CN108229910A - A kind of classification processing method of resident's reported event - Google Patents
A kind of classification processing method of resident's reported event Download PDFInfo
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Abstract
The invention discloses a kind of classification processing methods of resident's reported event, include the following steps：Platform receives the event information that upper journalist's terminal reports, and judges event type according to clustering method；Whether platform sets up the project, does not set up the project according to event type, decision event, fills in the reason of not setting up the project, and generates the supreme journalist's terminal of " not setting up the project " information, and event handling terminates；If approving and initiate a project, platform accepts item, is pushed to processing people, while generate the supreme journalist's terminal of " in processing " information according to event type, the applicable flow of selection and event type binding, generation；Platform fills in customized description content by processing people, and upward journalist, which updates and feeds back, accepts item processing progress；The event handling that platform receives processing people finishes message, generation " processing finish result " supreme journalist's terminal of information；Event handling terminates.The present invention provides the effective communication methods of a kind of resident and community workers.
Description
Technical field
The present invention relates to community service field more particularly to a kind of classification processing methods of resident's reported event.
Background technology
Community resident and community workers are effectively linked up, and are the important channels for ensureing Community Safety.It is existing
Social software can not be bonded the actual needs of Community Safety, and resident and community workers is allowed effectively to be linked up.Resident
Community affairs can not quickly be reported and effectively be fed back.
To solve the above-mentioned problems, the present invention proposes a kind of classification processing method of resident's reported event.This method introduces
Clustering method classifies to reported event, perfect to report and feedback mechanism, facilitates community resident and community workers
Effective communication.
Invention content
To solve the above-mentioned problems, the present invention proposes a kind of classification processing method of resident's reported event.
Specifically, a kind of classification processing method of resident's reported event, which is characterized in that include the following steps：
S11：Platform receives the event information that upper journalist's terminal reports, and judges event type according to clustering method；
S12：Whether platform sets up the project, does not set up the project according to event type, decision event, fills in the reason of not setting up the project, generation is " no
Project verification " the supreme journalist's terminal of information, goes to S16；
S13：It approves and initiate a project；Platform accepts item according to event type, the applicable flow of selection and event type binding, generation,
Processing people is pushed to, while generates the supreme journalist's terminal of " in processing " information；
S14：Platform fills in customized description content by processing people, and upward journalist, which updates and feeds back, accepts item processing progress；
S15：The event handling that platform receives processing people finishes message, and generation " processing finish result " the supreme journalist of information is whole
End；
S16：Event handling terminates.
Preferably, clustering method described in S12 includes the following steps：
S21. resident's reported event is segmented to obtain affair character word；
S22. VSM vector models are established to the affair character word, calculates the affair character word and institute in event model is busy
The similarity of part classification；
S23. find out with the affair character word have maximum similarity event category, if the affair character word with it is described
The similarity of event category is more than predetermined threshold value, then the affair character value is referred in the event category, performs S25；
If less than predetermined threshold value, S24 is performed；
S24. new event type, trigger event model modification flow are established based on the affair character word；
S25. event category label is carried out to resident's reported event, processing is completed.
Preferably, the more new technological process of event model described in S24 is：The frequency that the affair character word occurs is counted, if
The frequency reaches the preset frequency upper limit, then the affair character word is added in event model, otherwise only update the affair character word and go out
The existing frequency, and it is added without event model.
Preferably, VSM vector models described in S22 is a vector being made of n Feature Words, then resident reports thing
Part is conceptualized as { W1, W2 ... ... Wn }, and wherein Wn is characterized the weight of word n, and computational methods are TF-IDF algorithms；It calculates public
The input parameter of formula has：There is total number of events in the event numbers of Feature Words, event model, Feature Words occur in resident's reported event
Word frequency；Result of calculation is characterized word weight.
Preferably, event type described in S11 can include the urgency level of event information, and platform is according to urgency level
Assign certain priority processing rank；Responsible person is in case of emergency directly pushed to, and sends prompting message.
Preferably, approving person is further included between the S11 and S12, for confirming to the event information in S11.
Preferably, described in S13 " in processing " information include project verification number, accept the item process limited with handle people contact
Mode；Project verification number includes the coding for reporting the date.
Preferably, it is further included after the S16：Upper journalist mutually evaluates with processing people；The mutual evaluation is comprising mutual
Points-scoring system, and scores accumulated system can be included.
Preferably, it is further included after the S16：To journalist on this and handle the historical data statistical information of people and be mutually in
Existing, the historical data includes the processing quantity for reporting quantity, average ratings, also including processing people of upper journalist, average treatment
Duration, average ratings.
The beneficial effects of the present invention are：This method introduces clustering method and classifies to reported event, perfect to report
And feedback mechanism, facilitate the effective communication of community resident and community workers.
Description of the drawings
Fig. 1 is the event handling flow chart of the present invention.
Specific embodiment
For a clearer understanding of the technical characteristics, objects and effects of the present invention, now control illustrates this hair
Bright specific embodiment.
Specifically, a kind of classification processing method of resident's reported event, which is characterized in that include the following steps：
S11：Platform receives the event information that upper journalist's terminal reports, and judges event type according to clustering method；
S12：Whether platform sets up the project, does not set up the project according to event type, decision event, fills in the reason of not setting up the project, generation is " no
Project verification " the supreme journalist's terminal of information, goes to S16；
S13：It approves and initiate a project；Platform accepts item according to event type, the applicable flow of selection and event type binding, generation,
Processing people is pushed to, while generates the supreme journalist's terminal of " in processing " information；
S14：Platform fills in customized description content by processing people, and upward journalist, which updates and feeds back, accepts item processing progress；
S15：The event handling that platform receives processing people finishes message, and generation " processing finish result " the supreme journalist of information is whole
End；
S16：Event handling terminates.
Preferably, clustering method described in S12 includes the following steps：
S21. resident's reported event is segmented to obtain affair character word；
S22. VSM vector models are established to the affair character word, calculates the affair character word and institute in event model is busy
The similarity of part classification；
S23. find out with the affair character word have maximum similarity event category, if the affair character word with it is described
The similarity of event category is more than predetermined threshold value, then the affair character value is referred in the event category, performs S25；
If less than predetermined threshold value, S24 is performed；
S24. new event type, trigger event model modification flow are established based on the affair character word；
S25. event category label is carried out to resident's reported event, processing is completed.
Preferably, the more new technological process of event model described in S24 is：The frequency that the affair character word occurs is counted, if
The frequency reaches the preset frequency upper limit, then the affair character word is added in event model, otherwise only update the affair character word and go out
The existing frequency, and it is added without event model.
Preferably, VSM vector models described in S22 is a vector being made of n Feature Words, then resident reports thing
Part is conceptualized as { W1, W2 ... ... Wn }, and wherein Wn is characterized the weight of word n, and computational methods are TF-IDF algorithms；It calculates public
The input parameter of formula has：There is total number of events in the event numbers of Feature Words, event model, Feature Words occur in resident's reported event
Word frequency；Result of calculation is characterized word weight.
Preferably, event type described in S11 can include the urgency level of event information, and platform is according to urgency level
Assign certain priority processing rank；Responsible person is in case of emergency directly pushed to, and sends prompting message.
Preferably, approving person is further included between the S11 and S12, for confirming to the event information in S11.
Preferably, described in S13 " in processing " information include project verification number, accept the item process limited with handle people contact
Mode；Project verification number includes the coding for reporting the date.
Preferably, it is further included after the S16：Upper journalist mutually evaluates with processing people；The mutual evaluation is comprising mutual
Points-scoring system, and scores accumulated system can be included.
Preferably, it is further included after the S16：To journalist on this and handle the historical data statistical information of people and be mutually in
Existing, the historical data includes the processing quantity for reporting quantity, average ratings, also including processing people of upper journalist, average treatment
Duration, average ratings.
It should be noted that for aforementioned each embodiment of the method, in order to be briefly described, therefore it is all expressed as to a system
The combination of actions of row, but those skilled in the art should know, the application is not limited by described sequence of movement, because
For according to the application, certain some step may be used other sequences or be carried out at the same time.Secondly, those skilled in the art also should
Know, embodiment described in this description belongs to preferred embodiment, involved action and unit not necessarily this Shen
It please be necessary.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in some embodiment
Part, may refer to the associated description of other embodiment.
One of ordinary skill in the art will appreciate that realizing all or part of flow in above-described embodiment method, being can be with
Relevant hardware is instructed to complete by computer program, the program can be stored in computer read/write memory medium
In, the program is when being executed, it may include such as the flow of the embodiment of above-mentioned each method.Wherein, the storage medium can be magnetic
Dish, CD, ROM, RAM etc..
The above disclosure is only the preferred embodiments of the present invention, cannot limit the right model of the present invention with this certainly
It encloses, therefore equivalent variations made according to the claims of the present invention, is still within the scope of the present invention.
Claims (9)
1. a kind of classification processing method of resident's reported event, which is characterized in that include the following steps：
S11：Platform receives the event information that upper journalist's terminal reports, and judges event type according to clustering method；
S12：Whether platform sets up the project, does not set up the project according to event type, decision event, fills in the reason of not setting up the project, generation is " no
Project verification " the supreme journalist's terminal of information, goes to S16；
S13：It approves and initiate a project；Platform accepts item according to event type, the applicable flow of selection and event type binding, generation,
Processing people is pushed to, while generates the supreme journalist's terminal of " in processing " information；
S14：Platform fills in customized description content by processing people, and upward journalist, which updates and feeds back, accepts item processing progress；
S15：The event handling that platform receives processing people finishes message, and generation " processing finish result " the supreme journalist of information is whole
End；
S16：Event handling terminates.
2. a kind of classification processing method of resident's reported event as described in claim 1, which is characterized in that gather described in S11
Class method includes the following steps：
S21. resident's reported event is segmented to obtain affair character word；
S22. VSM vector models are established to the affair character word, calculates the affair character word and institute in event model is busy
The similarity of part classification；
S23. find out with the affair character word have maximum similarity event category, if the affair character word with it is described
The similarity of event category is more than predetermined threshold value, then the affair character value is referred in the event category, performs S25；
If less than predetermined threshold value, S24 is performed；
S24. new event type, trigger event model modification flow are established based on the affair character word；
S25. event category label is carried out to resident's reported event, processing is completed.
A kind of 3. classification processing method of resident's reported event as claimed in claim 2, which is characterized in that thing described in S24
The more new technological process of part model is：The frequency that the affair character word occurs is counted, it, will if the frequency reaches the preset frequency upper limit
The affair character word adds in event model, otherwise only updates the frequency of affair character word appearance, and is added without event model.
A kind of 4. classification processing method of resident's reported event as claimed in claim 2, which is characterized in that VSM described in S22
Vector model is a vector being made of n Feature Words, then resident's reported event is conceptualized as { W1, W2 ... ... Wn },
Middle Wn is characterized the weight of word n, and computational methods are TF-IDF algorithms；The input parameter of calculation formula has：There are Feature Words
The word frequency that total number of events, Feature Words occur in resident's reported event in event number, event model；Result of calculation is characterized word power
Weight.
A kind of 5. classification processing method of resident's reported event as described in claim 1, which is characterized in that thing described in S11
Part type, can include the urgency level of event information, and platform assigns certain priority processing rank according to urgency level；Tight
Responsible person is directly pushed in the case of urgency, and sends prompting message.
A kind of 6. classification processing method of resident's reported event as described in claim 1, which is characterized in that the S11 and S12
Between further include approving person, for confirming to the event information in S11.
A kind of 7. classification processing method of resident's reported event as described in claim 1, which is characterized in that " place described in S13
In reason " information include project verification number, accept the item process limited with processing people's contact method；Project verification number, which includes, reports the date
Coding.
8. a kind of classification processing method of resident's reported event as described in claim 1, which is characterized in that after the S16
It further includes：Upper journalist mutually evaluates with processing people；The mutual evaluation includes mutual points-scoring system, and can include scores accumulated
System.
9. a kind of classification processing method of resident's reported event as described in claim 1, which is characterized in that after the S16
It further includes：It to journalist on this and handles the historical data statistical information of people and mutually presents, the historical data includes upper journalist
Report quantity, average ratings, also include processing people processing quantity, average treatment duration, average ratings.
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| CN109492992A (en) * | 2018-10-12 | 2019-03-19 | 航天物联网技术有限公司 | A kind of comprehensive treatment processing system based on workflow engine |
| CN109615836A (en) * | 2018-12-27 | 2019-04-12 | 讯之美物联网服务有限公司 | A kind of method of one key of collaborative alarm |
| CN109657063A (en) * | 2018-12-24 | 2019-04-19 | 恒瑞通（福建）信息技术有限公司 | A kind of processing method and storage medium of magnanimity environment-protection artificial reported event data |
| CN110457694A (en) * | 2019-07-29 | 2019-11-15 | 腾讯科技（深圳）有限公司 | Message prompt method and device, scene type identification based reminding method and device |
| CN110827005A (en) * | 2019-11-13 | 2020-02-21 | 广州趣丸网络科技有限公司 | Automatic approval method, system and equipment |
| CN112270502A (en) * | 2020-11-17 | 2021-01-26 | 北京三维天地科技股份有限公司 | Environment emergency task cooperative disposal platform based on artificial intelligence technology |
| CN112686540A (en) * | 2020-12-29 | 2021-04-20 | 武汉宝钢华中贸易有限公司 | Information processing method and device based on information demand |
| CN113537691A (en) * | 2021-05-09 | 2021-10-22 | 武汉兴得科技有限公司 | Big data public health event emergency command method and system |
| CN114186810A (en) * | 2021-11-23 | 2022-03-15 | 泰华智慧产业集团股份有限公司 | Method and system for automatically evaluating reported events of grid staffs |
| CN115185716A (en) * | 2022-09-13 | 2022-10-14 | 永鼎行远(南京)信息科技有限公司 | Intelligent message bus platform |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109492992A (en) * | 2018-10-12 | 2019-03-19 | 航天物联网技术有限公司 | A kind of comprehensive treatment processing system based on workflow engine |
| CN109657063A (en) * | 2018-12-24 | 2019-04-19 | 恒瑞通（福建）信息技术有限公司 | A kind of processing method and storage medium of magnanimity environment-protection artificial reported event data |
| CN109615836A (en) * | 2018-12-27 | 2019-04-12 | 讯之美物联网服务有限公司 | A kind of method of one key of collaborative alarm |
| CN110457694A (en) * | 2019-07-29 | 2019-11-15 | 腾讯科技（深圳）有限公司 | Message prompt method and device, scene type identification based reminding method and device |
| CN110457694B (en) * | 2019-07-29 | 2023-09-22 | 腾讯科技（上海）有限公司 | Message reminding method and device, scene type identification reminding method and device |
| CN110827005A (en) * | 2019-11-13 | 2020-02-21 | 广州趣丸网络科技有限公司 | Automatic approval method, system and equipment |
| CN112270502A (en) * | 2020-11-17 | 2021-01-26 | 北京三维天地科技股份有限公司 | Environment emergency task cooperative disposal platform based on artificial intelligence technology |
| CN112686540A (en) * | 2020-12-29 | 2021-04-20 | 武汉宝钢华中贸易有限公司 | Information processing method and device based on information demand |
| CN113537691A (en) * | 2021-05-09 | 2021-10-22 | 武汉兴得科技有限公司 | Big data public health event emergency command method and system |
| CN114186810A (en) * | 2021-11-23 | 2022-03-15 | 泰华智慧产业集团股份有限公司 | Method and system for automatically evaluating reported events of grid staffs |
| CN115185716A (en) * | 2022-09-13 | 2022-10-14 | 永鼎行远(南京)信息科技有限公司 | Intelligent message bus platform |
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