CN108038421A - Intelligent hospitalit method and system - Google Patents
Intelligent hospitalit method and system Download PDFInfo
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Abstract
The invention discloses a kind of intelligent hospitalit method and system, the intelligence hospitalit method includes：Identification and classification are carried out to personnel；According to corresponding information in the identification and classification results searching database, and determine the corresponding grade of service of personnel；According to the definite grade of service, corresponding service is performed.This intelligence hospitalit method is realized serves disengaging personnel with anthropomorphic mode, disengaging personnel are subjected to class discrimination, and the personnel are provided with different services according to different classes of, meet different disengaging personnel service's demands, the manual service cost of enterprise is reduced, while also bad behavior can be identified and be admonished.
Description
Technical field
The present invention relates to field of artificial intelligence, more particularly to a kind of intelligent hospitalit method and system.
Background technology
Enterprise or property are needed to passing in and out personal management, and generally use is manually registered, manually guided, the side of manual service
Formula, Ye You enterprises or property are using intelligent entrance guard or receive management of the machinery equipment to disengaging personnel.Existing intelligent entrance guard function
It is relatively single.Mainly simple service procedure is solidificated in intelligent entrance guard, responds some simple services, service mode and sound
Should be also relatively single and fixed.Same service procedure and unified cured service mode are used to all disengaging personnel,
It can not meet the demand for services of different personnel.
Also there are some to carry out hospitalit equipment for visitor in the prior art, and these are directed to the equipment of visitor for visiting
Other personnel outside visitor are helpless, and visitor's accommodation needs manually to be previously entered reservation information, by visitor and in advance
About storehouse is matched, and knows visiting intention, results in the need for excessive manual intervention.In addition, the visiting object of reservation or interviewed object are all
It is possible to because a variety of causes changes.So that success could not be preengage within the time of reservation, waste of time is caused.
Existing accommodation cannot carry out Accurate classification to discrepancy personnel, so as to targetedly cannot be serviced and taken
The differentiation for grade of being engaged in and reservation service content；And lack and bad behavior is identified and is prevented.
The content of the invention
It is contemplated that solve at least some of the technical problems in related technologies.For this reason, the present invention
One purpose is to propose a kind of intelligent hospitalit method and system.
On the one hand, to achieve the above object, intelligent hospitalit method according to embodiments of the present invention, the intelligence reception
Method of servicing includes：
Identification and classification are carried out to personnel；
According to corresponding information in the identification and classification results searching database, and determine that the personnel are corresponding
The grade of service；
According to the definite grade of service, corresponding service is performed.
According to one embodiment of present invention, it is described according to corresponding in the identification and classification results searching database
Information, and determine the corresponding grade of service of personnel；According to the definite grade of service, the specific bag of corresponding service is performed
Include：
If the identification and classification results carry out human-computer interaction, letter are carried out to visited for the first time personnel to visit personnel for the first time
Breath gathers, information corresponding with visiting personnel for the first time in searching database, and personnel's progress grade of service of visiting for the first time is determined；According to clothes
Business grade visits personnel's progress grade service for the first time to described；
If the identification and classification results are return visit personnel, carry out human-computer interaction, in searching database with return visit
The corresponding information of personnel, confirms the return visit personal information, and carrying out the grade of service to the return visit personnel determines；According to service etc.
Level carries out grade service to the return visit personnel；
If the identification and classification results are frequentation personnel, information corresponding with frequentation personnel in searching database,
And the grade of service is carried out to the frequentation personnel and is determined；Grade service is carried out to the frequentation personnel according to the grade of service.
According to one embodiment of present invention, it is described according in the identification and classification results searching database with institute
State identification and the corresponding information of classification results, and the definite and identification and the corresponding service of classification results etc.
Level；According to the definite grade of service, perform corresponding service and specifically further include：
If the identification and classification results are interior employee, information corresponding with internal staff in searching database,
And carry out no less than one service in attendance service, command service or secretary's messenger service.
According to one embodiment of present invention, the personal identification method includes living things feature recognition method or digital identity is believed
Any one in breath method.
A kind of intelligence hospitalit method, the intelligence hospitalit method include：
Identification is carried out to personnel；
Demand for services classification is carried out to the personnel according to the identity identification information；
According to the demand for services of the classification, there is provided self-defined grade service.
According to one embodiment of present invention, the self-defined grade service includes：
Service is pass in self-defined audio and video playing service, self-defined picture and text showing service, instant message, gesture command is opened
Put in the open service of service, the open service of gate inhibition or administration authority and be no less than one.
A kind of intelligence hospitalit method, the intelligence hospitalit method include：
Identification is carried out to personnel；
Message relating retrieval is carried out to the personnel after identification, and judges whether the retrieval message is to meet push immediately to disappear
Breath；
If the retrieval message is immediately performed the retrieval message, the retrieval is disappeared to meet instant PUSH message
Breath plays to the personnel after the identification；
Otherwise, the message push service of other trigger conditions is performed.
According to one embodiment of present invention, the message push service of other trigger conditions includes：
Timing forwarding short message service, the retrieval message is sent to the people after the identification by short message mode timing
Member.
A kind of bad behavior recognition methods, the bad behavior recognition methods include：
The image whether detect has human body in video flowing exists；If so, then the locking image with human body be with
Track target, while identification is carried out to the image with the human body；
Action capture is carried out to the tracking target, and the capture is acted and carries out behavioural analysis and identification；
According to bad behavior model library, judge the capture action whether bad behavior；
If the capture action is bad behavior, evidence obtaining record is carried out to the bad behavior, while is exported corresponding
Audio and video, try to stop the bad behavior.
According to one embodiment of present invention, the bad action includes：Smoke, fight, destruction, uncivil use
Any one in language, conveniently gurry or the behavior that walks a dog.
On the other hand, to achieve the above object, the embodiment of the present invention provides a kind of intelligent hospitalit system, the intelligence
Hospitalit system includes：
Personnel are carried out identification and classification by personal identification sort module；
Grade of service determining module, according to corresponding information in the identification and classification results searching database, and
Determine the corresponding grade of service of the personnel；
Service execution module, according to the definite grade of service, performs corresponding service.
According to one embodiment of present invention, the grade of service determining module specifically includes：
Visit personnel's determining module for the first time, if the identification and classification results visit personnel for the first time to be described, carry out man-machine friendship
Mutually, information gathering is carried out to visited for the first time personnel, information corresponding with visiting personnel for the first time in searching database, to it is described visit for the first time personnel into
The row grade of service determines；
Return visit personnel's determining module, if the identification and classification results are return visit personnel, carries out human-computer interaction, inspection
Information corresponding with paying a return visit personnel, confirms the return visit personal information, the return visit personnel is serviced etc. in rope database
Level determines；
Frequentation personnel's determining module, if the identification and classification results are frequentation personnel, in searching database and often
The corresponding information of visit personnel, and the grade of service is carried out to the frequentation personnel and is determined.
According to one embodiment of present invention, the grade of service determining module further includes：
Internal staff's determining module, if the identification and classification results are interior employee, in searching database with it is interior
The corresponding information of portion personnel, and carry out no less than one service in attendance service, command service or secretary's messenger service.
According to one embodiment of present invention, the identification system includes living creature characteristic recognition system or digital identity
Any one in information system.
A kind of intelligence hospitalit system, the intelligence hospitalit system include：
Personnel are carried out identification by personal identification module；
The personnel are carried out demand for services classification by demand for services sort module according to the identity identification information；
Self-defined grade service module, according to the demand for services of the classification, there is provided self-defined grade service.
According to one embodiment of present invention, the self-defined grade service module includes：
Service is pass in self-defined audio and video playing service, self-defined picture and text showing service, instant message, gesture command is opened
Put in the open service of service, the open service of gate inhibition or administration authority and be no less than one.
A kind of intelligence hospitalit system, the intelligence hospitalit system include：
Personnel are carried out identification by personal identification module；
Personnel after identification are carried out message relating retrieval by instant message push judgment module, and judge that the retrieval disappears
Whether breath is to meet instant PUSH message；
Instant message push module, if the retrieval message is immediately performed the retrieval to meet instant PUSH message
Message, the personnel after the identification are played to by the retrieval message；
Other message pushing modules, otherwise, perform the message push service of other trigger conditions.
According to one embodiment of present invention, other message pushing modules include：
Short message forwarding module, timing forwarding short message service, the retrieval message is sent to institute by short message mode timing
State the personnel after identification.
A kind of bad behavior identifying system, the bad behavior identifying system include：
Human body image identification module, the image whether detect has human body in video flowing exist；If so, then lock the tool
The image for having human body is tracking target, while carries out identification to the image with the human body；
Human body image tracking module, action capture is carried out to the tracking target, and acts carry out behavior to the capture
Analysis and identification；
Bad behavior judgment module, according to bad behavior model library, judge the capture action whether bad behavior；
Module is tried to stop in bad behavior, if capture action is bad behavior, evidence obtaining note is carried out to the bad behavior
Record, while corresponding audio and video are exported, the bad behavior is tried to stop.
According to one embodiment of present invention, the bad action includes：Smoke, fight, destruction, uncivil use
Any one in language, conveniently gurry or the behavior that walks a dog.
Intelligence reception method provided in an embodiment of the present invention, by carrying out identification and classification to disengaging personnel, then
According to classification situation, and preset different methods of service and provide different type service to disengaging personnel, meet different
Personnel service's demand is passed in and out, reduces the manual service cost of enterprise.
The present invention can meet the complicated needs of enterprise or property to disengaging personnel's management and control, have good user experience, pass through
Human-computer interaction mitigates the human cost of enterprise like the interpersonal labour for freely linking up, reducing manual service.
Brief description of the drawings
Fig. 1 is the flow chart of intelligent hospitalit method provided in an embodiment of the present invention；
Fig. 2 is the flow chart of another intelligent hospitalit method provided in an embodiment of the present invention；
Fig. 3 is the flow chart of another intelligent hospitalit method provided in an embodiment of the present invention；
Fig. 4 is another intelligent hospitalit method flow diagram provided in an embodiment of the present invention；
Fig. 5 is another intelligent hospitalit method flow diagram provided in an embodiment of the present invention；
Fig. 6 is bad behavior recognition methods flow chart provided in an embodiment of the present invention.
The embodiments will be further described with reference to the accompanying drawings for the realization, the function and the advantages of the object of the present invention.
Embodiment
In order to make those skilled in the art more fully understand the present invention program, below in conjunction with the embodiment of the present invention
Attached drawing, is clearly and completely described the technical solution in the embodiment of the present invention.Unless otherwise defined, it is used herein
All technical and scientific terms are identical with the normally understood implication of those skilled in the art for belonging to the present invention.Herein
Used term is intended merely to the purpose of description specific embodiment in the description of the invention, it is not intended that in limitation originally
Invention.
Referenced herein " embodiment " is it is meant that a particular feature, structure, or characteristic described can wrap in conjunction with the embodiments
Containing at least one embodiment of the present invention.Each position in the description occur the phrase might not each mean it is identical
Embodiment, nor the independent or alternative embodiment with other embodiments mutual exclusion.Those skilled in the art explicitly and
Implicitly understand, embodiment described herein can be combined with other embodiments.
Embodiment one
Usually in enterprise foreground, building or garden inlet, all kinds of personnel's disengaging are had.Intelligence provided by the invention connects
Method is treated, to entering and exiting or visiting personnel is identified and classifies, according to classification as a result, clothes for different types of personnel
Business needs, and different personnel are carried out with different preset services.Refering to Fig. 1, it is illustrated that received for intelligence provided in an embodiment of the present invention
The flow chart of method of servicing.It the described method comprises the following steps：
S101, carry out identification and classification to personnel.
The identity characteristic information of collection entrance or visiting personnel first, personnel are identified according to the identity characteristic information gathered
Identity.Specifically, in one embodiment of the invention, personnel identity database is previously provided with, is deposited in the identity database
Contain the identity characteristic information corresponding to the identity information and identity information of personnel.The personnel identity database can be advance
It is stored in the database of intelligent concierge system local or the remote data base accessed by communication mode.
When personnel are into fashionable, in personal identification method provided in an embodiment of the present invention, by gathering the identity into personnel
Characteristic information, the identity characteristic information of the collection is corresponding in personnel identity database as input identity characteristic information
Information is compared, and believes if existed in personnel identity database with the matched identity characteristic of the input identity characteristic information
Breath, then identify the identity information of corresponding personnel.If the identity characteristic information not matched, which is identified as footpath between fields
Stranger person.Alternatively, in an embodiment of the invention, the identity characteristic information is believed for biological information or digital identity
Breath.
Further, in one embodiment according to the present invention, the personal identification method can be that biological characteristic is known
Other method.The biological feather recognition method is, for example, recognition of face, Application on Voiceprint Recognition, iris recognition, fingerprint recognition, retina knowledge
Not, hand vein recognition, DNA identifications, hand identification, personal recognition or Gait Recognition etc..Correspondingly, in the personnel identity database
The identity characteristic information stored is：Face characteristic information, vocal print feature information, iris feature information, fingerprint feature information, regard
Nethike embrane characteristic information, vein pattern information, DNA characteristics information, hand-shaped characteristic information, palm print characteristics information or gait feature information
Deng.
Further, in one embodiment according to the present invention, the personal identification method can be that digital identity is believed
Breath method.For example, by inputting ID number, the brush ID card, brush access card, scanning the two-dimensional code, input password, scanning business card, defeated
Enter the modes such as phone number, input short message verification code and carry out identification.Correspondingly, the body stored in personnel identity database
Part characteristic information is, for example, ID number, gate inhibition's card information, Quick Response Code, password information, card information, phone number, short-message verification
Code etc..For example, Quick Response Code can be sent or provided to visiting personnel when reservation is visiting.Into fashionable, shown by scanning it
Quick Response Code, identify visiting personnel identity.In another example can be in reservation, to the sending short message by mobile phone of reservation visiting personnel
Identifying code, by input validation code when coming to visit, determines the identity of visiting personnel.
Needed according to accuracy, the different of efficiency.In one embodiment of the invention, a variety of bodies can also be used
The combination of part recognition methods.For example, using the combination of two or more biological nature recognition methods, using digital body
Part information and the combination of biological nature recognition methods, or the combination using a variety of digital identity information recognition methods.For example, come
Visit person can select a kind of completion identification in a variety of personal identification methods.In the higher place of security requirement, according to
The intelligent reception method of the present invention can set progressive identification.For example, a kind of digital identity information recognition methods is first passed through,
A kind of biological nature recognition methods is recycled to be verified.
S102, according to corresponding information in the identification and classification results searching database, and determine the personnel
The corresponding grade of service.
After the identity of visiting personnel is identified, the identity according to personnel determines the mode of service.For difference
The personnel of type, can preset different methods of service.Method of service may include the type of service, can also further comprise taking
The grade of business.For example, the correspondence relationship information storehouse of personnel identity and method of service is prestored, according to what is determined in step S101
Identity, by searching for the correspondence stored, determines method of service.The correspondence relationship information storehouse is storable in above-noted persons' body
The information bank in part database or being stored separately and safeguarding with personnel identity database.
According to embodiment of the present invention, each personnel identity can be directed to and method of service is set, realize fine
Property service.According to another implementation of the invention, first personnel can also be classified, for different personnel's classifications,
Different methods of service is set.Personnel's classification information can be set in advance in personnel identity database, can also be arranged on people
In the correspondence relationship information storehouse of member's identity and method of service.
The definite grade of service of S103, basis, performs corresponding service.
After step S102 determines method of service, corresponding service is performed according to identified method of service.
Intelligence reception method provided in an embodiment of the present invention, by carrying out identification to disengaging personnel and classifying,
Then according to classification situation, and preset different methods of service and provide different type service to disengaging personnel, meet not
With the different demands for services of personnel, reduce the work of manual service, mitigate the human cost of enterprise.
Embodiment two
Refering to Fig. 2, Fig. 2 is the flow chart for another intelligent hospitalit method that this bright embodiment provides.The method bag
Include following steps：
S201, carry out identification and classification to personnel, and personnel are categorized as to visit personnel, return visit personnel, frequentation personnel for the first time.
In this step, collection identifies personnel identity, according to personnel into the identity information of personnel according to the identity information gathered
Personnel are categorized as visiting personnel, return visit personnel, frequentation personnel for the first time by identity.
If S202, the identification and classification results visit personnel for the first time to be described, human-computer interaction is carried out, to visited for the first time people
Member carries out information gathering, information corresponding with visiting personnel for the first time in searching database, and to visit personnel's progress grade of service for the first time true to described
It is fixed；Personnel's progress grade service is visited for the first time to described according to the grade of service；
If personnel are judged as visiting personnel for the first time, pass through human-computer interaction interface and this in method provided in an embodiment of the present invention
Visit personnel for the first time and carry out human-computer interaction, guide the visiting information of personnel input, and according to visiting information, there is provided corresponding service.
For example, can be by showing guidance information on a user interface, prompting visits personnel for the first time and inputs its name, unit, contact
The identity informations such as phone, and prompt input visit purpose and wish the department of visit or wish the personnel's name visited.Visit mesh
Such as can be business negotiation, business consultation, attend a meeting, train, apply for.Input mode can be interactive voice, touch screen friendship
Mutually, keyboard and mouse input etc..
In method provided in an embodiment of the present invention, the personnel identity information of visiting for the first time inputted is stored in personnel identity data
In storehouse, and according to the visit purpose inputted, there is provided corresponding service.For example, put through inputted hope visit department or
The phone of internal staff, establishes the personnel that visit for the first time and wishes the call of internal staff visited.Alternatively, provide hope to the personnel that visit for the first time
The department of visit or the extension of internal staff, guiding visit personnel for the first time and dial completely restricted extension, establish contact.According to the present invention
Another embodiment, passes through instant message, Email, phone, voice broadcast, inside by the information that the personnel of visiting for the first time are inputted
The modes such as message mechanism are supplied to the department visited or internal staff, while provide corresponding preset service output, and guiding is just
Visit personnel take a seat wait and guide the personnel of visiting for the first time to meet or get in touch with interviewed people by receiving, or by preset service mode.
If S203, the identification and classification results are return visit personnel, carry out human-computer interaction, in searching database with
The corresponding information of return visit personnel, confirms the return visit personal information, and carrying out the grade of service to the return visit personnel determines；According to clothes
Grade of being engaged in carries out grade service to the return visit personnel.
If personnel are identified as return visit personnel, perform to paying a return visit the default service of personnel.Provided by the invention one
In a embodiment, the return visit personnel are the personnel that access information has been retained in system.For example, every came and passed through
The personnel of system service are crossed, can all retain the personal information of the visiting personnel and purpose information of coming to visit before in systems.Into
Personnel are by biological characteristic or digital identity recognition methods, and by the retrieval with historical data base of visiting, it is just to judge the visitor
Secondary or return visit, if the personnel of return visit, system will actively export the history personal information of the personnel and confirmation request or corrigendum, together
When system can actively call return visit personnel.This visiting purpose is confirmed according to human-computer interaction, and according to the visit mesh inputted
, there is provided corresponding service.For example, putting through the inputted department of hope visit or the phone of internal staff, establish and pay a return visit people
The call for the internal staff that member and hope are visited.Alternatively, provide the department for wishing to visit or point of internal staff to the personnel of return visit
Machine number, guiding return visit personnel dial completely restricted extension, establish contact.In another embodiment of the invention, personnel will be paid a return visit
The information inputted is supplied to by modes such as instant message, Email, phone, voice broadcast, inside story mechanism and is visitd
The department of visit or internal staff, simultaneity factor provide corresponding preset service output, and guiding return visit personnel, which take a seat, to be waited by receiving,
Or return visit person is guided to meet or get in touch with interviewed people by preset service mode.
It is corresponding with frequentation personnel in searching database if S204, the identification and classification results are frequentation personnel
Information, and the grade of service is carried out to the frequentation personnel and is determined；Grade service is carried out to the frequentation personnel according to the grade of service.
If personnel are judged as frequentation personnel, perform to the default service of frequentation personnel.In the reality of the present invention
Apply in example, the frequentation personnel are the personnel for being stored with identity information in systems.Specifically, in advance by the frequentation people
The identity information of member establishes the model database to prestore, and personnel in deletion database can be increased at any time by being authorized operating personnel,
The personnel identity information of capture is carried out retrieval contrast with data in above-mentioned storehouse, if being matched with certain identity information, into personnel
Frequentation personnel are judged as, system will perform corresponding hospitalit.
For example, in an embodiment of the invention, frequentation personnel can be courier, postman, maintenance personal, property management
Member, safety officer, government docking waiter etc. often pass in and out personnel, and being authorized operating personnel can be special by the biology of frequentation personnel
Reference ceases or digital identity information is collected in model database in advance.When it is all obtained into personnel identity information by system after meeting
Contrast retrieval is carried out into above-mentioned model database, once there is matching identity information, system is immediately performed default connect
Pattern to be serviced.Its reception pattern can independently be set according to personnel in the model database, can also be carried out
Unified batch setting, set content includes but not limited to audio and video output, message is passed on, clearance etc. of opening the door.
In this embodiment, system not only provides service to exterior visiting personnel, is categorized as visiting people for the first time according to visiting personnel
Member, pay a return visit personnel, frequentation personnel, and according to it is described visit personnel for the first time, return visit personnel, frequentation personnel provide different service.
Embodiment three
Refering to Fig. 3, Fig. 3 is the flow chart of another intelligent hospitalit method provided in an embodiment of the present invention.The method
Comprise the following steps：
S301, carry out identification to personnel.
It is corresponding with internal staff in searching database if S302, the identification and classification results are interior employee
Information, and carry out no less than one service in attendance service, command service or secretary's messenger service.
In step S301, if it is determined that personnel are interior employees, then the service processing flow to interior employee is performed.
Specifically, in invention one embodiment, using biological nature identification or digital identity information identification come into pedestrian
The classification of member.First, identity information acquisition is carried out to all internal staff (employee) and obtains identity information database, the body
Part information gathering mode includes but not limited to obtain biometric identity information database or logical by physical characteristics collecting mode
Cross digital identity information and collect digital identity information database.According to the identity information database and the life for entering personnel
Thing feature or digital identity information carry out contrast identification, if there being matching data in the identity information database,
It is internal staff (employee) to illustrate that this enters personnel.
In method provided in an embodiment of the present invention, provided for the internal staff including attendance service, gate inhibition's service, letter
The service of breath notice, express delivery article get notice service, command service etc..
When employee needs attendance to service, the present embodiment preferably non-contact mode of checking card, such as：Pass through fixed gesture command
Or voice command etc. to be to perform attendance service of checking card, check card can successfully export corresponding audio and video (as work happiness is wished in working,
Come off duty wish have a good trip).Meet attendance management demand for services of the enterprise to employee, the end of month can automatically form report and supply Human Resources Department
Use.When employee be not required attendance service, can directly make other instructions, carry out the services of next step.
When confirming that it is interior employee to enter personnel, the method has carried out the preparation that command service is provided for the employee,
Employee makes dependent instruction, and described instruction exchange way includes but not limited to：Gesture, voice, touch screen etc..The present embodiment is preferred
Gesture command method of service, such as：Switch gate, switch lamp, warm and sincere welcome, enthusiasm is seen off, corporate image is shown, security protection starts, is closed
Total electricity is closed, gives the correct time, report weather etc..Gesture command but above gesture command is not limited to, when each order performs completion, can exported
Corresponding self-defined audio and video.It is some to authorize the order that can just perform, order promoter can be checked in advance either with or without order
Access right.
For example, driver little Chen talks the client of business from airport Jie Liaolai companies, when entering foreground, system meeting with leader guest
It is good actively to call Mr. Chen, while communicates information to little Chen：" it is allowed first to show that company's image is browsed to guest and then gone with guest
Office manager office interview ", the little Chen being notified use gesture first hand instruction system welcome guest arrival, export immediately
The audio and video welcomed, then little Chen gesture instructions system demonstration company introduction, system show company's shape in LED large-size screen monitors immediately
As introducing, finish, guide guest to meet personally office manager into Office Area after little Chen gesture instruction system opening gates.
In another example the people for application of coming enters foreground, system identification is that can be referred to after visiting personnel for the first time using human-computer interaction function
Draw the visiting purpose of personnel input and personally identifiable information, when it is application to learn visiting purpose, system can notify to be responsible for automatically
The staff of occurrences in human life application comes out receiving, or has the default personnel to application of coming to be received into row mode, and output is pre- immediately for meeting
If reception pattern, guide job candidates enter determined location.
Described information notice service is mainly directed towards interior employee, (is retained also facing the external staff in storehouse in system
There is all personnel of identity information, including it is in storehouse personnel to be set as the visitor of honored guest).Information content of announcement includes but unlimited
In：Employee's birthday reminds, critical event prompting, timing SMS prompting, express delivery object get the visiting prompting of notice, refusal, section is false
Notify day, meet instant messages push etc..
In method provided in an embodiment of the present invention, service is provided to interior employee in the method.For example, can be in employee
Working, come off duty, be outgoing when checking card, and internally employee provides gate inhibition, attendance, information notifies, notice, gesture command are got in express delivery
Deng service.
Example IV
Refering to Fig. 4, Fig. 4 is another intelligent hospitalit method flow diagram provided in an embodiment of the present invention.The method bag
Include following steps：
S401, carry out identification to personnel.
This step carries out identification according to the identity information for entering personnel.
S402, according to the identity identification information to the personnel carry out demand for services classification.
This step classifies personnel according to the identity information after identification.
S403, the demand for services according to the classification, there is provided self-defined grade service.
This step is categorized as it according to different personnel and provides the acquiescence preset service of different brackets/form, of the invention real
Apply in example, be preferably divided into honored guest's service and general service.Can also be according to the self-defined individual character for needing to provide differentiation of management
Change service, such as：The grade of service can include but is not limited to：Honored guest's service, employee's service, customer service, general service, supplier
Service etc., the difference of the grade of service are to include for the different service content of different personnel selections, the offer of service content
But it is not limited to：Self-defined audio and video, self-defined picture and text, instant message are pass on, the opening of gesture command, the opening of gate inhibition, management
The combined arrangements such as the opening of authority form the different grades of service.
For example, the Li of Very Important Person company A will always visit and give advance notice, receiving person can be previously set total to Li
The mode option is received, such as：Warm welcome audio and video+welcome company A Li always comes to instruct text importing+automatic opening door of work
The Services Compositions such as taboo, when Li is always reached, foreground system can export above-mentioned Services Composition and notice receiving personnel come to meet immediately.
In another example supplier technician Mr. Zhang comes to do exchange of technology again, system actively output " can welcome Mr. Zhang
Come XX companies ", and inquire this come purpose of coming to visit, according to it is after human-computer interaction as a result, system is notified that corresponding receiving people before
Carry out receiving, while guide Mr. Zhang to take one's seat and wait receiving people.
In another example after card has been played in company personnel Xiao Wang working, system main can export " it is happy to wish that Mr. Wang works ", comes off duty and beats
System actively output " wishing that Mr. Wang has a good trip " after card.
Specifically, association is added in all personnel's identity information storehouse (can increase and decrease identity information temporarily) after personnel's classification
Service mode (content) option storehouse, consistency operation are designed as default option and custom option window-functions.If guest needs
Emphasis is received, and the service content just to be suited the requirements using custom option selection, its content can be stored in system, also may be used
To edit temporarily.
In another implementation of the invention, identities can be combined with grade separation, for example, first will disengaging personnel point
Class is strange personnel, pays a return visit personnel, frequentation personnel and/or interior employee etc., and different services etc. are carried out further according to its identity information
The classification of level, so as to provide more accurate service.
In method provided in an embodiment of the present invention, service not only is provided to exterior visiting personnel, also interior employee is carried
For service.For example, can go to work, come off duty in employee, is outgoing when checking card, internally employee's offer gate inhibition, attendance, information are led to
Know, notice is got in express delivery, the service such as gesture command, and definition service.
Embodiment five
Fig. 5 is another intelligent hospitalit method flow diagram provided in an embodiment of the present invention.
For all storehouse personnel (in storehouse, personnel can increase and decrease as needed), there is provided secretary's message push service, especially
It is to provide and meets instant Push Service.It is realized passes on information with the mode ' face to face ' like people.The described method includes following step
Suddenly：
S501, carry out identification to personnel.
S502, carry out message relating retrieval to the personnel after identification, and judges whether the retrieval message is to meet immediately
PUSH message.
Specifically, the present embodiment preferably associatedly adds message in personnel identity information database and pushes preset column, awards
Personnel in each storehouse can be carried out the preset work of editor of PUSH message by weighing operating personnel, inputted and generated with text mode and disappear
Database is ceased, each text message of the message database is associated with personally identifiable information and easily retrieves.
If S503, the retrieval message are immediately performed the retrieval message, by the inspection to meet instant PUSH message
Rope message plays to the personnel after the identification；
When capturing a certain identity information, except starting identification identity and personnel classify in addition to work, while determining identity
The personnel can further be retrieved whether there is associated message and exist, if so, by associated text be converted into voice report face to face immediately to
Target person is allowed to immediately passively receive message,
S504, otherwise, performs the message push service of other trigger conditions.
If nothing, system skips over automatically, does not process.According to message emergency, the mode of PUSH message can also be selected
And time conditions.Accordingly increase the trigger condition and push mode option of every message in message database.Such as meet immediately
The selection of push, timing forwarding short message, timing group-sending short message etc. mode.The displaying that focuses on of the present embodiment is met and is pushed away immediately
Take business.
For example, boss allows certain employee to being gone one time to his office after company at once, but employee is less than the premise of company
It is preceding to have handed over him in a conventional manner and be also not able to come immediately boss office, and the time has been grown and has been also easy to forget, and the system is with regard to energy
Enough rightly instant alerts employee boss Yao Qu offices when the employee is met.
For another example someone has stayed mail or present to certain employee, no matter this employee is in company or outside, but this
The event of sample simultaneously need not notify the employee at the first time, and then the system can do, when the employee is met
Informing him in time has mail or a present, and it is very satisfied thing that thing is just taken at scene, which away, similar event such as, courier
Know, birthday greeting etc. the system can service, not only hommization but also timeliness hold very good, experience sense can be very
By force.
Method provided in an embodiment of the present invention is disappeared by meeting instant Push Service method by presetting message is handed over described
On the default column of breath, the push of message is carried out when corresponding personnel occur, is embodied as imitating the informing function face to face of true personnel.
Embodiment six
In the intelligent reception method of the embodiment of the present invention, this method also provides bad behavior identification and the method handled.
Alternatively, the bad behavior recognition methods of the method for the present invention meaning includes：A kind of involved party in certain circumstances
The method for the action recognition that becomes more meticulous, another kind are that rule are identified to rude term person using existing speech recognition technology
Advise.Namely bad behavior recognition methods includes bad action and the identification of bad language.
Refering to Fig. 6, Fig. 6 is bad behavior recognition methods flow chart provided in an embodiment of the present invention.The bad action is known
Other method (action recognition that becomes more meticulous algorithm), the method for optimizing of the present embodiment includes：
The image for whether having human body in S601, detection video flowing exists；If so, then there is the image of human body described in locking
To track target, while identification is carried out to the image with the human body.
In this step, human testing is carried out to foreground video flowing and personnel identity identifies.
S602, carry out action capture to the tracking target, and the capture is acted and carries out behavioural analysis and identification.
Step S602 carries out the action recognition that becomes more meticulous to locking personnel.Disengaging personnel detection is mainly used to identify monitor video
Personage and dynamic tracking lock portrait in stream；Disengaging personnel become more meticulous action recognition for being carried out to the dynamic portrait detected
Deeper identification, including the color and type at the attribute (gender, hair length) of people and each position (head, upper body, under
Limb, footwear, cap, bag etc.) and each position of pedestrian body action change, become more meticulous action to more than and feature be identified
Main method flow is：
S6021, build disengaging personnel's bad behavior image data base first, is made and wrapped using this bad behavior view data
The training dataset of personnel's bad behavior motion characteristic containing disengaging.
S6022, be input to deep learning target detection network by training dataset and be trained.
S6023 and then network parameter to deep learning target detection network are constantly adjusted, and generation is relatively optimal
Network structure and parameter model.
Network structure and parameter model, be deployed in high in the clouds or embedded development product and carry out practical application by S6024
Detection.
Such as：Smoking behavior is identified, substantial amounts of smoking behavioral data, the data volume of collection will be gathered first
Bigger, the training dataset extracted is more accurate, not just quantitative requirement, also complete to the collection in smoking posture
Face, have stand it is smoking, be seated it is smoking, have against, have it is walking about, clipped with hand, favored with sometimes with mouth sometimes, hand is being just sometimes
Fortunately mouth clips cigarette, the smoking behavior that is perhaps lighting a cigarette, perhaps trembling the various posture forms of cigarette ash etc. is all collection
To picture, have thousands of training dataset, the behavioral parameters model of extraction just more has general character, is just formed and supplies routine call
Reduced parameter model library.
S603, according to bad behavior model library, judge the capture action whether bad behavior.
When formula detects human body and locking tracking from video flowing, each of which behavior act all can be with trained ginseng
Exponential model is contrasted, and when reduced value is more than some threshold value of setting, this behavior can be judged to smoking behavior.
If S604, capture action are bad behavior, evidence obtaining record, while the output phase are carried out to the bad behavior
The audio and video answered, try to stop the bad behavior.The sound of the advice prevention bad behavior is performed by the program finished in advance
Video.Similarly, other bad action behaviors are also required to similar collection and build storehouse, training modeling, programming framework, the mistake of contrast identification
Journey, can just draw the accurate recognition methods of different behaviors.
The bad behavior includes but not limited to：Smoke, fight, destruction, uncivil term, conveniently gurry, walk a dog
Deng.
It is acquired in method provided in an embodiment of the present invention for each bad behavior and builds storehouse, training modeling, programming frame
Structure, the process for arriving contrast identification again need the compiling work of customized program, to identification bad behavior there are while output it is fixed
The audio and video of system admonish the method for preventing involved party, i.e. bad behavior identifies and admonish method.
Embodiment seven
The embodiment of the present invention also puies forward a kind of intelligent hospitalit system, and the intelligence hospitalit system includes：
Personnel are carried out identification and classification by personal identification sort module.
Grade of service determining module, according to corresponding information in the identification and classification results searching database, and
Determine the corresponding grade of service of the personnel.
Service execution module, according to the definite grade of service, performs corresponding service.
The present embodiment is that the system of embodiment one realizes that related content refers to embodiment one, in order to not repeat herein succinctly
Repeat.
Embodiment eight
According to one embodiment of present invention, the grade of service determining module specifically includes：
Visit personnel's determining module for the first time, if the identification and classification results visit personnel for the first time to be described, carry out man-machine friendship
Mutually, information gathering is carried out to visited for the first time personnel, information corresponding with visiting personnel for the first time in searching database, to it is described visit for the first time personnel into
The row grade of service determines.
Return visit personnel's determining module, if the identification and classification results are return visit personnel, carries out human-computer interaction, inspection
Information corresponding with paying a return visit personnel, confirms the return visit personal information, the return visit personnel is serviced etc. in rope database
Level determines.
Frequentation personnel's determining module, if the identification and classification results are frequentation personnel, in searching database and often
The corresponding information of visit personnel, and the grade of service is carried out to the frequentation personnel and is determined.
The present embodiment is that the system of embodiment two realizes that related content refers to embodiment two, in order to not repeat herein succinctly
Repeat.
Embodiment nine
According to one embodiment of present invention, the grade of service determining module further includes：
Internal staff's determining module, if the identification and classification results are interior employee, in searching database with it is interior
The corresponding information of portion personnel, and carry out no less than one service in attendance service, command service or secretary's messenger service.
According to one embodiment of present invention, the identification system includes, and living creature characteristic recognition system or identity are known
Any one in other system.
The present embodiment is that the system of embodiment three realizes that related content refers to embodiment three, in order to not repeat herein succinctly
Repeat.
Embodiment ten
A kind of intelligence hospitalit system, the intelligence hospitalit system include：
Personnel are carried out identification by personal identification module.
The personnel are carried out demand for services classification by demand for services sort module according to the identity identification information.
Self-defined grade service module, according to the demand for services of the classification, there is provided self-defined grade service.
According to one embodiment of present invention, the self-defined grade service module includes：
Service is pass in self-defined audio and video playing service, self-defined picture and text showing service, instant message, gesture command is opened
Put in the open service of service, the open service of gate inhibition or administration authority and be no less than one.
The present embodiment is that the system of example IV realizes that related content refers to example IV, in order to not repeat herein succinctly
Repeat.
Embodiment 11
A kind of intelligence hospitalit system, the intelligence hospitalit system include：
Personnel are carried out identification by personal identification module.
Personnel after identification are carried out message relating retrieval by instant message push judgment module, and judge that the retrieval disappears
Whether breath is to meet instant PUSH message.
Instant message push module, if the retrieval message is immediately performed the retrieval to meet instant PUSH message
Message, the personnel after the identification are played to by the retrieval message.
Other message pushing modules, otherwise, perform the message push service of other trigger conditions.
According to one embodiment of present invention, other message pushing modules include：
Short message forwarding module, timing forwarding short message service, the retrieval message is sent to institute by short message mode timing
State the personnel after identification.
The present embodiment is that the system of embodiment five realizes that related content refers to embodiment five, in order to not repeat herein succinctly
Repeat.
Embodiment 12
A kind of bad behavior identifying system, the bad behavior identifying system include：
Human body image identification module, the image whether detect has human body in video flowing exist；If so, then lock the tool
The image for having human body is tracking target, while carries out identification to the image with the human body.
Human body image tracking module, action capture is carried out to the tracking target, and acts carry out behavior to the capture
Analysis and identification.
Bad behavior judgment module, according to bad behavior model library, judge the capture action whether bad behavior.
Module is tried to stop in bad behavior, if capture action is bad behavior, evidence obtaining note is carried out to the bad behavior
Record, while corresponding audio and video are exported, the bad behavior is tried to stop.
According to one embodiment of present invention, the bad action includes：Smoke, fight, destruction, uncivil use
Any one in language, conveniently gurry or the behavior that walks a dog.
The present embodiment is that the system of embodiment six realizes that related content refers to embodiment six, in order to not repeat herein succinctly
Repeat.
The embodiment of the present invention is by the carry out biological nature identification to personnel and is categorized as visiting personnel, frequentation personnel and Nei
Clerks or staff members in a department's work；If the personnel are the visiting personnel, human-computer interaction is carried out, it is true to carry out the grade of service to the visiting personnel
It is fixed, grade service is carried out to the visiting personnel according to the grade of service definitive result；If the personnel are frequentation personnel,
Perform the presetting service of frequentation personnel；If the personnel are interior employee, attendance service, order or secretarial service are carried out.From
And realize machine and serve disengaging personnel with anthropomorphic mode.Disengaging personnel are subjected to class discrimination, and according to different classes of
Disengaging personnel different service is provided, different personnel is got required service.
The visiting purpose of disengaging personnel is judged by man-machine interaction mode, and whether reservation service is possessed by retrieval,
From which further follow that whether perform honored guest's service；It is by meeting instant Push Service method that explanation presetting message is pre- in the message
If on column, the push of message is carried out when corresponding personnel occur, it is embodied as imitating the informing function face to face of true personnel.Pass through
Bad behavior identifies, bad behavior is found and is admonished.
The present invention can meet the complicated needs of enterprise or property to disengaging personnel's management and control, have good user experience, pass through
Human-computer interaction is freely linked up similar to interpersonal, in addition reduces the labour of manual service, mitigates the human cost of enterprise.
In the description of this specification, reference term " one embodiment ", " some embodiments ", " example ", " specifically show
The description of example " or " some examples " etc. means specific features, structure, material or the spy for combining the embodiment or example description
Point is contained at least one embodiment of the present invention or example.In the present specification, schematic expression of the above terms is not
Necessarily refer to identical embodiment or example.Moreover, particular features, structures, materials, or characteristics described can be any
One or more embodiments or example in combine in an appropriate manner.
Although the embodiment of the present invention has been shown and described above, it is to be understood that above-described embodiment is example
Property, it is impossible to limitation of the present invention is interpreted as, those of ordinary skill in the art are not departing from the principle of the present invention and objective
In the case of above-described embodiment can be changed within the scope of the invention, change, replace and modification.
Claims (10)
- A kind of 1. intelligence hospitalit method, it is characterised in that the intelligence hospitalit method includes：Identification and classification are carried out to personnel；According to corresponding information in the identification and classification results searching database, and determine the corresponding clothes of personnel Business grade；According to the definite grade of service, corresponding service is performed.
- 2. intelligence hospitalit method according to claim 1, it is characterised in that it is described according to the identification and point Corresponding information in class result retrieval database, and determine the corresponding grade of service of personnel；According to definite service etc. Level, performs corresponding service and specifically includes：If the identification and classification results carry out human-computer interaction, visited for the first time personnel are adopted into row information to visit personnel for the first time Collect, information corresponding with visiting personnel for the first time in searching database, personnel's progress grade of service of visiting for the first time is determined；According to service etc. Level visits personnel's progress grade service for the first time to described；If the identification and classification results are return visit personnel, human-computer interaction is carried out, with paying a return visit personnel in searching database Corresponding information, confirms the return visit personal information, and carrying out the grade of service to the return visit personnel determines；According to the grade of service pair The return visit personnel carry out grade service；If the identification and classification results are frequentation personnel, information corresponding with frequentation personnel in searching database, and it is right The frequentation personnel carry out the grade of service and determine；Grade service is carried out to the frequentation personnel according to the grade of service.
- 3. intelligence hospitalit method according to claim 1, it is characterised in that it is described according to the identification and point Information corresponding with the identification and classification results in class result retrieval database, and determine with the identification and point The corresponding grade of service of class result；According to the definite grade of service, perform corresponding service and specifically further include：If the identification and classification results are interior employee, information corresponding with internal staff in searching database, goes forward side by side No less than one service in row attendance service, command service or secretary's messenger service.
- 4. intelligence hospitalit method according to claim 1, it is characterised in that the personal identification method includes, raw Any one in thing feature recognition method or digital identity information method.
- A kind of 5. intelligence hospitalit method, it is characterised in that the intelligence hospitalit method includes：Identification is carried out to personnel；Demand for services classification is carried out to the personnel according to the identity identification information；According to the demand for services of the classification, there is provided self-defined grade service.
- 6. intelligence hospitalit method according to claim 5, it is characterised in that the self-defined grade service includes：Self-defined audio and video playing service, self-defined picture and text showing service, instant message pass on service, the open clothes of gesture command One is no less than in the open service of business, the open service of gate inhibition or administration authority.
- A kind of 7. intelligence hospitalit method, it is characterised in that the intelligence hospitalit method includes：Identification is carried out to personnel；Message relating retrieval is carried out to the personnel after identification, and judges whether the retrieval message is to meet instant PUSH message；If the retrieval message is immediately performed the retrieval message, the retrieval message is broadcast to meet instant PUSH message Put to the personnel after the identification；Otherwise, the message push service of other trigger conditions is performed.
- 8. intelligence hospitalit method according to claim 7, it is characterised in that the message of other trigger conditions pushes away Taking business includes：Timing forwarding short message service, the retrieval message is sent to the personnel after the identification by short message mode timing.
- 9. a kind of bad behavior recognition methods, it is characterised in that the bad behavior recognition methods includes：The image whether detect has human body in video flowing exists；If so, then the locking image with human body is tracking mesh Mark, while identification is carried out to the image with the human body；Action capture is carried out to the tracking target, and the capture is acted and carries out behavioural analysis and identification；According to bad behavior model library, judge the capture action whether bad behavior；If the capture action is bad behavior, evidence obtaining record is carried out to the bad behavior, while export corresponding sound and regard Frequently, the bad behavior is tried to stop.
- 10. bad behavior recognition methods according to claim 9, it is characterised in that the bad action includes：Smoke, Fight, destruction, uncivil term, the conveniently any one in gurry or the behavior that walks a dog.
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