CN108134899A - Video bank calling terminal - Google Patents
Video bank calling terminal Download PDFInfo
- Publication number
- CN108134899A CN108134899A CN201611236874.2A CN201611236874A CN108134899A CN 108134899 A CN108134899 A CN 108134899A CN 201611236874 A CN201611236874 A CN 201611236874A CN 108134899 A CN108134899 A CN 108134899A
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- China
- Prior art keywords
- calling terminal
- video
- processing unit
- user
- background server
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- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N23/00—Cameras or camera modules comprising electronic image sensors; Control thereof
- H04N23/60—Control of cameras or camera modules
- H04N23/67—Focus control based on electronic image sensor signals
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
- G06Q40/02—Banking, e.g. interest calculation or account maintenance
-
- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
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- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Accounting & Taxation (AREA)
- Finance (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- Technology Law (AREA)
- General Business, Economics & Management (AREA)
- Theoretical Computer Science (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
Abstract
The present invention provides video bank intelligent call terminal, mainly includes：Infrared monitoring unit, for when having monitored that user is come before the calling terminal, generating inductive signal；Processing unit connects the infrared monitoring unit, for when receiving the inductive signal, video call request to be initiated to the background server communicated to connect with the calling terminal.The present invention can detect client close to when start video call automatically, dramatically improve user experience.
Description
Technical field
The present invention relates to internet financial field, more particularly to intelligentized video bank calling terminal.
Background technology
The replacement that domestic each business bank has suffered from non-bank financial institution in traditional business and gone together both at home and abroad is chosen
War.In face of increasingly keen competition environment, domestic each business bank, which has to make the transition by various " upgradings ", to be changed to store again
New core competitiveness.Especially in face of the finance impact of the internets such as recent Yuebao event, the transition speed of bank is forced
Accelerate.Various transition innovation modes emerge in an endless stream, the transforming route of the marriage transboundary such as headed by Minsheng bank, and " the three of Construction Bank
It is comprehensive " transition, the site of agricultural bank is soft to change one's profession.The trend that the adjoint whole industry is changed, during the transition large ship constantly upgraded pushes
State's banking is onrolled.
As the deeper development form of self-help bank, the appearance of video bank makes the transition to China's commercial banks site
Upgrading, the core competitiveness for strengthening bank, bring completely new thinking of development.Video bank is led to by video and audio Modern transmission
News technology using visualization device and self-service device as core, is integrated with outlet's sales counter, self-service device channel, electronic channel
Three advantages, help bank realize financial service transition and optimization.It can not only play the characteristics of site sales counter as visitor
Family provides comprehensive business handling, and can continue the self-service channel service ability of 7*24 hours, while also is able to as electronics
Channel equally covers the financial service of bank to different environment and region.However, traditional video bank still remain it is all
It is mostly insufficient：
1) of high cost, frequency of use is low：VTM is several years ago generally being had an optimistic view of as following critical services channel, but VTM into
This costliness, frequency of usage is low, and according to incompletely statistics, platform is serviced less than 1 time within VTM days.
2) intelligence degree is not high：Client is before automatic teller machine is entered, it is also necessary to which the business clicked manually on screen carries out
Calling is more inconvenient.Just think, if client comes over from far away, can automatically initiate video call in advance, and give
Voice prompt is given, user experience will be greatlyd improve.
3) video calling usage experience is bad：Generally come transacting business client be extensive, the height of people and visitor
What cabinet was disembarked at family is all specifically actually different, and the camera in video calling is fixed, causes lead in video in this way
During words, client may not be in range of video or main facial not in visible area, it is necessary to which teller constantly carries
It wakes up, in order to avoid failure is obtained to video recording evidence.
4) it is only merely an advertising machine to take for：When the long period there is no user's transacting business, automatic teller machine one
As be used in play advertising resource (video or picture), it is only an advertising machine that this, which will enable user take for it, may
Need guide service can just let the user know that this be one can be with the automatic teller machine of video transacting business.
Invention content
In view of the foregoing deficiencies of prior art, it the purpose of the present invention is to provide video bank calling terminal, is used for
Solve the above problem of the prior art.
In order to achieve the above objects and other related objects, the present invention provides a kind of video bank calling terminal, is taken with backstage
The communication connection of business end, the calling terminal include：Infrared monitoring unit, for monitoring that user comes the calling terminal
When preceding, inductive signal is generated；Processing unit connects the infrared monitoring unit, for when receiving the inductive signal, to institute
It states background server and initiates video call request.
In one embodiment of the invention, it is stored in the background server：One or more video banks calling terminal
Identification information, associated one or more bankings corresponding with one or more of video bank calling terminal identification informations
Type information and associated one or more business corresponding with one or more of banking type informations attend a banquet and hold mark
Information, the calling terminal further include：Interactive unit connects the processing unit, the target handled for user to be obtained to need
Banking type information；The processing unit asks the target banking type information together with the video call
It is sent to the background server；The interactive unit is additionally operable to receive and show establishes the target connected with the calling terminal
Business is attended a banquet the video pictures at end, wherein, target service end of attending a banquet is according to target silver by the background server
Row traffic type information and the incidence relation information of storage carry out what is determined after accordingly matching.
In one embodiment of the invention, also it is stored in the background server：One or more technical ability group informations, it is described
One or more technical ability group informations respectively with one or more of banking type informations and one or more of business
End identification information of attending a banquet corresponds to association.
In one embodiment of the invention, the interactive unit also show associated one corresponding with the calling terminal or
Multiple banking type informations are for selection by the user.
In one embodiment of the invention, the processing unit is additionally operable to：Judge the sensing in the first preset time range
Whether signal still remains, if so, initiating video call request to the background server.
In one embodiment of the invention, the processing unit is additionally operable to：During video call, judge second it is default when
Between in the range of the inductive signal whether still remain, if it is not, then to the background server initiate cancel video call instruction.
In one embodiment of the invention, the interactive unit, which is also shown, cancels call option for selection by the user；It is described
Processing unit is additionally operable to：During video call, if receiving the cancellation call option quilt that the interactive unit detects
The information chosen then is initiated to cancel video call instruction to the background server.
In one embodiment of the invention, the calling terminal further includes：It is single to connect the processing for rotatable camera head
Member, during video, the processing unit controls the rotatable camera head to be rotated with the movement of user's face, from
And the positive face of the user that focuses.
In one embodiment of the invention, the processing unit is additionally operable to：Do not receiving what the infrared monitoring unit was sent
During inductive signal, the interactive unit is enabled to play the media information to prestore.
In one embodiment of the invention, the processing unit is additionally operable to：During video, if in third preset time model
User is not detected in enclosing and inputs operation, then the media information that the interactive unit broadcasting is enabled to prestore.
As described above, the video bank calling terminal of the present invention, has the advantages that：
1) infrared monitoring module is increased, intelligently initiates video call request, does not need to user's click.Come when there is client
Suitable position can automatically initiate video call before to client computer, dramatically facilitate user, be particularly suitable for unmanned auxiliary
Counter service, calling initial stage dynamic alerts can select business or hang-up request.
2) by the way of business subdivision (backend services are mapped to technical ability), client can easily find called industry
Business, directly acquires corresponding service, efficient, at low cost.
3) increase flexible rotary pick-up head, the face of user can be identified with auto-focusing, client is avoided to handle
It is limited in during business before fixed camera or the client of different heights needs to adjust oneself according to the position of camera
Angle.By immediately ahead of rotary pick-up head auto-focusing client, not only improving user experience, but also backstage video recording voucher is made more to have
Convincingness.
4) increase advertisement module in client devices, numerous advertisement machine functions that banking unit can be replaced to put, as
The substitute products of existing advertisement machine reach the double action of publicity and service.
Description of the drawings
Fig. 1 is shown as the video bank calling terminal internal structure schematic diagram of one embodiment of the invention.
Fig. 2 is shown as the business skill incidence relation schematic diagram of one embodiment of the invention.
Fig. 3 is shown as the rotating manner schematic diagram of camera in the video call process of one embodiment of the invention.
Fig. 4 is shown as the video bank calling terminal work flow diagram of one embodiment of the present invention.
Specific embodiment
Illustrate embodiments of the present invention below by way of specific specific example, those skilled in the art can be by this specification
Disclosed content understands other advantages and effect of the present invention easily.The present invention can also pass through in addition different specific realities
The mode of applying is embodied or practiced, the various details in this specification can also be based on different viewpoints with application, without departing from
Various modifications or alterations are carried out under the spirit of the present invention.It should be noted that in the absence of conflict, following embodiment and implementation
Feature in example can be combined with each other.
It should be noted that the diagram provided in following embodiment only illustrates the basic structure of the present invention in a schematic way
Think, component count, shape and size when only display is with related component in the present invention rather than according to actual implementation in schema then
It draws, kenel, quantity and the ratio of each component can be a kind of random change during actual implementation, and its assembly layout kenel
It is likely more complexity.
Referring to Fig. 1, the present invention provides a kind of video bank calling terminal 100, mainly include：Infrared monitoring unit 101
(USB infrared induction sensors etc.), processing unit 102.Infrared monitoring unit 101 is monitoring that it is whole that user comes the calling
When before end, inductive signal is generated；Processing unit 102 when receiving the inductive signal, to 100 communication link of calling terminal
The background server connect initiates video call request.
Referring to Fig. 2, it is stored in the background server：One or more client identification informations, one or more
Banking type information, one or more server-side identification informations, it is preferred that further include：One or more technical ability group informations.
Detailed, each calling terminal can be designated to handle one or more bankings, each banking is designated by one
Or multiple technology groups are handled, and each technology groups contain one or more ends of attending a banquet for being used for transacting business.This industry
The pattern of business subdivision, more meets the operating habit of user, user can be allowed to know clearly and handle which which business should find
Platform calling terminal.In addition, after introducing the concept of technical ability group, business personnel can be finely divided, each business personnel need to only be proficient in certainly
One kind or the business tine of multi-traffic that oneself is responsible for, and without all having at fingertips each counter service of bank, from
And mitigate the operating pressure of business personnel, it is more professionally customer service.
In one embodiment, the calling terminal further includes：Connect the interactive unit (touch screen etc.) of the processing unit.
The interactive unit, which is shown, cancels call option, associated one or more banking types corresponding with the calling terminal
Information etc., for selection by the user.In addition, the interactive unit is additionally operable to obtain the target banking type that user's needs are handled
Information, so that the target banking type information is sent to institute by the processing unit together with video call request
Background server is stated, then, the background server is according to the target banking type information and the above-mentioned association of storage
Relation information is accordingly matched, and determines that target service is attended a banquet end, and is established the calling terminal and attended a banquet with the target service
Video connection between end, further, the interactive unit receive and show that the target service is attended a banquet the video pictures at end.
In another embodiment, if the calling terminal nearby occurs without user, i.e., described processing unit does not receive institute
When stating the inductive signal of infrared monitoring unit transmission, the interactive unit is additionally operable to play the media information (advertisement etc.) to prestore.
Alternatively, it is artificial eliminate video call after, if that user is not detected in the range of certain time is relevant for the processing unit
Input operation, the then media information that the interactive unit broadcasting is enabled to prestore.It is numerous that the function can replace Subscriber Unit to put
Advertisement machine as the substitute products of existing advertisement machine, reaches the double action of publicity and service.
Referring to Fig. 3, it considers：Generally come transacting business client be extensive, the height of people and client disembark
The actual range of cabinet is all different, and the camera in general video calling is fixed, is thus caused in video calling
In the process, client may not in range of video or the problem of main face teller is not needed to remind in visible area,
As a kind of improvement of previous embodiment, the calling terminal further includes：The rotary type camera shooting being connect with the processing unit
Head.During video, the processing unit controls the rotatable camera head to be rotated with the movement of user's face, from
And the positive face of the user that focuses.Such as：The facial image scanned is placed by the inclined of visible area according to analysis module algorithm
Top calculates the right shift position of camera, then automatic adjustment positioning.By face recognition auto-focusing client just before
Side, not only improves user experience, but also makes backstage video recording voucher convincing.
Referring to Fig. 4, the currently preferred course of work will be elaborated by step S401~S405 below：
Step S401：When infrared probe has not sensed user close to calling terminal, interactive unit broadcasting prestores
Media information, for example, commercial advertisement audio, video etc..
Step S402~S403：When having user close to calling terminal, and when infrared probe produces inductive signal, interaction is single
Member starts to show the banking type information that the calling terminal can be handled, and user is waited for select.
Step S404：When user has selected a kind of banking type therein, that is, produce target banking type
After information, judge in the first preset time range, such as：In 5 seconds, whether the inductive signal still remains, if so, backward
Platform server-side sends the request for establishing video call relationship；If it is not, the interactive unit is then enabled to continue to show the calling terminal energy
The banking type information enough handled.By setting the first preset time range, it is possible to prevente effectively from non-user is passed by and is led
The faulty operation that video call is caused to automatically turn on.
Step S405：During video call, judge in the second preset time range, such as：In 15 seconds, the video
Whether the foundation of calling relationship is completed, if it is not, then interrupting the foundation of the video call relationship, the interactive unit is enabled to show this
The banking type information that calling terminal can be handled；In addition to this, the interactive unit also detects whether user selects
Cancel call option.If detecting, the cancellation call option is selected, and is interrupted the foundation of the video call relationship, is shown
The banking type information that the calling terminal can be handled.Furthermore show that the calling terminal can be located in the interactive unit
During the banking type information of reason, if in third preset time range, such as：In 30 seconds, touch screen does not have always
There is the housing choice behavior for detecting user, then the interactive unit plays the media information to prestore in a manner of being displayed in full screen etc..
In conclusion the present invention video bank intelligent call terminal, can detect user close to when call automatically
Rear end is attended a banquet, and when detecting artificial cancellation calling, shows all business information, and the process of calling is established attending a banquet with rear end
In, it does not detect that the operation of user plays media information to prestore etc. more than time restriction, effectively overcomes of the prior art
Various shortcoming and have high industrial utilization.
The above-described embodiments merely illustrate the principles and effects of the present invention, and is not intended to limit the present invention.It is any ripe
The personage for knowing this technology all can carry out modifications and changes under the spirit and scope without prejudice to the present invention to above-described embodiment.Cause
This, those of ordinary skill in the art is complete without departing from disclosed spirit and institute under technological thought such as
Into all equivalent modifications or change, should by the present invention claim be covered.
Claims (10)
1. a kind of video bank calling terminal, which is characterized in that communicated to connect with background server, the calling terminal includes：
Infrared monitoring unit, for when having monitored that user is come before the calling terminal, generating inductive signal；
Processing unit connects the infrared monitoring unit, for when receiving the inductive signal, being sent out to the background server
Play video call request.
2. video bank according to claim 1 calling terminal, which is characterized in that be stored in the background server：
One or more video bank calling terminal identification informations and one or more of video bank calling terminal identification information pairs
Answer associated one or more banking type informations and association corresponding with one or more of banking type informations
One or more business attend a banquet end identification information, the calling terminal further includes：
Interactive unit connects the processing unit, the target banking type information handled for user to be obtained to need；
The processing unit by the target banking type information with the video call request be sent to together it is described after
Platform server-side；
The interactive unit is additionally operable to receive and shows that the target service that connection is established with the calling terminal is attended a banquet the video at end
Picture, wherein, the target service attend a banquet end be by the background server according to the target banking type information and
The incidence relation information of storage carries out what is determined after accordingly matching.
3. video bank according to claim 2 calling terminal, which is characterized in that also stored in the background server
Have：One or more technical ability group informations, one or more of technical ability group informations respectively with one or more of bankings
Type information and one or more of business, which are attended a banquet, holds identification information to correspond to association.
4. video bank according to claim 2 calling terminal, which is characterized in that the interactive unit is also shown and institute
It states calling terminal and corresponds to associated one or more banking type informations for selection by the user.
5. video bank according to claim 1 calling terminal, which is characterized in that the processing unit is additionally operable to：Judge
Whether the inductive signal still remains in first preset time range, is exhaled if so, initiating video to the background server
Cry request.
6. video bank according to claim 1 calling terminal, which is characterized in that the processing unit is additionally operable to：Regarding
In frequency calling procedure, judge whether the inductive signal still remains in the second preset time range, if it is not, then to the backstage
Server-side is initiated to cancel video call instruction.
7. video bank according to claim 2 calling terminal, which is characterized in that the interactive unit also shows cancellation
Call option is for selection by the user；The processing unit is additionally operable to：During video call, if receiving the interactive unit inspection
The information that the cancellation call option measured is selected then is initiated to cancel video call instruction to the background server.
8. video bank according to claim 1 calling terminal, which is characterized in that further include：Rotatable camera head, even
The processing unit is connect, during video, the processing unit controls the rotatable camera head with user's face
It moves and rotates, so as to the positive face of the user that focuses.
9. video bank according to claim 2 calling terminal, which is characterized in that the processing unit is additionally operable to：Not
When receiving the inductive signal that the infrared monitoring unit is sent, the interactive unit is enabled to play the media information to prestore.
10. video bank according to claim 2 calling terminal, which is characterized in that the processing unit is additionally operable to：Regarding
During frequency, if user is not detected in third preset time range inputs operation, the interactive unit broadcasting is enabled to prestore
Media information.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611236874.2A CN108134899A (en) | 2016-12-28 | 2016-12-28 | Video bank calling terminal |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201611236874.2A CN108134899A (en) | 2016-12-28 | 2016-12-28 | Video bank calling terminal |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN108134899A true CN108134899A (en) | 2018-06-08 |
Family
ID=62388350
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201611236874.2A Pending CN108134899A (en) | 2016-12-28 | 2016-12-28 | Video bank calling terminal |
Country Status (1)
| Country | Link |
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| CN (1) | CN108134899A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN109167925A (en) * | 2018-10-26 | 2019-01-08 | 苏州浪潮智能软件有限公司 | A kind of camera automatic adjusting method based on face recognition technology |
| CN109359648A (en) * | 2018-12-08 | 2019-02-19 | 佛山市伟邦电子科技有限公司 | A kind of system for carrying out recognition of face to people of different heights |
| CN112233286A (en) * | 2020-10-19 | 2021-01-15 | 合肥市嘉辉电子科技有限公司 | Man-machine conversation advertisement machine for bank face recognition |
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