CN108133395A - Evaluating apparatus and training and application method after a kind of speech recognition consumption - Google Patents
Evaluating apparatus and training and application method after a kind of speech recognition consumption Download PDFInfo
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- CN108133395A CN108133395A CN201810033253.7A CN201810033253A CN108133395A CN 108133395 A CN108133395 A CN 108133395A CN 201810033253 A CN201810033253 A CN 201810033253A CN 108133395 A CN108133395 A CN 108133395A
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- speech recognition
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- cash register
- customer
- recognition equipment
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- 238000000034 method Methods 0.000 title claims description 16
- 238000012549 training Methods 0.000 title claims description 13
- 238000011156 evaluation Methods 0.000 claims abstract description 8
- 239000000463 material Substances 0.000 claims description 4
- 244000035744 Hura crepitans Species 0.000 claims description 3
- 239000013589 supplement Substances 0.000 claims description 3
- 238000012360 testing method Methods 0.000 claims description 3
- 238000012795 verification Methods 0.000 claims description 3
- 238000013473 artificial intelligence Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000002360 preparation method Methods 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0282—Rating or review of business operators or products
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
- G10L15/063—Training
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- Business, Economics & Management (AREA)
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- Strategic Management (AREA)
- Development Economics (AREA)
- Finance (AREA)
- Accounting & Taxation (AREA)
- General Business, Economics & Management (AREA)
- Artificial Intelligence (AREA)
- Marketing (AREA)
- Game Theory and Decision Science (AREA)
- Entrepreneurship & Innovation (AREA)
- General Physics & Mathematics (AREA)
- Theoretical Computer Science (AREA)
- Economics (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Acoustics & Sound (AREA)
- Multimedia (AREA)
- Cash Registers Or Receiving Machines (AREA)
Abstract
Evaluating apparatus after a kind of speech recognition consumption, including cash register region, cash register control device, face identification device, speech recognition equipment, Member Information storage device.The cash register region includes cashier, commodity Distribution Area, ultrasonic distance inductor；For evaluation information after cash register and reception customer consumption.The cash register control device controls the speech recognition evaluated after consumption for opening speech recognition equipment.The face identification device matches for identifying the customer's appearance evaluated after consumption from the face information data in Member Information storage device, obtains the surname of customer.The speech recognition equipment develops UNIT by accessing the customized conversational system of Baidu's commercialization, and conversational system is evaluated after the consumption of customization supermarket.
Description
Technical field
The present invention relates to big data, artificial intelligence, Internet of Things, technical field of voice recognition, and in particular to a kind of voice is known
Not Xiao Fei after evaluating apparatus and training and application method.
Background technology
At present as some consumption places, such as KFC is evaluated service level after usually requiring that client's consumption, is carried in this way
High excellent service standard, but for the customer, be required to evaluate, evaluation all wastes time, this inherently bad experience.
Therefore part consumption place does not set evaluating apparatus after consumption, but lose the chance for improving service experience.
Therefore, evaluating apparatus after a kind of conveniently consumption of needs at present.
Invention content
Evaluating apparatus and training and application method are to solve to disappear after being consumed an embodiment of the present invention provides a kind of speech recognition
The problem of making troubles to client is evaluated after expense.
It is an object of the invention to provide evaluating apparatus after a kind of conveniently consumption.
Above-mentioned purpose that the invention is realized by the following technical scheme.
Evaluating apparatus after a kind of speech recognition consumption, including cash register region, cash register control device, face identification device, language
Sound identification device, Member Information storage device.
The cash register region includes cashier, commodity Distribution Area, ultrasonic distance inductor；For cash register and receive Gu
Evaluation information after visitor's consumption.
The cash register control device controls the speech recognition evaluated after consumption for opening speech recognition equipment.
Customer's appearance that the face identification device is evaluated after being consumed for identification, and from Member Information storage device
Face information data in match, obtain the surname of customer.
The speech recognition equipment develops UNIT by accessing the customized conversational system of Baidu's commercialization, customizes supermarket
Conversational system is evaluated after consumption.
The training method of evaluating apparatus, step are as follows after a kind of speech recognition consumption.
A, the scene of speech recognition equipment setting application is evaluates after supermarket's consumption.
Evaluation service words art after existing consumption is converted to voice and known by B, configuration dialog unit in speech recognition equipment setting
Other device is talked with sample and is marked.
C, speech recognition equipment trains dialog unit configuration and scene setting, dialogue sample, dialog template in sandbox
Model is generated, the speech recognition test evaluated after being consumed.
D, by after-sale service department and speech recognition equipment Intelligent dialogue, data mark and verification are completed.
E, step A to D is repeated, verifies and pinpoints the problems, is commented after supplement dialogue sample, then the new consumption of re -training generation
Valency speech recognition modeling.
The application method of evaluating apparatus, step are as follows after a kind of speech recognition consumption：.
A, customer applies for member, after filling in data and taking pictures, obtains member card.
B, it consumer purchases goods and checks out in cashier, commodity after barcode scanning are put commodity Distribution Area by cashier, complete cash register
Operation.
C, customer takes commodity to commodity Distribution Area, and ultrasonic distance inductor senses object event, event information is sent out
To cash register control device, if event is happened at cash register operation and completes in 1 minute, speech recognition equipment sends out INQUIRE statement："
You are good by Mr., may I ask this service and what also has can be with improved place ".
D, customer is by practical impression speech answering.
E, speech recognition equipment collects customer input, forms written historical materials and sorts out, is reflected to Supermarket management layer to improve
Traffic.
The advantageous effect of the method for the present invention is：It is evaluated after the consumption of client convenient and efficient.
Description of the drawings
In order to illustrate more clearly about the embodiment of the present invention or technical scheme of the prior art, to embodiment or will show below
There is attached drawing needed in technology description to be briefly described, it should be apparent that, the accompanying drawings in the following description is only this
Some embodiments of invention, for those skilled in the art, without having to pay creative labor, can be with root
Other attached drawings are obtained according to these attached drawings.
Fig. 1：Evaluating apparatus after a kind of speech recognition consumption.
Fig. 2：The training method of evaluating apparatus after a kind of speech recognition consumption.
Fig. 3：The application method of evaluating apparatus after a kind of speech recognition consumption.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present invention, the technical solution in the embodiment of the present invention is carried out clear, complete
Site preparation describes, it is clear that described embodiment is only part of the embodiment of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, those of ordinary skill in the art are obtained every other without making creative work
Embodiment shall fall within the protection scope of the present invention.
Evaluating apparatus after a kind of speech recognition consumption of embodiment l.
As shown in Figure l, evaluating apparatus after a kind of speech recognition consumption of the embodiment of the present invention, including cash register region, cash register control
Device processed, face identification device, speech recognition equipment, Member Information storage device.
The cash register region includes cashier, commodity Distribution Area, ultrasonic distance inductor；For cash register and receive Gu
Evaluation information after visitor's consumption.
The cash register control device controls the speech recognition evaluated after consumption for opening speech recognition equipment.
Customer's appearance that the face identification device is evaluated after being consumed for identification, and from Member Information storage device
Face information data in match, obtain the surname of customer.
The speech recognition equipment develops UNIT by accessing the customized conversational system of Baidu's commercialization, customizes supermarket
Conversational system is evaluated after consumption.
The training method of evaluating apparatus after a kind of 2 speech recognition of embodiment consumption.
As shown in Fig. 2, after a kind of speech recognition of the embodiment of the present invention consumption evaluating apparatus training method, step is as follows.
A, the scene of speech recognition equipment setting application is evaluates after supermarket's consumption.
Evaluation service words art after existing consumption is converted to voice and known by B, configuration dialog unit in speech recognition equipment setting
Other device is talked with sample and is marked.
C, speech recognition equipment trains dialog unit configuration and scene setting, dialogue sample, dialog template in sandbox
Model is generated, the speech recognition test evaluated after being consumed.
D, by after-sale service department and speech recognition equipment Intelligent dialogue, data mark and verification are completed.
E, step A to D is repeated, verifies and pinpoints the problems, is commented after supplement dialogue sample, then the new consumption of re -training generation
Valency speech recognition modeling.
The application method of evaluating apparatus after a kind of 3 speech recognition of embodiment consumption.
As shown in figure 3, after a kind of speech recognition of the embodiment of the present invention consumption evaluating apparatus application method, step is as follows：.
A, customer applies for member, after filling in data and taking pictures, obtains member card.
B, it consumer purchases goods and checks out in cashier, commodity after barcode scanning are put commodity Distribution Area by cashier, complete cash register
Operation.
C, customer takes commodity to commodity Distribution Area, and ultrasonic distance inductor senses object event, event information is sent out
To cash register control device, if event is happened at cash register operation and completes in 1 minute, speech recognition equipment sends out INQUIRE statement："
You are good by Mr., may I ask this service and what also has can be with improved place ".
D, customer is by practical impression speech answering.
E, speech recognition equipment collects customer input, forms written historical materials and sorts out, is reflected to Supermarket management layer to improve
Traffic.
It applies specific embodiment in the present invention to be expounded the principle of the present invention and embodiment, above example
Explanation be merely used to help understand the present invention method and its core concept；Meanwhile for those of ordinary skill in the art,
Thought according to the present invention, there will be changes in specific embodiments and applications, in conclusion in this specification
Appearance should not be construed as limiting the invention.
Claims (3)
1. evaluating apparatus after a kind of speech recognition consumption, which is characterized in that know including cash register region, cash register control device, face
Other device, speech recognition equipment, Member Information storage device；
The cash register region includes cashier, commodity Distribution Area, ultrasonic distance inductor；Disappear for cash register and reception customer
Evaluation information after taking；
The cash register control device controls the speech recognition evaluated after consumption for opening speech recognition equipment；
The face identification device is for identifying customer's appearance for evaluating after consumption, and from the people in Member Information storage device
It is matched in face information material, obtains the surname of customer；
The speech recognition equipment develops UNIT, the consumption of customization supermarket by accessing the customized conversational system of Baidu's commercialization
After evaluate conversational system.
2. the training method of evaluating apparatus after a kind of speech recognition consumption, which is characterized in that step is as follows：
A, the scene of speech recognition equipment setting application is evaluates after supermarket's consumption；
Evaluation service words art after existing consumption is converted to speech recognition dress by B, configuration dialog unit in speech recognition equipment setting
It puts dialogue sample and marks；
C, speech recognition equipment generates dialog unit configuration and scene setting, dialogue sample, dialog template training in sandbox
Model, the speech recognition test evaluated after being consumed；
D, by after-sale service department and speech recognition equipment Intelligent dialogue, data mark and verification are completed；
E, step A to D is repeated, verifies and pinpoints the problems, language is evaluated after supplement dialogue sample, then the new consumption of re -training generation
Sound identification model.
3. the application method of evaluating apparatus after a kind of speech recognition consumption, which is characterized in that step is as follows：
A, customer applies for member, after filling in data and taking pictures, obtains member card；
B, it consumer purchases goods and checks out in cashier, commodity after barcode scanning are put commodity Distribution Area by cashier, complete cash register operation；
C, customer takes commodity to commodity Distribution Area, and ultrasonic distance inductor senses object event, and event information is dealt into receipts
Silver-colored control device, if event is happened at cash register operation and completes in 1 minute, speech recognition equipment sends out INQUIRE statement：" Mr. Zhang
You are good, may I ask this service and what also has can be with improved place "；
D, customer is by practical impression speech answering；
E, speech recognition equipment collects customer input, forms written historical materials and sorts out, is reflected to Supermarket management layer to improve traffic.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810033253.7A CN108133395A (en) | 2018-01-14 | 2018-01-14 | Evaluating apparatus and training and application method after a kind of speech recognition consumption |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810033253.7A CN108133395A (en) | 2018-01-14 | 2018-01-14 | Evaluating apparatus and training and application method after a kind of speech recognition consumption |
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| Publication Number | Publication Date |
|---|---|
| CN108133395A true CN108133395A (en) | 2018-06-08 |
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ID=62400583
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|---|---|---|---|
| CN201810033253.7A Pending CN108133395A (en) | 2018-01-14 | 2018-01-14 | Evaluating apparatus and training and application method after a kind of speech recognition consumption |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2001282906A (en) * | 2000-04-03 | 2001-10-12 | Nippon Syst Design Kk | Processing system for calculating predicted value of number of sales and order quantity |
| CN106303102A (en) * | 2015-06-25 | 2017-01-04 | 阿里巴巴集团控股有限公司 | Automatization's calling-out method, Apparatus and system |
| CN205969049U (en) * | 2016-05-31 | 2017-02-22 | 皖西学院 | Guest -meeting robot |
| CN107293031A (en) * | 2017-08-12 | 2017-10-24 | 合肥全飞信息科技有限公司 | A kind of hospital admission system based on recognition of face |
-
2018
- 2018-01-14 CN CN201810033253.7A patent/CN108133395A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| JP2001282906A (en) * | 2000-04-03 | 2001-10-12 | Nippon Syst Design Kk | Processing system for calculating predicted value of number of sales and order quantity |
| CN106303102A (en) * | 2015-06-25 | 2017-01-04 | 阿里巴巴集团控股有限公司 | Automatization's calling-out method, Apparatus and system |
| CN205969049U (en) * | 2016-05-31 | 2017-02-22 | 皖西学院 | Guest -meeting robot |
| CN107293031A (en) * | 2017-08-12 | 2017-10-24 | 合肥全飞信息科技有限公司 | A kind of hospital admission system based on recognition of face |
Non-Patent Citations (2)
| Title |
|---|
| 互扯程序: "百度UNIT 如何站在巨人的肩膀上，将自己的产品赋予AI的能力？", 《CSDN博客-HTTPS://BLOG.CSDN.NET/MXW2552261/ARTICLE/DETAILS/78772927/》 * |
| 王铭泽等: "购物满意与否轻轻"揿一记" 家乐福设立"顾客评价器"", 《东方网-HTTP://SH.EASTDAY.COM/QTMT/20110310/U1A863287.HTML》 * |
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Application publication date: 20180608 |