CN108234282B - Feedback information processing method based on social tool and vehicle-mounted terminal - Google Patents
Feedback information processing method based on social tool and vehicle-mounted terminal Download PDFInfo
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- CN108234282B CN108234282B CN201611199540.2A CN201611199540A CN108234282B CN 108234282 B CN108234282 B CN 108234282B CN 201611199540 A CN201611199540 A CN 201611199540A CN 108234282 B CN108234282 B CN 108234282B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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Abstract
The embodiment of the invention discloses a feedback information processing method based on a social tool and a vehicle-mounted terminal, which are used for realizing the real-time acquisition of a processing result of feedback information by a vehicle owner and effectively improving the processing efficiency of the feedback information. The embodiment of the invention provides a feedback information processing method based on a social tool, which comprises the following steps: the vehicle-mounted terminal acquires feedback information provided by a vehicle owner, wherein the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal; the vehicle-mounted terminal sends the feedback information to the feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to the social server, and the vehicle owner obtains the processing result through the social tool bound with the vehicle-mounted unique identifier.
Description
Technical Field
The invention relates to the technical field of vehicle-mounted Internet of things, in particular to a feedback information processing method based on a social tool and a vehicle-mounted terminal.
Background
At present, various vehicle-mounted infotainment products can be installed in an automobile, which is called as an automobile machine, for example, various application programs are installed on the automobile machine, so that a plurality of functions of real-time map navigation, running monitoring, theft prevention and the like of the automobile can be realized, the automobile owner uses various application programs on the automobile machine, the development and maintenance of the application programs often need the feedback problem of the automobile owner, for example, the automobile owner cannot search timely weather forecast, current news, inquiry logistics information and the like, and the automobile owner can feed back the problems of the application programs to an application program developer corresponding to various problems occurring when the various application programs are used, so that the application program developer can solve the feedback problem of the automobile owner.
In the current user feedback problem scene, the feedback problem of the user to the application program is established on the transmission of one-way information, for example, the user unilaterally feeds back the problem to the application program developer, after the application program developer receives the feedback and suggestion of the user, the application program developer collects the feedback content, but the owner of the vehicle does not know the processing result of the content fed back by the owner of the vehicle, so that the owner of the vehicle cannot know the processing result, and the application program developer lacks a channel for feeding back the processing result to the owner of the vehicle, so that the problem processing efficiency is low, the update iteration speed of the application program is slow, and the pain point of the owner of the vehicle cannot be reached.
Disclosure of Invention
The embodiment of the invention provides a feedback information processing method based on a social tool and a vehicle-mounted terminal, which are used for realizing the real-time acquisition of a processing result of feedback information by a vehicle owner and effectively improving the processing efficiency of the feedback information.
In order to solve the above technical problems, embodiments of the present invention provide the following technical solutions:
in a first aspect, an embodiment of the present invention provides a feedback information processing method based on a social tool, including:
the method comprises the steps that a vehicle-mounted terminal obtains feedback information provided by a vehicle owner, wherein the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal;
the vehicle-mounted terminal sends the feedback information to a feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to a social server, and the vehicle owner obtains the processing result through a social tool bound with the vehicle-mounted unique identifier.
In a second aspect, an embodiment of the present invention further provides a vehicle-mounted terminal, including:
the acquisition module is used for acquiring feedback information provided by a vehicle owner, and the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal;
and the sending module is used for sending the feedback information to a feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to a social server, and the vehicle owner obtains the processing result through a social tool bound with the vehicle-mounted unique identifier.
According to the technical scheme, the embodiment of the invention has the following advantages:
in the embodiment of the invention, the vehicle-mounted terminal acquires feedback information provided by a vehicle owner, wherein the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal; the vehicle-mounted terminal sends the feedback information to the feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to the social server, and the vehicle owner obtains the processing result through the social tool bound with the vehicle-mounted unique identifier. In the embodiment of the invention, after the vehicle-mounted terminal sends the feedback information, the feedback information processing server pushes the processing result to the social server, so that a vehicle owner uses a social tool to inquire the processing result corresponding to the feedback information of the vehicle owner, and the social tool is daily used by the vehicle owner and other users, so that the vehicle owner can obtain the processing result of the feedback information in real time, and the processing efficiency of the feedback information is effectively improved.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is apparent that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art that other drawings can be obtained according to the drawings.
Fig. 1 is a schematic flowchart of a feedback information processing method based on a social tool according to an embodiment of the present invention;
fig. 2 is a schematic view of an application scenario architecture of a feedback information processing method based on a social tool according to an embodiment of the present invention;
fig. 3 is a schematic diagram of a touch screen of a vehicle-mounted terminal according to an embodiment of the present invention;
fig. 4 is a schematic diagram illustrating a vehicle-mounted terminal collecting voice feedback information of a vehicle owner according to an embodiment of the present invention;
fig. 5-a is a schematic structural diagram of a vehicle-mounted terminal according to an embodiment of the present invention;
5-b is a schematic structural diagram of another vehicle-mounted terminal according to an embodiment of the present invention;
5-c is a schematic structural diagram of another vehicle-mounted terminal according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of a composition structure of a terminal to which the feedback information processing method based on the social tool provided in the embodiment of the present invention is applied.
Detailed Description
The embodiment of the invention provides a feedback information processing method based on a social tool and a vehicle-mounted terminal, which are used for realizing the real-time acquisition of a processing result of feedback information by a vehicle owner and effectively improving the processing efficiency of the feedback information.
In order to make the objects, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention, and it is apparent that the embodiments described below are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments that can be derived by one skilled in the art from the embodiments given herein are intended to be within the scope of the invention.
The terms "comprises" and "comprising," and any variations thereof, in the description and claims of this invention and the above-described drawings are intended to cover a non-exclusive inclusion, such that a process, method, system, article, or apparatus that comprises a list of elements is not necessarily limited to those elements, but may include other elements not expressly listed or inherent to such process, method, article, or apparatus.
The following are detailed below.
Under the vehicle-mounted environment, the traditional user feedback and suggestion are only sent to the feedback information processing server, the feedback information processing server collects the feedback content, but the owner of the vehicle does not know the processing result of the content fed back by the owner of the vehicle. In view of convenience of Application of a mobile Application program (App), the method of the embodiment of the invention binds a social tool of a vehicle owner with a vehicle-mounted unique identifier of a vehicle-mounted terminal (which may also be referred to as a vehicle machine for short), wherein the social tool may be currently common social software such as WeChat and QQ. For example, the feedback information processing server can feed back the processing result aiming at the feedback information to the vehicle owner in a WeChat mode, the vehicle owner can timely receive the processing progress of the current feedback content anytime and anywhere, and the vehicle owner can also directly communicate with the staff at the server background through the social tool and the vehicle-mounted terminal, so that the vehicle owner can provide feedback and suggestions, the feedback efficiency of the vehicle owner is greatly improved, the enthusiasm of the vehicle owner is increased, the vehicle owner can not feel the experience of the heavy sea like a stone, a channel for communicating with the vehicle owner can be provided for a service provider, and the vehicle owner can timely process the feedback information according to the vehicle owner.
An embodiment of the feedback information processing method based on the social tool of the present invention may be specifically applied to a scene in which an owner uses a vehicle-mounted terminal to perform feedback and suggestion timely processing, and please refer to fig. 1, the feedback information processing method based on the social tool provided by an embodiment of the present invention may include the following steps:
101. the vehicle-mounted terminal acquires feedback information provided by a vehicle owner, and the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal.
In the embodiment of the invention, a vehicle owner needs to drive a vehicle in a vehicle-mounted environment, the vehicle can be provided with a vehicle-mounted terminal, the vehicle-mounted terminal can also be called a vehicle machine, the vehicle-mounted terminal is front-end equipment of a vehicle monitoring management system and can also be called a vehicle dispatching monitoring terminal, the vehicle-mounted terminal is provided with equipment such as a microphone and a touch screen, and the vehicle-mounted terminal can realize interaction with the vehicle owner. For example, when a vehicle owner uses a certain vehicle-mounted application or vehicle-mounted function service (e.g., weather service, navigation service), the vehicle owner may need to feed back problems to the application provider and the function module provider according to the use experience of the vehicle owner on the application and the function service. In the embodiment of the invention, the vehicle owner can provide feedback content to the vehicle-mounted terminal in the vehicle-mounted environment, the feedback content relates to content which needs to be fed back and suggested by the vehicle owner to the application program or the function service, the vehicle-mounted terminal extracts the feedback content provided by the vehicle owner, and the vehicle-mounted unique identifier of the vehicle-mounted terminal is added into the feedback content to generate the feedback information provided by the vehicle owner, wherein the vehicle-mounted unique identifier is an identity identifier of the vehicle-mounted terminal, and for example, the vehicle-mounted unique identifier can be a unique identification identifier (WeCarId) of a vehicle machine.
In some embodiments of the present invention, the step 101 of acquiring, by the vehicle-mounted terminal, feedback information provided by the vehicle owner includes:
a1, the vehicle-mounted terminal collects the voice feedback information provided by the vehicle owner through a microphone, and when the vehicle owner does not continuously provide the voice feedback information in a preset time period, the following steps 102 are triggered to be executed: the vehicle-mounted terminal sends the feedback information to a feedback information processing server; or the like, or, alternatively,
a2, the vehicle-mounted terminal acquires data feedback information input by a vehicle owner through a touch screen, and when the vehicle owner does not continuously input the data feedback information in a preset time period, the following steps 102 are triggered to be executed: and the vehicle-mounted terminal sends the feedback information to the feedback information processing server.
In other embodiments of the present invention, the step 101 of acquiring, by the vehicle-mounted terminal, feedback information provided by the vehicle owner includes:
a3, the vehicle-mounted terminal collects the voice feedback information provided by the vehicle owner through the microphone, carries out voice recognition on the voice feedback information, and if the vehicle owner indication is recognized from the voice feedback information to be sent, the following step 102 is triggered to be executed: the vehicle-mounted terminal sends the feedback information to a feedback information processing server; or the like, or, alternatively,
a4, the vehicle-mounted terminal acquires data feedback information input by a vehicle owner through the touch screen, and when a sending instruction triggered by the clicking screen of the vehicle owner is acquired from the touch screen, the following steps 102 are triggered to be executed: and the vehicle-mounted terminal sends the feedback information to the feedback information processing server.
When the car owner drives the car in the car-mounted environment, the car owner can speak the feedback information in a voice mode, the car-mounted terminal collects the voice feedback information provided by the car owner through the microphone, and when the car owner does not continuously provide the voice feedback information within the preset time period, the following step 102 is triggered to be executed. For example, the voice feedback problem in the whole process of the feedback process of the vehicle owner does not need any manual operation, and if the vehicle owner is monitored not to speak any more within five seconds, the step 102 is automatically triggered to transmit. Further, in other embodiments of the present invention, the data feedback information input by the vehicle owner includes at least one of the following information: the system comprises a screen shot displayed by a touch screen, an operating system log of the vehicle-mounted terminal and personal information of a vehicle owner. The operating system log of the vehicle-mounted terminal may include at least one of the following information: navigation service logs, mobile network usage logs, etc., the owner's personal information including: the license plate of the vehicle owner, the telephone number and the like.
In addition, in some embodiments of the present invention, the vehicle-mounted terminal may further perform a voice recognition function, and the vehicle-mounted terminal collects voice feedback information provided by a vehicle owner through a microphone, performs voice recognition on the voice feedback information, and recognizes that a vehicle owner indication needs to be sent from the voice feedback information, for example, recognizes that a vehicle owner speaks a "send" instruction from the voice feedback information. For another example, the vehicle-mounted terminal obtains data feedback information input by the vehicle owner through the touch screen, and then the vehicle owner clicks the sending instruction button triggered by the screen, so that the sending instruction button can be received from the touch screen and triggered, and the vehicle-mounted terminal determines that the vehicle owner needs to send the feedback information.
In other embodiments of the present invention, the vehicle owner has used the social tool installed in the mobile terminal, and the vehicle owner logs in the social tool using the mobile terminal, and the vehicle-mounted unique identifier and the social tool of the vehicle owner can be bound by inputting the vehicle-mounted unique identifier, for example, the vehicle owner logs in the social tool when not driving the vehicle to complete the account binding. When the vehicle-mounted unique identifier is bound to the social tool of the vehicle owner, the vehicle-mounted terminal acquires the feedback information provided by the vehicle owner in step 101, and the method comprises the following steps:
a3, the vehicle-mounted terminal acquires feedback information from the social tool operated by the vehicle owner.
The vehicle-mounted terminal and the social tool can also communicate, for example, the social tool installed on the mobile terminal communicates through a local area network or a bluetooth or a mobile network, the vehicle owner can use the social tool to provide feedback content in a vehicle-mounted environment, the feedback content relates to content that the vehicle owner needs to feed back and suggest to the application program or the functional service, the social tool sends feedback information of the vehicle owner to the vehicle-mounted terminal corresponding to the vehicle-mounted unique identifier according to the binding relationship between the vehicle-mounted unique identifier and the social tool of the vehicle owner, the social tool can carry the vehicle-mounted unique identifier in the feedback information, and the vehicle-mounted terminal can also extract the feedback information provided by the vehicle owner through the social tool.
102. The vehicle-mounted terminal sends the feedback information to the feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to the social server, and the vehicle owner obtains the processing result through the social tool bound with the vehicle-mounted unique identifier.
In the embodiment of the invention, after the vehicle-mounted terminal acquires the feedback information of the vehicle owner, the vehicle-mounted terminal sends the feedback information to the feedback information processing server. For example, the sending of the feedback information by the vehicle-mounted terminal may be automatically triggered after the completion of step 101, or may be sent under a voice command of the vehicle owner, for example, the vehicle-mounted terminal may recognize the voice command of the vehicle owner and send the voice command when the vehicle owner speaks "the feedback suggestion is spoken, and the sending bar" is finished. The feedback information processing server in the embodiment of the invention is a server controlled by a background of a service provider, and the feedback information processing server can receive feedback information of a vehicle owner and generate a processing result according to the feedback information, wherein the processing result comprises: the processing progress and the processing mode of the feedback information of the owner. And then the feedback information processing server sends the processing result to a social server, the processing result is stored in the social server, a social tool used by the vehicle owner is bound with the vehicle-mounted unique identifier of the vehicle-mounted terminal, and the vehicle owner can obtain the processing result through the social tool bound with the vehicle-mounted unique identifier.
In the embodiment of the invention, the vehicle-mounted terminal can be powered on to operate usually only when the vehicle owner ignites to start the vehicle, the processing result generated by the feedback information processing server can not be directly sent to the vehicle-mounted terminal usually, and if the vehicle-mounted terminal is not operated right, the processing result is failed to be sent, and the vehicle owner can not know the processing result of the feedback information. In the embodiment of the invention, the feedback information processing server can be communicated with a social contact server and a vehicle-mounted networking server, wherein the social contact server is a server for logging in a social tool, and the vehicle-mounted networking server is a server for managing a vehicle-mounted terminal. In the embodiment of the invention, the feedback information processing server sends the processing result to the social server, sends the indication message of finishing the feedback information processing to the vehicle-mounted networking server, and stores the processing result of the feedback information on the social server, so that a vehicle owner can acquire the processing result of the feedback information through a social tool, and the problem caused by no response of the feedback information of the vehicle owner is solved.
In some embodiments of the present invention, the feedback information processing server sends a message indicating completion of the feedback information processing to the in-vehicle networking server. The method provided by the embodiment of the invention also comprises the following steps:
and B1, the vehicle-mounted terminal receives the indication message pushed by the vehicle-mounted networking server.
In the embodiment of the invention, the feedback information processing server sends the indication message of the completion of the feedback information processing to the vehicle-mounted networking server. After the car owner ignites and starts the car, the vehicle-mounted terminal operates, and after the vehicle-mounted terminal starts, the vehicle-mounted networking server can push the indication message, so that the vehicle-mounted terminal can receive the indication message pushed by the vehicle-mounted networking server.
B2, the vehicle-mounted terminal reminds the vehicle owner to use the social tool bound with the vehicle-mounted unique identifier to inquire the processing result according to the indication message.
In the embodiment of the invention, after the vehicle-mounted terminal receives the indication information, the vehicle-mounted terminal can remind the vehicle owner to inquire the processing result by using the social tool bound with the vehicle-mounted unique identifier according to the indication information, for example, the vehicle-mounted terminal can perform TSS voice broadcast on the vehicle owner, and the vehicle owner can inquire the processing result of the feedback information through the social tool, so that the vehicle owner can check the processing result of the problem fed back by the vehicle owner in real time.
In some embodiments of the present invention, after the vehicle-mounted terminal sends the feedback information To the feedback information processing server in step 102, the vehicle-mounted terminal may further perform Text To Speech (TTS) broadcast To the vehicle owner To remind the vehicle owner that the feedback information has been successfully sent, so that the vehicle owner can know that the feedback information that has been collected has been successfully fed back without affecting driving in the vehicle-mounted environment.
In some embodiments of the present invention, after the step B1 is executed, in addition to the step B2, and after the vehicle terminal receives the indication message pushed by the vehicle networking server in the step B1, the method for processing feedback information based on social tools according to an embodiment of the present invention may include the following steps:
c1, when the vehicle-mounted terminal determines that the vehicle-mounted unique identifier is not bound with the social tool, the vehicle-mounted terminal sends a reminding message for binding the social tool to the vehicle owner;
c2, detecting a voice binding instruction sent by the vehicle owner by the vehicle-mounted terminal;
and C3, the vehicle-mounted terminal provides the vehicle-mounted unique identifier for the social tool so that the social tool completes the binding with the vehicle-mounted unique identifier.
And when the vehicle-mounted terminal determines that the vehicle-mounted unique identifier is not bound with the social tool, the vehicle-mounted terminal sends a prompting message for binding the social tool to the vehicle owner. For example, if the vehicle-mounted terminal queries the vehicle-mounted networking server to determine that the vehicle owner does not bind to the social tool, a notification message is sent and TTS broadcast prompts the user to bind to the social tool so as to query the processing result. In step C2, the vehicle owner may send a voice binding instruction in the vehicle-mounted environment, the vehicle-mounted terminal detects the voice binding instruction sent by the vehicle owner, and when it is determined that the vehicle owner needs to bind the social tool through the voice binding instruction, the vehicle-mounted terminal sends the vehicle-mounted unique identifier to the vehicle owner, so that the social tool completes the binding of the vehicle-mounted unique identifier and the social tool.
Further, in some embodiments of the present invention, if the vehicle-mounted terminal is configured with a two-dimensional code corresponding to the vehicle-mounted unique identifier, the step C3 is that the vehicle-mounted terminal sends the vehicle-mounted unique identifier to the vehicle owner, where the step includes:
c31, when the social tool operated by the vehicle owner obtains the two-dimensional code, the vehicle-mounted terminal displays a binding interface through the touch screen;
and C32, after the vehicle owner performs the binding operation of the social tool and the vehicle-mounted unique identifier on the binding interface, the vehicle-mounted terminal acquires the binding relationship between the social tool and the vehicle-mounted unique identifier from the vehicle-mounted networking server.
Specifically, the vehicle-mounted terminal can display a two-dimensional code through the display screen, the two-dimensional code corresponds to a vehicle-mounted unique identifier of the vehicle-mounted terminal, a vehicle owner can scan the two-dimensional code by using a social tool installed on the mobile terminal, the vehicle-mounted terminal presents a binding interface, the vehicle-mounted terminal can trigger the binding operation of the social tool and the vehicle-mounted unique identifier on the binding interface, the social server obtains that the vehicle owner binds the social tool and the vehicle-mounted unique identifier through the social tool, the social server sends the binding notification to the vehicle-mounted networking server, and after the vehicle-mounted terminal is started to operate, the vehicle-mounted terminal obtains the binding notification from the vehicle-mounted networking.
In some embodiments of the present invention, the step B2, in which the vehicle-mounted terminal reminds the vehicle owner to query the processing result by using the social tool bound to the vehicle-mounted unique identifier according to the instruction message, includes:
b21, the vehicle-mounted terminal reminds the vehicle owner to inquire the processing result by using the social tool bound with the vehicle-mounted unique identifier in a TTS (text to text) broadcasting mode.
In the embodiment of the invention, the vehicle-mounted terminal reminds the vehicle owner in a TTS (text to text) broadcasting mode, so that the vehicle owner can conveniently use a social tool to inquire the processing result of the feedback information provided by the vehicle owner. Without limitation, in the embodiment of the present invention, the vehicle-mounted terminal may remind the vehicle owner in various ways, for example, in a manner of lighting, a message, and the like, which is not limited herein.
As can be seen from the description of the embodiment of the present invention, the vehicle-mounted terminal obtains the feedback information provided by the vehicle owner, and the feedback information carries the vehicle-mounted unique identifier of the vehicle-mounted terminal; the vehicle-mounted terminal sends the feedback information to the feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to the social server, and the vehicle owner obtains the processing result through the social tool bound with the vehicle-mounted unique identifier. In the embodiment of the invention, after the vehicle-mounted terminal sends the feedback information, the feedback information processing server pushes the processing result to the social server, so that a vehicle owner uses a social tool to inquire the processing result corresponding to the feedback information of the vehicle owner, and the social tool is daily used by the vehicle owner and other users, so that the vehicle owner can obtain the processing result of the feedback information in real time, and the processing efficiency of the feedback information is effectively improved.
In order to better understand and implement the above-mentioned schemes of the embodiments of the present invention, the following description specifically illustrates corresponding application scenarios.
In the vehicle-mounted environment, in view of convenience of App use of the mobile terminal, an OpenId of a social tool account of a vehicle owner is bound with a vehicle-mounted unique identifier WeCarId of the vehicle, and the OpenId is a unique identifier of a common user of the wechat public number and is only valid for the current public number. The embodiment of the invention can be suitable for TAS (Tencent automatic services) intelligent vehicle machines, the processing result can be fed back to the vehicle owner in a WeChat mode, the vehicle owner can timely receive the processing progress of the current feedback content at any time and any place, and the vehicle owner can directly communicate with background workers, so that the intention of a user can be thoroughly known, the feedback efficiency of the user is greatly improved, the enthusiasm of the user feedback is increased, and the vehicle owner can not feel the experience of people in the sea if the stone sinks. The invention further guides the vehicle owner to bind the function of the WeChat through the vehicle owner, when the vehicle owner sends suggestions and feedback and the background processes the feedback content, the client inquires whether the vehicle owner binds the WeChat after the vehicle owner ignites, and if not, the client sends a notification message and TTS broadcasts to remind the user of binding the WeChat so as to inquire the processing result. Meanwhile, when the feedback content acceptance rate of the vehicle owner reaches a certain amount, the vehicle owner can be given certain rewards, so that the vehicle owner is encouraged to actively feed back product problems, and the product experience is improved together.
Referring to fig. 2, fig. 2 is a schematic view of an application scenario architecture of a feedback information processing method based on a social tool according to an embodiment of the present invention. Taking the vehicle-mounted terminal as a TAS vehicle machine as an example, when the vehicle owner has a problem through voice feedback or manual input on the vehicle machine, the vehicle owner can automatically submit the problem to a feedback information processing server, for example, a server in an operation background, and a background worker can reply to the suggestion and feedback of the vehicle owner. As shown in fig. 3, fig. 3 is a schematic view of a touch screen of an in-vehicle terminal according to an embodiment of the present invention. The embodiment of the invention is mainly applied to the scene of the car owner, the car owner can directly use the car through touching the button on the screen, the whole voice input is realized, the learning cost is avoided, the voice input is automatically sent after being completed, the operation of the car owner is reduced, and the driving safety is ensured, for example, the car owner clicks the button at the lower right corner in the picture 3 to enter a recording interface. The contents uploaded by the car owner mainly include a voice file of the car owner, a screenshot of a current page, a system log (such as a mobile network module like a navigation module, a 3G module or a 4G module), and public information of the car owner, such as a contact way and a car type. Referring to fig. 4, which is a schematic view of a vehicle-mounted terminal acquiring voice feedback information of a vehicle owner according to an embodiment of the present invention, when the vehicle owner can speak, the vehicle-mounted terminal records, and the vehicle owner can click "send immediately", the vehicle-mounted terminal sends the acquired voice feedback information to a server in an operation background.
If the owner of the vehicle has bound the WeCarId of the vehicle machine through the mobile phone WeChat, the mobile phone WeChat can directly receive the reply of the staff. Specifically, the binding process of the vehicle-mounted terminal is as follows: the WeChat scans the two-dimensional code at the vehicle end, retrieves corresponding settings from a background, provides a binding button, and after clicking the binding button, the WeChat server informs a vehicle-mounted networking server (such as a TAS server) that the OpenId is bound with the device. If the vehicular terminal checks the binding state again, the fact that the binding relationship between the WeCarId and the OpenId is established is found. If the car owner does not bind the car machine through the mobile phone WeChat, the TAS server background records the reply information, after the car owner ignites again, the TAS server inquires whether a processing result replied by the operation background exists or not according to the WeCarId, and specifically, the car-mounted terminal can execute the following inquiry flow: whether the current WeCarId has related reply data or not is obtained through an Httppost request server-side interface, if yes, a notification message is pushed (push) to remind a vehicle owner of checking the bound WeCarId, TTS broadcast and voice response need to be bound, after the vehicle-mounted terminal receives a voice confirmation reply of the vehicle owner, the vehicle-mounted terminal can jump to a vehicle-side WeCarId binding interface, the vehicle owner can bind the WeCarId of the vehicle owner to the vehicle through mobile phone scanning and scanning, reply content can be checked at any time and any place after the binding is successful, and the vehicle-mounted terminal can be communicated with background workers.
According to the technical scheme provided by the invention, a mode of intercommunication of WeChat can be adopted, so that background workers and vehicle owners can communicate in time through WeChat just like friend chatting, the processing efficiency is greatly improved, and the good feeling and the cognition degree of users on products can be improved.
It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the invention. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required by the invention.
To facilitate a better implementation of the above-described aspects of embodiments of the present invention, the following also provides relevant means for implementing the above-described aspects.
Referring to fig. 5-a, a vehicle-mounted terminal 500 according to an embodiment of the present invention may include: an obtaining module 501, a sending module 502, wherein,
an obtaining module 501, configured to obtain feedback information provided by a vehicle owner, where the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal;
a sending module 502, configured to send the feedback information to a feedback information processing server, where the feedback information processing server generates a processing result according to the feedback information, and then sends the processing result to a social server, where the vehicle owner obtains the processing result through a social tool bound to the vehicle-mounted unique identifier.
In some embodiments of the present invention, the obtaining module 501 is specifically configured to collect voice feedback information provided by an owner through a microphone, and trigger the sending module to execute when it is determined that the owner does not continue to provide the voice feedback information within a preset time period; or, acquiring data feedback information input by the vehicle owner through the touch screen, and triggering the sending module to execute when the vehicle owner does not continuously input the data feedback information within a preset time period.
In some embodiments of the present invention, the data feedback information includes at least one of the following information: the system comprises a screen capture displayed by the touch screen, an operating system log of the vehicle-mounted terminal and personal information of the vehicle owner.
In some embodiments of the present invention, the obtaining module 501 is specifically configured to collect voice feedback information provided by a vehicle owner through a microphone, perform voice recognition on the voice feedback information, and trigger the sending module to execute if the vehicle owner indication needs to be sent is recognized from the voice feedback information; or the like, or, alternatively,
the obtaining module 502 is specifically configured to obtain data feedback information input by a vehicle owner through a touch screen, and trigger the sending module to execute when a sending instruction triggered by the vehicle owner clicking the screen is determined to be obtained from the touch screen.
In some embodiments of the present invention, when the vehicle-mounted unique identifier is bound to the social tool of the vehicle owner, the obtaining module 501 is specifically configured to obtain feedback information from the social tool operated by the vehicle owner.
In some embodiments of the present invention, referring to fig. 5-b, the vehicle-mounted terminal further includes:
a receiving module 503, configured to receive the indication message pushed by the vehicle-mounted networking server, where a communication connection is established between the vehicle-mounted networking server and the vehicle-mounted terminal;
and a reminding module 504, configured to remind the vehicle owner to query the processing result using the social tool bound to the vehicle-mounted unique identifier according to the indication message.
In some embodiments of the present invention, referring to fig. 5-c, the vehicle-mounted terminal 500 further includes: a voice detection module 505, wherein,
the sending module 502 is further configured to send a prompting message for binding a social tool to the vehicle owner when the receiving module 503 determines that the vehicle-mounted unique identifier is not bound to the social tool after receiving the indication message pushed by the vehicle-mounted networking server;
the voice detection module 505 is configured to detect a voice binding indication sent by the vehicle owner;
the sending module 502 is further configured to provide the vehicle-mounted unique identifier by a vehicle-mounted terminal, so that the social tool completes the binding with the vehicle-mounted unique identifier.
Further, in some embodiments of the present invention, a two-dimensional code corresponding to the vehicle-mounted unique identifier is configured on the vehicle-mounted terminal, and the sending module 502 is specifically configured to display a binding interface through a touch screen when the social tool operated by the vehicle owner obtains the two-dimensional code; after the vehicle owner performs the binding operation of the social tool and the vehicle-mounted unique identifier on the binding interface, the binding relation between the social tool and the vehicle-mounted unique identifier is obtained from the vehicle-mounted networking server, and the vehicle-mounted networking server obtains the social tool from the social server and binds the social tool and the vehicle-mounted unique identifier through the social tool.
In some embodiments of the present invention, the reminding module 504 is specifically configured to remind the vehicle owner to query the processing result by using a social tool bound to the vehicle-mounted unique identifier in a text-to-speech TTS broadcast manner.
As can be seen from the description of the embodiment of the present invention, the vehicle-mounted terminal obtains the feedback information provided by the vehicle owner, and the feedback information carries the vehicle-mounted unique identifier of the vehicle-mounted terminal; the vehicle-mounted terminal sends the feedback information to the feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to the social server, and the vehicle owner obtains the processing result through the social tool bound with the vehicle-mounted unique identifier. In the embodiment of the invention, after the vehicle-mounted terminal sends the feedback information, the feedback information processing server pushes the processing result to the social server, so that a vehicle owner uses a social tool to inquire the processing result corresponding to the feedback information of the vehicle owner, and the social tool is daily used by the vehicle owner and other users, so that the vehicle owner can obtain the processing result of the feedback information in real time, and the processing efficiency of the feedback information is effectively improved.
As shown in fig. 6, for convenience of description, only the parts related to the embodiment of the present invention are shown, and details of the specific technology are not disclosed, please refer to the method part of the embodiment of the present invention. The terminal may be any terminal device including a mobile phone, a tablet computer, a PDA (Personal Digital Assistant), a POS (Point of Sales), a vehicle-mounted computer, etc., taking the terminal as the mobile phone as an example:
fig. 6 is a block diagram illustrating a partial structure of a mobile phone related to a terminal provided in an embodiment of the present invention. Referring to fig. 6, the handset includes: radio Frequency (RF) circuit 1010, memory 1020, input unit 1030, display unit 1040, sensor 1050, audio circuit 1060, wireless fidelity (WiFi) module 1070, processor 1080, and power source 1090. Those skilled in the art will appreciate that the handset configuration shown in fig. 6 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.
The following describes each component of the mobile phone in detail with reference to fig. 6:
The memory 1020 can be used for storing software programs and modules, and the processor 1080 executes various functional applications and data processing of the mobile phone by operating the software programs and modules stored in the memory 1020. The memory 1020 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the cellular phone, and the like. Further, the memory 1020 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.
The input unit 1030 may be used to receive input numeric or character information and generate key signal inputs related to user settings and function control of the cellular phone. Specifically, the input unit 1030 may include a touch panel 1031 and other input devices 1032. The touch panel 1031, also referred to as a touch screen, may collect touch operations by a user (e.g., operations by a user on or near the touch panel 1031 using any suitable object or accessory such as a finger, a stylus, etc.) and drive corresponding connection devices according to a preset program. Alternatively, the touch panel 1031 may include two parts, a touch detection device and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 1080, and can receive and execute commands sent by the processor 1080. In addition, the touch panel 1031 may be implemented by various types such as a resistive type, a capacitive type, an infrared ray, and a surface acoustic wave. The input unit 1030 may include other input devices 1032 in addition to the touch panel 1031. In particular, other input devices 1032 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a track ball, a mouse, a joystick, or the like.
The display unit 1040 may be used to display information input by a user or information provided to the user and various menus of the cellular phone. The Display unit 1040 may include a Display panel 1041, and optionally, the Display panel 1041 may be configured in the form of a Liquid Crystal Display (LCD), an Organic Light-Emitting Diode (OLED), or the like. Further, the touch panel 1031 can cover the display panel 1041, and when the touch panel 1031 detects a touch operation on or near the touch panel 1031, the touch operation is transmitted to the processor 1080 to determine the type of the touch event, and then the processor 1080 provides a corresponding visual output on the display panel 1041 according to the type of the touch event. Although in fig. 6, the touch panel 1031 and the display panel 1041 are two independent components to implement the input and output functions of the mobile phone, in some embodiments, the touch panel 1031 and the display panel 1041 may be integrated to implement the input and output functions of the mobile phone.
The handset may also include at least one sensor 1050, such as a light sensor, motion sensor, and other sensors. Specifically, the light sensor may include an ambient light sensor and a proximity sensor, wherein the ambient light sensor may adjust the brightness of the display panel 1041 according to the brightness of ambient light, and the proximity sensor may turn off the display panel 1041 and/or the backlight when the mobile phone moves to the ear. As one of the motion sensors, the accelerometer sensor can detect the magnitude of acceleration in each direction (generally, three axes), can detect the magnitude and direction of gravity when stationary, and can be used for applications of recognizing the posture of a mobile phone (such as horizontal and vertical screen switching, related games, magnetometer posture calibration), vibration recognition related functions (such as pedometer and tapping), and the like; as for other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, and an infrared sensor, which can be configured on the mobile phone, further description is omitted here.
WiFi belongs to short-distance wireless transmission technology, and the mobile phone can help the user to send and receive e-mail, browse web pages, access streaming media, etc. through the WiFi module 1070, which provides wireless broadband internet access for the user. Although fig. 6 shows the WiFi module 1070, it is understood that it does not belong to the essential constitution of the handset, and can be omitted entirely as needed within the scope not changing the essence of the invention.
The processor 1080 is a control center of the mobile phone, connects various parts of the whole mobile phone by using various interfaces and lines, and executes various functions of the mobile phone and processes data by operating or executing software programs and/or modules stored in the memory 1020 and calling data stored in the memory 1020, thereby integrally monitoring the mobile phone. Optionally, processor 1080 may include one or more processing units; preferably, the processor 1080 may integrate an application processor, which handles primarily the operating system, user interfaces, applications, etc., and a modem processor, which handles primarily the wireless communications. It is to be appreciated that the modem processor described above may not be integrated into processor 1080.
The handset also includes a power source 1090 (e.g., a battery) for powering the various components, which may preferably be logically coupled to the processor 1080 via a power management system to manage charging, discharging, and power consumption via the power management system.
Although not shown, the mobile phone may further include a camera, a bluetooth module, etc., which are not described herein.
In the embodiment of the present invention, the processor 1080 included in the terminal further has a flow for controlling and executing the above social tool-based feedback information processing method executed by the in-vehicle terminal.
It should be noted that the above-described embodiments of the apparatus are merely schematic, where the units described as separate parts may or may not be physically separate, and the parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. In addition, in the drawings of the embodiment of the apparatus provided by the present invention, the connection relationship between the modules indicates that there is a communication connection between them, and may be specifically implemented as one or more communication buses or signal lines. One of ordinary skill in the art can understand and implement it without inventive effort.
Through the above description of the embodiments, those skilled in the art will clearly understand that the present invention may be implemented by software plus necessary general hardware, and may also be implemented by special hardware including special integrated circuits, special CPUs, special memories, special components and the like. Generally, functions performed by computer programs can be easily implemented by corresponding hardware, and specific hardware structures for implementing the same functions may be various, such as analog circuits, digital circuits, or dedicated circuits. However, the implementation of a software program is a more preferable embodiment for the present invention. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which is stored in a readable storage medium, such as a floppy disk, a usb disk, a removable hard disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a magnetic disk or an optical disk of a computer, and includes instructions for enabling a computer device (which may be a personal computer, a server, or a network device) to execute the methods according to the embodiments of the present invention.
In summary, the above embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the above embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the above embodiments may still be modified, or some technical features may be equivalently replaced; and such modifications or substitutions do not depart from the spirit and scope of the corresponding technical solutions of the embodiments of the present invention.
Claims (20)
1. A feedback information processing method based on social tools is characterized by comprising the following steps:
the method comprises the steps that a vehicle-mounted terminal acquires feedback information provided by a vehicle owner, wherein the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal and feedback content provided by the vehicle owner for an application program or a functional service of the vehicle-mounted terminal;
the vehicle-mounted terminal sends the feedback information to a feedback information processing server, the feedback information processing server generates a processing result according to the feedback information, then the processing result is sent to a social server, the vehicle owner obtains the processing result through a social tool bound with the vehicle-mounted unique identifier, and the processing result comprises processing progress and a processing mode aiming at the feedback information.
2. The method according to claim 1, wherein the obtaining of the feedback information provided by the vehicle owner by the vehicle-mounted terminal comprises:
the vehicle-mounted terminal collects voice feedback information provided by a vehicle owner through a microphone, and triggers the following steps to execute when the vehicle owner does not continuously provide the voice feedback information within a preset time period: the vehicle-mounted terminal sends the feedback information to a feedback information processing server; or the like, or, alternatively,
the vehicle-mounted terminal acquires data feedback information input by a vehicle owner through a touch screen, and triggers the following steps to execute when the vehicle owner does not continuously input the data feedback information within a preset time period: and the vehicle-mounted terminal sends the feedback information to a feedback information processing server.
3. The method of claim 2, wherein the data feedback information comprises at least one of the following information: the system comprises a screen capture displayed by the touch screen, an operating system log of the vehicle-mounted terminal and personal information of the vehicle owner.
4. The method according to claim 1, wherein the obtaining of the feedback information provided by the vehicle owner by the vehicle-mounted terminal comprises:
the vehicle-mounted terminal collects voice feedback information provided by a vehicle owner through a microphone, carries out voice recognition on the voice feedback information, and triggers the following steps to execute if the vehicle owner indication is recognized from the voice feedback information and needs to be sent: the vehicle-mounted terminal sends the feedback information to a feedback information processing server; or the like, or, alternatively,
the vehicle-mounted terminal acquires data feedback information input by a vehicle owner through a touch screen, and triggers the following steps to execute when a sending instruction triggered by clicking the screen by the vehicle owner is acquired from the touch screen: and the vehicle-mounted terminal sends the feedback information to a feedback information processing server.
5. The method of claim 1, wherein when the vehicle-mounted unique identifier is bound with the social tool of the vehicle owner, the vehicle-mounted terminal acquires feedback information provided by the vehicle owner, and the method comprises the following steps:
and the vehicle-mounted terminal acquires feedback information from the social tool operated by the vehicle owner.
6. The method according to claim 1, wherein if the feedback information processing server sends the feedback information processing completion indication message to an in-vehicle networking server, the method further comprises:
the vehicle-mounted terminal receives the indication message pushed by the vehicle-mounted networking server, and a communication connection is established between the vehicle-mounted networking server and the vehicle-mounted terminal;
and the vehicle-mounted terminal reminds the vehicle owner to inquire the processing result by using the social tool bound with the vehicle-mounted unique identifier according to the indication message.
7. The method according to claim 6, wherein after the vehicle-mounted terminal receives the indication message pushed by the vehicle-mounted networking server, the method further comprises:
when the vehicle-mounted terminal determines that the vehicle-mounted unique identifier is not bound with the social tool, the vehicle-mounted terminal sends a reminding message for binding the social tool;
the vehicle-mounted terminal detects a voice binding instruction sent by the vehicle owner;
and the vehicle-mounted terminal provides the vehicle-mounted unique identifier for the social tool so that the social tool completes the binding with the vehicle-mounted unique identifier.
8. The method of claim 7, wherein a two-dimensional code corresponding to the vehicle-mounted unique identifier is configured on the vehicle-mounted terminal, and the vehicle-mounted terminal provides the vehicle-mounted unique identifier to the social tool, and the method comprises the following steps:
when the social tool operated by the owner obtains the two-dimensional code, the vehicle-mounted terminal displays a binding interface through a touch screen;
and after the vehicle owner executes the binding operation of the social tool and the vehicle-mounted unique identifier on the binding interface, the vehicle-mounted terminal acquires the binding relationship between the social tool and the vehicle-mounted unique identifier from the vehicle-mounted networking server.
9. The method according to any one of claims 6 to 8, wherein the step of prompting the vehicle owner to query the processing result by using a social tool bound with the vehicle-mounted unique identifier according to the indication message by the vehicle-mounted terminal comprises the following steps:
and the vehicle-mounted terminal reminds the vehicle owner to query the processing result by using a social tool bound with the vehicle-mounted unique identifier in a text-to-speech TTS (text to speech) broadcasting mode.
10. A vehicle-mounted terminal characterized by comprising:
the system comprises an acquisition module, a processing module and a processing module, wherein the acquisition module is used for acquiring feedback information provided by a vehicle owner, and the feedback information carries a vehicle-mounted unique identifier of the vehicle-mounted terminal and feedback content provided by the vehicle owner for an application program or a functional service of the vehicle-mounted terminal;
the sending module is used for sending the feedback information to a feedback information processing server, the feedback information processing server generates a processing result according to the feedback information and then sends the processing result to a social server, the vehicle owner obtains the processing result through a social tool bound with the vehicle-mounted unique identifier, and the processing result comprises a processing progress and a processing mode aiming at the feedback information.
11. The vehicle-mounted terminal according to claim 10, wherein the acquiring module is specifically configured to collect voice feedback information provided by a vehicle owner through a microphone, and trigger the sending module to execute the voice feedback information when it is determined that the vehicle owner does not continue to provide the voice feedback information within a preset time period; or, acquiring data feedback information input by the vehicle owner through the touch screen, and triggering the sending module to execute when the vehicle owner does not continuously input the data feedback information within a preset time period.
12. The vehicle-mounted terminal according to claim 11, wherein the data feedback information includes at least one of the following information: the system comprises a screen capture displayed by the touch screen, an operating system log of the vehicle-mounted terminal and personal information of the vehicle owner.
13. The vehicle-mounted terminal according to claim 10, wherein the acquiring module is specifically configured to collect voice feedback information provided by a vehicle owner through a microphone, perform voice recognition on the voice feedback information, and trigger the sending module to execute if the vehicle owner's instruction needs to be sent out from the voice feedback information; or the like, or, alternatively,
the acquisition module is specifically used for acquiring data feedback information input by a vehicle owner through a touch screen, and triggering the sending module to execute when a sending instruction triggered by the vehicle owner clicking the screen is determined to be acquired from the touch screen.
14. The vehicle-mounted terminal according to claim 10, wherein the obtaining module is specifically configured to obtain the feedback information from a social tool operated by the vehicle owner when the vehicle-mounted unique identifier is bound to the social tool of the vehicle owner.
15. The in-vehicle terminal according to claim 10, further comprising:
the receiving module is used for receiving an indication message pushed by a vehicle-mounted networking server, and a communication connection is established between the vehicle-mounted networking server and the vehicle-mounted terminal;
and the reminding module is used for reminding the vehicle owner to inquire the processing result by using the social tool account bound with the vehicle-mounted unique identifier according to the indication message.
16. The in-vehicle terminal according to claim 15, wherein the in-vehicle terminal further comprises: a voice detection module, wherein,
the sending module is further configured to send a prompting message for binding a social tool when the receiving module determines that the vehicle-mounted unique identifier is not bound with the social tool after receiving the indication message pushed by the vehicle-mounted networking server;
the voice detection module is used for detecting a voice binding instruction sent by the vehicle owner;
the sending module is further configured to provide the vehicle-mounted unique identifier for the vehicle-mounted terminal, so that the social tool is bound with the vehicle-mounted unique identifier.
17. The vehicle-mounted terminal according to claim 16, wherein a two-dimensional code corresponding to the unique vehicle-mounted identifier is configured on the vehicle-mounted terminal, and the sending module is specifically configured to display a binding interface through a touch screen when the social tool operated by the vehicle owner obtains the two-dimensional code; and after the vehicle owner executes the binding operation of the social tool and the vehicle-mounted unique identifier on the binding interface, acquiring the binding relationship between the social tool and the vehicle-mounted unique identifier from the vehicle-mounted networking server.
18. The vehicle-mounted terminal according to any one of claims 15 to 17, wherein the reminding module is specifically configured to remind the vehicle owner to query the processing result by using a social tool bound to the vehicle-mounted unique identifier in a text-to-speech (TTS) broadcast manner.
19. A terminal device comprising a processor and a memory;
the memory is used for storing a software program;
the processor is used for executing the feedback information processing method based on the social tool according to any one of claims 1 to 9 by running the software program.
20. A computer-readable storage medium, wherein a software program is stored in the computer-readable storage medium, and the software program is used for causing a computer device to execute the social tool based feedback information processing method according to any one of claims 1 to 9.
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