CN108234783A - A kind of method and device of IVR speech plays - Google Patents
A kind of method and device of IVR speech plays Download PDFInfo
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- CN108234783A CN108234783A CN201711254734.2A CN201711254734A CN108234783A CN 108234783 A CN108234783 A CN 108234783A CN 201711254734 A CN201711254734 A CN 201711254734A CN 108234783 A CN108234783 A CN 108234783A
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- playback task
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53366—Message disposing or creating aspects
- H04M3/53375—Message broadcasting
Abstract
The present invention relates to voice communication technology field, in particular to a kind of method and device of IVR speech plays.The method of the IVR speech plays includes：Playback task configuration file is generated according to playback task；Playback task corresponding with the playback task ID number is read from the configuration file according to playback task ID number；The playback task read is parsed, is placed in mapping table by the playback task definition being resolved to and corresponding playback task ID number maps mutually, and by the playback task definition being resolved to and corresponding playback task ID number.This method can be used for IVR speech plays, configuration flexibly, management it is convenient, playback task can be decoupled from code it is independent, can also the voice document that plays of flexible combination needs.
Description
Technical field
The present invention relates to voice communication technology field, in particular to a kind of method and device of IVR speech plays.
Background technology
Voice broadcast is basic in IVR (Interactive Voice Response, i.e. interactive voice response) system
One of function is the important means interacted with user.Existing IVR voice broadcasting modes are hard by carrying out in a program
The absolute path to determine voice document is encoded, then finds voice document according to the absolute path, and bottom board is called to carry
The interface of confession carries out speech play.
This speech play mode for carrying out hard coded in a program is difficult to be multiplexed, is not easy to extend, is configured not there are voice
The defects of flexible, it is difficult to deal with the demand for needing to play real-time date-time or the digital value in variation in system；In addition, work as
It need to be embodied directly in program code when having the modification or increase of voice document, this can lead to system code expansion, coupling
Increase, great challenge is brought to system administration.
Invention content
In order to solve the above technical problem, the present invention provides a kind of method and device of IVR speech plays, this method can be used
In IVR speech plays, configuration flexibly, management it is convenient, playback task can be decoupled from code it is independent, can also spirit
Combination living needs the voice document played.
The present invention provides following technical solution：
On the one hand, a kind of method of IVR speech plays in the embodiment of the present invention is provided, is included the following steps：
Playback task configuration file is generated according to playback task；It is comprising one or more in the playback task configuration file
Playback task, and every playback task has corresponding playback task ID number；
Playback task corresponding with the playback task ID number is read from the configuration file according to playback task ID number；
The playback task read is parsed, the playback task definition being resolved to is set each other off with corresponding playback task ID number
It penetrates, and the playback task definition being resolved to and corresponding playback task ID number is placed in mapping table；In the playback task
Appearance includes playback task ID number, voice class corresponding with the playback task ID number and the playback task ID number and voice class
Corresponding voice document routing information.
Preferably, the method for the IVR speech plays, further includes：
According to the playback task ID number, voice class corresponding with the playback task ID number is obtained in the mapping table
Not；
According to the voice class that user selects, obtained and the playback task ID number and voice class pair in the mapping table
The voice document routing information answered；
According to voice document routing information, corresponding voice document is obtained, and institute's voice file is put into order
In speech play list；
The played in order institute voice file of voice document in the speech play list.
Preferably, the method for the IVR speech plays, wherein, it is described to obtain voice corresponding with the playback task ID number
Before classification, further include：The selection operation of user is responded, determines playback task ID number.
Further, it is described obtain corresponding with the playback task ID number and voice class voice document routing information it
Before, it further includes：Play voice class corresponding with the playback task ID number.
IVR speech plays method, wherein, after the broadcasting institute voice file, further include：Delete institute's predicate
Institute's voice file in sound playlist.
On the other hand, a kind of device of IVR speech plays is also provided in the embodiment of the present invention, including：
Generation module, for generating playback task configuration file according to playback task；In the playback task configuration file
Comprising one or more of playback tasks, and every playback task has corresponding playback task ID number；
Read module, it is corresponding with the playback task ID number for being read from the configuration file according to playback task ID number
Playback task；
Parsing module, for parsing the playback task read, by the playback task definition being resolved to and corresponding playback
Task ID number maps mutually, and the playback task definition being resolved to and corresponding playback task ID number are placed in mapping table；Institute
It states playback task definition and includes playback task ID number, voice class corresponding with the playback task ID number and the playback task ID
Number and the corresponding voice document routing information of voice class.
Preferably, the device of the IVR speech plays, further includes：
First acquisition module, for according to the playback task ID number, being obtained and the playback task in the mapping table
The corresponding voice class of ID number；
Second acquisition module for the voice class selected according to user, is obtained in the mapping table and is appointed with the playback
ID number of being engaged in and the corresponding voice document routing information of voice class；
Third acquisition module, for according to voice document routing information, obtaining corresponding voice document, and by the voice
File is put into order in speech play list；
Playing module, for the played in order institute voice file of the voice document in the speech play list.
Preferably, the device of the IVR speech plays, further includes：Respond module is appointed for the acquisition with the playback
Before the corresponding voice class of ID number of being engaged in, the selection operation of user is responded, determines playback task ID number.
The device of the IVR speech plays, wherein, the playing module is additionally operable to the acquisition and the playback task ID
Number and the corresponding voice document routing information of voice class before, play corresponding with playback task ID number voice class.
Further, the device of the IVR speech plays, further includes：Removing module plays the voice for described
After file, institute's voice file in the speech play list is deleted.
Compared with prior art, the embodiment of the present invention has at least the following advantages：IVR voices in the embodiment of the present invention are broadcast
The method put, does not need to carry out hard coded in a program, to determine the absolute path of voice document, only to need playback task
ID number is put in a program.When executing a program, it directly can in the mapping table be found according to playback task ID number accordingly
Playback task ID number, with the corresponding voice class of playback task ID number, corresponding with the playback task ID number and voice class
Voice document routing information etc..This method configuration is flexible, management is convenient, can decouple independently to go out from code by playback task
Come, can also the voice document that plays of flexible combination needs, can quickly and easily be inquired by playback task ID and playback is appointed
It is engaged in the information such as corresponding voice class；This method also has high scalability, when need to change the semantic task of broadcasting, can directly repair
Change playback task configuration file, be embodied in code without that will change；This method also has high durability, can deal with
The demand for playing real-time date-time or the digital value in variation is needed in system.
Description of the drawings
It, below will be to the present invention or the prior art in order to illustrate more clearly of the present invention or technical solution of the prior art
Attached drawing is briefly described needed in description, it should be apparent that, the accompanying drawings in the following description is only the present invention's
Some embodiments, for those of ordinary skill in the art, without having to pay creative labor, can also basis
These attached drawings obtain other attached drawings.
Fig. 1 is the flow chart of the method for the IVR speech plays in one embodiment of the present invention.
Fig. 2 is the partial process view in another preferred embodiment of the method based on IVR speech plays shown in FIG. 1.
Fig. 3 is the structure diagram of the device of the IVR speech plays in one embodiment of the present invention.
Fig. 4 is the structure diagram of the device of the IVR speech plays in another preferred embodiment of the present invention.
Specific embodiment
Below in conjunction with the attached drawing in the present invention, technical scheme of the present invention is clearly and completely described, it is clear that
Described embodiment is part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, originally
Field those of ordinary skill all other embodiments obtained without making creative work, belong to the present invention
The range of protection.
" first ", " second " in the embodiment of the present invention, " third ", only discriminatively call certain features,
This has no otherwise restriction in order to facilitate setting is understood.
The method of IVR speech plays as shown in Figure 1, includes the following steps：
S101：Playback task configuration file is generated according to playback task；One is included in the playback task configuration file
Or a plurality of playback task, and every playback task has corresponding playback task ID number.
The playback task, it is usually related with the service for needing to provide, it is to need to provide which type of service is just set
Which type of playback task.Such as：If desired weather forecast is provided, playback task can include date-time and date-time
Corresponding weather condition, is specifically as follows：On September 29th, 2017, Kweiyang weather is fine；On September 30th, 2017, Beijing weather is fine.
If desired news information is provided, playback task can include date-time, news information corresponding with date-time, specifically can be with
For：On September 29th, 2017, star Xiao Wang and Xiao Li get married.If desired periodicals and magazines is provided, predefined content can include day
Time phase, periodicals and magazines content corresponding with date-time；If desired joke cross-talk is provided, predefined content can include specific
Joke cross-talk content；If desired chatroom is provided, predefined content can include instant chat content, be specifically as follows：
I likes eating dumpling, youEtc..
The playback task that the playback task configuration file includes generally includes the playback task ID of the playback task
Number, voice class corresponding with the playback task ID number, voice document road corresponding with the playback task ID number and voice class
Diameter information etc..Such as：Playback task ID number is 1239, has Chinese, Uighur, English for 1239 corresponding voice class with ID number
Language, the voice document routing information that with ID number be 1239 and voice class is Chinese is x, and with ID number be 1239 and voice class is
The voice document routing information of Uighur be y, the voice document routing information that with ID number be 1239 and voice class is English
For z.
Playback task ID number is the identity recognition number of playback task.
S102：Playback corresponding with the playback task ID number is read according to playback task ID number from the configuration file to appoint
Business.
When reading playback task, the playback task ID number is typically first read, then, according to the playback task ID number from institute
It states and playback task definition corresponding with the playback task ID number is read in configuration file.
S103：The playback task read is parsed, by the playback task definition being resolved to and corresponding playback task ID number
Maps mutually, and the playback task definition being resolved to and corresponding playback task ID number are placed in mapping table；The playback is appointed
Content of being engaged in includes playback task ID number, voice class corresponding with the playback task ID number and the playback task ID number and voice
The corresponding voice document routing information of classification.
Certainly, the playback task definition can also include other information.It is described by the playback task definition being resolved to and
Corresponding playback task ID number is placed in mapping table, subsequently can in the mapping table be found according to playback task ID number accordingly
Playback task definition, in order to be reported.
The method of IVR speech plays in the embodiment of the present invention does not need to carry out hard coded in a program to determine voice
The absolute path of file only needs playback task ID number being placed in program.It when executing a program, can be according to putting
Sound task ID number directly finds corresponding playback task ID number, voice class corresponding with the playback task ID number in the mapping table
Not, voice document routing information corresponding with the playback task ID number and voice class etc..This method configuration is flexible, manager
Just, playback task can be decoupled from code it is independent, can also the voice document that plays of flexible combination needs, by putting
Sound task ID can quickly and easily inquire the information such as voice class corresponding with playback task；This method also has high extension
Property, when need to change the semantic task of broadcasting, playback task configuration file can be directly changed, generation is embodied in without that will change
In code；This method also has high durability, and can deal with needs to play the number in real-time date-time or variation in system
The demand of word value.
Based on the method for IVR speech plays shown in FIG. 1, as shown in Fig. 2, it is further included：
S104：According to the playback task ID number, language corresponding with the playback task ID number is obtained in the mapping table
Sound classification.
It, can be by dialing relevant number when user wants to listen to related voice information or voice-enabled chat by IVR
Code starts corresponding program.Playback task ID number in program can be obtained first and the playback task ID in mapping table
Number corresponding voice class.
The voice class can include Chinese, Uighur, English, Tibetan language etc..
S105：According to the voice class that user selects, obtained and the playback task ID number and voice in the mapping table
The corresponding voice document routing information of classification.
User can according to existing voice class combine oneself need select a kind of voice class therein.Then root
According to the voice class that user selects, voice text corresponding with the playback task ID number and voice class is obtained in the mapping table
Part routing information.Such as：User's selection is English Phonetics classification, and the voice document routing information of English is z, then obtains the road
Diameter information is z.
S106：According to voice document routing information, corresponding voice document is obtained, and institute's voice file is put in order
Enter into speech play list.
S107：The played in order institute voice file of voice document in the speech play list.The voice
Playlist is typically for storing voice document, after corresponding voice document is put into speech play list, just
The interface that bottom board provides can be called to carry out speech play according to voice document in speech play list.
Speech play list may be used in the method for the IVR speech plays of the embodiment of the present invention, makes voice document according to suitable
Sequence is reported.
Based on the method for IVR speech plays shown in Fig. 2, wherein, it is described to obtain language corresponding with the playback task ID number
Before sound classification, further include：The selection operation of user is responded, determines playback task ID number.
The selection operation of the response user, determines playback task ID number, is the specific type of service of selection according to user,
Such as：If user's selection is to report the Kweiyang weather forecast on the 29th of September in 2017, determine that related to September in 2017 29 days
ID number and the relevant ID number of Kweiyang weather forecast；If user's selection is to provide joke cross-talk, determine that and joke cross-talk
Relevant ID number.
Based on the method for IVR speech plays shown in Fig. 2, wherein, the acquisition and the playback task ID number and voice class
Before not corresponding voice document routing information, further include：Play voice class corresponding with the playback task ID number.
It is described to play voice class corresponding with the playback task ID number, it is in order to which user is allowed to hear the voice that can be provided
Classification, then user can carry out selecting the voice class needed for oneself by button.
Based on the method for IVR speech plays shown in Fig. 2, wherein, after broadcasting institute voice file, further include：
Delete institute's voice file in the speech play list.
After the institute's voice file deleted in the speech play list, other voice documents can continue to place
In the playlist, in order to carry out voice broadcast next time.It is of course also possible to directly the speech play list is deleted
It removes, in this way, also deleting the voice document in the speech play list simultaneously；It, can when needing to carry out voice broadcast next time
To reset speech play list again.
The device of IVR speech plays as shown in Figure 3, including：
Generation module, for generating playback task configuration file according to playback task；In the playback task configuration file
Comprising one or more of playback tasks, and every playback task has corresponding playback task ID number；
Read module, it is corresponding with the playback task ID number for being read from the configuration file according to playback task ID number
Playback task；
Parsing module, for parsing the playback task read, by the playback task definition being resolved to and corresponding playback
Task ID number maps mutually, and the playback task definition being resolved to and corresponding playback task ID number are placed in mapping table；Institute
It states playback task definition and includes playback task ID number, voice class corresponding with the playback task ID number and the playback task ID
Number and the corresponding voice document routing information of voice class.
The device of IVR speech plays in this law inventive embodiments, available for realizing IVR speech plays shown in FIG. 1
Method, does not need to carry out hard coded in a program, to determine the absolute path of voice document, only to need playback task ID
It number puts in a program.When executing a program, it directly can in the mapping table be found according to playback task ID number accordingly
It is playback task ID number, voice class corresponding with the playback task ID number, corresponding with the playback task ID number and voice class
Voice document routing information etc..This method configuration is flexible, management is convenient, can decouple independently to go out from code by playback task
Come, can also the voice document that plays of flexible combination needs, can quickly and easily be inquired by playback task ID and playback is appointed
It is engaged in the information such as corresponding voice class；This method also has high scalability, when need to change the semantic task of broadcasting, can directly repair
Change playback task configuration file, be embodied in code without that will change；This method also has high durability, can deal with
The demand for playing real-time date-time or the digital value in variation is needed in system.
Based on the device of IVR speech plays shown in Fig. 3, as shown in figure 4, it is further included：
First acquisition module, for according to the playback task ID number, being obtained and the playback task in the mapping table
The corresponding voice class of ID number；
Second acquisition module for the voice class selected according to user, is obtained in the mapping table and is appointed with the playback
ID number of being engaged in and the corresponding voice document routing information of voice class；
Third acquisition module, for according to voice document routing information, obtaining corresponding voice document, and by the voice
File is put into order in speech play list；
Playing module, for the played in order institute voice file of the voice document in the speech play list.
The device of IVR speech plays as shown in Figure 4, further includes：Respond module is appointed for the acquisition with the playback
Before the corresponding voice class of ID number of being engaged in, the selection operation of user is responded, determines playback task ID number.
The device of IVR speech plays as shown in Figure 3, wherein, the playing module is additionally operable to the acquisition and the playback
Before task ID number and the corresponding voice document routing information of voice class, voice class corresponding with the playback task ID number is played
Not.
The device of IVR speech plays as shown in Figure 4, further includes：Removing module plays the voice text for described
After part, institute's voice file in the speech play list is deleted.
Through the above description of the embodiments, those skilled in the art can be understood that the present invention can be by
Software adds the mode of required general hardware platform to realize, naturally it is also possible to which by hardware, but the former is more in many cases
Good embodiment.Based on such understanding, what technical scheme of the present invention substantially in other words contributed to the prior art
Part can be embodied in the form of software product, which is stored in a storage medium, if including
Dry instruction is used so that terminal device (can be mobile phone, personal computer, server or the network equipment etc.) perform the present invention
Method described in each embodiment.
It will be appreciated by those skilled in the art that the module in device in embodiment can describe be divided according to embodiment
It is distributed in the device of embodiment, respective change can also be carried out and be located in one or more devices different from the present embodiment.On
Stating the module of embodiment can be integrated in one, and can also be deployed separately；A module is can be merged into, can also further be torn open
It is divided into multiple submodule.
The above is only the preferred embodiment of the present invention, it is noted that for the ordinary skill people of the art
For member, various improvements and modifications may be made without departing from the principle of the present invention, these improvements and modifications also should
Depending on protection scope of the present invention.
Claims (10)
- A kind of 1. method of IVR speech plays, which is characterized in that include the following steps：Playback task configuration file is generated according to playback task；It is put in the playback task configuration file comprising one or more of Sound task, and every playback task has corresponding playback task ID number；Playback task corresponding with the playback task ID number is read from the configuration file according to playback task ID number；The playback task read is parsed, by the playback task definition being resolved to and corresponding playback task ID number maps mutually, and The playback task definition being resolved to and corresponding playback task ID number are placed in mapping table；The playback task definition includes It is playback task ID number, voice class corresponding with the playback task ID number, corresponding with the playback task ID number and voice class Voice document routing information.
- 2. the method for IVR speech plays according to claim 1, which is characterized in that further include：According to the playback task ID number, voice class corresponding with the playback task ID number is obtained in the mapping table；According to the voice class that user selects, obtained in the mapping table corresponding with the playback task ID number and voice class Voice document routing information；According to voice document routing information, corresponding voice document is obtained, and institute's voice file is put into voice in order In playlist；The played in order institute voice file of voice document in the speech play list.
- 3. the method for IVR speech plays according to claim 2, which is characterized in that the acquisition and the playback task ID Before number corresponding voice class, further include：The selection operation of user is responded, determines playback task ID number.
- 4. the method for IVR speech plays according to claim 2, which is characterized in that the acquisition and the playback task ID Number and the corresponding voice document routing information of voice class before, further include：Play voice corresponding with the playback task ID number Classification.
- 5. the method for IVR speech plays according to claim 2, which is characterized in that the broadcasting institute voice file it Afterwards, it further includes：Delete institute's voice file in the speech play list.
- 6. a kind of device of IVR speech plays, which is characterized in that including：Generation module, for generating playback task configuration file according to playback task；It is included in the playback task configuration file One or more of playback tasks, and every playback task has corresponding playback task ID number；Read module, for being read from the configuration file according to playback task ID number, playback task ID number is corresponding puts with this Sound task；Parsing module, for parsing the playback task read, by the playback task definition being resolved to and corresponding playback task ID number maps mutually, and the playback task definition being resolved to and corresponding playback task ID number are placed in mapping table；It is described to put Sound task definition include playback task ID number, voice class corresponding with the playback task ID number, and the playback task ID number and The corresponding voice document routing information of voice class.
- 7. the device of IVR speech plays according to claim 6, which is characterized in that further include：First acquisition module, for according to the playback task ID number, being obtained and the playback task ID number in the mapping table Corresponding voice class；Second acquisition module for the voice class selected according to user, obtains and the playback task ID in the mapping table Number and the corresponding voice document routing information of voice class；Third acquisition module, for according to voice document routing information, obtaining corresponding voice document, and by institute's voice file It is put into order in speech play list；Playing module, for the played in order institute voice file of the voice document in the speech play list.
- 8. the device of IVR speech plays according to claim 7, which is characterized in that further include：Respond module, for institute It states before obtaining voice class corresponding with the playback task ID number, responds the selection operation of user, determine playback task ID number.
- 9. the device of IVR speech plays according to claim 7, which is characterized in that further include：The playing module, also Before acquisition voice document routing information corresponding with the playback task ID number and voice class, play and the playback The corresponding voice class of task ID number.
- 10. the device of IVR speech plays according to claim 7, which is characterized in that further include：Removing module, for institute It states after playing institute's voice file, deletes institute's voice file in the speech play list.
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| US7895042B2 (en) * | 2002-05-22 | 2011-02-22 | At&T Intellectual Property I, L.P. | Methods, systems, and products for interactive voice response |
| CN102082884A (en) * | 2009-11-30 | 2011-06-01 | 中国移动通信集团四川有限公司 | Audio/video cooperation method and system based on 3G |
| CN103250402A (en) * | 2010-08-24 | 2013-08-14 | 株式会社克尔盖特 | Voice-screen ARS service system, method for providing same, and computer-eadable recording medium |
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| US7895042B2 (en) * | 2002-05-22 | 2011-02-22 | At&T Intellectual Property I, L.P. | Methods, systems, and products for interactive voice response |
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| CN1797392A (en) * | 2004-12-29 | 2006-07-05 | 乐金电子(中国)研究开发中心有限公司 | Method for playing and editing with sound of mobile communication terminal |
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Application publication date: 20180629 |