CN108022062A - A kind of complaint handling method and device - Google Patents
A kind of complaint handling method and device Download PDFInfo
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- CN108022062A CN108022062A CN201610949541.8A CN201610949541A CN108022062A CN 108022062 A CN108022062 A CN 108022062A CN 201610949541 A CN201610949541 A CN 201610949541A CN 108022062 A CN108022062 A CN 108022062A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
- G06Q10/0835—Relationships between shipper or supplier and carriers
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Abstract
The application provides a kind of complaint handling method and device, the described method includes：Receive the transmission of driver's account is directed to its complaint request to forwarder bill payment information charge；The responsibility whether judge driver's account has the corresponding information charge verifies service；In the case where there is driver's account the responsibility of the corresponding information charge to verify service, the responsible party after verifying is obtained；In the case where the responsible party is not the driver, the amount of money identical with described information expense is transferred to driver's account.Using the embodiment of the present application, driver can be handled and pay the complaint for finding after forwarder information charge to be submitted by emptying, in the case where responsible party is not driver, information charge that reparation driver pays.
Description
Technical field
This application involves Internet technical field, more particularly to a kind of complaint handling method and device.
Background technology
With the development of Internet technology, especially for the appearance of the network platform of cargo transport so that have the source of goods
Forwarder and cargo driver generally all can shipping platform carry out online trading.
Generally, forwarder can issue information of freight source on shipping platform.Driver can then select in numerous information of freight source
Select and be adapted to the information of freight source of oneself.Driver can relate to corresponding forwarder by the contact method in the information of freight source chosen,
Both sides determine whether to carry out shipment transactions after linking up.In general, after both sides determine transaction purpose, driver is required for first to forwarder branch
Pay certain information charge.
In the prior art, after driver pays information charge, situation (fake products source, the fake products generation being vented often occurs
Deng), driver can generally be complained to shipping platform at this time.However, since both sides' (driver and forwarder) are remote communications, department
Machine had not both seen forwarder or can not check the source of goods, so driver can not also provide favourable clue, and due to information
Expense arrived forwarder account, shipping platform can not also give this information charge for change, usually only forwarder account can be freezed or
Person closes.
The content of the invention
A kind of complaint handling method and device that the application provides, to solve existing in the prior art to be put for driver
Empty complaint, the problem of information charge can not be given for change.
According to a kind of complaint handling method provided by the embodiments of the present application, the described method includes：
Receive the transmission of driver's account is directed to its complaint request to forwarder bill payment information charge；
The responsibility whether judge driver's account has the corresponding information charge verifies service；
In the case where there is driver's account the responsibility of the corresponding information charge to verify service, the responsibility after verifying is obtained
Side；
In the case where the responsible party is not the driver, the gold identical with described information expense is transferred to driver's account
Volume.
Optionally, before reception driver's account transmission is for its complaint request to forwarder bill payment information charge,
The method further includes：
When driver's account is to forwarder bill payment information charge, there is provided verify service for the responsibility of the information charge；
In the case where receiving driver's account and have purchased for the responsibility verification service of the information charge, by the information
Take a responsibility of association and verify service.
Optionally, when driver's account is to forwarder bill payment information charge, there is provided verify clothes for the responsibility of the information charge
After business, the method further includes：
Obtain the geographical location information that the corresponding client of driver's account reports；
The geographical location information reported is sent to the corresponding client of the forwarder account.
Optionally, the responsibility, which verifies agreement in service, compensation；
Then, in the case where the responsible party is not the driver, further include：
The compensation arranged in the responsibility verification service is transferred to driver's account.
Optionally, the method further includes：
When receiving the information for the completion unloading that driver's account is sent, return goods is pushed to driver's account
Source.
According to a kind of complaint handling device provided by the embodiments of the present application, described device includes：
Receiving unit, receive the transmission of driver's account is directed to its complaint request to forwarder bill payment information charge；
Judging unit, the responsibility whether judge driver's account has the corresponding information charge verify service；
Acquiring unit, in the case where there is driver's account the responsibility of the corresponding information charge to verify service, obtains core
Responsible party after reality；
Processing unit, in the case where the responsible party is not the driver, is transferred to and described information to driver's account
Take the identical amount of money.
Optionally, before the receiving unit, described device further includes：
Unit is provided, when driver's account is to forwarder bill payment information charge, there is provided verify for the responsibility of the information charge
Service；
Associative cell, receive driver's account have purchased for the information charge responsibility verify service situation
Under, which is associated into a responsibility and verifies service.
Optionally, after the offer unit, described device further includes：
Subelement is obtained, obtains the geographical location information that the corresponding client of driver's account reports；
Transmission sub-unit, the corresponding client of the forwarder account is sent to by the geographical location information reported.
Optionally, the responsibility, which verifies agreement in service, compensation；
Then, the processing unit, specifically includes：
First processing subelement, in the case where the responsible party is not the driver, is transferred to and institute to driver's account
State the identical amount of money of information charge；
Second processing subelement, in the case where the responsible party is not the driver, is transferred to described to driver's account
Responsibility verifies the compensation arranged in service.
Optionally, described device further includes：
Push unit, when receiving the information for the completion unloading that driver's account is sent, pushes away to driver's account
Send the return source of goods.
In the embodiment of the present application, shipping platform can be provided and be directed to when driver's account is to forwarder bill payment information charge
The responsibility of the information charge verifies service.In this way, the shipping platform is receiving driver's account for it to forwarder bill payment
During the complaint request of information charge, the responsibility that whether can have the corresponding information charge by judging driver's account verifies clothes
Business；In the case where there is driver's account the responsibility of the corresponding information charge to verify service, the responsible party after verifying is obtained；
In the case that the responsible party is not the driver, the amount of money identical with described information expense is transferred to driver's account.In this way,
Driver can be in verification responsible party for driver's in the event of situation about being vented, shipping platform after taking to forwarder payment information
In the case of, driver's loss is compensated in time.
Brief description of the drawings
Fig. 1 is the configuration diagram for the complaint handling system that one embodiment of the application provides；
Fig. 2 is the flow chart for the complaint handling method that one embodiment of the application provides；
Fig. 3 is a kind of hardware structure diagram of equipment where the complaint handling device that the application provides；
Fig. 4 is the module diagram for the complaint handling device that one embodiment of the application provides.
Embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following description is related to
During attached drawing, unless otherwise indicated, the same numbers in different attached drawings represent the same or similar key element.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistent with the application.On the contrary, they be only with it is such as appended
The example of the consistent apparatus and method of some aspects be described in detail in claims, the application.
It is only merely for the purpose of description specific embodiment in term used in this application, and is not intended to be limiting the application.
It is also intended in the application and " one kind " of singulative used in the attached claims, " described " and "the" including majority
Form, unless context clearly shows that other implications.It is also understood that term "and/or" used herein refers to and wraps
Containing the associated list items purpose of one or more, any or all may be combined.
It will be appreciated that though various information, but this may be described using term first, second, third, etc. in the application
A little information should not necessarily be limited by these terms.These terms are only used for same type of information being distinguished from each other out.For example, do not departing from
In the case of the application scope, the first information can also be referred to as the second information, and similarly, the second information can also be referred to as
One information.Depending on linguistic context, word as used in this " if " can be construed to " ... when " or " when ...
When " or " in response to determining ".
A kind of as shown in Figure 1, configuration diagram of system for the application.The framework 100 of the system can include shipping
Platform 111.Wherein, which can be used for carrying out the service such as source of goods issue, complaint handling, and provide user's branch
The payment platform 112 paid.The payment platform 112 can be integrated with the shipping platform 111；It is either independent with it is described
Shipping platform 111, and can be that the interface reserved by shipping platform 111 connects.In another embodiment, the payment
Platform 112 can connect payment platform server 114 by network 115.Forwarder can be by forwarder client 120 and via net
Network 116 issues information of freight source to 111；Driver can check information of freight source by driver's client 121, and can pass through the branch
Pay platform 112 and carry out delivery operation.The shipping platform 111 can handle being paid for it for the submission of driver's client 121
The complaint situation of the information charge of forwarder account, and according to handling result, it is determined whether need to compensate driver information expense
Network 115 and network 116 in the application can include wired or wireless telecommunication device, and forwarder account is corresponding
The network equipment that the client 121 corresponding with driver's account of client 120 is based on can be by the wired or wireless telecommunications
Device exchanges data.For example, each network 115 and 116 can include LAN (" LAN "), wide area network (" WAN "), interior
Portion's net, internet, mobile telephone network, Virtual Private Network (VPN), honeycomb fashion or other mobile communications networks, bluetooth, NFC or
Its any combinations.In the discussion of exemplary, it should be appreciated that term " data " and " information " can exchange herein to be made
It is used to refer to the information for word, image, audio, video or any other form that may be present in computer based environment.
The network equipment that each the corresponding client 120 of forwarder account client 121 corresponding with driver's account is based on
It can include having sending via network 116 and receiving the device of the communication module of data.For example, each client institute
Based on network equipment can include server, desktop computer, laptop computer, tablet PC, smart mobile phone, hand
Hold formula computer, personal digital assistant (" PDA "), or other any wired or wireless processor driving devices.
The application program of Web-browser application or stand-alone utility, can be with being connected to the webpage of network 116
Server (or other servers, shipping platform, payment platform etc.) is to complete to interact.
The network equipment that each client 120 is based on, can be by way of software or hardware even software and hardware combining
Include digital wallet application program module.Digital wallet can cover client with any for helping client completion to pay
Application program, hardware, software or process.Digital wallet can be separated with Web-browser application, can interacted, or
Person can be implemented as its supporting application.As supporting application, digital wallet performs in web browser applications.Namely
Say, digital wallet can be the application program in embedded web page browser application.If digital wallet and web browser
Application program separates, then digital wallet can access network 116 via any available communication technology.
In the embodiment of the present application, user's (driver and forwarder) wants the various services provided using shipping platform, needs first
To be registered on shipping platform, after succeeding in registration, one is correspondingly generated on the shipping platform uniquely to application
The account at family, for example, driver succeed in registration after there is driver's account, forwarder also to have a forwarder account after succeeding in registration.
In order to further ensure the safety of both parties, user needs to carry out authentication during registration, specifically：
(1) driver's account needs to complete the certification of identity card；
(2) forwarder account needs to carry out the certification of identity card and business license.
After succeeding in registration, as it was previously stated, forwarder can issue information of freight source by forwarder account in shipping platform；
Driver can find suitable information of freight source by driver's account in shipping platform, find the source of goods of verification
After information, driver can be to contact forwarder, after both sides determine transaction purpose under line or on line, driver can pass through driver's account
To forwarder bill payment information charge.
In the present embodiment, when driver's account is to forwarder bill payment information charge, shipping platform can be provided for the letter
Cease the responsibility taken and verify service.
In the case where receiving driver's account and have purchased for the responsibility verification service of the information charge, by the information
Take a responsibility of association and verify service.
Wherein, after driver's account have purchased responsibility verification service, can be put down when driver has found to be vented to shipping
Platform submits complaint request, to give the information charge of this payment for change；
Specifically, incorporated by reference to Fig. 2, the flow chart of the complaint handling method provided for one embodiment of the application, the embodiment
It is described, comprises the following steps from shipping platform side：
Step 210：Receive the transmission of driver's account is directed to its complaint request to forwarder bill payment information charge.
In the present embodiment, shipping platform can receive the transmission of driver's account for it to forwarder bill payment information charge
Complaint request.
Step 220：The responsibility whether judge driver's account has the corresponding information charge verifies service.
In the present embodiment, shipping platform is directed to its throwing to forwarder bill payment information charge what reception driver's account was sent
Appeal and ask rear, it is necessary to judge whether driver's account there is the responsibility of the corresponding information charge to verify and service；
If there is driver's account the responsibility of the corresponding information charge to verify service, i.e. driver's account purchase is directed to the letter
Cease the responsibility taken and verify service, then perform subsequent step 230；
If the responsibility that driver's account does not have the corresponding information charge verifies service, i.e. driver's account does not buy pin
Service is verified to the responsibility of the information charge, then shipping platform is not involved in this transaction, this complains flow to terminate, can be to driver
Account returns to the information not handled.
Step 230：In the case where there is driver's account the responsibility of the corresponding information charge to verify service, obtain and verify
Responsible party afterwards.
In the present embodiment, shipping platform is judging to show that driver's account has what the responsibility verification of the corresponding information charge serviced
In the case of, it can put on record for the complaint request, record such as driver's account, forwarder account, information charge amount of money calling information.
At this time, shipping platform also need to etc. it is to be confirmed who be this emptying event responsible party.
In practical applications, verifying responsible party needs staff contact both sides to go and find out what's going on, or even needs to go to incident
Ground factual survey comes clearly defining responsibilities side.Find out and behind clearly defining responsibilities side, can be submitted to shipping platform true in staff
Fixed responsible party.In this way, shipping platform can obtain the responsible party after verifying.
Step 240：In the case where the responsible party is not the driver, it is transferred to and described information expense to driver's account
The identical amount of money.
In the present embodiment, shipping platform is in the case where getting the responsible party and being not the driver, to driver's account
Family is transferred to the amount of money identical with described information expense, this complains flow to terminate.
Certainly, in the case where the responsible party is the driver, then shipping platform is not involved in this transaction, this complains stream
Journey terminates, and the information not handled can be returned to driver's account.
In certain embodiments, deduction of points processing can also be carried out to responsible party.In the embodiment, each account has one
Represent the score value of reliability, score value is higher, and explanation the user is more reliable, and transaction record is good；Score value is more low, illustrates the user more
Unreliable, transaction record is bad.By checking the score value of each account, both parties can also be provided one and refer to dimension,
In practical application, it is a reliable people that people, which always want the opposing party, so for the low user of score value generally all without friendship
Easily, the risk that driver is vented so also is reduced to a certain extent.
It is worth mentioning, the shipping platform has a fund pool, which is original item fund and service
Buy sink money.The shipping platform is to extract fund from the fund pool to give driver's account.Further, shipping is put down
Platform can also chase after to forwarder and take information charge.
The original item fund can be a part of fund that shipping platform provides, which is typically disposable note
Enter, subsequently generally no longer provide.
The service purchase sink money can be the fund that driver's account purchase responsibility verifies service, which can be with
The increase of purchase number accumulates gradually.
Through this embodiment, shipping platform can be provided to be directed to and be somebody's turn to do when driver's account is to forwarder bill payment information charge
The responsibility of information charge verifies service.In this way, the shipping platform receive driver's account for its to forwarder bill payment believe
When ceasing the complaint request taken, the responsibility that whether can have the corresponding information charge by judging driver's account verifies service；
In the case where there is driver's account the responsibility of the corresponding information charge to verify service, the responsible party after verifying is obtained；Institute
In the case of responsible party is stated not for the driver, the amount of money identical with described information expense is transferred to driver's account.In this way, taking charge of
If it happens situation that machine is vented after taking to forwarder payment information, shipping platform can verify the feelings that responsible party is not driver
Under condition, driver's loss is compensated in time.
In another embodiment of the application, the responsibility, which verifies agreement in service, compensation；
Then, in the case where the responsible party is not the driver, further include：
The compensation arranged in the responsibility verification service is transferred to driver's account.
In the present embodiment, the responsibility of driver's account purchase, which verifies service, can be divided into multiple grades, and each grade can be right
There should be different agreements to have compensation, the amount of money bought certainly also differs.Generally, higher grade, the purchase amount of money is corresponding
Also higher, compensation is corresponding also higher.
In the prior art, forwarder can not check the transport track of driver in driver's transportational process.In order to solve this
Problem, in another embodiment of the application, when driver's account is to forwarder bill payment information charge, there is provided for the information
After the responsibility taken verifies service, the method further includes：
Obtain the geographical location information that the corresponding client of driver's account reports；
The geographical location information reported is sent to the corresponding client of the forwarder account.
In the present embodiment, the geographical location information can be filled by the positioning installed in the corresponding client of driver's account
Put what is recorded, represent the coordinate information in geographical location.Common positioner can use GPS of America satellite navigation system
System, European " Galileo " satellite navigation system, Russian GLONASS satellites navigation system, or Chinese Beidou satellite navigation
System etc., or similar combination.The coordinate information of this kind of positioning is also referred to as running fix.Also, report under normal conditions
Geographical location information can also carry the timestamp reported, and the timestamp can be that above-mentioned positioner determines geographical location
When time.
The geographical location information, can be that the client-based signal characteristic of the network equipment is converted to, such as by
Virtual network operator is using base station covering principle, the geographical location being calculated by the signal of the client by base station location
Information.In the location Calculation of the latter, generally by the down-bound pilot frequency signal of client measurements different base station, obtain under different base station
Row pilot tone arrival moment (Time of Arrival, TOA) or reaching time-difference (Time Difference of Arrival,
TDOA), according to the measurement result and the coordinate of combination base station, triangle formula algorithm for estimating generally is used, so as to calculate client
The position at end.Actual location-estimation algorithm needs to consider the situation of (3 or more than the 3) positioning in more base stations, in the prior art
There are many algorithms, it is complex.In general, the number of base stations of moving table measuring is more, measurement accuracy is higher, and positioning performance changes
It is kind more obvious.
In addition, the geographical location information, can also be by base station auxiliary positioning and combines the positioning dress in client
Put the more accurate position for co-locating and obtaining.
It is noted that the corresponding client of driver's account can report geographical location information in real time；
It can also be every preset duration, such as a geographical location information be reported when 1 is small.
Driver's geographical location information that the corresponding client of forwarder account can be sent according to shipping platform generates a department
The transport track of machine.
Through this embodiment, the corresponding client of forwarder account can view geographical location information or the transport of driver
Track.Improve the user experience of forwarder.
In actual shipping, driver is usually empty wagons backhaul, so greatly wastes by after cargo transport to destination
The transport power of the driver.In order to solve the problems, such as this, in the further embodiment of the application, the method further includes：
When receiving the information for the completion unloading that driver's account is sent, return goods is pushed to driver's account
Source.
In the present embodiment, driver can send by cargo transport to destination and after writing cargo to shipping platform
Complete the information of unloading；At this time, shipping platform is when receiving the information for the completion unloading that driver's account is sent, Ke Yiyou
First the return source of goods is pushed to driver's account.
, can be with it is noted that shipping platform is being when receiving the information for the completion unloading that driver's account is sent
Information of receiving is sent to forwarder account, can also suggest that forwarder evaluates the driver.
Through this embodiment, the return source of goods is pushed to driver's account, it is possible to reduce the situation of driver's zero load backhaul, not only keeps away
Exempt to waste transport power, also improve the income of driver.
Corresponding with foregoing complaint handling embodiment of the method, present invention also provides a kind of implementation of complaint handling device
Example.
The embodiment of the application complaint handling device can be respectively using on the server.Device embodiment can be by soft
Part is realized, can also be realized by way of hardware or software and hardware combining.Exemplified by implemented in software, as a logical meaning
On device, be to be read corresponding computer program instructions in nonvolatile memory by the processor of equipment where it
Operation is formed in memory.For hardware view, as shown in figure 3, one kind for the application complaint handling device place equipment
Hardware structure diagram, in addition to the processor shown in Fig. 3, network interface, memory and nonvolatile memory, fills in embodiment
Equipment where putting can also include other hardware, this is repeated no more generally according to the actual functional capability of the complaint handling.
Referring to Fig. 4, the module map of the complaint handling device provided for one embodiment of the application, the embodiment is from server side
It is described, described device includes：Receiving unit 310, judging unit 320, acquiring unit 330 and processing unit 340.
Wherein, receiving unit 310, receive its complaint to forwarder bill payment information charge that is directed to that driver's account is sent and ask
Ask；
Judging unit 320, the responsibility whether judge driver's account has the corresponding information charge verify service；
Acquiring unit 330, in the case where there is driver's account the responsibility of the corresponding information charge to verify service, obtains
Responsible party after verification；
Processing unit 340, in the case where the responsible party is not the driver, is transferred to and the letter to driver's account
Breath takes the identical amount of money.
In an optional implementation：
Before the receiving unit 310, described device further includes：
Unit is provided, when driver's account is to forwarder bill payment information charge, there is provided verify for the responsibility of the information charge
Service；
Associative cell, receive driver's account have purchased for the information charge responsibility verify service situation
Under, which is associated into a responsibility and verifies service.
In an optional implementation：
After the offer unit, described device further includes：
Subelement is obtained, obtains the geographical location information that the corresponding client of driver's account reports；
Transmission sub-unit, the corresponding client of the forwarder account is sent to by the geographical location information reported.
In an optional implementation：
The responsibility, which verifies agreement in service, compensation；
Then, the processing unit 340, specifically includes：
First processing subelement, in the case where the responsible party is not the driver, is transferred to and institute to driver's account
State the identical amount of money of information charge；
Second processing subelement, in the case where the responsible party is not the driver, is transferred to described to driver's account
Responsibility verifies the compensation arranged in service.
In an optional implementation：
Described device further includes：
Push unit, when receiving the information for the completion unloading that driver's account is sent, pushes away to driver's account
Send the return source of goods.
In conclusion by the embodiment of the present application, shipping platform, can when driver's account is to forwarder bill payment information charge
Service is verified with the responsibility provided for the information charge.In this way, the shipping platform is receiving driver's account for it to goods
For bill payment information charge complaint request when, can be by judging whether driver's account has the duty of the corresponding information charge
Appoint the service of verification；In the case where there is driver's account the responsibility of the corresponding information charge to verify service, obtain after verifying
Responsible party；In the case where the responsible party is not the driver, the gold identical with described information expense is transferred to driver's account
Volume.In this way, responsible party can be being verified in the event of situation about being vented, shipping platform after driver is taken to forwarder payment information
In the case of not being driver, driver's loss is compensated in time
The function of unit and effect realizes that process specifically refers to step is corresponded in the above method in above device
Realize process, details are not described herein.
For device embodiment, since it corresponds essentially to embodiment of the method, so related part is real referring to method
Apply the part explanation of example.Device embodiment described above is only schematical, wherein described be used as separating component
The unit of explanation may or may not be physically separate, can be as the component that unit is shown or can also
It is not physical location, you can with positioned at a place, or can also be distributed in multiple network unit.Can be according to reality
Need to select some or all of module therein to realize the purpose of application scheme.Those of ordinary skill in the art are not paying
In the case of going out creative work, you can to understand and implement.
Those skilled in the art will readily occur to the application its after considering specification and putting into practice invention disclosed herein
Its embodiment.This application is intended to cover any variations, uses, or adaptations of the application, these modifications, purposes or
Person's adaptive change follows the general principle of the application and including the undocumented common knowledge in the art of the application
Or conventional techniques.Description and embodiments are considered only as exemplary, and the true scope and spirit of the application are by following
Claim is pointed out.
It should be appreciated that the precision architecture that the application is not limited to be described above and is shown in the drawings, and
And various modifications and changes may be made without departing from the scope thereof.Scope of the present application is only limited by appended claim.
Claims (10)
- A kind of 1. complaint handling method, it is characterised in that the described method includes：Receive the transmission of driver's account is directed to its complaint request to forwarder bill payment information charge；The responsibility whether judge driver's account has the corresponding information charge verifies service；In the case where there is driver's account the responsibility of the corresponding information charge to verify service, the responsible party after verifying is obtained；In the case where the responsible party is not the driver, the amount of money identical with described information expense is transferred to driver's account.
- 2. according to the method described in claim 1, it is characterized in that, it is directed to forwarder account what reception driver's account was sent Before the complaint request that payment information takes, the method further includes：When driver's account is to forwarder bill payment information charge, there is provided verify service for the responsibility of the information charge；In the case where receiving driver's account and have purchased for the responsibility verification service of the information charge, which is closed A responsibility of connection verifies service.
- 3. according to the method described in claim 2, it is characterized in that, when driver's account is to forwarder bill payment information charge, carry After verifying service for the responsibility of the information charge, the method further includes：Obtain the geographical location information that the corresponding client of driver's account reports；The geographical location information reported is sent to the corresponding client of the forwarder account.
- 4. according to the method described in claim 1, it is characterized in that, the responsibility, which verifies agreement in service, compensation；Then, in the case where the responsible party is not the driver, further include：The compensation arranged in the responsibility verification service is transferred to driver's account.
- 5. according to the method described in claim 2, it is characterized in that, the method further includes：When receiving the information for the completion unloading that driver's account is sent, the return source of goods is pushed to driver's account.
- 6. a kind of complaint handling device, it is characterised in that described device includes：Receiving unit, receive the transmission of driver's account is directed to its complaint request to forwarder bill payment information charge；Judging unit, the responsibility whether judge driver's account has the corresponding information charge verify service；Acquiring unit, in the case where there is driver's account the responsibility of the corresponding information charge to verify service, obtains after verifying Responsible party；Processing unit, in the case where the responsible party is not the driver, is transferred to driver's account and takes phase with described information The same amount of money.
- 7. device according to claim 6, it is characterised in that before the receiving unit, described device further includes：Unit is provided, when driver's account is to forwarder bill payment information charge, there is provided verify service for the responsibility of the information charge；Associative cell, will in the case where receiving driver's account and have purchased for the responsibility verification service of the information charge A responsibility of information charge association verifies service.
- 8. device according to claim 7, it is characterised in that after the offer unit, described device further includes：Subelement is obtained, obtains the geographical location information that the corresponding client of driver's account reports；Transmission sub-unit, the corresponding client of the forwarder account is sent to by the geographical location information reported.
- 9. device according to claim 6, it is characterised in that the responsibility, which verifies agreement in service, compensation；Then, the processing unit, specifically includes：First processing subelement, in the case where the responsible party is not the driver, is transferred to and the letter to driver's account Breath takes the identical amount of money；Second processing subelement, in the case where the responsible party is not the driver, the responsibility is transferred to driver's account Verify the compensation arranged in service.
- 10. device according to claim 7, it is characterised in that described device further includes：Push unit, when receiving the information for the completion unloading that driver's account is sent, is returned to driver's account push The journey source of goods.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610949541.8A CN108022062A (en) | 2016-11-02 | 2016-11-02 | A kind of complaint handling method and device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201610949541.8A CN108022062A (en) | 2016-11-02 | 2016-11-02 | A kind of complaint handling method and device |
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| CN110570208A (en) * | 2019-07-29 | 2019-12-13 | 阿里巴巴集团控股有限公司 | Complaint preprocessing method and device |
| CN111027984A (en) * | 2019-11-20 | 2020-04-17 | 上海携程国际旅行社有限公司 | Business order processing method and system, electronic equipment and computer storage medium |
| CN111833138A (en) * | 2020-01-21 | 2020-10-27 | 北京嘀嘀无限科技发展有限公司 | Order processing method, system and computer readable storage medium |
| CN111833074A (en) * | 2020-01-06 | 2020-10-27 | 北京嘀嘀无限科技发展有限公司 | Dispute responsibility confirmation method and device for network appointment vehicle and computer readable storage medium |
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