a first short message reminding frequency limiting condition is met, and if so, sending a first reminding short message to a first target object;
if the conversation scene of the unread message is a second conversation scene, judging whether a second short message reminding triggering condition is met, if so, judging whether a second previous condition is met, if so, judging whether a second short message reminding frequency limiting condition is met, and if so, sending a second reminding short message to a second target object;
the first conversation scene is a conversation scene with a higher priority, and the second conversation scene is a conversation scene with a lower priority;
the first short message reminding triggering condition means that the unread message is not read by the first target object within a first preset time period after the unread message is sent by an unread message sender;
the first above condition means that the unread message sender does not receive the message of the first target object within a second preset time period before sending the unread message;
the first short message reminding frequency limiting condition is that at most one short message reminding is carried out in a first specified time for the same session between the unread message sender and the first target object;
the second short message reminding triggering condition means that the unread message is not read by the second target object within a third preset time period after the unread message is sent by the unread message sender;
the second above condition means that the unread message sender does not receive the message of the second target object within a fourth preset time period before sending the unread message;
the second short message reminding frequency limiting condition is that at most one short message reminding is carried out in a second specified time for the same session between the unread message sender and the second target object;
the length of the first preset time period is less than that of the third preset time period; the length of the second preset time period is less than that of the fourth preset time period; the first specified duration is less than the second specified duration.
2. The method of claim 1, wherein the first conversation scenario is a conversation scenario between an operator and a customer, and the second conversation scenario is a conversation scenario between an operator and a co-worker;
correspondingly, for the first dialogue scene, the unread message sender is a client, and the first target object is a service person;
correspondingly, for the second dialogue scenario, the unread message sender is an operator, and the second target object is a colleague of the operator.
3. The method of claim 1, wherein the first conversation scenario is a conversation scenario between an employee and a leader, and the second conversation scenario is a conversation scenario between an employee and a co-worker;
correspondingly, for the first dialogue scene, the unread message sender is a leader, and the first target object is an employee;
correspondingly, for the second dialogue scenario, the unread message sender is an employee, and the second target object is a colleague of the employee.
4. The method according to any one of claims 1 to 3, wherein the first reminding short message comprises first reminding information for prompting the first target object to reply the message to the unread message sender as soon as possible; the second reminding short message comprises second reminding information for reminding the second target object to reply the message to the unread message sender as soon as possible.
5. An unread message alert device, comprising:
the judging module is used for judging whether the unread message exists or not;
the reminding module is used for sending a short message reminding to a target object according to a preset unread message reminding strategy when the judging module judges that the unread message exists, wherein the short message reminding comprises related information of an unread message sender;
the preset unread message reminding strategy is a strategy determined according to a conversation scene of the unread message;
wherein, the reminding module is specifically used for:
if the conversation scene of the unread message is a first conversation scene, judging whether a first short message reminding triggering condition is met, if so, judging whether a first previous condition is met, if so, judging whether a first short message reminding frequency limiting condition is met, and if so, sending a first reminding short message to a first target object;
if the conversation scene of the unread message is a second conversation scene, judging whether a second short message reminding triggering condition is met, if so, judging whether a second previous condition is met, if so, judging whether a second short message reminding frequency limiting condition is met, and if so, sending a second reminding short message to a second target object;
the first conversation scene is a conversation scene with a higher priority, and the second conversation scene is a conversation scene with a lower priority;
the first short message reminding triggering condition means that the unread message is not read by the first target object within a first preset time period after the unread message is sent by an unread message sender;
the first above condition means that the unread message sender does not receive the message of the first target object within a second preset time period before sending the unread message;
the first short message reminding frequency limiting condition is that at most one short message reminding is carried out in a first specified time for the same session between the unread message sender and the first target object;
the second short message reminding triggering condition means that the unread message is not read by the second target object within a third preset time period after the unread message is sent by the unread message sender;
the second above condition means that the unread message sender does not receive the message of the second target object within a fourth preset time period before sending the unread message;
the second short message reminding frequency limiting condition is that at most one short message reminding is carried out in a second specified time for the same session between the unread message sender and the second target object;
the length of the first preset time period is less than that of the third preset time period; the length of the second preset time period is less than that of the fourth preset time period; the first specified duration is less than the second specified duration.
6. The apparatus of claim 5, wherein the first conversation scenario is a conversation scenario between an operator and a customer, and the second conversation scenario is a conversation scenario between an operator and a co-worker;
correspondingly, for the first dialogue scene, the unread message sender is a client, and the first target object is a service person;
correspondingly, for the second dialogue scenario, the unread message sender is an operator, and the second target object is a colleague of the operator.
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| CN114900803A (en) * | 2022-05-31 | 2022-08-12 | 深圳市智信科技有限公司 | Distributed short message verification message sending method based on computer cloud platform |
| CN115102919A (en) * | 2022-06-28 | 2022-09-23 | 中国工商银行股份有限公司 | Message reminding method and device, computer readable storage medium and electronic equipment |
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